SEO
Why Aren’t My Products Selling on Amazon?
You’re following everything you’ve learned on YouTube or Facebook about listing optimization for Amazon.
Maybe you’ve even paid an agency to optimize your listings.
But still, you just aren’t moving product.
A few years ago, if you just made sure you had a strong title, bullets, and images, it was enough to get your listing to sell on Amazon.
However, as the number of organic spots has shrunk, more placements go toward advertising, and competition has increased.
Making your listing easy to find on Amazon has become more challenging.
You will likely need a strategic plan, including a well-optimized listing and a well-thought-out ad strategy.
If your listing is not selling, this article will help you troubleshoot what could be stopping it from getting to the top of the Amazon search results.
Proper Keyword Research
One of the most fundamental pieces of a successful listing on Amazon is proper keyword research.
On Amazon, people primarily find products through search.
When customers visit Amazon, unless they come from an external link to a product, they are most likely typing what they want into the search bar.
They might enter hundreds of potential keyword research to find products.
There are several tools to help with keyword research.
I recommend a tool specializing in Amazon because the keywords you need will be different than for Google or other search engines.
Also, choose a tool that specifically shows you the potential search volume on Amazon.
My favorites are Merchant Words, Sellzone, and Helium10; each has its own strengths and we use a combination of all three.
Think of each keyword phrase as another potential door for people to find your product.
Each keyword phrase will attract specific types of customers.
Make sure you are ranking well for the most relevant keyword phrases for your product with search volume.
One of the most critical aspects of marketing products on Amazon is to make sure you have done the proper keyword research.
Missing important keyword phrases can significantly decrease your overall sales on Amazon.
As you do your keyword research, look at your product’s potential demand.
Here is a list of questions you should review after completing your keyword research:
- Is there an existing search volume for my brand or product name?
- Is there search volume for the keyword phrases my customers are most likely to type into Amazon?
- Are there similar products selling well on Amazon?
You will need at least one of these questions to be a yes, for most products to succeed.
You will have the best start for a quick launch if your brand already has search volume because you can rank quickly for your name.
First, you should run some branded advertising campaigns to protect your branded SERPs (search engine result pages).
If no one is looking specifically for your brand or product, it is vital to have at least some highly relevant keywords to your product that have significant search volume.
If not, there might not be enough demand for your products yet on Amazon.
You can use Helium 10 or Merchant Words as a search volume estimator.
If you see that very similar products are selling well on Amazon, that shows you that there is demand for the product.
Do a reverse ASIN search on any of the earlier mentioned keyword tools to make sure you have correctly identified all of the most important keyword phrases your competitors are using to capture sales on Amazon.
If you notice that other sellers have the same difficulty with sales, there may not be enough demand for the product you are trying to sell.
Alternatively, if you search and cannot find other people selling the product, it may be because there is not enough demand.
Once you have done your keyword research, look at the title, bullets, and structured data of your listing to make sure you have included your root keywords (the individual words that make up your essential keyword phrases).
Make Sure You Are Indexed
For example, if someone is searching for a women’s black cotton t-shirt on Amazon, you want specific terms indexed, such as “black shirt,” “women’s shirt,” and “cotton t-shirt.”
Customers cannot find you via those search terms if you are not indexed.
Not being indexed for the right keywords considerably affects your sales, affecting how customers find your products.
The easiest way to determine if you are indexed for specific keywords is to use the ASIN (Amazon standard identification number) tools on the Amazon market.
Enter your ASIN and look at the various keywords already indexed.
If you notice you are missing critical keywords, you may need to adjust.
You can also use the reverse search function of Merchant Words (ASIN Plus) or Helium 10 (Cerebro) to see the keywords those tools identified and are already indexed for your product.
Optimize Your Content And Product Descriptions
Optimizing your content and product descriptions is a balancing act.
You need to include as many root keywords as possible while making sure your copy is compelling to your potential buyers.
A few years ago, you wanted to include as many root keywords as possible.
It was all about increasing the number of keyword phrases your product could show up for in search.
However, since there is a finite number of ways and characters to index for on Amazon, you want to focus on the keywords with the most chance of ranking in the top three positions; this means being selective about the keywords you prioritize in your listing.
You may need to play around with the content to ensure it reads naturally but is also packed with relevant keywords that will help you get indexed.
You also need to ensure that the content and product descriptions differentiate you from your competitors while providing enough information about the product and answering any questions customers may have.
Additionally, you need to ensure that you have the right keywords in your content to get indexed where you need to be indexed.
If you notice that your product is still not selling, it may be time to play around with your content and product descriptions.
Consider rewriting the content or hiring a professional writer to help you, and see if your conversion rate improves.
Optimize Your Images
Written content is essential, but a picture says a thousand words.
Having well-optimized images is vital on Amazon, especially when you consider that only your title and images are above the fold on mobile.
You may struggle with your conversion rate and higher advertising costs if you have poor-quality images.
For most ads, your primary image will be the direct creative for your campaigns.
Many customers decide to do business with one seller over another simply because the other sellers’ images make their products more appealing.
Images should highlight the product, the product’s essential features, and the direct benefits.
While there are stringent rules about your primary image, your secondary images can give you a chance to provide important information about your product.
It also is one of the few areas on the Amazon Product Detail Page where you can create some brand continuity.
If you have trouble with your conversion rate, look at your competitor’s images. What questions do they answer that your images do not?
Do they showcase the product in a better light?
Do they show something about the product that your images are not showing?
If your competitors’ pictures are better than yours, it may be time to upgrade your images and see if you can increase your conversion rate.
Organically Gather Reviews
Another common reason your Amazon listing may not be converting is that you do not have reviews.
Nearly every buyer on Amazon takes the time to read at least a few reviews to determine if the seller is legit and if the product is worth the money.
As a rule of thumb, you should try to have at least 25 reviews to be retail-ready.
You may need fewer reviews if you are in a more specialized or niche category.
If you are in a more competitive category, you may need more reviews.
You do have to start somewhere, so if you have fewer reviews, focus on getting conversions for your product.
It is expected that about 1% to 3% of Amazon customers will leave a review.
If you do not have reviews, you can obtain them in a few different ways.
- You can use the Amazon Request a Review Button.
- You can use Vine (eligibility requirements).
- You can use third-party tools to request reviews.
Additionally, you want to ensure that your reviews are honest and reputable.
Not only can you get in trouble if you pay for good reviews, but it may turn off buyers if they suspect the fake reviews. If you get one or two negative reviews, do not worry.
However, if you start getting many negative reviews, address why they are happening and work to prevent them.
Amazon is very sensitive about fake reviews and review programs.
This includes not having family or friends review your products or your competitors.
It is vital to read and understand Amazon’s policies around reviews.
Determine Whether You Have A Traffic Or Conversion Problem
If we haven’t found a glaring issue, it’s time to look into why our product may not be selling.
Amazon provides sellers with a report called the Detail Sales and Traffic Report (under Reports, Business Reports).
Unfortunately, many sellers miss this valuable report, but it contains vital information that can help you determine if you may have a traffic or conversion issue.
Pay close attention to the Unit Sessions Percentage, ultimately, your conversion percentage.
The report also tells you how many page views and sessions your listing gets over a specified period.
By reviewing this report, you can see if your product is getting traffic or not.
If the traffic is low, you know to find a way to boost traffic.
You can boost traffic in several ways, including adding more keywords or utilizing paid ads.
You have a conversion issue to address if you see that you are getting traffic, but people are not buying.
You may have low-quality images or poor content preventing people from purchasing from you.
In this case, address why your product is not selling before you attempt to increase the overall traffic to get your product to sell.
Identify The Number Of Keywords On Page One
If you have been around digital marketing for any period, you have probably heard the joke that the best place to hide a dead body is page two of a search.
This is just as true on Amazon as on any other search engine.
We talked about reverse ASIN searches a few times in the article.
I recommend you look into both you and your primary competitors already selling well on Amazon for two things.
First, how many keywords are you in the top 10 positions compared to your competitors?
To do this:
- Filter the search for organic positions between 1-10.
- Compare your product to your competitor.
- Suppose your competitors index for a significantly higher number of relevant keywords.
In that case, they are outranking you on the keywords with the highest search volume, which will be a primary reason they are outselling your product.
To combat this, run Sponsored Product campaigns for the keyword phrases to help increase your conversions for those keyword phrases.
This approach can allow you to climb the SERPs for your most important keyword phrases.
Make Sure Your Ad Campaigns Are Successful
On Amazon, advertising has a direct impact on organic ranking in addition to the sales you get directly from your advertising.
Even if produced as a result of an ad, each conversion can help your organic ranking on Amazon.
If you are selling a product in a competitive and crowded niche, you may need to run Amazon ads to help increase traffic or conversion rates.
These increased conversions, especially through sponsored products, can help you move up in the rankings for important keyword phrases.
Many brands find if they run ads at a high volume for a short period of time, they start to see an increase in traffic and conversion rates, and then that increase naturally continues on its own even after dialing back the ads.
If you are running ads, you want to ensure you use particular keywords that convert and carefully consider the structure and strategy behind your ads.
Amazon features an Amazon Learning Console, a free tool that helps you learn more about ads and use the match types, placement, and ad products to improve your overall return from advertising on Amazon.
More resources:
Featured Image: totojang1977/Shutterstock
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SEO
Stop Overcomplicating Things. Entity SEO is Just SEO
“Entity SEO”.
Sounds scary, doesn’t it? Not only does the word “entity” sound foreign, it feels like yet another thing to add to your never-ending SEO to-do list. You’re barely afloat when it comes to SEO, but ohgawd here comes one more new thing to dedicate your scarce resources.
I have good news for you though: You don’t have to do entity SEO.
Why? Because you’re probably already doing it.
Let’s start from the beginning.
In 2012, Google announced the Knowledge Graph. The Knowledge Graph is a knowledge base of entities and the relationships between them.
An entity is any object or concept that can be distinctly identified. This includes tangibles like people, places, and organizations, and intangibles like colors, concepts, and feelings.
For example, the footballer Federico Chiesa is an entity:
So is the famous British-Indian restaurant Dishoom:
Entities are connected by edges, which describe the relationships between them.
Introducing the Knowledge Graph helped improve Google’s search results because:
- Google could better understand search intent — People search for the same thing but describe it in different ways. Google can now understand this and serve the same results.
- It reduced reliance on keyword matching — Matching the number of keywords on a page doesn’t guarantee relevance; also it prevents crafty SEOs from keyword stuffing.
- It reduced Google’s computational load — The Internet is virtually infinite and Google simply cannot understand the meaning of every word, paragraph, webpage, and website. Entities provide a structure where Google can improve understanding while minimizing load.
For example, even though we didn’t mention the actor’s name, Google can understand we’re looking for Harrison Ford and therefore shows his filmography:
That’s because Hans Solo and Harrison Ford are closely connected entities in the Knowledge Graph. Google shows Knowledge Graph data in SERP features like Knowledge Panels and Knowledge Cards.
With this knowledge, we can then define entity SEO as optimizing your website or webpages for such entities.
If Google has moved to entity-oriented search, then entity SEO is just SEO. As my colleague Patrick Stox says, “The entity identification part is more on Google’s end than on our end.”
I mean, if you look at the ‘entity SEO’ tactics you find in blog posts, you’ll discover that they’re mostly just SEO tactics:
- Earn a Wikipedia page
- Create a Google Business Profile
- Add internal links
- Create all digital assets Google is representing on the page (e.g., videos, images, Twitter)
- Develop topical authority
- Include semantically related words on a page
- Add schema markup
Let’s be honest. If you’re serious about SEO and are investing in it, then it’s likely you’re already doing most of the above.
Regardless of entities, wouldn’t you want a Wikipedia page? After all, it confers benefits beyond “entity SEO”. Brand recognition, backlinks from one of the world’s most authoritative sites (albeit nofollow)—any company would want that.
If you’re a local business, you’ve probably created a Google Business Profile. Adding internal links is just SEO 101.
And billions of blistering barnacles, creating all digital assets Google wants to see, like images and videos, is practically marketing 101. If you’re a Korean recipe site and want to be associated with the kimchi jjigae entity, wouldn’t you already know you need to make a video and have photos of the cooking process?
When I started my breakdance site years ago, I knew nothing about SEO and content marketing but I still knew I needed to make YouTube videos. Because guess what? It’s hard to learn breakdancing from words. I don’t think I needed an entity SEO to tell me that.
Topical authority is an SEO concept where a website aims to become the go-to authority on one or more topics. Call me crazy, but it feels like blogging 101. Read most guides on how to start a blog and I’m sure you’ll find a subheading called “niche down”. And once you niche down, it’s inevitable you’ll create content surrounding that one topic.
If I start a breakdance site, what are the chances I’ll write about contemporary dance or pop art? Pretty low.
In fact, topical authority is similar to the Wiki Strategy, which Nat Eliason wrote about in 2017. There wasn’t a single mention of entities. It was just the right way to make content for the Internet.
I think the biggest problem here isn’t entities versus keywords or that topical authority is a brand-new strategy. It’s simply that many SEOs are driven by short-sightedness or the wrong incentives.
You can target a whole bunch of unrelated keywords that have high search volume, gain incredible amounts of search traffic, and brag about how successful you are as an SEO.
Some of the pages sending HubSpot the most search traffic has barely anything to do with their core product. A page on how to type the shrug emoji? The most famous quotes?
This is not to single out HubSpot—I’m sure they have their reasons, as explored by Ryan here—but to illustrate that many companies do the exact same thing. And when Google stops rewarding this behavior, all of a sudden companies realise they do need to write about their core competencies. They need to “build topical authority”.
I don’t want to throw the baby out with the bathwater because I do see value in the last two ‘entity SEO tactics’. But again, if you’re doing something similar to the Wiki Strategy for your site, chances are you would have naturally included entities or semantically relevant words without thinking too much about it. It’s difficult to create content about kimchi jjigae without mentioning kimchi, pork, or gochujang.
However, to prevent the curse of knowledge or simply to avoid blindspots, checking for important subtopics you might have missed is useful. At Ahrefs, we run a page-level content gap analysis and look out for subtopics:
For example, if we ran a content gap analysis on “inbound marketing” for the top three ranking pages, we see that we might need to include these subtopics:
- What is inbound marketing
- Inbound marketing strategy
- Inbound marketing examples
- Inbound marketing tools
Finally, adding schema markup makes the most sense because it’s how Google recognizes entities and better understands the content of web pages. But if it’s just one new tactic—which I believe is already part of ‘standard’ SEO and you might already be doing it—then there’s no need to create a category to define the “new era” (voice SEO, where art thou?)
Final thoughts
Two years ago, someone on Reddit asked for an SEO workflow that utilized super advanced SEO methodologies:
The top answer: None of the above.
When our Chief Marketing Officer Tim Soulo tweeted about this Reddit thread, he got similar replies too:
And even though I don’t know him, this is a person after my own heart:
You don’t have to worry about entity SEO. If you have passion for a topic and are creating high-quality content that fulfills what people are looking for, then you’re likely already doing “entity SEO”.
Just follow this meme: Make stuff people like.
SEO
Assigning The Right Conversion Values To Make Value-Based Bidding Work For Lead Gen
Last week, we tackled setting your data strategy for value-based bidding.
The next key is to assign the right values for the conversion actions that are important to your business.
We know this step is often seen as trickier for lead gen-focused businesses than, say, ecommerce businesses.
How much is a whitepaper download, newsletter signup, or online quote request worth to your business? While you may not have exact figures, that’s OK. What you do know is they aren’t all valued equally.
Check out the quick 2-minute video in our series below, and then keep reading as we dive deeper into assigning conversion values to optimize your value-based bidding strategy.
Understanding Conversion Values
First, let’s get on the same page about what “conversion value” means.
A conversion refers to a desired action taken by a user, such as filling out a lead form, making a purchase, or signing up for a newsletter.
Conversion value is simply a numerical representation of how much each of these conversions is worth to your business.
Estimating The Value Of Each Conversion
Ideally, you’d have a precise understanding of how much revenue each conversion generates.
However, we understand that this is not always feasible.
In such cases, it’s perfectly acceptable to use “proxy values” – estimations that align with your business priorities.
The important thing is to ensure that these proxy values reflect the relative importance of different conversions to your business.
For example, a whitepaper download may indicate less “value” than a product demo registration based on what you understand about your past customer acquisition efforts.
Establishing Proxy Values
Let’s explore some scenarios to illustrate how you might establish proxy values.
Take the event florist example mentioned in the video. You’ve seen that clients who provide larger guest counts or budgets in their online quote requests tend to result in more lucrative events.
Knowing this, you can assign higher proxy values to these leads compared to those with smaller guest counts or budgets.
Similarly, if you’re an auto insurance advertiser, you might leverage your existing lead scoring system as a basis for proxy values. Leads with higher scores, indicating a greater likelihood of a sale, would naturally be assigned higher values.
You don’t need to have exact value figures to make value-based bidding effective. Work with your sales and finance teams to help identify the key factors that influence lead quality and value.
This will help you understand which conversion actions indicate a higher likelihood of becoming a customer – and even which actions indicate the likelihood of becoming a higher-value customer for your business.
Sharing Conversion Values With Google Ads
Once you’ve determined the proxy values for your conversion actions, you’ll need to share that information with Google Ads. This enables the system to prioritize actions that drive the most value for your business.
To do this, go to the Summary tab on the Conversions page (under the Goals icon) in your account. From there, you can edit your conversion actions settings to input the value for each. More here.
As I noted in the last episode, strive for daily uploads of your conversion data, if possible, to ensure Google Ads has the most up-to-date information by connecting your sources via Google Ads Data Manager or the Google Ads API.
Fine-Tuning With Conversion Value Rules
To add another layer of precision, you can utilize conversion value rules.
Conversion value rules allow you to adjust the value assigned to a conversion based on specific attributes or conditions that aren’t already indicated in your account. For example, you may have different margins for different types of customers.
Instead of every lead form submission having the same static value you’ve assigned, you can tell Google Ads which leads are more valuable to your business based on three factors:
- Location: You might adjust conversion values based on the geographical location of the user. For example, if users in a particular region tend to convert at a higher rate or generate more revenue.
- Audience: You can tailor conversion values based on specific audience segments, such as first-party data or Google audience lists.
- Device: Consider adjusting conversion values based on the device the user is using. Perhaps users on mobile devices convert at a higher rate – you could increase their conversion value to reflect that.
When implementing these rules, your value-based bidding strategies (maximize conversion value with an optional target ROAS) will take them into account and optimize accordingly.
Conversion value rules can be set at the account or campaign levels. They are supported in Search, Shopping, Display, and Performance Max campaigns.
Google Ads will prioritize showing your ads to users predicted to be more likely to generate those leads you value more.
Conversion Value Rules And Reporting
These rules also impact how you report conversion value in your account.
For example, you may value a lead at $5, but know that these leads from Californian users are typically worth twice as much. With conversion value rules, you could specify this, and Google Ads would multiply values for users from California by two and report that accordingly in the conversion volume column in your account.
Additionally, you can segment your conversion value rules in Campaigns reporting to see the impact by selecting Conversions, then Value rule adjustment.
There are three segment options:
- Original value (rule applied): Total original value of conversions, which then had a value rule applied.
- Original value (no rule applied): Total recorded value of conversions that did not have a value rule applied.
- Audience, Location, Device, or No Condition: The net adjustment when value rules were applied.
You can add the conversion value rules column to your reporting as well. These columns are called “All value adjustment” and “Value adjustment.”
Also note that reporting for conversion value rules applies to all conversions, not just the ones in the ‘conversions’ column.
Conversion Value Rule Considerations
You can also create more complex rules by combining conditions.
For example, if you observe that users from Texas who have also subscribed to your newsletter are exceptionally valuable, you could create a rule that increases their conversion value even further.
When using conversion value rules, keep in mind:
- Start Simple: Begin by implementing a few basic conversion value rules based on your most critical lead attributes.
- Additive Nature of Rules: Conversion value rules are additive. If multiple rules apply to the same user, their effects will be combined.
- Impact on Reporting: The same adjusted value that’s determined at bidding time is also used for reporting.
- Regular Review for Adjustment: As your business evolves and you gather more data, revisit your conversion values and rules to ensure they remain aligned with your goals.
Putting The Pieces Together
Assigning the right values to your conversions is a crucial step in maximizing the effectiveness of your value-based bidding strategies.
By providing Google Ads with accurate and nuanced conversion data, you empower the system to make smarter decisions, optimize your bids, and ultimately drive more valuable outcomes for your business.
Up next, we’ll talk about determining which bid strategy is right for you. Stay tuned!
More resources:
Featured Image: BestForBest/Shutterstock
SEO
Expert Embedding Techniques for SEO Success
AI Overviews are here, and they’re making a big impact in the world of SEO. Are you up to speed on how to maximize their impact?
Watch on-demand as we dive into the fascinating world of Google AI Overviews and their functionality, exploring the concept of embeddings and demystifying the complex processes behind them.
We covered which measures play a crucial role in how Google AI assesses the relevance of different pieces of content, helping to rank and select the most pertinent information for AI-generated responses.
You’ll see:
- An understanding of the technical side of embeddings & how they work, enabling efficient information retrieval and comparison.
- Insights into AI Content curation, including the criteria and algorithms used to rank and choose the most relevant snippets for AI-generated overviews.
- A visualization of the step-by-step process of how AI overviews are constructed, with a clear perspective on the decision-making process behind AI-generated content.
With Scott Stouffer from Market Brew, we explored their AI Overviews Visualizer, a tool that deconstructs AI Overviews and provides an inside look at how Snippets and AI Overviews are curated.
If you’re looking to clarify misconceptions around AI, or looking to face the challenge of optimizing your own content for the AI Overview revolution, then be sure to watch this webinar.
View the slides below, or check out the full presentation for all the details.
Join Us For Our Next Webinar!
[Expert Panel] How Agencies Leverage AI Tools To Drive ROI
Join us as we discuss the importance of AI to your performance as an agency or small business, and how you can use it successfully.
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