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How to Sound Like a Human in Your Copy (and Sell More!)



How to Sound Like a Human in Your Copy (and Sell More!)

Businesses have been boring people with their sales copy since the stock photo was invented. Probably longer.

Which is fine. There is a place for that. Keep your brochures. Keep your 45-minute PowerPoint presentation. Explain to me every aspect of your product or service… your mission statement, history, every feature and benefit, that picture of your founder with his arms folded.

That stuff is great… but don’t bring that shiz to social media. You see, I’m on social media to STOP thinking. I’m there to feel. Do you have anything that makes me feel something about your business or the problem you solve in my life?

No? Ok, let’s work on that.

If you’ve been hanging out around DigitalMarketer for any length of time, you’ve heard someone mention Desmond Morris and the 12 Stages of Human Intimacy, and about how every interaction is human to human. Not B2C or B2B. It don’t matter what you’re sellin’.

Great copy hits folks at a real, human level. It doesn’t ask for something right off the bat. If you make me FEEL something, then I’ll give myself permission to start THINKING about what you sell.

Easier said than done, amiright? It’s tough!

Here are some tips to get out of your spreadsheet and start thinking about your product or service like an actual human who might buy it. 

Numero Uno: Focus on Stage Five of the Customer Value Journey (Excite)

Listen, if you’re not familiar with the Customer Value Journey, stop reading this article and go here right now

Are you up to speed? Excellent. 

As a Digital Marketer Certified Partner, we’ve had the opportunity of building out many Customer Value Journeys for our clients. Stage five is the Excite phase. It tends to be difficult for some businesses to explain why people get excited about them. 

Kinda sad, right? 

They know why they are excited but have a hard time articulating why their customer might be.

This is all about the “A-Ha Moment”. It’s your secret sauce, it’s the thing that turns your product/service from a “nice to have” to a “must-have.”

You must know what this is for your business. And if you say “we’re the best” I will reach through this screen and slap you. To quote Sally Hogshead “Different is Better Than Better.” 

Once you understand this key element of your business – you will be free from trying to explain everything right off the bat. You will have focus. And most importantly, you will have the power to make people EXCITED (that’s a feeling!). 

Once they’re excited, you have their attention, and you can hand them a brochure and fold your arms in a power pose. Just kidding. Power poses are for boy bands. Don’t do that. Unless you’re in a boy band. Or a doctor. Why do doctors love to fold their arms in photos?

Numero Dos: Understand That the Hero is Not You

It seems like if you have to sell something you have to talk about yourself, right? 

NO, you jerk – you’re so self-centered, geez. 

You eventually do have to talk about yourself to sell your stuff. But you need to position yourself as the GUIDE. You are Yoda. You are Gandalf. And I am a nerd.

Your customer is the hero, and they have a villain: a problem in their life which you get to show them how to defeat. Your product is their Excalibur. It’s way more exciting than your brochure. 

Keep this in mind in the imagery that you use on your website, social channels, or anywhere else. The customer is the focus. And it is usually more effective to focus on the desired after-state at the end of the journey than the miserable before-state they find themselves in right now. 

In the movie poster, it’s them in the foreground holding Excalibur (your product) triumphantly over their head, and you are in the background smiling like a proud parent (arms folded of course).

Story is a powerful tool to make someone feel something. Humans are drawn to stories.

If you want to know more about learning how to tell a story around your business, Donald Miller’s Building a StoryBrand is required reading.

Here’s a picture of Donald Miller from a Forbes article. (ahem… arms)

Numero Tres: Your Customers Are Your Best Writers (cheat code)

So if your customer is the hero and you want to write copy that sounds more like your hero… to find more heroes… look no further than your reviews. They are a Gold Mine.

Spend some time reading every review that you can. You’ll not only learn what is important to your customers (great hints here for some A-Ha Moments), but you’ll learn how to talk like them. 

And since reviews are public and pretty much fair game – you can just use their actual words in your copy. Emojis and all. It’s like cheating.

Our agency creates video ads. We write scripts and hire a lot of smart funny people. But the best words we use and most effective sales copy often come straight from reviews.

So press up, down, up, down, left, right, left, right, B, A, and then start using reviews in your marketing! You’re now INVINCIBLE!

Numero Cuatro: Heighten Reality

Good content informs or entertains. Great content does both. But remember, make them feel something first (as a human) so they give themselves permission to think about you.

While it may not be appropriate for every audience, most businesses can stand to bring a little levity, a little magic, a few giggles to their content.

As I said, we make video ads and we’ve found that the easiest way to do that is with cheap laughs. You know, stuff that worked on the playground. I’m talking toots. I’m talking about falling down the stairs. That kind of stuff.

Sophisticated advice, no?

Any other marketing blogs tell you to use more toots?

Here’s the kicker – it has to support the sale. Your jokes have to make sense within the world of your hero, their villain, and you, the wise guide with the plan for victory.

As long as everything is in the context of your sales message – don’t be shy. Make your characters zany. Use costumes, special effects, make everything in the world you are creating just a little “bigger” than it would be in the real world. The smell is worse. The cowboy hat is taller. The accent is more exaggerated

You can also personify abstract things. Like All-State did with Mayhem, or like we did with Pain

Numero Cinco: Hire Funny People

By this point in the article, you either think I’m mildly amusing or a complete idiot. Both are true.

When this fact dawned on me, I realized that we needed to hire some people that were both funnier and smarter than me to help write scripts for our video ads.

It’s the best thing we ever did.

You likely have people on your team that are very good at sales and marketing, but you probably don’t have anyone that can write comedy.

Guess which one is easier to teach?

Hire some freelance comedians and host a Writer’s Retreat. They are a game-changer.

Here’s how we run ours:

  • Get an Airbnb for a couple of days.
  • All the writers stay on site.
  • Provide lots of food and drinks, treat them well.
  • On Day 1, go over the critical sales messages and value propositions.
  • That night, without influencing each other, each writer comes up with an original concept.
  • The next day is spent with everyone collaborating to make one script the best it can be.
  • Choosing a script to work on is hard, but you walk away with a bunch of other concepts you can use later.

Comedians are often able to bring a fresh and unexpected perspective that can grab attention. They aren’t as close to it as we are, and frankly, they don’t care as much about how many sales the video will generate. That’s an asset for this type of work – they can focus on the more human, story-driven aspects.

Another game-changer for us: hire improv actors for your video. They just approach things differently and will add another layer to your script that you wouldn’t otherwise have.

We’ve come a long way together. I hope this article has helped you see some ways that your business can put a more human face on your messaging. If you want to talk more about it, we’d love to. Check us out at

I’ll leave you with a photo of our beloved founder Casey. 

Matt Brannon

As a Digital Marketer Certified Partner and Creative Director at Gravity Digital, Matt Brannon helps create funny, stuff-selling videos for direct to consumer brands.

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5 Project Management Essentials That You Need to Know



5 Project Management Essentials That You Need to Know

Project management essentials represent step-by-step instructions on how to complete projects successfully, on time, and on budget. Poor project management will cost you more than just money. When deadlines and budgets are missed, it harms your reputation, self-assurance, and client trust irreparably.

Here we discuss the top 5 project management essentials for a successful project, how to implement them, and how they can benefit you and your whole team. Let’s dive in!

What Is Project Management?

Project management is the use of procedures, methods, techniques, abilities, knowledge, and experience to accomplish particular project goals in accordance with predetermined guidelines. Such management is determined in terms of budget and time.

When done correctly, project management makes every aspect of the business work more efficiently. Your team can concentrate on the important work without being distracted by unmanageable budgets or projects that grow out of hand.

Why do Companies Need a Project Manager?

If there are delivery delays, companies risk losing customers, which can harm the whole company. Project managers can help companies achieve their goals efficiently and on time by designing the project plan. As a result, the teams working on the project have a clear vision that is aligned with the company’s objectives.

Aside from creating the project plan, project managers are also in charge of project scope documents and costs in order to avoid distractions for the designated team. To avoid risks, they schedule tasks appropriately and report progress to leaders so risks can be addressed quickly and effectively.

What is Project Lifecycle?

The project lifecycle represents the stages involved in a project’s progress. It includes:

  • Initiation
  • Definition and planning
  • Execution
  • Performance
  • Closure

1. Project initiation

The first step is project initiation. In this phase, project managers determine the project’s objectives and overall scope. A project manager looks for and identifies vital stakeholders during this phase while defending the funding for the project.

Project initiation can include numerous sub-activities, such as identifying the scope, project stakeholders, and deliverables, drafting a statement of work, and determination of initial costs. All of these activities can easily be determined by using the technology for efficient project management.

2. Definition and planning

Once the initiation is done, we move to definition and planning. In this phase, managers create a project plan, which includes the project’s tasks, schedule, resources, and constraints. In this stage, project managers establish the project budget, identify potential risk, and prepare necessary mitigation strategies. Along the way, managers can use manager feedback tools in order to keep each other updated and notify one another of possible errors and risks.

3. Project Execution

The majority of the work on a project is done in this phase. Project managers make adjustments depending on unforeseen changes that arise throughout the project and ensure that designated tasks are done in line with the established timetable.

Say your social media marketing campaign is kicking off to promote your new event. During the execution of the campaign, you need to be able to track the progress across all platforms, analyze the results, and improve with each step.

4. Project performance

In this phase, project managers can use different project manager tools. Usually, they use specific Key Performance Indicators (KPIs) to monitor the progress of the project. They adjust the plan where necessary based on the ongoing results of this measurement.

Pro Tip: When you kick off a project to introduce your new product to the customers, iterations of your project development will include receiving feedback and ideas from the audience directly. Optimize this process by using tools such as a feature request tracker to navigate through information easily and prepare the next generation of your product.

5. The closure

A project is closed once the team has completed all tasks and the project owner has signed off on all deliverables. During the course of a project, project managers must prepare resources and budget utilization reports as well as lists of tasks that were not completed. Once the project is evaluated for performance, it is determined if the project’s goals were met.

Top 5 Project Management Essentials

Let’s identify the essentials for successful project management and what kind of tactics, tools, methods, and project management software you need to use!

#1 Collaboration tools

The project cannot be successful if there’s no successful collaboration. Thus the right collaboration tools are essential when working on projects. Collaboration tools make it much easier for people to stay in touch and communicate.

Rather than relying on email for communication, collaboration tools allow people to know the progress of tasks and deliverables in real-time. Integration tools help keep teams in sync by integrating disparate systems in a flexible and autonomous way. Such tools are especially important when there’s a need for staff augmentation due to the increased number of employees on one project.

#2 Gantt Chart

The Gantt Chart is the most popular project management tool. It organizes every little detail on your project. The tool’s charts let project managers properly allocate resources and time for milestones and deliverables.

It helps recognize limitations and, more importantly, adjust deliverables accordingly. Also, in a Gantt chart, links between tasks can be automatically adjusted if one task is delayed.

#3 Project baseline

The baseline represents the standard you set for your project against the actual performance of the project. The project baseline is a project management tool for scoping, costing, and scheduling projects. Your baseline enables you to monitor your ongoing improvement.

#4 Workflow software

At its essence, project management is all about ensuring that all the moving parts reach the right people at the appropriate times.Keeping things organized on an individual basis is essential, but it’s even more beneficial to have a workflow software that keeps things going smoothly and as effectively as possible.

Use one tool to assign, automate, track, and train. Some advantages include more accountability, improved consistency, fewer mistakes, less time spent looking for solutions, and quicker training.

#5 Project team activities

Team activities can bring a bit of fun, improve morale, and boost energy and productivity in a team member all at once. Furthermore, it can motivate team members to work together to find the best possible solutions by encouraging creativity and highlighting their talents. Such activities are great for bonding together and stepping out from all those project tasks to gain motivation and inspiration.

In Conclusion

Project management is ubiquitous in almost all organizations and companies. But in order to complete a successful project, each business will need project management essentials.

Using such tools will clearly define goals and project management processes. Thus, organizations that use project management tools are more likely to achieve their objectives and hit their sales targets.

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