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What Is Marketing Automation & How to Get Started?

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What Is Marketing Automation & How to Get Started?

Marketing automation is a must for any marketer, no matter the size of their company. It doesn’t matter whether you sell products or services. Those who ignore marketing automation are missing out on powerful resources.

According to EmailMonday, around 56% of companies use some form of marketing automation, and 40% of B2C companies plan to adopt the technology.

But marketing automation can be overwhelming, with so many different platforms, integrations, and services available. How do you know what works best for your business?

Don’t worry. You’re not alone.

In this guide, we’ll go through the following:

Let’s start by defining marketing automation.

What is marketing automation?

Marketing automation uses software, tools, or processes to automate repetitive tasks. This frees up time for more important tasks or increases efficiency. Automation can be used as part of an overall marketing strategy or for standalone tactics, such as email marketing, lead generation, sales, social media management, alerts, analytics, and reporting.

What are the benefits of marketing automation?

There are five main benefits of marketing automation. Here’s how it helps marketers and businesses.

1. Save time and money

The main benefit of marketing automation is it can save time and money because it automates repetitive tasks, such as sending emails or social media posting, which can reduce marketing expenditure.

For example, the University of Buenos Aires saved 28 employee salaries and $100,000 per annum by automating its student communication.

Except of article about University of Buenos Aires increasing efficiency by 500% using automations

2. Increased sales

Marketing automation can increase sales, as it allows companies to scale their marketing efforts across multiple touchpoints, campaigns, and channels at the right time.

This sports nutritionist generated $50,000 in eight weeks by adding exit-intent automation.

Excerpt of article about Rudy, the sports nutritionist, generating $50K in eight weeks

3. Higher lead conversion

Drift reported that 58% of B2B companies don’t respond to sales leads. To combat this issue, marketers can improve sales funnels by automating initial and follow-up touches with prospects and customers, leading to higher revenue.

Pie chart showing 58% "no response" rate of companies

4. Improved engagement or customer service

Automation helps customer service by handling many customer requests or issues in real-time. It is possible to create automated responses to common questions, such as “What is my order status?” or “How do I use Ahrefs’ Content Explorer?”

5. Better analysis and reporting

Automation can provide marketing teams access to data, information, or insights that are easier to interpret.

For example, Ahrefs’ Rank Tracker contains information that integrates with this Google Data Studio report that lets you monitor your Google rankings and competitors.

Ahrefs' Rank Tracker overview

Now let’s take a look at examples of marketing automation.

Examples of marketing automation

Here are some examples from marketers who use automation to help them improve different aspects of their businesses.

Drip campaigns

Drip campaigns are a series of emails automatically delivered over time that tell a story or educate prospects about a solution or problem.

Here’s an example: Blair Enns, who helps marketing agencies with pricing strategies, created a drip campaign to persuade people to buy his book.

Page showing picture of Blair; in bottom-right corner, visitors can enter contact details to get the first chapter of his book

After you opt in to get a free sample of his book, he sends you a series of emails based on his core message: “Charge more, buy my book.”

Email inbox; on right, Win Without Pitching's email

Outreach campaigns

Link building agencies use automation to follow up on prospects and earn more links from their outreach campaigns.

Here are the typical steps in an outreach campaign:

  1. Find prospects’ contact details
  2. Craft your pitch
  3. Outreach to prospects
  4. Secure links

According to Postaga, the average response rate for an initial email is 16%, and sending at least one follow-up will get a response rate of 27% on average.

So if you send 1,000 outreach emails and include one automated follow-up, that’s 110 more replies and link possibilities.

Sales conversion campaigns

I spoke to Adam Watson, the co-founder of Hollywood Mirrors, about automation.

Page showing ladies using mirrors; below, text field to subscribe and become a VIP

Here’s his reply:

We automate emails depending on the customer behavior on the site.

The customer gets the right email at the right time with the right offer.

We sent over one million automated emails last year from a small list, and they produce 25% of our total revenue.

One of five automated campaigns is triggered if the website captures an email address depending on on-site behavior.

  • Welcome series — for subscribers who recently subscribed.
  • Cart abandonment — those who add to the cart but don’t complete the purchase.
  • Browse abandonment — subscribers who browse products but don’t purchase.
  • Win back campaign — dormant customers who haven’t purchased recently.
  • VIP automation — aimed at high or frequent spenders.

Automation helps with all KPIs such as conversion, sales, repeat orders, and customer lifetime value. The more a customer sees your brand over time, the more likely they will buy.

Another sales conversion automation example

Automation can also notify customers and staff about sales promotions, orders, shipping, and deliveries.

At the Nike.com shop, I added this product to my basket and then received this automated “Complete your purchase before we run out of your size” message.

Nike's pop-up message when item is added to cart

I most certainly do not wish to miss out on this garment.

Chatbots

A website chatbot is an automated tool that can interact with visitors in real-time via text messages, emails, or phone calls. It can also automatically answer questions from visitors.

The Ahrefs chatbot provides visitors easy access to the Ahrefs Academy, help information, and chat with support staff.

When you click “send us a message,” the chatbot interprets your message and proposes relevant help pages.

Ahrefs' chatbot showing several options (help center, talk to support, etc)

If the help articles aren’t enough to answer your question, you can talk to Ahrefs support staff.

Chatbox to talk to Ahrefs' customer support team

Alerts and notifications

An alert is a notification sent by a website owner whenever someone performs a specific action. For example, if someone joins your newsletter, you can email them to thank them for subscribing.

Last year, we launched Ahrefs Webmaster Tools, a free tool to help you get more out of your website.

Once you’ve verified a website and the domain is added to the dashboard, you can create automated backlink, keyword, Site Audit, and ranking notifications.

Click the three dots next to the domain name, then choose which notifications you wish to receive.

List of options to tailor notifications

WordPress uses automation to notify you about comments posted on your website and enable plugin updates, saving web designers, developers, and bloggers time.

List of WordPress plugins

For invoicing purposes, I use Harvest to send out invoices. If the customer pays via Stripe or PayPal, automation sends me a payment notification and the customer receives a thank-you email.

In addition, I can set up the invoice settings so that slow payers get friendly reminders every seven days until they have paid.

Page to set up reminder and thank-you messages

Leads and appointments

If you promote services on your website, the aim is to collect information from site visitors, specifically those interested in your services.

This lead qualification automation asks website visitors a series of questions and aims to book an appointment with serious prospects. But the automation doesn’t put off those who aren’t ready to speak to a company representative yet.

Flowchart of lead qualification; on right, a question with four options

In this example, here are the four questions a visitor is asked.

Question 1. What help do you need?

Question asking what user needs; below, four options to choose from

Question 2. What is your website built on?

Question asking what user's website is built on; below, four options to choose from

Question 3. What is your budget?

Question asking about user's budget; below, three options to choose from

Question 4. When are you looking to start?

Question asking when user wants to start; below, three options to choose from

If the prospect is a highly qualified lead, they are invited to book a call.

On left, cropped picture of two people talking; on right, form to book a call

A less-qualified lead can sign up for a newsletter.

On left, cropped picture of man smiling; on right, form to sign up for newsletter

This automation enables marketers to get immediate and future leads from their websites.

Personalization

Automated personalization allows marketers to tailor their messages to specific individuals instead of sending the same message to everyone.

I sent subscribers a personalized website audit using Ahrefs’ Batch Analysis tool and ConvertKit custom fields.

I sent 262 subscribers a personalized email containing:

  • Their Domain Rating (DR).
  • The number of referring domains.
  • The number of keywords they ranked for.
  • Organic traffic.
Fraser's personalized email to a recipient

Here’s the step-by-step process:

  1. Export subscribers from ConvertKit into Google Sheets
  2. Select Data > Split text to columns to get their domain name from their email address
  3. Copy and paste domain names into the Batch Analysis tool to extract the website metrics
  4. Create new columns in Google Sheets for the DR, referring domains, keywords, organic traffic data
  5. Match this data with subscribers
  6. Create custom fields in ConvertKit for the domain name, referring domains, keywords, organic traffic information
  7. Import Google Sheet information back into ConvertKit
  8. Create an email broadcast
  9. Insert the custom fields into the email body copy to personalize each subscriber’s domain name, referring domains, keywords, and organic traffic information

Segment customers

Customer segmentation is the process of grouping together customers based on similar behaviors, interests, or needs.

For example, you can create rules aimed at people who open emails and then tag them by a product they’ve bought or a page they’ve visited.

Here, we can see that people who visit and start to exit this spreadsheet website receive a pop-up message with segmentation options.

Pop-up message with segmentation options

Upon selecting the “I’m new to Excel” option, I see that the website shows the “get 3 video lessons for beginners” offer.

Pop-up message about free course; below, text field to enter email address to get said course

Now the site owner can tailor follow-up content and offers aimed at their “beginner” customer segment.

Email triggers

An email trigger sends designated content to prospects or customers who take action on your site (e.g., sign up for a free trial, make a purchase, or raise a support request).

These emails confirm that your business noticed the customer’s request or action.

While most email marketing tools and automation platforms can trigger automatic emails, 49% of marketers don’t use these tools. So using these features gives you a competitive advantage.

Let’s say you sell training courses on a platform, such as Teachable or Podia.

After a customer buys your training course, you can send the order details to a marketing platform, such as Drip, ConvertKit, Mailchimp, etc., through an integration.

"Intergrations" page on Podia

When the order details come through the marketing platform, you can trigger an automation that emails the customer a welcome email and then another email 14 days later to check on their progress in the training course they signed up for.

Draft of welcome email

PPC and retargeting

Automated PPC bidding is when an advertis­er bids automatically based on their budget and other criteria to make managing advertising campaigns easier.

Automated retargeting is when you display ads to people who have just visited your website to encourage them to return.

1250ships.com, an e‑commerce website, created a Google remarketing ad in Mailchimp that generated over $8,200 in revenue and gained 19 new customers—leading to a 3,879% ROI in the first three months.

And here’s how you can create a Google remarketing advert with Mailchimp.

Reports

Automation can generate specific reports for specified people, dates, and times.

You can create automated reports for customers, clients, or staff within Google Analytics.

For example, here’s how to create a report showing all channel traffic:

  • Go to Google Analytics > Acquisition
  • All Traffic > Channels
  • Click the arrow next to the date range > Tick “Compare to the previous period” > Apply
"Channels" page on Google Analytics
  • Click the share button > Customize the email report options

Drop-down options to choose frequency of email reports

Additionally, Google Search Console sends regular performance reports each month.

Onboarding

Onboarding is the process of bringing users up to speed with your product/service as quickly as possible.

It’s about making sure they feel welcome and confident enough to use, purchase, and keep using your product/service.

Over the festive break, I considered migrating my website from WordPress to the Ghost CMS.

Here’s the Ghost onboarding process for trial customers.

Email inbox; on right, Ghost's welcome email

I purchased a custom theme but changed my mind and canceled the trial period.

The ConvertFlow onboarding process is more comprehensive than Ghost’s, including a video course, case studies, results, and techniques.

Email inbox; on right, email about lead capture rates from ConvertFlow

While I have abandoned interest in these services, I still receive valuable emails from both brands.

Social media

Automated social media uses software to post updates about a business on social media sites like Facebook, Twitter, LinkedIn, etc.

Marketers can do this manually, but it’s much more efficient if done automatically.

We use MeetEdgar to automate posting and content distribution on our main social channels; you can learn more about Ahrefs’ marketing stack in our very own Mateusz Makosiewicz’s guide.

It’s now time to put what you’ve learned about automation into practice.

How to get started with marketing automation

If you’re new or want to automate more, here’s our seven-step guide to get started.

Flowchart to help you get started on marketing automation

Step 1. Goal

Define a specific goal. Note that certain goals—such as saving time or money and increasing sales, leads, conversions, or engagement—are too broad. You need to examine things more closely.

For example, let’s say you looked at Google Analytics and discovered that 1.7% of traffic becomes a lead.

But after delving deeper, you discover you don’t convert many of these leads into paying clients.

Thus, one of your main goals can be to increase qualified leads or increase your conversion rates between the lead and customer stages.

Step 2. Identify technology

Take a look at the technology you are currently using.

Are there options available to reuse the existing technology to reach your goals?

Are there resources you’re not using or could be using?

For example, if you generate leads but do not convert them, is your team following up on those leads?

Could you speak to the sales team that interacts with prospects and build an automated sequence that answers the key questions sales leads have?

Step 3. Look externally

Look how others in your industry are automating parts of their businesses.

I used Ahrefs’ Content Explorer to find automation case studies rather than Google when researching this article.

Type “automation” AND “industry” (replace “industry” with your industry name) into the tool and sort by date.

Content Explorer search for this term: "automation" AND "marketing"

You’ll discover many examples and case studies specific to your industry that you can learn from.

Content Explorer results for this search: "automation" AND "marketing"

If you don’t believe your existing solutions or tools can help solve your issues or achieve your goal, look elsewhere.

For example, I’m comparing the templates offered by ConvertFlow and RightMessage because I believe their technology can help increase and convert more qualified leads than my current solution.

Various ConvertFlow templates in grid format
Various RightMessage templates in grid format

Most marketing automation tools will offer demonstrations, free trials, or “recipes” to help you decide if they are right for you.

Step 4. Map out the process

If you need to map out a process from scratch, use a mind-mapping tool like Xmind or MindMeister to visualize each user’s step.

This process for qualifying leads has already been mapped out.

However, there’s no educational and conversion process in place after the visitor subscribes to the newsletter.

Here’s an example of the process to generate qualified website leads.

  1. Define pages that prospects visit
  2. Create form, fields, and CTA
  3. Create a page, web form, and email reply
  4. Connect form submission with CRM by creating Zapier integration
  5. Set up a trigger to send follow-up emails
  6. Create relevant content for the email sequence

Step 5. Build, test, launch

After mapping out your process, it’s time to build the automation.

Most SaaS automation software lets you visually design the automation; if that fails, get your development team involved instead.

Then test out your process; for example, if you’re automating cart abandonment, go to Chrome Incognito and add a product to the basket:

PWRBioheat's page to choose delivery options; on right, an item added to cart

Then abandon the order and ensure the automation works the way it’s supposed to:

PWRBioheat's "Complete your Purchase" email

Step 6. Measure

Measuring performance against the last 30 days is usually the most accurate way, and most automation solutions have methods for measuring.

Step 7. Repeat

After tackling one problem or goal, repeat the process by identifying another problem or goal.

Final thoughts

This article covered everything about marketing automation.

Automating repetitive marketing activities can help you save time and money; improve sales, leads, customer services, and engagement; and allow marketers to focus on higher-priority tasks.

The best approach is to start by automating small marketing tasks first, then move on to more significant tasks. You should also check out how to build a martech stack and what online marketing tools Ahrefs uses.

Got questions? Ping me on Twitter.



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Stop Overcomplicating Things. Entity SEO is Just SEO

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Stop Overcomplicating Things. Entity SEO is Just SEO

“Entity SEO”.

Sounds scary, doesn’t it? Not only does the word “entity” sound foreign, it feels like yet another thing to add to your never-ending SEO to-do list. You’re barely afloat when it comes to SEO, but ohgawd here comes one more new thing to dedicate your scarce resources.

I have good news for you though: You don’t have to do entity SEO.

Why? Because you’re probably already doing it.

Let’s start from the beginning.

In 2012, Google announced the Knowledge Graph. The Knowledge Graph is a knowledge base of entities and the relationships between them.

An entity is any object or concept that can be distinctly identified. This includes tangibles like people, places, and organizations, and intangibles like colors, concepts, and feelings.

For example, the footballer Federico Chiesa is an entity:

The footballer Federico Chiesa is an entityThe footballer Federico Chiesa is an entity

So is the famous British-Indian restaurant Dishoom:

The British-Indian restaurant Dishoom is an entityThe British-Indian restaurant Dishoom is an entity

Entities are connected by edges, which describe the relationships between them.

Introducing the Knowledge Graph helped improve Google’s search results because:

  • Google could better understand search intent — People search for the same thing but describe it in different ways. Google can now understand this and serve the same results.
  • It reduced reliance on keyword matching — Matching the number of keywords on a page doesn’t guarantee relevance; also it prevents crafty SEOs from keyword stuffing.
  • It reduced Google’s computational load — The Internet is virtually infinite and Google simply cannot understand the meaning of every word, paragraph, webpage, and website. Entities provide a structure where Google can improve understanding while minimizing load.

For example, even though we didn’t mention the actor’s name, Google can understand we’re looking for Harrison Ford and therefore shows his filmography:

Google understands Harrison Ford as an entity and can show us his filmographyGoogle understands Harrison Ford as an entity and can show us his filmography

That’s because Hans Solo and Harrison Ford are closely connected entities in the Knowledge Graph. Google shows Knowledge Graph data in SERP features like Knowledge Panels and Knowledge Cards.

Google shows a knowledge panel for Apple, the technology companyGoogle shows a knowledge panel for Apple, the technology company

With this knowledge, we can then define entity SEO as optimizing your website or webpages for such entities.

If Google has moved to entity-oriented search, then entity SEO is just SEO. As my colleague Patrick Stox says, “The entity identification part is more on Google’s end than on our end.”

I mean, if you look at the ‘entity SEO’ tactics you find in blog posts, you’ll discover that they’re mostly just SEO tactics:

  • Earn a Wikipedia page
  • Create a Google Business Profile
  • Add internal links
  • Create all digital assets Google is representing on the page (e.g., videos, images, Twitter)
  • Develop topical authority
  • Include semantically related words on a page
  • Add schema markup

Let’s be honest. If you’re serious about SEO and are investing in it, then it’s likely you’re already doing most of the above.

Regardless of entities, wouldn’t you want a Wikipedia page? After all, it confers benefits beyond “entity SEO”. Brand recognition, backlinks from one of the world’s most authoritative sites (albeit nofollow)—any company would want that.

If you’re a local business, you’ve probably created a Google Business Profile. Adding internal links is just SEO 101.

And billions of blistering barnacles, creating all digital assets Google wants to see, like images and videos, is practically marketing 101. If you’re a Korean recipe site and want to be associated with the kimchi jjigae entity, wouldn’t you already know you need to make a video and have photos of the cooking process?

Google shows images in the knowledge panel for the entity kimchi jjigaeGoogle shows images in the knowledge panel for the entity kimchi jjigae

When I started my breakdance site years ago, I knew nothing about SEO and content marketing but I still knew I needed to make YouTube videos. Because guess what? It’s hard to learn breakdancing from words. I don’t think I needed an entity SEO to tell me that.

Topical authority is an SEO concept where a website aims to become the go-to authority on one or more topics. Call me crazy, but it feels like blogging 101. Read most guides on how to start a blog and I’m sure you’ll find a subheading called “niche down”. And once you niche down, it’s inevitable you’ll create content surrounding that one topic.

If I start a breakdance site, what are the chances I’ll write about contemporary dance or pop art? Pretty low.

In fact, topical authority is similar to the Wiki Strategy, which Nat Eliason wrote about in 2017. There wasn’t a single mention of entities. It was just the right way to make content for the Internet.

I think the biggest problem here isn’t entities versus keywords or that topical authority is a brand-new strategy. It’s simply that many SEOs are driven by short-sightedness or the wrong incentives.

You can target a whole bunch of unrelated keywords that have high search volume, gain incredible amounts of search traffic, and brag about how successful you are as an SEO.

Some of the pages sending HubSpot the most search traffic has barely anything to do with their core product. A page on how to type the shrug emoji? The most famous quotes?

HubSpot's top pages that sends them the most search trafficHubSpot's top pages that sends them the most search traffic

This is not to single out HubSpot—I’m sure they have their reasons, as explored by Ryan here—but to illustrate that many companies do the exact same thing. And when Google stops rewarding this behavior, all of a sudden companies realise they do need to write about their core competencies. They need to “build topical authority”.

I don’t want to throw the baby out with the bathwater because I do see value in the last two ‘entity SEO tactics’. But again, if you’re doing something similar to the Wiki Strategy for your site, chances are you would have naturally included entities or semantically relevant words without thinking too much about it. It’s difficult to create content about kimchi jjigae without mentioning kimchi, pork, or gochujang.

However, to prevent the curse of knowledge or simply to avoid blindspots, checking for important subtopics you might have missed is useful. At Ahrefs, we run a page-level content gap analysis and look out for subtopics:

Open in Content gap feature in Keywords ExplorerOpen in Content gap feature in Keywords Explorer

For example, if we ran a content gap analysis on “inbound marketing” for the top three ranking pages, we see that we might need to include these subtopics:

  • What is inbound marketing
  • Inbound marketing strategy
  • Inbound marketing examples
  • Inbound marketing tools
Content gap report for inbound marketingContent gap report for inbound marketing

Finally, adding schema markup makes the most sense because it’s how Google recognizes entities and better understands the content of web pages. But if it’s just one new tactic—which I believe is already part of ‘standard’ SEO and you might already be doing it—then there’s no need to create a category to define the “new era” (voice SEO, where art thou?)

Final thoughts

Two years ago, someone on Reddit asked for an SEO workflow that utilized super advanced SEO methodologies:

A question on RedditA question on Reddit

The top answer: None of the above.

Comments on RedditComments on Reddit

When our Chief Marketing Officer Tim Soulo tweeted about this Reddit thread, he got similar replies too:

Replies to Tim Soulo's tweetReplies to Tim Soulo's tweet

And even though I don’t know him, this is a person after my own heart:

A tweet agreeing that entity SEO is a fadA tweet agreeing that entity SEO is a fad

You don’t have to worry about entity SEO. If you have passion for a topic and are creating high-quality content that fulfills what people are looking for, then you’re likely already doing “entity SEO”.

Just follow this meme: Make stuff people like.

Midwit meme showing you just need to make stuff people likeMidwit meme showing you just need to make stuff people like

 

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Assigning The Right Conversion Values To Make Value-Based Bidding Work For Lead Gen

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Assigning The Right Conversion Values To Make Value-Based Bidding Work For Lead Gen

Last week, we tackled setting your data strategy for value-based bidding.

The next key is to assign the right values for the conversion actions that are important to your business.

We know this step is often seen as trickier for lead gen-focused businesses than, say, ecommerce businesses.

How much is a whitepaper download, newsletter signup, or online quote request worth to your business? While you may not have exact figures, that’s OK. What you do know is they aren’t all valued equally.

Check out the quick 2-minute video in our series below, and then keep reading as we dive deeper into assigning conversion values to optimize your value-based bidding strategy.

Understanding Conversion Values

First, let’s get on the same page about what “conversion value” means.

A conversion refers to a desired action taken by a user, such as filling out a lead form, making a purchase, or signing up for a newsletter.

Conversion value is simply a numerical representation of how much each of these conversions is worth to your business.

Estimating The Value Of Each Conversion

Ideally, you’d have a precise understanding of how much revenue each conversion generates.

However, we understand that this is not always feasible.

In such cases, it’s perfectly acceptable to use “proxy values” – estimations that align with your business priorities.

The important thing is to ensure that these proxy values reflect the relative importance of different conversions to your business.

For example, a whitepaper download may indicate less “value” than a product demo registration based on what you understand about your past customer acquisition efforts.

Establishing Proxy Values

Let’s explore some scenarios to illustrate how you might establish proxy values.

Take the event florist example mentioned in the video. You’ve seen that clients who provide larger guest counts or budgets in their online quote requests tend to result in more lucrative events.

Knowing this, you can assign higher proxy values to these leads compared to those with smaller guest counts or budgets.

Similarly, if you’re an auto insurance advertiser, you might leverage your existing lead scoring system as a basis for proxy values. Leads with higher scores, indicating a greater likelihood of a sale, would naturally be assigned higher values.

You don’t need to have exact value figures to make value-based bidding effective. Work with your sales and finance teams to help identify the key factors that influence lead quality and value.

This will help you understand which conversion actions indicate a higher likelihood of becoming a customer – and even which actions indicate the likelihood of becoming a higher-value customer for your business.

Sharing Conversion Values With Google Ads

Once you’ve determined the proxy values for your conversion actions, you’ll need to share that information with Google Ads. This enables the system to prioritize actions that drive the most value for your business.

To do this, go to the Summary tab on the Conversions page (under the Goals icon) in your account. From there, you can edit your conversion actions settings to input the value for each. More here.

As I noted in the last episode, strive for daily uploads of your conversion data, if possible, to ensure Google Ads has the most up-to-date information by connecting your sources via Google Ads Data Manager or the Google Ads API.

Fine-Tuning With Conversion Value Rules

To add another layer of precision, you can utilize conversion value rules.

Conversion value rules allow you to adjust the value assigned to a conversion based on specific attributes or conditions that aren’t already indicated in your account. For example, you may have different margins for different types of customers.

Instead of every lead form submission having the same static value you’ve assigned, you can tell Google Ads which leads are more valuable to your business based on three factors:

  • Location: You might adjust conversion values based on the geographical location of the user. For example, if users in a particular region tend to convert at a higher rate or generate more revenue.
  • Audience: You can tailor conversion values based on specific audience segments, such as first-party data or Google audience lists.
  • Device: Consider adjusting conversion values based on the device the user is using. Perhaps users on mobile devices convert at a higher rate – you could increase their conversion value to reflect that.

When implementing these rules, your value-based bidding strategies (maximize conversion value with an optional target ROAS) will take them into account and optimize accordingly.

Conversion value rules can be set at the account or campaign levels. They are supported in Search, Shopping, Display, and Performance Max campaigns.

Google Ads will prioritize showing your ads to users predicted to be more likely to generate those leads you value more.

Conversion Value Rules And Reporting

These rules also impact how you report conversion value in your account.

For example, you may value a lead at $5, but know that these leads from Californian users are typically worth twice as much. With conversion value rules, you could specify this, and Google Ads would multiply values for users from California by two and report that accordingly in the conversion volume column in your account.

Additionally, you can segment your conversion value rules in Campaigns reporting to see the impact by selecting Conversions, then Value rule adjustment.

There are three segment options:

  • Original value (rule applied): Total original value of conversions, which then had a value rule applied.
  • Original value (no rule applied): Total recorded value of conversions that did not have a value rule applied.
  • Audience, Location, Device, or No Condition: The net adjustment when value rules were applied.

You can add the conversion value rules column to your reporting as well. These columns are called “All value adjustment” and “Value adjustment.”

Also note that reporting for conversion value rules applies to all conversions, not just the ones in the ‘conversions’ column.

Conversion Value Rule Considerations

You can also create more complex rules by combining conditions.

For example, if you observe that users from Texas who have also subscribed to your newsletter are exceptionally valuable, you could create a rule that increases their conversion value even further.

When using conversion value rules, keep in mind:

  • Start Simple: Begin by implementing a few basic conversion value rules based on your most critical lead attributes.
  • Additive Nature of Rules: Conversion value rules are additive. If multiple rules apply to the same user, their effects will be combined.
  • Impact on Reporting: The same adjusted value that’s determined at bidding time is also used for reporting.
  • Regular Review for Adjustment: As your business evolves and you gather more data, revisit your conversion values and rules to ensure they remain aligned with your goals.

Putting The Pieces Together

Assigning the right values to your conversions is a crucial step in maximizing the effectiveness of your value-based bidding strategies.

By providing Google Ads with accurate and nuanced conversion data, you empower the system to make smarter decisions, optimize your bids, and ultimately drive more valuable outcomes for your business.

Up next, we’ll talk about determining which bid strategy is right for you. Stay tuned!

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Expert Embedding Techniques for SEO Success

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Expert Embedding Techniques for SEO Success

AI Overviews are here, and they’re making a big impact in the world of SEO. Are you up to speed on how to maximize their impact?

Watch on-demand as we dive into the fascinating world of Google AI Overviews and their functionality, exploring the concept of embeddings and demystifying the complex processes behind them.

We covered which measures play a crucial role in how Google AI assesses the relevance of different pieces of content, helping to rank and select the most pertinent information for AI-generated responses.

You’ll see:

  • An understanding of the technical side of embeddings & how they work, enabling efficient information retrieval and comparison.
  • Insights into AI Content curation, including the criteria and algorithms used to rank and choose the most relevant snippets for AI-generated overviews.
  • A visualization of the step-by-step process of how AI overviews are constructed, with a clear perspective on the decision-making process behind AI-generated content.

With Scott Stouffer from Market Brew, we explored their AI Overviews Visualizer, a tool that deconstructs AI Overviews and provides an inside look at how Snippets and AI Overviews are curated. 

If you’re looking to clarify misconceptions around AI, or looking to face the challenge of optimizing your own content for the AI Overview revolution, then be sure to watch this webinar.

View the slides below, or check out the full presentation for all the details.

Join Us For Our Next Webinar!

[Expert Panel] How Agencies Leverage AI Tools To Drive ROI

Join us as we discuss the importance of AI to your performance as an agency or small business, and how you can use it successfully.

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