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WhatsApp Launches New Business Search Functionality, Expands In-Stream Payments

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WhatsApp Launches New Business Search Functionality, Expands In-Stream Payments

As social media engagement increasingly shifts to messages, Meta has already flagged its intentions to maximize the business opportunities in messaging, including Click-to-Message ads and other direct connection tools.

That push will also extend to WhatsApp, and facilitating more businesses in the world’s most popular messaging platform. And on that front, today, at the first-ever WhatsApp Business Summit in Brazil, Meta CEO Mark Zuckerberg has announced a new update that will enable WhatsApp users to search for businesses – by category or name – direct in the WhatsApp UI.

As you can see in this example, now, users will be able to search for businesses in a dedicated element, accessible via the search function in the app. The search function will include a mini-map so you can check out nearby businesses, along with category filters and verified business accounts, making it easier to access your various in-app shopping options.

As explained by WhatsApp:

We’ve built business search in a way that preserves people’s privacy. What you search for is processed in a way that cannot be linked back to your account. To start, we’re bringing the ability to search for a business to Brazil, Indonesia, Mexico, and the UK where people can find companies using our WhatsApp Business Platform. In Brazil, search will help people find small businesses as well.”

That could provide a big boost for businesses looking to use WhatsApp as a connection tool – and with WhatsApp usage on the rise, particularly in the US, that could now be a much more important consideration.

Because as noted, people are sharing fewer updates to their social feeds, and more to private DM groups. Indeed, Zuckerberg says that social feeds are increasingly becoming discovery platforms, and with that in mind, it may be that users are now more open to engaging with brands in their DMs as well.

At the least, it’s likely worth adding WhatsApp as a connection option, and these new discovery elements, once fully rolled out, could also provide more impetus to establish a WhatsApp presence for your business.

In addition to this, Meta says that it’s also expanding WhatsApp payments.

Ultimately we want people to be able to make a secure payment right from a chat with their credit or debit card. We recently launched this experience in India, and we’re excited to now be testing this in Brazil with multiple payment partners. This seamless checkout experience will be a game-changer for people and businesses looking to buy and sell on WhatsApp without having to go to a website, open another app or pay in person.”

WhatsApp business search

India has quickly become a key region for Meta, with the developing market now home to more Facebook users than the US, while WhatsApp is used by over 550 million Indian consumers, and increasingly for business.

Meta’s hope is that it can evolve WhatsApp into an Indian version of WeChat, which is used for virtually everything in China, from messaging to commerce to paying bills. WhatsApp is already on this path, and the addition of more business discovery and payment tools will accelerate this, while also facilitating new opportunities in other regions.

Worth noting, too, that Brazil is the largest user market for WhatsApp outside of Asia, at close to 150 million users.

But again, while WhatsApp sees more usage in other markets, the broader growth of messaging has also seen it become a more significant platform in the US and Europe as well. In other words, the WhatsApp opportunity is growing, and it’s worth considering where it might fit in your brand strategy, as Meta looks to continue to build out its WhatsApp Business tools.

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Amidst potential TikTok ban, Triller surpasses 450m users across subsidiaries

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Amidst potential TikTok ban, Triller surpasses 450m users across subsidiaries

Photo courtesy Triller

Opinions expressed by Digital Journal contributors are their own.

In the fast-paced world of social media, trends can come and go in a matter of days. But amidst the potential ban of the popular app TikTok, Triller has been making headlines for surpassing 450 million users across its subsidiaries.

Triller, known as the “smash-mouth marketing” social app, made waves in 2020 when it produced the highest-grossing digital PPV of all time with the Tyson vs. Jones fight. It also became the only app to ever hit number one in 80 countries due to then-President Trump announcing an imminent ban on TikTok. While the ban never materialized, Triller was hailed as the go-to replacement app if it were to occur.

But Triller is much more than just a TikTok replacement. Unlike the closed-garden system used by social media networks such as TikTok, Triller operates under an “open-garden” system where creators receive more than 70% of the money in the influencer ecosystem. This is a game-changing approach, as less than 1% of the over 500 billion dollars spent annually in the creator economy goes to creators on other platforms like Instagram, Twitter, and YouTube.

Triller’s proprietary AI toolset also ensures creators can monetize their content fully on other social networks. This means that even if creators post content on Triller, they can still benefit from it on platforms like Instagram, Snapchat, YouTube, and Twitter. With Triller’s various technologies and affiliates, it’s able to produce as high as a 70% click rate, a remarkable feat in the world of social media.

Triller’s Chairman, Bobby Sarnevesht, has revealed that the platform has launched a seamless solution for users to migrate their content from TikTok to Triller via the domain transfertiktok.com. This one-click process allows users to transfer their TikTok accounts, content, and screen names to Triller in just a few minutes. This is an exciting development for Triller, as the US Government has pointed out that TikTok is, in fact, Chinese Communist Party spyware, making the ban now imminent.

As Triller positions itself as the go-to replacement app for TikTok, it has attracted hundreds of the world’s biggest celebrities and over 450 million registered users. In addition to celebrities driving Triller’s impressive numbers, its strategy to position itself as a music-based social media platform with a focus on creating and sharing music videos has helped attract a specific audience of music lovers who are interested in sharing their passion for music with others.

The acquisition of several other social media apps, including Verzuz, Julius, Fite.Tv and BKFC , has helped expand Triller’s user base and increase its reach, with over 2.5millon influencers connecting to 25,000 Brands and the only company to hold the unique distinction of 4 of the top 10 live shows ever held on Instagram. Furthermore, Triller’s user-friendly interface makes it easy for people to create and share videos. The app offers a range of editing tools, filters, and effects that allow users to customize their videos and make them more engaging.

While the potential TikTok ban is causing a stir, Triller is taking advantage of the situation by positioning itself as the best alternative platform for creators. As social media continues to evolve, Triller is leading the way in the new creator economy.  With its focus on empowering creators and its innovative approach to monetization, Triller is a platform to watch.

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The Drum | ‘The Metaverse Is Dead; Long Live The Metaverse’: Emerging Tech’s Table Of Elements

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The Drum | ‘The Metaverse Is Dead; Long Live The Metaverse’: Emerging Tech’s Table Of Elements

The metaverse got more than its 15 minutes of fame. There was a steady rise of hype in 2021 capped by Facebook’s renaming as Meta. Many marketers had a massive case of Fomo fever and felt pressured to jump in.

2022 was going to be the year of the metaverse. Crypto advertisers were all over the Super Bowl. Mass audiences were supposed to jump in, but as the year progressed, audiences didn’t show up quite as predicted. NFTs, ‘the next big thing’, began to devalue. FTX crashed. The metaverse remained at best a muddled concept.

The metaverse was and is full of promise and possibility. But it’s a work in progress: the promise of ‘interoperable’ 3D worlds that are connected to our real world. The prospects of web3 and decentralization promise to unlock new models and value. But those are forward-looking statements and not a guarantee of future performance.

The metaverse is a paradox. Many of the technologies powering it are quite mature, but the standards and norms of the metaverse are not. It’s like the early days of the internet. Or e-commerce. Or mobile. Or social. We’ve been here before.

Whether you’re a metaverse optimist or pessimist, focus on this cold, hard truth: the technologies powering the metaverse are not going away. They’ll inevitably get better, faster. The hardware will get smaller and cheaper. So don’t buy in to the myth of the demise of the metaverse. Instead, focus on the technologies that enable it.

We created the VMLY&R Metaverse Table of Elements to help organize these enablers. With apologies to any actual scientists, this construct begins to organize those elements into working groups. These are the levers we can use as marketers and experience makers.

1. Enabling technologies

At the bottom of the table are the enabling technologies: the underlying tools that make the metaverse possible. They’re essential to know and understand because they underpin so much.

It’s also important to think about non-technological foundations, like guardrails and governance. What is OK to do as a brand? What rules and best practices do you need to have in place for brand and business safety?

2. Distribution points

The metaverse was always much more than virtual worlds. It’s the integration of our digital and physical spaces, like owned and partner physical and digital locations, or extensions into social platforms or gaming. And yes, virtual worlds.

Where you choose to engage will dramatically affect the amount of control or customization that is possible for your brand and audiences. And how large of an audience you might reach. Choose wisely.

3. Hardware and interface

The next layer is hardware and interface: the doorways into the experience; the devices your audiences need to access. Web, mobile web, mobile apps and webAR are very common. Projection AR and coming AR specs and headsets and VR headsets are scaling.

Be aware of the potential reach or addressable audience of each — VR headset sales exploded in 2021 and were still strong in 2022, but they were still dwarfed by mobile phones.

4. Identity and control

How does your brand show up and what level of control do you have? Think about your personal gaming experiences: usually, you select an avatar from an existing set of choices. In many virtual worlds, you have more creative license and control over the identity you create and the character you use. That same variability exists for brands.

Marketers must consider what functionality or experiences a brand (and its audiences) can create, and how much you need to conform within a given environment or gameplay/experience structure.

5. Creating and capturing value

Brands must consider what they sell (digital or physical goods) and where they sell it (online or offline). With Web3, they can explore new ways to create value for audiences.

Although cryptocurrencies have plummeted recently, the concept and potential of digital value are still extremely high. Platforms like Fortnite and Roblox have each generated billions of real dollars from virtual goods, mostly decorations for avatars. Some of your audiences think their digital identities are the most authentic version of themselves, and they spend time and money accordingly. Think about what you might sell, and determine how they buy (fiat currency, cryptocurrencies or tokenomics).

6. Community

What communities are you engaging with and activating? Think about the existing communities already connected to the brand and the communities that are active within the new environments you’re entering.

Especially in emerging worlds, creators and influencers tend to be the same people. These are the circles of community to consider and activate through direct interactions within the game and extended social experiences through streaming and social communities.

Ready or not

Call me an optimist. I believe in the power of technology. And I have zero doubt that tech will only improve. It’s inevitable. We may or may not still be talking about the metaverse when it scales, but it’s coming.

Don’t wonder whether you should enter the metaverse or not. Instead, ask how you might leverage these capability areas and emerging technologies to create something amazing for your brand and audiences. Explore. Experiment. How could you tell stories in more powerful and immersive ways? What can you do to improve the customer experience that may not have been feasible in the past? Today, nearly anything is possible, and it will only get better. There’s never been a more exciting time to create.

The metaverse is dead. Long live the metaverse.

For more hot takes and cold hard looks at the emerging tech landscape, check out The Drum’s deep dive on AI to web3.

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An Overview of Generative AI [Infographic]

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An Overview of Generative AI [Infographic]

Generative AI is the latest big tech trend, with the latest variations of text and image generators now able to create original content that’s comparable to human outputs, opening up a range of new possibilities.

That’s also freaking a lot of people out, due to concerns that they could be out of the job entirely due to the sudden influx of impressive AI tools. And some, like digital artists, are already feeling the pinch – but it is worth noting that AI systems can only iterate on what’s come before, in order to provide similar content, they can’t come up with entirely original, unique, or even trustworthy material.

‘Trustworthy’ in this context relates to the accuracy of the text data such systems provide, with AI systems known to ‘hallucinate’ answers based on the various data points they can connect to your query. Essentially, you really have to know and understand the topics that you’re focusing on to produce the best results, because you can then view the outputs with a more critical eye, and ensure no mistakes or errors slip through.

In this sense, these tools work best as assistants – and in that context, it’s less about them taking your job, and more about them leveling up your capacity.

To provide more context as to what these systems are, and how they work, the team from Visual Capitalist has put together a basic overview of some of the key generative AI processes that you need to know about as we move into the next stage of the digital era.

Understanding these tools, and their many applications, will soon become a requisite for many roles – and the more you know, the better placed you’ll be.

Time to jump in – check out the full infographic below.

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