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Twitter’s Rules Around Speech are Focused on Avoiding Harm, Not Maintaining Control

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Musk Will Seek Evidence from Twitter’s Former Product Chief as He Looks to Exit His Takeover Deal

An inevitable element of the Elon Musk takeover at Twitter is political division, with Elon essentially using left and right-wing antagonism to stoke debate, and boost engagement in the app.

Musk is a vocal proponent of free speech, and of social platforms in particular allowing users to say whatever they want, within the bounds of local laws. Which makes sense, but at the same time, social platforms, which can effectively provide reach to billions of people, also have some responsibility to manage that capacity, and ensure that it’s not misused to amplify messages that could potentially cause real world harm.

Like, for example, when the President tweets this:

Free speech proponents will say that he’s the President, and he should be allowed to say what he wants as the nation’s democratically elected leader. But at the same time, there’s a very real possibility that the President effectively saying that people are allowed to shoot looters, or that protesters will be shot, could lead to direct, real world harm.

“No it won’t, only snowflakes think that, real people don’t take these things literally.”

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But the thing is, some people do, and it’s generally only in retrospect that we assess such and determine the causes of angst, confusion, and indeed harm that can be caused by such messaging.

Social platforms know this. For years, in various nations, social media apps have been used to spread messaging that’s lead to violence, civil unrest, and even revolts and riots. In many instances, this has been because social apps have allowed messaging to be spread which is not technically illegal, but is potentially harmful.

There have been ethnic tensions in Myanmar, fueled by Facebook posts, the mobilization of violent groups in Zimbabwe, the targeting of Sikhs in India, Zika chaos in South Africa. All of these have been traced back to social media posts as early, incendiary elements.

And then there was this:

Tweet from Donald Trump

The final series of tweets that finally saw Trump banned from Twitter effectively called on his millions of supporters to storm the Capitol building, in a misguided effort to overturn the result of the 2020 election.

Politicians were cornered in their offices, fearing for their lives (especially those that Trump had called out by name, including former VP Mike Pence), while several people were killed in the ensuing confusion, as Trump supporters entered the Capitol building and looted, vandalized and terrorized all in their path.

That action had essentially been endorsed, even goaded, by Trump, with Twitter providing the means to amplify his messaging. Twitter recognized this, and decided that it did not want to play a part in a political coup, so it banned Trump for this and his repeated violations of its rules.

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Many disagreed with Twitter’s decision (note: Facebook also banned Trump). but again, this wasn’t the first time that Twitter had seen its platform used to fuel political unrest. It’s just that now, it was in the US, on the biggest stage possible, and in the midst of what many still view as a ‘culture war’ between the woke left, who want to restrict speech in line with their own agenda, and the freedom-loving right, who want to be able to say whatever they like, without fear of consequence.

Musk himself was opposed to Twitter’s decision.

Elon, of course, has his own history of issues based on his tweets, including his infamous ‘taking Tesla private at $420’ comment, which resulted in the FCC effectively forcing him to step down as chairman of Tesla, and his 2018 tweet which accused a cave diver of being a pedophile, despite having no basis at all to make such a claim. Musk saw no problem with either, even in retrospect – and he even went as far as hiring a private investigator to dig up dirt on the cave diver to dilute the man’s defamation suit.   

Free speech, as Musk sees it, should enable him to say such, and people should be able to judge for themselves what that means. Even if it impacts investors or harms an innocent person’s reputation, Musk sees no harm in making such statements. 

As such, it’s unsurprising that Musk has now overseen Trump’s account being reinstated, as part of his broader push to overturn Twitter’s years of perceived suppression of free speech.

And as noted, Elon is using this ‘culture war’ as a pretense to maximize his following, and ideally monetize such through his soon to be re-released $8 subscription scheme.

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If enough people sign up, he can reduce the platform’s reliance on ads, and make the rules around speech in the app whatever he wants, and get a win for his army of dedicated supporters – but the thing is, the ‘war’ that Elon’s pushing here doesn’t actually exist.

The majority of Twitter users don’t see there being a divide between the ‘elite’ blue checkmark accounts and the ‘regular’ users. The majority don’t have some fundamental opposition to people posting whatever they like, and there’s no broader push from on-high to control what can and cannot be shared, and who or what you can talk about. The only significant action that Twitter’s taken in the past on this front has been specifically to avoid harm, and to limit the potential for dangerous actions that might be inspired by tweets.

Which, in amongst all the ‘free speech’, ‘culture war’ propaganda, is what could eventually end up being overlooked.

Again, it’s only in retrospect that we can clearly see the connections between what’s shared online and real world harm, it’s only after years of seeing the anger bubbles swell on Facebook and Twitter that things truly started to boil over. The risk now is that we’re about to see these bubbles get bigger once again, and despite the lessons of past, despite seeing what can happen when we allow dangerous movements to grow via every borderline tweet and comment, Musk is leading a new charge to fan the flames of division once again.

Which is really the only thing that journalists and commentators are warning against. It’s not driven by corporate leanings or government control, it’s not some ‘woke agenda’ that’s being infused throughout the mainstream media, in order to stop people from learning ‘the truth’. It’s because we’ve seen what happens when regulations are loosened, and when social platforms with huge reach potential allow the worst elements to propagate. We know what happens when speech that may not be illegal, but can cause harm, is amplified to many, many more people.

The ideal of true free speech is that it allows us to address even the most sensitive of topics, and make progress on the key issues of the day, by hearing all sides, no matter how disagreeable we personally may find them. But we know, from very recent history, that this is not the most likely outcome of loosening the safeguards online.

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Which is the misnomer of Musk’s ‘culture wars’ push. On the face of it, there’s a battle to be won, there’s a side to choose, there an ‘us’ and a ‘them’ – but in reality, there’s not.

In reality, there’s risk and there’s harm. And while there are extremes of cultural sensitivity, on either side of the debate, the risk is that by getting caught up in a fictional conflict, we end up overlooking, or worse, ignoring the markers of the next violent surge.

That could lead to even more significant harm than we’ve seen this far, and the only beneficiaries will be those stoking the flames.



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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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