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IBM unveils new cloud and AI powered fan experiences for Wimbledon 2022

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Tennis players in action at Wimbledon.


IBM and the All England Lawn Tennis Club have revealed new ways in which Wimbledon fans around the world can experience The Championships digitally, powered by artificial intelligence (AI) running on IBM Cloud and hybrid cloud technologies.

Co-created by the All England Club and IBM for Wimbledon.com and the Wimbledon app, the new features join a comprehensive suite of digital fan experiences – including the IBM Power Index with Watson, IBM Match Insights with Watson and Personalised Recommendations and Highlights Reels – all designed to help global audiences stay more informed and engaged with players, matches and the tournament.

New features for 2022 include:

• ‘Win Factors’ brings enhanced explainability to ‘Match Insights’: Building on the existing Match Insights feature of the Wimbledon app and Wimbledon.com, IBM is providing an additional level of explainability into what factors are being analysed by the AI system to determine match insights and predictions. Win Factors will provide fans with an increased understanding of the elements affecting player performance, such as the IBM Power Index, court surface, ATP/WTA rankings, head-to-head, ratio of games won, net of sets won, recent performance, yearly success, and media punditry.

• ‘Have Your Say’ with a new interactive fan predictions feature: For the first time, users can register their own predictions for match outcomes on the Wimbledon app and Wimbledon.com, through the Have Your Say feature. They can then compare their prediction with the aggregated predictions of other fans and the AI-powered Likelihood to Win predictions generated by IBM.

The Wimbledon digital features are underpinned by IBM Watson and leverage a hybrid cloud approach – using a combination of on-premises systems, private clouds, and IBM Cloud – enabling increased flexibility and efficiency. IBM Cloud provides the foundation and scalability for these digital experiences. It hosts and processes data from matches that is fed into AI models built using IBM Watson Studio and IBM Watson Discovery to produce insights for fans, commentators and media.

Alexandra Willis, communications & marketing director, The All England Club, said: “Leveraging technology to help fans become more informed, engaged and involved throughout the Wimbledon Fortnight is at the core of our strategy to ensure we are leveraging innovation to keep Wimbledon relevant and deliver outstanding digital experiences for fans, wherever they may be. In partnership with IBM, we are thrilled to bring an even more dynamic and interactive digital experience to fans around the world this year as Wimbledon returns to full capacity. Core to these experiences is our ambition to help fans get closer to Wimbledon by understanding which players to follow and analyse, and inviting them to get involved with new match predictions and insights features, alongside our extensive scoring, news and video content across our channels.”

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Kevin Farrar, sports partnership leader, IBM UK & Ireland, said: “The digital fan features on the Wimbledon app and Wimbledon.com, beautifully designed by the IBM iX team and powered by AI and hybrid cloud technologies, are enabling the All England Club to immerse tennis lovers in the magic of The Championship, no matter where they are in the world. Sports fans love to debate and we’re excited to introduce a new tool this year to enable that by allowing people to register their own match predictions and compare them with predictions generated by Match Insights with Watson and those of other fans’.”

As the Official Technology Partner of The Championships for the past 33-years, IBM has developed solutions to modernise and streamline workloads, and delivered innovative digital experiences to engage sports fans around the world through IBM iX, the experience design arm of IBM Consulting. Leveraging the same technologies IBM uses with businesses across industries and around the world, Wimbledon continues to accelerate innovation and improve the digital fan experience. The full suite of IBM-powered digital experiences on Wimbledon.com and the Wimbledon App includes:

IBM Power Index with IBM Watson

  • An AI-powered analysis of player performance to help fans know who to follow beyond the most well-known, highly ranked players.  
  • Uses IBM Watson Discovery and IBM Cloud to analyse performance data, mine media commentary, and measure player momentum.
  • Produces insights for fans including Ones to Watch and a Likelihood to Win probability.

IBM Match Insights with IBM Watson

  • Uses AI to generate a player factsheet for main draw singles matches, surfacing player insights, presenting the IBM Power Index and winner predictions.
  • Features an ‘In the Media’ section that leverages IBM Watson Discovery to extract key insights about players from trusted news sources.
  • Includes a ‘By the Numbers’ section that uses open-source AI to translate historical match statistics into player insights.
  • New this year – users can register their own predictions for match outcomes on the Wimbledon app and Wimbledon.com, through the Have Your Say feature.

Personalised Recommendations and Highlights Reels

  • Once a fan has decided who to follow via the IBM Power Index, they can stay updated through a series of personalised recommendations and highlights reels.
  • This enables fans to discover new players by making suggestions based on their current favourited players, the IBM Power Rankings, top players, country, and age.
  • Includes links to other features such as the IBM Power Index Leaderboard and Match Insights with Watson. If you are registered with myWimbledon, you will receive personalised highlights based on the players you are following.

The Championships, Wimbledon will run from June 27 to July 10, 2022. To see the technology in action, visit Wimbledon.com or download the Wimbledon app on your mobile device, available on the App Store and Google Play Store.

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TECHNOLOGY

How Businesses Can Automate Root Cause Analysis (RCA) With Machine Learning

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How Businesses Can Automate Root Cause Analysis (RCA) With Machine Learning


In the event of a severe incident for your business, you need to analyze what exactly changed (the root cause) to understand its impact.

Using machine learning for root cause analysis can help identify the event that caused the change quickly and easily.

Things can sometimes go wrong in your business’s daily operations. It can be a minor issue, such as a system outage lasting for a couple of minutes. Or it can be something severe as a cyberattack.

Generally, such events result from a chain of actions that eventually culminate in the event. Identifying the root cause is the best way to solve the issue. But manual root cause analysis takes time and often doesn’t provide the exact cause of a mishap. Using machine learning for root cause analysis can automate the process, helping identify the underlying cause quickly and with higher accuracy.

Power of Machine Learning for Root Cause Analysis

To understand why an issue occurred, you need to identify the root cause. But root cause analysis can often be complex and provide inaccurate results. Using machine learning for root cause analysis helps solve this issue.

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Log Analysis

Using machine learning for root cause analysis can help zero in on the exact location of the problem. You don’t have to scroll through infinite logs to identify which components were impacted and when. The machine learning program can automatically and quickly find the root cause by analyzing a given log data set. 

Moreover, the machine learning program can even predict future incidents as more and more data is available. The program compares real-time data with historical data to predict future outcomes and warns you of any unwanted incident beforehand. This will help improve your incident response, reduce downtime and improve productivity.

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Benefits of Using Machine Learning for Root Cause Analysis

There are many benefits of using machine learning for root cause analysis. It can help teams take the right action at the right time, minimizing your losses. Some of the benefits are discussed below.

Reduces Costs

The cost of solving the issue is reduced as your teams don’t have to guess and work around blind spots. Machine learning tools locate the exact line of code responsible for a performance issue, and your team can start working on fixing it right away.

Saves Time

The time spent fixing the issue is significantly reduced as it helps solve business pain faster by locating the cause quickly and accurately.

Provides Long-Lasting Solutions

Machine learning tools provide a permanent solution for your problems and foster a productive and proactive approach.

Grows Your Business

Using machine learning for root cause analysis helps improve the efficiency and productivity of your organization, which eventually leads to business growth.

 

No system is perfect. Incidents will happen, no matter what. But what you do afterward is in your control. Root cause analysis should be done as soon as possible. Using machine learning for root cause analysis not only improves your incident response, but over time, it can also help prevent incidents from happening in the first place.



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