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How Video Can Humanize Your Brand in 2022 & Other Insights from Wistia’s CEO



How Video Can Humanize Your Brand in 2022 & Other Insights from Wistia's CEO

One of the main things we’ve learned during the COVID-19 pandemic in regards to how people consume content is that they want to be entertained in different ways.

Consumers want the convenience of being able to consume content where they spend the most time, and on their own terms. If your brand doesn’t give consumers this option, then you’re missing out on a big fraction of your audience — that’s where the powerful tool of video comes into play.

In our recent 2022 State of Video Report, we found that people were watching more videos than ever before in 2020 as many spent extended periods of time at home due to the pandemic. But even more shockingly, as the world opened up and employment rates rose, consumers watched even more video content.

With all this talk about video, you may be wondering a few things: What length should my video be? How do I create videos that stick? And where should I promote my videos?

In other words: What’s the best video marketing strategy for 2022 and beyond? 

HubSpot Blog Research surveyed 518 video marketers in the U.S., Germany, France, Japan, Australia, and the U.K. to find out about their goals and strategies going into 2022. Let’s dive into what you need to know so you can make your next, or first, video strategy a success.

What is the optimal length of a marketing video?

Short and sweet is generally a safe strategy — especially if your company is just starting to use video. According to 36% of video marketers, the optimal length of a marketing video is one to three minutes.

optimal marketing video length according to HubSpot research

If you’re new to video, starting with short-form videos will help you get a feel for what resonates with your audience and where you can add the most value.

Consumers are inundated with videos, so it’s critical to create meaningful content that can be consumable within a few minutes. Shorter videos are great for establishing an initial connection where you can introduce your brand or product. For instance, a snappy video showcasing a product feature can build interest and anticipation before a product launch.

We know that time, resources, and cost are three major barriers to creating videos.

The solution? Shorter videos — they are less time-consuming, perfect for various platforms (like social media), and typically cheaper to produce.

Short-form videos lead in usage (58%), ROI, lead generation, and engagement. So, if you’re looking to get more bang for your buck, then shorter videos are the way to go. In fact, 83% say the optimal length is under 60 seconds.optimal length of short-form video hubspot research

Believe it or not, longer videos are also on the rise. With more brands planning to create original branded series, product-specific demos, case studies, and customer stories this year, it’s important to find what works best for your company and audience.

What people are willing to watch is correlated to how connected they are to your brand or video topic. Don’t underestimate how much time someone will spend with your brand.

People who want to learn more about your company or product will do so through long-form video content, such as a webinar.

Yes, shorter videos will be the most leveraged form of video this year, but don’t take creating long-form video content completely off the table.

Which social media channels should your content live on?

Most B2B marketers often don’t take a video-first approach when it comes to their social media strategy.

But here’s why you should.

Social media is the top channel used to share marketing videos (76%) and has the biggest ROI by far. Incorporating video into your social media strategy differentiates your brand and can bring your brand’s story to life in ways that other content can’t.

So, what social platform(s) should you use? Begin by identifying your business and marketing goals. Once you have those set, nail down your strategy by figuring out how video will meet those goals. This will help give your video strategy a framework and determine which social media channel can tell your story.

For example, while Instagram is the top social media platform for ROI, engagement, and lead generation for marketing videos, that doesn’t necessarily mean it’s right for your brand. Figuring out what social platforms to use depends on whether your brand is B2B or B2C, and what type of video you want to create.

Customer stories or case studies might do really well on a landing page, whereas company culture videos would do really well on LinkedIn.

For B2B, LinkedIn and Twitter – my personal favorite social channels – are good places to start. You may gradually incorporate other platforms into your social media strategy, but if you aren’t engaging on LinkedIn and Twitter, then you’re missing out on a big opportunity.

If you’re B2C, you should be on Instagram, TikTok, and Facebook.

Do video marketers create videos in-house or with an agency? 

Have I convinced you yet that your brand needs to start using video? If your answer is yes, you may be wondering if you should try and create videos yourself or hire an agency.

While nearly half (49%) of video marketers create videos both in-house and with an agency, it can be tough to figure out what route you should take.

do marketers create videos in-house according to hubspot research

If you’re thinking about doing video in-house, you need to figure out what types of video and how many you want to create for your business.

Maybe you want a video that answers frequently asked questions or one to onboard new users. These types of videos don’t always need the flashiness of a branded series. Doing videos in-house can help save you money and empower your team to get involved. And, there are certainly many DIY resources to help you create video in-house.

You may even have employees who have video experience and can help pitch in. HubSpot’s report found that 69% of video marketers own their video equipment.

do marketers rent video equipment or own according to hubspotAdditionally, we found that most companies use their own in-house video experts to create video content on a weekly or monthly basis. Other companies rely on a mix of talent, calling on freelance help and video production agencies to fill in the gaps.

Agencies that specialize in marketing videos are certainly worthwhile if you are looking to create an array of public-facing video content. Zeroing in on an area of your business where video can make a big splash will help the agency tailor a video strategy that meets your goals.

I suspect that companies are going to invest more of their time in creating in-house videos in the coming years — but most of these videos will be created by people whose job isn’t strictly focused on video.

Whether it’s someone on your design team creating a product tutorial or your CEO leading a webinar, there will be an uptick in businesses that leverage internal resources to create their video content. The good thing is that there is countless video editing software that your company can use.

According to HubSpot’s Blog Research, Adobe Premiere Pro (36%) and iMovie (18%) are the most popular video editing software, but you’ll definitely want to explore all your options.    

best video editing software according to hubspot research

Thinking about doing more in-house video content? Make sure you have the right amount of people helping with your video content.

The majority of marketers (45%) have two to five people on dedicated video marketing teams; with another 37% reporting six to 10 on a dedicated video marketing team, and 15% reporting 10 or more employees on a video marketing team.

While this is dependent on your business and where you are in your video journey, it’s important that you have a solid in-house team that can handle the amount of video that you intend to put out there.

How do you create better videos? 

The most important factors for creating an effective marketing video are effectively promoting your video (36%), capturing viewers’ attention in the first few seconds (36%), and keeping your videos short/concise (33%).

All marketers want their videos to be successful — but what your audience takes away from your video content is perhaps the most important.

most effective factors for creating video content according to hubspot

As an example, let’s say your video isn’t getting enough clicks. You need to put yourself in the consumers’ shoes and figure out why they didn’t engage with your video. More times than not, they aren’t getting what they expected.

To solve for this, you’ll want to ensure your video thumbnail is encouraging people to click your video. Your thumbnail offers a first impression of your video, so make sure you use it to tell potential viewers what your video is about.

Interest wanes as viewers get distracted or realize the video isn’t for them. The best way to grab the attention of viewers is to hook them the moment the video starts. For example, the John Wick: Chapter 3 – Parabellum trailer tells viewers the title of the movie within the first few seconds rather than saving it to the end.  

You also need to approach video creation similar to how a journalist writes a news article — where the first line is the entire crux of the story — rather than approaching a video as a movie. It’s often better to put what consumers need to know upfront.

Once you’ve created a dynamic video that grabs viewers’ attention, it’s time to start thinking about promotion. While the most effective video promotion strategy is promoting on social media (63%), there are other effective, and fun, ways to get the most out of your video.

future of video according to wistia cofounder

Placing videos in unexpected places

Ever click a link and wind up on a 404 error page? This can be frustrating for the consumer, but use this as an opportunity for your brand. Making your 404 pages friendly and helpful to avoid deterring potential customers can go a long way. Add videos to these pages to help guide viewers back to the main page and highlight your products in a non-intrusive way.

Creative looping videos or videos of team mascots can help customers feel connected to your brand. If you’ve ever found yourself on a 404 error page on the Wistia site, chances are you have seen our team mascot Lenny:

wistia 401 page leading to a videoEmail signatures are another great place to add videos. Adding video to your employees’ email signature can really make your brand memorable and can capture the attention of new customers. A personalized video connecting them to your brand in an email signature can really go a long way in building trust and loyalty.

What type of videos will brands start making in the future?

Video content showcasing your products/services is the most leveraged type of content and has the highest ROI, according to 66% of those who use it. Content that reflects your brand’s values is the second most leveraged type of video content. With this in mind, you need to figure out how you want to portray your brand within the content.

Do you want it to be relatable? Would adding a nostalgic element to your video add value? Asking yourself these questions will help kickstart the video process. Trendy, funny, and interactive content all have high ROI and can boost engagement.

Nostalgic content and user-generated content (UGC) consistently rank in the least popular types of video content, though nostalgic content will still see 19% of video marketers using it for the first time this year, compared to 3% for UGC.

Let’s face it, millennials are becoming the decision-makers. Marketers need to focus on incorporating emotional elements into the content they produce. Topics that harken back to millennial youth, like Saturday morning cartoons, is a great way to instill nostalgia and emotionally connect with viewers.

future of video according to wistia ceo

What comes next?

Once you make a video and feel confident, you have the power to make more. As companies invest in video, I predict they’ll put out more short, authentic, niche, and relatable content. Why? Because this type of content is what consumers crave. Video helps to humanize your brand and makes consumers feel like they can relate to you.

Brands need to figure out how to not only educate, but also entertain. With so many brands competing for viewers’ attention, it’s up to you to keep people coming back to your brand. With the right video strategy, you’ll be able to achieve strong, lasting relationships with your audience.

Discover videos, templates, tips, and other resources dedicated to helping you  launch an effective video marketing strategy. 

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HubSpot to cut around 7% of workforce by end of Q1



HubSpot to cut around 7% of workforce by end of Q1

This afternoon, HubSpot announced it would be making cuts in its workforce during Q1 2023. In a Securities and Exchange Commission filing it put the scale of the cuts at 7%. This would mean losing around 500 employees from its workforce of over 7,000.

The reasons cited were a downward trend in business and a “faster deceleration” than expected following positive growth during the pandemic.

Layoffs follow swift growth. Indeed, the layoffs need to be seen against the background of very rapid growth at the company. The size of the workforce at HubSpot grew over 40% between the end of 2020 and today.

In 2022 it announced a major expansion of its international presence with new operations in Spain and the Netherlands and a plan to expand its Canadian presence in 2023.

Why we care. The current cool down in the martech space, and in tech generally, does need to be seen in the context of startling leaps forward made under pandemic conditions. As the importance of digital marketing and the digital environment in general grew at an unprecedented rate, vendors saw opportunities for growth.

The world is re-adjusting. We may not be seeing a bubble burst, but we are seeing a bubble undergoing some slight but predictable deflation.

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About the author

Kim Davis

Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space.

He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020.

Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.

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Advocate | DigitalMarketer



Advocate | DigitalMarketer

Happy customers love to share their experience, but sometimes they need some encouragement to do so. The cool thing is, once they do, they become even more loyal to your brand.

So, at this stage of the Customer Value Journey, ask people to share their positive experience with your brand by writing a review or sharing a social media post.

Once you get to stage seven, the Customer Value Journey is going to get a whole lot easier for you. This stage is all about learning your customer’s experience, and building up your testimonial database. 

The most important part of this step is asking these four questions. 

What Was Your Life Like Before Finding Our Solutions? What Challenges Were You Facing That Caused You to Consider Us? 

These questions are great not only because it gives you some really good stories, but because it gives you some insight on how you can provide similar prospects with that AHA moment. Understanding the average day of your clients is important in reflecting on your Customer Value Journey, and helps you understand what really set you apart from your competitors.

What Key Features Had the Biggest and/or Fastest Impact?

Not only is this going to get you to really specific stories, you will understand the specific things you provided that gave the biggest impact. The answers to these questions will not only give you great insight and testimonials, it will provide you with ideas for new lead magnets. This part is a new Entry Point Offer goldmine! 

What Has Been the Impact or Results in Your Life or Business Since Using Our Product or Service? 

This is a fairly broad question, and that’s why we put it after the others. You will have already gotten all of the specifics out of the way with #1 & #2. But when you ask this question, this is where you get the most valuable stories. You can use this part as testimonials, as an order form, as a sales page, this part is testimonial gold. 

If You Were Asked to Justify this Purchase to Your Boss or a Friend, What Would You Say? 

This is our favorite question by far. If you had to go back in time and justify this purchase, what would you say? I promise you what we’re going to find is a lot of great ideas for the jobs that your product or service has done. You’ll get a lot of great ideas for your core message canvas. This question is about backfilling all of the assets that you may not have. Here you’re going directly to the customer who are already happy, and using their justifications to help you sell to new customers. 

Hopefully you now understand just how valuable the Advocate stage could be, as well as the key questions you need to ask to get your customers talking. Here’s how it works for our example companies.

When it comes to fashion we all love to show off our outfits. So a good example for Hazel & Hems would be to have customers write reviews for a discount code or points towards their next purchase. 

Better yet, follow up with the customers to ask them to share and tag themselves wearing the items in a social media post and providing them with something valuable as a reward.

For Cyrus & Clark Media, hopping on zoom meetings or a streaming service for live talks about them and their business could generate valuable awareness for them, and a live case study for the agency. They can use the questions Ryan provided during this lesson to conduct the interview.

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Drive Conversions and Generate Engagement With Instacart Promotions



Drive Conversions and Generate Engagement With Instacart Promotions

Through deals and coupons, Instacart has saved consumers more than $700 million in 2022. As we dive into 2023, the leading grocery technology company in North America has big plans to help consumers save even more while also helping CPGs generate sales. Instacart recently announced an advertising solution that helps both sellers and consumers called Instacart Promotions. This exciting feature is designed to help drive conversions, boost sales, and generate overall engagement on the app.

Interested in this feature and how it can help your business on Instacart? Read on as we dive into everything you need to know about this ad solution including benefits, how to get started, and more.


What are Instacart Promotions?


Instacart Promotions is an advertising feature that’s now available to all brand partners, including emerging brands, within their open beta program. Promotions give CPGs the opportunity to offer new deal structures, promotions, and incentives with Instacart Ad campaigns. With this feature in place, consumers will have access to more promotions, coupons, and deals that are tailored to them within the Instacart Marketplace.

“With the launch of our new Instacart Promotions, all of our brand partners now have the ability to set up coupons and promotions that can drive meaningful business results while also passing on more savings opportunities to consumers. We’re proud to continue expanding our portfolio with additional self-service capabilities, ad formats that drive results, and measurement that brands need to understand the true impact of their campaigns on Instacart.”


– Ali Miller, VP of Ads Product at Instacart


Source: Instacart


How Do Instacart Promotions Work?


Promotions, now available in Ads Manager, gives consumers the ability to discover more promotions and savings opportunities within the Instacart app. These promotions now show up directly on product item cards before checkout for easy accessibility. Promotions allow advertisers to customize their campaigns to sync with their goals and objectives whether that be driving sales, building baskets, or boosting trials.

Instacart shared a recent example of a brand successfully utilizing Promotions… 

Athletic Brewing, General Mills, Sola Company, and Wells Enterprises (maker of Halo Top) are strengthening campaign performance by pairing Instacart Promotions with ad formats such as Sponsored Product and Display. Instacart Promotions include two new flexible and customizable structures: Coupons (“buy X units, save $Y”) and Stock Up & Save (“Spend $X, Save $Y”). 

According to Instacart, in the coming months, the company “will work to further enhance the new offering with new deal structures such as Free Gifts and Buy One, Get One (“BOGO”). The new deal structures will help brand partners run “Free Sample” programs that can win new customers and serve personalized discounts for different customer segments, such as “new to brand” and “new to category.”  


Example of Instacart Promotions

Source: Instacart


Instacart Promotions Benefits


Deliver Value and Savings to Consumers


With Instacart Promotions, you have the opportunity to deliver value and savings that will have consumers coming back for more. With this savings feature, your brand can stand out among the competition and offer a variety of deals to shoppers ie: “Buy X units, Save $Y”.


Hot tip: Ensure you are selecting products for your promotion that are well-stocked and widely available.  


Tailor Your Campaigns to Specific Objectives


With a variety of savings options available, your brand can structure deals to fit specific business goals and objectives. 


Hot tip: If you’re looking to drive visibility and awareness, try pairing promotions with Sponsored Product campaigns. 


Access Real-Time Performance Insights 


The Promotions beta program is live and can be accessed within Instacart Ads Manager. Within Ads Manager, advertisers can access real-time insights to maximize performance and adjust campaigns as needed.


Hot tip: Make sure your budget matches your discount and objectives.


“As an advertiser, Instacart’s unique offering to self-manage promotions is so exciting! Historically, making adjustments to offer values and other promotion parameters was a more manual process, but now we’ll be able to easily make optimizations in real-time based on redemption performance.”

Emily Choate

Emily Choate, Senior Specialist, Marketplace Search at Tinuiti


Interested in Instacart Promotions?


With Instacart Promotions, you have the opportunity to reach new customers, build bigger baskets, and drive sales. Interested in testing out the beta program or looking to get started with advertising on the app? Drop us a line – we’d love to help elevate your CPG brand on Instacart.


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