SEO
21 Must-Have Features For Ecommerce Sites
Are you creating a new ecommerce store for your business or looking for ways to improve the functionality of your current store?
Creating an ecommerce experience that is sure to delight your customers can be as simple as taking a little inspiration from the top ecommerce brands.
The following are 21 must-have features for ecommerce sites.
Example brands were selected from The Top 50 Ecommerce Companies in the U.S. list published by Similarweb.
1. User-Friendly Navigation
The key to helping customers find the products they need quickly is to offer a user-friendly navigation system.
Products should be logically categorized, with the most popular categories listed first.
Sephora knows how customers like to shop.
Some specifically seek out products by brand, while others shop by category. Their navigation bar reflects this organization, along with quick links to inexpensive and sale products.
2. Site Search
In addition to user-friendly navigation, site search is a feature found on most of the top ecommerce sites.
It allows customers to bypass the navigation and search for exactly what they want.
Nordstrom offers a site search with suggestions for popular brands and products that match what you enter.
Most site searches can be tracked using Google Analytics.
3. Footer Navigation
Have you considered the best way to utilize your website’s footer to help customers find your top products?
Try a list of links to the top products, services, and information that customers want to find.
T-Mobile uses its footer to direct customers to their social media profiles, English and Spanish sites, featured phones and plans, support, and company information.
Their footer effectively includes links to everything they want both customers and search crawlers to discover from any page throughout their website.
4. Product Videos
Adding video to your product pages can increase conversions.
According to Think With Google, over 50% of shoppers said that online video helped them make a decision on which brand or product to purchase.
Most ecommerce platforms allow retailers to add videos and images to their product pages.
Apple uses video to highlight features of its latest iPhone on its sales page. Their use of high-quality product images and video help sell their products online and in-store.
5. Product Reviews
The most popular form of user-generated content found on ecommerce sites is product reviews and ratings.
This section of an ecommerce product page is crucial to providing social proof to shoppers that a product will fit their needs.
eBay allows customers to rate and review products, displaying reviews below the product descriptions and sponsored items.
Other eBay users also have the option to rate reviews as useful or not, moving the best reviews to the top of the list on the product page.
6. Generous Return Policy
Want to increase consumer confidence in the products you sell? Offer a generous return policy and include it on your product page.
Place it near your add to cart button to increase the chances that it will have a positive effect on the number of purchases.
7. FAQ For Products
Another way to incorporate user-generated content into your ecommerce store is by adding a section of the most frequently asked questions by customers.
This section can help your store in a number of ways.
- Increase the number of sales by answering your customer’s top pre-sales questions about your products.
- Reduce the amount of time your customer service has to spend on answering questions about products, before and after the purchase.
Amazon’s question and answer section on product pages gives customers the ability to ask questions, answer questions, and vote up the best questions to ensure the most frequently asked ones appear at the top.
8. FAQ For The Store
In addition to the FAQ for your product pages, consider adding a FAQ page for your main store.
This should cover any of the general questions people may ask about online privacy, security, payments, shipping, returns, and other shopping concerns.
Etsy offers answers to the most frequently asked questions in its help center.
This saves their customer support team from having to answer general questions and gives them more time to solve complex issues.
9. Order Tracking
Once your customer places an order, the top question on their mind is when will my order arrive.
Make it simple for customers to check their current order status on your website.
AutoZone has an order tracking page that doesn’t require customers to log in.
They simply need their email address and the order number they received in their order confirmation email.
10. Email Opt-In
According to Mailchimp benchmarks, emails sent by ecommerce businesses have an average open rate of 15.68% and a click rate of 2.01%.
This is important considering the revenue-generating potential ecommerce emails have.
If you can’t get visitors to make a purchase on your website, one of the next best conversions for your store would be to attain the visitor as a subscriber on your email list.
This would allow you to reach them with future sales and email promotions.
Samsung prompts visitors to subscribe to their email list to receive their latest offers using a pop-up.
Another way ecommerce retailers can capture email addresses is by adding an opt-in form in the header and footer of their website.
11. Push Notifications
If you want to bypass spam filters and social media algorithms, the next best way to capture your ecommerce store visitors as subscribers is through push notifications.
Push notification services allow visitors to subscribe to your latest updates in their browser.
When you have a promotion you want to notify subscribers of, you can send a message that will be delivered to their notification center via their browser.
Shein is one of many ecommerce brands that allows visitors to subscribe to push notifications.
Once subscribed, visitors will see the latest messages from Shein in their desktop notifications.
12. Chatbots
One of the benefits of running an ecommerce website is its ability to generate revenue, 24 hours a day, 7 days a week, throughout the year. That also means providing support to your customers during those hours as well.
According to LivePerson’s survey of 5,000 consumers, positive sentiment about the use of chatbots nearly doubled between 2020 and 2021, from 31% to 61%.
Many ecommerce stores use chatbots to assist online shoppers with basic questions and navigate them to a specific product or support page.
Lowes uses an always online expert, which is an automated assistant with specific prompts for visitors to choose when looking for a specific answer, finding a specific product, or solving a basic customer service inquiry.
13. Coupon Codes
We know that consumers often search for coupon codes on Google when presented with a coupon or discount box on a checkout page.
In the United States, 88% of consumers use coupons when shopping, using coupon sites like slickdeals.com, groupon.com, and retailmenot.com.
If you want to keep customers on your website throughout the checkout process, give them great deals via your own coupon codes.
Victoria’s Secret uses a bar at the top of its website to highlight its latest offer.
When visitors click on View Offers, they will get additional offers and coupon codes to apply at checkout.
14. Product Availability Filters
Do you have multiple options for customers when it comes to pickup or delivery methods?
Give customers the ability to quickly find the products that are available with their preferred pickup or delivery option.
Walgreens offers customers an item availability filter that will sort products based on their pickup, same-day delivery, shipping, or in-stock availability. This gives you the best chance to convert customers based on fast availability.
15. Mobile App
In addition to having a mobile-friendly store for shoppers to make a purchase from any device, also consider having a mobile app for your store.
Mobile apps allow you to keep your brand on your customer’s minds, placing your app icon/brand logo on the smart devices customers use most.
You don’t have to wait for customers to open up a browser or another app for social media or email to get your latest sales messages.
You can push those promotional updates through your app to any customers that have notifications turned on.
Home Depot offers an app that allows customers to shop for products online and have them shipped to their homes or reserved for in-store pickup.
16. Gift Registries
If you do a search for gift registries on Google, you will find dozens of well-known brand retailers.
Target, Amazon, Walmart, Crate & Barrel, and Bed, Bath, & Beyond are just a few that appear on the first page of SERPs.
Why are gift registries important to driving sales? Let’s just look at wedding registries for a moment.
According to The Knot 2020 Wedding Registry Study, 80% of respondents set up a wedding registry.
CNBC reported findings from Baird’s 2022 survey that Amazon leads as the top wedding registry provider with 45% listing penetration.
Target offers gift registries for babies, weddings, and charities. You can also create a custom registry to celebrate any occasion you choose.
17. Multilingual Support
If your ecommerce store caters to customers in a specific region, you have two options to support the top languages spoken in their region:
- Depend on Google Translate to help customers translate your website into their language.
- Create multiple versions of your website for specific languages.
Xfinity uses English on their www subdomain, and Spanish on their es subdomain.
Content can be switched from English to Spanish using the En and Es links in the main navigation bar.
18. Loyalty Program
Do you want to increase customer retention? One way to encourage people to shop from your ecommerce store again is to offer a loyalty program.
These are typically free or paid programs where customers get private or early access to the best deals.
Many allow customers to accrue points per purchase that lead to various rewards, such as a specific dollar amount off your next purchase or a free product.
Ulta is one of many brands that offer a free rewards program for their loyal customers.
Customers can join for free and earn points redeemable for products and services online and in-store.
19. Carousels
While marketers may not agree on the value of image and video carousels on the homepage, you will find many ecommerce brands use them.
Major retailers such as Walmart, eBay, Home Depot, Samsung, Wayfair, Lowes, Costco, Sam’s Club, and Kohls have carousels with their latest promotions and sales.
Chewy is another ecommerce brand that features a carousel on the homepage. Theirs promote discounts for auto-ship orders, healthy pet food, flea & tick medications, pet bedding, and more.
20. Local Store Information
If your ecommerce brand also has physical store locations, you can boost offline sales by adding details for the nearest store to your website’s header.
This would allow customers to shop online, reserve for in-store pick up, or browse their local store inventory before going to make an in-store purchase.
Costco offers a link to the closest store based on your zip code. They also display current store hours.
21. Personal Data Policy
Depending on where your ecommerce store is based and the customers that it serves, your site may need a policy that notifies visitors of the data that is collected about them on your website using cookies from the website and other analytics tools.
Michael’s ecommerce store displays a popup advising visitors about cookie usage to enhance user experience and analyze website traffic.
Visitors then have the option to accept the policy or adjust their cookie preferences.
Start Creating Fantastic Shopping Experiences
It’s important to remember that you don’t always have to reinvent the wheel in order to provide a fantastic shopping experience for your users.
It’s simply a matter of listening to your customer’s feedback and monitoring your competitors to see if new trends in ecommerce arise.
While you don’t need to try every new feature your ecommerce platform has to offer, you should look into the ones that your customers have come to expect from the top retailers in your vertical.
Combine your customer’s feedback with A/B testing to see what implementations drive more sales and higher customer satisfaction.
Featured Image: Paulo Bobita/Search Engine Journal
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SEO
The Expert SEO Guide To URL Parameter Handling
In the world of SEO, URL parameters pose a significant problem.
While developers and data analysts may appreciate their utility, these query strings are an SEO headache.
Countless parameter combinations can split a single user intent across thousands of URL variations. This can cause complications for crawling, indexing, visibility and, ultimately, lead to lower traffic.
The issue is we can’t simply wish them away, which means it’s crucial to master how to manage URL parameters in an SEO-friendly way.
To do so, we will explore:
What Are URL Parameters?
URL parameters, also known as query strings or URI variables, are the portion of a URL that follows the ‘?’ symbol. They are comprised of a key and a value pair, separated by an ‘=’ sign. Multiple parameters can be added to a single page when separated by an ‘&’.
The most common use cases for parameters are:
- Tracking – For example ?utm_medium=social, ?sessionid=123 or ?affiliateid=abc
- Reordering – For example ?sort=lowest-price, ?order=highest-rated or ?so=latest
- Filtering – For example ?type=widget, colour=purple or ?price-range=20-50
- Identifying – For example ?product=small-purple-widget, categoryid=124 or itemid=24AU
- Paginating – For example, ?page=2, ?p=2 or viewItems=10-30
- Searching – For example, ?query=users-query, ?q=users-query or ?search=drop-down-option
- Translating – For example, ?lang=fr or ?language=de
SEO Issues With URL Parameters
1. Parameters Create Duplicate Content
Often, URL parameters make no significant change to the content of a page.
A re-ordered version of the page is often not so different from the original. A page URL with tracking tags or a session ID is identical to the original.
For example, the following URLs would all return a collection of widgets.
- Static URL: https://www.example.com/widgets
- Tracking parameter: https://www.example.com/widgets?sessionID=32764
- Reordering parameter: https://www.example.com/widgets?sort=latest
- Identifying parameter: https://www.example.com?category=widgets
- Searching parameter: https://www.example.com/products?search=widget
That’s quite a few URLs for what is effectively the same content – now imagine this over every category on your site. It can really add up.
The challenge is that search engines treat every parameter-based URL as a new page. So, they see multiple variations of the same page, all serving duplicate content and all targeting the same search intent or semantic topic.
While such duplication is unlikely to cause a website to be completely filtered out of the search results, it does lead to keyword cannibalization and could downgrade Google’s view of your overall site quality, as these additional URLs add no real value.
2. Parameters Reduce Crawl Efficacy
Crawling redundant parameter pages distracts Googlebot, reducing your site’s ability to index SEO-relevant pages and increasing server load.
Google sums up this point perfectly.
“Overly complex URLs, especially those containing multiple parameters, can cause a problems for crawlers by creating unnecessarily high numbers of URLs that point to identical or similar content on your site.
As a result, Googlebot may consume much more bandwidth than necessary, or may be unable to completely index all the content on your site.”
3. Parameters Split Page Ranking Signals
If you have multiple permutations of the same page content, links and social shares may be coming in on various versions.
This dilutes your ranking signals. When you confuse a crawler, it becomes unsure which of the competing pages to index for the search query.
4. Parameters Make URLs Less Clickable
Let’s face it: parameter URLs are unsightly. They’re hard to read. They don’t seem as trustworthy. As such, they are slightly less likely to be clicked.
This may impact page performance. Not only because CTR influences rankings, but also because it’s less clickable in AI chatbots, social media, in emails, when copy-pasted into forums, or anywhere else the full URL may be displayed.
While this may only have a fractional impact on a single page’s amplification, every tweet, like, share, email, link, and mention matters for the domain.
Poor URL readability could contribute to a decrease in brand engagement.
Assess The Extent Of Your Parameter Problem
It’s important to know every parameter used on your website. But chances are your developers don’t keep an up-to-date list.
So how do you find all the parameters that need handling? Or understand how search engines crawl and index such pages? Know the value they bring to users?
Follow these five steps:
- Run a crawler: With a tool like Screaming Frog, you can search for “?” in the URL.
- Review your log files: See if Googlebot is crawling parameter-based URLs.
- Look in the Google Search Console page indexing report: In the samples of index and relevant non-indexed exclusions, search for ‘?’ in the URL.
- Search with site: inurl: advanced operators: Know how Google is indexing the parameters you found by putting the key in a site:example.com inurl:key combination query.
- Look in Google Analytics all pages report: Search for “?” to see how each of the parameters you found are used by users. Be sure to check that URL query parameters have not been excluded in the view setting.
Armed with this data, you can now decide how to best handle each of your website’s parameters.
SEO Solutions To Tame URL Parameters
You have six tools in your SEO arsenal to deal with URL parameters on a strategic level.
Limit Parameter-based URLs
A simple review of how and why parameters are generated can provide an SEO quick win.
You will often find ways to reduce the number of parameter URLs and thus minimize the negative SEO impact. There are four common issues to begin your review.
1. Eliminate Unnecessary Parameters
Ask your developer for a list of every website’s parameters and their functions. Chances are, you will discover parameters that no longer perform a valuable function.
For example, users can be better identified by cookies than sessionIDs. Yet the sessionID parameter may still exist on your website as it was used historically.
Or you may discover that a filter in your faceted navigation is rarely applied by your users.
Any parameters caused by technical debt should be eliminated immediately.
2. Prevent Empty Values
URL parameters should be added to a URL only when they have a function. Don’t permit parameter keys to be added if the value is blank.
In the above example, key2 and key3 add no value, both literally and figuratively.
3. Use Keys Only Once
Avoid applying multiple parameters with the same parameter name and a different value.
For multi-select options, it is better to combine the values after a single key.
4. Order URL Parameters
If the same URL parameter is rearranged, the pages are interpreted by search engines as equal.
As such, parameter order doesn’t matter from a duplicate content perspective. But each of those combinations burns crawl budget and split ranking signals.
Avoid these issues by asking your developer to write a script to always place parameters in a consistent order, regardless of how the user selected them.
In my opinion, you should start with any translating parameters, followed by identifying, then pagination, then layering on filtering and reordering or search parameters, and finally tracking.
Pros:
- Ensures more efficient crawling.
- Reduces duplicate content issues.
- Consolidates ranking signals to fewer pages.
- Suitable for all parameter types.
Cons:
- Moderate technical implementation time.
Rel=”Canonical” Link Attribute
The rel=”canonical” link attribute calls out that a page has identical or similar content to another. This encourages search engines to consolidate the ranking signals to the URL specified as canonical.
You can rel=canonical your parameter-based URLs to your SEO-friendly URL for tracking, identifying, or reordering parameters.
But this tactic is not suitable when the parameter page content is not close enough to the canonical, such as pagination, searching, translating, or some filtering parameters.
Pros:
- Relatively easy technical implementation.
- Very likely to safeguard against duplicate content issues.
- Consolidates ranking signals to the canonical URL.
Cons:
- Wastes crawling on parameter pages.
- Not suitable for all parameter types.
- Interpreted by search engines as a strong hint, not a directive.
Meta Robots Noindex Tag
Set a noindex directive for any parameter-based page that doesn’t add SEO value. This tag will prevent search engines from indexing the page.
URLs with a “noindex” tag are also likely to be crawled less frequently and if it’s present for a long time will eventually lead Google to nofollow the page’s links.
Pros:
- Relatively easy technical implementation.
- Very likely to safeguard against duplicate content issues.
- Suitable for all parameter types you do not wish to be indexed.
- Removes existing parameter-based URLs from the index.
Cons:
- Won’t prevent search engines from crawling URLs, but will encourage them to do so less frequently.
- Doesn’t consolidate ranking signals.
- Interpreted by search engines as a strong hint, not a directive.
Robots.txt Disallow
The robots.txt file is what search engines look at first before crawling your site. If they see something is disallowed, they won’t even go there.
You can use this file to block crawler access to every parameter based URL (with Disallow: /*?*) or only to specific query strings you don’t want to be indexed.
Pros:
- Simple technical implementation.
- Allows more efficient crawling.
- Avoids duplicate content issues.
- Suitable for all parameter types you do not wish to be crawled.
Cons:
- Doesn’t consolidate ranking signals.
- Doesn’t remove existing URLs from the index.
Move From Dynamic To Static URLs
Many people think the optimal way to handle URL parameters is to simply avoid them in the first place.
After all, subfolders surpass parameters to help Google understand site structure and static, keyword-based URLs have always been a cornerstone of on-page SEO.
To achieve this, you can use server-side URL rewrites to convert parameters into subfolder URLs.
For example, the URL:
www.example.com/view-product?id=482794
Would become:
www.example.com/widgets/purple
This approach works well for descriptive keyword-based parameters, such as those that identify categories, products, or filters for search engine-relevant attributes. It is also effective for translated content.
But it becomes problematic for non-keyword-relevant elements of faceted navigation, such as an exact price. Having such a filter as a static, indexable URL offers no SEO value.
It’s also an issue for searching parameters, as every user-generated query would create a static page that vies for ranking against the canonical – or worse presents to crawlers low-quality content pages whenever a user has searched for an item you don’t offer.
It’s somewhat odd when applied to pagination (although not uncommon due to WordPress), which would give a URL such as
www.example.com/widgets/purple/page2
Very odd for reordering, which would give a URL such as
www.example.com/widgets/purple/lowest-price
And is often not a viable option for tracking. Google Analytics will not acknowledge a static version of the UTM parameter.
More to the point: Replacing dynamic parameters with static URLs for things like pagination, on-site search box results, or sorting does not address duplicate content, crawl budget, or internal link equity dilution.
Having all the combinations of filters from your faceted navigation as indexable URLs often results in thin content issues. Especially if you offer multi-select filters.
Many SEO pros argue it’s possible to provide the same user experience without impacting the URL. For example, by using POST rather than GET requests to modify the page content. Thus, preserving the user experience and avoiding SEO problems.
But stripping out parameters in this manner would remove the possibility for your audience to bookmark or share a link to that specific page – and is obviously not feasible for tracking parameters and not optimal for pagination.
The crux of the matter is that for many websites, completely avoiding parameters is simply not possible if you want to provide the ideal user experience. Nor would it be best practice SEO.
So we are left with this. For parameters that you don’t want to be indexed in search results (paginating, reordering, tracking, etc) implement them as query strings. For parameters that you do want to be indexed, use static URL paths.
Pros:
- Shifts crawler focus from parameter-based to static URLs which have a higher likelihood to rank.
Cons:
- Significant investment of development time for URL rewrites and 301 redirects.
- Doesn’t prevent duplicate content issues.
- Doesn’t consolidate ranking signals.
- Not suitable for all parameter types.
- May lead to thin content issues.
- Doesn’t always provide a linkable or bookmarkable URL.
Best Practices For URL Parameter Handling For SEO
So which of these six SEO tactics should you implement?
The answer can’t be all of them.
Not only would that create unnecessary complexity, but often, the SEO solutions actively conflict with one another.
For example, if you implement robots.txt disallow, Google would not be able to see any meta noindex tags. You also shouldn’t combine a meta noindex tag with a rel=canonical link attribute.
Google’s John Mueller, Gary Ilyes, and Lizzi Sassman couldn’t even decide on an approach. In a Search Off The Record episode, they discussed the challenges that parameters present for crawling.
They even suggest bringing back a parameter handling tool in Google Search Console. Google, if you are reading this, please do bring it back!
What becomes clear is there isn’t one perfect solution. There are occasions when crawling efficiency is more important than consolidating authority signals.
Ultimately, what’s right for your website will depend on your priorities.
Personally, I take the following plan of attack for SEO-friendly parameter handling:
- Research user intents to understand what parameters should be search engine friendly, static URLs.
- Implement effective pagination handling using a ?page= parameter.
- For all remaining parameter-based URLs, block crawling with a robots.txt disallow and add a noindex tag as backup.
- Double-check that no parameter-based URLs are being submitted in the XML sitemap.
No matter what parameter handling strategy you choose to implement, be sure to document the impact of your efforts on KPIs.
More resources:
Featured Image: BestForBest/Shutterstock
SEO
SEO Experts Gather for a Candid Chat About Search [Podcast]
Wix just celebrated their 100th podcast episode! Congrats, Wix. To quote Mordy Oberstein, Head of SEO Brand at Wix; “we talk a lot.”
You sure do! It’s a good thing you have a lot of interesting stuff to say.
The 100th episode of “SERPs Up” was full of awesome guests. Here’s a summary of the action.
Apart from the usual faces, Oberstein and Crystal Carter, Head Of SEO Communications, it was a powerhouse guestlist:
- Chima Mmeje.
- Darren Shaw.
- Joy Hawkins.
- Eli Schwartz.
- Kevin Indig.
- Barry Schwartz.
Just How Broken Are The SERPs?
The first guest was Chima Mmeje from Moz. She dove into the frustrations that many SEOs have been feeling and spoke plainly about the flaws in Google’s updates.
Mordy Oberstein: “Is the SERP broken?”
Chima Mmeje: “The helpful content update, and I’m saying this here, live, is a farce. There was nothing helpful about that update. … Yes, the SERP is 1,000% broken. … How does anybody even use Google in the U.S.? … I don’t think they are going to release any update that will fix these issues.”
Mordy Oberstein: “There’s no update. … Plopping Reddit all over the SERP was because they saw the content trends … and they said ‘we don’t have any so we’re just going to throw Reddit there’.”
Chima Mmeje: “It was lazy to have Reddit there … Nobody uses their real names. Anybody can go on Reddit and answer questions and then you see these answers populating in People Also Ask, populating in featured snippets, populating all over the SERPs as correct information. It is dangerous, at worst.”
Crystal Carter: “Do you think that one of the reasons why we’ve seen so much upheaval and so much so volatility in the SERPs, which I certainly agree with in the last year … is lots and lots of variables, like lots of new features coming in, so the alignment with Reddit, the AI overviews, the SGE … Do you think it is just too many things being thrown in at the same time and it messing up lots of SERPs as a result? Or do you think it’s something else?”
Chima Mmeje: ” … releasing too many features that they did not test properly. Features that were rushed SGE [testing] did not even last a year and now they brought in Google AI Overviews. I still don’t understand why we have AI Overviews and featured snippets on the same SERP. I feel like it’s like pick one, make a choice.”
Mordy Oberstein’s next question was about what we can do. “As an SEO, how are you supposed to do this? I’ve heard things from people … Yeah, I don’t know what to do. I can’t produce the kind of results that I’ve always wanted to. Can you still be effective as an SEO in an environment like this?”
Chima Mmeje: “I’m going to be honest, we are suffering … It feels like we are trying our best with what we are seeing … because there is no clear guidance. And to be honest, a lot of us are playing a guessing game right now and that is the best that we can do. It’s all a guessing game based on what we’ve seen one or two variables work. And this is not a long-term strategy. If we’re going to be realistic, it’s not going to work in the long-term. I honestly, I don’t know what the answer is … you’re fighting against Reddit. How do you compete against Reddit? Nobody has figured that out yet.”
Crystal Carter: “Thanks for saying it out loud, Chima.” Crystal was reflecting the sentiment of the commenters, who appreciated her candor and willingness to say: we don’t know, but we’re trying our best.
Mordy Oberstein: “The most honest take I’ve heard on that in quite a long time.”
Mmeje also recounted examples of small website owners and small businesses that have had to shut down. She also talked about the pervasive feeling in the SEO community that there is no rhyme or reason to how the algorithms handle websites and content.
What’s Going On In Local SEO?
The next guests were Darren Shaw from Whitespark and Joy Hawkins, owner of Sterling Sky for a segment called “It’s New.” They talked about new developments in local SEO.
Hawkins talked about a new feature in Google Business Profile.
Joy Hawkins: “… There’s a little services section inside the Google business profile dashboard that’s easy to miss, but you can add anything you want in there. … We’ve done a lot of testing on it and they do impact ranking, but I should clarify, it’s like a small impact. So usually we see it for longer-tailed queries that maybe don’t match a category or things that are not super competitive. … So it is a small ranking factor, but still one that is worth filling out.”
Darren Shaw: “ .. this is the question that a lot of people ask. We know that if you go into the services section of your Google business profile, Google will suggest predefined services … And so Joy’s original research was focused on those predefined ones and it definitely identified that when you do put those on your profile, you now rank better for those terms depending on how competitive they’re, as Joy had mentioned. … There is a place where you can add your own custom services. Have you done any testing around that? Will you rank better with the custom services?”
Joy Hawkins: “Yes. They both work. In custom services … I’m trying to remember the keyword that Colin tested it on. It was something super niche like vampire facials. I was Googling, what the hell is that? … Really, really niche … But he just wanted to know if there was any impact whatsoever and there was. [Custom services fields are a] good way to go after longer tail keywords that don’t have crazy high search volume or aren’t super competitive.”
Darren Shaw: “You want to make sure that you’re telling Google what you do … that’s basically what the services section provides. And it’s not a huge ranking factor, but it’s just another step in the local optimization process. … a tip for custom services because custom services often get pulled into the local results as justifications. It’ll say this business provides vampire facials, right? Well, did you know there’s a vampire emoji? So if you put the vampire emoji in the title … Then in the local results you’ll see a whole panel of businesses that all provide that service, but yours has that little vampire emoji which will draw people in.”
There was tons more in this section, including questions from the audiences and some great jokes.
The Obligatory AI Section.
Eli Schwartz And Kevin indig were next up to talk about AI. Oberstein, professional rabble rouser, tried to get them to argue, but despite their very different posting habits, they found a lot to agree on about AI.
Mordy Oberstein: “It wouldn’t be an SEO podcast if we didn’t talk about AI. Where do we currently stand with AI? What can it do? What can’t it do?”
Kevin Indig: “… We’re at a stage where AI basically has the capability to create content, analyze some basic data. It still hallucinates here and there and it still makes mistakes. … If you compare that to when this AI hype started in November, 2022, so it’s almost two years now and we’ve come a really long way, these models are getting exponentially better. … It means different things based on whether you look at it as a tool for yourself to make your work more efficient. And of course, what does it mean from an SEO perspective? How does it change search, not just Google, but also how people search. And I think these are all different questions that are exciting to dive into. … So there is a lot of objective data that indicates efficiencies and benefits from AI. There’s also a lot of hype that promises a little too much about what AI can do. And so I’m generally AI bullish, but I’m not in the camp of AI is going to replace us all the next two years.”
Mordy Oberstein: “I’m setting the stage here a little bit because while your LinkedIn pros are generally like pro ai, a lot of Eli’s posts are a little more skeptical about AI. So Eli, what do you think about what Kevin just said? By the way, I’m like, for those who are listening or watching this, I’m pitting them against each other. They’re friends and they do a podcast together. So it’s cool.”
Eli Schwartz: I think AI is great. I think that there’s a lot of great things you can get out of AI. You can, again, like Kevin said, it can be your thought partner. … I’m anti AI in the way people are using it. And I don’t think people have necessarily changed their behaviors because before … they outsource [content] on Fiverr and Upwork and they bought very cheap content and now they’re getting very free content. So then that’s coming from AI. That behavior hasn’t really changed. The challenge is that now there are more people that think they can copy them.
So I talk to CMOs all the time who are like, well, I just go of my SEO team. A big company reached out to me recently. They wanted to gut check themselves after they already fired their SEO team. So I can’t really help there, but they’re like, AI can do everything. … Well, I’ll see them in a year from now when they have whatever sort of penalty. AI is a very powerful tool. Any tool we have a drill is a very powerful tool. But if you just hold it in the air and just let it go, it’s going to make holes. But if you use it appropriately, it does the thing it’s supposed to do. … We’re humans and we buy stuff and it has to come to a point where humans are talking to humans.
Crystal Carter: “… Most of the gains are coming from productivity. The stuff like Kevin was talking about with being able to write product descriptions more quickly, being able to write lots of posts more quickly and being able to finish your things more quickly, brainstorm, et cetera, in terms of the quality, the quality is still not there. It’s getting there rapidly, but it’s still not there.”
There was lots more AI talk, so you should listen to the whole episode if you want to hear the full range of opinions.
Snappy News About The Google August Update
“The Snappy News” segment featured Barry Schwartz, Contributing Editor to Search Engine Land. It also featured the dreaded SEO phrase “it depends.”
Mordy Oberstein: So the article of the day is from Search Engine Land, basically written by Barry that the core update, the August 2024 core update is done. It is complete. … The issue with Google folks who are trying to figure out, will they see a reversal of their fortunes from the 2023 helpful content update, the September, 2023 helpful content update. It’s a mouthful, to be honest with you. And my question for you, since you’re here, did that happen? Was the August updated reversal?
Barry Schwartz: “It depends on the site. I think the number, I don’t have the exact data, obviously I don’t think anybody does, but I’ve seen examples of some very few sites see complete reversals. … There are a number of sites that saw maybe a 20% bump, a 30% bump, maybe a 5% bump. But very few sites saw a complete reversal, if you want to even call it that. … I’ve been through a lot of Google updates over the years, and it’s sometimes sad to see the stories, but at the same time, if you keep at it and you are true to the content, your audience, generally, you’ll do well in the long run. Not every site, there’s plenty of sites that have been hit, went out of business, and they couldn’t come back. That’s business in general. And things change, like seasonalities and times change. You’re writing about the railroad business a hundred years ago and you keep writing about it today. There’s not many people investing a lot of money in railroads these days. So I dunno, it’s, it’s hard to read those stories, but not everybody deserves to go back to where they were. And then at the same time, Google’s not perfect either, which is why they keep on releasing new updates.”
That’s a wrap!
If you haven’t experienced a SERPs Up episode before, you should absolutely take a listen to experience the full effect of Mordy and Crystal’s banter.
The SERP’s Up podcast is brought to you by Wix Studio.
SEO
OpenAI Claims New “o1” Model Can Reason Like A Human
OpenAI has unveiled its latest language model, “o1,” touting advancements in complex reasoning capabilities.
In an announcement, the company claimed its new o1 model can match human performance on math, programming, and scientific knowledge tests.
However, the true impact remains speculative.
Extraordinary Claims
According to OpenAI, o1 can score in the 89th percentile on competitive programming challenges hosted by Codeforces.
The company insists its model can perform at a level that would place it among the top 500 students nationally on the elite American Invitational Mathematics Examination (AIME).
Further, OpenAI states that o1 exceeds the average performance of human subject matter experts holding PhD credentials on a combined physics, chemistry, and biology benchmark exam.
These are extraordinary claims, and it’s important to remain skeptical until we see open scrutiny and real-world testing.
Reinforcement Learning
The purported breakthrough is o1’s reinforcement learning process, designed to teach the model to break down complex problems using an approach called the “chain of thought.”
By simulating human-like step-by-step logic, correcting mistakes, and adjusting strategies before outputting a final answer, OpenAI contends that o1 has developed superior reasoning skills compared to standard language models.
Implications
It’s unclear how o1’s claimed reasoning could enhance understanding of queries—or generation of responses—across math, coding, science, and other technical topics.
From an SEO perspective, anything that improves content interpretation and the ability to answer queries directly could be impactful. However, it’s wise to be cautious until we see objective third-party testing.
OpenAI must move beyond benchmark browbeating and provide objective, reproducible evidence to support its claims. Adding o1’s capabilities to ChatGPT in planned real-world pilots should help showcase realistic use cases.
Featured Image: JarTee/Shutterstock
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