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25 Best Examples Of Effective FAQ Pages

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25 Best Examples Of Effective FAQ Pages

Frequently Asked Question (FAQ) pages (or informational hubs) enable your business to respond, react, and anticipate the needs of your audience more quickly and appropriately than other types of destination page experiences.

An effective FAQ resource can educate, inform, and naturally guide the user through your website’s content and toward the goals and results you have set.

Over the years, the role of the FAQ page has changed substantially, and now an FAQ page is an essential webpage to have on your site.

Why An FAQ Resource?

Firstly, FAQ pages can bring new visitors to your website via organic search and drive them quickly to related pages – most typically deeper blog pages and service pages closely related to the questions being resolved.

Next, one of the most significant opportunities for impactful brand visibility within the search engine result pages (in-SERP) is targeting audience questions, wants, needs, and pain points.

The FAQ page is one of the best ways to help people visit your site and get snippets of answers in front of users before they click any results within the search pages.

A helpful FAQ page (more likely an FAQ hub of core pages and topical intent) shortens the time it takes for people to solve their search requirements.

The experience from the first visit to conversion is also faster because you remove any possible barriers to knowledge (informational and often trust).

As a company, you are showcasing expertise through FAQs, plus introducing your key staff, knowledge, and unique insights into the industry sooner.

You add credibility and value through meaningful content in the many forms your audience requires. This will typically include audio, visual/video, and layering of content types now, compared to traditional text-only content provision.

You are also servicing the need for offline conversation and experience through faster and always available online mechanisms.

People will always seek help and advice. They are unwilling to pick up the phone, walk into a store, or wait hours (even minutes) for that information or insight to become accessible.

It needs to be available now and in the format they enjoy the most.

Why FAQ Pages Are A Priority

FAQ pages continue to be a priority area for SEO and digital marketing professionals.

An FAQ page is one of the simplest ways to improve your site and help site visitors and users.

Your FAQ section should be seen as a constantly expanding source of value provided to your audience. It is a place where their ever-changing and growing requirements are not only met but anticipated and exceeded frequently.

In no small part, the importance of FAQ pages has been driven in recent years by the growth in voice search, mobile search, and personal/home assistants and speakers.

These predominantly rely on the pre-results (Google Answers and Featured Snippets) and can be explicitly targeted with FAQ pages.

People need conversation, comparison, and support for most of their decision-making online and offline; FAQs can cater to them all.

An effective FAQ page seeks to:

  • Reflect and respond to your audience’s needs wholly and thoroughly.
  • Cover a broad range of intent (transactional, informational, locational, etc.).
  • Stay updated based on new insights from your data, the industry, and broader best practices.
  • Land new users to the website by solving problems and supporting return visits with regular additions and valuable expertise sharing.
  • Drive internal pageviews to other important pages and support key conversion paths.
  • Fuel blog (and deeper content) creation logically and intuitively ties together semantically relevant content.
  • Shine a light on expertise, trust, and authority within your niche, giving your brand and key staff a platform to educate, inform, and support your community.

25 Of The Best Examples Of FAQ Pages

Now let’s look at 25 great examples of FAQ pages/resources and why they’re so effective.

1. Twitter

Twitter’s FAQ help center made a list as it factored in some fascinating personalization, easy-to-use search functionality, and has a positive user experience (something few FAQ pages ever achieve).

Screenshot from Twitter, July 2022

2. YouTube

YouTube’s FAQ page is clean, fresh, simple to use, and provides access to the most commonly asked “help” topics.

As you might expect, content delivery combines video/visual content with standard textual content. The role of mixed content types in FAQ pages is something often overlooked.

YouTube FAQ pageScreenshot from YouTube, July 2022

3. McDonald’s

The McDonald’s FAQ page feels informal and sociable, encouraging people to share their FAQ experiences (a rarity).

McDonald's Help - FAQ Page ExampleScreenshot from mcdonalds.com, July 2022

4. WhatsApp

The FAQ resource for Whatsapp is bright, easy to use, and categorized effectively for quick desktop or mobile use.

When considering the functional role and practical requirements of an FAQ resource, it can be easy to forget the importance of loading time and speed of access to information.

Whats App FAQ PageScreenshot from faq.whatsapp.com, July 2022

5. Wikipedia

Wikipedia’s help center is an excellent example of an “old-school” FAQ page.

It is text-heavy, blocked into key topic areas, and has extensive access to all the critical support areas you could ever need.

There is something necessary, meaningful and nostalgic about FAQ-orientated websites like this, plus they are hugely helpful and remain more than fit for purpose.

wikipedia help centreScreenshot from en.wikipedia.org, July 2022

6. The University of East Anglia (UEA)

The University of East Anglia FAQ resource is more of an inbuilt problem-solving informational architecture than a separate FAQ resource.

This type of audience understanding throughout every critical section and site navigation reflects the potential to continuously service and support your audience as a core part of the business positioning.

Example of the University of East Anglia - FAQ Page HubScreenshot from uea.ac.uk, July 2022

7. UCAS

The FAQs section of UCAS  is simple, scaled back, and concise.

It includes a prompt to ask if the information was helpful and to gather user feedback to improve the resource.

This type of first-party/direct user feedback loop is excellent as it demonstrates a willingness to refine and improve the FAQ section iteratively.

UCAS FAQsScreenshot from ucas.com, July 2022

8. Foresters Friendly Society

The Foresters Friendly Society FAQ page example showcases topic-specific FAQ content clusters or hubs in action.

This facilitates a quick and effective experience for people to explore topics in detail that matter to them the most, without the added clicks or distractions of single-stop (all-topic) FAQ destinations.

Foresters Friendly Society - Example FAQ PageScreenshot from forestersfriendlysociety.co.uk, July 2022

9. Ontrack

The standout features of the Ontrack FAQ section include the simplified user experience and bold, functional (dialed back) access to crucial information.

The content isn’t cluttered, it’s easy to skim read, plus you can switch between FAQ-related resources within a single click to service various layers of user intent.

Example of Ontrack UK - FAQ ResourceScreenshot from ontrack.com, July 2022

10. DaysOutGuide

DaysOutGuide’s frequently asked questions resource incorporates tags to make the most out of single-click functionality for all device access to information.

The balance between text, images, and interactive features works well.

Content segments are demarked and intuitive.

daysoutguide faqsScreenshot from daysoutguide.co.uk, July 2022

11. SendInBlue

SendInBlue’s FAQs are by far the most basic by design (single grid defined by thin square design categories) included in this list of my best and most effective FAQs, but they work.

It’s a simple solution but almost always overlooked.

This offers a helpful reminder that it is the content value and ease of access to information instead of over-design when it comes to effective FAQ pages.

Send In Blue FAQsScreenshot from help.sendinblue.com, July 2022

12. FreeSpirit

The FreeSpirit FAQ page combines useful information navigational features with interactive content to empower users to progress through the site and make buying decisions faster.

Free Spirit FAQsScreenshot from freespirittravelinsurance.com, July 2022

13. Amazon Web Services

Amazon Web Services’ FAQs are functional, easy to skim through, and categorized for use.

There are no frills here.

But, in some cases, it’s better to get straight to the point.

Amazon Web Services FAQsScreenshot from aws.amazon.com, July 2022

14. Silicone Engineering

Silicone Engineering’s FAQs help demystify a traditionally complex industry.

The combination of quick links, ask the expert, and more profound content answers work well for the user regardless of time availability or device used.

Engineering and related industries can seem daunting to many, so this content distillation is always a welcome experience for the user.

Silicone Engineering FAQsScreenshot from silicone.co.uk, July 2022

15. Dropbox

Dropbox Help brings fun to the FAQ area with the choice of images and encourages the user to experience the site through self-discovery.

It’s a helpful reminder that FAQs can be a fun and engaging way to bring your brand in front of new and existing audiences in various ways.

Dropbox Help Center Example Screenshot from help.dropbox.com, July 2022

16. TUI

TUI FAQs are in a grid format, include depth of topical coverage, and reflect the volumes of information available on the site.

The resource is not overly pretty by design, but it works and almost has a retro feel.

tui faqsScreenshot from tui.co.uk, July 2022

17. UPS

The UPS Help and Support Centre includes a virtual chat assistant which leverages the FAQs above the static functionality of most.

Chatbots are ideal FAQ considerations mainly based on their ability to expedite and drive the user journey (a key effectiveness area for any help and FAQ resource).

UPS FAQ PageScreenshot from ups.com, July 2022

18. Trent Furniture

In this example, the Trent Furniture FAQ and guides section acts as both an FAQ resource and a guide roll-up resource.

This means that users can access top-level information, deeper, more comprehensive buying guides, measurement information, and a whole host of other insights normally only accessible through blogs.

For ecommerce sites, it’s positive to access layers of content depth relevant to your buying decisions – whether you intend to purchase in the same session or are working your way through the buying and information-seeking journey.

Trent Furniture Guides and FAQs ExampleScreenshot from trentfurniture.co.uk, July 2022

19. FatFace

The FatFace help center and FAQs resource is a practical example of a bigger brand getting it right.

The help center places the users first with the topics covered and still manages to feel personable and helpful.

FatFace Help Centre Example FAQ ResourceScreenshot from fatface.com, July 2022

20. Stewarts Law

This Stewarts Law FAQs example demonstrates the multipurpose nature of informational content.

This case merges traditional news and article content provision alongside FAQs, insights, and broader expert opinions.

Stewarts Law - News Insights and FAQs ExampleScreenshot from stewartslaw.com, July 2022

21. Pinterest

Pinterest’s Help Center takes simplicity to the next level.

The design and information provided are prioritized for the mobile user by combining visual and textual triggers.

FAQ resources should place function first, and that’s clear in this example.

Pinterest Help - FAQ PageScreenshot from help.pinterest.com, July 2022

22. Elite Island Holidays UK

The audience’s needs drive Elite Island Holidays’ FAQs and set out to answer people’s holiday dilemmas, from preparation to last-minute help and support.

The blog nature of the answers means that the site visitor doesn’t need to travel beyond the FAQs page for help.

FAQ answers’ completeness can vary by industry and on a site-by-site basis.

In this example, the more profound content provision is good to see and helps prevent multiple clicks or return to search engine query refinement to find a complete answer.

Elite Island Resorts FAQsScreenshot from eliteislandholidays.com, July 2022

23. Airtable

Airtable’s Help Center is fun, visually driven, and even provides helpful information on how to use the FAQ section.

Making a help resource fun isn’t easy. However, Airtable has achieved this.

I like to be objective (as much as possible with opinion-based topics like this) and consider FAQ pages that stand out with clear purpose and thought.

Airtable's Help CenterScreenshot from support.airtable.com, July 2022

24. Pretty Little Thing

The FAQs on Pretty Little Thing immediately tell their audience and position the design and content accordingly.

The FAQs also appear well thought out and enticing to interact with.

The clickable visual elements reflect mobile and all device interaction, which is essential for online mobile-first and all device expectations.

Pretty Little Thing FAQScreenshot from prettylittlething.com, July 2022

25. First Direct

First Direct’s FAQs, Help Center, and Tools/Guide Resource brings many information-rich segmented guides and financial tools into one place.

Making often complex and dry financial topics straightforward and accessible is not easy, but this section does it well.

First Direct FAQ - Help Section ExampleScreenshot from www1.firstdirect.com, July 2022

Creating An Effective FAQ page

Whether you have an FAQ page in place, believe it can contribute more, or are looking to create a new FAQ resource for your website, it’s essential to consider the next steps.

Remember not to overlook the necessity to gather data in your FAQ section. Use this to continue adding to it, refine, and expand the ongoing value provision to your audience.

Your FAQ resource needs to be proactively updated to cater to all the new and ever-changing data sets reflecting your existing and new community requirements, offline and online.

1. Decide On The Purpose Of The FAQ Page

Suppose you wish to bring your experts to the foreground and provide ongoing audience support. In that case, your FAQ hub will function very differently than it would if you intend to increase the ease of access to know cornerstone content on your website.

You need to have a clearly defined FAQ section purpose and ensure you support this with business objectives and KPIs.

This helps maintain prioritization and justification to keep investing resources and focus on FAQ development alongside more traditional commercial website pages.

2. Plan In Advance To Maintain And Grow Your FAQ Hub

Your audience questions will change frequently, and you must ensure that your FAQ content reflects this.

Data within Google Search Console (GSC), on-site search behavior, plus broader industry trends will help inform this.

Don’t limit your data gathering to a single source, however.

Look at the competition, consider Google Rich Results (using tools such as Semrush), and look at the completeness of your expertise provision through your FAQ content.

3. Look Outside Of Your Company Data Environment

While your data is fantastic for servicing your existing customer base, there are often multiple layers of FAQs to fulfill.

You can use free tools such as Answer the Public for more general questions, Google Trends, and competitor sites.

The opportunity to answer In-SERP questions grows all the time. You want to be present in these conversations by showcasing your FAQ content and creating compelling content types to target these items correctly.

4. Structuring FAQs

Both your page and individual FAQs (whether a single FAQ page or entire sections of your site specific to FAQ content) need some consideration on how you structure them and make a lot of varied content accessible for the user and search engines alike.

Consider the expandable on-click text at the individual FAQ level to keep answers clean and easy to use.

At the page structure level, take time to prioritize content based on value and demand, plus technical optimization areas such as the use of schema, page speed, and mobile-friendliness.

Remember that people look to digest content in many ways.

FAQ content does not have to be text only. It’s far broader reaching and valuable to people and for search if it’s multi-tiered and varied in content types.

5. Use Data To Refine & Improve: Part Of ‘Always On’ Focus

FAQ pages quickly become outdated, and their value declines over time.

Make sure you are testing page changes and iteratively improving everything from headings and clickable page elements to new data-led content additions and calls to action.

Every month there will be evidence-led chances to improve, and this mentality is key to maximizing business and user impact.

6. Don’t Forget The People Element

The most successful FAQ pages and help center hubs often stem from a deeper understanding of the people they are intended to help.

Data and evidence are always important, but you must balance this with real-world insights and offline experiences.

The best people to help with this are the front-line staff, who actively engage with your audience daily and truly understand how online and offline FAQs can support and enrich your problem-solving offering.

Your FAQ section supports your staff as much as it’s present to help educate and inform your community.

Think about your recurring conversations and how they can be served equally well online.

Don’t forget mixed content types to replicate the offline experience online, plus the need to gather feedback from your users directly.

As a final quick tip: Every FAQ resource, however complete it may appear, will have new ways to leverage the value received from it and areas to grow.

You can often reposition existing content for new search opportunities, bolster and expand its depth and value, plus create unique visual content from a text-only provision for many short-term and ongoing gains.

More Resources:


Featured Image: Kavaleuskaya Aksana/Shutterstock



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SEO Experts Gather for a Candid Chat About Search [Podcast]

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SEO Experts Gather for a Candid Chat About Search [Podcast]

Wix just celebrated their 100th podcast episode! Congrats, Wix. To quote Mordy Oberstein, Head of SEO Brand at Wix; “we talk a lot.”

You sure do! It’s a good thing you have a lot of interesting stuff to say.

The 100th episode of “SERPs Up” was full of awesome guests. Here’s a summary of the action.

Apart from the usual faces, Oberstein and Crystal Carter, Head Of SEO Communications, it was a powerhouse guestlist:

  • Chima Mmeje.
  • Darren Shaw.
  • Joy Hawkins.
  • Eli Schwartz.
  • Kevin Indig.
  • Barry Schwartz.

Just How Broken Are The SERPs?

The first guest was Chima Mmeje from Moz. She dove into the frustrations that many SEOs have been feeling and spoke plainly about the flaws in Google’s updates.

Mordy Oberstein: “Is the SERP broken?”

Chima Mmeje: “The helpful content update, and I’m saying this here, live, is a farce. There was nothing helpful about that update. … Yes, the SERP is 1,000% broken. … How does anybody even use Google in the U.S.? … I don’t think they are going to release any update that will fix these issues.”

Mordy Oberstein: “There’s no update. … Plopping Reddit all over the SERP was because they saw the content trends … and they said ‘we don’t have any so we’re just going to throw Reddit there’.”

Chima Mmeje: “It was lazy to have Reddit there … Nobody uses their real names. Anybody can go on Reddit and answer questions and then you see these answers populating in People Also Ask, populating in featured snippets, populating all over the SERPs as correct information. It is dangerous, at worst.”

Crystal Carter: “Do you think that one of the reasons why we’ve seen so much upheaval and so much so volatility in the SERPs, which I certainly agree with in the last year … is lots and lots of variables, like lots of new features coming in, so the alignment with Reddit, the AI overviews, the SGE … Do you think it is just too many things being thrown in at the same time and it messing up lots of SERPs as a result? Or do you think it’s something else?”

Chima Mmeje: ” … releasing too many features that they did not test properly. Features that were rushed SGE [testing] did not even last a year and now they brought in Google AI Overviews. I still don’t understand why we have AI Overviews and featured snippets on the same SERP. I feel like it’s like pick one, make a choice.”

Mordy Oberstein’s next question was about what we can do. “As an SEO, how are you supposed to do this? I’ve heard things from people … Yeah, I don’t know what to do. I can’t produce the kind of results that I’ve always wanted to. Can you still be effective as an SEO in an environment like this?”

Chima Mmeje: “I’m going to be honest, we are suffering … It feels like we are trying our best with what we are seeing … because there is no clear guidance. And to be honest, a lot of us are playing a guessing game right now and that is the best that we can do. It’s all a guessing game based on what we’ve seen one or two variables work. And this is not a long-term strategy. If we’re going to be realistic, it’s not going to work in the long-term. I honestly, I don’t know what the answer is … you’re fighting against Reddit. How do you compete against Reddit? Nobody has figured that out yet.”

Crystal Carter: “Thanks for saying it out loud, Chima.” Crystal was reflecting the sentiment of the commenters, who appreciated her candor and willingness to say: we don’t know, but we’re trying our best.

Mordy Oberstein: “The most honest take I’ve heard on that in quite a long time.”

Mmeje also recounted examples of small website owners and small businesses that have had to shut down. She also talked about the pervasive feeling in the SEO community that there is no rhyme or reason to how the algorithms handle websites and content.

What’s Going On In Local SEO?

The next guests were Darren Shaw from Whitespark and Joy Hawkins, owner of Sterling Sky for a segment called “It’s New.” They talked about new developments in local SEO.

Hawkins talked about a new feature in Google Business Profile.

Joy Hawkins: “… There’s a little services section inside the Google business profile dashboard that’s easy to miss, but you can add anything you want in there. … We’ve done a lot of testing on it and they do impact ranking, but I should clarify, it’s like a small impact. So usually we see it for longer-tailed queries that maybe don’t match a category or things that are not super competitive. … So it is a small ranking factor, but still one that is worth filling out.”

Darren Shaw: “ .. this is the question that a lot of people ask. We know that if you go into the services section of your Google business profile, Google will suggest predefined services … And so Joy’s original research was focused on those predefined ones and it definitely identified that when you do put those on your profile, you now rank better for those terms depending on how competitive they’re, as Joy had mentioned. … There is a place where you can add your own custom services. Have you done any testing around that? Will you rank better with the custom services?”

Joy Hawkins: “Yes. They both work. In custom services … I’m trying to remember the keyword that Colin tested it on. It was something super niche like vampire facials. I was Googling, what the hell is that? … Really, really niche … But he just wanted to know if there was any impact whatsoever and there was. [Custom services fields are a] good way to go after longer tail keywords that don’t have crazy high search volume or aren’t super competitive.”

Darren Shaw: “You want to make sure that you’re telling Google what you do … that’s basically what the services section provides. And it’s not a huge ranking factor, but it’s just another step in the local optimization process. … a tip for custom services because custom services often get pulled into the local results as justifications. It’ll say this business provides vampire facials, right? Well, did you know there’s a vampire emoji? So if you put the vampire emoji in the title … Then in the local results you’ll see a whole panel of businesses that all provide that service, but yours has that little vampire emoji which will draw people in.”

There was tons more in this section, including questions from the audiences and some great jokes.

The Obligatory AI Section.

Eli Schwartz And Kevin indig were next up to talk about AI. Oberstein, professional rabble rouser, tried to get them to argue, but despite their very different posting habits, they found a lot to agree on about AI.

Mordy Oberstein: “It wouldn’t be an SEO podcast if we didn’t talk about AI. Where do we currently stand with AI? What can it do? What can’t it do?”

Kevin Indig: “… We’re at a stage where AI basically has the capability to create content, analyze some basic data. It still hallucinates here and there and it still makes mistakes. … If you compare that to when this AI hype started in November, 2022, so it’s almost two years now and we’ve come a really long way, these models are getting exponentially better. … It means different things based on whether you look at it as a tool for yourself to make your work more efficient. And of course, what does it mean from an SEO perspective? How does it change search, not just Google, but also how people search. And I think these are all different questions that are exciting to dive into. … So there is a lot of objective data that indicates efficiencies and benefits from AI. There’s also a lot of hype that promises a little too much about what AI can do. And so I’m generally AI bullish, but I’m not in the camp of AI is going to replace us all the next two years.”

Mordy Oberstein: “I’m setting the stage here a little bit because while your LinkedIn pros are generally like pro ai, a lot of Eli’s posts are a little more skeptical about AI. So Eli, what do you think about what Kevin just said? By the way, I’m like, for those who are listening or watching this, I’m pitting them against each other. They’re friends and they do a podcast together. So it’s cool.”

Eli Schwartz: I think AI is great. I think that there’s a lot of great things you can get out of AI. You can, again, like Kevin said, it can be your thought partner. … I’m anti AI in the way people are using it. And I don’t think people have necessarily changed their behaviors because before … they outsource [content] on Fiverr and Upwork and they bought very cheap content and now they’re getting very free content. So then that’s coming from AI. That behavior hasn’t really changed. The challenge is that now there are more people that think they can copy them.

So I talk to CMOs all the time who are like, well, I just go of my SEO team. A big company reached out to me recently. They wanted to gut check themselves after they already fired their SEO team. So I can’t really help there, but they’re like, AI can do everything. … Well, I’ll see them in a year from now when they have whatever sort of penalty. AI is a very powerful tool. Any tool we have a drill is a very powerful tool. But if you just hold it in the air and just let it go, it’s going to make holes. But if you use it appropriately, it does the thing it’s supposed to do. … We’re humans and we buy stuff and it has to come to a point where humans are talking to humans.

Crystal Carter: “… Most of the gains are coming from productivity. The stuff like Kevin was talking about with being able to write product descriptions more quickly, being able to write lots of posts more quickly and being able to finish your things more quickly, brainstorm, et cetera, in terms of the quality, the quality is still not there. It’s getting there rapidly, but it’s still not there.”

There was lots more AI talk, so you should listen to the whole episode if you want to hear the full range of opinions.

Snappy News About The Google August Update

“The Snappy News” segment featured Barry Schwartz, Contributing Editor to Search Engine Land. It also featured the dreaded SEO phrase “it depends.”

Mordy Oberstein: So the article of the day is from Search Engine Land, basically written by Barry that the core update, the August 2024 core update is done. It is complete. … The issue with Google folks who are trying to figure out, will they see a reversal of their fortunes from the 2023 helpful content update, the September, 2023 helpful content update. It’s a mouthful, to be honest with you. And my question for you, since you’re here, did that happen? Was the August updated reversal?

Barry Schwartz: “It depends on the site. I think the number, I don’t have the exact data, obviously I don’t think anybody does, but I’ve seen examples of some very few sites see complete reversals. … There are a number of sites that saw maybe a 20% bump, a 30% bump, maybe a 5% bump. But very few sites saw a complete reversal, if you want to even call it that. … I’ve been through a lot of Google updates over the years, and it’s sometimes sad to see the stories, but at the same time, if you keep at it and you are true to the content, your audience, generally, you’ll do well in the long run. Not every site, there’s plenty of sites that have been hit, went out of business, and they couldn’t come back. That’s business in general. And things change, like seasonalities and times change. You’re writing about the railroad business a hundred years ago and you keep writing about it today. There’s not many people investing a lot of money in railroads these days. So I dunno, it’s, it’s hard to read those stories, but not everybody deserves to go back to where they were. And then at the same time, Google’s not perfect either, which is why they keep on releasing new updates.”

That’s a wrap!

If you haven’t experienced a SERPs Up episode before, you should absolutely take a listen to experience the full effect of Mordy and Crystal’s banter.

The SERP’s Up podcast is brought to you by Wix Studio

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OpenAI Claims New “o1” Model Can Reason Like A Human

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OpenAI Claims New "o1" Model Can Reason Like A Human

OpenAI has unveiled its latest language model, “o1,” touting advancements in complex reasoning capabilities.

In an announcement, the company claimed its new o1 model can match human performance on math, programming, and scientific knowledge tests.

However, the true impact remains speculative.

Extraordinary Claims

According to OpenAI, o1 can score in the 89th percentile on competitive programming challenges hosted by Codeforces.

The company insists its model can perform at a level that would place it among the top 500 students nationally on the elite American Invitational Mathematics Examination (AIME).

Further, OpenAI states that o1 exceeds the average performance of human subject matter experts holding PhD credentials on a combined physics, chemistry, and biology benchmark exam.

These are extraordinary claims, and it’s important to remain skeptical until we see open scrutiny and real-world testing.

Reinforcement Learning

The purported breakthrough is o1’s reinforcement learning process, designed to teach the model to break down complex problems using an approach called the “chain of thought.”

By simulating human-like step-by-step logic, correcting mistakes, and adjusting strategies before outputting a final answer, OpenAI contends that o1 has developed superior reasoning skills compared to standard language models.

Implications

It’s unclear how o1’s claimed reasoning could enhance understanding of queries—or generation of responses—across math, coding, science, and other technical topics.

From an SEO perspective, anything that improves content interpretation and the ability to answer queries directly could be impactful. However, it’s wise to be cautious until we see objective third-party testing.

OpenAI must move beyond benchmark browbeating and provide objective, reproducible evidence to support its claims. Adding o1’s capabilities to ChatGPT in planned real-world pilots should help showcase realistic use cases.


Featured Image: JarTee/Shutterstock

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How to Build a Fandom by Talent-Scouting Great Content

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How to Build a Fandom by Talent-Scouting Great Content

At a time when anyone can create content, the real challenge—and opportunity—is in saying something new. 

I think content curation can help with that.

Curation is all about finding undiscovered stories and repackaging ideas in ways your audience really respond to.

In this article, you’ll learn why content curation is great for growth, and how to talent scout quality underground or left-field content.

Some quick examples of content curation

Gathering and sharing content is a popular social media tactic, but content curation extends to mediums and channels far beyond social.

Let’s take a look at some examples:

Example Type What is it?
The Pudding Article A data journalism publication that curates a range of rich media (e.g. social comments, headline snippets, literature reviews) to tell compelling visual stories – like this one.
Ahrefs’ digest Newsletter Our Senior Content Marketing Manager, Si Quan Ong (SQ), curates key SEO/marketing news, accompanied by snappy annotations.
Near Media Memo Podcast Conversations at the intersection of search, social, and commerce. Hosts curate and discuss the latest industry content.
KFC’s “Bucket Bangers” Spotify Playlist Playlist A playlist curated by KFC as part of a PR campaign, containing 46 tracks that name drop the brand.
Campaign Inspiration Image carousel This LinkedIn page curates visual examples of existing PR campaigns to inspire marketers.

Newsletters, in particular, have become the go-to platform for curation, since they’re fairly cheap to run and easy to set up.

The numbers back this up. A quick look at Site Explorer shows newsletter platform Substack experiencing a 373% leap in organic traffic from September 5th, 2023 to September 5th, 2024.

You can see some great examples of curated SEO newsletters here: I Subscribed to 72 SEO Newsletters. Here Are My 11 Favorites.

Now you know about content curation in all its forms and guises, let me tell you what’s so great about it…

From saving money, to building traffic, and cementing your authority, content curation comes with plenty of benefits.

1. Content curation saves time and money

At Ahrefs, we follow The Pareto Principle: the idea that 80% of the reward comes from 20% of the effort.

If you want to improve your effort:reward ratio, curation is a great option.

I asked SQ about the benefits of content curation, and he had this to say:

Si Quan OngSi Quan Ong

While content curation has the potential to save you time, resources, and money, I do want to add two important caveats:

  1. Curating niche, underground content examples can still take time – especially when you’re first finding your sources.
  2. If you’re doing deep-dive investigations into those examples, you may spend just as long curating as you would creating.

2. Curation helps you build links, traffic, and engagement

Marketing Examples is a goldmine of curated marketing snippets.

A screenshot view of Harry's Marketing ExamplesA screenshot view of Harry's Marketing Examples

Founder, Harry Dry, doesn’t just gather content — he dissects real-world marketing copy, name drops the creator, and breaks down their winning formulas, making it easy for readers to replicate that success.

As a result, his site has earned fairly consistent links and traffic over time, growing organically by 88% in the last two years.

Ahrefs Site Explorer showing 88% growth for Harry's Marketing Examples over the last two yearsAhrefs Site Explorer showing 88% growth for Harry's Marketing Examples over the last two years

Curating content is an example of what I call “awareness you prepared earlier”. Your chances of driving traction are vastly improved when you crowdsource ideas.

Not only do your audience consume your curated content, they publicize it to their own network via social posts or reciprocal links when they get featured.

Some refer to this as “ego bait”. Obviously there’s an element of flattery involved, but in my experience, the top curators prioritize content that genuinely helped or inspired them, rather than chasing big names with the widest reach.

3. Curating content is great for EEAT

Few people have direct experience with every topic they’ve ever written about.

But, since 2022, first-hand experience has become a prerequisite for ranking in Google.

Google's announcement of EEAT in Google GuidelinesGoogle's announcement of EEAT in Google Guidelines

Curating others’ lived experiences and knowledge in your content is a powerful way to build your EEAT and improve your rankings.

4. You become credible by association

We tend to categorize people according to their social group memberships – this is known as social categorization.

If you’re regularly associating yourself with respected thought leaders, your audience is more likely to group you with them, and hold you in higher regard as a result.

Mixing in your own content and opinion is important for building credibility, but be careful not to overdo the self-promotion.

Back to SQ:

“I don’t tend to include all of the blog posts we publish on our blog.“ 

Si Quan OngSi Quan Ong

5. You get closer to your customers and community

When you curate, you consume content holistically –like your customers– and stop being so introspective.

If you’re only consuming content from your brand or brand “friends”, there’s a limit to the value you can bring to your audience.

Content curators turn to their community to source content, so curating bridges the gap in two ways: by helping them consume like their customers, and by giving them a reason to connect.

6. When you curate, your content gets better

To create is to curate. All ideas are shaped and borrowed from somewhere – that’s how knowledge is acquired.

If I don’t curate, I tend to find my own content stagnates.

Curation introduces me to new ideas, reminds me of the things I have forgotten, allows me to build deeper, more informed arguments, and ultimately helps me produce better content – with a lot more in the way of information gain.

For instance, this blog started out as a simple list of content curation benefits, thunk up by yours truly.

But as I came across cool examples of novel content curation, it evolved into a more comprehensive (and hopefully, more interesting) guide.

“Another benefit of content curation is that I get to keep abreast of anything new in SEO and marketing, which informs my own work” 

Si Quan OngSi Quan Ong

7. You build your personal “brand”

Curation gives you the chance to platform your own expertise and assert yourself as a thought leader.

Take a look at the search volume for one of the most prolific curators in SEO: Aleyda Solis.

Aleyda curates SEO news and insights across her newsletter, SEOFOMO, her podcast, Crawling Mondays, her owned social media channels, and industry talks.

As a result, her name now drives ~600 monthly organic searches, according to Site Explorer.

Search volume for the keyword 'Aleyda Solis' in Ahrefs Keyword ExplorerSearch volume for the keyword 'Aleyda Solis' in Ahrefs Keyword Explorer

And over 19K “in content” mentions, according to Content Explorer.

In content mentions for the keyword 'Aleyda Solis' in Ahrefs Content ExplorerIn content mentions for the keyword 'Aleyda Solis' in Ahrefs Content Explorer

Curation is about piecing together unrelated content to reveal new ideas and information.

You’re giving someone else’s content another shot at engagement – sometimes after a “failure” to launch.

“The same core information can be made more or less valuable by changing its format. Great ideas are sometimes locked away in places that render them inaccessible to people that would benefit from them.” 

Ryan LawRyan Law

Here are 9 ways you can “talent scout” novel content, and carve out your own curation USP.

1. Pay attention to lesser-known voices

In every industry there are sources that audiences defer to for information and ideas.

Look beyond them.

Scout for “rising stars” and underground sources to give your curation exclusivity.

Mark Williams-Cook, Director at Candour and Founder of AlsoAsked, does just this when curating his newsletter: Core Updates.

“I’ve made a conscious effort not just to follow the ‘big names’, as there are some truly excellent SEOs that are very quiet on social media. I’d always recommend following someone if you see them putting out solid advice, even if you’ve never heard of them. I’ve made some good friends and excellent connections that way!” 

Mark Williams-CookMark Williams-Cook

This is probably something you’ll have to do manually at first.

I try to pay close attention to people leaving savvy comments on social media posts and industry communities.

2. Build an X list of “ones to watch”

Once you’ve found the right “ones to watch”, you can start building a list to refer back to whenever it’s time to curate.

SQ uses X lists and subscribes to others’ Substacks:

“I have my own Twitter list of marketers (getting poorer these days sadly) and follow other people’s substacks/newsletters and see if there are any links they recommend.” 

Si Quan OngSi Quan Ong

3. Mine niche and atypical sources of information

Nicole DeLeon, Ed Zitron, Marie Haynes and other tech curators recently mined Google’s DoJ trial documentation to investigate “buried” information on how the search engine ranks content.

Search Engine Roundtable founder, Barry Schwartz, is always extracting content from Google rep social comments, Google developer docs, and Google’s Office Hours video series to curate hot-off-the-press news.

Techemails mines leaked tech company emails from court filings and curates them across social media and their website (p.s. they are preeetty eye-opening).

Screenshot of the Techemails homepage Screenshot of the Techemails homepage

Finding and teasing out obscure information is a great skill to have when it comes to content curation.

Here are some more ways you can do that:

Side-by-side page text changes in Ahrefs Site AuditSide-by-side page text changes in Ahrefs Site Audit

4. Track down new and trending content

Be the first to break and curate news in your industry. Start by searching for industry-specific keywords in Content Explorer.

Step 1 of an advanced search in Content Explorer to find content to curateStep 1 of an advanced search in Content Explorer to find content to curate

Then add filters to make sure you’re seeing the freshest and highest quality content.

Step 2 and 3 of an advanced search in Content Explorer to find content to curateStep 2 and 3 of an advanced search in Content Explorer to find content to curate

In my experience, I find that:

  • Adding a minimum Referring Domain of “30”
  • Adding a minimum word count of “300”
  • Sorting by “Date: newest first”

…shows me the newest and best SEO related content, but you should play around until you find what works in your industry.

Ahrefs Content Explorer search for new SEO content to curateAhrefs Content Explorer search for new SEO content to curate

Tip

When it comes to filtering, don’t get too prescriptive about it – remember, you want to find novel content that usually flies under the radar, so avoid being overly strict with minimum thresholds. 

This next part is really important. Once you’re happy with your configuration, hit “Save filters” so that you can repeat this analysis for the next instalment of your newsletter, podcast, social post, article, or whatever else you might be curating.

'Save filter' button in Ahrefs Content Explorer'Save filter' button in Ahrefs Content Explorer

With the Content Explorer, you’re searching for instances of a keyword in the title, content, URL or all of the above.

Ahrefs Content Explorer dropdown showing where keyword will be searched (everywhere, in title, in content, in URL)Ahrefs Content Explorer dropdown showing where keyword will be searched (everywhere, in title, in content, in URL)

But relevant content won’t always contain the exact keywords or topics you’re searching for.

In which case, try searching for keywords in the anchor text linking to that content.

There’s a preconfigured search for this in Ahrefs’ Web Explorer. Just hit the “examples” tab, and select “Most quoted newly published pages about ChatGPT”:

Ahrefs Web Explorer homepage highlighting preconfigured, clickable search for 'Most quoted newly published pages about ChatGPT'Ahrefs Web Explorer homepage highlighting preconfigured, clickable search for 'Most quoted newly published pages about ChatGPT'

This will load a full report of the most linked to pages about the topic “ChatGPT” over the last week. Then all you need to do is update the report with your chosen topic, and adjust any filters.

Ahrefs Web Explorer highlighting referring domains column for 'Most quoted newly published pages about ChatGPT'Ahrefs Web Explorer highlighting referring domains column for 'Most quoted newly published pages about ChatGPT'

And hit “Save report”.

Ahrefs Web Explorer 'Save report' buttonAhrefs Web Explorer 'Save report' button

Another tip for breaking news was recently disclosed by SEO expert and founder of SEO blog Detailed, Glen Allsopp, on the Ahrefs Podcast (it’s a great episode – I highly recommend a full listen!)

He spoke about a technique that he refers to as the “iPhone Link Building” method.

“The reason I call it this, because it doesn’t matter who you are, it doesn’t matter how old your website is, it doesn’t matter how long you’ve been around. If you have a photo of the iPhone 16 before anyone else and you put that on [your site], the whole tech world is going to talk about it, right? You’re going to get links from every tech website on the planet. Doesn’t matter that [your site] has nothing to do with tech and gadgets. You’ve got the first iPhone link. People are going to talk about it. So I refer to it as the iPhone link building.“ 

Glen AllsoppGlen Allsopp

To carry out “iPhone link building”, Glen sets up an alert using Visual Ping. This sends him a notification as soon as there’s an update on one of the webpages he’s tracking. If something new or interesting has changed, he’ll work this into his next piece of content.

5. Ask your network

Turning to your social network for examples of existing content is a great way to curate.

Here’s Chris Haines, Ahrefs’ Senior SEO Specialist, doing just this on LinkedIn…

A shout out for SEO proposals by Ahrefs' Chris Haines on LinkedInA shout out for SEO proposals by Ahrefs' Chris Haines on LinkedIn

And here I am posting in Women In Tech SEO (my #1 community) for contributions to my article: So You’ve Been Asked To Humanize AI Content 

A shout out for AI content examples by Ahrefs' Louise Linehan on Women in Tech SEOA shout out for AI content examples by Ahrefs' Louise Linehan on Women in Tech SEO

Often, Slack communities will dedicate a channel to self-promotion. This is another handy way to find new content to curate.

Women in Tech SEO 'Amplify Me' Slack channelWomen in Tech SEO 'Amplify Me' Slack channel

“In the Women in Tech SEO Slack group, we have a hashtag channel (#wts-amplify-me) that serves as a space for members to promote their work, and it’s wholesome to see lots of our members use it to highlight the work of others! This channel helps me curate content for our weekly WTSNewsletter. As newsletter creators, we are responsible for amplifying diverse voices, which was the driving force behind starting WTSNewsletter. The lack of diversity in industry newsletters motivated me to create our very own weekly newsletter that showcases the brilliant work of underrepresented individuals.” 

Areej AbuAliAreej AbuAli

Community content sourcing doesn’t begin and end with LinkedIn or Slack. Check out other pockets of the internet, including niche forums, Subreddits, Facebook groups, and Mastodon instances.

6. Bookmark everything

Some of my best articles have been inspired by the posts I’ve bookmarked.

Here are my top tips for bookmarking curated content:

Use web highlighters

Use a web highlighter plugin to bookmark interesting content for future curation.

Web highlighter being used on a page to save a quote for future content curationWeb highlighter being used on a page to save a quote for future content curation

Organize examples in a note taking app

Use a note taking app like Notion or Obsidian to organize your content examples.

Bookmark your saved social media content

You’ll undoubtedly have banked some great content on social media over the years, but navigating back to those archives can be a bit of a faff.

I bookmark mine to my browser so I can easily jump back in (e.g. LinkedIn “Saved”, X bookmarks, X advanced searches, TikTok saved, Instagram saved etc.)

Bookmarking saved social media posts to browserBookmarking saved social media posts to browser

7. Set up author notifications

Follow creators and journalists that inspire you. Subscribe to their channel, turn on notification bells on LinkedIn and X, and set up RSS feeds to get alerted whenever they push out new content.

Tip

When you’re searching for new content in the Content Explorer, check out the Authors tab for ideas on which thought leaders to follow in your industry. 

Ahrefs' Content Explorer Authors reportAhrefs' Content Explorer Authors report

8. Set up keyword alerts

Get notified as soon as on-topic content is published, with Ahrefs “Mention” alerts.

An example of the configuration of Ahrefs “Mention” alerts for the keyword 'PR campaign'An example of the configuration of Ahrefs “Mention” alerts for the keyword 'PR campaign'

9. Use AI to extract and annotate content

AI broadly summarizes outdated content, and has a habit of forgoing (or entirely fabricating) references. In other words, it’s pretty terrible for curating unique content.

Instead, use it to extract, summarize, and investigate the content you’ve selectively curated.

Extract nuggets from “hidden” content

I used AI to extract quotes and insights from webinars, interviews, and YouTube videos. The post I wrote for SpinSucks was inspired by content mined from interview transcripts and bookmarked social media content, using Claude AI.

Reverse-engineer successful content formulas

I fed ChatGPT examples of top-performing blogs to understand patterns of success, and inform my opinion of what “good” content looks like, while updating the post: 6 Simple Blog Post Templates (Download & Edit Along.

We’ve covered a lot of ground, but there are a few extra details worth mentioning before you jump into curation.

Make sure you have a clear theme

Curation isn’t just about sourcing and presenting the most unique content you can find.

Value also comes from carefully selecting content that fits a central concept or theme.

“[Content curation] helps build my taste, which in my opinion, is the hardest part of curation, because most people don’t seem to understand the concept of “curation”, i.e. selecting the best, or what fits a theme. They just seem to shoehorn every article on the internet.”

Si Quan OngSi Quan Ong

Build your exclude list

Be discerning about the content you create. Set out rules as to the content or people you will/won’t include, using your brand guidelines for inspiration.

Repurpose your knowledge

Content curation is usually cheaper and easier to produce, but don’t treat it as a “one and done” activity. Repurpose the things you learn both internally and externally.

“We actually use the news – that Jack (Chambers-Ward) and I curate for the Core Updates newsletter – internally at Candour during one of our weekly meetings when we are discussing changes in the industry. So it’s been a helpful task to make sure the agency is always up to date!” 

Mark Williams-CookMark Williams-Cook

Final thoughts

Content curation isn’t a “set it and forget it” tactic. It’s an ongoing process that demands a reasonable amount of effort, but the payoff is worth it. That’s because:

  1. It’s a traffic magnet: Curated content can outperform original content in terms of organic traffic, because you’re cherry-picking the best ideas.
  2. It builds your E-E-A-T: By sharing valuable experiences, you’re signaling to users and search engines that you know your stuff. This can boost your rankings across the board.
  3. It’s a networking opportunity: When you share others’ content, they notice. We’ve built relationships with industry giants simply by featuring their work on our blog or weekly digest.

Great curation is about adding value. You can just reshare content verbatim, but you’re missing out on a valuable opportunity to add your own insight, and explain why the content you’ve painstakingly curated matters to your audience.

In a world where 70 million blog posts are published every month, skilled curators stand out. They don’t just share content – they build communities, spark discussions, and become go-to resources in their niches.

If you’re giving content curation a try, experiment with different formats and track what resonates (our Content Explorer can help with that too), then watch your influence grow.

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