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This Week in Apps: Apple and Google’s best apps of the year, Amazon Appstore fails …

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Welcome back to This Week in Apps, the weekly TechCrunch series that recaps the latest in mobile OS news, mobile applications and the overall app economy.

The app industry continues to grow, with a record 218 billion downloads and $143 billion in global consumer spend in 2020. Consumers last year also spent 3.5 trillion minutes using apps on Android devices alone. And in the U.S., app usage surged ahead of the time spent watching live TV. Currently, the average American watches 3.7 hours of live TV per day, but now spends four hours per day on their mobile devices.

Apps aren’t just a way to pass idle hours — they’re also a big business. In 2019, mobile-first companies had a combined $544 billion valuation, 6.5x higher than those without a mobile focus. In 2020, investors poured $73 billion in capital into mobile companies — a figure that’s up 27% year-over-year.

This Week in Apps offers a way to keep up with this fast-moving industry in one place with the latest from the world of apps, including news, updates, startup fundings, mergers and acquisitions, and suggestions about new apps and games to try, too.

Do you want This Week in Apps in your inbox every Saturday? Sign up here: techcrunch.com/newsletters

Apple announced its top apps and games of 2021

Image Credits: Apple

Apple this week released its anticipated annual list of the best apps and games of the year across iPhone, iPad, Mac, Apple TV and Apple Watch. This year, children’s app maker Toca Boca won iPhone App of the Year for “Toca Life World,” and Riot Games’ “League of Legends: Wild Rift” was the iPhone Game of the Year. Other winners included iPad App of the Year “LumaFusion” from LumaTouch; iPad Game of the Year “MARVEL Future Revolution” from Netmarble; Mac App of the Year “Craft,” from Luki Labs Limited; Mac Game of the Year “Myst,” from Cyan; Apple TV App of the Year “DAZN,” from DAZN Group; Apple TV Game of the Year “Space Marshals 3,” from Pixelbite; Apple Watch App of the Year “Carrot Weather,” from Grailr; and the Apple Arcade Game of the Year: “Fantasian,” from Mistwalker.

What’s interesting about this year’s group of winners is the subtle statement Apple is making with its editorial picks. For instance, Toca Boca — which has produced more than 40 kids’ apps to date and celebrated its 10-year anniversary this year — is a reminder that developers are building long-term businesses on the App Store and Apple helped play a role in supporting that success. Other winners are those that compete with Apple’s own first-party apps, including Carrot Weather (which also uses weather data from Apple-owned Dark Sky), Pages rival Craft and iMovie competitor LumaFusion.

These are not necessarily coincidences. 2021 was a year that’s seen much backlash and upheaval for the App Store, which has faced increased regulatory scrutiny, new legislation in global markets and various lawsuits over the App Store’s commission-based business model — including the ongoing one with Epic Games, now under appeal. As a result, Apple has adjusted and clarified its policies and even reduced its commissions in some cases, as dictated by the market demands and settlement agreements. But despite all these changes, the winning lineup reminds us that the quality of the apps on the App Store remains high.

Apple also released its year-end list of the most-downloaded apps, led by TikTok (iPhone’s top free app), Procreate Pocket (iPhone and iPad’s top paid app), Among Us! (iPhone and iPad’s top free game), Minecraft (iPhone and iPad’s top paid game), YouTube (iPad’s top free app) and The Oregon Trail (top Apple Arcade app.) The full lineup is here.

Google Play introduced its “Best of 2021” app awards, too

Image Credits: Google

Google Play also this week announced its own year-end list of the best apps and games on Google Play. This year, Google expanded its awards lineup to include apps and games on tablets, Wear OS and Google TV. Its U.S. winners included meditation app Balance as its app of the year and top game Pokémon UNITE. Meanwhile, Paramount+ and Garena Free Fire MAX won the user’s choice awards.

In 2020, Google’s award winners had reflected a world undergoing a pandemic, where stressed users had turned to apps and soothing games to relax — like top sleep app Loóna, which was last year’s “Best App,” or escapist games like winner Genshin Impact.

But with the early days of the pandemic now behind us, some of this year’s award winners were apps that focus on personal growth and creativity, instead of just relaxing or escaping. In addition to Best of 2021 app Balance, which offers personalized meditation, other personal development-styled winners include Moonly, an app for “harmonizing your life” with the lunar calendar; a “comedic relaxation” app, Laughscape; a hypnotherapy app for women, Clementine; better sleep app Sleep Cycle; mentorship community Mentor Spaces; habit tracker and planner Rabit; and an app for navigating grief from loss, Empathy.

Other winners showcased how we adapted to pandemic life, as with audio chatroom Clubhouse, tools for reducing screen time, like Speechify, or those for reconnecting with nature, like Blossom.

The full list of award winners is here.

The Amazon Appstore stopped working on Android 12 and almost no one cared

In a telling piece of news that may reflect how little traction the Amazon Appstore has with the general public, the Amazon-run Android marketplace stopped working on Android 12 devices over a month ago, and there’s been almost no media coverage until this week. On Monday, however, tech news site Liliputing finally called attention to the matter, which followed the October release of Android 12. It said that not only did the Amazon Appstore not run on Android 12 devices, apps and games also couldn’t be launched because of how the Appstore handles DRM. The site noted some 90-plus users had posted complaints in a thread on Amazon’s forums about the problem, to which Amazon’s moderators had only replied that the company was “investigating the issue.”

Amazon wouldn’t provide TechCrunch with any details as to what the underlying issues were either, only acknowledging the problem was impacting the “small number of Amazon Appstore users that upgraded to Android 12.” (Oof! Burn!) While, sure, Android users aren’t as quick to jump to new versions as iOS users are, that the entire Amazon Appstore would fail on the latest Android release makes us wonder if anyone at Amazon had even run the thing on a beta build ahead of Android 12’s launch at all? Or maybe they were too busy with that Microsoft deal to bother?

Platforms: Apple

  • As the holidays draw near, Apple’s iOS 15.2 beta 4 has been released to both developers and public testers. It also stopped signing iOS 15.1, making downloads and restores no longer possible.
  • A report by 9to5Mac pointed out how Apple said in a legal filing that it could collect commission on in-app purchases that take place outside its App Store when asking for an extension on the injunction resulting from the Epic Games lawsuit. The claim had been first spotted and tweeted by David Barnard, leading to the coverage. Apple of course wants more time to implement the required changes, and used this argument about non-App Store IAPs (among many, many other reasons) as why it should be granted the extra time. But it’s too soon to read into the filing’s statements as an indication of Apple’s future plans. Tapping into non-App Store payments in order to commission them is a complex matter and one that could open Apple up to increased liability due to fraudulent transactions. Sure, Apple may very well do that, but it also might not. But right now, this is only proof that Apple is trying really hard to get an extension, and nothing more.
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Platforms: Google

Image Credits: Google

  • Google announced a suite of new features coming to Android devices this winter. This includes new widgets for YouTube Music and Google Play Books, and the new Google Photos Pets & People widget, as well as a new Memories feature in Google Photos where a curated selection of special events will appear in your photo grid. Google Assistant’s Family Bell feature also expanded from home devices to mobile, and Gboard added new emojis. Android Auto received a host of updates as well.
  • Google, whose Android Developers YouTube channel has now reached 1 million subscribers, offered a number of updates on Paging, Gradle, AndroidX, Media3, Emoji2, CameraX, App Startup, Accessibility and Wear OS in its latest video (see below).

E-commerce and Food Delivery

  • Swiggy, India’s top food delivery startup, announced this week it will invest $700 million into growing its express grocery delivery service Instamart. The service was only available in two cities last year but is now in 18, where it sees more than 1 million orders per week.

Fintech & Crypto

Image Credits: Meta

  • Messenger introduced a Venmo-like feature for splitting payments. Starting next week, the company will begin testing a way for U.S. users to split the cost of bills and expenses, which can be done evenly or by modifying the contribution amount for each individual.
  • NFT collectibles app VeVe Collectibles is leading the NFT trading space on mobile with more than $100 million in consumer spending, reports Sensor Tower. This puts it ahead of Fantastec, SWAP, OurSong and Sweet, which focus on collectibles rather than wallet functionality. Though VeVe only launched in October 2020, it’s already leading the pack with 744,000 installs and $112.5 million in spending. The remaining apps have a collective 485,000 installs and $384,000 in spending.

Image Credits: Sensor Tower

  • Now with a full-time CEO back in place, Jack Dorsey’s Square changed its name to Block to better reflect its growing ambitions in the crypto market. Block will house all the company’s products, including its seller business Square, Cash App, crypto developer platform TBD and Spiral (formerly, Square Crypto).
  • Cypto CEOs are scheduled to testify at a House committee hearing titled “Digital Assets and the Future of Finance: Understanding the Challenges and Benefits of Financial Innovation in the United States” on December 8. CEOs from Coinbase, Circle, FTX, Bitfury, Paxos and Stellar will attend.
  • Meta’s top crypto exec, David Marcus, announced he’s leaving the company later this year. Marcus previously ran Messenger at Facebook before moving to lead the crypto unit Novi, maker of the Novia digital wallet app. Meta’s Diem cryptocurrency project has seen setbacks due to regulatory pushback which slowed its development and Marcus hinted he may want to do more in the crypto space, noting “I remain as passionate as ever about the need for change in our payments and financial systems — my entrepreneurial DNA has been nudging me for too many mornings in a row to continue ignoring it.”

Social

  • ⭐️ Twitter’s CEO Jack Dorsey resigned from his CEO role at the social media company on Monday and will only remain on the board until his term expires in 2022. His departure will free him up to work full-time at the other company he’s been running, Square (now renamed Block), which seems to be more closely connected with his current interests in cryptocurrency and Bitcoin. Twitter’s CTO Parag Agrawal has become CEO and is already making changes. Two Twitter execs, head of engineering Michael Montano and the controversial VP of design Dantley Davis, are leaving the company, The Washington Post reported. Other teams will be reshuffled, including consumer, revenue and core tech divisions, led by Kayvon Beykpour, Bruce Falck and Nick Caldwell, respectively.
  • Meta (formerly Facebook) is now heading in a new direction with its NPE team, which has historically tested new social apps in hopes of stumbling across the next big hit. Now, the company will direct its focus more globally with offices in Nigeria and Asia and even seed-stage investments for small teams. It’s also developing projects in the U.S., which is different from its prior attempts, like helping the formerly incarcerated re-enter society, or helping LGBTQ families on their journey to becoming parents.

Image Credits: Meta

  • TikTok added new creator monetization features, including Tips and Video Gifts. The former will allow fans to send direct payments to creators, who get to keep 100% of the money. Video Gifts, meanwhile, function like LIVE Gifts, except can be awarded to creators outside a live broadcast. The features are rolling out alongside a new “Creator Next” portal, which organizes all TikTok’s monetization opportunities in one place.
  • TikTok launched a new Transparency Center, which will house the company’s historical Transparency Reports as well as its more interactive reports going forward, including the latest release: H1 2021 Content Removal Requests Reports.
  • LinkedIn added support for the Hindi language, which allows it to reach 500 million people in India. Hindi is the first regional language to be supported by the social network. The move is timely, following a week that saw another India-born exec move into the CEO ranks at a top U.S. tech company, when Twitter announced @Jack would be replaced by CTO Parag Agrawal as the company’s new chief exec.
  • Reddit added new real-time features, including typing and commenting indicators. It’s also adding voting and comment count animations and reading indicators, with the goal of making its service across desktop, iOS and Android feel more engaging and dynamic.

Messaging

  • Messenger partnered with four creators to expand its new lineup of Group Effects (AR effects that can be applied to everyone on the call at once). The new effects hail from King Bach, Emma Chamberlain, Bella Poarch and Zach King. It’s also working with Netflix on new Stranger Things soundmojis and added a new Taylor Swift soundmoji in honor of the release of “Red.”
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Dating

Image Credits: App Annie screenshot

  • Bumble surpassed the $1 billion mark in consumer spending, according to data from App Annie. The dating and networking app is one of only 15 other non-gaming apps, and the only dating app outside of Tinder, to have hit this milestone. In addition to Bumble and Tinder, other billion-dollar club members include YouTube, Netflix, Tencent Video, TikTok, iQIYI, Pandora Music, LINE, Disney+, HBO Max, BIGO LIVE, Google One, LINE Manga, piccoma and Youku. The WSJ also remarked this week that Bumble, with a fully diluted valuation of around $6.6 billion, is starting to look undervalued. 
  • Match settled its lawsuit with Tinder co-founders and execs for $441 million. The suit, filed in 2018, alleged that IAC and its then-subsidiary Match Group manipulated financial data in order to create a false, “lowball valuation” of the dating app when Tinder was merged into IAC in 2017. The employees also said they had been unlawfully stripped of their Tinder stock options. The suit sought “billions of dollars” in damages at the time of its filing. While they didn’t get quite that number, after the court dismissed some of their claims for damages, $441 million is no small number. Match said it’s paying the settlement in cash. It had around $510 million in cash and cash equivalents at the end of the third quarter.

Streaming & Entertainment

Image Credits: Spotify

  • Spotify’s anticipated year-end review, Wrapped 2021, has arrived. This year, the company introduced a number of new features, including artist and podcaster video messages, a version of Blend designed for Wrapped (which lets you compare your Wrapped with a friend), an in-app game based on “Two Truths and a Lie,” your “Audio Aura” (perfect for sharing when you don’t want to reveal your artists and songs) and more. The feature has become a popular way for Spotify to leverage its huge data collection in a way that’s not only engaging, but also makes Apple Music listeners green with envy.
  • Twitch’s iOS app added support for Apple’s SharePlay, allowing users and up to 31 of their friends to watch Twitch streams together while on a FaceTime call. To use the feature, everyone on the call has to log into their Twitch app and can then watch in either portrait or landscape mode along with friends.
  • YouTube on Android is testing a Material Design 3-inspired look, which includes pill-shaped bubbles surrounding the thin line-art icons, including a combined tab for likes and dislikes. The test design greatly shrinks the height of the bar under the video, however. The app has yet to get its Material You makeover, so this test is an indication that may soon on its way.
  • African streaming service WAW MUZIK partnered with B2B music streaming company Tuned Global on the relaunch of its music streaming app for French-speaking African territories.

Gaming

Image Credits: Sensor Tower

  • MrBeast’s parody video of Netflix’s “Squid Game” helped drive installs of Supercell’s Brawl Stars, reported Sensor Tower. The event had been sponsored by Supercell, which benefitted from the viral success of the video which had topped 100 million views. In the six days followed the YouTube video’s release, Brawl Stars’ downloads grew 41% week-over-week to 1.4 million. The majority (263,000) were from U.S. users. Player spending also grew 54% week-over-week worldwide to reach $8.2 million. The surge may not be all MrBeast-related, however. The Brawl Stars World Finals had just taken place November 26-28, which may have also boosted installs.
  • PUBG Mobile surpassed $7 billion in lifetime revenue after generating an average of $8.1 million per day in 2021 across the App Store and Google Play, Sensor Tower reported. Combined with the Chinese localization (Game for Peace), the title brought in $2.6 billion in 2021 so far and is the No. 2 Top Grossing game worldwide, behind Honor of Kings.

Travel & Transportation

  • Uber will begin testing an audio recording safety feature in the U.S. The company says it will begin piloting the program, which will allow drivers to send trip recordings to Uber in the case of a safety incident, in three U.S. markets:  Kansas City, Missouri; Louisville, Kentucky; and Raleigh-Durham, North Carolina.
  • Uber in India added ride-booking via WhatsApp, a first for both companies, Uber and Meta. The partnership lets users access Uber by sending a message to a chatbot, and follows WhatsApp’s rollout of in-app grocery shopping in partnership with JioMart.
  • As part of the Android winter update, Android Auto added support for digital car key for compatible BMW vehicles on Pixel 6 devices and Samsung Galaxy 21. It also now auto-launches when your phone is connected to your car, and is adding an always-on play button to its Home screen, as well as a new search icon. (The latter is coming in the “months” ahead.) Also planned is support for Smart Reply for responding to texts within Android Auto.
  • Spotify has decided to retire “Car View,” its easy-to-use interface that appears when Spotify is used while driving. The company didn’t offer an immediate replacement, which angered some users who worried that using Spotify in the car now won’t be as safe. Others, however, hated the feature and are glad to see it go.

Government & Policy

  • Some Chinese state-run companies have restricted the use of Tencent’s domestic messaging app, Weixin, citing security concerns. At least nine companies were told to stop the practice of using the app for work chats, including China Mobile, China Construction Bank Corp., China National Petroleum Corp. and others.
  • Apple and Google were fined €10 million apiece by Italy’s competition and market authority (AGCM), which said the companies didn’t provide their users with clear enough information on commercial uses of their data. Both were accused of omitting information during the account creation phase. For Apple, that includes when users first set up their Apple ID to access its digital storefronts, like the App Store.
  • U.K.’s antitrust watchdog has ordered Facebook (now called Meta) to sell Giphy, the online and mobile GIF platform it acquired for $400 million in May 2020.

Security & Privacy

  • Android devices will soon automatically turn off runtime permissions — which allow apps to access data or take actions on your behalf — for downloaded apps you haven’t used in a while. The feature was also a part of Android’s winter update and will roll out this month on Android 6.0 and higher.
  • Researchers discovered a batch of Android apps with a combined 300,000 installs that were revealed to be banking trojans that stole user passwords and two-factor authentication codes, logged user keystrokes and took screenshots. The apps had posed as QR scanners, PDF scanners and cryptocurrency wallets that had been discovered on Google Play for months.
  • Twitter expanded its safety policy by banning the posting of images and videos of private individuals without their consent. This doesn’t mean users can’t post images, necessarily, but if the private individual asks for the image to be taken down, Twitter will do so. The Columbia Journalism Review cautioned that the new policy’s wording could lead to difficulties in balancing what’s in the public interest (which is permitted) with individual privacy. Already things are not going well. Twitter Safety has locked the account of an extremism researcher who had posted videos of right-wing extremists who were discussing plans for assaulting a reporter in public, where legally, there’s no expectation of privacy.
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Image Credits: Lowkey

🤝 Pokémon GO maker Niantic acquired social gaming platform Lowkey, which allows gamers a way to capture and share their favorite gaming moments. The company said it will bring on Lowkey’s team to help it build out the future of Niantic’s social experiences.

🤝 Digital creation platform Picsart announced the acquisition of R&D company DeepDraft in a seven-figure cash and stock deal. The company brings to Picsart deep expertise in AI and machine learning, which Picsart will leverage as it pushes further into the video space.

🤝 Social app IRL made its first acquisition with a deal for the “digital nutrition” company AeBeZe Labs. The company had been developing a range of products with an understanding of how digital content can impact people’s moods. IRL aims to use its technology to improve its event and community recommendations in a healthier way compared with how existing social rivals manage their own algorithms. Deal terms weren’t offered.

💰 Glorify, a Christian-focused subscription app offering meditation, bible passages and Christian music, raised $40 million in Series A funding led by Andreessen Horowitz, with participation from SoftBank Latin America Fund, K5 Global and others. Notable angel investors include Kris Jenner, Corey Gamble, Michael Ovitz, Jason Derulo and Michael Bublé.

📉 Southeast Asian super app Grab started trading on the Nasdaq under the ticker symbol GRAB after merging with the SPAC Altimeter Growth in the biggest Wall Steet debut by a Southeast Asian company, which saw the company raising $4.5 billion, valuing its business at nearly $40 billion. After an initial jump on Thursday, shares dropped more than 20% as investors reacted to its falling revenues and rising losses.

💰 Vinehealth, the makers of an app offering digital support for cancer patients and SaaS for R&D, raised $5.5 million in seed funding led by Talis Capital. The London-based startup has now launched the app, which has around 15,000 downloads, in the U.S.

💰 Francophone African super app Gozem raised $5 million in Series A funding from AAIC, Thunes (TransferTo), Momentum Ventures (SMRT), Innoport Ventures (Schulte Group), CMC Ventures (National Express) and Liil Ventures (Mobility ADO). The app offers transportation, e-commerce and financial services across 13 cities, including Gabon and Cameroon. Users have now completed over 5 million trips using its services.

💰 Financial literacy app for kids Goalsetter raised $15 million in Series A funding, led by Seae Ventures. The app allows kids to receive an allowance and financial gifts from family and friends, which comes to their Goalsetter debit card. But they can only unlock the money by taking financial literacy quizzes. The company now plans to sell a white-labled version of its service to banks.

💰 London-based money management app Plum raised $24 million in Series A funding from dmg Ventures and others, bringing its total raise to date to $43 million. The fintech company reported 189% YoY increase in revenue.

💰 Southeast Asian investment app Endowu raised $25.6 million in new funding following its $23 million Series A just seven months ago. The new round — which the company says is in between an A and a B — was led by Prosus Ventures, the venture firm majority-owned by Naspers, and EDBI. The app has $1.5 billion SGD in total assets under management.

💰 Algeria-based Yassir raised $30 million in Series A funding to build a super app for North Africa that includes ride-hailing, last-mile delivery, payments and more. The company had previously raised $13.25 million in seed funding.

Indie App Santa

Image Credits: Indie App Santa

The new Indie App Santa app is an advent calendar of sorts for those who love to download and try out iOS apps. The idea began last year as a Twitter account, which drove around 40,000 downloads to the apps the day they were featured. This year, the team at App Craft Studio decided to expand the project to the web, a native iOS app (with Home Widgets and Push notifications), in addition to social accounts on Twitter, Gumroad and Patreon.

According to creator and indie developer François Boulis, the team wasn’t sure if Apple’s App Store Review would approve their new app because it could be considered a “mini App Store” — which is against Apple’s rules. But the app passed through App Review on its first try, he says.

The new iOS app presents an advent calendar-like interface where each day you can tap to open a door and reveal a new deal on an indie developer’s app. The app will work from December 1 through December 24, and is a free download (with the option to pay to support its development).

So far, the app has revealed deals including a free version of MrClockface, a clock widget app; a free version of visual calendar Structured Pro; and puzzle game Blackbox. Most of the apps featured throughout the month will also be free, except for YarnBuddy (December 8), which will offer its $39.99 IAP for just $9.99 on the day of its featuring. Other coming app deals include those for Jinks!, Twidget, Vinyls, Crouton, Bluebird, PastePal, Wynk, Guessing Game, Inventory List, Skaffer, Sticker Doodle, Calory, Sync Flashlight, HabitMinder, un:safe, FitnessView, Times Up! Timer, Luxilux, Pile and Wordsmyth.

But India App Santa’s deals don’t last forever — you have to grab them as they arrive, or you’ll miss out.

Alms

Image Credits: Alms

A new startup called Alms is building a social network that focuses on users’ well-being through participation in creator-led challenges in areas like personal growth, sustainability and others focused on positive impacts. Instead of driving the collection of “likes,” as on other social apps, Alms aims to encourage real-world engagement through its challenges and the specific steps and actions that must be taken. The idea, explains Alms founder Alexander Nevedovsky, is to design an app that guides users to a happier and more meaningful life when they use it. At launch Alms has 30 creators on board, and more in the pipeline, and has attracted a couple of thousand users in its first few days on the App Store.

(Read a full review at TechCrunch.)

AMAZON

Amazon’s AWS logs third outage this month, affecting Slack, Epic Games Store, Asana and more

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Amazon’s crucial web services business AWS is experiencing problems today, with issues affecting services like Slack, Imgur, and the Epic Games store for some users. It’s not looking good if you’re working from home, with some Slack users unable to view or upload images, and work management tool Asana also hit by the outages. As of 6:13 AM PST, Amazon said it had restored power to affected servers, but users may still experience issues going forward.

In an incident update, Slack said its services were “experiencing issues with file uploads, message editing, and other services.” Asana said the problems constituted a “major outage,” with “many of our users unable to access Asana.” Epic Games Store said “Internet services outages” were “affecting logins, library, purchases, etc.”

It’s the third time in as many weeks that problems with AWS have had a significant effect on online services. Two incidents earlier this month involving AWS ended up knocking out a huge array of platforms and products, taking out streaming sites like Netflix and Disney Plus as well as smart home devices like security cameras from Ring and Wyze.

Today’s outages seem less widespread but still notable, with some users unable to access services entirely and others merely experiencing intermittent faults. DownDetector.com shows reports of issues with the platforms mentioned above, as well as news aggregator Flipboard, online learning site Udemy, dating app Grindr, streaming service Hulu, and IoT services from Honeywell, Life360, and Samsung’s SmartThings.

The official AWS service health dashboard blamed the issues on power outages in a single data center, affecting one Availability Zone (USE1-AZ4) within the US-EAST-1 Region. At 6:13 AM PST, the company said it had restored power to the data center and was making progress recovering the affected instances. However, users will likely continue to notice the effects of these outages for a while longer while systems are updated and restored.

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Update Wednesday, December 22nd, 8:36AM ET: Updated story to add responses from affected services.

Update Wednesday, December 22nd, 9: 34AM ET: Updated story to note that AWS has restored to power to the affected data center.

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AMAZON

The NLRB decision against Amazon was correct and shows the need for stronger labor laws

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The National Labor Relations Board (NLRB ruled last month that Amazon had cheated to defeat a high profile union organizing campaign.

It found that Amazon violated federal labor laws during its anti-union campaign at a Bessemer warehouse, Ala. earlier this year. This will result in a do-over election.

The NLRB criticized Amazon’s “flagrant disregard” for federal union election rules and stated that the management had “essentially highjacked” the process and given the impression that it was in control of the outcome.

Last week, Kirsten Swingingen, the head of the virulently antiunion Coalition for a Democratic Workplace, published a misleading op ed in The Hill about the NLRB ruling.

Let’s first be clear about the reasons why Amazon was ordered to rerun its election by the NLRB.
According to the op-ed, Amazon installed a mailbox in order to make voting easier. However, the NLRB repeatedly told Amazon that it couldn’t have onsite voting. After the company pushed for it, and then unsuccessfully appealed against the NLRB decision. In a stunning act of arrogance, Amazon’s top managers ignored these clear instructions and forced the United States Postal Service to install an onsite mailbox just before the election period. A senior USPS manager stated that this was the first instance in his many decades of service when it had set up a “cluster mailbox” for a single customer due to the upcoming NLRB elections.

After being told by the USPS to not place stickers on the mailbox, Amazon covered the mailbox with a marquee with large slogans. The USPS replied, ” Surprise” when asked how he felt about Amazon’s disregard for clear instructions. Moreover, the NLRB discovered that Amazon’s management engaged in illegal monitoring of workers’ voting intentions.

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These charges are serious, considering the overwhelming evidence of illegal activity. It would be surprising if NLRB did not reverse the tainted election. This would be a message to employees that the law doesn’t apply to them if they have the wealth, resources and ability to bully them if it was in the way of Amazon’s illegal conduct.

The NLRB Hearing officer and its Atlanta-based Regional director made the decision to reverse the tainted vote. Neither of these people are political appointees – instead, they are career lawyers or “former employees” as the op ed misleads. Swearingen instead resorts to misleading tropes regarding “Big Labor” in order to describe a small, but determined union, the Retail Wholesale & Department Store Union. This union is up against Amazon, one of the most powerful and wealthy corporations on the planet. Bessemer was not the first to find Amazon guilty of illegal anti-union behavior. The NLRB found Amazon in violation of its laws.

It is important to correct a blatant lie about the Protecting the Right to Organize legislation (PRO Act), currently pending before the U.S. Senate. Incorrectly, the op-ed states that the PRO Act “potentially eradicates secret ballot elections” but allows for “card certification” of unions. This is essentially recognizing unions only after authorization cards are signed by the majority of workers, as practiced in many rich democracies.

To be clear, the Pro Act does not mention card check certification. The author created this provision to support her extreme anti-union views. The PRO Act would ban mandatory anti-union “captive audience” meetings- forcible listening sessions. According to Amazon’s own testimony, these were conducted thousands of times at Bessemer. It also imposes harsher penalties on corporations like Amazon who violate workers’ right to choose a union.

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The op-ed also states that “Big Labor… succeeded in pushing Democrats to include PRO Act policies into the budget reconciliation bill.” However, the bill only contains the PRO Act provision. This includes the much-needed financial sanctions for corporations such as Amazon that repeatedly violate workers rights.

The NLRB was right to reverse the Bessemer election that was fundamentally tainted due to Amazon’s conduct. The Bessemer campaign demonstrates that the NLRB needs to have more options. As it stands, the law is too toothless for a massively powerful, incredibly wealthy, and frequently illegal corporate bully. The Senate should immediately pass the PRO Act.

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AMAZON

Amazon Alexa SEO Tools Is Closing

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Alexa.com announced that it will be retiring its marketing services after 25 years. Founded in 1996, Alexa was subsequently acquired by Amazon in 1999. It was initially known for providing rankings based on traffic measured through a toolbar but Alexa eventually expanded to provide a full suite of marketing products including site auditing and backlink checking.

Screenshot From Alexa Content Marketing

Alexa Rank

Alexa.com provides a full suite of search marketing tools. However what it’s mainly known for is their Alexa Rank.

Alexa Rank is a metric that offers a measurement of site popularity.

In the early 2000s the data was collected via an Alexa toolbar that users downloaded and surfed with. The toolbars collected web traffic information from the users which fed into the Alexa Rank site popularity metric.

Web publishers could also install a script on their site that reported traffic which could then be used to raise their Alexa Rank scores.

The Alexa Rank scores were generally viewed with suspicion because some people claimed that installing the toolbar and visiting ones own sites could result in dramatically raising the Alexa Rank score.

Another criticism of Alexa Rank was that the data was more relevant for Asian countries than in English speaking countries. This was based on the rumor that the Alexa toolbar use base was heavily weighted towards users in Korea and not users in English speaking countries like the United States, Canada, Australia, New Zealand and the UK.

The negative reputation of Alexa Rank and anything offered by Alexa was sealed by 2005.

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One search marketer in a 2005 forum discussion remarked:

“Isn’t it time for Amazon to throw in the towel on Alexa? For a company that does so many things well, Alexa is really a blight on their reputation. Why would they want to be associated with such garbage.”

Nevertheless, use of the Alexa Rank metric continued to be used by a dwindling amount of search marketers.

For example, to this day there are some companies that offer affiliate programs and use Alexa Rank to determine the popularity of potential affiliate partners and will not accept affiliates whose websites do not reach a minimum Alexa Rank popularity threshold.

Alexa Was More Than A Site Popularity Ranking Metric

It might come as a surprise to many that Alexa offered a complete suite of search marketing and analytics programs.

For some reason the Alexa suite of online marketing tools, which included a backlink checker, was almost kept as a secret, with apparently no outreach to the search marketing community or seemingly no promotional activity to speak of.

Alexa crawled the entire Internet and for many years provided snapshots of the Internet to Archive.org. It’s backlink information was extensive.

Because of that it was able to offer services like showing which backlinks competitors have in common, including as many as ten competitors at a time.

Screenshot Of An Alexa Backlink Information Page

The Alexa $149/month plan offered:

  • Content Exploration
  • Competitive Content Analysis
  • Topic Research
  • Top Publishers by Topic
  • Competitive Analysis
  • Competitor Keyword Matrix
  • Keyword Difficulty Tool
  • Keyword Share of Voice
  • Organic Keywords
  • Paid Keywords
  • Site Audits
  • On-Page SEO Checker
  • Competitor Backlink Checker
  • Backlink Checks
  • Audience Analysis
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Alexa.com Retired

Alexa announced that it will all be going away on May 1, 2022.

The announcement was short and with no explanation as to what led to the decision.

“Twenty-five years ago, we founded Alexa Internet. After two decades of helping you find, reach, and convert your digital audience, we’ve made the difficult decision to retire Alexa.com on May 1, 2022.

Thank you for making us your go-to resource for content research, competitive analysis, keyword research, and so much more.”

Alexa offered a powerful suite of SEO and marketing tools and it’s sad to see them go away.

Many people didn’t know about the tools and perhaps it might still be around if it had been promoted better.

Citations

Official Alexa.com Announcement

We will be retiring Alexa.com on May 1, 2022

Archive.org Snapshot of Alexa.com Search Marketing Offerings

Archive.org Snapshot of Alexa Backlink Checker Tool

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