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Twitter on Shaky Ground as More Staff Exit the App, Reducing the Platform to a Skeleton Crew

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Musk Will Seek Evidence from Twitter’s Former Product Chief as He Looks to Exit His Takeover Deal

So, just another average day on the social media beat, nothing much happening…

Oh, wait, no, Elon Musk has incited a mass exodus of staff at Twitter, many of whom are now predicting that the site will likely crash at any moment.

Yes, Twitter could well be on its last legs, or at least, it could be on the brink of significant outages, after Musk called on the app’s remaining staff to commit to ‘extremely hardcore’ working conditions, or leave the company with three months’ pay. Apparently, some 75% of them decided the latter was a better option.

A quick summary of the current Twitter staffing situation:

  • In September, before Elon Musk took over at the app, Twitter, reportedly, had around 7,500 staff in total
  • Musk initially cut Twitter’s top execs, on his first day at the helm of the app, then, just days later, Musk culled around 50% of the company’s staff as a cost-saving measure, taking it to approximately 3,700 staff
  • At that time, many exiting employees said that the cuts were not thought–through, with entire, critical departments culled, and Twitter’s international teams, in particular, reduced to almost nothing. Reports also suggested that Musk’s transition team was forced to ask some key staff to return as a result of the hasty action
  • On Wednesday this week, Musk sent an email to the remaining Twitter staff which explained that they would need to commit to ‘working long hours at high intensity’, on whatever projects Musk decided to pursue. There was no roadmap provided, no plan, just a requested commitment to ‘extremely hardcore’ work – or they could leave with three months’ pay. Workers had till 5pm Thursday to either accept these conditions or resign.
  • At the 5pm Thursday deadline, around 75% of Twitter’s remaining workforce had reportedly decided not to accept Musk’s offer, which has now reduced the staff headcount to 900 people in total.

So we’ve gone from 7,500 to 900 – a 88% total reduction in Twitter staff since Musk took the reigns. Which, as noted, has left many speculating that the app cannot keep running at such a reduced capacity. Some are suggesting that internal systems are already breaking, with no one there to monitor them, while any significant increase in activity – like, say, the World Cup next week – could break the app.

It’s impossible to know exactly what may or may not happen, but an 88% reduction in staff has to have some impact.

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For his part, Musk initially seemed concerned about the mass exodus of staff, but then resumed posting memes about the situation.

He also bragged, once again, that Twitter usage is at an all-time high, so he, at least, seems relatively confident that the platform will stay up and continue on as normal, despite the reduction.

But it does also appear that fewer people accepted his ‘extremely hardcore’ offer than he had anticipated. Further reports also suggested that Musk and his team scrambled to retain some of the most critical staffers at the last minute, which may well prove to be a saving grace.

Some exiting Twitter staff explained their reasoning for opting out, with one former Twitter engineer noting that:

There was no vision shared with us, no 5-year plan like at Tesla. Nothing more than what anyone can see on Twitter […] additionally there were rumors the new vision might be radically different, not just subscription-based but possibly having adult content be a core component of subscription offerings. That is a BIG departure and one I wouldn’t get behind.

As it turns out, people are more willing to sign-up to an ‘extremely hardcore’ work approach when developing major, world-changing projects, like electric vehicles and spaceships to Mars, but when the work you’re asking them to stick around for is potentially facilitating hate speech, profiting off porn, and taking advantage of fame hungry chumps, the enthusiasm meter isn’t so high.   

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But still, Twitter is still running, and Elon’s still tweeting about his plans for the app. So maybe Musk was right, and there was a lot of bloat in its staffing – or maybe your next tweet could be your last.

Nobody knows, which is why #RIPTwitter was trending last night, and remains a key topic of discussion in social media circles today.

So what comes next?

On Twitter itself, the Musk team’s five key focus areas, reportedly, are:

  • Developing Musk’s $8 verification plan (apparently, all the staffers who were working on this project have now left)
  • Developing a Twitter Blue for Business offering (no details as yet)
  • Facilitating DM encryption (already in progress – as per this finding by app researcher Jane Manchun Wong)
  • Expanded tipping for creators, with a ‘tips on tweets’ features (as opposed to on-platform donations)
  • Enabling longer text in tweets

How Musk and Co. do any of this is now up in the air, as they’ll need to re-assess staffing, and reallocate resources. But these were Musk’s focus elements before yesterday’s mass exodus.

It seems like these will remain in place, once what’s left of Twitter re-groups – though again, how they get anything done beyond keeping the app running, day-to-day, is also unclear.

In any event, nothing will be happening till next week, with Musk’s team locking everyone out of the company till Monday, in order to mitigate the risk of rogue ex-employees causing problems at the app.

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Oh, also, Musk’s Twitter takeover is apparently under a national security review due to concerns that Musk’s foreign funding partners may now be able to access user data. 

So basically, just another day on Mr. Musk’s wild ride.

One thing’s for sure, he certainly knows how to get attention.



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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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