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EU rules policing digital content kick in Saturday

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The DSA is a mammoth law that will force digital giants to aggressively police content online

The DSA is a mammoth law that will force digital giants to aggressively police content online – Copyright AFP/File Jung Yeon-je

Raziye Akkoc

Digital companies will have nowhere to hide after the EU’s landmark content law enters into full force from Saturday, with the risk of heavy fines for any violations.

The new rules, known as the Digital Services Act (DSA), kicked in last year for the world’s largest platforms, including Facebook and TikTok, but will now apply to all except the smallest companies.

When the European Union proposed the law in 2020, the objective was simple: to tame the wild west online, where Brussels felt companies were not doing enough to block illegal content or acting sufficiently to protect consumers.

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Brussels has already bared its teeth, showing the tech titans that it means business.

There have been a wave of probes launched by the European Commission to quiz the largest platforms on how they are addressing an array of concerns from consumer protection to children’s activity online.

So far, the EU has launched formal infringement proceedings against tech billionaire Elon Musk’s X, formerly Twitter, over “illegal content and disinformation”.

Punishment for violations of the DSA will be harsh.

Those that breach the rules could be fined up to six percent of their global annual turnover, or even banned in the EU for serious and repeated violations.

The EU will officially be able to hit companies with sanctions, including fines, for any violations from Saturday.

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But beyond the prospect of fines, Alexandre de Streel of the think tank Centre on Regulation in Europe (CERRE), said the law aimed ultimately to change the culture of digital firms.

“The DSA is a gradual system, everything is not going to change in one minute and not on February 17,” he said. “The goal isn’t to impose fines, it’s that platforms change their practices.”

– Enforcement across the bloc –

Keeping an eye on firms will be a duty split between the commission, with its team of more than 120 experts, and EU states.

As an example of their new obligations, platforms that offer shopping services must act swiftly to stop the sale of counterfeit products and block repeat fraudsters.

The EU also prohibits targeted advertising for children and seeks to make it easier for users to report illegal content, complain and seek compensation for rule breaches.

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The commission will supervise the largest platforms but states will need to set up “digital services coordinators” to monitor the smaller firms.

Firms with fewer than 50 staff and a turnover of less than 10 million euros ($10.8 million) will be exempted from the most burdensome rules.

– Challenges –

The law entered into force in August for “very large” platforms owned by Google’s Alphabet, Amazon, Apple, TikTok parent ByteDance, Facebook owner Meta and Microsoft.

The EU believes these platforms must do more since their size and reach means they have greater responsibilities to address the higher risks to users.

The 22 platforms facing more stringent rules include booking.com, Google Search, Instagram, Snapchat and X as well as three major porn platforms.

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They are obliged to be more transparent, giving access to researchers to scrutinise the platforms as well as publishing yearly risk assessments at their own cost.

The new law has already seen its share of controversy.

The DSA has faced a slew of legal challenges from Amazon and Zalando over their designations as “very large” firms, and from Meta and TikTok over a fee to pay for enforcement.

Meta paid around 11 million euros while TikTok refused to say how much it paid.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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