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We Studied 100 SaaS Twitter Profiles to Uncover Top Trends: Here’s What We Found

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We Studied 100 SaaS Twitter Profiles to Uncover Top Trends: Here's What We Found

Every company on Twitter has the same features at its disposal to create a standout profile.

Here are those features:

Twitter profile features

But how many SaaS companies make use of them all? And are they using them well?

To find out, we studied the Twitter profiles of 100 SaaS companies.

Let’s start at the top.

Sidenote.

Thanks to my colleague, Rebecca Liew, for doing most of the research for this post. She’s the one who shares all the useful SEO tips, threads, and product updates on our Twitter account, so make sure to follow us if you’re not doing so already.

37% of SaaS companies feature their mission statement or tagline in their banner, making it the most popular option. 

How SaaS companies use their Twitter banner

Here’s a super clean example from Zapier

Mission statement Twitter banner from Zapier

The next most popular option (25%) is a branded illustration, like this one from Asana

Branded illustration banner from Asana

Product illustrations are also a relatively popular choice, with 14% of SaaS companies opting for them. 

Here’s an example from InVision:

Product illustration banner from InVision

This demonstrates how its collaboration features work without falling into the trap of showing cluttered screenshots of the literal UI.

Unfortunately, while these kinds of banners work well on desktop, they’re rarely great on mobile.

For example, much of InVision’s banner is obfuscated by the notch and UI elements on my iPhone: 

Banner elements often get obfuscated on mobile—be careful!

Even without the obfuscation, the product text is super tiny and hard to read. This issue is magnified for SaaS companies that use their literal product UI. 

Case in point, Linear:

Don't use tiny text in your Twitter banners—they look bad on mobile

These are things we’re always conscious of when designing banners for our profile, as you can tell from the mockup below:

Design mockup for one of our banners, where we took the mobile UI (and notch) into account

As for the remaining 24% of SaaS companies, we saw everything from, um, nothing…

Blank banner from HTML Email

… to generic stock photography (seriously, Airtable, what is this all about?)

Stock photography banner from Airtable

… to folks with Swiss roll hair rollers (is this how you capture the millennial market? *takes notes*):

Zany banner from Mailchimp (this actually ties to a marketing campaign)

Bland, boring, and zany examples aside, one interesting trend I noticed is that many companies don’t just set a banner and forget it. They swap it to coincide with new feature releases, events, new industry awards, new content, open job positions, etc. 

Here are a couple of examples:

Product announcement banner from Drift
Conference announcement banner from Webflow

Given the number of profile views SaaS companies like Drift and Webflow likely get, this makes a lot of sense.

In fact, this is something we do too.

Here’s our banner promoting our list of Ahrefs hacks

Our banner promoting 18 Ahrefs hacks

Key takeaways + our advice

  • 62% of companies feature a mission statement, tagline, or branded illustration These are all good choices for a “default” Twitter banner. They help reinforce your brand identity and tell potential followers what you’re all about. 
  • 14% of companies feature their products – It makes sense to swap out your “default” banner for this to coincide with product announcements. Just remember to design them with mobile UIs and notches in mind.
  • 24% of companies feature something else It’s probably best to avoid zany and vague banners unless you’re a household brand or are trying to tie your Twitter presence to an advertising campaign. However, it makes sense to showcase time-sensitive things like upcoming events, awards you’ve won, job positions, etc.

100% of SaaS companies feature their logo (or some variation) here.

Big surprise, right? So why am I even bothering to mention it?

The answer is that I want to draw your attention to a mistake some brands make, which is being hell-bent on using their full text-heavy logo.

Don’t get me wrong. There’s nothing wrong with including your full logo when it has a short “horizontal length.”

Take Wix, for example: 

Wix Twitter profile photo

This works just fine. It’s easy to read and recognize on desktop and mobile—even in the small feed icons:

Wix's profile photo looks fine on mobile because it has a short "horizontal length"

But this works less well for brands with logos with a wider “horizontal length.”

Case in point, Talenox:

Talenox Twitter profile photo

This is virtually impossible to read on mobile and doesn’t grab your attention in the feed:

Talenox's profile photo doesn't look great on mobile because it has a long "horizontal length"

I can’t help but feel the icon alone would be much better at grabbing your attention. 

Here’s a mockup:

Mockup of how Talenox's profile photo could be improved

Interestingly, this is a lesson learned from personal experience. We used to have our profile photo set to our “full width” logo, but we soon realized our mistake and changed it to the custom branded icon you see today: 

Our Twitter profile photo is a branded icon, not our full logo

Key takeaways + our advice

  • 100% of SaaS companies set their profile photo as their logo You probably should too. Just make sure to use an icon from your logo or a shorter version if it’s text-heavy.

Most companies (68%) use their bio to reflect what their product or service does.

What SaaS companies write in their Twitter bio

Here’s an example from Mailchimp:

Mailchimp's bio explains what the product does

Even if you knew nothing about Mailchimp before coming across its Twitter profile, you’d end up with a pretty good idea about what it’s selling from its bio alone.

But what about everyone else? 

Well, 28% of companies use it to state their company mission.

Here’s an example from Asana: 

Asana's bio explains its company mission

If you’re none the wiser about what Asana actually is or does after that, join the club. And this isn’t even vague compared to some. Check out Cialfo’s:

Cialfo's bio also explains its mission... but it's super vague

Luckily, the final 4% of companies are being a bit more creative. They seem to either highlight what to expect from following them like BrightLocal or opt for a pure fun approach like Shopify.

BrightLocal's bio explains what to expect by following it
Shopify's bio takes a fun approach

(I like how BrightLocal notes “Tweets by Jenny.” Definitely adds a personal touch!)

Key takeaways + our advice

  • 68% of companies explain what their product or service does This is always a safe bet that helps potential followers understand what you’re all about. 
  • 28% of companies state their mission or tagline This is probably not the best choice unless you’re already a household name and it’s more important to convey a “message” than what you do. 
  • 4% of companies use their bio for something else – I’d avoid the zany “fun” bios unless you’re a household name. They’re vague and unhelpful in most cases. As for telling potential followers what they can expect from you, that makes sense—especially if you only post very specific things on Twitter like product updates. 
  • Personal touches are… a nice touch Hardly any SaaS brands do this, but I think adding “Tweets by [name]” is a great way to humanize your brand (assuming the tweets are actually by one person, of course).

Most SaaS companies (58.4%) don’t utilize bio links. 

41.6% of SaaS companies use bio links

Here’s what we mean by bio links, by the way:

Bio link example

They’re the ones that are actually in the bio (not the dedicated “website” link). 

Basically, any URL or Twitter handle (e.g., @ahrefs) you mention in your bio automatically gets turned into a link. 

For example, here’s me setting up my bio…

Adding links to Twitter bio

… and the result:

How links look in a Twitter bio

But of those that do use them, what do they use them for?

Here’s the data:

Breakdown of the types of links SaaS companies share in their bio

Sidenote.

These don’t add up to 100% because some companies include multiple links.

60% of SaaS companies include support links. 

These are either links to dedicated support Twitter profiles (e.g., @asksalesforce)…

Salesforce links to its support page in its bio

… website support hubs

Asana links to its support page in its bio

… or both: 

Calendly links to both its support page and support profile in its bio

19% of brands link to a status page or profile:

Mailchimp links to a service status account in its bio

Interestingly, most of the brands doing this are project management (Airtable, Monday, Miro, etc.) or community apps (Slack, Circle, etc.). Given how much it can impact your day when these kinds of tools go down, that makes perfect sense. 

19% of brands link to their homepage:

Totango links to its homepage in its bio

(Given that the homepage link is almost always duplicated in the profile link, this seems like a waste of space to me. I’m not sure why it’s so common.)

And the final 26% of brands link elsewhere, such as to a newsletter signup page…

We link to our newsletter signup page in our bio

… their social profiles and communities

Supabase links to its social profiles and communities in its bio

… or even branded hashtags:

Astro links to a branded hashtag in its bio

Initially, I thought the branded hashtag was a bit of an odd choice for quite a small brand. However, it actually makes sense, as it’s basically a feed of success stories (big and small) from customers who love the software.

Here are a couple of examples:

Key takeaways + our advice

  • 58.4% of companies don’t utilize bio links This is a waste. Every company has something it could promote here.
  • 60% of companies link to support pages or profiles – Given that frustrated customers often take to Twitter to complain for support, this seems like an effort to move the conversation somewhere less public. That makes sense, especially as customers are probably going to get faster responses elsewhere anyway.
  • 19% of companies link to a status page – This seems like a great way to reduce the number of support requests during outages. 
  • 19% of companies link to their homepage This seems like a waste of space, as most profiles have a homepage link in the website link section.
  • 26% of companies link elsewhere Newsletter signup pages, communities, and jobs pages are all popular options that make sense. I’d stay clear of branded hashtags unless you’re promoting them elsewhere. Otherwise, I doubt they’ll get much engagement. 

Believe it or not, 7% of companies don’t have a profile link. 

Of those that do, 95.7% link to their homepage.

95.7% of SaaS companies link to their homepage on their profile

This makes sense. It’s the obvious place to link to and probably the best one to direct followers to learn more about your product or brand.

Most of the remaining 4.3% link to a Linktree (or another similar alternative):

Yotpo links to a Linktree page on its profile

This approach seems more common with individual “influencers,” but I think it can also work well for SaaS companies.

Yotpo is a good example. Its Linktree links to:

  1. Jobs page Makes sense. If you like a brand enough to follow it on Twitter, there’s a chance you might be interested in working for it.
  2. Blog post Specifically, one that explains the benefits of “zero-party data,” which is what its product helps business owners collect. 
  3. Landing page – This is for its “brand accelerator program” (an initiative to help black-owned small businesses grow). 
  4. Press release – This talks about how it made Forbes’ list of the top 100 private cloud companies
  5. Homepage – Ah… we got there eventually!

Sidenote.

The page also links to a campaign to “nominate an amazing woman in ecommerce,” but it’s a 404.

Key takeaways + our advice

  • 95.7% of companies (if they have a profile link) link to their homepage – I’d recommend this for pretty much every SaaS company too. It’s a solid choice and helps potential followers learn more about what you do.
  • 4.3% link elsewhere Mostly to a Linktree (or similar). This is a fine choice if you want to promote multiple things to followers, like job openings and awards. 

Only 55% of SaaS companies use the pinned tweet feature.

Most of those that do (60%) feature a product-related tweet.

What SaaS companies write in their Twitter bio

Here’s an example from Intercom:

Intercom's pinned tweet announces a new product feature

Interestingly, I spotted a lot of brands using videos for this. This makes sense, as there’s really no better way to demonstrate a product feature or explain what your software does. It also allows you to fit more information into your tweet than you’d be able to with 280 characters.

Sidenote.

The tweet character limit for Twitter Blue subscribers is technically 4,000. However, a) not all brands have Twitter Blue and b) 4,000 characters are apparently between 571 and 1,000 words on average—who in their right mind wants to read that much copy in a plain text tweet?

10.9% of brands feature an event, contest, challenge, or poll.

Here’s an example from Litmus: 

Litmus' pinned tweet announces an upcoming conference

Obviously, these aren’t just “set it and forget it” pinned tweets. Once the event, challenge, contest, or poll is over, brands swap them out for something else.

What else? 

Blog posts and Twitter threads are common, with 5.5% and 3.6% of brands respectively showcasing these in pinned tweets.

Here are a few examples:

Hypefury's pinned tweet is a thread
Novocall's pinned tweet promotes a blog post

Given that Twitter users almost certainly prefer native content, you’re probably better off turning a blog post you want to promote here into a thread instead. You can always promote the blog post at the end.

This is precisely what we did for our current pinned tweet: 

Our pinned tweet is a thread with 18 Ahrefs hacks

These 18 hacks began life as a blog post. But we knew we’d likely get way more engagement by turning them into a Twitter thread. 

We then promote our newsletter at the end of the thread:

We promote our newsletter in the final tweet of the pinned thread

The remaining 20% of SaaS companies feature other things, like awards they’ve won…

Mailchimp's pinned tweet mentions an award

… rebrand announcements

Rapid's pinned tweet announces a rebrand

… and white papers:

MarketDial's pinned tweet promotes... a white paper

I think these all make sense—except for white papers. 

Even if you’re targeting enterprise customers, I just can’t see many people browsing Twitter and thinking “Oh, cool—a white paper! I’ll download that right away!” 

Key takeaways + our advice

  • 45% of companies don’t have pinned tweets – Don’t be one of them. Pinned tweets are a useful way to highlight import updates, campaigns, and initiatives. 
  • 60% of companies have product-related pinned tweets – This is a safe bet, but I think it’s best to use an engaging format like video if possible. This also extends the amount of information you can put in your pinned tweet beyond the 280-character limit. 
  • 10.9% of companies feature events, contests, challenges, or polls – This makes sense, as you usually want to draw as much attention to these types of events as possible in a limited period of time.
  • 5.5% of companies feature blog posts I would avoid this, as I think few Twitter users want to consume content off the platform. 
  • 3.6% of companies feature threads – I think there are too many threads on Twitter, but they’re obviously popular so… what do I know? Either way, this is another good way to effectively extend the 280-character tweet limit. 
  • 20% of companies feature other things – Awards, announcements—basically whatever they want to draw attention to at the moment. Just don’t try to force users to download white papers; I really don’t think anyone on Twitter wants that.

Final thoughts

How you set up your company’s Twitter profile depends on the impression you want to make and the things you want to promote. Just make sure to utilize all the features Twitter gives you to create a standout profile. 

If you’re short on time, here’s our best advice to get your profile up and running fast:

Quick guide to setting up a SaaS Twitter profile

Got questions? Ping me on… you know where.



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New Google Search Ads Resemble AI Assistant App

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New Google Search Ads Resemble AI Assistant App

A keynote at Google’s Marketing Live event showed a new AI-powered visual search results that feature advertisements that engage users within the context of an AI-Assisted search, blurring the line between AI-generated search results and advertisements.

Google Lens is a truly helpful app but it becomes unconventional where it blurs the line between an assistant helping users and being led to a shopping cart. This new way of engaging potential customers with AI is so far out there that the presenter doesn’t even call it advertising, he doesn’t even use the word.

Visual Search Traffic Opportunity?

Google’s Group Product Manager Sylvanus Bent, begins the presentation with an overview of the next version of Google Lens visual search that will be useful for surfacing information and for help finding where to buy them.

Sylvanus explained how it will be an opportunity for websites to receive traffic from this new way to search.

“…whether you’re snapping a photo with lens or circling to search something on your social feed, visual search unlocks new ways to explore whatever catches your eye, and we recently announced a newly redesigned results page for Visual search.

Soon, instead of just visual matches, you’ll see a wide range of results, from images to video, web links, and facts about the knowledge graph. It gets people the helpful information they need and creates new opportunities for sites to be discovered.”

It’s hard to say whether or not this will bring search traffic to websites and what the quality of that traffic will be. Will they stick around to read an article? Will they engage with a product review?

Visual Search Results

Sylvanus shares a hypothetical example of someone at an airport baggage claim who falls in like with someone else’s bag. He explains that all the person needs to do is snap a photo of the luggage bag and Google Lens will take them directly to shopping options.

He explains:

“No words, no problem. Just open Lens, take a quick picture and immediately you’ll see options to purchase.

And for the first time, shopping ads will appear at the very top of the results on linked searches, where a business can offer what a consumer is looking for.

This will help them easily purchase something that catches their eye.”

These are image-heavy shopping ads at the top of the search results and as annoying as that may be it’s nowhere near the “next level” advertising that is coming to Google’s search ads where Google presents a paid promotion within the context of an AI Assistant.

Interactive Search Shopping

Sylvanus next describes an AI-powered form advertising that happens directly within search. But he doesn’t call it advertising. He doesn’t even use the word advertising. He suggests this new form of AI search experience is more than offer, saying that, “it’s an experience.”

He’s right to not use the word advertisement because what he describes goes far beyond advertising and blurs the boundaries between search and advertising within the context of AI-powered suggestions, paid suggestions.

Sylvanus explains how this new form of shopping experience works:

“And next, imagine a world where every search ad is more than an offer. It’s an experience. It’s a new way for you to engage more directly with your customers. And we’re exploring search ads with AI powered recommendations across different verticals. So I want to show you an example that’s going live soon and you’ll see even more when we get to shopping.”

He uses the example of someone who needs to store their furniture for a few months and who turns to Google to find short term storage. What he describes is a query for local short term storage that turns into a “dynamic ad experience” that leads the searcher into throwing packing supplies into their shopping cart.

He narrated how it works:

“You search for short term storage and you see an ad for extra space storage. Now you can click into a new dynamic ad experience.

You can select and upload photos of the different rooms in your house, showing how much furniture you have, and then extra space storage with help from Google, AI generates a description of all your belongings for you to verify. You get a recommendation for the right size and type of storage unit and even how much packing supplies you need to get the job done. Then you just go to the website to complete the transaction.

And this is taking the definition of a helpful ad to the next level. It does everything but physically pick up your stuff and move it, and that is cool.”

Step 1: Search For Short Term Storage

1716722762 15 New Google Search Ads Resemble AI Assistant App

The above screenshot shows an advertisement that when clicked takes the user to what looks like an AI-assisted search but is really an interactive advertisement.

Step 2: Upload Photos For “AI Assistance”

1716722762 242 New Google Search Ads Resemble AI Assistant App

The above image is a screenshot of an advertisement that is presented in the context of AI-assisted search.  Masking an advertisement within a different context is the same principal behind an advertorial where an advertisement is hidden in the form of an article. The phrases “Let AI do the heavy lifting” and “AI-powered recommendations” create the context of AI-search that masks the true context of an advertisement.

Step 3: Images Chosen For Uploading

1716722762 187 New Google Search Ads Resemble AI Assistant App

The above screenshot shows how a user uploads an image to the AI-powered advertisement within the context of an AI-powered search app.

The Word “App” Masks That This Is An Ad

Screenshot of interactive advertisement for that identifies itself as an app with the words

Above is a screenshot of how a user uploads a photo to the AI-powered interactive advertisement within the context of a visual search engine, using the word “app” to further the illusion that the user is interacting with an app and not an advertisement.

Upload Process Masks The Advertising Context

Screenshot of interactive advertisement that uses the context of an AI Assistant to mask that this is an advertisement

The phrase “Generative AI is experimental” contributes to the illusion that this is an AI-assisted search.

Step 4: Upload Confirmation

1716722762 395 New Google Search Ads Resemble AI Assistant App

In step 4 the “app” advertisement is for confirming that the AI correctly identified the furniture that needs to be put into storage.

Step 5: AI “Recommendations”

1716722762 588 New Google Search Ads Resemble AI Assistant App

The above screenshot shows “AI recommendations” that look like search results.

The Recommendations Are Ad Units

1716722762 751 New Google Search Ads Resemble AI Assistant App

Those recommendations are actually ad units that when clicked takes the user to the “Extra Space Storage” shopping website.

Step 6: Searcher Visits Advertiser Website

1716722762 929 New Google Search Ads Resemble AI Assistant App

Blurring The Boundaries

What the Google keynote speaker describes is the integration of paid product suggestions into an AI assisted search. This kind of advertising is so far out there that the Googler doesn’t even call it advertising and rightfully so because what this does is blur the line between AI assisted search and advertising. At what point does a helpful AI search become just a platform for using AI to offer paid suggestions?

Watch The Keynote At The 32 Minute Mark

Featured Image by Shutterstock/Ljupco Smokovski

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How Do I Get A Job With A PPC Agency

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Conversion Tracking In PPC Campaigns

This month’s “Ask A PPC” question is particularly significant because the job market has been quite volatile.

“How do I get a job with a PPC agency when I have only worked in-house. What experience would they want?” – Karl Toronto

It’s understandable that people want to know which skills employers seek when hiring for a PPC team. There can be a disparity between what people think they need and what the market actually demands.

We’ll delve into some data and commentary to explain why various traits are valued.

It’s crucial to understand that the ideal candidates will be versatile and have an aptitude for all aspects of digital marketing.

However, no one can excel at everything, so leveraging your strengths or preferences is beneficial.

Ensure that you’re securing the best role for yourself while the company hiring you finds the best fit for them.

Here Are The Essential Skills

  • Analytics.
  • Creativity.
  • Ad network knowledge.
  • Willingness to test/learn.
  • Culture fit.

Discrepancy Between Market Demands And Perceived Needs

I conducted a poll on my LinkedIn to gauge the skills desired by current employers and practitioners.

Screenshot from author, LinkedIn, April 2024

Analytical skills emerged as the most sought-after trait. Employers seek individuals who can interpret numbers and discern the story behind them.

However, relying solely on analytical prowess may overlook the importance of creativity.

Creative skills are vital in today’s ad networks, especially emphasizing visual content like videos and campaign types that force visual content (Performace Max/Demand Gen). Neglecting creativity can hinder a company’s branding efforts.

Unexpectedly, ad network skills and cultural fit were deemed far less critical than analytical skills. Brands should prioritize team cohesion for long-term success, yet this aspect is often undervalued.

The disparity between job descriptions and actual skill requirements contributes to the difficulty in the job market.

Agencies that hire for how PPC used to work will be left wanting. Practitioners who only focus on popular skills instead of needed ones will be made obsolete by the privacy-first era obscuring data and AI owning creative.

Analytical Skills

Analytical abilities involve knowing where to find relevant data sources and understanding how they contribute to success.

While PPC historically relied on measurable outcomes, the landscape is evolving, necessitating adaptability in data analysis. Technical proficiency and strategic acumen are crucial for navigating different data sources.

These include:

  • Customer relationship management (CRM) systems.
  • Google Analytics 4 (GA4).
  • Ecommerce platforms.
  • Content management platforms (CMS).

Empathy for various ad channels improves your candidacy, and knowing how to work with post-click data will give you an edge over those who can only work with ad platform data.

While being highly technical isn’t required, having empathy for coding and scripts will give you a better chance to stay current with evolving data mechanics (especially as APIs become even more important for accessing data blocked by privacy-first regulations).

Here are some takes from PPC experts on why analytics is the most important:

A screenshot of a LinkedIn comment by Georgi Zayakov, who describes himself as analytical Screenshot from author, LinkedIn, April 2024
A LinkedIn post by Kathryn B., a paid media specialist at a PPC agencyScreenshot from LinkedIn, April 2024
Screenshot of a LinkedIn post by Nikolaos B., discussing how marketers must become data-savvyScreenshot from author, LinkedIn, April 2024

Creativity

Creativity is essential for crafting compelling ad content, yet many PPC agencies struggle in this area.

Clients are often tasked with providing creative materials due to cost or complexity constraints.

You’ll get a competitive edge if you have these skills:

  • Video Editing: With the rise of PMax, as well as many ad networks leaning heavily into connected TV, having video editing chops will be a huge asset for any team. If you’re not comfortable using conventional editing tools, AI tools like Descript are a great way to take on those tasks.
  • Graphic Design: No matter the ad network your potential employer is hiring for, you will need some ability to design static images. Whether you use stock photos or AI-generated images or come up with the creative yourself, the days of purely text ads are over. Tools like Canva can help bridge the gap for less technical designers, but don’t discount ad network AI.
  • Content Creation: While the first two categories leaned toward visual content, written content is still important (i.e., most ad formats include some text). Having the ability to understand how diverse audiences prefer to be addressed while respecting the specific requirements of each format is a great skill to hone.

While some roles may prioritize analytics or ad network knowledge, emphasizing creative abilities can distinguish you during the hiring process.

Here are some experts who value creativity:

A screenshot of a LinkedIn post by Erik PetersonScreenshot from author, LinkedIn, April 2024
A screenshot of a Linkedin post by Amy HebdonScreenshot from author, LinkedIn, April 2024

Ad Network Knowledge

Ad network expertise is valuable, but adaptability is paramount as platforms evolve rapidly.

Some agencies will have specialists, while others hire folks they expect to be passable at every network they service. It’s important to understand what workflow will enable you to succeed.

If you’re happy working with all platforms, then don’t shy away from it. However, if you do better in focusing on one aspect of PPC, that’s totally valid. Just know it might limit your ability to get hired into smaller “familyesque” agencies.

Understanding auction dynamics and bidding strategies is crucial.

Many of us who entered the industry when manual bidding was more popular have an unfair advantage over those who came in during the Smart Bidding era (i.e., anything from 2020).

This is because manual bidding requires you to think about the mechanics of each ad platform’s auction and how you could use those mechanics to your advantage in building account structure.

Knowing what to track and allocating appropriate budgets are key considerations.

Understanding that some networks require more conversions than others to run (e.g., Meta Ads’ 50 in a 7-day period vs. Google Ads’ 15 in a 30-day period) should influence what you choose to track, as well as how you report the data.

Additionally, if you are under or over budget, you’ll set yourself up to fail. Knowing which channels require a big investment upfront and what the breaking point for each network is (either on underspending or spending too much) is critical.

Awareness of potential pitfalls, such as false positives or negatives, enhances campaign effectiveness. For example, it’s important to know how to check if automatically applying recommendations is on and what tasks it’s on for.

It’s worth noting that none of the experts who chimed in on the poll made a clear case for ad network knowledge specifically.

Willingness To Test

Success in PPC requires openness to experimentation and a willingness to adapt. While this wasn’t one of the criteria in the poll, it was one of the most popular traits experts look for in hiring.

Perfectionism can hinder progress in a fast-changing environment. Testing new ideas and embracing failure as an opportunity for growth are essential.

While analytical skills aid in test design, empathy and creativity are equally vital for devising effective experiments.

Here is an expert who favors a willingness to test:

Screenshot of a social media post by Mike RhodesScreenshot from author, LinkedIn, April 2024

Cultural Fit

Cultural alignment with an agency fosters productivity and job satisfaction. However, you can only achieve that by being honest with yourself about what you want and the mechanics of how you work.

Agencies demand intense effort and collaboration, making compatibility with colleagues crucial.

Anyone looking to make the shift from in-house to agency needs to be prepared for a much faster pace of work and a lot more agency.

Open communication with leadership regarding preferred management and learning styles will ensure a positive working relationship.

Respect for peers and a supportive atmosphere contribute to a fulfilling work environment.

Here are a few thoughts on cultural fit from polled experts:

The image shows a LinkedIn post by David Zebrout containing text discussing the importance of integrating PPC network knowledge with intertimed optimizations in generating profitable growth.Screenshot from author, LinkedIn, April 2024
LinkedIn post by Lisa Erschbamer discussing the importance of cultural fit and individual personality in team dynamics for effective performance at a PPC Agency.Screenshot from author, LinkedIn, April 2024
A screenshot of a LinkedIn post by Aaron Davies discussing the importance of cultural fit, individual skills, and team communication in marketing for a PPC agency. The post has reactions and a question comment by NavahScreenshot from author, LinkedIn, April 2024

Final Thoughts

Navigating the current job market can be challenging, but understanding industry needs and honing relevant skills increases your chances of success.

Balancing technical proficiency with creativity and cultural fit is essential for thriving in a PPC role. By aligning with market demands and showcasing your strengths, you can secure rewarding opportunities in the field.

Have a question you’d like us to address? Fill out the form!

More resources:


Featured Image: Paulo Bobita/Search Engine Journal

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Why Every Marketer Should Be On Reddit

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Why Every Marketer Should Be On Reddit

In its nearly 20 years of existence, Reddit has built a robust, dynamic, and highly engaged community.

It has cemented itself as not only one of the key influencers for the internet culture we have come to know today, but also as one of the top 10 social media sites in the world, with more than 500,000 monthly visitors across more than 100,000 active communities.

Despite its size and influence, marketers have long avoided, overlooked, and failed to establish a presence on what is arguably one of the most influential social media sites today.

To be fair, Reddit has always been known as one of the hardest communities to have marketing success with, requiring months (if not years) of dedicated commitment to actually being a part of the community and engaging with your audience through meaningful, genuine, and honest interactions.

To many, that is just too much risk and too much work, but let’s be honest – most amazing things take risk and hard work. And for all of you who put in that work to be successful on Reddit, you already see the payoff it brings.

Regardless of the reasons, marketers who continue to overlook Reddit’s potential are missing out on an extremely influential community with ideal targeted demographics, where authenticity and genuine connections lead to valuable information, positive branding, and marketing success.

Not convinced? Let’s take a closer look at Reddit!

Reddit Stats You Cannot Ignore

Reddit users are dedicated to their use of the platform, with a reported 82 million (16.4%) of its 500 million users visiting the site daily, sharing over 1 billion posts, with over 16 billion comments across 100,000+ active communities, making it easily one of the top visited and most active sites in the United States today.

The user base is so loyal that they spend, on average, 20 minutes on the platform each day (and over 45 minutes a day for long-time users of more than 7 years) and, in many cases, are inactive on other social platforms.

This makes Reddit one of the only places to actually get in front of this massive audience, with 32% being inactive on Facebook, 37% on Instagram, 41% on TikTok, and 53% on X.

When it comes to demographics, a 2019 survey concluded that the overall Reddit audience was majority male (59%), ranged in age (36% aged 18-29; 25% aged 30-49), and well educated (42% college degree; 31% some college) making them an ideal audience many businesses looking for success.

They also helped Reddit improve revenues by 21% to $804 million in 2023, with a global addressable market for advertising estimated at $1.4 trillion by 2027.

Thought by many to be mostly a North American audience, Reddit claims more than 50% of its traffic comes from international users, a rather impressive climb from its earlier years.

It is important to remember, though, that Reddit is a platform that allows communities to grow and thrive, so those demographics change from subreddit to subreddit.

If that isn’t enough to grab your attention, surveys have found that 75% of users find Reddit a trustworthy source for making purchasing decisions.

For years now, it has been included heavily and prominently in Google search results, which have become even more visible due to reports following their inclusion in SGE results and with Google’s recent $60 million a year deal with Reddit to have real-time access to Reddit content and to use its content to train Google’s future AI models.

Speaking of Reddit’s visibility in Google’s search results, let’s take a closer look at why that deal is so important, especially to search marketers.

Reddit In Google Search, SGE, And Google’s Reddit Deal

For years, Reddit results have been prominently displayed in Google’s search results – so much so that users have even started adding the term “reddit” to the end of their search queries.

So often, you will see Google suggest search lines with the term “reddit” prefilled at the end.

Screenshot by author from search for [are purple mattresses good], Google, May 2024

Even without selecting the query that includes “reddit,” you will notice Reddit’s prominent placement in two places: discussions and forums, and Reddit sitelinks, which are both just below the ads and the first organic result.

Reddit resultsScreenshot by author from search for [are purple mattresses good], Google, May 2024

This was amplified by Google’s recent Helpful Content Update (HCU), which allowed platforms like Reddit and other forums to show up more frequently in search results,

Reddit’s ability to be helpful in satisfying a user’s search for information is so successful – in combination with reported shortages in new content for AI models from all major platforms – it is not surprising Google struck a deal with Reddit to show its content faster in search results and to use the content in training future AI models.

Since news of the deal between Reddit and Google was reported, there has been a lot of additional focus on Reddit’s visibility in Google’s search results.

Experts throughout the search industry report an increase in not only the total visibility of Reddit going up within search but also the speed at which a Reddit post is indexed and shown to users.

Google responded to concerns about Reddit showing up more in search results, saying that “some of the SEO folks who tend to be vocal on this platform (X) really dislike seeing more forum content in our search results. But actual searchers seem to like it. They proactively seek it out. It makes sense for us to be showing it to keep the search results relevant and satisfying for everyone.”

Google responded to concerns of Reddit showing up more in search resultsScreenshot by author from X (Twitter), May 2024

Although disputed by Google, Roger Montii wrote about one report of Reddit content being indexed within five minutes.

ChatGPT to Surface Reddit Content

Adding to the deal Reddit made with Google, it was recently reported that OpenAI has partnered with Reddit to surface their content in ChatGPT, adding to the clear value that both OpenAI and Google see in Reddit’s content today and in the future.

Of course, this has sparked a lot of interest in companies of all sizes. They want to figure out how their brands can participate and succeed on Reddit in hopes of increasing their visibility in Google’s search results, SGE, and ChatGPT and building their brand’s visibility amongst one of the most influential audiences on the internet today.

**Quick warning: Reddit requires genuine, long-term engagement and a strategy for success. So, I would definitely advise individuals and businesses to avoid trying to game, spam, or blindly jump into marketing on Reddit and take the time to really understand the platform, its audience, and your place of value within its communities.

Let’s look at how some major brands have been successful on Reddit in the past.

noosa Yoghurt

Noosa Yoghurt’s 2021 back-to-school campaign on Reddit was a great example of tapping into niche audiences to create engaging, user-driven content.

To capitalize on Reddit’s community of vocal yogurt enthusiasts, noosa launched a Flavor Poll that invited Redditors to upvote their favorite noosa flavors in the comments. This created a sense of community and interactivity around what could have been a standard poll.

Noosa Yoghurt’s 2021 back-to-school campaign on Reddit.Screenshot by author from Reddit, May 2024

After tallying the upvotes, noosa published a Promoted Post that showcased the results using a sleek custom infographic, highlighting the community’s favorites while also giving the brand important insight into consumer preferences.

Noosa published a Promoted Post that showcased the results.Screenshot by author from Reddit, May 2024

The results:

  • 49% increase in brand recall among Reddit users who were exposed to the campaign.
  • 30% increase in brand favorability.
  • 39% increase in purchase intent (15X the typical lift observed in the food vertical).
  • 50+ billion monthly views.

Sony Pictures Germany

To drum up excitement around the release of “Spider-Man: Across the Spider-Verse” in Germany, Sony Pictures Germany crafted a Reddit campaign that combined organic and promoted content to engage the platform’s robust fan communities.

The brand created a Reddit account under the protagonist’s name, u/MilesMorales, and used it to share exclusive content directly within Spiderman-related subreddits.

It also organized an AMA with the German voice actor Miles Morales to create a more personal connection with fans and promoted video posts featuring the movie trailer to amplify the excitement.

Sony Pictures Germany crafted a Reddit campaign.Screenshot by author from Reddit, May 2024

The results:

  • Sony Pictures Germany achieved a click-through rate (CTR) that was 344% higher than that of its standard paid media.
  • 831 upvotes.
  • 618,000 impressions.
  • The film remained No. 1 on the German movie charts for three consecutive weeks.

It is important to note that promoting your content and your brand on Reddit is definitely not the only value Reddit can bring you and your business.

Reddit is an amazing place to get honest feedback.

Whether you are trying to figure out what your target audience wants from your brand, test out a new feature or concept before investing and launching it openly, or even just to have continued open communication with your customers to support them and keep them connected to your brand, Reddit can help you succeed in an amazing way.

Transamerica Helping Reddit Make Dollars Make Sense

Transamerica’s campaign on Reddit is a great example of a company identifying an opportunity to connect with its target audience on the subreddit /r/finance.

This allows the company to better understand its customers’ needs and focus on content creation and future marketing plans.

Transamerica’s campaign on RedditScreenshot by author from Reddit, May 2024

Aligning itself with its audience by demonstrating awareness of the topics around personal finance happening in the subreddit, as well as acknowledging the Redditors working at the company, it asked what topics it could create “specifically for the reddit community” around the topic of finance.

It stayed involved and engaged throughout the campaign, responding to threads and maintaining a lighthearted and sometimes humorous tone.

Transamerica’s campaign on RedditScreenshot by author from Reddit, May 2024

After getting all the feedback it needed, it created content around the more popular requests, going as far as branding and designing them similar to Reddit.

IRA vs 401K venn diagramScreenshot by author from Reddit, May 2024

It even took the time to individually comment a link to the published content on its site, bringing attention back to the overall campaign and the content it created.

This campaign was 10 years ago, and it is still referenced as a core example of engaging on Reddit as a brand in a respectful, thoughtful, and meaningful way.

Why You Should Be On Reddit Wrapup

TL;DR: If your brand has something meaningful to say and is interested in truly connecting with your audience, then yes, you should be on Reddit.

These successful brand campaign examples showcase Reddit’s power when used correctly. With research to understand the specific communities you want to reach, Reddit can have exceptional performance compared to other channels.

The stakes are high to get it right because Reddit communities can be highly negative toward self-serving promotion. But if you put in the effort and solve people’s needs and problems, Reddit has the potential to be a high-performance channel.

Edit: Updated daily active users figure based on Reddit’s Q1 Earnings Report

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Featured Image: Julia Tim/Shutterstock



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