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Twitter Rolls Out Keyword Search for DMs

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Twitter Rolls Out Keyword Search for DMs

This is a good update.

Today, Twitter has finally launched keyword search for DMs, providing a means to locate specific mentions within any DM text, so you can track down past conversations, products and people mentioned, links shared, etc.

As you can see here, Twitter’s updates DM search options now filter your queries into four segments:

  • All – Which displays all the results for your query, including username and key term matches
  • People – Highlights relevant usernames based on your search term
  • Groups – Shows group chats that use your search term
  • Messages – Which now displays any keyword matches in specific DMs

That’ll make it a lot easier to scan through your DMs, and will provide more functionality for using DMs in a broader range of ways, especially for customer service and chasing up past responses and engagements.

The project has been in the works for over a year, with Debugger reporting last March that Twitter was looking to roll out DM keyword search. Up till now, you’ve only been able to search your DMs by username – which is helpful, but doesn’t give you the full capacity to look up relevant mentions and terms within your private messages.

But now you can, which, as noted, will open up a range of new options, and will make your DMs a more useful, and helpful resource, in a range of ways.

Twitter has experimented with more advanced DM search features in the past, like searching in a specific DM thread for shared media and links.

But the capacity to search by message content is arguably the most significant development, and it’s good to finally have the functionality available, so we can start experimenting with what we can find.

And again, for brands, improved customer service response is the most obvious benefit. Providing more search tools will help to streamline your DM response – for example, you can now search for all users who’ve asked a question about a product, then provide relevant updates as they come to hand, or you can look up past answers to similar queries, saving you time in response.

There’s a range of ways it could be used – Twitter’s new DM search options are rolling out to all users from today.




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'Astonishing' New Cognitive Research Shows Gaining Knowledge, Learning New Skills, and Achieving Mastery Comes Down to the Rule of 7

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'Astonishing' New Cognitive Research Shows Gaining Knowledge, Learning New Skills, and Achieving Mastery Comes Down to the Rule of 7

While talent matters, the good news is we all learn at basically the same rate–and can “learn anything we want.” Think you don’t have the talent for entrepreneurship? For leadership? For programming, for design… for whatever pursuit you may want to, um, pursue? According to HubSpot co-founder …

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How to Successfully Use Social Media: A Small Business Guide for Beginners [Infographic]

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How to Successfully Use Social Media: A Small Business Guide for Beginners [Infographic]

Are you a small business owner or marketing manager, just getting started on building your social media strategy? Need to learn the basics before launching your first social media campaign?

In this infographic, Sprout Social shares social media tips broken down as follows:

  • Who uses social media?
  • What does social media do for you?
  • Define your goals
  • Targeting your audience
  • Choosing a platform
  • Social media metrics

Check out the infographic below to learn more.

How to Successfully Use Social Media: A Small Business Guide for Beginners

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Moore Digital Names Two Executives To Serve Nonprofit Fundraisers 02/07/2023

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Moore Digital Names Two Executives To Serve Nonprofit Fundraisers 02/07/2023

Moore Digital, which assists nonprofit clients with fundraising, has named Adva Priso as chief strategy officer and Bonnie Huey as senior vice president of
digital media.

They are joining a team of “more than 70 top digital experts from across the for-profit and nonprofit industries, including strategists,
media planners and …



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