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How To Revive Website Traffic

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Imagine if Google created a website tool – SEO in Plain Sight.

It lets you easily create, track, and adapt your SEO plan so you can:

  • Know precisely why your rankings dropped even though they were doing well yesterday.
  • Learn exactly what to do SEO-wise with any page on your website.
  • Discover what you should do when adding new content.

OK, SEO in Plain Sight will never see the light of day from Google. Instead, we must rely on third-party tools (and Google Search Console) to get insights to make our next moves.

To support your SEO plan, I’ve created a quick-hit list of 11 things you can do. Some will seem familiar – make sure you don’t overlook them. Others will be fresh and easy to try (or use repeatedly). Some may only be effective if you can overcome challenges that arise with disparate teams.

This quick-hit list will help you troubleshoot and execute a successful #SEO plan, says @mikeonlinecoach via @CMIContent. Click To Tweet

All these tips should fall within any SEO framework.

1. Don’t spend too much time fixing what you can’t

If organic traffic slips a great deal, don’t fret over the problematic website page. Maybe it once had 25 keyword phrases in the top 10 on Google. Now it has 15. You probably have a decent page title, header, and content. Something else happened – likely an algorithm shift or fierce competition moving ahead of you.

Tinkering with the page may have a nominal impact. If you try anything, consider a slight header change (add or delete a word). Headers still influence rankings.

2. Expand your SEO plan

Look at your organic landing pages for your finite keyword list. Survey the top 250 pages and correlate them with rankings. For example, I often use Semrush to comb through keyword data to see whether there are some I should pursue. Google Search Console also has useful keyword data. Google Analytics has good information about landing pages, but I explore the keywords that might be driving the traffic and optimize pages to get even more visitors.

You may find an overlooked long-tail keyword phrase that is searched less often. You may have pages you never fully optimized. Attack scores of those pages to improve their rankings and be sure to link to them from your top-performing pages. (Internal linking always helps with SEO.)

For example, this website has over 30 top five rankings on Google.

How To Revive Website Traffic

That’s great, but the company also has over 25 lower rankings within striking distance. Though the search volume hovers around 50, they’re highly relevant keyword phrases worth targeting.

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3. Refresh pages

Old blog articles can rank well if the content is still perceived as a great resource in your industry. But what about those old articles for which more authoritative websites provide great information?

Update your article to compete with the higher-ranking sites. I don’t mean rewording two sentences. Add a new section with several paragraphs. Feature fresh tips while removing outdated ideas. Summarize current studies or add several resources (tools, videos, useful guides, books, quotes from top experts, etc.)

Refresh old #content to boost its #SEO. Add a new section with several paragraphs. Add fresh tips and remove outdated ideas, says @mikeonlinecoach via @CMIContent. Click To Tweet

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4. Republish content

Sometimes your website content may fall out of favor just because it’s old. Maybe your content used to stand out, but now many other websites offer relevant (and current) content along with powerful backlinks. If you’ve lost considerable traffic, make several updates and republish the product page or article. It may be a good time to update the URL as well (with suitable keywords). Just be sure to use a 301 redirect. If the page ranked well, keep the page title and header for a few months to evaluate the impact on rankings. Age, not your SEO basics, may have affected rankings.

Try this method on a few older blog posts or pages to decide whether it works for your business.

HANDPICKED RELATED CONTENT:

5. Repair broken links

Yes, broken links are a common part of SEO life. It happens. But you should be vigilant about fixing internal links on your pages to please users and search engines. Every fixed link won’t lead to a spike in natural traffic, but clean websites send the right signals to search engines. Some of those links also may be to popular pages, which will be an added boost.

Fixing broken links won’t spike traffic from search, but clean websites send the right signals to search engines, says @mikeonlinecoach via @CMIContent. #SEO Click To Tweet

6. Find new linking opportunities

Speaking of links, you may find the backlinks from other websites are no longer working because those sites have made updates to their content. Since backlinks are a key ranking factor, create a priority list and ask for them to link to your content in another way. It might be helpful to identify pages on their site where your content may be most relevant. Your website analytics will have referring website data to analyze.

To discover gained and lost backlinks, check your referring website traffic in your website analytics or insert your domain into this Moz tool:

1652093924 529 How To Revive Website Traffic

You also should build new links proactively. I have used tools like Ahrefs and Moz to find potential sites that may have linked to my competitors’ content. I also use the Link Intersect feature of Moz’s Link Explorer to find out what links other websites attracted that my SEO clients have not yet secured.

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7. Fix SEO technical messes

Companies make website changes and don’t always survey the damage. Sometimes they end up having https (secure) pages pointing to http (non-secure pages). Semrush has a website audit tool that quickly identifies scores of problems like that.

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8. Feature evergreen content in your SEO plan

With your keyword strategy in mind, you should roll out new content that will last. Evergreen content can include:

9. Publish video transcripts

Sure, you can do little things like including your website link on YouTube video descriptions to help your SEO.

But what about letting your video affect your website SEO? Add a transcript below the video. You might rank for more keywords and help improve your natural search engine traffic.

10. Unearth hidden gems

What content do you have that’s never seen the light of day? Pore through your business plans, marketing plans, slide decks, sales pitches, webinars, demos, and more. One of my clients, a health benefits consultant, had a 60-page client document. They released nearly one-fourth of the content to their site. The new website content increased rankings, natural traffic, and leads. The payoff can be significant when you publish valuable content with relevant keywords.

11. Open the gates

Why not share some of the gated content that you’re concealing? It can get crawled by search engines and support website traffic. Your content will connect with consumers who then call or fill out other contact forms and are more primed than those who didn’t see it first.

Maybe you’ve had some gated content like how-to guides and white papers that haven’t attracted many leads. That content may be successful for SEO if you remove the barriers.

Remove the barriers on your #content that hasn’t attracted many leads. It may be more successful ungated for #SEO, says @mikeonlinecoach via @CMIContent. Click To Tweet

Get your SEO plan righted

It can be easy to execute your SEO plan without giving it a second thought. But that doesn’t mean you should or that your SEO plan will keep humming along. Survey your keyword, content, technical, and backlinks. By executing these 11 tips, your site will get the natural search engine traffic it deserves.

All tools mentioned in this article are suggested by the author. Feel free to include additional tools in the comments (from your company or ones that you have used). 

Want more content marketing tips, insights, and examples? Subscribe to workday or weekly emails from CMI.

Cover image by Joseph Kalinowski/Content Marketing Institute

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Why We Are Always ‘Clicking to Buy’, According to Psychologists

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Why We Are Always 'Clicking to Buy', According to Psychologists

Amazon pillows.

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A deeper dive into data, personalization and Copilots

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A deeper dive into data, personalization and Copilots

Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein Copilots for marketers and merchants and Einstein Personalization.

To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO, Marketing Cloud.

Dig deeper: Salesforce piles on the Einstein Copilots

Salesforce’s evolving architecture

It’s hard to deny that Salesforce likes coming up with new names for platforms and products (what happened to Customer 360?) and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name. In particular, what exactly is Einstein 1 and how is it related to Salesforce Data Cloud?

“Data Cloud is built on the Einstein 1 platform,” Jania explained. “The Einstein 1 platform is our entire Salesforce platform and that includes products like Sales Cloud, Service Cloud — that it includes the original idea of Salesforce not just being in the cloud, but being multi-tenancy.”

Data Cloud — not an acquisition, of course — was built natively on that platform. It was the first product built on Hyperforce, Salesforce’s new cloud infrastructure architecture. “Since Data Cloud was on what we now call the Einstein 1 platform from Day One, it has always natively connected to, and been able to read anything in Sales Cloud, Service Cloud [and so on]. On top of that, we can now bring in, not only structured but unstructured data.”

That’s a significant progression from the position, several years ago, when Salesforce had stitched together a platform around various acquisitions (ExactTarget, for example) that didn’t necessarily talk to each other.

“At times, what we would do is have a kind of behind-the-scenes flow where data from one product could be moved into another product,” said Jania, “but in many of those cases the data would then be in both, whereas now the data is in Data Cloud. Tableau will run natively off Data Cloud; Commerce Cloud, Service Cloud, Marketing Cloud — they’re all going to the same operational customer profile.” They’re not copying the data from Data Cloud, Jania confirmed.

Another thing to know is tit’s possible for Salesforce customers to import their own datasets into Data Cloud. “We wanted to create a federated data model,” said Jania. “If you’re using Snowflake, for example, we more or less virtually sit on your data lake. The value we add is that we will look at all your data and help you form these operational customer profiles.”

Let’s learn more about Einstein Copilot

“Copilot means that I have an assistant with me in the tool where I need to be working that contextually knows what I am trying to do and helps me at every step of the process,” Jania said.

For marketers, this might begin with a campaign brief developed with Copilot’s assistance, the identification of an audience based on the brief, and then the development of email or other content. “What’s really cool is the idea of Einstein Studio where our customers will create actions [for Copilot] that we hadn’t even thought about.”

Here’s a key insight (back to nomenclature). We reported on Copilot for markets, Copilot for merchants, Copilot for shoppers. It turns out, however, that there is just one Copilot, Einstein Copilot, and these are use cases. “There’s just one Copilot, we just add these for a little clarity; we’re going to talk about marketing use cases, about shoppers’ use cases. These are actions for the marketing use cases we built out of the box; you can build your own.”

It’s surely going to take a little time for marketers to learn to work easily with Copilot. “There’s always time for adoption,” Jania agreed. “What is directly connected with this is, this is my ninth Connections and this one has the most hands-on training that I’ve seen since 2014 — and a lot of that is getting people using Data Cloud, using these tools rather than just being given a demo.”

What’s new about Einstein Personalization

Salesforce Einstein has been around since 2016 and many of the use cases seem to have involved personalization in various forms. What’s new?

“Einstein Personalization is a real-time decision engine and it’s going to choose next-best-action, next-best-offer. What is new is that it’s a service now that runs natively on top of Data Cloud.” A lot of real-time decision engines need their own set of data that might actually be a subset of data. “Einstein Personalization is going to look holistically at a customer and recommend a next-best-action that could be natively surfaced in Service Cloud, Sales Cloud or Marketing Cloud.”

Finally, trust

One feature of the presentations at Connections was the reassurance that, although public LLMs like ChatGPT could be selected for application to customer data, none of that data would be retained by the LLMs. Is this just a matter of written agreements? No, not just that, said Jania.

“In the Einstein Trust Layer, all of the data, when it connects to an LLM, runs through our gateway. If there was a prompt that had personally identifiable information — a credit card number, an email address — at a mimum, all that is stripped out. The LLMs do not store the output; we store the output for auditing back in Salesforce. Any output that comes back through our gateway is logged in our system; it runs through a toxicity model; and only at the end do we put PII data back into the answer. There are real pieces beyond a handshake that this data is safe.”

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Why The Sales Team Hates Your Leads (And How To Fix It)

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Why The Sales Team Hates Your Leads (And How To Fix It)

Why The Sales Team Hates Your Leads And How To

You ask the head of marketing how the team is doing and get a giant thumbs up. 👍

“Our MQLs are up!”

“Website conversion rates are at an all-time high!”

“Email click rates have never been this good!”

But when you ask the head of sales the same question, you get the response that echoes across sales desks worldwide — the leads from marketing suck. 

If you’re in this boat, you’re not alone. The issue of “leads from marketing suck” is a common situation in most organizations. In a HubSpot survey, only 9.1% of salespeople said leads they received from marketing were of very high quality.

Why do sales teams hate marketing-generated leads? And how can marketers help their sales peers fall in love with their leads? 

Let’s dive into the answers to these questions. Then, I’ll give you my secret lead gen kung-fu to ensure your sales team loves their marketing leads. 

Marketers Must Take Ownership

“I’ve hit the lead goal. If sales can’t close them, it’s their problem.”

How many times have you heard one of your marketers say something like this? When your teams are heavily siloed, it’s not hard to see how they get to this mindset — after all, if your marketing metrics look strong, they’ve done their part, right?

Not necessarily. 

The job of a marketer is not to drive traffic or even leads. The job of the marketer is to create messaging and offers that lead to revenue. Marketing is not a 100-meter sprint — it’s a relay race. The marketing team runs the first leg and hands the baton to sales to sprint to the finish.

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via GIPHY

To make leads valuable beyond the vanity metric of watching your MQLs tick up, you need to segment and nurture them. Screen the leads to see if they meet the parameters of your ideal customer profile. If yes, nurture them to find out how close their intent is to a sale. Only then should you pass the leads to sales. 

Lead Quality Control is a Bitter Pill that Works

Tighter quality control might reduce your overall MQLs. Still, it will ensure only the relevant leads go to sales, which is a win for your team and your organization.

This shift will require a mindset shift for your marketing team: instead of living and dying by the sheer number of MQLs, you need to create a collaborative culture between sales and marketing. Reinforce that “strong” marketing metrics that result in poor leads going to sales aren’t really strong at all.  

When you foster this culture of collaboration and accountability, it will be easier for the marketing team to receive feedback from sales about lead quality without getting defensive. 

Remember, the sales team is only holding marketing accountable so the entire organization can achieve the right results. It’s not sales vs marketing — it’s sales and marketing working together to get a great result. Nothing more, nothing less. 

We’ve identified the problem and where we need to go. So, how you do you get there?

Fix #1: Focus On High ROI Marketing Activities First

What is more valuable to you:

  • One more blog post for a few more views? 
  • One great review that prospective buyers strongly relate to?

Hopefully, you’ll choose the latter. After all, talking to customers and getting a solid testimonial can help your sales team close leads today.  Current customers talking about their previous issues, the other solutions they tried, why they chose you, and the results you helped them achieve is marketing gold.

On the other hand, even the best blog content will take months to gain enough traction to impact your revenue.

Still, many marketers who say they want to prioritize customer reviews focus all their efforts on blog content and other “top of the funnel” (Awareness, Acquisition, and Activation) efforts. 

The bottom half of the growth marketing funnel (Retention, Reputation, and Revenue) often gets ignored, even though it’s where you’ll find some of the highest ROI activities.

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Most marketers know retaining a customer is easier than acquiring a new one. But knowing this and working with sales on retention and account expansion are two different things. 

When you start focusing on retention, upselling, and expansion, your entire organization will feel it, from sales to customer success. These happier customers will increase your average account value and drive awareness through strong word of mouth, giving you one heck of a win/win.

Winning the Retention, Reputation, and Referral game also helps feed your Awareness, Acquisition, and Activation activities:

  • Increasing customer retention means more dollars stay within your organization to help achieve revenue goals and fund lead gen initiatives.
  • A fully functioning referral system lowers your customer acquisition cost (CAC) because these leads are already warm coming in the door.
  • Case studies and reviews are powerful marketing assets for lead gen and nurture activities as they demonstrate how you’ve solved identical issues for other companies.

Remember that the bottom half of your marketing and sales funnel is just as important as the top half. After all, there’s no point pouring leads into a leaky funnel. Instead, you want to build a frictionless, powerful growth engine that brings in the right leads, nurtures them into customers, and then delights those customers to the point that they can’t help but rave about you.

So, build a strong foundation and start from the bottom up. You’ll find a better return on your investment. 

Fix #2: Join Sales Calls to Better Understand Your Target Audience

You can’t market well what you don’t know how to sell.

Your sales team speaks directly to customers, understands their pain points, and knows the language they use to talk about those pains. Your marketing team needs this information to craft the perfect marketing messaging your target audience will identify with.

When marketers join sales calls or speak to existing customers, they get firsthand introductions to these pain points. Often, marketers realize that customers’ pain points and reservations are very different from those they address in their messaging. 

Once you understand your ideal customers’ objections, anxieties, and pressing questions, you can create content and messaging to remove some of these reservations before the sales call. This effort removes a barrier for your sales team, resulting in more SQLs.

Fix #3: Create Collateral That Closes Deals

One-pagers, landing pages, PDFs, decks — sales collateral could be anything that helps increase the chance of closing a deal. Let me share an example from Lean Labs. 

Our webinar page has a CTA form that allows visitors to talk to our team. Instead of a simple “get in touch” form, we created a drop-down segmentation based on the user’s challenge and need. This step helps the reader feel seen, gives them hope that they’ll receive real value from the interaction, and provides unique content to users based on their selection.

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So, if they select I need help with crushing it on HubSpot, they’ll get a landing page with HubSpot-specific content (including a video) and a meeting scheduler. 

Speaking directly to your audience’s needs and pain points through these steps dramatically increases the chances of them booking a call. Why? Because instead of trusting that a generic “expert” will be able to help them with their highly specific problem, they can see through our content and our form design that Lean Labs can solve their most pressing pain point. 

Fix #4: Focus On Reviews and Create an Impact Loop

A lot of people think good marketing is expensive. You know what’s even more expensive? Bad marketing

To get the best ROI on your marketing efforts, you need to create a marketing machine that pays for itself. When you create this machine, you need to think about two loops: the growth loop and the impact loop.

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  • Growth loop — Awareness ➡ Acquisition ➡ Activation ➡ Revenue ➡ Awareness: This is where most marketers start. 
  • Impact loop — Results ➡ Reviews ➡ Retention ➡ Referrals ➡ Results: This is where great marketers start. 

Most marketers start with their growth loop and then hope that traction feeds into their impact loop. However, the reality is that starting with your impact loop is going to be far more likely to set your marketing engine up for success

Let me share a client story to show you what this looks like in real life.

Client Story: 4X Website Leads In A Single Quarter

We partnered with a health tech startup looking to grow their website leads. One way to grow website leads is to boost organic traffic, of course, but any organic play is going to take time. If you’re playing the SEO game alone, quadrupling conversions can take up to a year or longer.

But we did it in a single quarter. Here’s how.

We realized that the startup’s demos were converting lower than industry standards. A little more digging showed us why: our client was new enough to the market that the average person didn’t trust them enough yet to want to invest in checking out a demo. So, what did we do?

We prioritized the last part of the funnel: reputation.

We ran a 5-star reputation campaign to collect reviews. Once we had the reviews we needed, we showcased them at critical parts of the website and then made sure those same reviews were posted and shown on other third-party review platforms. 

Remember that reputation plays are vital, and they’re one of the plays startups often neglect at best and ignore at worst. What others say about your business is ten times more important than what you say about yourself

By providing customer validation at critical points in the buyer journey, we were able to 4X the website leads in a single quarter!

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So, when you talk to customers, always look for opportunities to drive review/referral conversations and use them in marketing collateral throughout the buyer journey. 

Fix #5: Launch Phantom Offers for Higher Quality Leads 

You may be reading this post thinking, okay, my lead magnets and offers might be way off the mark, but how will I get the budget to create a new one that might not even work?

It’s an age-old issue: marketing teams invest way too much time and resources into creating lead magnets that fail to generate quality leads

One way to improve your chances of success, remain nimble, and stay aligned with your audience without breaking the bank is to create phantom offers, i.e., gauge the audience interest in your lead magnet before you create them.

For example, if you want to create a “World Security Report” for Chief Security Officers, don’t do all the research and complete the report as Step One. Instead, tease the offer to your audience before you spend time making it. Put an offer on your site asking visitors to join the waitlist for this report. Then wait and see how that phantom offer converts. 

This is precisely what we did for a report by Allied Universal that ended up generating 80 conversions before its release.

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The best thing about a phantom offer is that it’s a win/win scenario: 

  • Best case: You get conversions even before you create your lead magnet.
  • Worst case: You save resources by not creating a lead magnet no one wants.  

Remember, You’re On The Same Team 

We’ve talked a lot about the reasons your marketing leads might suck. However, remember that it’s not all on marketers, either. At the end of the day, marketing and sales professionals are on the same team. They are not in competition with each other. They are allies working together toward a common goal. 

Smaller companies — or anyone under $10M in net new revenue — shouldn’t even separate sales and marketing into different departments. These teams need to be so in sync with one another that your best bet is to align them into a single growth team, one cohesive front with a single goal: profitable customer acquisition.

Interested in learning more about the growth marketing mindset? Check out the Lean Labs Growth Playbook that’s helped 25+ B2B SaaS marketing teams plan, budget, and accelerate growth.


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