SEO
What Is Online Reputation Management (ORM)?
Every brand wants to make a good impression online, but having a standout website or social media presence isn’t enough.
These days, everyone has an opinion on just about everything, and customers are savvy enough to know when a brand is being genuine, and when it’s hiding an ugly truth.
If your business is hit by a negative review or unfavorable media attention, it can feel like the end of the road.
But turning around perceptions of your brand is possible, especially when you have safeguards to limit the damage and deal with problems before they occur.
Managing your brand’s reputation online isn’t a once-and-done process, but investing in it as soon as possible can save you plenty of future headaches.
What Is Online Reputation Management?
The key focus of online reputation management, or ORM, is to create a positive perception of a brand or business.
Every activity a brand takes part in should be monitored and managed to help shape the opinions of existing and future customers, ultimately making the business appear reliable and trustworthy.
The Connection Between ORM And SEO
We all know that customers are increasingly turning to search engines as they research new products to buy or services to invest in.
So ensuring that, when your brand is searched, the best and most positive results are the ones that show up first is an essential part of any ORM strategy.
What appears in those top searches heavily influences how people think about your brand.
That’s why you need to be in control of those results as much as possible, and take ownership of what message is being shown to your audience.
ORM is a multi-channel approach to prevent and resolve any issues that could damage your brand’s reputation.
Factors That Contribute To ORM
While the mix that each business uses to maintain its online reputation will differ, ORM should involve a combination of the following:
- Owned media – Employee and customer stories, user-generated content (UGC), reviews, webinars, and brand-created content.
- Paid media – Sponsored social posts, lead generation, affiliate programs, and native advertising.
- Earned media – Media relations, influencer marketing, and PR.
- Shared media – Community service and partnerships, co-branding campaigns, and organic social media posts.
Why Is Online Reputation Management Important?
Although reputation management should be part of an ongoing approach to building a healthy brand online, many companies don’t act until the damage has already been done.
Changing The Narrative
Recovering your online reputation is incredibly challenging.
A bad experience with your business can not only put a single customer off from returning to your brand again, but if they choose to leave a negative review on Google, Facebook, or elsewhere, you could quickly see sales dropping.
When you’re not actively monitoring your brand mentions and reviews circulating online about your company, you could quickly miss out on an opportunity to change the narrative before long-lasting negative perceptions take hold.
A 2022 report by Khoros found that 83% of customers say they feel more loyal to brands that respond to and resolve their complaints.
So, not only can swift action prevent turning off new customers, but you may even be able to retain unhappy existing customers too.
Understanding Your Customers
If you don’t have a finger on the pulse of chatter about your brand online, you could be spending thousands of dollars on new marketing campaigns that will fall flat at the first hurdle because you didn’t deal with bigger issues sooner.
Messaging could be in stark contrast to issues being raised by customers, coming across as insensitive and possibly insulting, rather than making the positive impact you were hoping for.
Getting Ahead Of Issues
Remember, your online reputation lasts forever.
Countless businesses and individuals have learned this the hard way.
Remember the viral interview with then-BP CEO, Tony Hayward, days after the tragedy that saw 11 deaths after the explosion on Deepwater Horizon? His statement of, “I just want my life back” did not land well, when actual loss of life had occurred.
A mountain of backlash quickly swept over the BP online properties, going so far as former President Barack Obama saying that he “wishes he could fire him.”
Without online reputation management, you can quickly end up in a lose-lose situation.
With proactive measures, though, you can keep control of your brand’s story in search results and plan ahead for any possible problems.
How Is Online Reputation Management Different From PR?
While the phrases “reputation management” and “public relations” are often used interchangeably, what they actually involve are very different.
Both can be used effectively as part of your brand’s overarching only strategy, but it’s important to understand the differences before investing in one or both options.
Where ORM is solely focused on the needs of the brand and maintaining a positive image online, PR plays a more mutually beneficial role between a brand and other organizations, particularly the media.
PR efforts can and should aim to improve the reputation of a brand in the eyes of the public.
But typically, the goal is to provide information about something more specific, like a new product or service.
Like other forms of advertising, PR is another direct marketing channel that brands can use to increase their visibility, both on and offline.
Although ORM and PR can work independently of each other, pairing both will help a business cover behind-the-scenes brand building (ORM) and public-facing marketing (PR).
When your brand faces negativity online, even with a solid ORM program in place, PR can also be used to roll out important updates or comments via the media to help address the problem.
Social Media Marketing And Online Reputation Management
Online reviews are almost impossible for brands to control, and nowhere is that clearer than on social media.
Yes, dominating the search engine results pages (SERPs) with positive stories about your brand is a crucial part of ORM.
But so, too, is effectively managing and responding to comments elsewhere online.
Staying active and engaged in social conversations about your brand is essential.
There is plenty of software out there to help you stay on top of this, including tools like Mention, BrandWatch, Sprout Social, and BuzzSumo.
Many of these offer sentiment analysis functionality, where you can easily keep tabs on whether your mentions are skewing more positively or negatively.
You can also monitor branded hashtags, mentions, or any direct tagging of your brand across multiple platforms.
With extensive monitoring in place, you’ll be able to respond quickly to any comments you see come in, and refer these individuals to the right internal sources to get any issues resolved as fast as possible.
In Conclusion
Conversation around your brand is happening all the time, whether you know about it or not.
Online reputation management is one of the best ways to stay on top of this and ensure that whatever is being said accurately reflects the company image you’re looking to build and maintain.
A strategic ORM program can make a significant difference when it comes to attracting new customers to your business – and retaining existing ones.
Make a good impression and take back control of your brand’s story online.
More resources:
Featured Image: Black Salmon/Shutterstock
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SEO
Client-Side Vs. Server-Side Rendering
Faster webpage loading times play a big part in user experience and SEO, with page load speed a key determining factor for Google’s algorithm.
A front-end web developer must decide the best way to render a website so it delivers a fast experience and dynamic content.
Two popular rendering methods include client-side rendering (CSR) and server-side rendering (SSR).
All websites have different requirements, so understanding the difference between client-side and server-side rendering can help you render your website to match your business goals.
Google & JavaScript
Google has extensive documentation on how it handles JavaScript, and Googlers offer insights and answer JavaScript questions regularly through various formats – both official and unofficial.
For example, in a Search Off The Record podcast, it was discussed that Google renders all pages for Search, including JavaScript-heavy ones.
This sparked a substantial conversation on LinkedIn, and another couple of takeaways from both the podcast and proceeding discussions are that:
- Google doesn’t track how expensive it is to render specific pages.
- Google renders all pages to see content – regardless if it uses JavaScript or not.
The conversation as a whole has helped to dispel many myths and misconceptions about how Google might have approached JavaScript and allocated resources.
Martin Splitt’s full comment on LinkedIn covering this was:
“We don’t keep track of “how expensive was this page for us?” or something. We know that a substantial part of the web uses JavaScript to add, remove, change content on web pages. We just have to render, to see it all. It doesn’t really matter if a page does or does not use JavaScript, because we can only be reasonably sure to see all content once it’s rendered.”
Martin also confirmed a queue and potential delay between crawling and indexing, but not just because something is JavaScript or not, and it’s not an “opaque” issue that the presence of JavaScript is the root cause of URLs not being indexed.
General JavaScript Best Practices
Before we get into the client-side versus server-side debate, it’s important that we also follow general best practices for either of these approaches to work:
- Don’t block JavaScript resources through Robots.txt or server rules.
- Avoid render blocking.
- Avoid injecting JavaScript in the DOM.
What Is Client-Side Rendering, And How Does It Work?
Client-side rendering is a relatively new approach to rendering websites.
It became popular when JavaScript libraries started integrating it, with Angular and React.js being some of the best examples of libraries used in this type of rendering.
It works by rendering a website’s JavaScript in your browser rather than on the server.
The server responds with a bare-bones HTML document containing the JS files instead of getting all the content from the HTML document.
While the initial upload time is a bit slow, the subsequent page loads will be rapid as they aren’t reliant on a different HTML page per route.
From managing logic to retrieving data from an API, client-rendered sites do everything “independently.” The page is available after the code is executed because every page the user visits and its corresponding URL are created dynamically.
The CSR process is as follows:
- The user enters the URL they wish to visit in the address bar.
- A data request is sent to the server at the specified URL.
- On the client’s first request for the site, the server delivers the static files (CSS and HTML) to the client’s browser.
- The client browser will download the HTML content first, followed by JavaScript. These HTML files connect the JavaScript, starting the loading process by displaying loading symbols the developer defines to the user. At this stage, the website is still not visible to the user.
- After the JavaScript is downloaded, content is dynamically generated on the client’s browser.
- The web content becomes visible as the client navigates and interacts with the website.
What Is Server-Side Rendering, And How Does It Work?
Server-side rendering is the more common technique for displaying information on a screen.
The web browser submits a request for information from the server, fetching user-specific data to populate and sending a fully rendered HTML page to the client.
Every time the user visits a new page on the site, the server will repeat the entire process.
Here’s how the SSR process goes step-by-step:
- The user enters the URL they wish to visit in the address bar.
- The server serves a ready-to-be-rendered HTML response to the browser.
- The browser renders the page (now viewable) and downloads JavaScript.
- The browser executes React, thus making the page interactable.
What Are The Differences Between Client-Side And Server-Side Rendering?
The main difference between these two rendering approaches is in the algorithms of their operation. CSR shows an empty page before loading, while SSR displays a fully-rendered HTML page on the first load.
This gives server-side rendering a speed advantage over client-side rendering, as the browser doesn’t need to process large JavaScript files. Content is often visible within a couple of milliseconds.
Search engines can crawl the site for better SEO, making it easy to index your webpages. This readability in the form of text is precisely the way SSR sites appear in the browser.
However, client-side rendering is a cheaper option for website owners.
It relieves the load on your servers, passing the responsibility of rendering to the client (the bot or user trying to view your page). It also offers rich site interactions by providing fast website interaction after the initial load.
Fewer HTTP requests are made to the server with CSR, unlike in SSR, where each page is rendered from scratch, resulting in a slower transition between pages.
SSR can also buckle under a high server load if the server receives many simultaneous requests from different users.
The drawback of CSR is the longer initial loading time. This can impact SEO; crawlers might not wait for the content to load and exit the site.
This two-phased approach raises the possibility of seeing empty content on your page by missing JavaScript content after first crawling and indexing the HTML of a page. Remember that, in most cases, CSR requires an external library.
When To Use Server-Side Rendering
If you want to improve your Google visibility and rank high in the search engine results pages (SERPs), server-side rendering is the number one choice.
E-learning websites, online marketplaces, and applications with a straightforward user interface with fewer pages, features, and dynamic data all benefit from this type of rendering.
When To Use Client-Side Rendering
Client-side rendering is usually paired with dynamic web apps like social networks or online messengers. This is because these apps’ information constantly changes and must deal with large and dynamic data to perform fast updates to meet user demand.
The focus here is on a rich site with many users, prioritizing the user experience over SEO.
Which Is Better: Server-Side Or Client-Side Rendering?
When determining which approach is best, you need to not only take into consideration your SEO needs but also how the website works for users and delivers value.
Think about your project and how your chosen rendering will impact your position in the SERPs and your website’s user experience.
Generally, CSR is better for dynamic websites, while SSR is best suited for static websites.
Content Refresh Frequency
Websites that feature highly dynamic information, such as gambling or FOREX websites, update their content every second, meaning you’d likely choose CSR over SSR in this scenario – or choose to use CSR for specific landing pages and not all pages, depending on your user acquisition strategy.
SSR is more effective if your site’s content doesn’t require much user interaction. It positively influences accessibility, page load times, SEO, and social media support.
On the other hand, CSR is excellent for providing cost-effective rendering for web applications, and it’s easier to build and maintain; it’s better for First Input Delay (FID).
Another CSR consideration is that meta tags (description, title), canonical URLs, and Hreflang tags should be rendered server-side or presented in the initial HTML response for the crawlers to identify them as soon as possible, and not only appear in the rendered HTML.
Platform Considerations
CSR technology tends to be more expensive to maintain because the hourly rate for developers skilled in React.js or Node.js is generally higher than that for PHP or WordPress developers.
Additionally, there are fewer ready-made plugins or out-of-the-box solutions available for CSR frameworks compared to the larger plugin ecosystem that WordPress users have access too.
For those considering a headless WordPress setup, such as using Frontity, it’s important to note that you’ll need to hire both React.js developers and PHP developers.
This is because headless WordPress relies on React.js for the front end while still requiring PHP for the back end.
It’s important to remember that not all WordPress plugins are compatible with headless setups, which could limit functionality or require additional custom development.
Website Functionality & Purpose
Sometimes, you don’t have to choose between the two as hybrid solutions are available. Both SSR and CSR can be implemented within a single website or webpage.
For example, in an online marketplace, pages with product descriptions can be rendered on the server, as they are static and need to be easily indexed by search engines.
Staying with ecommerce, if you have high levels of personalization for users on a number of pages, you won’t be able to SSR render the content for bots, so you will need to define some form of default content for Googlebot which crawls cookieless and stateless.
Pages like user accounts don’t need to be ranked in the search engine results pages (SERPs), so a CRS approach might be better for UX.
Both CSR and SSR are popular approaches to rendering websites. You and your team need to make this decision at the initial stage of product development.
More resources:
Featured Image: TippaPatt/Shutterstock
SEO
HubSpot Rolls Out AI-Powered Marketing Tools
HubSpot announced a push into AI this week at its annual Inbound marketing conference, launching “Breeze.”
Breeze is an artificial intelligence layer integrated across the company’s marketing, sales, and customer service software.
According to HubSpot, the goal is to provide marketers with easier, faster, and more unified solutions as digital channels become oversaturated.
Karen Ng, VP of Product at HubSpot, tells Search Engine Journal in an interview:
“We’re trying to create really powerful tools for marketers to rise above the noise that’s happening now with a lot of this AI-generated content. We might help you generate titles or a blog content…but we do expect kind of a human there to be a co-assist in that.”
Breeze AI Covers Copilot, Workflow Agents, Data Enrichment
The Breeze layer includes three main components.
Breeze Copilot
An AI assistant that provides personalized recommendations and suggestions based on data in HubSpot’s CRM.
Ng explained:
“It’s a chat-based AI companion that assists with tasks everywhere – in HubSpot, the browser, and mobile.”
Breeze Agents
A set of four agents that can automate entire workflows like content generation, social media campaigns, prospecting, and customer support without human input.
Ng added the following context:
“Agents allow you to automate a lot of those workflows. But it’s still, you know, we might generate for you a content backlog. But taking a look at that content backlog, and knowing what you publish is still a really important key of it right now.”
Breeze Intelligence
Combines HubSpot customer data with third-party sources to build richer profiles.
Ng stated:
“It’s really important that we’re bringing together data that can be trusted. We know your AI is really only as good as the data that it’s actually trained on.”
Addressing AI Content Quality
While prioritizing AI-driven productivity, Ng acknowledged the need for human oversight of AI content:
“We really do need eyes on it still…We think of that content generation as still human-assisted.”
Marketing Hub Updates
Beyond Breeze, HubSpot is updating Marketing Hub with tools like:
- Content Remix to repurpose videos into clips, audio, blogs, and more.
- AI video creation via integration with HeyGen
- YouTube and Instagram Reels publishing
- Improved marketing analytics and attribution
The announcements signal HubSpot’s AI-driven vision for unifying customer data.
But as Ng tells us, “We definitely think a lot about the data sources…and then also understand your business.”
HubSpot’s updates are rolling out now, with some in public beta.
Featured Image: Poetra.RH/Shutterstock
SEO
Holistic Marketing Strategies That Drive Revenue [SaaS Case Study]
Brands are seeing success driving quality pipeline and revenue growth. It’s all about building an intentional customer journey, aligning sales + marketing, plus measuring ROI.
Check out this executive panel on-demand, as we show you how we do it.
With Ryann Hogan, senior demand generation manager at CallRail, and our very own Heather Campbell and Jessica Cromwell, we chatted about driving demand, lead gen, revenue, and proper attribution.
This B2B leadership forum provided insights you can use in your strategy tomorrow, like:
- The importance of the customer journey, and the keys to matching content to your ideal personas.
- How to align marketing and sales efforts to guide leads through an effective journey to conversion.
- Methods to measure ROI and determine if your strategies are delivering results.
While the case study is SaaS, these strategies are for any brand.
Watch on-demand and be part of the conversation.
Join Us For Our Next Webinar!
Navigating SERP Complexity: How to Leverage Search Intent for SEO
Join us live as we break down all of these complexities and reveal how to identify valuable opportunities in your space. We’ll show you how to tap into the searcher’s motivation behind each query (and how Google responds to it in kind).
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