SEO
14 Cheap & Effective Small-Business Marketing Strategies
Looking for a good marketing strategy that won’t break the bank?
Call them strategies or tactics, but here are 14 ways you can promote your business that a) work, b) don’t require a large budget, and c) won’t hurt your brand in the long run.
Before pouring resources into any promotion strategies, make sure your clients are happy with your product or service. Otherwise, you may end up with the leaky bucket effect.
The leaky bucket effect is when you spend resources to bring people to your website, but they don’t perform any action on it and don’t come back.
Usually, it happens when businesses focus only on promotion and forget about the value their offer brings the customer.
Of course, you’ll never be able to turn 100% of website visitors into customers. However, when you’re starting to notice none of your marketing tactics bring results, you need to introduce changes to either how you drive traffic to the website, your pricing, or even what you offer.
This is your chance to ask your customers what they like and what can be improved. You can use that data to improve your marketing communications or even your product because, chances are, other people will like/dislike the same things.
Also, as you start talking with your customers, you may even come across candidates for brand ambassadors.
How to get started
Reach for some basic market research tools:
- Surveys – Can be performed 100% online for free with tools like Google Forms or Survicate. You can use them for measuring customer satisfaction.
- Interviews – Allow for face-to-face discussions. Can be performed even without a predefined structure. Often used for exploratory purposes.
- Internal data – Draw conclusions from reported issues and online reviews. If possible, interview your customer-facing employees.
Recommended reading: How to Achieve Product-Market Fit (5 Steps)
In case you haven’t created/claimed your Google Business Profile yet, make sure you do. It’s one of the most important marketing tools for small businesses operating locally.
Google Business Profile makes your business visible to potential customers in your vicinity in three ways:
1. Google Map Pack:
2. Google Maps:
3. Local knowledge panel (when the search query includes your brand’s name):
How to get started
Create or claim (option for already created GBPs) your Google Business Profile for free here.
And to make sure your profile is optimized, you can read our guide on the topic.
We’re talking about websites that offer listings of businesses like yours, providing basic information like address, operating hours, contact information, website, etc.
Some directories are free; others are paid. But you may want to consider even the paid ones because directories give you three significant benefits:
- It’s the quickest way to get your business to the first page of Google for competitive keywords.
- Your business will show up in search results of those directories.
- Citations (mentions of your business) in local directories can increase your chances of showing up in the Google Map Pack.
How to get started
List your business, starting from:
- Big data aggregators like Express Update and Neustar Localeze.
- Core platforms like Facebook, Bing Places, Apple Maps, and Better Business Bureau.
- Industry and local sites relevant to your business (e.g., FindLaw for lawyers, Tripadvisor for hotels).
You can list your business manually or use a submission service to manage your citations from one place. You can also see where your competitors got their citations and go after the same ones.
Two resources that will help you in this process:
According to a study by BrightLocal, 91% of people regularly or occasionally read online reviews, and 84% trust online reviews as much as a personal recommendation.
And it makes sense when you think about it. When dozens of people have tried a product before you, it’s hard to completely ignore their opinions.
Moreover, positive reviews can impact rankings in the Google Map Pack.
How to get started
Ask your customers to leave online reviews and try to answer all of them (good or bad). This will show existing and potential customers that you really care.
You can ask for reviews whenever you get a chance to contact your customers (personally, via email, via text message, in a thank-you note after purchase, etc.). But you can also use tools for generating reviews like this one from Google.
You can easily find online tools for managing your reviews. Some examples are Grade.us, ReviewPush, etc.
SEO content is any kind of content designed to rank in search engines.
When your content ranks, it can drive consistent, organic search traffic without any additional costs. That’s when you tap into search demand.
The basis of this strategy is finding relevant keywords with traffic potential. The more relevant the keywords, the higher the chance that the traffic you get will convert into sales or other forms of engagement you need.
It’s good to keep in mind that even when you rank #1, it’s not forever. You may need to revisit your content and update it when your rankings drop.
How to get started
First, determine if SEO content is right for your business. This is the case if the answer to at least one of the below questions is yes:
- Are people looking online for what you sell or do?
- Are people looking online for solutions to problems your business helps to solve?
You can answer that using a keyword tool. You can use our free keyword generator to look up keywords that pop into your mind. You can even check their search demand in different countries and four different search engines.
Once you determine that SEO is worth it for you, use our detailed step-by-step guide on creating SEO content.
Selling something that looks good in a photo or video?
Ask your customers to share a picture or a short video featuring your product. Happy customers create more happy customers.
How to get started
Saying something as plain as “share your photo with us” may not be enough.
You can encourage more user-generated content (UGC) when you make your request more exciting or offer something in return.
For example, brands like Vans or Apple launched an official hashtag for users and fans. Sharing photos under those hashtags creates a feeling of being part of something bigger and gives people a chance to pay attention to them.
Brands, such as clothing company Pakker Trousers, launch contests where people can win stuff for sharing a photo of themselves using the product.
Sharing a free resource can attract visitors and give them a taste of your offer. Think ebooks, product samples, online calculators, free courses, free consultations, and so on.
If your business relies on direct contact or has a long sales cycle, you can ask for contact information in return for your free resource. This type of marketing tool is called a lead magnet.
How to get started
Start with choosing a proven topic for your free resource.
One of the methods is doing keyword research. Not only will you know what actually interests people, but you’ll also have a chance to rank for relevant keywords and drive organic traffic to your resource for free.
Here’s how you can do it in Ahrefs’ Keywords Explorer:
- Plug in a topic or thing relevant to your business
- Go to the Matching terms report
- Limit the results to some popular resource types, e.g., a calculator
- Sort and filter results based on provided SEO metrics, such as search volume, Keyword Difficulty (KD), or Traffic Potential (TP)
You can also find proven topics by analyzing your competitors and studying your niche. See this guide for details.
Video marketing is especially good for two things:
- It helps to attract customers – 70% of viewers bought from a brand after seeing it on YouTube (Google).
- It helps to educate your audience – 96% of people have watched an explainer video to learn more about a product or service (Wyzowl).
And if you combine video blogging with SEO, you get a highly engaging content format with free distribution.
How to get started
Find video topic ideas with search demand:
- Go to Ahrefs’ Site Explorer and paste “youtube.com” as the URL
- Go to the Organic keywords report
- In the keyword filter, insert relevant keyword(s) for your business and hit “Apply”
From that point, you can adjust the filters and sort the results to fine-tune your research.
Let’s move one step back because video blogging is not something everybody “feels” like doing.
Equipment cost, talent, and a language barrier. These are some common objections to doing video marketing. But based on our experience, they are not deal breakers. Here’s what our video marketing master has to say about that:
Recommended viewing: YouTube SEO: How to Rank YouTube Videos #1
Sometimes, you don’t need to create new content to get more traffic.
Your old content may just need an SEO “do-over.”
How to get started
You need to find a good candidate for the do-over. Not every page will be a good fit.
To do this, you will need two things:
- This guide – Go ahead and try everything from this guide, from improving the click-through rate of your top-performing content to going after featured snippets.
- SEO tools – Data on keywords and backlinks from your and your competitors’ sites can come from a tool like Ahrefs’ Site Audit. And data on your click-through rates from search engines will need to come from a tool specific to the search engine. For Google, this will be Google Search Console. For Bing, it’s Bing Webmaster Tools.
Repurposing content is about taking existing content and “repacking” it for other marketing channels.
This simple technique allows you to reach a wider audience without the need to create new content from scratch.
So for example, a blog post can become a video, or a course, or a series of social media posts, and so on and vice versa.
How to get started
You can take your best-performing content and repurpose it for other marketing channels. If it worked in one place, it probably would in other places too.
Sometimes, you can repurpose content that didn’t perform well in the past (but you have reasons to think it will work elsewhere). For example, you can take your unique, quality articles that just didn’t get enough backlinks to challenge fierce competition on the SERPs and share them in a different format on social media platforms.
For the above techniques, follow our full guide on content repurposing.
Chances are, your target audience is similar to other websites’ existing target audience. And that’s a good thing.
You may reach somebody else’s audience with your message through:
- Getting featured in podcasts and newsletters.
- Guest blogging.
- Getting featured in relevant rankings and reviews.
Except for newsletters (without a web format), all of the above are also opportunities for getting a direct link to your website—which may help boost your SEO. And even being featured in a newsletter may indirectly lead to links from newsletter subscribers.
How to get started
Method 1. Use Google with search operators to find opportunities
Helpful operators here are: “AND”
, “OR”
. You can use them to find websites that meet complex queries instead of just one keyword.
Then, click through the results, find websites that look like a good fit for your business, and pitch to them.
Method 2. Use Ahrefs to find opportunities and get instant performance data
Ahrefs’ SEO Toolbar allows you to see performance data of websites as you Google them. So the Google screenshot from above turns into this:
This way, you can easily filter out websites that don’t get traffic or whose links have the lowest chance of impacting your SEO.
Another method is to see where other websites, such as your competitors, got their links from. This works for any kind of mentions that leaves a trace of a backlink: reviews, rankings, guest blogging, and PR (more on that in the next chapter).
- Go to Site Explorer and paste a URL you want to screen
- Go to the Backlinks report
- Search for the kind of backlinks you want to go after; to illustrate, for guest articles, use “Anchor with surrounding text” filter and type the word “author”
Then you can pitch the same website with a personalized and relevant message.
Public relations is not reserved for big brands with entire PR departments on the payroll. Small businesses can get press too. And they can get it for free.
There are basically two ways to get free press.
One is to do something extraordinary (maybe your business is already doing it?) and issue a press release about it.
The other is to offer your expert commentary, per the journalist’s request.
It can take some effort, but it’s usually worth it:
- PR increases brand awareness.
- News websites and magazines can drive traffic to your website.
- Being featured by the press is a great chance to earn a link from a high-authority website (and boost SEO).
How to get started
If you feel your business is doing something that can make the headlines, tell the press about it.
Use this guide to write a press release and send it to the magazines where the story is most relevant.
An effective tactic may be to start with reputable local media. If your story gets featured, you may use it in your pitch to more prominent media outlets. Additionally, other media may pick up the story organically.
As for monitoring journalist requests, use:
- A service like HARO, Terkel, or SourceBottle.
- #journorequest on Twitter.
These two free tools from Ahrefs can come in handy too:
- Our free website authority checker will show you the Domain Rating (DR) for any given website. DR is a good proxy for checking the authority of the website and the possible SEO impact of links from it.
- Ahrefs Webmaster Tools will show all backlinks you got from PR efforts, among other features.
Recommended reading: Digital PR: The Beginner’s Guide to Making Your Brand Unmissable
Affiliate marketing programs allow influencers, bloggers, and other kinds of online content creators to promote your products for a commission from sales.
You can find affiliate marketing examples all over the web. Usually, affiliate marketers include links to products inside reviews or some kind of educational content (recipes, tutorials, etc.). Sometimes, they even run their own shops.
Affiliate marketing is designed to be mutually beneficial. The better affiliates promote, the more you sell, and the more they earn in return.
How to get started
Depends on the affiliate marketing program.
For example, on ClickBank, you list your product on a public marketplace and wait for affiliates to find you.
But on platforms like Impact, you can choose affiliates from the platform’s contact list.
But if you want to spend the least possible time on managing your affiliate program, you can consider a program like GiddyUp. It will even take care of creating banners for you and your affiliates.
As for the costs, there are usually some small up-front costs paid to the affiliate platform. But other than that, everything is performance-based.
The oldest advice on the planet, right? Well, it still works.
While following your competitor’s steps may be harder in the “offline” world, it’s much easier (and cheaper) online.
By using competitor analysis tools, you can learn things like:
- What type of content works for your competition.
- What do competitors see as a good advertising investment and how they advertise it.
- Where they get their backlinks.
- Gaps in your content strategy.
How to get started
Get a competitor analysis tool designed for the type of marketing you want to analyze. Some examples are:
- Ahrefs – SEO, PPC, and content marketing
- Moat – Digital ads
- MailCharts – Email marketing
- Brand24 – Brand monitoring in web and social media
- SparkToro – Audience insight
- Visualping – Webpage monitoring
So say you want to see which topics you haven’t blogged about yet compared to your competitors. You can check that quickly by pasting your and your competitors’ URLs in Ahrefs’ Content Gap tool.
You’ll get keywords your competitors rank for, but you don’t. This way, you’ll save a ton of time on manually going through websites.
Recommended reading: How to Conduct a Competitive Analysis (Template Included)
What is the best marketing strategy for a small business?
The best marketing strategy is the one that brings you results. It’s common to see some strategies working for some and not for others.
Although it may sound cliche, it’s crucial to take any advice with a grain of salt and simply test things yourself. The best marketing strategy may be the one you haven’t tried yet.
And when you find a marketing strategy that works for you, double down on it.
Final thoughts
As you can see, marketing strategies can be very different from one another. It’s actually kind of mind-boggling to see so many ways of growing a business.
So a good idea is to prioritize.
Try the classic “prioritization matrix.” Take a moment to think about marketing strategies you found in this and other guides and put them in one of the categories based on a) the effort they need and b) the value they give.
So for example, if getting free press may be low effort and high value for you, that will be something to put into action as soon as possible.
Got questions? Ping me on Twitter.
SEO
The Expert SEO Guide To URL Parameter Handling
In the world of SEO, URL parameters pose a significant problem.
While developers and data analysts may appreciate their utility, these query strings are an SEO headache.
Countless parameter combinations can split a single user intent across thousands of URL variations. This can cause complications for crawling, indexing, visibility and, ultimately, lead to lower traffic.
The issue is we can’t simply wish them away, which means it’s crucial to master how to manage URL parameters in an SEO-friendly way.
To do so, we will explore:
What Are URL Parameters?
URL parameters, also known as query strings or URI variables, are the portion of a URL that follows the ‘?’ symbol. They are comprised of a key and a value pair, separated by an ‘=’ sign. Multiple parameters can be added to a single page when separated by an ‘&’.
The most common use cases for parameters are:
- Tracking – For example ?utm_medium=social, ?sessionid=123 or ?affiliateid=abc
- Reordering – For example ?sort=lowest-price, ?order=highest-rated or ?so=latest
- Filtering – For example ?type=widget, colour=purple or ?price-range=20-50
- Identifying – For example ?product=small-purple-widget, categoryid=124 or itemid=24AU
- Paginating – For example, ?page=2, ?p=2 or viewItems=10-30
- Searching – For example, ?query=users-query, ?q=users-query or ?search=drop-down-option
- Translating – For example, ?lang=fr or ?language=de
SEO Issues With URL Parameters
1. Parameters Create Duplicate Content
Often, URL parameters make no significant change to the content of a page.
A re-ordered version of the page is often not so different from the original. A page URL with tracking tags or a session ID is identical to the original.
For example, the following URLs would all return a collection of widgets.
- Static URL: https://www.example.com/widgets
- Tracking parameter: https://www.example.com/widgets?sessionID=32764
- Reordering parameter: https://www.example.com/widgets?sort=latest
- Identifying parameter: https://www.example.com?category=widgets
- Searching parameter: https://www.example.com/products?search=widget
That’s quite a few URLs for what is effectively the same content – now imagine this over every category on your site. It can really add up.
The challenge is that search engines treat every parameter-based URL as a new page. So, they see multiple variations of the same page, all serving duplicate content and all targeting the same search intent or semantic topic.
While such duplication is unlikely to cause a website to be completely filtered out of the search results, it does lead to keyword cannibalization and could downgrade Google’s view of your overall site quality, as these additional URLs add no real value.
2. Parameters Reduce Crawl Efficacy
Crawling redundant parameter pages distracts Googlebot, reducing your site’s ability to index SEO-relevant pages and increasing server load.
Google sums up this point perfectly.
“Overly complex URLs, especially those containing multiple parameters, can cause a problems for crawlers by creating unnecessarily high numbers of URLs that point to identical or similar content on your site.
As a result, Googlebot may consume much more bandwidth than necessary, or may be unable to completely index all the content on your site.”
3. Parameters Split Page Ranking Signals
If you have multiple permutations of the same page content, links and social shares may be coming in on various versions.
This dilutes your ranking signals. When you confuse a crawler, it becomes unsure which of the competing pages to index for the search query.
4. Parameters Make URLs Less Clickable
Let’s face it: parameter URLs are unsightly. They’re hard to read. They don’t seem as trustworthy. As such, they are slightly less likely to be clicked.
This may impact page performance. Not only because CTR influences rankings, but also because it’s less clickable in AI chatbots, social media, in emails, when copy-pasted into forums, or anywhere else the full URL may be displayed.
While this may only have a fractional impact on a single page’s amplification, every tweet, like, share, email, link, and mention matters for the domain.
Poor URL readability could contribute to a decrease in brand engagement.
Assess The Extent Of Your Parameter Problem
It’s important to know every parameter used on your website. But chances are your developers don’t keep an up-to-date list.
So how do you find all the parameters that need handling? Or understand how search engines crawl and index such pages? Know the value they bring to users?
Follow these five steps:
- Run a crawler: With a tool like Screaming Frog, you can search for “?” in the URL.
- Review your log files: See if Googlebot is crawling parameter-based URLs.
- Look in the Google Search Console page indexing report: In the samples of index and relevant non-indexed exclusions, search for ‘?’ in the URL.
- Search with site: inurl: advanced operators: Know how Google is indexing the parameters you found by putting the key in a site:example.com inurl:key combination query.
- Look in Google Analytics all pages report: Search for “?” to see how each of the parameters you found are used by users. Be sure to check that URL query parameters have not been excluded in the view setting.
Armed with this data, you can now decide how to best handle each of your website’s parameters.
SEO Solutions To Tame URL Parameters
You have six tools in your SEO arsenal to deal with URL parameters on a strategic level.
Limit Parameter-based URLs
A simple review of how and why parameters are generated can provide an SEO quick win.
You will often find ways to reduce the number of parameter URLs and thus minimize the negative SEO impact. There are four common issues to begin your review.
1. Eliminate Unnecessary Parameters
Ask your developer for a list of every website’s parameters and their functions. Chances are, you will discover parameters that no longer perform a valuable function.
For example, users can be better identified by cookies than sessionIDs. Yet the sessionID parameter may still exist on your website as it was used historically.
Or you may discover that a filter in your faceted navigation is rarely applied by your users.
Any parameters caused by technical debt should be eliminated immediately.
2. Prevent Empty Values
URL parameters should be added to a URL only when they have a function. Don’t permit parameter keys to be added if the value is blank.
In the above example, key2 and key3 add no value, both literally and figuratively.
3. Use Keys Only Once
Avoid applying multiple parameters with the same parameter name and a different value.
For multi-select options, it is better to combine the values after a single key.
4. Order URL Parameters
If the same URL parameter is rearranged, the pages are interpreted by search engines as equal.
As such, parameter order doesn’t matter from a duplicate content perspective. But each of those combinations burns crawl budget and split ranking signals.
Avoid these issues by asking your developer to write a script to always place parameters in a consistent order, regardless of how the user selected them.
In my opinion, you should start with any translating parameters, followed by identifying, then pagination, then layering on filtering and reordering or search parameters, and finally tracking.
Pros:
- Ensures more efficient crawling.
- Reduces duplicate content issues.
- Consolidates ranking signals to fewer pages.
- Suitable for all parameter types.
Cons:
- Moderate technical implementation time.
Rel=”Canonical” Link Attribute
The rel=”canonical” link attribute calls out that a page has identical or similar content to another. This encourages search engines to consolidate the ranking signals to the URL specified as canonical.
You can rel=canonical your parameter-based URLs to your SEO-friendly URL for tracking, identifying, or reordering parameters.
But this tactic is not suitable when the parameter page content is not close enough to the canonical, such as pagination, searching, translating, or some filtering parameters.
Pros:
- Relatively easy technical implementation.
- Very likely to safeguard against duplicate content issues.
- Consolidates ranking signals to the canonical URL.
Cons:
- Wastes crawling on parameter pages.
- Not suitable for all parameter types.
- Interpreted by search engines as a strong hint, not a directive.
Meta Robots Noindex Tag
Set a noindex directive for any parameter-based page that doesn’t add SEO value. This tag will prevent search engines from indexing the page.
URLs with a “noindex” tag are also likely to be crawled less frequently and if it’s present for a long time will eventually lead Google to nofollow the page’s links.
Pros:
- Relatively easy technical implementation.
- Very likely to safeguard against duplicate content issues.
- Suitable for all parameter types you do not wish to be indexed.
- Removes existing parameter-based URLs from the index.
Cons:
- Won’t prevent search engines from crawling URLs, but will encourage them to do so less frequently.
- Doesn’t consolidate ranking signals.
- Interpreted by search engines as a strong hint, not a directive.
Robots.txt Disallow
The robots.txt file is what search engines look at first before crawling your site. If they see something is disallowed, they won’t even go there.
You can use this file to block crawler access to every parameter based URL (with Disallow: /*?*) or only to specific query strings you don’t want to be indexed.
Pros:
- Simple technical implementation.
- Allows more efficient crawling.
- Avoids duplicate content issues.
- Suitable for all parameter types you do not wish to be crawled.
Cons:
- Doesn’t consolidate ranking signals.
- Doesn’t remove existing URLs from the index.
Move From Dynamic To Static URLs
Many people think the optimal way to handle URL parameters is to simply avoid them in the first place.
After all, subfolders surpass parameters to help Google understand site structure and static, keyword-based URLs have always been a cornerstone of on-page SEO.
To achieve this, you can use server-side URL rewrites to convert parameters into subfolder URLs.
For example, the URL:
www.example.com/view-product?id=482794
Would become:
www.example.com/widgets/purple
This approach works well for descriptive keyword-based parameters, such as those that identify categories, products, or filters for search engine-relevant attributes. It is also effective for translated content.
But it becomes problematic for non-keyword-relevant elements of faceted navigation, such as an exact price. Having such a filter as a static, indexable URL offers no SEO value.
It’s also an issue for searching parameters, as every user-generated query would create a static page that vies for ranking against the canonical – or worse presents to crawlers low-quality content pages whenever a user has searched for an item you don’t offer.
It’s somewhat odd when applied to pagination (although not uncommon due to WordPress), which would give a URL such as
www.example.com/widgets/purple/page2
Very odd for reordering, which would give a URL such as
www.example.com/widgets/purple/lowest-price
And is often not a viable option for tracking. Google Analytics will not acknowledge a static version of the UTM parameter.
More to the point: Replacing dynamic parameters with static URLs for things like pagination, on-site search box results, or sorting does not address duplicate content, crawl budget, or internal link equity dilution.
Having all the combinations of filters from your faceted navigation as indexable URLs often results in thin content issues. Especially if you offer multi-select filters.
Many SEO pros argue it’s possible to provide the same user experience without impacting the URL. For example, by using POST rather than GET requests to modify the page content. Thus, preserving the user experience and avoiding SEO problems.
But stripping out parameters in this manner would remove the possibility for your audience to bookmark or share a link to that specific page – and is obviously not feasible for tracking parameters and not optimal for pagination.
The crux of the matter is that for many websites, completely avoiding parameters is simply not possible if you want to provide the ideal user experience. Nor would it be best practice SEO.
So we are left with this. For parameters that you don’t want to be indexed in search results (paginating, reordering, tracking, etc) implement them as query strings. For parameters that you do want to be indexed, use static URL paths.
Pros:
- Shifts crawler focus from parameter-based to static URLs which have a higher likelihood to rank.
Cons:
- Significant investment of development time for URL rewrites and 301 redirects.
- Doesn’t prevent duplicate content issues.
- Doesn’t consolidate ranking signals.
- Not suitable for all parameter types.
- May lead to thin content issues.
- Doesn’t always provide a linkable or bookmarkable URL.
Best Practices For URL Parameter Handling For SEO
So which of these six SEO tactics should you implement?
The answer can’t be all of them.
Not only would that create unnecessary complexity, but often, the SEO solutions actively conflict with one another.
For example, if you implement robots.txt disallow, Google would not be able to see any meta noindex tags. You also shouldn’t combine a meta noindex tag with a rel=canonical link attribute.
Google’s John Mueller, Gary Ilyes, and Lizzi Sassman couldn’t even decide on an approach. In a Search Off The Record episode, they discussed the challenges that parameters present for crawling.
They even suggest bringing back a parameter handling tool in Google Search Console. Google, if you are reading this, please do bring it back!
What becomes clear is there isn’t one perfect solution. There are occasions when crawling efficiency is more important than consolidating authority signals.
Ultimately, what’s right for your website will depend on your priorities.
Personally, I take the following plan of attack for SEO-friendly parameter handling:
- Research user intents to understand what parameters should be search engine friendly, static URLs.
- Implement effective pagination handling using a ?page= parameter.
- For all remaining parameter-based URLs, block crawling with a robots.txt disallow and add a noindex tag as backup.
- Double-check that no parameter-based URLs are being submitted in the XML sitemap.
No matter what parameter handling strategy you choose to implement, be sure to document the impact of your efforts on KPIs.
More resources:
Featured Image: BestForBest/Shutterstock
SEO
SEO Experts Gather for a Candid Chat About Search [Podcast]
Wix just celebrated their 100th podcast episode! Congrats, Wix. To quote Mordy Oberstein, Head of SEO Brand at Wix; “we talk a lot.”
You sure do! It’s a good thing you have a lot of interesting stuff to say.
The 100th episode of “SERPs Up” was full of awesome guests. Here’s a summary of the action.
Apart from the usual faces, Oberstein and Crystal Carter, Head Of SEO Communications, it was a powerhouse guestlist:
- Chima Mmeje.
- Darren Shaw.
- Joy Hawkins.
- Eli Schwartz.
- Kevin Indig.
- Barry Schwartz.
Just How Broken Are The SERPs?
The first guest was Chima Mmeje from Moz. She dove into the frustrations that many SEOs have been feeling and spoke plainly about the flaws in Google’s updates.
Mordy Oberstein: “Is the SERP broken?”
Chima Mmeje: “The helpful content update, and I’m saying this here, live, is a farce. There was nothing helpful about that update. … Yes, the SERP is 1,000% broken. … How does anybody even use Google in the U.S.? … I don’t think they are going to release any update that will fix these issues.”
Mordy Oberstein: “There’s no update. … Plopping Reddit all over the SERP was because they saw the content trends … and they said ‘we don’t have any so we’re just going to throw Reddit there’.”
Chima Mmeje: “It was lazy to have Reddit there … Nobody uses their real names. Anybody can go on Reddit and answer questions and then you see these answers populating in People Also Ask, populating in featured snippets, populating all over the SERPs as correct information. It is dangerous, at worst.”
Crystal Carter: “Do you think that one of the reasons why we’ve seen so much upheaval and so much so volatility in the SERPs, which I certainly agree with in the last year … is lots and lots of variables, like lots of new features coming in, so the alignment with Reddit, the AI overviews, the SGE … Do you think it is just too many things being thrown in at the same time and it messing up lots of SERPs as a result? Or do you think it’s something else?”
Chima Mmeje: ” … releasing too many features that they did not test properly. Features that were rushed SGE [testing] did not even last a year and now they brought in Google AI Overviews. I still don’t understand why we have AI Overviews and featured snippets on the same SERP. I feel like it’s like pick one, make a choice.”
Mordy Oberstein’s next question was about what we can do. “As an SEO, how are you supposed to do this? I’ve heard things from people … Yeah, I don’t know what to do. I can’t produce the kind of results that I’ve always wanted to. Can you still be effective as an SEO in an environment like this?”
Chima Mmeje: “I’m going to be honest, we are suffering … It feels like we are trying our best with what we are seeing … because there is no clear guidance. And to be honest, a lot of us are playing a guessing game right now and that is the best that we can do. It’s all a guessing game based on what we’ve seen one or two variables work. And this is not a long-term strategy. If we’re going to be realistic, it’s not going to work in the long-term. I honestly, I don’t know what the answer is … you’re fighting against Reddit. How do you compete against Reddit? Nobody has figured that out yet.”
Crystal Carter: “Thanks for saying it out loud, Chima.” Crystal was reflecting the sentiment of the commenters, who appreciated her candor and willingness to say: we don’t know, but we’re trying our best.
Mordy Oberstein: “The most honest take I’ve heard on that in quite a long time.”
Mmeje also recounted examples of small website owners and small businesses that have had to shut down. She also talked about the pervasive feeling in the SEO community that there is no rhyme or reason to how the algorithms handle websites and content.
What’s Going On In Local SEO?
The next guests were Darren Shaw from Whitespark and Joy Hawkins, owner of Sterling Sky for a segment called “It’s New.” They talked about new developments in local SEO.
Hawkins talked about a new feature in Google Business Profile.
Joy Hawkins: “… There’s a little services section inside the Google business profile dashboard that’s easy to miss, but you can add anything you want in there. … We’ve done a lot of testing on it and they do impact ranking, but I should clarify, it’s like a small impact. So usually we see it for longer-tailed queries that maybe don’t match a category or things that are not super competitive. … So it is a small ranking factor, but still one that is worth filling out.”
Darren Shaw: “ .. this is the question that a lot of people ask. We know that if you go into the services section of your Google business profile, Google will suggest predefined services … And so Joy’s original research was focused on those predefined ones and it definitely identified that when you do put those on your profile, you now rank better for those terms depending on how competitive they’re, as Joy had mentioned. … There is a place where you can add your own custom services. Have you done any testing around that? Will you rank better with the custom services?”
Joy Hawkins: “Yes. They both work. In custom services … I’m trying to remember the keyword that Colin tested it on. It was something super niche like vampire facials. I was Googling, what the hell is that? … Really, really niche … But he just wanted to know if there was any impact whatsoever and there was. [Custom services fields are a] good way to go after longer tail keywords that don’t have crazy high search volume or aren’t super competitive.”
Darren Shaw: “You want to make sure that you’re telling Google what you do … that’s basically what the services section provides. And it’s not a huge ranking factor, but it’s just another step in the local optimization process. … a tip for custom services because custom services often get pulled into the local results as justifications. It’ll say this business provides vampire facials, right? Well, did you know there’s a vampire emoji? So if you put the vampire emoji in the title … Then in the local results you’ll see a whole panel of businesses that all provide that service, but yours has that little vampire emoji which will draw people in.”
There was tons more in this section, including questions from the audiences and some great jokes.
The Obligatory AI Section.
Eli Schwartz And Kevin indig were next up to talk about AI. Oberstein, professional rabble rouser, tried to get them to argue, but despite their very different posting habits, they found a lot to agree on about AI.
Mordy Oberstein: “It wouldn’t be an SEO podcast if we didn’t talk about AI. Where do we currently stand with AI? What can it do? What can’t it do?”
Kevin Indig: “… We’re at a stage where AI basically has the capability to create content, analyze some basic data. It still hallucinates here and there and it still makes mistakes. … If you compare that to when this AI hype started in November, 2022, so it’s almost two years now and we’ve come a really long way, these models are getting exponentially better. … It means different things based on whether you look at it as a tool for yourself to make your work more efficient. And of course, what does it mean from an SEO perspective? How does it change search, not just Google, but also how people search. And I think these are all different questions that are exciting to dive into. … So there is a lot of objective data that indicates efficiencies and benefits from AI. There’s also a lot of hype that promises a little too much about what AI can do. And so I’m generally AI bullish, but I’m not in the camp of AI is going to replace us all the next two years.”
Mordy Oberstein: “I’m setting the stage here a little bit because while your LinkedIn pros are generally like pro ai, a lot of Eli’s posts are a little more skeptical about AI. So Eli, what do you think about what Kevin just said? By the way, I’m like, for those who are listening or watching this, I’m pitting them against each other. They’re friends and they do a podcast together. So it’s cool.”
Eli Schwartz: I think AI is great. I think that there’s a lot of great things you can get out of AI. You can, again, like Kevin said, it can be your thought partner. … I’m anti AI in the way people are using it. And I don’t think people have necessarily changed their behaviors because before … they outsource [content] on Fiverr and Upwork and they bought very cheap content and now they’re getting very free content. So then that’s coming from AI. That behavior hasn’t really changed. The challenge is that now there are more people that think they can copy them.
So I talk to CMOs all the time who are like, well, I just go of my SEO team. A big company reached out to me recently. They wanted to gut check themselves after they already fired their SEO team. So I can’t really help there, but they’re like, AI can do everything. … Well, I’ll see them in a year from now when they have whatever sort of penalty. AI is a very powerful tool. Any tool we have a drill is a very powerful tool. But if you just hold it in the air and just let it go, it’s going to make holes. But if you use it appropriately, it does the thing it’s supposed to do. … We’re humans and we buy stuff and it has to come to a point where humans are talking to humans.
Crystal Carter: “… Most of the gains are coming from productivity. The stuff like Kevin was talking about with being able to write product descriptions more quickly, being able to write lots of posts more quickly and being able to finish your things more quickly, brainstorm, et cetera, in terms of the quality, the quality is still not there. It’s getting there rapidly, but it’s still not there.”
There was lots more AI talk, so you should listen to the whole episode if you want to hear the full range of opinions.
Snappy News About The Google August Update
“The Snappy News” segment featured Barry Schwartz, Contributing Editor to Search Engine Land. It also featured the dreaded SEO phrase “it depends.”
Mordy Oberstein: So the article of the day is from Search Engine Land, basically written by Barry that the core update, the August 2024 core update is done. It is complete. … The issue with Google folks who are trying to figure out, will they see a reversal of their fortunes from the 2023 helpful content update, the September, 2023 helpful content update. It’s a mouthful, to be honest with you. And my question for you, since you’re here, did that happen? Was the August updated reversal?
Barry Schwartz: “It depends on the site. I think the number, I don’t have the exact data, obviously I don’t think anybody does, but I’ve seen examples of some very few sites see complete reversals. … There are a number of sites that saw maybe a 20% bump, a 30% bump, maybe a 5% bump. But very few sites saw a complete reversal, if you want to even call it that. … I’ve been through a lot of Google updates over the years, and it’s sometimes sad to see the stories, but at the same time, if you keep at it and you are true to the content, your audience, generally, you’ll do well in the long run. Not every site, there’s plenty of sites that have been hit, went out of business, and they couldn’t come back. That’s business in general. And things change, like seasonalities and times change. You’re writing about the railroad business a hundred years ago and you keep writing about it today. There’s not many people investing a lot of money in railroads these days. So I dunno, it’s, it’s hard to read those stories, but not everybody deserves to go back to where they were. And then at the same time, Google’s not perfect either, which is why they keep on releasing new updates.”
That’s a wrap!
If you haven’t experienced a SERPs Up episode before, you should absolutely take a listen to experience the full effect of Mordy and Crystal’s banter.
The SERP’s Up podcast is brought to you by Wix Studio.
SEO
OpenAI Claims New “o1” Model Can Reason Like A Human
OpenAI has unveiled its latest language model, “o1,” touting advancements in complex reasoning capabilities.
In an announcement, the company claimed its new o1 model can match human performance on math, programming, and scientific knowledge tests.
However, the true impact remains speculative.
Extraordinary Claims
According to OpenAI, o1 can score in the 89th percentile on competitive programming challenges hosted by Codeforces.
The company insists its model can perform at a level that would place it among the top 500 students nationally on the elite American Invitational Mathematics Examination (AIME).
Further, OpenAI states that o1 exceeds the average performance of human subject matter experts holding PhD credentials on a combined physics, chemistry, and biology benchmark exam.
These are extraordinary claims, and it’s important to remain skeptical until we see open scrutiny and real-world testing.
Reinforcement Learning
The purported breakthrough is o1’s reinforcement learning process, designed to teach the model to break down complex problems using an approach called the “chain of thought.”
By simulating human-like step-by-step logic, correcting mistakes, and adjusting strategies before outputting a final answer, OpenAI contends that o1 has developed superior reasoning skills compared to standard language models.
Implications
It’s unclear how o1’s claimed reasoning could enhance understanding of queries—or generation of responses—across math, coding, science, and other technical topics.
From an SEO perspective, anything that improves content interpretation and the ability to answer queries directly could be impactful. However, it’s wise to be cautious until we see objective third-party testing.
OpenAI must move beyond benchmark browbeating and provide objective, reproducible evidence to support its claims. Adding o1’s capabilities to ChatGPT in planned real-world pilots should help showcase realistic use cases.
Featured Image: JarTee/Shutterstock
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