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LinkedIn Looks to Improve Messaging Interactions with ‘Focused Inbox’, Adds New Sales Analytics Tools

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LinkedIn Looks to Improve Messaging Interactions with ‘Focused Inbox’, Adds New Sales Analytics Tools

LinkedIn’s looking to help members better manage their LinkedIn inbox, by filtering out more of the junk, with a new ‘Focused Inbox’ UI, which will essentially re-route less valuable messages into an ‘Other’ tab in your LinkedIn message stream.

As you can see in this example, LinkedIn’s Focused Inbox update will now provide you with two separate InMail tabs – ‘Focused’ and ‘Other’. Though ‘Other’ could just as easily be labeled ‘Spam’ – and it’ll also be interesting to see where LinkedIn’s Sponsored InMails end up in this separation.

Like, a lot of those are junk too, but I’m guessing that LinkedIn’s not going to shift them over to the ‘You Can Ignore These Messages’ section if brands are paying to promote them.

As explained by LinkedIn:

“[The Focused Inbox] is an intelligent, dual-tabbed display that makes it easier to find and respond to the messages that matter most by categorizing incoming messages into two tabs. Your most relevant messages will appear on the Focused tab while the rest remain easily accessible on the Other tab. You can also easily move messages between the tabs.”

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LinkedIn also notes that, over time, your inbox will become smarter based on how you use it, essentially learning what you think is junk, and filtering accordingly.

It’ll be interesting to see how LinkedIn’s categorization process works, which will dictate the ultimate effectiveness (or not) of this approach, while it’s also good to see LinkedIn looking to utilize more machine learning tools to better personalize the user experience.

I suspect it won’t have a huge impact, but then again, for people who get a lot of LinkedIn messages, it could be a great way to cut down the time it takes to manage requests of potential value, versus random cold pitches in the app.

LinkedIn’s also looking to better assist people in finding existing opportunities within the company that they currently work for, with a dedicated ‘Jobs at your company’ element in the Jobs tab that will showcase newly listed roles within your organization.

LinkedIn internal job listings

This, ideally, will help to close the gap that often exists in larger organizations where people miss out on internal promotions because they simply weren’t aware such options existed.

“By showing employees relevant public jobs from their company on LinkedIn, we can (a) help employees find better-suited opportunities for their next play, (b) allow employees to compare internal and external opportunities side-by-side, and (c) help employers retain great talent by helping their employees connect with internal opportunities.”

LinkedIn’s also adding new ways to showcase your soft skills, via written or video responses to common hiring questions that you can share on your profile, while it’s also expanding its investment into machine-translated captions in different languages to provide broader access to LinkedIn Learning courses.

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On another front, LinkedIn’s also added some new analytics elements to its Sales Navigator professional platform, including a new Account Dashboard which will display a listing of saved accounts, and their relative level of interest, based on AI-determined signals.

LinkedIn Sales Navigator update

“With new alerts about accounts showing intent in the Homepage Highlights section and a Buyer Intent filter in Search, your teams will now have buyer intent information as part of their day-to-day Sales Navigator workflow, making it as easy as possible to prioritize the right accounts at the right time.” 

LinkedIn says that this is the first of many new analytics features to come for Sales Navigator, which will utilize various signals and activities from across the platform to provide more indicators of potential buyer interest.

It’ll be interesting to see how accurate these lead indicators are – though with so many professional conversations happening in the app, LinkedIn should, theoretically, be able to come up with a formula for determining interest, at least for active members and businesses.

And again, it’s good to see LinkedIn working on new ways to utilize machine learning to sort its various data inputs, and provide a better experience.

Thus far, LinkedIn hasn’t really been able to tap into its unmatched database of professional insights, but maybe, through advanced machine learning on its huge dataset, it’s moving towards the next stage of becoming a critical companion for all HR and business professionals, by facilitating guidance on various fronts that can lead to smarter decisions.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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