SEO
FAQ Pages for SEO (+ Examples & Best Practices)
FAQ pages (when done well) can be a double win: They provide valuable content that users want to see and Google wants to rank.
However, when rushed, FAQs can easily become lazy data dumps of loosely linked questions and half-baked answers.
Don’t be the latter. Instead, create useful FAQ pages for humans and search engines.
In this guide, you will learn the following:
An FAQ (frequently asked questions) page is a place on a website where common questions related to your niche can be answered.
It often looks a little something like this:
But they can also look like this:
A good FAQ page can help people at different stages of the buyer’s journey and can act as the first point of contact for potential customers.
But what about SEO? Are FAQ pages beneficial?
I’m glad you asked.
Are FAQ pages good for SEO?
Like 90% of SEO questions, the answer is… it depends.
A half-thought-out FAQ page that is essentially just a dump of questions exported from a keyword tool and quickly answered on a page may not be the best way to leverage FAQ pages for SEO.
However, when optimized for relevant keywords and well designed in terms of UX, FAQ pages can be great for SEO.
In fact, the goal of an FAQ page is the same as the core goal of SEO: to provide the best answer to a question.
There are actually quite a few ways to display your FAQ pages, although they all have the same goal: to answer common questions a user may have and present them clearly.
In terms of FAQ pages for SEO, I am going to split them into five different types:
- Homepage
- Product/service page
- Dedicated FAQ page
- Standalone blog post
- Within a blog post
Let’s take a brief look at each (along with examples):
1. Homepage FAQs
This is one of the most obvious ones: an FAQ section on the homepage—usually just above the footer:
Not only does this add some contextual information to the homepage, but it also creates a useful place to add internal links:
Clicking on the question accordion opens up the answer along with internal links to more in-depth answers (via blog posts).
2. Product/service page FAQs
This time, the FAQ section is added to a product/service page:
These questions are typically related to the offering and are designed to cut down on customer service requests.
3. Dedicated FAQ page
If you’ve got a lot of questions to cover or just want to keep FAQs separate, you may want to have a dedicated FAQ page:
If you’ve got the design skills, designing a good-looking page can be a good link building tactic, as the page can get referenced on design blogs:
4. Standalone blog post with FAQs
You can keep it simple and display your FAQs in a blog post format, using subheadings for each question.
Do keyword research to find a list of questions on a topic (more on that later) and publish the questions as their own “FAQ” blog post.
If you drop that page into Ahrefs’ Site Explorer, you can see it is performing pretty well:
This method works better when you have a few questions. If you have a lot of content to cover, it may make more sense not to have a super long FAQ blog post answering everything.
5. Dedicated FAQ section at the end of a post
If you want to go the blog post route, you don’t have to create a new one. You can add the FAQ section to an existing article (if it makes sense to do so):
Speaking of topic clusters… this can also be a natural way of adding more internal links to related content.
Include an FAQ section in your article, answer the questions briefly, and then link out to supporting articles where you go into more detail.
Boom! You’ve just built a useful FAQ page AND a topic cluster at the same time. Go you.
Before you start building your page, you need to know what questions to answer. The aim of an FAQ page is to provide the best answers to these questions.
Here are some methods to find FAQs to answer:
1. Research what questions users are asking
Some of the best sources of questions are NOT keyword tools—but people.
And ideally, that’s people in your audience.
One of the most effective ways of researching what questions to include in an FAQ page is by simply asking your customers/users/audience.
Here are some things you can try:
- Customer service – Check in with your customer support/sales teams and simply ask them about common questions customers keep asking
- Site search – See if your site has an internal search function; if so, check what kind of things people are searching for
- Google Search Console – Look at GSC queries to see what question-based phrases are getting clicks
- People Also Ask – Check related PAA boxes on the SERPs
- Quora and Reddit – See what common questions are being discussed in online communities in your niche
2. Find questions with Ahrefs’ Keywords Explorer
If you are building an FAQ page for SEO, you really can’t avoid doing keyword research.
Go to Ahrefs’ Keywords Explorer and drop in a seed keyword. Obviously, you want to pick a seed that relates to the topic you want to answer questions about.
Then go to the Matching terms report and turn on the Questions filter:
From here, you’ll have a list of questions related to your seed term.
If you use a broad seed like [pizza], you will generate a lot of potential questions:
If you want to generate more specific questions, just use a more focused seed keyword. For example, if you follow the same method for “apple airpod,” you’ll get fewer results but more relevant questions:
3. Reverse engineer competitors with Ahrefs’ Site Explorer
This time, we are going to use competitor sites as a source of questions.
Go to Ahrefs’ Site Explorer, drop in a competitor domain, and then go to the Organic keywords report:
From here, you’ll want to filter out non-question keywords. Using Ahrefs’ built-in filters is pretty easy.
Inside the Organic keywords report, click on the Keyword filter and add in some modifiers.
Question modifiers: what, where, when, why, which, who, whose, how, etc.
Make sure the filter is set to Contains and Any value. Then click “Apply.”
Now you’ll have a list of keywords containing the question modifiers from above:
Building an SEO-friendly FAQ page is no different from building any content-heavy page.
It needs to be easy to navigate, be quick to load, nail on-page SEO, etc.
That said, here are a few points you should consider when creating your own FAQ page:
- Group your questions – By organizing your questions into categories, you provide a better overall UX.
- Avoid jargon – You should use language your audience will understand.
- Use your brand personality/tone of voice/style guide – An FAQ page is no different from any other content on your site, so keep it consistent.
- Answer questions clearly and concisely – Your FAQ page should answer questions quickly. If you want to go into more detail, save that for long-form blog posts.
- Keep it updated – FAQs are not static pages, so be sure to add new questions and update older questions regularly.
- Internal linking – It’s valuable to add internal links to any related content or resources that may lead the user down the conversion funnel.
- Format for UX – Good UX makes it easy for users to find the answers they are looking for.
- Optimize your title tags – You can make searchers aware of the FAQ.
- Use FAQ schema – Adding schema markup to your page can help you earn additional SERP real estate.
Speaking of FAQ schema… it’s a point worth expanding on.
FAQ schema markup is a type of structured data to make your pages eligible to have rich snippets on the SERPs.
These FAQ rich snippets can help increase click-through rates (source), help Google crawl your site, and claim more SERP real estate.
Adding FAQ schema markup to your site is pretty straightforward.
Step 1. Create your FAQs
First up, you need some actual questions to mark up.
Create a dedicated FAQ page or an FAQ section on one of your pages. Now populate it with questions and then answer them.
When marking up, be sure to follow Google’s guidelines:
Step 2. Write and validate your FAQ schema
You can use JSON-LD or Microdata to create FAQ markup, but Google recommends JSON-LD.
If you want to keep things simple, use a free online FAQ schema generator:
Simply copy and paste your questions and answers into the generator, and the FAQ schema code will be automatically generated for you.
Learn from my (many) schema mistakes here: pay close attention to your code.
The code on your page and the code in your script need to be the same. If they are different (even by one little misplaced comma), then your markup won’t work.
To check your FAQ schema, simply copy and paste the code and run it through Google’s Rich Results Testing Tool.
Step 3. Implement and validate (again)
Now you need to implement your markup onto your page. You’ve got a few options here:
- Manually add the script into the <head> section of the page
- Add via a WordPress plugin (like Insert Headers and Footers or RankMath)
- Add via Google Tag Manager
- Add into your WordPress theme’s function.php file
Sidenote.
If you don’t know what you are doing here, save yourself some potential headaches and go for option #1 or #2.
The final step—once your FAQ schema has been added—is to test if it is working. Copy and paste the URL of your page and run it through Google’s Rich Results Testing Tool. Also, check your page in GSC to verify any errors/warnings.
PRO TIP
Two actionable FAQ schema tips
Firstly, a big thank you to Dave Ojeda for reviewing the above schema process and checking for errors.
And if that wasn’t already enough, Dave “Schema Wizard” Ojeda also gave me not one but two actionable FAQ schema tips:
- FAQ answers accept HTML – This means you can add internal links to your answers and send people to conversion-focused pages or key content pages.
- UTM tracking – When you hyperlink an answer with HTML, you can also add UTM tracking to see who clicks from the SERPs.
Now it’s time to get meta. Here are some frequently asked questions about FAQs:
How many questions should an FAQ section have?
Enough to be useful.
Personally, I believe that your FAQs should try to answer every relevant question.
This is going to depend on a lot of factors, such as the niche you are in. But however many useful questions there are, you should aim to answer them all in your FAQ section.
What should be included on an FAQ page?
Questions—that are asked frequently… and then answered.
The definition (from the start of this article) is:
An FAQ (frequently asked questions) page is a place on a website where common questions related to your niche can be answered.
So that’s what you should include on an FAQ page.
What are the benefits of FAQ pages?
Still not convinced? Here are some more benefits. An FAQ page:
- Provides quick and concise answers (for users and Google).
- May help push potential customers toward purchasing/converting.
- Helps to build trust.
- Decreases the load on customer support (hopefully).
What is the difference between an FAQ and knowledge base?
FAQ pages generally cover the common questions, whereas a knowledge base covers everything you need to know.
A knowledge base or help center provides resources for every possible question about your product, service, or website. Examples include billing, troubleshooting, walkthroughs, etc.
Final thoughts
When you take the time to research questions people are actually asking, map them to relevant keywords, and display them on a UX-focused FAQ page, you’ve got a recipe for SEO success.
That may sound like a lot, but it can be neatly summed up like this:
To create a useful FAQ page, answer relevant questions that humans and search engines can understand.
Got a question about building FAQ pages for SEO? Tweet me.
SEO
Why Building a Brand is Key to SEO
For better or worse, brands dominate Google search results. As more results are generated by AI and machines start to understand the offline and online world, big brands are only going to get more powerful.
Watch on-demand as we tackle the challenge of competing with dominant brands in Google search results. We explained why big brands lead the rankings and how to measure your own brand’s impact against these competitors.
We even shared actionable strategies for improving your visibility by weaving your brand into your SEO.
You’ll learn:
- Why brands dominate Google (and will continue to do so).
- How to measure your brand’s impact on search, and what you should focus on.
- Ways to weave your brand’s identity into your content.
With Dr. Pete Meyers, we explored why brand marketing is vital to search marketing, and how to incorporate your brand into your everyday content and SEO efforts.
If you’re looking to have your brand stand out in a sea of competition, you won’t want to miss this.
View the slides below, or check out the full presentation for all the details.
Join Us For Our Next Webinar!
Optimizing For Google’s New Landscape And The Future Of Search
Join us as we dive deep into the evolution reshaping Google’s search rankings in 2024 and beyond. We’ll show you actionable insights to help you navigate the disruption and emerge with a winning SEO strategy.
SEO
How SEO Can Capture Demand You Create Elsewhere
Generating demand is about making people want stuff they had no desire to buy before encountering your marketing.
Sometimes, it’s a short-term play, like an ecommerce store creating buzz before launching a new product. Other times, like with B2B marketing, it’s a long-term play to engage out-of-market audiences.
In either situation, demand generation can quickly become an expensive marketing activity.
Here are some ways SEO can help you capture and retain the demand you’re generating so your marketing budget goes further.
There’s no right or wrong way to generate demand. Any marketing activity that generates a desire to buy something (where there wasn’t such a desire before) can be considered demand generation.
Common examples include using:
- Paid ads
- Word of mouth
- Social media
- Video marketing
- Email newsletters
- Content marketing
- Community marketing
For example, Pryshan is a small local brand in Australia that has created a new type of exfoliating stone from clay. They’ve been selling it offline since 2018, if not earlier.
It’s not a groundbreaking innovation, but it’s also not been done before.
To launch their product online, they started running a bunch of Facebook ads:
Because of their ads, this company is in the early stages of generating demand for its product. Sure, it’s not the type of marketing that will go viral, but it’s still a great example of demand gen.
Looking at search volume data, there are 40 searches per month for the keyword “clay stone exfoliator” in Australia and a handful of other related searches:
However, these same keywords get hardly any searches in the US:
This never happens.
Australia has a much smaller population than the US. For non-localized searches, Australian search volume is usually about 6-10% of US search volume for the same keywords.
Take a look at the most popular searches as an example:
Pryshan’s advertising efforts on other platforms directly create the search demand for exfoliating clay stones.
It doesn’t matter where or how you educate people about the product you sell. What matters is shifting their perceptions from cognitive awareness to emotional desire.
Emotions trigger actions, and usually, the first action people take once they become aware of a cool new thing is to Google it.
If you’re not including SEO as part of your marketing efforts, here are three things you can do to:
- minimize budget wastage
- capture interest when people search
- convert the audiences you’re already reaching
If you’re working hard to create demand for your product, make sure it’s easy for people to discover it when they search Google.
- Give it a simple name that’s easy to remember
- Label it according to how people naturally search
- Avoid any terms that create ambiguities with an existing thing
For example, the concept of a clay exfoliating stone is easy for people to remember.
Even if they don’t remember what Pryshan calls their product, they’ll remember the videos and images they saw of the product being used to exfoliate people’s skin. They’ll remember it’s made from clay instead of a more common material like pumice.
It makes sense for Pryshan to call its product something similar to what people will be inclined to search for.
In this example, however, the context of exfoliation is important.
If Pryshan chooses to call its product “clay stones,” it will have a harder time disambiguating itself from gardening products in search results. It’s already the odd one out in SERPs for such keywords:
When you go through your branding exercises to decide what to call your product or innovation, it helps to search your ideas on Google.
This way, you’ll easily see what phrases to avoid so that your product isn’t being grouped with unrelated things.
Imagine being part of a company that invested a lot of money in re-branding itself. New logo, new slogan, new marketing materials… the lot.
On the back of their new business cards, the designers thought inviting people to search for the new slogan on Google would be clever.
The only problem was that this company didn’t rank for the slogan.
They weren’t showing up at all! (Yes, it’s a true story, no I can’t share the brand’s name).
This tactic isn’t new. Many businesses leverage the fact that people will Google things to convert offline audiences into online audiences through their printed, radio, and TV ads.
Don’t do this if you don’t already own the search results page.
It’s not only a very expensive mistake to make, but it gives the conversions you’ve worked hard for directly to your competitors.
Instead, use SEO to become the only brand people see when they search for your brand, product, or something that you’ve created.
Let’s use Pryshan as an example.
They’re the first brand to create exfoliating clay stones. Their audience has created a few new keywords to find Pryshan’s products on Google, with “clay stone exfoliator” being the most popular variation.
Yet even though it’s a product they’ve brought to market, competitors and retailers are already encroaching on their SERP real estate for this keyword:
Sure, Pryshan holds four of the organic spots, but it’s not enough.
Many competitors are showing up in the paid product carousel before Pryshan’s website can be seen by searchers:
They’re already paying for Facebook ads, why not consider some paid Google placements too?
Not to mention, stockists and competitors are ranking for three of the other organic positions.
Having stockists show up for your product may not seem so bad, but if you’re not careful, they may undercut your prices or completely edge you out of the SERPs.
This is also a common tactic used by affiliate marketers to earn commissions from brands that are not SEO-savvy.
In short, SEO can help you protect your brand presence on Google.
If you’re working hard to generate demand for a cool new thing that’s never been done before, it can be hard to know if it’s working.
Sure, you can measure sales. But a lot of the time, demand generation doesn’t turn into immediate sales.
B2B marketing is a prominent example. Educating and converting out-of-market audiences into in-market prospects can take a long time.
That’s where SEO data can help close the gap and give you data to get more buy-in from decision-makers.
Measure increases in branded searches
A natural byproduct of demand generation activities is that people search more for your brand (or they should if you’re doing it right).
Tracking if your branded keywords improve over time can help you gauge how your demand generation efforts are going.
In Ahrefs, you can use Rank Tracker to monitor how many people discover your website from your branded searches and whether these are trending up:
If your brand is big enough and gets hundreds of searches a month, you can also check out this nifty graph that forecasts search potential in Keywords Explorer:
Discover and track new keywords about your products, services or innovations
If, as part of your demand generation strategy, you’re encouraging people to search for new keywords relating to your product, service, or innovation, set up alerts to monitor your presence for those terms.
This method will also help you uncover the keywords your audience naturally uses anyway.
Start by going to Ahrefs Alerts and setting up a new keyword alert.
Add your website.
Leave the volume setting untouched (you want to include low search volume keywords so you discover the new searches people make).
Set your preferred email frequency, and voila, you’re done.
Monitor visibility against competitors
If you’re worried other brands may steal your spotlight in Google’s search results, you can also use Ahrefs to monitor your share of the traffic compared to them.
I like to use the Share of Voice graph in Site Explorer to do this. It looks like this:
This graph is a great bird’s eye view of how you stack up against competitors and if you’re at risk of losing visibility to any of them.
Final thoughts
As SEO professionals, it’s easy to forget how hard some businesses work to generate demand for their products or services.
Demand always comes first, and it’s our job to capture it.
It’s not a chicken or egg scenario. The savviest marketers use this to their advantage by creating their own SEO opportunities long before competitors figure out what they’re doing.
If you’ve seen other great examples of how SEO and demand generation work together, share them with me on LinkedIn anytime.
SEO
Google Explains How Cumulative Layout Shift (CLS) Is Measured
Google’s Web Performance Developer Advocate, Barry Pollard, has clarified how Cumulative Layout Shift (CLS) is measured.
CLS quantifies how much unexpected layout shift occurs when a person browses your site.
This metric matters to SEO as it’s one of Google’s Core Web Vitals. Pages with low CLS scores provide a more stable experience, potentially leading to better search visibility.
How is it measured? Pollard addressed this question in a thread on X.
For Core Web Vitals what is CLS measured in? Why is 0.1 considered not good and 0.25 bad, and what do those numbers represent?
I’ve had 3 separate conversations on this with various people in last 24 hours so figured it’s time for another deep dive thread to explain…
🧵 1/12 pic.twitter.com/zZoTur6Ad4
— Barry Pollard (@tunetheweb) October 10, 2024
Understanding CLS Measurement
Pollard began by explaining the nature of CLS measurement:
“CLS is ‘unitless’ unlike LCP and INP which are measured in seconds/milliseconds.”
He further clarified:
“Each layout shift is calculated by multipyling two percentages or fractions together: What moved (impact fraction) How much it moved (distance fraction).”
This calculation method helps quantify the severity of layout shifts.
As Pollard explained:
“The whole viewport moves all the way down – that’s worse than just half the view port moving all the way down. The whole viewport moving down a little? That’s not as bad as the whole viewport moving down a lot.”
Worse Case Scenario
Pollard described the worst-case scenario for a single layout shift:
“The maximum layout shift is if 100% of the viewport (impact fraction = 1.0) is moved one full viewport down (distance fraction = 1.0).
This gives a layout shift score of 1.0 and is basically the worst type of shift.”
However, he reminds us of the cumulative nature of CLS:
“CLS is Cumulative Layout Shift, and that first word (cumulative) matters. We take all the individual shifts that happen within a short space of time (max 5 seconds) and sum them up to get the CLS score.”
Pollard explained the reasoning behind the 5-second measurement window:
“Originally we cumulated ALL the shifts, but that didn’t really measure the UX—especially for pages opened for a long time (think SPAs or email). Measuring all shifts meant, given enough, time even the best pages would fail!”
He also noted the theoretical maximum CLS score:
“Since each element can only shift when a frame is drawn and we have a 5 second cap and most devices run at 60fps, that gives a theoretical cap on CLS of 5 secs * 60 fps * 1.0 max shift = 300.”
Interpreting CLS Scores
Pollard addressed how to interpret CLS scores:
“… it helps to think of CLS as a percentage of movement. The good threshold of 0.1 means about the page moved 10%—which could mean the whole page moved 10%, or half the page moved 20%, or lots of little movements were equivalent to either of those.”
Regarding the specific threshold values, Pollard explained:
“So why is 0.1 ‘good’ and 0.25 ‘poor’? That’s explained here as was a combination of what we’d want (CLS = 0!) and what is achievable … 0.05 was actually achievable at the median, but for many sites it wouldn’t be, so went slightly higher.”
See also: How You Can Measure Core Web Vitals
Why This Matters
Pollard’s insights provide web developers and SEO professionals with a clearer understanding of measuring and optimizing for CLS.
As you work with CLS, keep these points in mind:
- CLS is unitless and calculated from impact and distance fractions.
- It’s cumulative, measuring shifts over a 5-second window.
- The “good” threshold of 0.1 roughly equates to 10% of viewport movement.
- CLS scores can exceed 1.0 due to multiple shifts adding up.
- The thresholds (0.1 for “good”, 0.25 for “poor”) balance ideal performance with achievable goals.
With this insight, you can make adjustments to achieve Google’s threshold.
Featured Image: Piscine26/Shutterstock
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