MARKETING
29 Free Resume Templates for Microsoft Word (& How to Make Your Own)
No matter what industry you work in (or your experience level in that industry), a plain, black-and-white resume written in Times New Roman font just doesn’t quite cut it anymore.
But just because resumes have gotten more creative doesn’t mean you need special design software to make your application stand out. On the contrary, writing your resume in good old Microsoft Word is still the perfect way to develop your personal brand, while also communicating your experience and career goals.
Read on to find out how to make your resume in word, then download one of these amazing resume templates that open directly in Microsoft Word.
Download 12 free, editable resume templates.
If you have Microsoft Word installed on your computer, open the program and let it load for a moment. There will be a couple of helpful options waiting for you on the first screen, specifically for resume creation.
Once you’ve launched MS Word, a window of templates will appear. Scroll down until you see the template options designed for resumes — there will be at least two of them. Double-click the one that suits your style and personal brand, but don’t be too particular about design just yet … you can customize these templates quite a bit.
When your resume template opens, you’ll see placeholder text for each line of your resume, starting with your first and last name at the top. Delete this header text and enter your name, as well as any contact information by which you want the recruiter to contact you.
Use the first line below your name and contact info to describe who you are, what you do, and what you’re looking for in your career. List any relevant degrees or certificates you received through schooling. You can safely exclude secondary education if you’ve graduated from an accredited college.
Your professional experience is frequently the most important section of your resume, so feel free to rank this section above your skills and education, depending on how many jobs you previously held.
If you have experience in certain software, exercises, problem-solving, or management techniques, use them to populate your skills. Your resume’s “Skills” section helps reveal what all of your previous jobs or related experiences have in common, based on what they taught you and what you provided them.
Finish out your resume with any personal accomplishments or accolades you think a hiring manager in your industry would appreciate. Although this section shouldn’t include a Most Improved recognition from little league, for example, it should definitely include your Marketer of the Month award from your last position.
Next, let’s cover how to format your brand-new resume in Word.
When formatting a resume in Word, it’s important to know the right style. We’ll go over it piece by piece. Your resume should contain one-inch margins on all sides. Most documents will automatically have one-inch margins, but it’s best to double-check or create them yourself. Here’s how to create one-inch margins for your resume:
Lastly, make sure your font size is 12-pt. This font size is standard for most resumes. However, if you have a particularly long CV, you could potentially get away with an 11-pt font size to fit it all on one page.
You should separate each section (i.e., education, work experience) with a header.
Create a header in Word by selecting “Styles”. You can use “Header 1” for your first and last name at the top of the page. “Header 2” is great for the “Education” section, “Work Experience” section, and “Skills” section. Use “Header 3” for employer names and job titles, and use normal text to fill in the details of your accomplishments, skills, and educational background.
If you want to visually divide your resume into different parts, you can create dividers to split up the information and make your resume more scannable. Here’s how to add dividers:
Go to “Insert”, select “Illustrations,” and then click “Shapes”. You can select “Lines” to draw a line in Word. Another shortcut to create dividers is pressing the “=”, “_”, or and “*” three times and hitting enter. These give a variation of dividers that can add dimension to your resume.
The truth is, no hiring manager will read a paragraph of information, so we recommend using bullets instead to list your accomplishments and responsibilities underneath your job titles. When you open “Paragraph,” you’ll see a variation of bullet points you can use. Choose the one you like best. Sometimes, you might not have time to create and format a resume from scratch. Plus, if you’re already employed full-time, it’s hard to find the time to apply to a new job opportunity, let alone update your resume to reflect your qualifications.
Luckily, there are numerous publishers out there who’ve created incredible resume templates for quick editing and formatting in Word.
You can also find resume templates directly in Word, which we’ll go over next.
When you open Word, go to ‘New’. On the bar on the left, select the ‘New’ option if it’s not selected already. Scroll down and you will see the resume template options that Word provides. These templates are visually appealing and are ready-made to send with your job application.
To keep you from hunting the internet for resume templates that are both free and compatible with MS Word, we’ve listed some options below for you to customize with your own information right now.
Some of them come with variations so you can pick your favorite design. A few of them cater specifically to marketers.
We’ll start with a simple one. This is a HubSpot exclusive resume template that is simple and clean with attractive monogrammed headers to call out each section of the resume. The rest of the design relies on a simple serif font for easy reading, which is a good thing considering that hiring managers only take 7.4 seconds to evaluate a resume. You want your experience section to be easily scannable.
This resume template is best for freelancers. The project section is great for showcasing the skills that would be most applicable for the industry the applicant wants to enter.
Pulling your more text-heavy information off to the side in an attractive color-blocked sidebar, this resume lets your experience stand for itself in white space at the top. It’s also easily customizable with no difficult-to-manipulate tables or formatting. The sidebars are in movable text boxes that can even be removed if you wish. This template is best for young professionals starting their career. This adjustable resume template can give you full customization options for your first resume.
This resume takes on a different look than most resumes, centered around a single bar. This makes the resume more visually striking, which could draw attention as hiring managers are evaluating candidates. It also puts emphasis on the objective with your chronological experience supporting it underneath. All of this is in an attractive serif font that is elegant and classy.
This template is great for college graduates to demonstrate their most recent accomplishments. The “Objective” section will help you showcase where you are trying to go in your career.
Speaking of serif font, this resume puts forward an element of grace and formality with its font choices. It’s perfect for individuals who are looking for more organic color than the ones more typically found in resumes, and the colors are also easily changed in Microsoft Word’s theme settings. It also includes a skill-level bar, adding a nice visual touch to the template.
This template is great for college students to demonstrate their internship experience. The volunteering section gives a rounded viewpoint of your accomplishments if you are just leaving college.
This resume template is available from Microsoft itself, and it’s one of many free templates the company has prepared for those who depend on Microsoft Office tools to create content. Yes, it is written in Times New Roman — don’t freak out. Designs like this can borrow an old-school typeface and still impress recruiters with a clean layout and subtle use of color. You can also change the font if you wish (and the same goes for every template in our list).
The “Skills” section is perfect for candidates in the tech industry. A candidate can showcase the languages they are fluent in and show a variety of accomplishments, successfully demonstrating their capabilities as they move into a new industry.
The digital marketing resume below comes from our own collection of resume templates, all of which open directly in MS Word.
Coming with two pages total, this sheet holds a wealth of information and offers the perfect amount of style while maintaining professionalism. Mid-level marketers all the way up to CMOs can find this template valuable.
In this resume template, mid-level marketers can effectively showcase a variety of their skills, as well as their portfolio and other media pieces.
This template is the perfect balance of creative and modest — best for the professional who wants to seem casual, thoughtful, but not over the top. Not only does it feature a space for a headshot on the top-left, but you can customize the color of that entire panel. Created by Zoki Design, the resume template also comes with a matching cover letter template.
If you have years of professional experience behind you, it’s smart to showcase the bulk of them without making the resume look dense with information. This design allows junior and senior executives to illustrate their authority and expertise in a clean, streamlined package.
The Black and White resume template below suits professionals who prefer using color and shading to add structure to their resume.
The black banner at the top contrasts the applicant’s name nicely to help make him/her more memorable to recruiters. The gray banner just below the header is perfect for a summary or career objective — it makes one’s goals known but doesn’t overpower the experience listed below it.
If you’re a graphic designer, this is the resume to showcase your art. This template has a monochromatic color scheme, but if you are a designer, you can easily take it to the next level.
The illustration on the top-left of this template shows who the designers at Hloom had in mind for this resume: civil engineers. But because it’s a Word document, that graphic is easy to edit and replace with an image that represents your line of work. Are you an analytics buff? Design a clever bar or line graph icon and place it next to your name in blue (or whatever color you’d like!). If you’re a civil engineer who wants to display your accomplishments, this is the template to use! There’s a section that lets you list all of your achievements and notable opportunities that made you grow as a civil engineer.
Red color never fails to stick out on a sheet of paper, especially if it’s included in small amounts. The resume template for email marketers, below, captures that balance.
In addition to the professional title in the top-righthand corner, this template also stands out with a thin sans-serif font, helping make a lot of text easier for a recruiter to digest and read through.
If you are an email marketer who wants to highlight successes in your previous campaigns without boring the viewer with the details, this resume template is perfect for displaying bite-sized information.
This one, also from Hloom, gives you exactly what the name suggests: ample space for the info you need, with headers that pop just enough to get your employer’s attention.
Although the template fits a ton of text, its soft color palate prevents the document from seeming overwhelming. This resume gives a lot of information all at once, which is perfect for professionals with more than eight years of experience. The layout makes it easily scannable and easy for a recruiter to read.
Ironically, a dark background could be just the thing to ensure your resume doesn’t fall into the black hole of resumes piled on the hiring manager’s desk.
Using soft, yellow font, the resume template below inverts the usual color scheme of a resume without trying too hard to be creative.
If you have years of experience in an executive position, this design has a bold and unique design that will separate you from the pack. What’s more, it has an area where you can list your achievements, relevant skills, and notable opportunities, allowing you to showcase your effectiveness as a leader.
Similar to the Simple and Clean template mentioned earlier, this resume design by Nowpixelse communicates a truly professional tone. The template’s muted colors work very well with the side panel layered over the top header.
Whether you’re just starting out in any industry or looking to change careers, this template is suitable to highlight your skills and qualifications to propel you to the next level.
Here’s another resume template dedicated to the digital marketer. This sheet offers all the inbound marketing language you need to express your values as a passionate, brand-loyal professional.
Similar to a few other templates on this list, it also uses just a dash of vibrant color in the applicant’s name at the top (where it matters most).
This template is great for candidates moving into a communications or marketing role. Aside from its amazing visual appeal, this template creates a sense of connection with the reviewer by adding a personal touch.
This is another sharp template that offers a basic but confident design for any professional. The warm-colored panel on the right-hand side is pre-formatted for a written profile, where you can write a summary of your background or a form letter to each employer.
Just be sure to personalize this messaging to each new recipient so it works for the job you’re applying to. This template is available on Freesumes, and is free to users once they share the page to Facebook or Twitter.
This resume is great for someone starting their career who needs a little guidance on how to best display notable experiences related to the job posting. Also, it is an editable template that can easily be personalized to appeal to the HR rep reading the resume.
There isn’t a better name for the template below. The Spick and Span resume might be the cleanest-looking sheet on this list.
It uses boldface, all-caps, and gray typeface to structure various headers of the document differently and maximize the hiring manager’s reading experience. And all that minimalism makes the professional headshot at the top pop off the page.
Resumes that look like this can be the work sample. If you have a background in illustration or design, making your resume stand out will be a great nod to your future employer. Get creative with your resume’s design if you want to work in an illustrative industry.
Similar to the Centered Bar resume earlier in the post, Hloom’s Timeline template is a super simple but creative way to tell your story.
You can convey your progression through various jobs you’ve held on one side of the vertical line, and more static elements of your background — such as skills and education — on the other.
This template has a sleek and clean look that places the focus on the highlights of your experience rather than on the minor details. If you have a background in editing or copywriting, this resume is the perfect way to showcase your skills in a concise and effective narrative … without the fluff!
This basic resume template is suited for content producers at all stages in their career. By spreading out the header and “Skills” text horizontally, the resume below fits a lot of crucial information comfortably on one page (of course, it also comes with a second page if you need it).
This resume will help content creators showcase their biggest projects and most notable accomplishments. It’s great for showing how your scope of work has increased over the years, solidifying your expertise in that field.
This is perhaps the most imaginative of all the Word-based resume templates on this list — with both a skills meter and a comic headshot.
The template was designed by Venkata Naresh and comes with 12 different versions of the design you see below. Have you created a Bitmoji of yourself? Do you think your employer would find it creative? Match the template and add it as your photo.
If you need a resume template that will showcase your artistic skills without being too casual or being too informal, this is perfect for you. You can also add in notes of your accomplishments, relevant skills, and qualifications for the job.
The curriculum vitae-style resume below flips the typical two-column resume so the basic applicant information is listed across the right side, rather than the left. Feel free to change the color of this sidebar in Microsoft Word if dark-red isn’t your thing — the template can pull off any color you wish.
If you are a graduate student entering the workforce, having a CV-style resume will demonstrate the depth of your knowledge first and showcase how your continued education will contribute to your future work environment.
This template, also offered on Freesumes, dares to use yellow as the dominant color — but doesn’t sacrifice professionalism in the process.
The document anchors the education section to a thick, bright banner across the bottom, but you can likely change this to a skills section with some simple editing in Microsoft Word.
This clean-cut design represents a candidate who is all about precision. This template would serve candidates who have experience in architecture or construction.
This resume template has quite a flashy header — no photography pun intended — but it’s not just for photographers. What makes this resume unique is the space for references on the lower right-hand side. Does your field need others to vouch for your experience? This resume gives you room for three solid recommendations.
If you work in branding or have a large social media following, you can demonstrate your ability to create a cohesive message with this resume template. Feel free to change the color scheme to suit your brand.
This one was designed by the stationery experts at MOO and is offered for download by Microsoft. Simple but vibrant, this template hugs the text with an artistic header and footer — great for recent graduates who need to fill empty space on the page.
If you are a photographer who does freelance work, this is a great template to showcase your experience. This will give your hiring manager or client an excellent first impression because it showcases your creative ability without sacrificing the important elements — your accomplishments.
This resume embraces simplicity with a slight touch of color to make things a bit more interesting. It also nicely sections off Skills and Education notes from the Work History list.
With LiveCareer.com, you can generate a template with your basic information and then download it to add small details. This resume gives a modern twist on the resume. It’s perfect for those looking for a fresher look than the traditional resume.
This NovoResume.com template is colorful and includes a place for your headshot which could make you look both interesting and confident to an employer.
A colorful format like this one might be great for a media or advertising professional who wants to keep their job application visually memorable to prospective employers.
If you’re looking for simplicity and efficiency rather than something colorful, consider this Elegant Resume Template from Jofibo.
With Jofibo, you can select this or other similar templates on the website, enter your information, and then download it quickly and easily.
If you are a mid-level marketing candidate, use this fun template to showcase all of your expertise and accomplishments. It’s an eye-catching template that displays your creativity and ability to engage.
Canva, an easy-to-use design template website, offers a few great resume templates. One of them is this simple resume with a touch of color in the background.
Because of the color and image, it’s pretty memorable. But, for those who prefer a more conservative resume look, this template is fairly simple.
This template is great for senior executives and accomplished candidates moving into a high-rank position. This layout allows you to fit plenty of accomplishments, and the conservative look organizes the fullness of your career neatly.
This resume is perfect for displaying a clear timeline of your career history. It’s ideal for a seasoned professional who may have a lot of experience and wants to display it on one to two pages.
The template also allows you to highlight your competency level in various areas, giving the recruiter an easy way to spot your expertise.
This resume is great for people in the technical space because it adds a touch of color and feels more compact, which will allow you to get right to the point about your key skills, certifications, and work experiences.
This resume is also downloadable and editable on Canva. It was created for account executives but could also be great for graphic designers or people working in visual fields due to its unique, but still professional, color scheme.
This colorful template gives designers and creatives the opportunity to showcase their talents on their resume. Utilize the colors as a basic layout, but feel free to use the resume’s design to showcase the way you would work on a future project. This would be a great reference point when you land an interview.
Remember, once you’ve finished personalizing your resume, you’re not ready to submit an application yet. To ensure your resume’s format stays the same for everyone who receives it, save the document as a PDF. Best case scenario? Even the hiring manager won’t believe your resume came from Word. Editor’s Note: This post was originally published in 2018 but was updated in May 2020 for comprehensiveness.
How to Make a Resume in Word
1. Open Microsoft Word on your computer.
2. Select either “Basic Resume” or “Bold Resume” from the template menu.
3. Fill in your name and contact information at the top.
4. Draft a brief summary of your experience and goals.
5. Enter your school and latest education.
6. Describe each job you’ve held using the lines prompted on the template.
7. List all relevant skills.
8. Describe any relevant accolades and accomplishments.
How To Format a Resume in Word
Set the Right Margins and Font Size
Create Headers
Create Dividers
Create Bullet Points
How to Find Resume Templates in Word
Free Resume Template Downloads for Word
1. Monogram Header Resume Template
Download this template here.
Recommended For: Freelancers
2. Maroon Sidebar Resume Template
Download this template here.
Recommended For: College Graduates
3. Centered Bar Resume Template
Download this template here.
Recommended For: College Graduates
4. Bold Serif Resume Template
Download this template here.
Recommended For: College Students
5. Modern Chronological Resume Template
Download this template here.
Recommended For: Developers
6. Digital Marketing Resume Template
Download this template here.
Recommended For: Mid-Level Marketers
7. Simple and Clean Resume Template
Download this template here.
Recommended For: Junior to Senior Executives
8. Black and White Resume Template
Download this template here.
Recommended For: Graphic Designers
9. Urban Development Resume Template
Download this template here.
Recommended for: Civil Engineers
10. Email Marketing Resume Template
Download this template here.
Recommended for: Email Marketers
11. Info Pop Resume Template
Download this template here.
Recommended For: Experienced Professionals
12. Dark Resume Template
Download this template here.
Recommended For: C-Suite Executives
13. Neat and Confident Resume Template
Download this template here.
Recommended For: Professionals in All Industries
14. Inbound Marketing Resume Template
Download this template here.
Recommended For: Communications and Marketing Candidates
15. Smart and Professional Resume Template
Download this template here.
Recommended For: Young Professionals
16. Spick and Span Resume Template
Download this template here.
Recommended For: Creatives, Designers, and Developers
17. Timeline-Style Resume Template
Download this template here.
Recommended For: Editors and Copywriters
18. Content Production Resume Template
Download this template here.
Recommended For: Content Creators and Videographers
19. Fresh Resume Template
Download this template here.
Recommended For: Creative Artists or Digital Marketers
20. CV Resume Template
Download this template here.
Recommended For: Graduate Candidates
21. Goldenrod Resume Template
Download this template here.
Recommended For: Architects
22. Resume Template With Personal Endorsements
Download this template here.
Recommended For: Brand Marketers or Personal Influencers
23. Creative Resume Template
Download this template here.
Recommended For: Photographers and Other Creatives
24. Modern Resume Template
Download this template here.
Recommended For: Young Professionals
25. Functional Resume Template
Download this template here.
Recommended For: Media Professionals
26. Elegant Resume Template
Download this template here.
Recommended For: Marketing Candidates
27. Blue Corporate HR Resume Template
Download this template here.
Recommended For: Corporate Candidates
28. Concept Resume
Download this template here.
Recommended For: Candidates in the Tech Industry
29. Cream and Green Resume Template
Download or edit the resume template here.
Recommended For: Graphic Designers and Other Creatives
How to Save Your Resume
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MARKETING
Effective Communication in Business as a Crisis Management Strategy
Everyday business life is full of challenges. These include data breaches, product recalls, market downturns and public relations conflicts that can erupt at any moment. Such situations pose a significant threat to a company’s financial health, brand image, or even its further existence. However, only 49% of businesses in the US have a crisis communications plan. It is a big mistake, as such a strategy can build trust, minimize damage, and even strengthen the company after it survives the crisis. Let’s discover how communication can transform your crisis and weather the chaos.
The ruining impact of the crisis on business
A crisis can ruin a company. Naturally, it brings losses. But the actual consequences are far worse than lost profits. It is about people behind the business – they feel the weight of uncertainty and fear. Employees start worrying about their jobs, customers might lose faith in the brand they once trusted, and investors could start looking elsewhere. It can affect the brand image and everything you build from the branding, business logo, social media can be ruined. Even after the crisis recovery, the company’s reputation can suffer, and costly efforts might be needed to rebuild trust and regain momentum. So, any sign of a coming crisis should be immediately addressed. Communication is one of the crisis management strategies that can exacerbate the situation.
The power of effective communication
Even a short-term crisis may have irreversible consequences – a damaged reputation, high employee turnover, and loss of investors. Communication becomes a tool that can efficiently navigate many crisis-caused challenges:
- Improved trust. Crisis is a synonym for uncertainty. Leaders may communicate trust within the company when the situation gets out of control. Employees feel valued when they get clear responses. The same applies to the customers – they also appreciate transparency and are more likely to continue cooperation when they understand what’s happening. In these times, documenting these moments through event photographers can visually reinforce the company’s messages and enhance trust by showing real, transparent actions.
- Reputation protection. Crises immediately spiral into gossip and PR nightmares. However, effective communication allows you to proactively address concerns and disseminate true information through the right channels. It minimizes speculation and negative media coverage.
- Saved business relationships. A crisis can cause unbelievable damage to relationships with employees, customers, and investors. Transparent communication shows the company’s efforts to find solutions and keeps stakeholders informed and engaged, preventing misunderstandings and painful outcomes.
- Faster recovery. With the help of communication, the company is more likely to receive support and cooperation. This collaborative approach allows you to focus on solutions and resume normal operations as quickly as possible.
It is impossible to predict when a crisis will come. So, a crisis management strategy mitigates potential problems long before they arise.
Tips on crafting an effective crisis communication plan.
To effectively deal with unforeseen critical situations in business, you must have a clear-cut communication action plan. This involves things like messages, FAQs, media posts, and awareness of everyone in the company. This approach saves precious time when the crisis actually hits. It allows you to focus on solving the problem instead of intensifying uncertainty and panic. Here is a step-by-step guide.
Identify your crisis scenarios.
Being caught off guard is the worst thing. So, do not let it happen. Conduct a risk assessment to pinpoint potential crises specific to your business niche. Consider both internal and external factors that could disrupt normal operations or damage the online reputation of your company. Study industry-specific issues, past incidents, and current trends. How will you communicate in each situation? Knowing your risks helps you prepare targeted communication strategies in advance. Of course, it is impossible to create a perfectly polished strategy, but at least you will build a strong foundation for it.
Form a crisis response team.
The next step is assembling a core team. It will manage communication during a crisis and should include top executives like the CEO, CFO, and CMO, and representatives from key departments like public relations and marketing. Select a confident spokesperson who will be the face of your company during the crisis. Define roles and responsibilities for each team member and establish communication channels they will work with, such as email, telephone, and live chat. Remember, everyone in your crisis response team must be media-savvy and know how to deliver difficult messages to the stakeholders.
Prepare communication templates.
When a crisis hits, things happen fast. That means communication needs to be quick, too. That’s why it is wise to have ready-to-go messages prepared for different types of crises your company may face. These messages can be adjusted to a particular situation when needed and shared on the company’s social media, website, and other platforms right away. These templates should include frequently asked questions and outline the company’s general responses. Make sure to approve these messages with your legal team for accuracy and compliance.
Establish communication protocols.
A crisis is always chaotic, so clear communication protocols are a must-have. Define trigger points – specific events that would launch the crisis communication plan. Establish a clear hierarchy for messages to avoid conflicting information. Determine the most suitable forms and channels, like press releases or social media, to reach different audiences. Here is an example of how you can structure a communication protocol:
- Immediate alert. A company crisis response team is notified about a problem.
- Internal briefing. The crisis team discusses the situation and decides on the next steps.
- External communication. A spokesperson reaches the media, customers, and suppliers.
- Social media updates. A trained social media team outlines the situation to the company audience and monitors these channels for misinformation or negative comments.
- Stakeholder notification. The crisis team reaches out to customers and partners to inform them of the incident and its risks. They also provide details on the company’s response efforts and measures.
- Ongoing updates. Regular updates guarantee transparency and trust and let stakeholders see the crisis development and its recovery.
Practice and improve.
Do not wait for the real crisis to test your plan. Conduct regular crisis communication drills to allow your team to use theoretical protocols in practice. Simulate different crisis scenarios and see how your people respond to these. It will immediately demonstrate the strong and weak points of your strategy. Remember, your crisis communication plan is not a static document. New technologies and evolving media platforms necessitate regular adjustments. So, you must continuously review and update it to reflect changes in your business and industry.
Wrapping up
The ability to handle communication well during tough times gives companies a chance to really connect with the people who matter most—stakeholders. And that connection is a foundation for long-term success. Trust is key, and it grows when companies speak honestly, openly, and clearly. When customers and investors trust the company, they are more likely to stay with it and even support it. So, when a crisis hits, smart communication not only helps overcome it but also allows you to do it with minimal losses to your reputation and profits.
MARKETING
Should Your Brand Shout Its AI and Marketing Plan to the World?
To use AI or not to use AI, that is the question.
Let’s hope things work out better for you than they did for Shakespeare’s mad Danish prince with daddy issues.
But let’s add a twist to that existential question.
CMI’s chief strategy officer, Robert Rose, shares what marketers should really contemplate. Watch the video or read on to discover what he says:
Should you not use AI and be proud of not using it? Dove Beauty did that last week.
Should you use it but keep it a secret? Sports Illustrated did that last year.
Should you use AI and be vocal about using it? Agency giant Brandtech Group picked up the all-in vibe.
Should you not use it but tell everybody you are? The new term “AI washing” is hitting everywhere.
What’s the best option? Let’s explore.
Dove tells all it won’t use AI
Last week, Dove, the beauty brand celebrating 20 years of its Campaign for Real Beauty, pledged it would NEVER use AI in visual communication to portray real people.
In the announcement, they said they will create “Real Beauty Prompt Guidelines” that people can use to create images representing all types of physical beauty through popular generative AI programs. The prompt they picked for the launch video? “The most beautiful woman in the world, according to Dove.”
I applaud them for the powerful ad. But I’m perplexed by Dove issuing a statement saying it won’t use AI for images of real beauty and then sharing a branded prompt for doing exactly that. Isn’t it like me saying, “Don’t think of a parrot eating pizza. Don’t think about a parrot eating pizza,” and you can’t help but think about a parrot eating pizza right now?
Brandtech Group says it’s all in on AI
Now, Brandtech Group, a conglomerate ad agency, is going the other way. It’s going all-in on AI and telling everybody.
This week, Ad Age featured a press release — oops, I mean an article (subscription required) — with the details of how Brandtech is leaning into the takeaway from OpenAI’s Sam Altman, who says 95% of marketing work today can be done by AI.
A Brandtech representative talked about how they pitch big brands with two people instead of 20. They boast about how proud they are that its lean 7,000 staffers compete with 100,000-person teams. (To be clear, showing up to a pitch with 20 people has never been a good thing, but I digress.)
OK, that’s a differentiated approach. They’re all in. Ad Age certainly seemed to like it enough to promote it. Oops, I mean report about it.
False claims of using AI and not using AI
Offshoots of the all-in and never-will approaches also exist.
The term “AI washing” is de rigueur to describe companies claiming to use AI for something that really isn’t AI. The US Securities and Exchange Commission just fined two companies for using misleading statements about their use of AI in their business model. I know one startup technology organization faced so much pressure from their board and investors to “do something with AI” that they put a simple chatbot on their website — a glorified search engine — while they figured out what they wanted to do.
Lastly and perhaps most interestingly, companies have and will use AI for much of what they create but remain quiet about it or desire to keep it a secret. A recent notable example is the deepfake ad of a woman in a car professing the need for people to use a particular body wipe to get rid of body odor. It was purported to be real, but sharp-eyed viewers suspected the fake and called out the company, which then admitted it. Or was that the brand’s intent all along — the AI-use outrage would bring more attention?
This is an AI generated influencer video.
Looks 100% real. Even the interior car detailing.
UGC content for your brand is about to get really cheap. ☠️ pic.twitter.com/2m10RqoOW3
— Jon Elder | Amazon Growth | Private Label (@BlackLabelAdvsr) March 26, 2024
To yell or not to yell about your brand’s AI decision
Should a brand yell from a mountaintop that they use AI to differentiate themselves a la Brandtech? Or should a brand yell they’re never going to use AI to differentiate themselves a la Dove? Or should a brand use it and not yell anything? (I think it’s clear that a brand should not use AI and lie and say it is. That’s the worst of all choices.)
I lean far into not-yelling-from-mountaintop camp.
When I see a CEO proudly exclaim that they laid off 90% of their support workforce because of AI, I’m not surprised a little later when the value of their service is reduced, and the business is failing.
I’m not surprised when I hear “AI made us do it” to rationalize the latest big tech company latest rounds of layoffs. Or when a big consulting firm announces it’s going all-in on using AI to replace its creative and strategic resources.
I see all those things as desperate attempts for short-term attention or a distraction from the real challenge. They may get responses like, “Of course, you had to lay all those people off; AI is so disruptive,” or “Amazing. You’re so out in front of the rest of the pack by leveraging AI to create efficiency, let me cover your story.” Perhaps they get this response, “Your company deserves a bump in stock price because you’re already using this fancy new technology.”
But what happens if the AI doesn’t deliver as promoted? What happens the next time you need to lay off people? What happens the next time you need to prove your technologically forward-leaning?
Yelling out that you’re all in on a disruptive innovation, especially one the public doesn’t yet trust a lot is (at best) a business sugar high. That short-term burst of attention may or may not foul your long-term brand value.
Interestingly, the same scenarios can manifest when your brand proclaims loudly it is all out of AI, as Dove did. The sugar high may not last and now Dove has itself into a messaging box. One slip could cause distrust among its customers. And what if AI gets good at demonstrating diversity in beauty?
I tried Dove’s instructions and prompted ChatGPT for a picture of “the most beautiful woman in the world according to the Dove Real Beauty ad.”
It gave me this. Then this. And this. And finally, this.
She’s absolutely beautiful, but she doesn’t capture the many facets of diversity Dove has demonstrated in its Real Beauty campaigns. To be clear, Dove doesn’t have any control over generating the image. Maybe the prompt worked well for Dove, but it didn’t for me. Neither Dove nor you can know how the AI tool will behave.
To use AI or not to use AI?
When brands grab a microphone to answer that question, they work from an existential fear about the disruption’s meaning. They do not exhibit the confidence in their actions to deal with it.
Let’s return to Hamlet’s soliloquy:
Thus conscience doth make cowards of us all;
And thus the native hue of resolution
Is sicklied o’er with the pale cast of thought,
And enterprises of great pith and moment
With this regard their currents turn awry
And lose the name of action.
In other words, Hamlet says everybody is afraid to take real action because they fear the unknown outcome. You could act to mitigate or solve some challenges, but you don’t because you don’t trust yourself.
If I’m a brand marketer for any business (and I am), I’m going to take action on AI for my business. But until I see how I’m going to generate value with AI, I’m going to be circumspect about yelling or proselytizing how my business’ future is better.
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Cover image by Joseph Kalinowski/Content Marketing Institute
MARKETING
How to Use AI For a More Effective Social Media Strategy, According to Ross Simmonds
Welcome to Creator Columns, where we bring expert HubSpot Creator voices to the Blogs that inspire and help you grow better.
It’s the age of AI, and our job as marketers is to keep up.
My team at Foundation Marketing recently conducted an AI Marketing study surveying hundreds of marketers, and more than 84% of all leaders, managers, SEO experts, and specialists confirmed that they used AI in the workplace.
If you can overlook the fear-inducing headlines, this technology is making social media marketers more efficient and effective than ever. Translation: AI is good news for social media marketers.
In fact, I predict that the marketers not using AI in their workplace will be using it before the end of this year, and that number will move closer and closer to 100%.
Social media and AI are two of the most revolutionizing technologies of the last few decades. Social media has changed the way we live, and AI is changing the way we work.
So, I’m going to condense and share the data, research, tools, and strategies that the Foundation Marketing Team and I have been working on over the last year to help you better wield the collective power of AI and social media.
Let’s jump into it.
What’s the role of AI in social marketing strategy?
In a recent episode of my podcast, Create Like The Greats, we dove into some fascinating findings about the impact of AI on marketers and social media professionals. Take a listen here:
Let’s dive a bit deeper into the benefits of this technology:
Benefits of AI in Social Media Strategy
AI is to social media what a conductor is to an orchestra — it brings everything together with precision and purpose. The applications of AI in a social media strategy are vast, but the virtuosos are few who can wield its potential to its fullest.
AI to Conduct Customer Research
Imagine you’re a modern-day Indiana Jones, not dodging boulders or battling snakes, but rather navigating the vast, wild terrain of consumer preferences, trends, and feedback.
This is where AI thrives.
Using social media data, from posts on X to comments and shares, AI can take this information and turn it into insights surrounding your business and industry. Let’s say for example you’re a business that has 2,000 customer reviews on Google, Yelp, or a software review site like Capterra.
Leveraging AI you can now have all 2,000 of these customer reviews analyzed and summarized into an insightful report in a matter of minutes. You simply need to download all of them into a doc and then upload them to your favorite Generative Pre-trained Transformer (GPT) to get the insights and data you need.
But that’s not all.
You can become a Prompt Engineer and write ChatGPT asking it to help you better understand your audience. For example, if you’re trying to come up with a persona for people who enjoy marathons but also love kombucha you could write a prompt like this to ChatGPT:
The response that ChatGPT provided back is quite good:
Below this it went even deeper by including a lot of valuable customer research data:
- Demographics
- Psychographics
- Consumer behaviors
- Needs and preferences
And best of all…
It also included marketing recommendations.
The power of AI is unbelievable.
Social Media Content Using AI
AI’s helping hand can be unburdening for the creative spirit.
Instead of marketers having to come up with new copy every single month for posts, AI Social Caption generators are making it easier than ever to craft catchy status updates in the matter of seconds.
Tools like HubSpot make it as easy as clicking a button and telling the AI tool what you’re looking to create a post about:
The best part of these AI tools is that they’re not limited to one channel.
Your AI social media content assistant can help you with LinkedIn content, X content, Facebook content, and even the captions that support your post on Instagram.
It can also help you navigate hashtags:
With AI social media tools that generate content ideas or even write posts, it’s not about robots replacing humans. It’s about making sure that the human creators on your team are focused on what really matters — adding that irreplaceable human touch.
Enhanced Personalization
You know that feeling when a brand gets you, like, really gets you?
AI makes that possible through targeted content that’s tailored with a level of personalization you’d think was fortune-telling if the data didn’t paint a starker, more rational picture.
What do I mean?
Brands can engage more quickly with AI than ever before. In the early 2000s, a lot of brands spent millions of dollars to create social media listening rooms where they would hire social media managers to find and engage with any conversation happening online.
Thanks to AI, brands now have the ability to do this at scale with much fewer people all while still delivering quality engagement with the recipient.
Analytics and Insights
Tapping into AI to dissect the data gives you a CSI-like precision to figure out what works, what doesn’t, and what makes your audience tick. It’s the difference between guessing and knowing.
The best part about AI is that it can give you almost any expert at your fingertips.
If you run a report surrounding the results of your social media content strategy directly from a site like LinkedIn, AI can review the top posts you’ve shared and give you clear feedback on what type of content is performing, why you should create more of it, and what days of the week your content is performing best.
This type of insight that would typically take hours to understand.
Now …
Thanks to the power of AI you can upload a spreadsheet filled with rows and columns of data just to be met with a handful of valuable insights a few minutes later.
Improved Customer Service
Want 24/7 support for your customers?
It’s now possible without human touch.
Chatbots powered by AI are taking the lead on direct messaging experiences for brands on Facebook and other Meta properties to offer round-the-clock assistance.
The fact that AI can be trained on past customer queries and data to inform future queries and problems is a powerful development for social media managers.
Advertising on Social Media with AI
The majority of ad networks have used some variation of AI to manage their bidding system for years. Now, thanks to AI and its ability to be incorporated in more tools, brands are now able to use AI to create better and more interesting ad campaigns than ever before.
Brands can use AI to create images using tools like Midjourney and DALL-E in seconds.
Brands can use AI to create better copy for their social media ads.
Brands can use AI tools to support their bidding strategies.
The power of AI and social media is continuing to evolve daily and it’s not exclusively found in the organic side of the coin. Paid media on social media is being shaken up due to AI just the same.
How to Implement AI into Your Social Media Strategy
Ready to hit “Go” on your AI-powered social media revolution?
Don’t just start the engine and hope for the best. Remember the importance of building a strategy first. In this video, you can learn some of the most important factors ranging from (but not limited to) SMART goals and leveraging influencers in your day-to-day work:
The following seven steps are crucial to building a social media strategy:
- Identify Your AI and Social Media Goals
- Validate Your AI-Related Assumptions
- Conduct Persona and Audience Research
- Select the Right Social Channels
- Identify Key Metrics and KPIs
- Choose the Right AI Tools
- Evaluate and Refine Your Social Media and AI Strategy
Keep reading, roll up your sleeves, and follow this roadmap:
1. Identify Your AI and Social Media Goals
If you’re just dipping your toes into the AI sea, start by defining clear objectives.
Is it to boost engagement? Streamline your content creation? Or simply understand your audience better? It’s important that you spend time understanding what you want to achieve.
For example, say you’re a content marketing agency like Foundation and you’re trying to increase your presence on LinkedIn. The specificity of this goal will help you understand the initiatives you want to achieve and determine which AI tools could help you make that happen.
Are there AI tools that will help you create content more efficiently? Are there AI tools that will help you optimize LinkedIn Ads? Are there AI tools that can help with content repurposing? All of these things are possible and having a goal clearly identified will help maximize the impact. Learn more in this Foundation Marketing piece on incorporating AI into your content workflow.
Once you have identified your goals, it’s time to get your team on board and assess what tools are available in the market.
Recommended Resources:
2. Validate Your AI-Related Assumptions
Assumptions are dangerous — especially when it comes to implementing new tech.
Don’t assume AI is going to fix all your problems.
Instead, start with small experiments and track their progress carefully.
3. Conduct Persona and Audience Research
Social media isn’t something that you can just jump into.
You need to understand your audience and ideal customers. AI can help with this, but you’ll need to be familiar with best practices. If you need a primer, this will help:
Once you understand the basics, consider ways in which AI can augment your approach.
4. Select the Right Social Channels
Not every social media channel is the same.
It’s important that you understand what channel is right for you and embrace it.
The way you use AI for X is going to be different from the way you use AI for LinkedIn. On X, you might use AI to help you develop a long-form thread that is filled with facts and figures. On LinkedIn however, you might use AI to repurpose a blog post and turn it into a carousel PDF. The content that works on X and that AI can facilitate creating is different from the content that you can create and use on LinkedIn.
The audiences are different.
The content formats are different.
So operate and create a plan accordingly.
Recommended Tools and Resources:
5. Identify Key Metrics and KPIs
What metrics are you trying to influence the most?
Spend time understanding the social media metrics that matter to your business and make sure that they’re prioritized as you think about the ways in which you use AI.
These are a few that matter most:
- Reach: Post reach signifies the count of unique users who viewed your post. How much of your content truly makes its way to users’ feeds?
- Clicks: This refers to the number of clicks on your content or account. Monitoring clicks per campaign is crucial for grasping what sparks curiosity or motivates people to make a purchase.
- Engagement: The total social interactions divided by the number of impressions. This metric reveals how effectively your audience perceives you and their readiness to engage.
Of course, it’s going to depend greatly on your business.
But with this information, you can ensure that your AI social media strategy is rooted in goals.
6. Choose the Right AI Tools
The AI landscape is filled with trash and treasure.
Pick AI tools that are most likely to align with your needs and your level of tech-savviness.
For example, if you’re a blogger creating content about pizza recipes, you can use HubSpot’s AI social caption generator to write the message on your behalf:
The benefit of an AI tool like HubSpot and the caption generator is that what at one point took 30-40 minutes to come up with — you can now have it at your fingertips in seconds. The HubSpot AI caption generator is trained on tons of data around social media content and makes it easy for you to get inspiration or final drafts on what can be used to create great content.
Consider your budget, the learning curve, and what kind of support the tool offers.
7. Evaluate and Refine Your Social Media and AI Strategy
AI isn’t a magic wand; it’s a set of complex tools and technology.
You need to be willing to pivot as things come to fruition.
If you notice that a certain activity is falling flat, consider how AI can support that process.
Did you notice that your engagement isn’t where you want it to be? Consider using an AI tool to assist with crafting more engaging social media posts.
Make AI Work for You — Now and in the Future
AI has the power to revolutionize your social media strategy in ways you may have never thought possible. With its ability to conduct customer research, create personalized content, and so much more, thinking about the future of social media is fascinating.
We’re going through one of the most interesting times in history.
Stay equipped to ride the way of AI and ensure that you’re embracing the best practices outlined in this piece to get the most out of the technology.
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