Connect with us


How to Kickstart Your Strategy



How to Kickstart Your Strategy

The Amazon Marketplace is one of the most well-known and popular marketing channels for online retailers. This is due in part to the incredible brand-building potential selling on Amazon offers, but it’s also more simply because of all those prospective customers.

Maintaining an active presence on Amazon was once considered nice-to-have for many retailers, but today, many brands find it an absolute necessity. In order to make sales, your products have to be available where people are shopping, and people are most certainly shopping on Amazon…

  • “In 2021, Amazon’s total consolidated net sales revenue amounted to 469.82 billion U.S. dollars.” (Statista)

  • “Amazon spent 10.4 billion U.S. dollars on advertising in the United States in 2021. The e-commerce company consolidated its position as the largest U.S. advertiser in terms of spending for the third consecutive year.” (Statista)

  • There are 153 million Amazon Prime members in the US (200 million worldwide) (Statista)

Amazon is continuously maturing and evolving in all aspects of its business, from enhancements to Amazon Creative, to the launch of Amazon Marketing Cloud, Amazon Moments, Buy With Prime, and so much more.

Content, inventory, search advertising, display, video, targeting, measurement and reporting, and more—the world of Amazon can be overwhelming if you’re just starting out on the platform! But we’re here to break it all down, diving into all the ins and outs you need to understand to successfully sell on Amazon in 2023 and beyond.

Keep reading for a step-by-step list covering how to sell on Amazon.

Table of Contents




Weighing the primary pros and cons of selling on Amazon can help you determine if it’s the right fit for your brand, and serve as an easy-to-reference checklist to revisit if you decide to move forward. While many of the pros and cons you’ll likely add to your list will be dependent on your unique situation and business goals, there are a few to consider that are relevant to most brands…


  • Amazon is the leading online retailer in the US, with market share so large that it’s nearly incomprehensible. According to recent data shared by Statista: “As of June 2022, Amazon accounted for 37.8 percent of the U.S. e-commerce market…Second place was occupied by the e-commerce site of retail chain Walmart, with a 6.3 percent market share.”

  • Building a presence on Amazon can introduce you to new-to-brand customers who might not have found your brand through other channels

  • Having Prime-eligible products can help you secure increased sales from new and current customers, particularly if the free shipping threshold on your website isn’t easily reached with one item

Drawbacks & Considerations

  • Sellers are up against considerable competition on Amazon, including from established brands and sellers who have been actively selling and/or advertising for years

  • Increased competition within the same space makes having the best price not only important, but absolutely essential to securing sales

  • There are a number of associated fees to consider, which must be factored into the equation from the outset to help determine profitability


How Is Selling on Amazon Different from Selling on Your ecommerce Site?

As profitable and beneficial for brand-building as selling on Amazon can be, there are key differences from how you approach selling on your own site. Sellers on Amazon are essentially tenants, and have to abide by the landlord’s rules and policies.

Let’s explore a few primary differences to consider…

  • While Amazon Stores (covered below) help you showcase your brand, products, and value proposition on Amazon, you don’t have the same level of control over the look, feel, functionality, and overall customer experience as you do on your own website

  • On Amazon, you’re not alone. Once you’ve attracted shoppers to your own website, the additional products they’ll find while browsing and comparing will be your own. On Amazon, browsing and comparing can easily lead shoppers to another seller

  • All that competition comes with some problem sellers. On Amazon, you’ll have to watch out for scammers trying to benefit from your hard work and quality products by using your legitimate ASINs (Amazon Standard Identification Numbers) for their own counterfeit products. To help protect against this, consider enrolling in Amazon Brand Registry


Selling on Amazon as a Vendor (1P) vs. Third-Party (3P) Seller

Before we dive into important tips to help you sell on Amazon, it’s important to distinguish between first-party and third-party sellers.

Vendors, or first-party sellers, use a program called Amazon Vendor Central to manage their account. Vendors sell their inventory to Amazon for a wholesale rate, then Amazon sells the product directly to consumers.

Amazon vendors are part of an invite-only program for manufacturers and distributors, with Amazon reaching out to express interest in buying their product or products directly. This is typically done if a brand/product has historically solid selling performance on the platform, or is a well-established brand/product. These listings will display as being both sold by Amazon, and fulfilled by Amazon.

However, the majority of sellers on Amazon are Third-Party Sellers, who use an interface called Amazon Seller Central. This requires sellers to list, price, and market their own products, and also leaves sellers responsible for organizing and monitoring inventory, pricing, advertising, reports, and more. With that said, being a third-party seller has its perks:

  • Increase Exposure and Reach New Customers – With millions of unique monthly visitors, visibility on Amazon helps boost brand awareness, and get more people to your online store. The Amazon Marketplace is huge. You’ll gain exposure to new and varied shoppers through the Marketplace—many of whom might never encounter your online store otherwise

  • Leverage Marketplace Benefits – Amazon’s Marketplace is a shopping destination that is known for reliability, ease of online shopping, speedy shipping, and an incredible selection. Listing on the Marketplace will allow you to capitalize on the hard branding and growth work Amazon has put in over the past 25+ years

  • Increase Sales – Many shoppers come to Amazon with the explicit intent to purchase, or at the very least are looking to browse or compare. Online search, advertising, and other forms of online exposure do not guarantee that same bottom-funnel audience that is likely to quickly convert

Selling through Amazon Seller Central is generally more work than selling through Amazon Vendor Central, but it’s also open to a larger group of sellers, and comes with greater levels of control around shipping, prices, and fulfillment—not to mention the potential for higher margins.

Ready to dive in? Let’s take a top-down approach outlining how to sell on Amazon…

Conduct Market and Product Research

If you’ll be selling products on Amazon that you already sell on other online marketplaces, including your own retail website, you already have a healthy head start on the market and product research. That said, you aren’t done!

Whether you’re a new seller, or an established ecommerce retailer in other spaces, it’s important to conduct Amazon-specific market and product research. The factors and tactics that drive shoppers to your ecommerce site may differ quite a bit from what will lead to success on Amazon.

A few things to consider in your research:

  • What are the current top-sellers in your market, category, or niche, and what can you learn from those listings?

  • Do the top listings in your category have a large number of images, detailed product information, and/or reviews?

  • How important does offering Prime shipping appear to be in your space?

  • What is the overall sentiment for the best-sellers and worst-sellers in your space?

  • In reading the reviews for similar products, take note of what shoppers like, dislike, have trouble with, or wish they knew before buying

  • Where possible, contact others in your industry to learn more about their experience selling on Amazon, and ways in which they approach the space similarly or differently than other platforms


Assess Your Business Plan

Your business plan on Amazon should start by identifying your primary goals—why do you want to sell on Amazon in the first place? What do you want, or need, to get out of selling on Amazon to consider it “a success?”

From there, it can be helpful to assign a hierarchy to your goals. Knowing which goals are most important will help everyone in your organization better understand what to do, and how to do it, in ways that ladder up to the desired outcomes. It will also help in resource allocation, as you’ll want to be sure your primary goal is supported in every business decision you make.

Some things you’ll want to consider in building your business plan include:

  • What does our space on Amazon look like? We all know there is a lot of competition on Amazon, but not all competition is created equal. Take time to research other primary players in your space already active on the platform to see if you’ll be going up against MVPs, or can more quickly make a name for yourself with some strategic moves

  • How long do we plan to sell on Amazon? For most brands, there is no ‘end date’ in mind, as selling on Amazon is an integral part of their overall marketing strategy. However, others use Amazon for a needed temporary boost, or to increase brand awareness that they hope will translate to increased traffic on their own site. Because many marketing strategies are long-term, and different optimization methods and advertising initiatives see the most success on differing timelines, it’s important to determine if selling on Amazon will just be a fling, or you’re working toward an ongoing relationship

  • How much time and money are we willing to invest in selling on Amazon? Before you spend time creating a robust marketing strategy packed with internal projects and full-funnel advertising options, make sure you have a solid understanding of what you, or your business, are willing to spend. Also consider if there are any situations you would consider make-or-break, and factor those in


Find Reliable Suppliers

If you’ll be selling entirely new products for which you don’t already have inventory, you’ll need to dedicate time to researching reliable suppliers. This can be done via the internet, or in person, such as connecting through trade shows. Top considerations when determining a good fit include:

  • The quality of the products they offer. Be sure to request a sample of every product you plan to purchase so you can personally assess the look and feel

  • The price per product, and if there is a minimum (or maximum) order quantity

  • How easy the supplier is to reach, including how quickly they return calls or emails, and how many avenues you’re provided with to contact them

  • The order volume they can keep up with. Just like retailers, suppliers come in all sizes and capabilities, and some will be equipped for much higher output than others. This can vary not only by the size of the supplier, but the type of goods, among other factors. For example, a supplier might be able to quickly restock socks and candles, but will need more time—or have a smaller number of—hand-knit sweaters, which take longer to produce

  • How quickly they can ship, and where their shipments come from. Knowing where shipments originate will give you a better idea of how long they will take to arrive from order date, as well as any current conditions / supply chain issues that may impact their delivery


Decide Between the Professional or Individual Seller Plan

When choosing an Amazon Seller Plan—Individual or Professional—the most important thing to consider is how many products you plan to list for sale on the site. The totality of the sales you anticipate on the platform should be your guiding light when deciding on a plan.

Both Individual and Professional Seller plans allow for listing products across a wide selection of common categories, with some additional categories available only to Professional Sellers who apply for permission and meet the necessary requirements. Categories exclusively available to Professional Seller accounts include fine art, fine jewelry, collectible coins, and more.

The major differences between the Professional Amazon Seller Plan vs. the Individual Seller Plan include:

Individual Plan: Best if you are an entry-level or niche seller that expects to sell fewer than 40 items per month. There’s no monthly subscription fee, but your selling fees are $0.99 per item in addition to referral fees and additional selling fees.

Professional Plan: Most established brands will start here – particularly if they plan to leverage Amazon advertising, which is only available for Professional plans. The monthly subscription fee is currently $39.99 (with no $.99 per item fee), in addition to referral fees and additional selling fees.

Other key features and benefits a Professional plan offers that an Individual plan doesn’t include: Buy Box eligibility; sales tax collection on items sold; API integration available; create listings in bulk; manage your inventory with feeds, spreadsheets and reports; ability to grant user permissions; on-site advertising tools.

Create Your Amazon Seller Account

To get started, visit the “Sell on Amazon” page and click the ‘Sign up’ bubble. Some things you’ll need on-hand to begin registration include: a credit card that can be charged internationally; banking information, including your routing and account numbers; tax identification information.

If you’re a regular Amazon shopper yourself, chances are good you already have hundreds of emails from them in your inbox. To help in keeping your personal and business-related Amazon emails separate, we recommend using a different email address for your business than the one already linked to your personal Amazon Prime account. If you don’t already have a separate account, consider creating one in Gmail before logging into Seller Central. Keep in mind every Seller Central account you open will require a unique email.

Once you’ve decided on a login, Amazon will prompt you to fill out several additional steps, including:

  • Seller Agreement / Information: You will need your business name & address, mobile or telephone number, chargeable credit card & valid bank account, and your tax information

  • Billing / Deposit: This is where you will decide on your Professional Seller plan and fees

  • Tax Information: Here you will select whether you’re a sole proprietor or a business. The major difference? Sole proprietors/individuals use their Social Security Number instead of an Employer Identification Number as their tax identification number

  • Product Information: Amazon will ask you a variety of questions about your products, including: their UPC codes; if you manufacture your own products; how many products you would like to list on the marketplace. Note that Amazon is already cross-checking UPC codes assigned to different ASINs on their marketplace against the GS1 database. This means any seller without authentic GS1 UPC codes is at risk of getting their listings removed at Amazon’s discretion

Once you complete these steps you will be officially welcomed to your Seller Central dashboard, which includes a variety of tabs for managing inventory, pricing, orders, advertising, reports, and performance.

Don’t forget to list your products and fill out the “About Seller” to let the Marketplace know about your business. You can also include your company logo, FAQs, and your privacy policy.

Add Products to Your Store

If the identical product you’re adding already exists on Amazon, you’ll add your product using the existing listing. If this will be a brand new product for which you’re the only seller, you’ll start by creating a new listing.

Below—within Best Practices for Advertising Products Sold on Amazon—we explore how to fully optimize your product detail pages, including how to best structure your title, and use keyword-rich descriptions for optimal discoverability. Some basic listing details you’ll need to get started adding products include:

  • Product identifier (GTIN, UPC, ISBN or EAN)
  • Product brand, name, and category
  • Product description details and images
  • Item SKU (stock keeping unit)
  • Item price and quantity available
  • Shipping options
  • Product condition (ex. new or refurbished)


Establish Inventory Management Processes

You can be doing all the right things on Amazon to get shoppers to your listings, but if your products aren’t in stock, you’ll lose 100% of your potential sales. Effective inventory management is more important than ever, especially if you’re an Amazon seller. In recent years, Amazon introduced monthly long-term storage fees for slow-moving inventory, increased FBA fees, and launched the new Inventory Performance Index (IPI) metric.

There have also been improvements to the basic inventory management features available in Seller Central. What these changes have in common is a mission to help Amazon merchants manage their inventory more effectively. However, some sellers face special challenges when managing their Amazon inventory—particularly if they are self-fulfilling (not leveraging FBA). If that rings true for you, you may want to invest in an Amazon inventory management tool.

Choose a Fulfillment Method

Before you can actually start selling, you need to determine if you want Amazon to handle fulfillment of your products, or if it would make more sense to handle your own order fulfillment when purchases come through. Current Amazon fulfillment options include:

  1. Fulfillment by Amazon (FBA)
  2. Fulfillment by Merchant (FBM)
  3. Seller-Fulfilled Prime (SFP)
  4. FBA Multi-Channel Fulfillment (MCF)

Let’s break these down to better understand each option.

Option 1: Fulfillment by Amazon (FBA)

Amazon statistic, reading “on average, sellers see a 20-25% increase in sales after adopting FBA”


Fulfillment by Amazon (FBA) is a program where Amazon stores, packs, ships, and handles customer service for the products you sell on Amazon. FBA gives you the ability to sell products with free and/or fast shipping and delivery, which can help increase sales.

“Prime members love FREE Two-Day Shipping, and all customers can get free shipping on eligible orders. When you list products for FBA, they are eligible for free shipping, too. Qualified FBA listings are displayed with the Prime logo, so customers know that Amazon handles packing, delivery, customer service, and returns.”Amazon

FBA is a fulfillment option that sellers can choose for any or all of their products. Sellers vary on the number of products they choose to fulfill (if any) using FBA, with primary considerations including their sales volume, margins, product category, and related seller variables.

Fulfillment by Amazon is a great option for merchants who are looking to efficiently and reliably improve shipping times, while reducing time, money, and resources they must allot to fulfillment, including storage and distribution.

The Benefits of FBA

The launch of FBA was a game-changer for many brands and businesses that don’t have the time, desire, or necessary infrastructure, expertise, or workforce to handle fulfillment as well as Amazon is equipped to do. Some key benefits FBA offers include:

  • Streamlined Operations: FBA eliminates fulfillment shipping efforts for sellers. Instead of handling the logistics, work, and associated fees of warehouse management, including picking, packaging, and shipping, retailers can pass off those tasks to Amazon at a cost

  • Products are Primed for Amazon Prime Sales: Amazon Prime customers purchase more products, and shop more frequently, than non-Prime Amazon shoppers on the site. Using FBA increases product discoverability as FBA products feature Prime shipping, and appear for Prime-filtered searches. Conversions are typically higher on product detail pages for items that are Prime-eligible, which can increase sales for products you sell using FBA

  • Customer Service & Returns: Amazon handles customer service and returns for FBA orders—a major perk for sellers who aren’t customer service specialists. This frees you up to spend more time strategically growing your business

  • Shipping Speed: For online shoppers, FBA provides quicker shipping rates, Amazon Prime-eligible shipping, and 24/7 Customer Service and delivery tracking through Amazon. FBA products are shipped from Amazon, so they typically are processed and shipped more quickly than products sent directly from the retailer. Amazon emphasizes customer service, so shoppers can rely on helpful assistance that can reduce the chances of a dissatisfied customer, or negative review

  • Buy Box Share: FBA impacts key factors in Buy Box share variables, including shipping and seller rating. FBA is a good way to boost your chances of getting a share of the Buy Box for products where shipping or other Buy Box eligibility requirements might be hard to achieve

  • Amazon Branding: FBA is fulfilled by Amazon, a company that has worked hard to curate a brand focused on customer service and ease of online shopping. FBA aligns your store with that branding and lends that reputation to your store

Now for the biggest con (for most sellers) to FBA: the cost.

Costs of FBA

Amazon seller fees result in a charge of a percent of total sale profits. In addition to those fees, FBA charges fees based on:

  • Shipping weight and size
  • Handling fees
  • Pick & pack
  • Storage costs (sq ft.)
  • Seasonality surges (costs tend to increase in relation to upcoming holidays and tentpole events)

For some sellers, FBA initially seems like an expensive option, but keep in mind that leveraging FBA makes Amazon your logistics partner. At Tinuiti, we use our FBA Profitability Analysis Tool to help our clients determine if their products will be profitable using FBA.

Amazon Fulfillment impacts your margin for individual products, which arguably limits profitability. However, with the increase of total sale volume and exposure, FBA is likely a good investment for your online store. For example, you may make less money on an individual product—such as a single water bottle—but you are likely to sell more water bottles overall for a larger holistic profit.

Like the idea of FBA for some of your products, but still want to handle fulfillment on your own for others? You can do that!

Sellers using FBA don’t have to use the FBA option for all of their products, allowing you to calculate which products are profitable to fulfill with FBA. FBA may not be a strong option for your store depending on the competition surrounding your products, what products you sell, where your business is located, your margins, and other related variables, but its advantages make it worth exploring for all sellers.

Option 2: Fulfillment by Merchant (FBM)

Amazon Fulfilled by Merchant (FBM) makes you responsible for picking, packing, and shipping the products you sell on the Amazon Marketplace. FBM does not give you the option to list products as “Prime.”

The biggest benefit of FBM is that you’ll avoid some of the fees that come with FBA. However, you’ll be required to abide by all of Amazon seller rules (i.e. replying to customer support issues within 24 hours, provide tracking info, and shipping within your stated time frame).

Self-fulfillment takes more work, but is doable if you already have the right infrastructure in place to handle all of the above.

Unfortunately, and importantly, with FBM you will not have access to selling via Amazon Prime (unless you’re selling with Seller Fulfilled Prime – see below), which in turn will lead to less sales than a comparable FBA offering.

Option 3: Seller Fulfilled Prime (SFP)

Seller Fulfilled Prime (SFP) is a hybrid Amazon fulfillment option that gives you the ability to store, pack, and ship products from your own warehouse, while allowing your products to be listed with the conversion-boosting Prime badge. Just remember—that badge comes with responsibility.

“Seller Fulfilled Prime is the Prime program that allows you to deliver directly to domestic Prime customers from your own warehouse. By displaying the Prime badge, you are committing to fulfill orders with Two-Day Delivery at no additional charge for Prime customers.”Amazon

Qualifying for SFP isn’t easy, requiring you to “complete a trial period to show that you are able to meet the requirements for Prime fulfillment excellence and customer satisfaction.” During the trial period, you’ll need to satisfy all of Amazon’s outlined requirements. These include (but are not limited to): Offering premium shipping options; shipping 99%+ of your orders on time, and meeting the 1-day or 2-day delivery promise; maintaining an OCR (order cancellation rate) below 0.5%; using Amazon Buy Shipping Services for at least 99% of your orders.

Seller Fulfilled Prime is the best of both worlds for businesses with a solid fulfillment strategy, but there is no room to slack. Amazon holds SFP orders to very high standards, with ambitious requirements.

If you’d like to explore SFP, check to see if Amazon is currently accepting new registrants. If not, there may be an available waitlist to join.

Option 4: FBA Multi-Channel Fulfillment (MCF)

Multi-channel fulfillment—an option within FBA—is designed to help sellers active across two or more sites or channels access the same inventory for all order fulfillment, no matter where the sale comes through. With Amazon MCF, you ship all of your inventory to Amazon’s fulfillment centers. When orders come through, Amazon will pack and ship them on your behalf, including those that come through your own website.

By utilizing Amazon MCF, sellers who struggle to maintain efficient shipping and delivery speeds can leverage “the world’s largest fulfillment network to provide fast, reliable ecommerce fulfillment wherever orders are placed.” While FBA and MCF come at a cost, the improvement in customer satisfaction can help improve your reviews, and fuel your business growth on and off Amazon.

Once you have all your products listed on Amazon, optimization and advertising can help give them additional visibility, and a boost in sales. Let’s explore some of the most important things to consider when optimizing your listings, and advertising on Amazon.

1. Provide Search Optimized Product Listings

Almost anyone can list on Amazon, but not every seller is following the Amazon SEO best practices that are essential to securing visibility and sales. Detailed product listings can help your product rank above a competitor’s for relevant queries. Additionally, providing shoppers with all the needed information once they land on your page can play a huge role in increased conversions, so it’s truly a win-win to button everything up.

Here are a few tips to get you started…

Product Title Guidelines

Amazon product title lengths are determined at the category-level, and are the same for Fulfillment by Amazon (FBA), Seller Fulfilled Prime (SFP), and Merchant Fulfillment Network (MFN) listings. Review Amazon’s category-specific style guides to find the preferred style for products within your category.

Take time to create strong, detailed product titles that make the most of Amazon’s character count limit, including keywords that could help your product rank better for a variety of relevant searches. Don’t keyword stuff, but think beyond the product-focused keywords themselves to things you can naturally incorporate into the title, like ingredients, product attributes, and/or desired effects. If you are selling a shampoo, for example, in addition to including the brand and size in the product title, you might mention if it’s cruelty-free, volumizing, or includes a certain ingredient that shoppers might be searching for, like tea tree or argan oil.

To create product titles (product names) that help you appear in shoppers’ searches, and encourage strong click-through, we recommend following these best practices:

  • List words in their natural order, considering importance (ie. don’t bury the brand name at the end where it might not be seen)

  • Capitalize the first letter of each word (excluding prepositions, articles, and conjunctions)

  • Spell out measurement-related words, such as Ounce, Inch, and Pound

  • All numbers should be numerals, not spelled out

  • Ampersands should not be used in titles unless part of a brand name; spell out “and” (in lowercase)

  • If the size is not a relevant detail, do not list it in the title

  • If the product does not come in multiple colors, the color should not be noted in the title

While a detailed product title is immensely helpful for sellers and buyers alike, there are a few details you shouldn’t include.

  • Price and quantity (unless a multipack)
  • All caps
  • Seller information
  • Promotional messages such as “Sale”
  • Suggestive commentary such as “Best Seller”
  • Symbols, special characters, emojis, and ASCII characters ($, !, &, ?, etc.)


Use Detailed Bullet Points for Key Product Features

The Amazon product detail page bullet points—aka “Key Product Features” section—is located under the “Descriptions” tab. Product features are the second most important factor in surfacing your products, so you’ll want to maximize your character count here as well. Amazon shoppers rely heavily on bullet points to gather top takeaways at a glance. The more descriptive the bullet points for your product pages, the better your sales are likely to be.

Try to include the following in your listing’s bullet points:

  • Highlight the top five features that you want your customers to consider, such as dimensions, warranty information, or age appropriateness

  • Begin each bullet point with a capital letter

  • Write in fragments, and do not include ending punctuation

  • Write all numbers as numerals

  • Separate phrases in one bullet with semicolons

  • Spell out measurements, such as quart, inch, or feet

As with product titles, there are a few things you shouldn’t do when writing bullet points for your key product features. For example:

  • Do not write vague statements; be as specific as possible with product features and attributes

  • Do not enter company-specific information; this section is for product features only

  • Do not include promotional and pricing information

  • Do not include shipping or company information. Amazon’s policy prohibits including the seller, company, or shipping information


Write Effective Product Descriptions

Product descriptions are typically a few paragraphs long, and should explain the major product features, such as size, style, and what the product can be used for. Amazon encourages sellers to include accurate dimensions, care instructions, and warranty information, and use correct grammar, punctuation, and complete sentences.

Note that as of July 17, 2021, Amazon no longer allows the use of HTML tags in product detail page descriptions, with the exception of line breaks (<br>). The use of light HTML—such as adding bolding to text to help it stand out—was common practice, with Amazon citing security concerns and potential accessibility issues as the reasons for removing HTML tagging capabilities.

In addition to HTML tags, other things you shouldn’t list in your product description include:

  • Your seller name, phone number, email address, or physical address
  • Website URLs
  • Company-specific information
  • Product condition
  • Price or availability information
  • Quotes, reviews, or testimonials
  • Requests that customers leave a positive review
  • Details about another product that you sell
  • Promotional language such as “SALE” or “free shipping”
  • Anything that would be considered a ‘spoiler’—applies to books, music, video, and DVD (BMVD) listings
  • Time-sensitive information
  • Promotional material
  • Watermarks on images or videos

Additionally, if you’re selling products in a category that Amazon regulates, make sure to carefully read all requirements so you don’t risk your listing getting taken down for using the wrong terms.

Use High-Quality Product Images and Videos

All Amazon detail pages require at least one main product image be shown, but additional images and videos can help greatly in securing buyer confidence and increasing sales. Put your best self forward with clear, eye-catching, information-rich images that enhance product understanding and appeal.

Amazon’s image requirements and site standards include:

  • Images must accurately represent the product for sale, and match the product title

  • Main product image (the image shown in search results) must have a white background

  • Product should fill at least 85% of the image frame

  • Must match the product title

  • Must have clearly defined borders, and not be blurry or pixelated

  • Must not contain nudity or be considered sexually suggestive

  • No Amazon logos, trademarks, or badges used on the platform, or variations thereof, are permitted

  • Supported file types include JPEG (preferred), TIFF, PNG and GIF (no animated GIFs)

  • Must not exceed 10,000px on longest side

  • For your images to be zoom-eligible, they must be at least 1,000px, with a minimum of 1,600px or larger on the longest side recommended for optimal experience

Note that there are additional site standards for Main product images, with the above criteria serving for all images.

By following these best practices, you’ll be able to stay in Amazon’s good graces while ensuring your product listing is compelling.

Win the Amazon Buy Box

Amazon’s Buy Box is a coveted section on the right side of an Amazon product detail page where customers can click to add a product to their cart, or make an instant purchase. The majority of Amazon customers shop using the Buy Box, with many not even being aware that for some listings, there are multiple sellers they can choose to shop from.

Amazon Buy Box infographic also showing where other sellers can be chosen by shoppers

If you sell on Amazon and want to increase your sales, winning the Buy Box is crucial. Obtaining and retaining Buy Box ownership requires that you have a Professional Seller Plan, are competitively priced, and maintain Amazon’s performance requirements. Remember—the Buy Box is designed to make it as easy as possible for customers to purchase from the seller offering the best overall value. If that’s you, you’re not only more likely to win the Buy Box, but also to have sustained customer satisfaction.

Get Legitimate Product Reviews

Customers rely on authentic product reviews on almost every site they shop from, but thanks to Amazon’s size, products sold there tend to have a high number of reviews. Positive, helpful reviews are the social proof brands need to earn continued consumer confidence.

In soliciting reviews, be sure to adhere to Amazon’s customer product reviews policy. Encourage shoppers to leave reviews whenever possible, but don’t offer compensation for doing so. Also be sure to follow-up on any negative reviews, or neutral reviews that cite a concern. This will show prospective customers reading the reviews that if they have an issue with their purchase, they can count on support.

Use A+ Content

Amazon A+ content is available for select sellers on Amazon—currently including 1P vendors, emerging brand owners, and Amazon Brand Registry sellers. A+ content better conveys the value of your products through the use of detailed product descriptions, rich images, comparison charts and infographics, and/or videos.

Below is an example of an A+ content detail page:

jack black A+ content amazon

Using A+ content on Amazon has proven to increase conversion rates and reduce returns for many sellers. Think of everything a potential shopper might want or need to know about your product to be secure in their purchase decision, and account for that in the content you produce. This will vary based on your product and category, but enhanced user experience and customer confidence is at the core of all A+ content.

Invest in Amazon’s Sponsored Ads

Years ago, having a solid organic strategy was enough for many sellers to find success on Amazon. Today, with increased competition and overall growth of the site in mind, Amazon is a bit of a pay-to-play space for the most visibility. For that reason, sellers should be prepared to invest in advertising for their Amazon listings.

There are 3 main, self-serve categories of ad space that brands and sellers can purchase directly from Amazon:

  • Sponsored Products
  • Sponsored Brands
  • Sponsored Display

A fourth advertising avenue to consider is Amazon DSP. Similar to Sponsored Products, Brands, and Display, sellers don’t have to work directly with Amazon to leverage DSP. However, it is required that you work with an agency partner like Tinuiti to run Amazon DSP ads, making it less fully ‘self-serve’ than Sponsored Products, Brands, or Display, which brands and sellers can choose to run themselves, or work with an agency to manage.

Amazon Sponsored Products are pay-per-click (PPC) ads based on relevant keywords (and product targeting) that drive traffic to a specific, individual product listing within the Amazon platform. Sponsored Products ads are shown within shopping results, and on product detail pages.

These search ads are Amazon’s flagship ad format and are a key investment for brands across all categories for driving awareness and conversions on Amazon’s marketplace.

Screenshot of Amazon Sponsored Products on marketplace search

Sponsored Brands ads (formerly Headline Search ads) allow advertisers to feature custom headlines, up to 3 products, and brand creative—including their brand logo—to engage potential customers at the beginning of their shopping journey. Sponsored Brands banner ads are served within, alongside, or at the top of relevant Amazon shopping results to increase visibility with the right shoppers. These ads direct shoppers to specific product listings on Amazon, or your Amazon Store home page.

amazon sponsored brands ads for wireless earbuds

Sponsored Brands video: The use of video is on the rise across digital advertising on the whole, and Amazon is no exception. Sponsored Brands video ads are designed to educate shoppers about your product, and commonly include demonstrations, use-case examples, and top takeaways about product features. These videos should be short, informative, and product-focused; ideally 15-30 seconds in length.

Sponsored Brands video ads best practices include:

  • Open with the product (no fade-ins or empty frames)
  • Customer reviews cannot be included
  • Amazon branding elements cannot be used
  • Because these videos are set to automatically play and loop upon completion, they should be polished and designed for a seamless user experience; Amazon may reject your ad if there are abrupt edits or crops

Once you’ve laid the foundation with Product collection and Video ads, consider exploring more advanced Sponsored Brands opportunities and formats, including Store spotlight ads for Amazon Store owners.

Sponsored Display is a self-service advertising solution that helps you “engage and re-engage shoppers, on and off Amazon” using shopping and contextual signals. In other words, Sponsored Display ads are effective for reaching entirely new audiences, and for retargeting.

These easy-to-setup-and-launch ads are available for 1P vendors and professional sellers enrolled in Amazon Brand Registry, and are offered with your choice of a CPC or vCPM pricing structure.

Sponsored Display ads can prove beneficial across the full funnel, with optimization strategies including: Optimize for viewable impressions; Optimize for page visits; Optimize for conversions. Because these ads can display deals and savings badges, they can prove especially valuable during Amazon sales events or brand-specific promotional periods.

Where your Sponsored Display ads will appear on and/or off Amazon is determined by your targeting strategy—available tactics include product targeting and audiences.

  • Potential product targeting placements, which are designed to reach shoppers actively considering and comparing their options, include: on product detail pages; within shopping results pages; beneath the featured offer; alongside customer reviews

  • For Sponsored Display audiences campaigns, which are designed to reach relevant shoppers based on their click and browse history, “your display creatives may appear off Amazon on apps and third-party websites such as Twitch, as well as on Amazon in placements on the homepage, product detail pages, and shopping results pages—helping you reengage with shoppers in their purchase journey.”

Example of Amazon sponsored display ad on news site

Sponsored Display ads are ideal for building mid-funnel awareness, helping inform, engage, and convert shoppers. As discussed in our post on Amazon’s blog—How to approach display advertising with Tinuiti—these ads help advertisers “access display inventory without the higher requirements of Amazon DSP.”

“Sponsored Display’s customization features help you tell your brand story and increase campaign performance. Sponsored Display allows you to refresh or edit specific campaign sections, rather than starting from scratch.You can use updated creative elements such as images, headlines or logos for increased seasonal relevance.”Amazon

Advertise Off-site with Amazon DSP (agency support required)

Amazon DSP — also known as the Amazon Demand-Side Platform — gives brands and sellers the ability to programmatically buy video, audio, and display ad placements. Programmatic ads use available data to determine which digital advertising spaces you’ll buy, and how much you’ll pay for them.

Amazon DSP allows brands to use Amazon targeting capabilities in showing ads to new and existing customers on Amazon owned-and-operated web properties, in addition to those it does not control. Even brands that aren’t selling products on Amazon can advertise using Amazon DSP.

Amazon DSP unlocks incredible opportunities for brands and sellers, and we expect the unique ad options and capabilities will only continue growing. Some current forward-thinking DSP advertising options include streaming TV ads on Fire Stick, and in-store screen ads in Whole Foods stores. If you want to reach customers in these spaces, DSP is the way to do it.

Example of Amazon video ad placement with Under Armour bag

Set-Up an Amazon Store

Amazon Stores are a free self-service product that allows brand owners to design and create multipage stores to showcase their brands, products, and value proposition on Amazon. If we think of as a shopping mall, Amazon Stores are the individual retail spaces within.

Example of R+Co Amazon Store

Setting up an Amazon Store is crucial for brand-building on Amazon, but the process can take some time and expertise to efficiently navigate. For that reason, many sellers choose to work with a reputable Amazon agency like Tinuiti to build, design, and optimize their Store.

Here are some of the benefits of working with an experienced Amazon agency to build your Amazon Store:

  • Understanding of how Amazon works and the types of content that resonate best with Marketplace shoppers

  • Knowledge about Store requirements and best practices. An agency’s solid understanding of Amazon’s restrictions and policies can save you substantial time on revisions. It’s also super beneficial to work with an agency that’s already familiar with Amazon’s available features and layouts

  • Avoid wasting time on re-submissions. An experienced agency will be up-to-date on the latest qualifications, which will allow you to move faster through the creation and submission process


Additional Best Practices When Selling on Amazon

Some final considerations to make include whether to sell internationally, how Amazon Attribution and Brand Registry can help you grow and protect your brand, and how those fees all stack up. Let’s dive into each…

Remember: There Are Fees to Sell on Amazon

The cost to sell on Amazon is largely determined by which selling plan you choose, and how you’re planning to handle fulfillment.

As we mentioned earlier, Amazon sellers can choose between a Professional or Individual selling plan. Individual sellers pay $0.99 for each item sold on Amazon, plus referral and additional selling fees. Professional sellers also pay referral and additional selling fees, with a $39.99 monthly charge that exempts them from the $0.99 per item sold fee.

chart showing differences between professional amazon selling plan vs individualVisit Amazon’s pricing page for a fuller breakdown of Amazon fees and additional cost considerations and incentives.

Measure Cross-Channel Impact with Amazon Attribution

Amazon Attribution is a measurement solution that provides advertisers with valuable insights into how their non-Amazon marketing channels are performing on Amazon; these reports include both orders and revenue for traffic originating off Amazon. It can measure traffic brought directly to Amazon, as well as traffic to a site that later converts on Amazon. This arms advertisers and brands with the necessary shopper journey information to optimize their media campaigns, and grow product sales.

Amazon Attribution can measure traffic from nearly any source, including search ads, display ads, social ads, video ads, and email marketing. Through the creation of orders and line items, brands can create unique tracking templates, and performance can be measured to their desired level of granularity.

There is currently no cost to participate in Amazon Attribution, but it is only available to eligible sellers and vendors, including: “professional sellers enrolled in Amazon Brand Registry, vendors, KDP authors, and agencies with clients who sell products on Amazon.”

Consider Enrolling in the Amazon Brand Registry

Screenshot from the Amazon Brand Registry homepage


The Amazon Brand Registry gives brand owners access to proprietary text, image search, predictive automation, and reporting tools designed to protect their registered trademarks and create an accurate and trusted experience for customers.

The Amazon Brand Registry also allows brands to search for content using images, keywords, or a list of ASINs in bulk, and report suspected violations through a simple, guided workflow.

Let’s talk about why this is important for sellers.

While selling on Amazon, you may experience counterfeit issues or situations where your product content is changed by a third party seller.

The Amazon Brand Registry provides a necessary set of tools that may help sellers avoid these issues— including Transparency by Amazon, Project Zero, and Counterfeit Crimes Unit.

Here’s how Amazon’s Brand Registry works, how to enroll, and other brand protection programs that you can use to prevent third-party sellers from counterfeiting your products on the marketplace.

To become a member of the Amazon Brand Registry you must:

  • Step 1. Review eligibility requirements. ”Brands must have a pending or registered and active text-based or image-based trademark”

  • Step 2. Sign into Amazon Brand Registry. Brand Registry application must be submitted by the trademark owner. If you are an authorized agent, please have the trademark owner enroll the brand first, and add your account as an additional user. If you meet the eligibility requirements, sign in using your existing Seller or Vendor Central credentials. Or, if you don’t yet have an Amazon account, create one for free

  • Step 3. Enroll your brand. Once you sign in, you will need to enroll your brand(s). After Amazon has verified the information you submit during enrollment, you will be able to access Brand Registry’s features to help protect your brand


Explore Selling Products Internationally

In the beginning stages, it’s common for sellers to experience a combination of excitement and fear at the prospect of selling products internationally. Common concerns like credit card fraud and shipping delays may seem overwhelming at first, but with the right guidance, sellers can avoid common mistakes and simplify their global expansion process.

The decision to go global is often driven by a combination of factors—some financial, and others related to marketing, merchandising or operations. It can be a lucrative decision for some sellers, but not all. We recommend honing in on your primary goals in going global to determine if it’s the best move for your business.

For many sellers and brands, absolutely!

With the right products, sophisticated marketing tactics, helpful tools, and seller support, brands selling on Amazon can see great success. Although the competition for almost every category on the marketplace is fierce, there are still plenty of opportunities for brands to thrive.

To be a successful Amazon seller, you should:

  • Research potential niches before deciding on the products you want to sell

  • Understand pricing, costs, and fees. This can include manufacturing costs, shipping, packaging, selling fees, and more

  • Ensure your business operations are in good shape, including inventory management and forecasting

  • Acquire expert knowledge of marketing, branding, and advertising. We recommend partnering with an Amazon agency that specializes in Amazon advertising

  • Leverage cross-channel insights. Thanks to tools like Amazon Attribution, brands can measure the impact of their marketing efforts across multiple platforms and channels

  • Avoid complacency. Brands who rest on their laurels can be quickly outpaced by emerging competitors

And most importantly, be prepared for whatever Amazon throws your way. Changes can (and do) happen every single day. Looking for a partner to help you navigate these challenges? We’d love to hear from you!


Editor’s Note: This post was originally published by Tara Johnson and has been regularly updated for freshness, accuracy, and comprehensiveness.

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address


Why We Are Always ‘Clicking to Buy’, According to Psychologists



Why We Are Always 'Clicking to Buy', According to Psychologists

Amazon pillows.


Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading


A deeper dive into data, personalization and Copilots



A deeper dive into data, personalization and Copilots

Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein Copilots for marketers and merchants and Einstein Personalization.

To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO, Marketing Cloud.

Dig deeper: Salesforce piles on the Einstein Copilots

Salesforce’s evolving architecture

It’s hard to deny that Salesforce likes coming up with new names for platforms and products (what happened to Customer 360?) and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name. In particular, what exactly is Einstein 1 and how is it related to Salesforce Data Cloud?

“Data Cloud is built on the Einstein 1 platform,” Jania explained. “The Einstein 1 platform is our entire Salesforce platform and that includes products like Sales Cloud, Service Cloud — that it includes the original idea of Salesforce not just being in the cloud, but being multi-tenancy.”

Data Cloud — not an acquisition, of course — was built natively on that platform. It was the first product built on Hyperforce, Salesforce’s new cloud infrastructure architecture. “Since Data Cloud was on what we now call the Einstein 1 platform from Day One, it has always natively connected to, and been able to read anything in Sales Cloud, Service Cloud [and so on]. On top of that, we can now bring in, not only structured but unstructured data.”

That’s a significant progression from the position, several years ago, when Salesforce had stitched together a platform around various acquisitions (ExactTarget, for example) that didn’t necessarily talk to each other.

“At times, what we would do is have a kind of behind-the-scenes flow where data from one product could be moved into another product,” said Jania, “but in many of those cases the data would then be in both, whereas now the data is in Data Cloud. Tableau will run natively off Data Cloud; Commerce Cloud, Service Cloud, Marketing Cloud — they’re all going to the same operational customer profile.” They’re not copying the data from Data Cloud, Jania confirmed.

Another thing to know is tit’s possible for Salesforce customers to import their own datasets into Data Cloud. “We wanted to create a federated data model,” said Jania. “If you’re using Snowflake, for example, we more or less virtually sit on your data lake. The value we add is that we will look at all your data and help you form these operational customer profiles.”

Let’s learn more about Einstein Copilot

“Copilot means that I have an assistant with me in the tool where I need to be working that contextually knows what I am trying to do and helps me at every step of the process,” Jania said.

For marketers, this might begin with a campaign brief developed with Copilot’s assistance, the identification of an audience based on the brief, and then the development of email or other content. “What’s really cool is the idea of Einstein Studio where our customers will create actions [for Copilot] that we hadn’t even thought about.”

Here’s a key insight (back to nomenclature). We reported on Copilot for markets, Copilot for merchants, Copilot for shoppers. It turns out, however, that there is just one Copilot, Einstein Copilot, and these are use cases. “There’s just one Copilot, we just add these for a little clarity; we’re going to talk about marketing use cases, about shoppers’ use cases. These are actions for the marketing use cases we built out of the box; you can build your own.”

It’s surely going to take a little time for marketers to learn to work easily with Copilot. “There’s always time for adoption,” Jania agreed. “What is directly connected with this is, this is my ninth Connections and this one has the most hands-on training that I’ve seen since 2014 — and a lot of that is getting people using Data Cloud, using these tools rather than just being given a demo.”

What’s new about Einstein Personalization

Salesforce Einstein has been around since 2016 and many of the use cases seem to have involved personalization in various forms. What’s new?

“Einstein Personalization is a real-time decision engine and it’s going to choose next-best-action, next-best-offer. What is new is that it’s a service now that runs natively on top of Data Cloud.” A lot of real-time decision engines need their own set of data that might actually be a subset of data. “Einstein Personalization is going to look holistically at a customer and recommend a next-best-action that could be natively surfaced in Service Cloud, Sales Cloud or Marketing Cloud.”

Finally, trust

One feature of the presentations at Connections was the reassurance that, although public LLMs like ChatGPT could be selected for application to customer data, none of that data would be retained by the LLMs. Is this just a matter of written agreements? No, not just that, said Jania.

“In the Einstein Trust Layer, all of the data, when it connects to an LLM, runs through our gateway. If there was a prompt that had personally identifiable information — a credit card number, an email address — at a mimum, all that is stripped out. The LLMs do not store the output; we store the output for auditing back in Salesforce. Any output that comes back through our gateway is logged in our system; it runs through a toxicity model; and only at the end do we put PII data back into the answer. There are real pieces beyond a handshake that this data is safe.”

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading


Why The Sales Team Hates Your Leads (And How To Fix It)



Why The Sales Team Hates Your Leads (And How To Fix It)

Why The Sales Team Hates Your Leads And How To

You ask the head of marketing how the team is doing and get a giant thumbs up. 👍

“Our MQLs are up!”

“Website conversion rates are at an all-time high!”

“Email click rates have never been this good!”

But when you ask the head of sales the same question, you get the response that echoes across sales desks worldwide — the leads from marketing suck. 

If you’re in this boat, you’re not alone. The issue of “leads from marketing suck” is a common situation in most organizations. In a HubSpot survey, only 9.1% of salespeople said leads they received from marketing were of very high quality.

Why do sales teams hate marketing-generated leads? And how can marketers help their sales peers fall in love with their leads? 

Let’s dive into the answers to these questions. Then, I’ll give you my secret lead gen kung-fu to ensure your sales team loves their marketing leads. 

Marketers Must Take Ownership

“I’ve hit the lead goal. If sales can’t close them, it’s their problem.”

How many times have you heard one of your marketers say something like this? When your teams are heavily siloed, it’s not hard to see how they get to this mindset — after all, if your marketing metrics look strong, they’ve done their part, right?

Not necessarily. 

The job of a marketer is not to drive traffic or even leads. The job of the marketer is to create messaging and offers that lead to revenue. Marketing is not a 100-meter sprint — it’s a relay race. The marketing team runs the first leg and hands the baton to sales to sprint to the finish.



To make leads valuable beyond the vanity metric of watching your MQLs tick up, you need to segment and nurture them. Screen the leads to see if they meet the parameters of your ideal customer profile. If yes, nurture them to find out how close their intent is to a sale. Only then should you pass the leads to sales. 

Lead Quality Control is a Bitter Pill that Works

Tighter quality control might reduce your overall MQLs. Still, it will ensure only the relevant leads go to sales, which is a win for your team and your organization.

This shift will require a mindset shift for your marketing team: instead of living and dying by the sheer number of MQLs, you need to create a collaborative culture between sales and marketing. Reinforce that “strong” marketing metrics that result in poor leads going to sales aren’t really strong at all.  

When you foster this culture of collaboration and accountability, it will be easier for the marketing team to receive feedback from sales about lead quality without getting defensive. 

Remember, the sales team is only holding marketing accountable so the entire organization can achieve the right results. It’s not sales vs marketing — it’s sales and marketing working together to get a great result. Nothing more, nothing less. 

We’ve identified the problem and where we need to go. So, how you do you get there?

Fix #1: Focus On High ROI Marketing Activities First

What is more valuable to you:

  • One more blog post for a few more views? 
  • One great review that prospective buyers strongly relate to?

Hopefully, you’ll choose the latter. After all, talking to customers and getting a solid testimonial can help your sales team close leads today.  Current customers talking about their previous issues, the other solutions they tried, why they chose you, and the results you helped them achieve is marketing gold.

On the other hand, even the best blog content will take months to gain enough traction to impact your revenue.

Still, many marketers who say they want to prioritize customer reviews focus all their efforts on blog content and other “top of the funnel” (Awareness, Acquisition, and Activation) efforts. 

The bottom half of the growth marketing funnel (Retention, Reputation, and Revenue) often gets ignored, even though it’s where you’ll find some of the highest ROI activities.

1716755163 123 Why The Sales Team Hates Your Leads And How To1716755163 123 Why The Sales Team Hates Your Leads And How To

Most marketers know retaining a customer is easier than acquiring a new one. But knowing this and working with sales on retention and account expansion are two different things. 

When you start focusing on retention, upselling, and expansion, your entire organization will feel it, from sales to customer success. These happier customers will increase your average account value and drive awareness through strong word of mouth, giving you one heck of a win/win.

Winning the Retention, Reputation, and Referral game also helps feed your Awareness, Acquisition, and Activation activities:

  • Increasing customer retention means more dollars stay within your organization to help achieve revenue goals and fund lead gen initiatives.
  • A fully functioning referral system lowers your customer acquisition cost (CAC) because these leads are already warm coming in the door.
  • Case studies and reviews are powerful marketing assets for lead gen and nurture activities as they demonstrate how you’ve solved identical issues for other companies.

Remember that the bottom half of your marketing and sales funnel is just as important as the top half. After all, there’s no point pouring leads into a leaky funnel. Instead, you want to build a frictionless, powerful growth engine that brings in the right leads, nurtures them into customers, and then delights those customers to the point that they can’t help but rave about you.

So, build a strong foundation and start from the bottom up. You’ll find a better return on your investment. 

Fix #2: Join Sales Calls to Better Understand Your Target Audience

You can’t market well what you don’t know how to sell.

Your sales team speaks directly to customers, understands their pain points, and knows the language they use to talk about those pains. Your marketing team needs this information to craft the perfect marketing messaging your target audience will identify with.

When marketers join sales calls or speak to existing customers, they get firsthand introductions to these pain points. Often, marketers realize that customers’ pain points and reservations are very different from those they address in their messaging. 

Once you understand your ideal customers’ objections, anxieties, and pressing questions, you can create content and messaging to remove some of these reservations before the sales call. This effort removes a barrier for your sales team, resulting in more SQLs.

Fix #3: Create Collateral That Closes Deals

One-pagers, landing pages, PDFs, decks — sales collateral could be anything that helps increase the chance of closing a deal. Let me share an example from Lean Labs. 

Our webinar page has a CTA form that allows visitors to talk to our team. Instead of a simple “get in touch” form, we created a drop-down segmentation based on the user’s challenge and need. This step helps the reader feel seen, gives them hope that they’ll receive real value from the interaction, and provides unique content to users based on their selection.

1716755163 298 Why The Sales Team Hates Your Leads And How To1716755163 298 Why The Sales Team Hates Your Leads And How To

So, if they select I need help with crushing it on HubSpot, they’ll get a landing page with HubSpot-specific content (including a video) and a meeting scheduler. 

Speaking directly to your audience’s needs and pain points through these steps dramatically increases the chances of them booking a call. Why? Because instead of trusting that a generic “expert” will be able to help them with their highly specific problem, they can see through our content and our form design that Lean Labs can solve their most pressing pain point. 

Fix #4: Focus On Reviews and Create an Impact Loop

A lot of people think good marketing is expensive. You know what’s even more expensive? Bad marketing

To get the best ROI on your marketing efforts, you need to create a marketing machine that pays for itself. When you create this machine, you need to think about two loops: the growth loop and the impact loop.

1716755163 789 Why The Sales Team Hates Your Leads And How To1716755163 789 Why The Sales Team Hates Your Leads And How To
  • Growth loop — Awareness ➡ Acquisition ➡ Activation ➡ Revenue ➡ Awareness: This is where most marketers start. 
  • Impact loop — Results ➡ Reviews ➡ Retention ➡ Referrals ➡ Results: This is where great marketers start. 

Most marketers start with their growth loop and then hope that traction feeds into their impact loop. However, the reality is that starting with your impact loop is going to be far more likely to set your marketing engine up for success

Let me share a client story to show you what this looks like in real life.

Client Story: 4X Website Leads In A Single Quarter

We partnered with a health tech startup looking to grow their website leads. One way to grow website leads is to boost organic traffic, of course, but any organic play is going to take time. If you’re playing the SEO game alone, quadrupling conversions can take up to a year or longer.

But we did it in a single quarter. Here’s how.

We realized that the startup’s demos were converting lower than industry standards. A little more digging showed us why: our client was new enough to the market that the average person didn’t trust them enough yet to want to invest in checking out a demo. So, what did we do?

We prioritized the last part of the funnel: reputation.

We ran a 5-star reputation campaign to collect reviews. Once we had the reviews we needed, we showcased them at critical parts of the website and then made sure those same reviews were posted and shown on other third-party review platforms. 

Remember that reputation plays are vital, and they’re one of the plays startups often neglect at best and ignore at worst. What others say about your business is ten times more important than what you say about yourself

By providing customer validation at critical points in the buyer journey, we were able to 4X the website leads in a single quarter!

1716755164 910 Why The Sales Team Hates Your Leads And How To1716755164 910 Why The Sales Team Hates Your Leads And How To

So, when you talk to customers, always look for opportunities to drive review/referral conversations and use them in marketing collateral throughout the buyer journey. 

Fix #5: Launch Phantom Offers for Higher Quality Leads 

You may be reading this post thinking, okay, my lead magnets and offers might be way off the mark, but how will I get the budget to create a new one that might not even work?

It’s an age-old issue: marketing teams invest way too much time and resources into creating lead magnets that fail to generate quality leads

One way to improve your chances of success, remain nimble, and stay aligned with your audience without breaking the bank is to create phantom offers, i.e., gauge the audience interest in your lead magnet before you create them.

For example, if you want to create a “World Security Report” for Chief Security Officers, don’t do all the research and complete the report as Step One. Instead, tease the offer to your audience before you spend time making it. Put an offer on your site asking visitors to join the waitlist for this report. Then wait and see how that phantom offer converts. 

This is precisely what we did for a report by Allied Universal that ended up generating 80 conversions before its release.

1716755164 348 Why The Sales Team Hates Your Leads And How To1716755164 348 Why The Sales Team Hates Your Leads And How To

The best thing about a phantom offer is that it’s a win/win scenario: 

  • Best case: You get conversions even before you create your lead magnet.
  • Worst case: You save resources by not creating a lead magnet no one wants.  

Remember, You’re On The Same Team 

We’ve talked a lot about the reasons your marketing leads might suck. However, remember that it’s not all on marketers, either. At the end of the day, marketing and sales professionals are on the same team. They are not in competition with each other. They are allies working together toward a common goal. 

Smaller companies — or anyone under $10M in net new revenue — shouldn’t even separate sales and marketing into different departments. These teams need to be so in sync with one another that your best bet is to align them into a single growth team, one cohesive front with a single goal: profitable customer acquisition.

Interested in learning more about the growth marketing mindset? Check out the Lean Labs Growth Playbook that’s helped 25+ B2B SaaS marketing teams plan, budget, and accelerate growth.

Disruptive Design Raising the Bar of Content Marketing with Graphic

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading