MARKETING
Here’s Why CRM For Digital Marketing Helps Boost ROI

Customer relationship management (CRM) is fundamental in building long-lasting relationships between a business and its clients. With a solid CRM strategy, you can improve your communication with customers and new prospects and increase the chances of repeat custom and loyalty.
Let’s see why a CRM system is advantageous for digital marketing and how it can boost ROI.
What Is CRM for Digital Marketing?
Businesses can use a CRM system to collect valuable customer data. This can then be used when it comes to marketing strategies. It allows you to capture and retain customers. When customers are satisfied with the service you have offered them, not only are they more likely to return, but they’re also more likely to recommend you to a friend.
If a customer is dissatisfied with what you have provided, they may feel they need to warn others not to do business with you.
Other than word-of-mouth, customers may come across your business via a web search. From the moment they visit your website the customer needs to feel welcomed and appreciated, which is where a good CRM system comes in.
If they have a question or problem, they should be able to easily reach a team member for help. A CRM system can also remember customers who are coming back, offering a more personalized approach each time.

Why Use a CRM?
A CRM system can be helpful for a number of reasons to improve your business, namely:
- To collect and store customer data to use in the future
- To track sales and analyze which promotions are the most successful
- Connecting the sales team with customers in real-time
- Improving follow-ups and ensuring customer loyalty is there
- To keep the sales team updated with customer information, potential customer leads, and insights into specific customers
- Sharing files and information between the team so everyone is kept in the loop
How Can CRM for Digital Marketing Help Boost ROI?
Here’s a look at how a CRM system for digital marketing can help boost ROI.
1. Build long-lasting customer relationships
CRM platforms are designed to collect customer data. This then allows you to dive deeper into customer behavior and how they spend their money with you. You can view previous purchases, all communication and track how they interact with your business. This makes it easier to customize future interactions, as you already know about their previous activity.
Some CRM systems can track website visits through social media engagements and email link clicks. Businesses can use this information to look for trends, such as the type of posts that typically get more engagement and website clicks than others. It helps to build a long-lasting relationship with customers as you can see what content they are genuinely interested in seeing.

2. Boost customer service
Improving customer service is one of the many reasons why businesses invest in a good CRM tool. Ultimately, this can increase customer loyalty and improve overall relationships between the business and customers. Good customer service can go a long way. Customers need to feel listened to and respected, and their problems need to be solved swiftly and effectively.
As more and more data is collected, you can also refer back to previous customer interactions and build a rapport with customers who may be returning.
A solid internal communication system can ensure no customer is left behind. Many companies opt for a cloud PBX business phone system that lets them keep in touch throughout the day. This means team members can connect and discuss customers if there are any issues.

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3. It can be used alongside KPIs
Key performance indicators (KPIs) are often used by businesses to measure performance over a period of time. It can go hand-in-hand with your CRM strategy to help you better understand your customers. They must be specific, measurable, actionable, and realistic. You can use your CRM system’s data to measure your KPIs.
A CRM system may also nudge you in other areas and pick different KPIs to track. For instance, if you feel like customer interactions are dipping, you can adjust your KPIs and analyze why this is happening to improve it for next time.
4. Improve customer retention
Customer retention is essential for businesses that want to grow. You need a healthy balance of loyal customers combined with new customers who are just trying your business out for the first time. A CRM system can help to improve your customer satisfaction level as it looks at building long-term relationships. These can then be nurtured over time to keep customers coming back for more.
It’s only natural that when a person receives good service from your business, they are happy to return. Furthermore, satisfied and loyal customers are more likely to refer their friends. You can even see who is sending the referrals with your CRM system.

5. Find new customers more easily
Customer data is powerful, especially when it is from customers who have shown an active interest in what you have to offer. Using CRM tools can help you ascertain what is and isn’t working within your marketing strategy. It allows you to make more informed decisions to change how your customers interact with your business for the better.
With a CRM system, you can track customer information such as demographic, frequent purchases, etc. This means you can create more meaningful targeted adverts when trying to get them to visit your website. If you’re a B2B and they search ‘inventory management software,’ you don’t just want to gain their interest; you want to sustain it.
6. Enhance business performance
A CRM system can improve your ROI, among other digital marketing KPIs, as it enhances business performance and the overall sales process. CRMs can automate emails, customer service responses, and much more, meaning you can nurture customer relationships without much effort.
Your CRM can show you who is interested in what and often includes other add-ons such as lead scoring, upselling, and cross-selling.
Which CRM Features Are Essential for Marketing?
It’s important that you choose the best CRM for your business, as many systems offer different benefits and functions. Here are some key features to bear in mind.
1. Lead tracking
Lead tracking lets you know your customer’s journey from the source. It can help you implement marketing campaigns based on your customer’s preferences. This data can also mean you only send relevant information to your customer, so they’re more likely to interact. The data from lead tracking is vital for capturing attention and converting customers.
2. Customer filtering
Customer filtering is a crucial feature of a CRM system as it comes in handy for multiple reasons. To start, you can segment your customers into groups such as location, lifetime value, last purchase, and more. You can do some exploratory testing to check whether your chosen CRM system is up to the task.
This helps with digital marketing as you can specifically target customers. It can also save money as you aren’t just spending money in unnecessary places, these are customers you know and have built a relationship with.

3. Automated follow-up emails
We all know what it’s like to sign up to a company’s mailing list to access a one-off discount. But as a business, how do you stop those customers from unsubscribing? Great content and consistency are key here.
A good CRM system must be able to help your marketing department by automating a few of those tedious processes, with emailing being one. You can arrange email lists and send follow-up emails quickly and efficiently with a CRM system, this means customers are constantly kept updated on the latest offers.
4. Third-party integration
By connecting your CRM software to other platforms you already use, you can save on time and money. No need to start searching for RingCentral alternatives when it can all be kept in one place. It also means your team doesn’t have to get to grips with a completely new system.
The key is choosing a CRM system that is easy to set up and compatible with your existing tools. Once you’ve found the best one for your business, you can go ahead and install it knowing that it won’t affect your other marketing platforms.
Choosing the Right CRM
Choosing the right CRM is difficult for a business, as many offer the same fundamental function with varying features. Overall, though, it’s important that your CRM works best for your business. That means it easily integrates into your existing tools and your employees find it easy to navigate and use. A good CRM system can help boost your ROI and ultimately contribute to your business’s future successes.
MARKETING
What Is AIO? The New Model Revolutionizing Content & Predictions About AI

In 1936, the creator of Turing Machines predicted that a machine would one day be able to think like a human, if not even outperform the human.
It’s 2023, and we’re officially here.
82% of marketers believe that AI will be the future of marketing—in fact, many of them already believe AI writes better than a human (Capterra study).
Well, with ChatGPT flying past 100 million users in just two months…we’re living in the future.
AI is revolutionizing the way we work, think, and create.
I joined Content at Scale as the VP of Marketing this January in a bold move of ‘adapting or die’ for my career in content—one month in, what I’m seeing, learning, and facilitating for marketers and teams is blowing my mind. Let’s talk about it.
Reduce Content Overhead Costs and Frustrations by 5x-25x With the AIO Model
It’s now the Stone Age to sit at your computer and drum up 2,500 words for an SEO post from a blank slate.
Seriously.

When you can generate long-form SEO content (2,500 words or more) that’s fully original and well-written inside of five minutes or less, you’ll never want to go back.
On average, I’m seeing a 5-25x reduction in associated content creation costs (which is mind-boggling!), and a time savings of 5-10x. (My full-time writer at Content Hacker went from 7 hours per post to one hour per post after we adapted this model.)
Here’s the AIO model I’ve built out reflecting the difference of what you can do in your business and marketing by replacing the human blank-slate writing with AI blank-slate writing, based on hundreds upon hundreds of use cases from Content at Scale clients:

“AIO”, Artificial Intelligence Optimization, is the term I’ve created to properly define the new way we’re seeing hundreds of marketers and teams create content:
- Artificial Intelligence as the baseline writer (replacing the human writer and blank slate)
- The human writer as an optimizer of the AI baseline content
And—it’s working.
With the time and money savings, it’s an absolute no-brainer to switch to AI as the baseline.
The Human Process Involved In AIO
While we see AI perfectly capable of writing an entire 2,500 word blog from scratch, with a single keyword and one-sentence prompt:

We also see the need for the human optimization process pre-publish more necessary than ever.
Without your unique story (or client case studies/testimonials) woven in, the human touch of adding statistics, double-checking facts and cutting the fluff; AI-written content simply won’t stand out. It won’t set you apart in the content sea; it won’t drive customers and loyal fans in droves to your email list. So, the human touch is necessary.
My C.R.A.F.T. framework within AIO defines the steps writers should take to make the AI content more human and personalized once you take it from AI and get it ready to publish (from AI to O):
1. Cut the fluff
2. Review, edit, optimize
3. Add images, visuals, media
4. Fact-check
5. Trust-build with personal story, tone, links

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Humans are needed for the optimization side, and for that human touch that must be applied to the content AI generates. Content itself will never be a fully automated, 100% AI process; but AI can remove hours and hours of painstaking work from the content creation pipeline, which will save countless amounts of energy and dollars in the coming months and years when marketers adapt in full force.
Predictions About the Future of Content & AI
This year, Capterra surveyed almost 200 marketers using AI in their marketing. 82% of them said that the content written by AI was just as good if not better than human-generated content.
One of the first Generative AI experts in the world, Nina Schick (founder of Tamang Ventures, and creator of Substack project ‘The Era of Generative AI’), has told Yahoo Finance Live that she believes ChatGPT will completely revamp how digital content is created, and by 2025, software built with ChatGPT will enable us to reach 90% of all online content now being generated by AI. She said: “ChatGPT has really captured the public imagination in an extremely compelling way, but I think in a few months’ time, ChatGPT is just going to be seen as another tool powered by this new form of AI, known as generative AI,” she said.
Google Trends shows a HUGE jump in interest and traffic around the term “ChatGPT:”

Search traffic shows that the interest in AI is the highest it has ever been. The previous peak was in January 2012:

375 million jobs obsolete in the next ten years. In the next three years, it’s predicted that 120 million workers around the globe will need to be retrained and re-skilled for this new world.
Newer and better-paying jobs in AI will come on the scene, but they won’t replace the amount of jobs lost; so without retraining and reskilling, and learning how to adapt, average people will have difficulty finding new work.
Are You Ready to Join the Future?
I’m excited to see just how much AI will revolutionize human efficiency and optimization.
We’re in new times.
Are you ready to join the future of marketing and learn about all things AI?
I know I am.
See you on the other side!
MARKETING
The New Digital World: Top 3 Key Takeaways from Opticon

Each year, I look forward to Opticon, where our global community of customers, partners, industry experts, academia, media, and digital leaders come together to explore the latest in digital.
This year, we brought everyone together in San Diego, in person for the first time since 2019. Over three dynamic days, we enjoyed countless conversations envisioning a future of digital where experiences are created and optimized at the same time.
Plenty of valuable learnings were shared, but I’ve highlighted my top three takeaways below.
- Change has become uncertain; we must be adaptive.
The world is moving faster than ever, and change is constant and chaotic. Today’s digital leaders must navigate uncertainty on nearly every level: economic upheaval, rapid cultural change, ever-escalating customer expectations, and a tight talent market. Digital leaders face challenges that make it difficult for consumers and brands to react and connect.
But another element of change has profoundly changed over the past three years: change has become unpredictable, dramatically increasing the difficulty of creating the end-user experience. To not only stay the course but to grow in this unpredictable environment, you must put your organization on “adaptive footing” to account for quick changes.
That’s why Optimizely is increasing digital team agility through automation and AI and building simpler, reliable systems of records. Think customizable AI workflow for content creation and approval processes, automation to sync updates across all destinations, and approved templates that can be integrated seamlessly for marketers to speed up production while maintaining governance.
Keeping pace with the digital elite requires frictionless collaboration across teams, and there is no time to waste on clunky, inefficient workflows.
- A great customer experience requires a great practitioner experience.
Simplifying “work about work” helps teams not only ride the wave of change but prioritize their well-being.
So many marketers feel overwhelmed by complexity, which is a real problem for creativity. You wouldn’t want your sports team playing exhausted or demoralized before the big game; the same goes for your team at work.
When we surveyed global marketers, the top creative roadblocks included employee burnout and high turnover. Our research also revealed that 92% of global marketers believe dispersed teams caused by remote or hybrid work impacted their ability to develop ideas and execute campaigns, and 93% say their creative ideas were better before the pandemic.
If the practitioner experience is suffering, your can bet that the customer experience is also suffering. We must ensure our teams are up for the challenge of keeping pace.
Teams need a platform where they can effectively collaborate and communicate across internal silos inclusively, and where workflows are purpose-built to the needs across the content lifecycle. With this reality in mind, we built Optimizely’s Ddigital Eexperience Pplatform (DXP) — because inclusive, well-orchestrated collaboration leads to better outcomes for all.
- Marketers, developers, and product leaders have become part of the same digital team.
Today’s customers are digitally adept and confident, and their brand expectations — and the stakes of meeting those expectations — are rising faster than ever before.
According to recent research on customer expectations, 80% of customers now consider the experience a company provides to be as important as its products and services, and 71% say they’ve made a purchase decision based on experience quality.
Being customer-centric is at the heart of any great digital experience. That’s why the digital team — comprised of marketers, developers, and product teams in our modern digital landscape — must work together to meet customer expectations and deliver optimized experiences.
Consider marketers. With access to a slew of customer touchpoints and experimentation data, the marketing team is a critical resource for understanding customers’ wants and needs. Developers, product teams, and beyond should absolutely utilize this data to remove the guesswork and inform strategies, priorities, roadmaps, and decisions.
By working together to inject data across silos, teams can have the insight needed to make the right decisions and create with confidence.
Thank you to all who kindly shared their wisdom during this year’s Opticon. Stay tuned for information about next’s year Opticon, taking place October 10-12, 2023 back in San Diego!
MARKETING
How Does Solar Panel Technology Work?

There is no way around it. It is a new age, and the time of fossil fuels is fading. New technologies have come to light that is environmentally sustainable and economical.
That being said, renewable energy is approached by many with a measure of skepticism. How can it derive energy from the sun, wind, or waves without adding expense to our lives?
The answer is that renewable energy has become a better option financially, environmentally, and economically. But still, for some, this ongoing question remains: how does solar panel technology work?
Renewable energy does indeed arrive at a cost premium. But it will quickly pay for itself in saved energy costs and lower carbon dioxide emissions.
To learn more about how solar panels work, continue reading.
The Basics of Solar Panel Science
Using photovoltaic cells, solar panel technology is an energy conversion system that turns sunlight into electricity. Photovoltaic cells are made from a semiconductor material, like silicon. This substance takes energy from the sun’s rays and turns it into electricity.
The electricity that is made is then used to power homes, businesses, and other buildings that are not connected to the traditional electric grid. In the past few years, solar panel technology has grown by leaps and bounds as people have become more aware of the need to stop using energy sources that aren’t sustainable.
Types of Solar Panels
Solar panel options are monocrystalline, polycrystalline, and thin film. Monocrystalline solar panels are constructed from cells cut from a single pure silicon crystal and are known for their black appearance.
Polycrystalline, or multi-crystalline, solar panels are created by melting various pieces of pure silicon. Their mottled blue hue distinguishes them.
Thin-film solar panels are made through vacuum deposition methods, where thin layers of photovoltaic material are put one at a time onto a substrate. This type of solar panel is known for its flexibility and typically has a brown or purple hue.
Components of Solar Panels and Their Purposes
Solar panels are composed of various parts that work together to generate electricity. These parts include:
Solar Cells
Solar Cells are made up of positive and negative layers of semi-conductive material, typically silicon, separated by a small gap. When the sun’s rays strike a solar cell, the electrons are freed from their atomic bonds and flow from the negative layer to the positive layer, creating an electric current.
The electricity a solar cell can generate is directly proportional to the sunlight hitting it, so the more sun a solar panel gets, the more energy it can produce. Solar cells will use sunlight for most of their life cycles. However, they rely on other materials, such as silver, to transport the electricity from the source to the final destination.
Encapsulant
Encapsulant is an essential component of a solar panel. Its job is to keep water, dust, and other outside things from getting into the cells.
Encapsulant also helps to improve how well the panel works. It keeps the solar cells in place so that sunlight can be turned into electricity.
Encapsulants should be made of a solid material to protect the cells from moisture and physical shock. It must also be able to handle high and low temperatures. Because of this, high-grade ethylene vinyl acetate (EVA) is the most common material used in the industry for encapsulants.
Glass Cover
A glass cover is responsible for protecting the interior parts of the board, which are incredibly delicate. Made of tempered glass, the glass cover stands firm against the external environment and is shatterproof and weather resistant.
It also serves as a long-term insulation system that ensures the solar cells remain in top shape. Besides this, the glass cover is also strongly reflective and efficiently reflects any sunlight that comes in contact with it. As a result, it boosts the energy output of solar panels.
Frame
A frame is used to keep the solar cells from moving around. This structure also helps keep the whole structure stable and ensures it can handle mechanical loads.
In addition, the frame also makes it easy to put the edge in the right place. The shape and size of the frame are important because it needs to fit nicely on the top.
Most frames are made of aluminum or steel, but some have also been made of carbon fiber and fiberglass. The frame has many uses, but it is essential because it protects fragile solar cells and ensures the system works at its best.
Backsheet
A solar panel’s back sheet is another important part. It is the layer that is right behind the cells that turn sunlight into electricity.
If the solar panel didn’t have a back sheet, the cells would be exposed to the elements, which could cause corrosion, temperature changes, and other problems. The back sheet also acts as a barrier to electrical current so that it doesn’t flow across the solar panel and cause possible harm.
Back sheets are usually made of a thin PET and fluoropolymer film. They also have UV protectants to keep the cells from getting old or breaking down. Backsheets can sometimes be of different colors to protect the panel from lousy lighting.
Bus Bars
Bus bars help link the cells together. Most of the time, they are made of aluminum and move electricity from the solar cells to the inverters and other load centers.
Bus bars handle high voltages and currents, so they are insulated. Solid electrical connections are made by soldering and crimping the cells, bus bars, and inverters. The large, thick bars have a lot of surface area, which helps the connection points get rid of heat.
Junction Box
A junction box connects the solar panel, the inverter, and any other electrical systems. Junction boxes protect the solar panel system’s wiring and circuits by putting them in a waterproof and weatherproof box. This makes it less likely that water or other outside factors will cause short circuits or other problems.
They also make it easy to put together and keep up the solar panel system. The junction box also makes it easy to check on and change the output of the solar panel system. By putting sensors and metering units on the system, you can track how much energy it makes.
Inverter
Inverters take the electricity made by solar panels and change it from direct current (DC) to alternating current (AC), the kind of electricity we use in our homes and businesses. This change makes it easier to store and use the electricity that comes from solar panels.
Without an inverter, we can’t use the DC electricity from solar panels. Instead, we’d have to use more expensive and complicated systems to convert it.
The Benefits of Solar Panels
Solar panel technology offers many environmental and economic advantages.
Clean Energy
Clean energy is a source of electricity that is good for the environment and rarely runs out. It is mainly made from renewable sources like wind, sun, biomass, and geothermal energy. Solar panel technology has some benefits, and clean energy is one of them.
Solar energy is free, can be used repeatedly, doesn’t pollute or make harmful byproducts, and can be used even when other sources aren’t available. The light from the sun is turned into photovoltaic energy and then into electricity by solar panels.
This solar energy is very efficient, saves money, and doesn’t cause any pollution. As energy prices keep rising, clean energy from solar panels looks more and more appealing.
Reduced Energy Costs
Since solar energy is free and can be used repeatedly, using solar panels to make electricity helps lower energy costs. Solar energy can be used to power lights, appliances, and other electronic devices, among other things.
Replacing traditional power sources with solar panels can significantly reduce energy costs.
Improved Energy Independence
Solar panels are a reliable, renewable energy source. It gives you more energy and independence. Solar panels can make electricity in many places, even when there isn’t much light. This makes it easier for people to switch to this clean and cheap energy source.
Energy users can stop relying on traditional energy sources if they use solar energy. This makes energy independence a real possibility. As more and more people switch to solar energy, it becomes more and more possible to have better energy independence and more control over your power.
Increased Property Value
Homeowners who install solar panels benefit from increasing their property value. Solar energy is now seen as a valuable asset in real estate.
People who install solar panels on their property often find that their property value increases by about 4%. This is a great advantage for homeowners looking to sell their property, as it gives them more money to invest in other projects or investments.
Low Maintenance
Solar panel technology can use photovoltaic cells to turn the energy from the sun into an electric current. Solar panels are relatively inexpensive and don’t need much if any, maintenance once they’re set up.
Solar panel systems can provide reliable electricity for decades with little maintenance if they are set up and kept in good shape. Also, if parts need to be replaced, you can easily find them at most hardware stores.
The Cost of Solar Panel Technology
Home solar panels allow you to harness natural solar energy and turn it into electricity, saving money on your electricity bills and reducing the carbon footprint of your home.
Unfortunately, installing home solar panels is costly, with the average installation costing between $15,000 and $40,000, depending on the size and power of the home solar panel system.
System Number and Size
Since solar panels come in different sizes and can hold different amounts of power, smaller systems usually cost less than larger ones. The size of the system determines how much energy it can have. Since more extensive systems make more power and cost more, they are more efficient.
In general, the more complicated the installation process is and the bigger the system, the more it costs. Lastly, the number of panels needed to make the design can also affect the installation cost. More panels will make the total cost go up.
Panel Efficiency
More efficient solar panels can make more energy from the same amount of sunlight, which will lower the overall price of home solar panels. Higher levels of efficiency also cut costs related to setting up the system, like the need for more panels and infrastructure.
Also, high-efficiency panels need less space to be installed, which cuts down on the cost of the area you would have otherwise required. The efficiency of solar panels is a critical factor in figuring out how much they cost, which directly affects how much the whole system costs.
Installation Costs
Installing a solar system for a home involves not only the equipment cost but also the labor cost to get the systems up and running. Professional solar installation companies can often provide an accurate price estimate for the installation costs.
Still, these estimates can vary widely depending on the location, climate, and other specific project details. If you want to go now and find the lowest costs of solar panel options in your area, click here.
Go Solar Today
Solar panel technology is revolutionizing the way we think about energy production. As more people become aware of the advantages of solar energy, its efficient and cost-effective capabilities make it a great alternative to traditional energy sources.
By making the switch, we can help reduce emissions and do our part to live sustainably. Join the movement for clean energy today. Invest in solar-powered energy solutions for your home or business.
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