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12 Best Lead Generation Techniques for Small Businesses

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A steady stream of leads is vital for any small business. It allows you to grow your email list, customer base, and increase revenue year over year. But without a lead generation strategy, you’ll lose valuable market share to those that have refined this process.

The good news is there is more potential than ever to reach your audience. If you’re wondering what strategies work to generate more leads, you’re in the right place. We’re going to cover some of the best lead generation techniques that you can implement today to attract more prospects.

What is Lead Generation?

A lead is anyone who has expressed interest in your company’s products or services. With the right nurturing, these individuals will eventually become paying customers.

Lead generation is the process of attracting prospects through various marketing channels. The goal is to generate interest in your products or services. It’s a vital practice because it supports business growth. It allows you to maintain a healthy pipeline that you can nurture to bring in sales and increase revenues.

An effective lead generation process is also an important part of the overall value chain’s (activities that organizations perform to increase efficiency) success. If one channel continues to deliver mediocre results, it doesn’t make sense to keep pouring money into it, does it?

Many businesses make the mistake of marketing to anyone they can. What ends up happening is they collect leads that aren’t a good fit for their products or services. Their sales team wastes time trying to convert people that have no interest when they could have used that time to find and engage with more qualified leads. An ineffective lead generation approach is a waste of time, money, and can totally disrupt your sales process.  

However, once you identify the channels that deliver the best results for your business, you can continue reinvesting in them and eventually see more return over time. 

Now, let’s dive into the strategies that you can rely on to generate leads for your business. 

1. Implement an SEO Strategy

Consumers today are starting their product research through search engines. More than half of all shoppers have used Google to discover or find a new brand. 

Search engines are the most important channel for generating leads. If your site isn’t ranking for target keywords, your audience will land on competing pages instead. 

So, how do you increase your visibility in the search results? 

Start by implementing an SEO strategy

Identify keywords that your audience would search for to find your products or services. Use free tools like Keyword Planner, a free keyword research tool from Google, to help you uncover even more keywords to target.

Be sure to include your keywords in the following areas of your site:

  • Title tags
  • Header tags
  • Meta descriptions
  • Image ALT tags
  • URLs

Optimize the content itself to improve your visibility for certain keywords. But don’t go overboard here — the last thing you want to do is spam your pages with keywords or create content that sounds robotic. Work your keywords in naturally.

Be sure also to claim your Google My Business listing to improve your local rankings. This allows you to manage how your business appears on Google Search and Maps.

Increasing your rankings isn’t something that happens overnight. In fact, it can easily take weeks or even months to rank for your keywords, depending on how competitive they are. You can use tools like Semrush to help you make a better analysis of your keywords. 

But once you improve your visibility in the search results, you’ll be able to attract more quality leads for your small business. 

1. Utilize an Email Marketing Strategy

The beauty of email marketing is that it’s a powerful, flexible and measurable marketing channel. It’s a conversion-rich strategy that enables brands to reach new customers and grow revenue on a minimal budget. 

To generate email leads, you have to first identify your ideal clients and understand their pain points. Then, tailor an offer that solves those problems and create a landing page to direct leads to, and make sure it includes an opt-in form

See also  5 Best Lead Generation Techniques for Small Businesses

Lastly, take the offer where your potential customers are. This could mean promoting the offer on social media and running some paid ads. The idea is to gently nudge potential customers to agree to share their contact information with you, like their names, email addresses and any other tidbits you may need to help you qualify your leads and get to know them better. 

Once you get a few leads, the process doesn’t end there. Give them a reason not to resist the service or product you offer. Send them personalized yet valuable content to reel them in and turn them into customers. Email marketing software can help you create customized emails and perform A/B testing to tweak the strategy where necessary. 

2. Join Social Media Groups and Communities

When you find a social media group and community that aligns with your industry, you’re able to directly tap into potential customers. For example, a CRM group on Facebook is probably made up of people who use CRMs, like sales professionals, marketing teams, and customer support representatives. If you’re in the business of creating CRMs, or if your company targets these individuals, it makes sense to join this group. 

All you have to do is dive in and establish real connections with these people. Share the content you create that you think will be helpful. Even try sharing some special promos or offers you have, as well as a link to join your email list. But remember, these communities and groups have unique rules of engagement, so make sure you respect them. 

As you engage in these groups, if you don’t adhere to the stipulated guidelines the moderators will flag you, delete your content or kick you out of the group altogether. Hrishikesh Pardeshi recommends a contribute first, market later rule, where you ask and answer questions 90 percent of the time and share links to your products ten percent of the time.

3. Build Your Community

Online communities are a good source of high-potential leads. A study by The University of Michigan found that customers spend 19% more when they become a member of a brand’s online community. 

If you create a branded community or a public social network, the principal aim is to pull together a group of staunch followers who care about your brand and want to engage further with it. It doesn’t necessarily mean it has to consist of people who use your product or services, but those who trust you and look up to you as an authority in your niche. 

This way, when you post an offer in the channel, you’ll have some people taking it up while others will act as supporters, sharing it with friends and associates who may not be part of the community.  

4. Optimize Your Website

Picture this: you’re driving through the streets and notice a newly opened grocery store with this uniquely-branded facade. If you were in town for grocery shopping, would you be interested to see “what’s inside”? Most probably, yes. 

Similarly, an optimized website grabs the visitor’s attention and can quickly turn them into customers. While there are many factors to consider when optimizing your website, here are the most critical:

5. Incorporate Backlinks

The number of high-quality websites that link back to your website is a significant factor in how your website ranks. If you want your website to rank high on Google SERPs, this is one of the things you have to consider. The higher your website ranks, the higher the number of web visitors (hence leads) your brand gets. 

See also  Website Forms 101: The Various Types, Where to Put them, and How to Make Them Effective

To get high-quality backlinks, reach out to sites that have high domain ranks and authority scores (use tools like SEMRush or Moz to tap into these numbers). Share with them your pillar content and identify areas that they could potentially link to it. It’s best to stick with blog posts that cover similar topics and include keywords that pertain to your pillar posts. Make sure the content makes sense and that you aren’t asking them to link back to anything too promotional, like landing pages, pricing pages, or homepages.

6. Add Paid Ads

You can also use outbound strategies like paid ads to generate leads. Paid ads can take many forms, including:

  • Search ads
  • Retargeting ads
  • Social media ads
  • Display ads

Just make sure that your ads have some sort of promo or offer that leads visitors to a landing page where they can sign up for that offer as well as your email list. 

7. Boost Your Content Marketing Efforts

Many small businesses rely on paid channels like Google Ads to generate leads. 

While outbound strategies are still effective, they tend to be more invasive. You’re “pushing” a message to your audience. In contrast, inbound marketing “pulls” customers to your business by helping to solve their problems.

Content marketing is a kind of inbound marketing strategy that involves creating quality content

that’s relevant to your audience. 

Types of content you can create to generate more leads include:

  • Blog posts
  • Ebooks
  • Videos
  • Infographics
  • Resources
  • Slideshows
  • Webinars

Just how effective is content marketing? 

Extremely. 

Data from the Content Marketing Institute found that 75% of B2B marketers successfully used content marketing in the past year to generate leads. 

Publishing content doesn’t just help you generate leads. By providing quality content, your audience is more likely to see you as an industry expert and trust your recommendations. 

Another added benefit is that each piece of content you publish boosts your search engine optimization efforts. That means more traffic and more leads.

To get started, identify questions or problems that your audience is experiencing. Use forums and other platforms to help you with this process. 

Create and publish in-depth pieces of content to your site pertaining to those issues you’ve looked up. Always focus on providing value, and be sure to optimize your content to improve its rankings.

You can also use this strategy to create lead magnets — anything you give away in exchange for contact information. You can gate your lead magnets with a website form that requests people’s information in exchange for the piece of content. 

Here’s an example of how Nlyte offers a free ebook on DCIM software to generate leads:

Image Source

Visitors can download the free ebook by simply filling out a form. Using lead magnets is a great way to grow your email list, which you can nurture through an email drip campaign. It’s a win-win situation.

8. Create Guest Content 

Guest posting can be part of your link-building strategy, but it too is a great way to generate leads for your business.

Let’s say you run an SEO consultancy business, for example. You could reach out to SEO blogs with a huge readership, such as Search Engine Journal, to see if they accept content from guest contributors. As you create your guest post, be sure to demonstrate your expertise and add a link back to your brand’s website. This way, the guest post will allow you to tap into Search Engine Journal’s highly-engaged audience (that aligns with your customer base) and send them to your website. 

9. Offer Free Trials

Companies like Apple and Amazon have spent decades building their reputations. As a result, consumers don’t hesitate to spend billions of dollars each year with them. They know exactly what to expect.

But as a small business, you don’t have that same luxury. New visitors to your site likely have reservations, and for a good reason — they’ve never shopped from you before. One way to overcome hesitation and generate more leads is to offer a free trial.

See also  How to Sell Your eCommerce Business With Email Marketing

According to one SaaS report, 16% of SaaS companies generated more than half of new business from free trials and freemium offerings.

Image Source

Free trials are clearly effective. They give potential customers an opportunity to experience your products or services. It’s like those test drives that car dealerships frequently offer to turn shoppers into proud car owners.

If you aren’t already, consider offering a free trial for your product or service. Be sure to make that offer clearly visible on your website. 

For example, PandaDoc offers a 14-day free trial of its document signing software and makes that clear on its homepage.

Image Source

Anyone who signs up for a free trial also enters your marketing funnel. That means you can continue to nurture those leads until they become a customer. 

Of course, free trials don’t necessarily work for every business. That’s why it’s a good idea to experiment with different offers and decide for yourself whether to keep them.

10. Get Customer Reviews on Review Sites

Think about the last purchase you made. If it’s a new purchase (something you never bought before), chances are you didn’t purchase right away. You likely conducted extensive research before finally making a decision.

Reviews increasingly have a growing impact on purchasing decisions. 

73% of B2B marketers rely on multiple sources to evaluate purchases. They’re turning to peers, industry experts, and even review sites. Let’s look at the last one in more detail.

Sites like G2 and Trustpilot allow users to submit reviews on software products. Others can read those reviews to evaluate a product and determine whether it fits their needs.

A strong presence on popular review sites for your industry can work wonders for lead generation. This credit repair companies’ review aims to promote multiple companies and generate leads by being featured on Simple Money Lyfe. Anyone searching for reviews about credit repair companies can read through this review to learn more.

Of course, this strategy works even better when you can get favorable reviews. Too many negative reviews can have prospects second-guessing their decision. Don’t hesitate to seek out reviews from your customers. Most will be more than happy to provide a review, especially those that have been with you for a while.

11. Create Targeted Landing Pages

If your site isn’t generating leads, the culprit is likely your landing pages — pages that visitors “land on” after clicking an ad. 

If your landing pages are poorly designed or fail to communicate your products’ value, your conversions will be abysmal.

Too many companies make the mistake of sending traffic to a homepage. This is generally a bad idea because homepages aren’t optimized for conversions. They act as hubs that direct visitors to other parts of a site.

Even if you have little design or technical experience, you can use a landing page builder to create optimized landing pages for your products or services. These pages will allow you to capture more leads that your sales team can work on nurturing.

Conclusion

Generating leads is the key to growing any business. Implement the lead generation techniques as outlined above, but be sure to keep a close eye on your analytics. This will help you identify what works and what doesn’t.

As you start seeing results, consider implementing business process automation software to automate parts of the lead generation process. This will allow your sales team to spend less time on repetitive tasks and more time on higher-value work like qualifying leads.

AUTHOR BIO

Ray Hein is the CEO and founder of Propel PLM, a cloud-based product success platform. He is a SaaS veteran with 20+ years of PLM, development and product launch experience in both hardware and enterprise software organizations. Ray has held multiple executive positions at companies such as Agile Software, Apttus, Vendavo and Centric Software.

Seen at: Benchmarkemail.com

EMAIL MARKETING

Best Email Marketing Software for eCommerce that Supercharges Their Sales

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Email marketing is still one of the best ways to reach an exceptional number of customers at a time. So, investing in the right email marketing solutions for your eCommerce business could be the best way to nurture your audience. Our guide will lead you through while choosing the best email marketing software for eCommerce!

Despite the importance of social media seems to have overtaken digital marketing, email marketing continues to deliver strong ROI and value for retailers, online store owners and marketers. According to the survey conducted by Data & Marketing Association, the average ROI for email marketing is 122%, which is more than four times higher than other marketing formats including social media.

What are Email Marketing Services?

As email marketing covers a vast world of techniques and strategies, it is fair that brands can feel a bit confused in choosing the right email marketing platform. 

Simply, email marketing services help send emails to the sheer number of subscribers in order to inform them about new products, discounts, and other services. These emails can be newsletters or transactional emails. Business owners get help from email marketing software to inform everyone in their contact list, drive sales and build a highly engaged community.

With the recent developments made in technology, email marketing software has been leveled up to a stage that segmentation and customization are at the forefront of email campaigns. In modern email marketing, AI-powered solutions while increasing revenue, on the other hand, significantly reducing costs.

Benefits of Using Email Marketing Software

Email marketing stands on the three key points: conversions, brand awareness and customer loyalty

Businesses using email marketing services will be able to more easily expand their audience and increase their sales, as research shows that by 2023 the number of emails sent and received per day could reach 347 billion.

The key benefits that make an email marketing tool vital for eCommerce businesses;

  • Creates automated email,
  • Generates multiple email templates,
  • Builds targeted profiles based on age, location or past purchases,
  • Reduces marketing costs,
  • Better interacts with customers,
  • Makes sharable content.

Choosing the Right Email Marketing Tool for Your Store

Almost every store owners encounter difficulties when choosing the best email marketing platform for eCommerce. Although some businesses need specific features, the key features include;

  • The built-in monitor to check email deliverability,
  • Automated email journey to nurture campaigns,
  • Personalized email creation easily with drag and drop builder,
  • Detailed email marketing campaign end report,
  • Seamless integration with current tech stack,
  • Easily accessible 24/7 customer support.
See also  4 Ways SEO Improves Small Business

After identifying these key features, the next step is to check out the pricing range. Luckily almost every email marketing tool offers different types of pricing plans to all needs. Additionally, free trials are also provided to experience the tool before fully investing in it. 

If we are all clear on what we expect from email marketing services and how they will add value to your eCommerce business, there is only one step left: finding your best fit!

Top 5 Email Marketing Software for eCommerce

We have bunched up the best email marketing service for eCommerce to help you pick the solution that best meets your needs. Here are our best picks for you:

  • Infobip
  • HubSpot 
  • Plezi
  • BigMailer.io 
  • Constant Contact

Let’s dive into each email marketing software in particular to lead more sales for your eCommerce business!

Infobip

One of the powerful email marketing solutions Infobip is mostly known as a customer communications platform. As email marketing is also a part of this communication, Infobip offers particular solutions in this field as well. 

Regardless of which eCommerce platform you use, eCommerce businesses effortlessly integrate Infobip into their omnichannel strategy. The email marketing tool offers a comprehensive dashboard in order to create and manage email campaigns. By benefiting from the personalization feature, users can create sophisticated and contextualized emails that deliver value to their customers.

Source: Infobip

Infobip helps store owners create highly personalized and well-automated email journeys that drive conversions. With the email validation feature, they can make sure that subscribers’ email addresses are valid or not. It helps get emails delivered to the right inboxes.

More importantly, the success of an email marketing campaign can only be measured if the metrics are analyzed and reported well. Luckily, Infobip provides an in-depth analysis to check how marketing campaigns are going on several platforms.

You can speak with one of their specialists to get the best potential pricing for your eCommerce business.

HubSpot

HubSpot offers various solutions and strategies to grow your eCommerce business through email marketing. Store owners, retailers or marketers can create and design personalized email campaigns without any coding need. As HubSpot provides a diversified amount of services in particular Marketing and Sales, it makes it possible to optimize and improve email marketing campaigns better. For example, the CRM feature helps customer data you are using is valid.

hubspot-email-marketing-solution-for-ecommerce
Source: HubSpot

One of the best email marketing services for eCommerce HubSpot also offers a wide range of goal-based email templates. Users can customize the templates, CTAs and branding with a drag and drop editor easily.

See also  5 Best Lead Generation Techniques for Small Businesses

Since personalized emails get more opens and click-throughs, HubSpot’s email marketing tool allows users to change relevant subject lines, links, attachments and CTAs.

Another point that is worth mentioning about HubSpot’s offerings is A/B testing. This feature will give insights on which subject lines get the most opens or which content drives engagement and sales most.

Good news! HubSpot’s email marketing software is free. For additional functionalities, the price increases.

Plezi

Plezi is a powerful marketing automation solution that helps store owners create fully automated and intelligent email marketing campaigns. They can also build smart campaigns that automatically personalise and segment their audience.

If you are beginning your digital journey and looking for the best email marketing software for eCommerce, Plezi could be a great start. The email marketing tool offers customizable email templates that can be easily edited via the drag and drop builder. 

plezi-email-marketing-solution-for-ecommerce
Source: Plezi

Plezi shines out in analyzing each action of customers. Detecting the buying journey of prospects helps better understand their needs. The comprehensive reports Plezi provides make it easier to gain insight into all of the multi-channel interactions. Email deliverability, open rates, clicks and conversion rates are some of the metrics that reports cover. 

Plezi offers different pricing plans that vary between £299 to £499 per month based on the number of your contacts.

BigMailer.io

BigMailer is a cloud-based email marketing tool that allows users to create and send emails in bulk, auto/drip or transactional. It also provides an extensive contact list that includes a sheer number of subscribers to manage them more effectively in a single dashboard.

bigmailer-email-marketing-solution-for-ecommerce
Source: BigMailer

BigMailer’s built-in brand management platform supports all types of email marketing campaigns and white-label options. Users can use the custom email templates as well as create new ones depending on their desires using the drag and drop editor.

If you are an Amazon reseller, BigMailer provides specific solutions only for you. Without connecting your Amazon SES account, you can import your contacts or use its email collection forms. From checking bounces, complaints and unsubscribers to email engagement tracking and reporting, BigMailer meets all your needs.

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BigMailer offers four different pricing plans that charge based on the number of your contacts. Reach out to them to get more information.

Constant Contact

The last mention goes to Constant Contact which is one of the best email marketing software for eCommerce. By using Constant Contact, marketers can create effective email marketing campaigns that meet their business goals. 

Whether running physical stores or digital shops like Shopify stores, email marketing will remain vital. Constant Contact helps users at each stage of their email marketing journey. Creating and designing emails, customizing, segmenting customers, analyzing and reporting email marketing campaign metrics are just some of the benefits the email marketing software offers. 

constant-contact-email-marketing-solution-for-ecommerce
Source: Constant Contact

Constant Contact allows marketers to target new audiences and generate brand awareness by conducting substantial email marketing campaigns. Especially, social media ads, landing pages and website sign-up forms are great ways to seek new customers. Social media ads, particularly Facebook ads is one of the most effective lead generation channels as it targets extremely narrow audiences.

Last but not least, Constant Contact integrates numerous eCommerce platforms to grow your online store better.

Constant Contact provides two different pricing plans that vary between $20 to $45 per month based on the number of contacts.

Wrapping Up: Which is the Best Email Marketing Platform for eCommerce Business Owners?

Every business is unique. So, it will not be fair to point out only one email marketing platform that suits each marketer’s needs. 

We have discussed above the tools that we believe could be the best solution for eCommerce store owners for easing their jobs. Depending on your business core needs and of course budget, you will be the one who has the final say. 

If you are still undecided about which email marketing service best suits your needs, there are more solutions here to unleash the power of your eCommerce business!



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EMAIL MARKETING

10 Things You Need to Stop Doing in Your Marketing Emails

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10 Things You Need to Stop Doing in Your Marketing Emails


Did you know that roughly 45% of emails sent are considered spam?

Yes, that number sounds bad.

Maybe your marketing emails aren’t spam, they can be treated as one by your recipient.

Note: This post was originally published in June 2015, and updated in November 2021 to include new tips and data.

For some people, email marketing is the best way to go, but others commit huge mistakes in their marketing emails and think that it doesn’t work.

So before you leave email marketing behind, why don’t you analyze your marketing emails first? Maybe there are things you can improve that you haven’t seen yet that’s why your efforts are failing miserably.

So, without further ado, here are the top 10 things you should stop doing in your marketing emails to increase open rates and conversions.

1. Generic subject lines

Serious question. How many emails do you receive every day? Maybe too much that you can’t read every single one of them.

According to TechJury, the average office worker receives around 120 emails per day.

What are the odds that your email will be one of the few opened? Or even just noticed?

Too low if your subject line is not as brilliant as Buzzfeed’s email subject lines.

Buzzfeed Marketing Emails Subject Line

Subject lines are one of the most crucial parts of an email, that’s why you have to be very careful when creating one.
Good thing there are ways you can follow to make sure that your emails will go directly to your recipients inbox – meaning higher chances of being opened!

  1. Avoid spammy words like “free,” “limited time,” “buy,” and using all caps, such as “REMINDER,” and “CLICK.”
  2. Be clear. Being witty or super creative with the subject line is fine, but be sure that you’re not compromising clarity. Be clear with your message and intention, and avoid disappointing your recipients by putting up a subject line that will not be further explained in the content.
  3. Be concise. Subject lines that work have 50 characters or fewer. Concise subject lines are recommended if you want it to be fully displayed in the email pane – especially for mobile devices.

A good subject line is not too generic that it doesn’t really speak with your recipients, rather, it should urge them to do something or show that they will benefit from reading your email.

Tip: A/B test your subject lines

A/B testing is when you change certain parts of your email, whether it be the subject line or body copy, to see how the changes impact your results.

By A/B testing, you get to see what works with your audience and what doesn’t. For example, if your subject lines with puns get consistently higher open rates, then moving forward you know it’s better to have punny subject lines.

See also  The Fundamentals of Email Marketing

2. Images that don’t display properly

We’ve all experienced receiving marketing emails with broken images.

I know… that’s frustrating.

Although you can’t always blame yourself or your email marketers for instances like this, because not all recipients can receive visual elements – some can only receive in plain text.

What you can do instead is to limit the usage of images, and make sure that you have proper alt text for all your images to keep your readers away from being clueless on what your images are all about.

Buzzfeed Marketing Emails ALT Text

3. Usage of “noreply” emails

 

Lomography No-reply marketing emails

Generic addresses, especially ‘no-reply’ ones prevent your readers from engaging with your business. And we don’t want that.

We want to receive emails with email addresses that we can reply to – where we can ask questions or give feedback.

‘No-reply’ email addresses have also been proven to decrease open rates, and increase unsubscribe and complaint rates.

If you’re not yet convinced that you should give up using ‘no-reply’ email, perhaps this guideline will finally persuade you.

The CAN-SPAM Act: A Compliance Guide for Business

According to the first item in the CAN-SPAM Act, “Your “From,” “To,” “Reply-To,” and routing information – including the originating domain name and email address – must be accurate and identify the person or business who initiated the message.”

4. Generic salutations

Personalization is a very important part of email creation. We give value and attention to emails that we know is made especially for us. And how do we know it’s for us?

When it’s addressed to us – when names are mentioned.

So stop that “To whom it may concern,” “Dear Sir,” or worse, “{INSERTFIRSTNAME}” salutation and start using actual names.

“…years and years of sifting through emails has conditioned people to discard anything that doesn’t come from a recognizable friend or family member and/or doesn’t open with a personalized greeting. Any message that doesn’t refer to the recipient by name is getting discarded—period—never to be pondered again. You have to be on a first-name basis with your recipient. That’ll get you in the door, so to speak, and leave the recipient open to reading your message.” -Dan Forootan (How Important Is Personalization To Your Email Marketing Campaign?)

If you’re using an email marketing software, check if you’re typing the correct personalization shortcodes. You wouldn’t want your subscriber to end up with a “Dear    ,” or again, {INSERTFIRSTNAME}.

5. Misleading content in marketing emails

You promised something good in your subject line. Now you make sure that the content justifies it.

I’ve been subscribed to HubSpot for quite sometime now, and they never fail to keep their promises. When they say that a free guide or eBook is included, expect that a download link is included in that email – and expect that it’s really free.

See also  How to Sell Your eCommerce Business With Email Marketing

HubSpot Email Content

Just like the subject, avoid using spam trigger words like “prize,” “free,” “bonus,” “buy,” and “order.” Instead, use persuasive words like “because,” “you,” and “imagine.”

You can use HubSpot’s The Ultimate List of Email Spam Trigger Words to know what to avoid.

6. No call-to-action

Unless you’re doing a personal email and just want to say hi, you need a call-to-action.

The very reason why you’re marketing through email is because you want to sell something, or perhaps you want your readers to benefit from you. The point is you either want to give, or you need something – usually both.

Make your intentions clear by putting call-to-action. And guide your audience on what to do – until the very last step.

“Be clear and direct with your users, telling them exactly what you’d like them to do.”Conversion Rate Experts

KISSmetrics has always been generous with giving steps and options. Just take this example below:

KISSmetrics Call-to-Action

Including a short explanation or bullets of your product’s features with call-to-action button is also a good way to convert.

Evernote Call-to-Action

7. Multiple marketing emails with the same content

Weeks ago, I committed a mistake that nobody should ever follow.

I published a post in SEO Hacker, and later on decided to modify the headline and slugs. There’s nothing wrong with that – you can always change your title and slugs if you feel that it’s necessary to do so. However, when your published post is automatically being sent to thousands of subscribers, then you have to be careful.

I use an email marketing software called AWeber, and every time we publish an article, it automatically sends an update to our subscribers like this:

SEO Hacker Email Marketing

Once it’s sent, and you modified the slugs of your post, it will generate a new email – regardless if it’s the same post or not. That’s what I did, and that’s the dangerous part.

Just by modifying the slugs, I have sent two emails (in the same day) containing two different titles but the same content and is directed to the same article.

SEO Hacker Email Marketing Mistake

Not a very nice move!

It can confuse your readers, or they may not give importance to your emails at all, because really, who wants to be bombarded with multiple emails with the same content?

8. No option to unsubscribe from marketing emails

Admit it, even if you have compelling content, there will always be people who won’t like (or will stop liking) receiving marketing emails. That’s why you need to give them the option to unsubscribe – and make it visible.

A while back, Gmail started displaying the unsubscribe links at the top of messages.

Unsubscribe Google Feature

But you should still include an ‘unsubscribe’ button. For example, my Leadership Stack Podcast emails have this option at the footer.

See also  Digital Marketing's Importance For Small Businesses

Unsubscribe button

9. Not segmenting the customers for marketing emails

Another major mistake that you may be committing is forgetting to segment your customers. Customer segmentation is the process of grouping customers based on various factors such as age, gender, industry, and others.

It’s important to ensure your customers are segmented properly so that the emails they get are personalized. For example, some of my customers work in marketing, some work in SEO, and others are entrepreneurs. If the emails they get don’t fit their demographic, they would just unsubscribe because I’m not adding value to their life.

Besides, receiving the kind of content everyone else receives doesn’t feel good. As a customer, you want to be spoken to. Segmenting customers helps with that.

10. Having generic content

I already touched on it a little earlier: Having generic content doesn’t do anyone any favors. Your customers don’t want to receive the same content as everyone else. They want you to speak to them.

Let’s say you’re asking for a donation, and you’re just asking the same amount from everyone. What if a third of the people you sent that email to are living paycheck-to-paycheck, the other third are living comfortably, and the final third are rich? Expecting all of them to give $50 will be unreasonable, and your email will show them that you don’t care about their situation.

You can avoid that by personalizing your email using dynamic content, where certain parts of your email are filled in by the data your customers provide you. This makes the email – you guessed it – personal for the customer. According to Keela, “When compared to non-personalized email campaigns, personalized emails yield 29% higher unique open rates and 41% unique click rates.”

Key takeaway

Sometimes we get so excited, we want to jump right in and just do things for marketing’s sake, leaving no chance for proper planning and execution.

But, that’s not how it should be – even in email marketing.

Once in a while, you need to do an audit of your email marketing. Ask yourself, “How is it working for me?” and “What are the things I need to improve?” Then you can try different styles, different approaches, perhaps different tones, but never ever commit these 10 email marketing sins. Unless you want to end up in the spam folder of your recipients.

And of course, if you want to be absolutely sure that these 10 deadly sins won’t be committed, we have an email marketing service you can check out.

Happy email marketing, and let me know what you think!



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EMAIL MARKETING

What is Phygital, and How Does it Apply to Email Marketing?

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what-is-phygital,-and-how-does-it-apply-to-email-marketing?

Have you ever imagined a hybrid of physical and online worlds where buyers can shop both in-person and online? It sounds like a peripheral concept, right? Well, brands like Amazon, Nike, Magik Book, and Pokemon Go have made the blended environment a reality. 

Your brand can be a front-runner, too, in implementing the phygital approach. But what exactly is phygital, and how does it apply to a memorable customer experience? Read on to learn the nitty-gritty details about this new and trendy marketing term. 

What is Phygital?

Let’s begin at the top. Phygital is a compound term that combines two words: Physical and digital. It’s a relatively new term that probably caught on in the marketing world during the COVID19 pandemic.

In the marketing realm, phygital refers to using technology to blend the physical and digital customer experiences. 

Over the last few years, companies have strived to deliver an omnichannel marketing experience that removes customers’ frustration, friction, and churn. A lot of that has been happening online, with brands seeking to provide a personalized experience on online channels that customers use. 

It’s easy to understand why. According to Google statistics, about 63% of shopping begins online. However, 52% of Americans aren’t ready to abandon their in-person shopping habits, with 31% indicating they will continue to shop in-store.  As a result, focusing on online channels only would mean sidelining those customers that still value in-store shopping. 

Phygital offers the best option to draw from the best of both worlds. It enables you to deliver a unique interactive experience for each user, whether they shop online or in person. 

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What is Phygital Marketing?

As the name suggests, phygital marketing is any marketing effort that seeks to merge physical and digital experiences. It entails using digital tools to enhance the customer experience in physical stores. 

A good example of phygital marketing is the Buy Online, Pick-Up In-Store (BOPIS) strategy. BOPIS combines online and in-store experiences to offer customers a more convenient way to shop. They can enjoy the convenience of buying goods online and pick them up in an hour from the brick-and-mortar store rather than wait three days or longer for an Amazon delivery. 

How Does it Apply to the Customer Experience?

The truth is, even though in-store shopping is losing the battle to online shopping, some of its aspects remain appealing to customers. With the emergence of concepts like BOPIS, Buy Online, Return In-Store (BORIS), and Reserve Online, Pick Up In-Store (ROPIS), phygital will only get more influential on customer experiences. 

Phygital is key to customization of the retail experience. It brings the benefits of omnichannel customer experience to the brick-and-mortar store. 

Brands like Nike and Amazon are aware of the growing influence and are now the front-runners in embedding phygital to their retail experience. Amazon Go is quintessential of how brands can apply phygital. 

The convenience stores give customers the customary brick-and-mortar feel. However, Amazon has used digitization to remove registration, cashiers, or store attendants. Instead, when you scan a QR code, the systems let you into the store. 

Here’s the most exciting thing. Usually, you would pick out an item and place it in a physical shopping cart — it’s still happening at Amazon Go. In addition, Amazon uses intricate systems that add an item to a virtual cart (such as the one you find online) each time you pick the item from the shelf. 

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Since there are no attendants, you pick the items you want and walk out. The Amazon Go app charges your linked bank account and sends you a digital receipt in minutes. No queues to eat up your time. 

Amazon has brought the convenience of online shopping to real-life — and it’s working magic. The only hint of in-store shopping is that you have to walk into the convenience store and pick out stuff from the shelf. Everything else is reminiscent of shopping online from the comfort of your couch. 

Going forward, more brands will jump that bandwagon in a bid to improve customer experience. 

How Can it Be Used in Email Marketing?

Let’s take Amazon Go, for example. When you pick out an item from the shelf, the trackers send signals to the system to automatically add that item to your virtual cart. The reverse happens when you return the item to the shelf. 

That alone can provide Amazon with plenty of data that can be used for email marketing. For example, if a customer repeatedly picks a product but returns it to the shelf before walking out of the store, it means the customer wants that particular product but is hesitant to buy for some reason. Perhaps it’s unexpected costs, which is one of the top reasons people abandon carts

Using email marketing, you could send that customer personalized discounts or cheaper alternatives for that product. That could persuade the customer to buy the product the next time they visit the convenience store. 

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In other words, a phygital approach can provide access to customer insights that email marketers can leverage, resulting in smarter email campaigns and increased ROI. However, note that the technology is still in its inception stage, so more benefits for email marketers will emerge as it evolves. 

Make the Most Out of Phygital

Phygital could be the solution to the problems customers encounter when shopping online. For example, your customers might buy the idea of BOPIS because it saves them time and money. On your side, you’ll get more data that you can analyze to tweak your process to unlock more sales via email marketing.  

What are you waiting for? Implement a phygital strategy and arm yourself with a great email marketing software solution to make the most of the new retail experience. 

Seen at: Benchmarkemail.com

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