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How to Add a Chatbot in WordPress (Step by Step)

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How to Add a Chatbot in WordPress (Step by Step)

Are you looking to add a chatbot in WordPress?

A chatbot is software that can start talking with your website visitors. Adding a chatbot to your website can help you provide instant customer support, generate leads, and improve the user experience.

In this article, we will show you how to easily add a chatbot in WordPress, step by step.

What Is a Chatbot?

A chatbot is a computer program that uses a chat interface to talk with your website visitors. It acts just like your customer support team does when they use a live chat plugin.

However, while live chat is a real-time conversation between a customer and your support staff, chatbots are automated.

This means that they can only provide answers that you have programmed them for.

For example, a customer service chatbot can answer questions about products or services, troubleshoot problems, and make recommendations.

Similarly, a healthcare chatbot might answer questions about health conditions, provide reminders for appointments, and connect patients with doctors.

Why Should You Use a Chatbot in WordPress?

Adding a chatbot to your WordPress website will allow you to provide 24/7 customer support to your visitors, even when your support team isn’t available.

This will reduce the number of support tickets on your website and improve user experience.

Chatbots can also be used to automate other customer support tasks like answering frequently asked questions, providing product support, and fixing smaller issues.

This will save a lot of time and let your team focus on more complex issues.

If you have an online store, then you can also use a chatbot to find out about a customer’s interests and ask them about their needs. The chatbot can then answer the customer’s queries and close the deal.

Having said that, let’s see how to easily add a chatbot in WordPress, step by step. We will cover two different methods, and you can use the quick links below to jump to the one you want to use:

Add a Chatbot in WordPress Using HubSpot (Free & Easy)

If you are looking for a free and easy way to build a chatbot, then you can use this method.

HubSpot is an amazing customer relationship management (CRM) system that comes with a suite of tools for sales, customer service, marketing, and content management.

It even lets you create automated conversations with your website visitors with its free chatbot builder.

First, you will need to install and activate the HubSpot plugin on your website. For detailed instructions, you may want to see our beginner’s guide on how to install a WordPress plugin.

Upon activation, you need to visit the HubSpot menu tab from the WordPress admin sidebar and enter your email address to create a HubSpot account.

If you already have one, then just click the ‘Sign In’ link at the bottom.

Create or sign in to your HubSpot account

Once you’ve provided your details and set a password for your new account, HubSpot will ask you about the industry that you work in.

Simply select an industry of your choice from the dropdown menu and click the ‘Next’ button.

Add your industry and click the 'Next' button

After that, HubSpot will create a new account for you and then ask you to connect it with your WordPress site.

From here, simply click the ‘Connect Website’ button.

Connect website to HubSpot

Now, it’s time for you to start creating your chatbot.

To do this, visit the HubSpot » Live Chat page from the WordPress dashboard and click the ‘Create chatflow’ button.

Click the Create Chat flow button

This will take you to the next page, where you can select any of the premade chatbot templates.

By default, HubSpot allows you to create a concierge bot, qualify leads bot, meetings bot, ticket bot, offline bot, or even a chatbot from scratch.

For this tutorial, we will be creating a ‘Tickets bot’.

Just select the chatflow you want to use and then click the ‘Continue in HubSpot’ button to move forward.

Choose a bot template

You will then be directed to your HubSpot account, where you will be creating the rest of your chatbot.

From here, click the ‘Next’ button to move ahead.

Click Next on the HubSpot website

In the next step, you need to select the language for your chatbot from the dropdown menu.

You can leave the other settings as they are and click the ‘Create’ button.

Choose chatbot language

Your template will now open in the chatbot builder, where you can edit the chatflow.

Simply click on the ‘Options’ tab in the bot response and select the ‘Edit’ link.

This will open the action settings in the left column, where you can change the action name and text.

In HubSpot, an action is a step in the chatbot conversation that performs a specific task, like asking questions or sending responses. The first action for your chatbot will be the first question that is sent to the website visitor.

configure chatbot action settings

After that, scroll down to the ‘Your visitors’ responses’ section and type all the quick replies that a visitor may potentially give to this question.

For example, a visitor may ask you how to purchase your product, or they might want to report an error that they are facing on your website.

Add customer quick replies

After that, scroll back to the top and switch to the ‘If/then branches’ tab.

From here, you have to select the action the chatbot will take if the customer replies with one of the quick responses that you just added.

For example, if you want the chatbot to open support tickets every time a user is unable to receive a confirmation email with credentials, then select the ‘Create Ticket’ option from the dropdown menu.

After that, just click the ‘Save’ button to store the action settings.

Choose an action for customer response

After that, you can leave the rest of the chatflow settings as they are or keep editing the different actions for your chatbot.

Chatbot will now create a support ticket for all the quick responses that you’ve added to the action prompt.

Next, switch to the ‘Target’ tab from the top. Here, you have to choose where the chatbot widget will appear on your website.

You can leave these settings as they are if you want the chatbot to appear on every page of your website.

However, if you want to hide the chatbot on specific pages, then you will have to click the ‘Add exclusion rule’ link. This will open another rule where you can simply add the URL of the page where you want to hide the chatbot in the field on the right.

Configure target settings

Once you are done, scroll down to the ‘Visitor information and behavior’ section. Here, you can choose the visitors that you want the chatbot to be shown to.

For example, if you only want visitors who are part of your contact list to be able to see the chatbot, then you can choose the ‘Visitor’ option from the left dropdown menu and the ‘Is a contact’ option in the right field.

After that, click the ‘Save’ button and switch to the ‘Display’ tab.

Add exclusion rule and behavior rule

From here, you can upload an avatar image for your chatbot and change its name.

Next, expand the ‘Chat display behavior’ section and choose the chatbot’s default state when the triggers are met.

For example, if you want the bot’s welcome message to appear immediately once someone visits your website, then you can choose the ‘Pop open the welcome message as a prompt’ option.

If you pick ‘Only show the chat launcher’, then visitors will have to click on your chatbot to see its prompts.

However, if you want the chatbot to appear only when a trigger is met, then you can select the third option.

Configure chat display behavior

After that, scroll down and choose the trigger for the chatbot appearance.

For instance, if you want the chatbot to be displayed once the visitor is leaving your site, then select the ‘On exit intent’ option.

However, you can also choose the percentage of pages scrolled or minutes spent on your website as triggers.

Next, you can also switch to the ‘Mobile’ tab to configure chat display settings for mobile phones.

Once you have done that, simply click the ‘Save’ button to store your changes.

Choose a trigger for chatbot

Now, switch to the ‘Options’ tab from the top to configure general settings like delay message text, session timeout, generic error message, bot language, availability, and more.

After that, click the ‘Save’ button to store your settings. Finally, toggle the switch at the top to activate your chatbot on your website.

Save HubSpot chatbot

Now, you can visit your WordPress site to see your chatbot in action.

This is what it looked like on our demo website.

HubSpot chatbot preview

Add a Chatbot in WordPress Using ChatBot (Best for Customization & Multilingual Websites)

If you are looking for more chatbot customization options or you have a multilingual website, then this method is for you.

You can easily add a chatbot to your WordPress site using ChatBot. It is the best AI chatbot software that allows you to make chatbots using a drag-and-drop builder.

First, you will need to install and activate the free ChatBot plugin. For detailed instructions, please see our step-by-step guide on how to install a WordPress plugin.

Upon activation, visit the ChatBot menu tab from the WordPress admin sidebar and click the ‘Connect Account’ button.

Click Connect to account button

This will open the ChatBot website in a new window, where you have to enter your login credentials and click the ‘Login’ button.

However, if you don’t have an account on ChatBot yet, then just click the ‘Sign up free’ link at the top.

Login to your Chatbot account

This will take you to a new page where you will need to provide your email address and enter an account name and password.

Once you are done, just click the ‘Create account’ button.

Create Chatbot account

Upon account creation, you will be redirected to your WordPress dashboard. You have now successfully connected your WordPress site with ChatBot.com.

Now, to start creating a chatbot, just click the ‘Go to dashboard’ button.

Click the Go to dashboard button

You will then be directed to your ChatBot account dashboard.

From here, click the ‘Create bot’ button at the top to start the process.

Click Create bot button

This will take you to the ‘Create new story’ page, where you need to choose the type of chatbot that you want to make.

By default, ChatBot allows you to create a customer service bot, job application bot, lead generation bot, FAQ bot, sales bot, and more.

However, you can also pick the ‘Build from Scratch’ option to make a bot yourself. For this tutorial, we will be creating a customer service bot.

Choose the customer service bot template

This will open the premade customer service bot template on your screen.

From here, you can easily create a conversation flow for your chatbot by clicking on the ‘Bot Response’ tabs in the chatflow.

This will open a prompt on the screen, where you can add chat responses and quick replies like text, images, and buttons by dragging and dropping the blocks into the prompt.

Once you have done that, just add the bot response and click the ‘Save and Close’ button at the top.

Add a bot response

If you want, you can also add custom filters with the chatbot response by clicking on the ‘Add Filter’ button in the prompt.

This will open a dropdown menu where you can pick a filter that will be added to your chatbot’s response, including:

  • Message: Personalize the conversation by tailoring the responses to the user’s message.
  • Score: Prevent irrelevant conversations by filtering out messages that have a low score.
  • Failures: Improve chatbot accuracy by filtering out messages that are likely to result in failure. This can prevent the chatbot from giving incorrect or misleading information.
  • Email: Rule out invalid email addresses or address users by their emails.
  • Name: Create a personalized experience for the user or block messages that contain certain names.
  • Username: Filter out messages that contain certain usernames.
  • Integration: Create specific messages for users who use a particular tool.
  • Language: Write messages in specific languages for multilingual websites.
  • Timezone: Filter messages according to the relevant time zone.

Additionally, you can create specific messages for users in different regions and countries. This can be helpful if you have a large international audience.

Add filter to response

After that, you can also select conditional logic for the now-filtered response. The response that you are creating will only be used by the chatbot if the customer that it is interacting with fits the filter.

For example, if you have a multilingual website and want to create a chatbot for different languages, then you can use the ‘Language’ filter.

Once you do that, select the ‘= equals’ option as the condition and then type in the language name.

After that, you can add the response in the language that you chose. In our example, when a user types a query in the chatbot in Italian, the chatbot will show them the Italian response that we created with this filter.

Add filter value

When you have finished adding your filter, just click on ‘Apply filter’.

After that, you can also use the ‘+’ button to add different blocks to your chat flow. This will open a prompt where you can select any block of your choice, including:

  • User Input: Add user messages that will trigger the bot’s response.
  • FAQ: Add frequently asked questions and their answers in this block.
  • Attachment Input: Let users attach files in an ongoing conversation with the chatbot.
  • Bot Response: Add a chatbot’s response to a question.
  • Backtracking: Prevent users from viewing previously matched interactions with the bot.
  • Fallback: Display a general message or trigger an action anytime your chatbot can’t match the user query with any chatbot response.
  • Flow: Visually organize complex chatbot response scenarios.
  • Add to segment: Segment all the users into different groups based on user data.
  • Delete from segment: Delete users from a specific segment.
  • Set attribute: Save information about users.
  • Mark Goal: Mark a conversation as having reached its goal.

You also have the option to send a transcript of a conversation to an email address or tag different chatbot conversations with keywords and phrases.

Add FAQs block to the chatflow

For example, if you choose the FAQ block, it will open on your screen, where you can now add common customer support questions and their answers.

Your chatbot will then use these responses to answer customer queries on your website.

Add FAQs

Next, click on the ‘Main Menu’ bot response tab to open the block prompt. Here, you can add buttons for all the services that your chatbot can offer using the Button block.

After that, click on each Button block to open its settings and configure where you want the button to direct the users.

For example, you can allow users to be directed to the FAQs chatbot response that you created by selecting the button type as ‘Go to block’.

Next, select the ‘FAQ’ block from the ‘Go to’ dropdown menu and click the ‘Save Settings’ button.

Configure main menu bot response

Other than FAQs, you can also create buttons for directing users to your newsletter signup, contact us page, discount offers, and more.

Once you are done, don’t forget to click the ‘Publish’ button at the top to store your settings.

Publish the bot

A prompt will now open on your screen, asking you to provide a name for your chatbot.

After entering the details, simply click the ‘Confirm’ button to publish your chatbot.

Save chatbot

Next, visit your WordPress dashboard and head over to the ChatBot tab, where you will now notice that the ‘Choose your bot’ section will be visible on the screen.

Note: Keep in mind that it might take 3-4 hours between creating your chatbot and it being visible in your WordPress dashboard.

Now, simply choose the bot that you just created from the dropdown menu.

After that, toggle the ‘Hide chat on mobile’ switch to ‘On’ if you don’t want people visiting your website from their phones to be able to see the chatbot.

Add chatbot to your site

You can also toggle the ‘Hide chat for Guest visitors’ to ‘On’ if you want the chatbot to be exclusive for your members only.

Finally, click the ‘Add to Site’ button. Now, you can visit your website to view the chatbot in action.

Chatbot preview

Bonus: Add Live Chat to Your WordPress Site

Live chat is a communication tool that allows visitors to chat with a member of your customer support team through a chat window on your website.

It is a super popular way to connect with customers and has a satisfaction level of 73%, which is much higher than email, phone, and SMS support.

Adding live chat to your WooCommerce store will allow customers to get help quickly and easily without having to wait on hold or send an email. 

This reduces the bounce rate, increases sales, and even gives you a chance to collect feedback from users.

You can easily add this feature to your website using LiveChat, which is the best live chat support software for WordPress.

Live Chat Inc Website

It comes with pre-made live chat templates, real-time chat, multiple support channels, canned responses, chat transcripts, chat analytics, and so much more.

Plus, it integrates with tools like WooCommerce, HubSpot, ChatBot, Constant Contact, and Mailchimp.

For detailed instructions, you can see our step-by-step tutorial on how to add free live chat in WordPress.

We hope this article helped you learn how to easily add a chatbot in WordPress. You may also want to see our guide on how to optimize the customer journey in WooCommerce and our top picks of the best video chat software for small businesses.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.



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Customizable Footer Credits Are Here  – WordPress.com News

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Customizable Footer Credits Are Here  – WordPress.com News

Whether it’s “Made with love and WordPress” or “Bob Ross rocks,” you can now customize footer credits on your website.

From the earliest days of WordPress.com, the bottom of every site on our platform has featured a default phrase in the footer credit area. Today, we’re handing the reigns over to you: every website using a block theme, on every plan, can customize the footer credit to say anything at all. 

That footer space offers a small and potent opportunity to showcase your creativity and unique tastes. Whether you’re buttoned up or just plain silly or somewhere between, visitors will get a little hint as to the personality behind the brand. 

Examples: 

  • Made with love and WordPress
  • Brought to you by the best minds on the planet
  • Handmade with care since 2003  
  • Bob Ross rocks  

Okay, that last one was my six-year-old daughter’s idea. But you get the picture: you have total freedom to display anything you want in the footer credit—or nothing at all. Of course we’d be honored if you still include WordPress.com in your footer, but no harm, no foul if not. 

Not using a block theme? Make the switch 

This new customization is only available on sites using block themes. These are themes that use blocks for every part of the site, whereas “classic” themes are still utilizing CSS and other coded elements. 

You can find out which type of theme your site is using by hovering over “Appearance” in the left-side menu of your dashboard. If you see “Editor,” you’re using a block theme. If you don’t, you’re using a classic theme. 

We’re big advocates of using block themes, as these unlock the most powerful WordPress features available today. If you need help converting your theme, check out this handy guide

How to customize your site’s footer credit 

In about 30 seconds flat, you can have a custom footer credit: 

  1. Access your Site Editor from the “Edit Site” button in the top menu bar when on your website’s homepage. You can also find it from “Appearance” on the left-side menu of your main dashboard. (Click here if you need help finding it.
  2. Scroll down to the footer credit (i.e. “Designed with WordPress”) 
  3. Edit the text as you would in any other block on your site. 
  4. Save your changes and you’re all set. 

Keep in mind that you can edit and add nearly any block in the footer area—text, social links, images, buttons, etc. 

Just like that, you have more options at your fingertips. That’s what we’re always striving for at WordPress.com. If you’re not on a block theme yet, we strongly encourage you to make that switch. Choose one today: 

Let us know in the comments what you think of this new feature and always feel free to drop in ideas for other things you’d like to see. 


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How to Limit Purchase Quantity in WordPress (Step by Step)

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How to Limit Purchase Quantity in WordPress (Step by Step)

Imagine that you are running a WooCommerce store, and suddenly, one of your products goes viral. Orders start flooding in, and you are super happy! But then you realize some customers are buying up your entire stock in one go.

This might sound great at first, but there’s a problem. This leaves other customers empty-handed, creates stock shortages, and can even lead to unfair market practices like reselling and price-gouging.

In this article, we will show you how to limit purchase quantity in WordPress to help balance inventory levels.

limit-the-quantity-of-products-purchased-in-WordPress-OG

Why Limit Purchase Quantity in WordPress?

Stock management can make or break your store’s reputation. Limiting purchase quantities makes sure that all customers will receive their orders and you never sell a product that isn’t in stock.

You ensure a more even distribution of your products by setting a cap on how many units a customer can purchase at once. This way, more customers get a chance to buy what they want, you avoid going out of stock, and you maintain a fair shopping environment.

It’s all about balancing the scales to keep your store running smoothly and your customers happy.

Without this limit, you risk a few big buyers dominating your sales, which can lead to frustrated customers who miss out and might not return. It also helps you manage your inventory better and prevents anyone from not getting the products they want.

That said, let’s take a look at how to limit purchase quantity in WordPress. We’ll cover three ways to do it, and you can use the quick links below to jump to the method you want to use:

Method 1: Limiting Purchase Quantity in WordPress With WooCommerce

Chances are, if you are researching how to limit purchase quantity in WordPress, then you have an online store.

Most store owners who sell physical products need to restrict the quantity to avoid out-of-stock purchases, which would simply lead to refunds.

For WooCommerce store owners, you’re going to need to buy and download the Min/Max Quantities extension.

If you need help with this, then please see our ultimate WooCommerce tutorial.

Then, go to Products » All Products. From here, you need to click ‘Edit’ under the product to which you want to add restrictions.

edit productedit product

From here, scroll down to the Product Data section. In the General tab, you’ll see the option to enter the minimum and maximum quantities.

The ‘Group of’ field means that you can enter the quantity that the product must be purchased in multiples.

minimum maximum quantity woocommerceminimum maximum quantity woocommerce

From here, all you have to do is save the product, and the purchase limit will be in effect!

Method 2: Limiting Purchase Quantity in WordPress With WP Simple Pay

If you don’t have a complete eCommerce store, then WP Simple Pay is the best solution for selling products in WordPress.

WP Simple Pay is the best Stripe payments plugin that allows you to accept one-time and recurring payments without setting up a shopping cart.

For example, here’s a few use cases where WP Simple Pay could be helpful for limiting purchase quantity:

  • Event tickets: You can allow more people to attend by limiting ticket purchases from each individual.
  • Service bookings: You can use WP Simple Pay for appointment bookings like consultations or personal training sessions. Limiting the number of bookings per customer ensures fair access to your time and services.
  • Membership fees: When selling memberships, you can limit the number of purchases to prevent abuse or fraudulent signups for your membership site.

You will first need to install and activate the WP Simple Pay plugin. For more details, please see our guide on how to install a WordPress plugin.

Once activated, you’ll be taken to the setup wizard. This wizard guides you through the process of integrating Stripe, making it easy to connect your Stripe account with your site.

Click on ‘Let’s Get Started’ to begin.

The WP Simple Pay WordPress payment pluginThe WP Simple Pay WordPress payment plugin

Continue with the setup wizard to link your WordPress site to Stripe.

You then need to click ‘Connect with Stripe.’

connect-stripe-to-wpsimplepayconnect-stripe-to-wpsimplepay

Next, you’ll need to create a new Stripe account or connect an existing one to your site.

All you will have to do is type in your email and password for your Stripe account.

From here, you can select your account and hit ‘Connect.’

Connect Stripe to WP Simple PayConnect Stripe to WP Simple Pay

Once you’ve successfully connected Stripe to your site, it’s time to create an order form and set purchase quantity limits for your products.

You’ll go to WP Simple Pay » Add New. From there, you’ll see a variety of pre-built templates to choose from.

While this works for any form template, we will use the payment form template for this tutorial.

Hover over ‘Payment Form’ and click ‘Use Template.’

create payment formcreate payment form

After choosing your preferred form template, you will be directed to the General settings page, where you can tailor your payment form to your needs.

This is where you can adjust the title, description, and form type to meet your specific needs.

If you prefer to host the payment form on your own site, select ‘On-site payment form’ under Type. Alternatively, if you want to host the form on Stripe’s checkout page, then choose ‘Off-site Stripe checkout.’

Event tickets payment formEvent tickets payment form

Next, click on the ‘Payment’ tab, where you can configure Price Options. Here, you can offer multiple price options within a single form.

By default, you’ll see one price option set at $10.

For this tutorial, we’re adding two price options, which we will label as “Premium Access” and “Standard Access.”

standard access and premium accessstandard access and premium access

In this case, Premium Access is our top-tier product with very limited availability and a price of $100, while Standard Access is our most affordable option at $10.

Next, let’s set limits on the purchase quantities for the price options we have added.

To do this, click on ‘Purchase Restrictions’ on the left. Under ‘Inventory,’ you’ll be able to create the purchase limit.

WP Simple Pay offers two ways to restrict purchases. You can either set a default limit for all price options on your Stripe payment form or configure separate limits for each price option.

In this example, we’ve set a restriction of 10 for all ticket purchases.

restrict purchase limitrestrict purchase limit

You can also configure a specific limit for each price. Just select ‘Each price option has its own limit’ and set the purchase limit for each option.

So here, we’ve limited the Premium Access to 5 and the Standard Access to 10.

restrict purchase quantityrestrict purchase quantity

Once a product’s purchase limit has been reached, customers won’t be able to buy it.

Now, if your payment form is ready to go, you can hit the ‘Publish’ button on the right side of the screen.

publish payment formpublish payment form

All that is left to do is add your new payment form to your website. To embed the form, navigate to the post or page where you want to publish it.

Click on the + icon and then add the WP Simple Pay block.

WP simple pay blockWP simple pay block

Next, just select the payment form you’ve created. The form should appear in the block editor.

Finally, just click ‘Publish.’

publish event tickets formpublish event tickets form

Finally, you’ll want to preview the form to see how it looks on the front end.

You can even make a test payment to make sure the restriction works as intended.

preview event ticket formpreview event ticket form

Method 3: Limiting Purchase Quantity in WordPress With Easy Digital Downloads

Generally, digital products don’t require stock control. However, for situations like selling virtual tickets or other “digital” items with limited availability, the ability to limit the total number of purchases can be very useful.

Adding a limit can also add FOMO and create real scarcity without having to use a countdown timer.

If you sell digital products such as courses, ebooks, or templates, then you’ll want to use Easy Digital Downloads. The core Easy Digital Downloads plugin doesn’t include stock tracking by default, but you can easily add this functionality with a simple extension.

Note: You can purchase the Purchase Limit extension separately, or if you have the Professional Pass subscription plan, it’s free to download.

First, you’ll need the Purchase Limit extension.

After purchasing and installing it, navigate to the edit screen of the product you want to set a purchase limit on.

You can do this by going to the Downloads » Downloads page and then clicking ‘Edit’ on the digital product you’d like to make changes to.

edit digital downloadedit digital download

If you haven’t created a digital product yet, then just follow our beginner’s guide on how to sell digital downloads on WordPress.

Next, scroll down under Download Details. A new option titled ‘Purchase Limit’ should appear.

You can set the number to the quantity that can be purchased. If you leave the number at 0, customers can purchase an unlimited quantity. But if you set it at -1, the product will be marked as sold out.

purchase limit eddpurchase limit edd

You can also set the purchase limits if you have multiple pricing options. Simply click ‘Show advanced settings’ and then the ‘Purchase Limit Settings’ will appear.

Then, add the purchase limit you’d like for each pricing option.

variable pricing purchase limit eddvariable pricing purchase limit edd

Then, simply update your digital product page.

There you have it! You now have three methods for restricting the purchase quantity, and you can use the preferred solution based on your needs.

We hope this article helped you learn how to limit purchase quantity in WordPress. You may also want to see our expert pick of the best WooCommerce plugins for your store or our tutorial on how to increase WooCommerce sales.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.



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Best Web Hosting for E-Commerce in 2024

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Web hosting domains for web pages

What is the best web hosting for e-commerce right now?

The best web hosting for e-commerce right now is Hostinger. Hostinger offers both a website builder and WooCommerce hosting plans at affordable prices — starting at less than $5 a month.

Hostinger’s e-commerce plans include a free domain for one year, secure socket layer certification, firewall protection and email hosting for up to 100 email addresses. You’ll also get a good amount of storage — 500 products for the store builder and at least 200GB for the WooCommerce plans — and access to 24/7 customer service.

Hostinger logo

Sarah Tew/CNET

Hostinger is a rapidly growing web hosting company that offers two types of e-commerce hosting: an AI-powered e-commerce website builder and managed WooCommerce hosting. WooCommerce support is also included in Hostinger’s managed WordPress plans.

Both types of e-commerce hosting from Hostinger include a free domain for one year, SSL certification, firewall protection and email hosting for up to 100 email addresses.

Plans

Hostinger’s e-commerce website builder offers both an AI-powered site generation process — building a site for you based on simple information you enter about your business — and a self-created website option that is based on 150 templates.

The e-commerce site builder also features SEO tools, marketing integrations, inventory management tools for up to 500 products, appointment scheduling and 20-plus different payment methods.

For managed WooCommerce, Hostinger offers four plans with one-click WooCommerce setup, LiteSpeed caching, auto-updates and automated daily backups. More advanced plans include benefits like built-in WooCommerce integrations and AI content generation tools.

Pricing

Hostinger’s e-commerce store builder plan starts at $4 a month (plus three months free) and renews for $9 a month if you choose a four-year plan. The $4-a-month introductory rate applies to all plans of one year or more, but renewal costs vary based on contract length.

Hostinger’s managed WooCommerce hosting starts at $4 a month, with renewal pricing as low as $9 a month for the most affordable plan. The $4-a-month introductory rate applies to all plans of one year or more, but renewal costs vary based on contract length.

Ionos’s main e-commerce offerings are an online store builder and WooCommerce hosting. Both include a free domain for at least one year, an SSL certification, firewall protection and access to 24/7 customer service via live chat or phone. 

Plans

Ionos’s online store builder includes manual and AI-driven site-building tools, including a customizable checkout with options to add upsells to encourage people to upgrade their products and cross-sells to encourage people to buy related products. A variety of payment processors, shipping rate calculation tools and promo/coupon creators are also included.

All online store builder plans from Ionos include free email hosting for at least one email address and the ability to list at least 500 physical products in your store.

Ionos’s WooCommerce plan includes preinstalled WordPress and WooCommerce, plus an AI-powered setup wizard that builds a site for you based on basic information about your store. 

Ionos’s WooCommerce plan also includes a caching plugin, Jetpack backup, automated WordPress updates, unlimited product creation and email hosting for 10 accounts.

Ionos also offers managed hosting plans for Magento and PrestaShop, two moderately popular e-commerce platforms.

Pricing

Pricing for Ionos’s e-commerce site builder is complicated. The Plus plan starts at $1 a month for six months but rises to $30 a month after those months, and you must sign up for a year to get the discount — so you’ll pay $30 a month for the second half of your term. The Starter plan, on the other hand, starts at $6 a month for six months but only rises to $24 a month afterward.

As for WooCommerce hosting, there’s only one plan, and it costs $10 a month for the first year and $20 a month after.

Magento plans use cloud hosting and have hourly billing rates with monthly maximums, the lowest being $7 a month.

You can also save money by purchasing one of Ionos’s highly affordable shared hosting plans, with the lowest tier starting at $4 a month and rising to $6 a month on renewal. If you choose this option, you’ll have to configure and maintain your e-commerce store on your own. 

PrestaShop plans are similar to regular shared hosting plans, with the most affordable one starting at $4 a month and rising to $6 a month.

SiteGround is known for its excellent WordPress hosting and award-winning customer service. SiteGround offers a variety of WordPress plans, including three WooCommerce plans.

Plans

All of SiteGround’s WooCommerce plans include unmetered bandwidth, a free domain for the first year, permanent SSL certification, WordPress auto-updates and daily backups.

SiteGround also offers top-notch security features, including a constantly updated firewall, AI anti-bot tools and a custom security plugin. Combined with a content delivery network and highly optimized servers, these features ensure excellent site and server performance.

Pricing

SiteGround’s least expensive WooCommerce plan starts at $3 a month and rises to $18 a month on renewal. The most expensive WooCommerce plan starts at $8 a month and rises to $45 a month on renewal. You must sign up for one year to get the full introductory discount, and there is no option to keep the discount by signing up for a two or three-year term.

Buying regular shared hosting from SiteGround won’t save you money, either — the prices for both regular shared hosting and regular WordPress hosting are the same as SiteGround’s WooCommerce hosting prices. 

A2 Hosting is an independent web host with a 4.6/5 star rating on TrustPilot with over 2,500 reviews. A2 Hosting also performed well in our hands-on review, with excellent ease of use, a good variety of plans and great server performance — even on a basic plan without added caching tools. Customer support via phone and email was slow, suggesting that it may take a significant amount of time to address complex issues.

Plans

A2 Hosting offers several WordPress hosting plans and one WooCommerce plan. A2 Hosting WordPress plans include optimized WordPress installation with automatic setup for essential pages and plugins, plus server performance tools like LiteSpeed caching. These plans also include daily backups, SSL certification and an advanced firewall with distributed denial of service and brute force protection.

Pricing

The lowest-tier WordPress hosting plan from A2 Hosting starts at $10 a month and rises to $26 a month after renewal. The one plan with preinstalled WooCommerce starts at $40 a month, with a renewal cost of $62 a month. Discounts are only available with a three-year plan.

You can save money with a regular shared hosting plan — starting at $2 a month and rising to $13 a month for the lowest tier. These plans still include excellent security and WordPress features, but some of them don’t include daily backups or performance tools like LiteSpeed.

Nexcess offers top-tier WooCommerce hosting and fully managed Magento hosting. All of Nexcess’s plans feature SSL certification, firewall protection, automated daily backups and an above-average 99.99% uptime guarantee.

Plans

Nexcess’s managed WooCommerce hosting plans come bundled with plugins like Yoast SEO, Astra Pro and Beaver Builder Lite bundled directly into its hosting packages for improved performance.

Nexcess’s managed WooCommerce hosting plans also include automated updates for WordPress and all plugins, plus a plugin performance monitor to track the impact plugins and themes have on site performance. Object caching and image compression are also included to further improve performance.

Nexcess’s fully managed Magento hosting plans include robust developer tools and caching for accelerated site speed.

Pricing

Managed WooCommerce hosting through Nexcess starts at $8.40 a month, with the most expensive plan costing $438 a month. There is no introductory pricing.

Fully managed Magento hosting through Nexcess starts at $37.52 a month for the first three months and rises to $67 a month after those three months. The most expensive plan starts at $539.01 a month for the first three months and rises to $1,017 a month in following months.

Factors to consider when choosing a web host for e-commerce

Website builder vs. content management system

A website builder is a visual design tool for creating sites without using code, installing extensions or managing software updates. Most website builders are front-end editors, so you can see what your site edits will look like to the public in real time. Website builders also tend to be proprietary, making it difficult to switch hosts later on.

A content management system or CMS is a tool for creating, managing and organizing content like blog posts and landing pages without needing code. These tools are typically open-source, so you can use them with most hosting companies and plans. They also tend to have more customization options than website builders, but you may need to install extensions to access these options. WordPress is the most popular CMS, powering 43.4% of all websites.

If you want the simplest site building process possible, choose a website builder plan. If you want maximum flexibility and you’re capable of dealing with more complex software, choose a third-party hosting plan with a CMS like WordPress.

Shop management system

The shop management system is the tool you’ll use to create your online store, product pages and checkout experience. If you’re using a website builder, this will be built into the software. If you’re using WordPress, you’ll probably end up using the popular WooCommerce plugin.

Other shop management platforms include Magento — recently rebranded as Adobe Commerce — and PrestaShop. These are essentially content management systems built specifically for e-commerce. Some hosts, including Ionos and Nexcess, offer specialized hosting plans for these tools.

Hosting types

Most website builder hosting plans from traditional web hosts use shared hosting, which involves splitting a server’s resources between many sites. This lets hosts keep shared hosting prices low. Data storage, which includes how much space and bandwidth you have for things like images and blog posts and how much monthly traffic your site can accommodate, is limited on these plans.

If you choose a CMS, you’ll be able to pick between a few types of web hosting. Shared hosting is the most affordable, though basic shared hosting plans will require you to set up your e-commerce software yourself. Many web hosts also offer specialized shared hosting plans that are optimized for WordPress and/or the popular e-commerce plugin WooCommerce. These specialized plans are often more expensive than regular shared hosting.

As your site grows, you might want to switch to virtual private server hosting for dedicated bandwidth and storage. This lets your site accommodate more monthly visitors — often several hundred thousand — and store thousands of large files like images and videos. You’ll also get some server customization options, like the ability to choose your operating system.

Large e-commerce sites can also choose dedicated hosting. Dedicated hosting gives you an entire physical server, often including enough bandwidth to handle millions of monthly visits and enough storage to upload hundreds of thousands of large files. Dedicated hosting also offers more server customization options.

Both VPS and dedicated hosting have managed and unmanaged hosting options. Managed hosting tends to be more expensive, but includes server software maintenance. Unmanaged plans are typically less expensive, but require you to maintain server software yourself (or hire someone to do it).

E-commerce tools

A website builder for e-commerce should include:

  • Store design tools, including product page and checkout customization
  • Payment processing capabilities
  • Search engine optimization — SEO — tools
  • Coupon creation

An e-commerce plan from a traditional web host should include:

  • A preinstalled CMS (typically WordPress)
  • Preinstalled plugins or extensions for online store creation, such as WooCommerce

Security

At minimum, your e-commerce site should have the following security measures in place:

  • SSL certification: This protocol encrypts data sent to and from your website, such as customers’ payment information.
  • Firewall: This software attempts to filter out malware attempting to infect your site.
  • DDoS protection: DDoS attacks flood a site with fake, malicious traffic to overwhelm the server. High-quality web servers are equipped with software to protect them from these attacks.

Some hosts may also provide things like two-factor authentication, malware scanning/repair and automated backups to further protect your site.

Performance

The best web hosting services for e-commerce provide at least 99.9% uptime, meaning your site won’t go down for more than 45 minutes a month due to server issues. This is important because every minute your site is down is a minute you could be losing traffic — and if you’re running an e-commerce store, losing traffic equals losing money.

Many web hosts also offer tools to improve site speed and other aspects of performance, such as caching tools that store your data in users’ browsers so they can access your site faster on repeat visits.

Customer service

Customer service should be available 24/7 via live chat, email and phone. You also want customer support to be fast to respond and knowledgeable enough to assist you with any problems you encounter.

Reading third-party reviews is important, as web hosting companies will always play up the quality of their customer support. Looking at reviews from real people helps you understand whether or not the host you’re considering follows through on the promises made on its website.

Pricing

Consider what hosting fits within your budget, as the company and plan you choose will majorly impact your operating budget. Web hosting — especially e-commerce hosting — pricing can be confusing.

Here are four things to look out for:

  • Annual/long-term payments: Most web hosting companies display monthly prices, but you can often only access the lowest price by paying for one to three years at once.
  • Renewal pricing: Many web hosts’ listed prices are introductory rates, meaning you’ll be charged more per month when your service renews.
  • Transaction fees: Some e-commerce-focused web hosting services charge transaction fees on some or all of their plans.
  • Additional fees: Many web hosts provide a domain for the first year but require you to pay for your domain separately in subsequent years.

How CNET tests web hosting

We extensively research every web host we include on lists like this one. We start by reading their websites to evaluate the quality of their plans and pricing. We also read reviews from third-party sites like Trustpilot and check the Better Business Bureau for complaints about the service.

We’re currently conducting full reviews of popular web hosting companies to provide our hands-on, expert assessments. These reviews use our framework for testing web hosting services, including:

  • Uptime monitoring for one week
  • Speed tests over the course of five days
  • Calls and emails to customer support to determine things like waiting time, professionalism and expertise of the customer support teams

Notes from these reviews are included in the listings for the relevant hosts. This page will be updated regularly with new notes as we publish more reviews. 

Other web hosting we’ve tested

HostGator

HostGator Web Hosting logo HostGator Web Hosting logo

Sarah Tew/CNET

HostGator is a popular web host that powers over 707,000 websites. HostGator’s two WordPress-based e-commerce plans include several preinstalled plugins for e-commerce and marketing, automated WordPress updates and automated daily backups.

HostGator delivers decent security features with all plans, including SSL certification and an advanced firewall with DDoS protection.

In my testing, I found HostGator’s site setup and management tools easy to work with. Benchmarking showed that HostGator’s servers offer decent performance. Customer support was inconsistent across channels, so you might want to avoid HostGator if your site is complex and/or you expect to need a lot of support.

Pricing: Online Store plan starts at $10 a month and rises to $25 a month on renewal; Online Store + Marketplace starts at $13 a month and rises to $40 a month on renewal. You can save money by purchasing a shared hosting plan ($3.75 a month to start, $10 a month on renewal). All of these prices are based on the purchase of a three-year term. 

Read our HostGator review.

GoDaddy

GoDaddy logo GoDaddy logo

Sarah Tew/CNET

GoDaddy is the biggest player in the web hosting space, powering a full 15.6% of all websites. You can get many types of web hosting from GoDaddy, including shared and WordPress hosting. The company also offers Managed WooCommerce Stores that include hosting, automated WordPress/WooCommerce updates and shipping discounts of up to 84%.

GoDaddy’s Managed WooCommerce Stores also come with SSL certification, an advanced firewall with DDoS protection and malware scanning. This is notable, as many of GoDaddy’s hosting plans don’t include these features.

During my hands-on assessment, I found GoDaddy frustrating to get started with, but this was balanced out by excellent server performance and customer service. There are a lot of open complaints on GoDaddy’s BBB page, so you might want to avoid GoDaddy if your site is complex or you expect to need high-level support.

Pricing: The most affordable WooCommerce Store plan starts at $25 a month, and rises to $30 a month on renewal. The most expensive WooCommerce Store plan starts at $130 a month and retains this price on renewal. All WooCommerce Store plans from GoDaddy come with 2.9% plus 30 cents card transaction fees in the US and 2.7% plus $0 card transaction fees in Canada.

You can save a lot of money by choosing a regular shared hosting plan — starting at $6 a month for the most affordable option, with a renewal price of $10 a month — but you’ll be sacrificing a lot, including basic security features like a firewall.

Read our GoDaddy review.

Which hosting service is best for an e-commerce website?

Hostinger is the best hosting service for an e-commerce website, with both website builder and WooCommerce plans available for affordable prices. Hostinger offers AI site and content creation tools, email hosting and 24/7 customer service.


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What is the No. 1 e-commerce platform?

Is GoDaddy good for e-commerce hosting?

GoDaddy is a reasonably good choice for e-commerce hosting, offering managed WooCommerce plans with heavy shipping discounts available for some regions and shipping methods. Starting prices for GoDaddy’s WooCommerce plans are high, and non-WooCommerce plans lack key security features.


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