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YouTube Adds New Guided Support Process for Community Guidelines Violations

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YouTube Adds New Guided Support Process for Community Guidelines Violations


YouTube’s looking to provide more guidance for creators who’ve been hit with guideline violations via a new, more detailed reporting process that will take them through the specifics of the issue with their content, and what they can do to resolve it.

As you can see in this example, the updated process will provide more information on the specifics of each violation, and what it means for the visibility and monetization of your content, before taking you through the next steps of how you can resolve the issue.

YouTube guided policy process

The review process specifies the element in question, and then enables creators to update the clip to address the noted concern/s.

YouTube guided policy process

The last element provides an easy way for creators to ask for a second review, if they feel the report was incorrect, while they can also add additional contextual info for YouTube in relation to the violation reported.

It’s a good update, with many YouTube creators expressing frustration at the platform’s current reporting process, which has seen a lot of videos penalized incorrectly. Violations are also reported via a general email template that offers little insight on specifics.

YouTube guided policy process

YouTube’s automated detection systems are always improving, and are helping it to clean up its platform in various ways, and this new, guided system will cater to the opposite side of that push, by giving creators a more direct line to understanding each violation, and what they can do about it.

The guided policy process will be available to all creators on the desktop version of YouTube Studio, and will be accessible for all strikes, video removals and age restriction violations to begin with.

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YouTube says that the option is being rolled out from this week, and will be available to all by the end of the month. Which is pretty much the end of the week.



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New Screenshots Highlight How Snapchat’s Coming ‘Family Center’ Will Work

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New Screenshots Highlight How Snapchat's Coming 'Family Center' Will Work

Snapchat’s parental control options look close to launch, with new screenshots based on back-end code showing how Snap’s coming ‘Family Center’ will look in the app.

As you can see in these images, shared by app intelligence company Watchful (via TechCrunch), the Family Center will enable parents to see who their child is engaging with in the app, along with who they’ve added, who they’re following, etc.

That could provide a new level of assurance for parents – though it could also be problematic for Snap, which has become a key resource for more private, intimate connection, with its anti-public posting ethos, and disappearing messages, helping to cement its place as an alternative to other social apps.

That’s really how Snap has embedded its niche. While other apps are about broadcasting your life to the wider world, Snap is about connecting with a small group of friends, where you can share your more private, secret thoughts, without concern of them living on forever, and coming back to bite you at a later stage.

That also, of course, means that more questionable, dangerous communications are happening in the app. Various reports have investigated how Snap is used for sending lewd messages, and arranging hook-ups, while drug dealers reportedly now use Snap to organize meet-ups and sales.

Which, of course, is why parents will be keen to get more insight into such, but I can’t imagine Snap users will be so welcoming of an intrusive tool in this respect.

But if parents know that it exists, they may have to, and that could be problematic for Snap. Teen users will need to accept their parents’ invitation to enable Family Center monitoring, but you can see how this could become an issue for many younger users in the app.

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Still, the protective benefits may well be worth it, with random hook-ups and other engagements posing significant risks. And with kids as young as 13 able to create a Snapchat account, there are many vulnerable youngsters engaging in the app.

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But it could reduce Snap’s appeal, as more parents become aware of the tool.

Snapchat hasn’t provided any further insight into the new Family Center, or when it will be released, but it looks close to launch based on these images.  

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