Private jets are some of the most technologically advanced forms of transport.
Manufacturers have transformed these exclusive “apartments in the sky” fitted with absolutely everything you may need to either work, relax or sleep.
Nowadays, you can turn your business jet into a home away from home, an office, or turn it into a lap of luxury for those longer flights. Here are nine different technologies being used to transform the private jet experience.
More and more manufacturers are turning to robotics to not only make things run smoother and quicker behind the scenes but also help free up time for flight attendants by using robotic technology to help perform tasks onboard.
While you aren’t likely to see human-looking robots onboard anytime soon, they could be the ones preparing drinks and food and other tasks that would otherwise be taking up valuable time.
Internet of Things
Connecting everything through the internet isn’t unique to private jets, but the tech is making its way into the sky. The Internet of Things is a concept that, in simple terms, means everything is connected through the internet, allowing all connected items to “talk” to each other.
On private jets, this allows multiple systems to be connected, allowing for a more seamless experience, as well as lowering the need for human intervention and, therefore, less chance of human error.
Windowless vehicles and spaces aren’t a new concept, but manufacturers are creating windowless jets now. These jets replace your usual aircraft window with an interactive wall. These walls will allow you to see outside but can be combined with computer and internet technology.
You could use these walls as a monitor, a movie screen, and whatever else you may need them for; they would be perfect for companies and businesspeople who spend their time in the sky doing work and getting deals done.
Climate & Lighting Control
We all know you have your own small roof fan and air conditioner on an aircraft. However, private jet manufacturers want to take it to the next level and allow for personal climate choices no matter where you are on the plane.
Lighting is also being changed, as there are no longer just the options of “on” and “off,” but lighting can mimic what is outside; you can have calm lighting, mood lighting, and wake up and go to sleep lighting, and everything in between.
Wearable technology is beginning to be implemented in flying, in particular, with pilots. Flight crew can use something like Google Glass to pull up important information as and when they need it.
Much like many fighter jet pilots have helmets that can provide info, this tech can be adapted and used by commercial and private jet pilots.
ADS-B Technology, or Automatic Dependent Surveillance-Broadcast, is a form of surveillance technology that sends and receives info from each aircraft fitted with it. This is huge for pilots, as they no longer need to see other airplanes or rely on radar to tell them where an aircraft is.
The information will be shared automatically with other pilots, airports, and air traffic control towers, allowing for much safer skies and flying.
New Living Areas
While not involving any one particular piece of technology, more and more private jet manufacturers want to transform what they offer clients in the sky. This means redesigning the different living spaces and making them feel more “homey.”
These plans include making a jet similar to a smart home and improving the furniture and layout; the goal is to make a luxury plane feel like a home away from home.
Bombardier has created the Smooth Flex Wing, a wing design that enables jets to reach new speeds and longer ranges. Not only do the wings improve performance over longer distances, but they also benefit those inside the aircraft.
The wings are shaped in a way that lets them cut through the air at faster speeds and minimize turbulence and jet movement. This design means passengers can travel at speed without feeling its effects, similar to a Bullet Train.
Zero Gravity Seats
Another innovation from Bombardier is their Zero Gravity Seat design. The design has been created not only to keep passengers in a comfortable position for hours at a time but also to lessen the pressure on their lower backs.
The seat allows the knees to pivot at the optimal position and then cradles the body for the best comfort and maximum blood flow. The chairs also offer outstanding neck support, preventing neck strains, long-term injuries, and headaches.
Another massive innovation from Bombardier is their Pure Air technology. The system is 99.99% efficient in bringing in fresh air and circulating it. A huge plus for this technology is that it maintains the humidity in the cabin, ensuring the air never gets too moist or too dry.
The Pure Air technology also enables cabin temperatures to be changed in half the time. The system is also 99.99% effective at trapping particles such as human hair, many types of bacteria, mold, CO2, and other airborne particles.
Einstein, Empathy and AI
Albert Einstein once said: “The ideals that have lighted my way, and time after time have given me new courage to face life cheerfully, have been Kindness, Beauty and Truth.”
Kindness, beauty and truth. You don’t often hear these words in the digital world. How do we integrate these life essentials in technologies like artificial intelligence (AI), machine learning, edge computing, internet of things (IoT) and data at scale? Technology, after all, makes things less personal, right?
One company is working hard to disprove this assumption. Not only that, they have a direct tie to Einstein himself.
A hundred years after Einstein shared his views about human existence, NVIDIA is on a path to connecting kindness, beauty and truth with AI as it explores the human qualities of inference, context and nuance in supportive technologies. As for the famous scientist with the wild white hair, NVIDIA has proven he was right about his prediction of gravitational waves, which can now be seen by astronomers for the first time at the Laser Interferometer Gravitational-wave Observatory (LIGO).
This makes sense. After all, NVIDIA has powered 352 out of 500 of the world’s supercomputers.
NVIDIA has long been known for gaming technologies – it invented the graphics processing unit (GPU) in 1999, triggering the steep growth of the gaming market (much to the chagrin of many parents everywhere) with superior computer graphics and intuitive AI.
Chances are you’ve touched NVIDIA’s tech some time along your day today. Since its launch in 1993, it has been the “AI engine” for thousands of companies, including Google, Microsoft, Amazon, Meta, Alibaba, Tencent, Pinterest, PayPal, Snap and Spotify. The full-stack computer company fuels data center-scale computing solutions with the help of some 20,000 employees in more than 50 countries.
GPU-powered AI solutions impact critical insights needed for businesses to make better decisions, improve customer service and reduce fraud. The technology is particularly impactful in financial services where around 80% of firms are using artificial intelligence to improve services. NVIDIA’s State of AI in Financial Services 2022 Trends Report reveals that 8 of 10 financial firms are using AI to reduce the estimated $5 trillion in global fraud each year and that conversational AI is being used to mimic customer service representatives in self-service chatbots and call center virtual agents by many banks. AI-led recommendation systems are delivering hyper-personalized experiences to bank customers by giving personalized recommendations.
Conversational AI, however, is where GPU technology can make a significant difference. To date, it has often been seen as deeply flawed by many people, myself included.
Tell me if this sounds familiar. You call a company hoping to resolve an issue. Its AI-driven customer service agent answers in a monotone voice. Soon thereafter, the exchange goes off the rails. You’re asking if they have a product in stock and the agent is asking if you want to make a return. Finally, you request a live agent. I’ve gotten lost in the digital loop of big companies when connecting with a real human being is akin to hitting the jackpot.
What’s missing? From moment one, it’s empathy.
Just to be on the same page, Merriam Webster defines empathy as “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another.”
Feeling understood by another is the point of NVIDIA’s article “May AI Help You? Square Takes Edge Off Conversational AI With GPUs”, which explores AI’s unique potential for going beyond the facts, entering the realm of “sympathetic listening.”
As more companies adopt conversational AI, empathy plays a larger role in the customer experience – and, ultimately, growth factors like profitability, customer retention and brand equity. According to Zendesk, 81% of consumers say a positive customer service increases the chances of them making another purchase. AI is more than taking care of business. Customers want to feel good about the exchange and not like a “number.” They want a kinder, more memorable touch point that resolves their real problem and makes them feel “seen.”
Can digital assistants and digital agents get us there?
With the help of NVIDIA, the popular payment platform Square is making progress. You could say NVIDIA invented one of AI’s greatest solutions – the GPU. The company’s article points out that Square’s tech team “started training AI models at Eloquent on single NVIDIA GPUs running CUDA (a programming interface) in desktop PCs.” Eloquent is an NLP startup acquired by Square in 2019. In addition to the GPU enabled desktop stations, large model training jobs were run on NVIDIA GPUs in the AWS cloud service. The results were impressive on both training and inference fronts. In particular, Square found “inference jobs on average-size models run twice as fast on GPUs than CPUs. Inference on large models such as RoBERTa run 10x faster on the AWS GPU service than on CPUs.”
Progress? Listen to this: Merritt writes that “Square Assistant can understand and provide help for 75 percent of customer’s questions, and it’s reducing appointment no-shows by 10 percent.”
Trust takes so much time to build. One poor experience breaks it immediately. In an ideal world, our conversations with others are fluid as long as the level of service meets our satisfaction. When an experience falls short, the ramifications interrupt our perception of a brand or worse.
Like New Year’s Eve 2021 when I made a large payment to my house remodeler via check. I sent the check a week ahead to ensure it can be processed before the end of the year. My bank texted me to confirm my identity. I verified that the payment was legit. More than an hour later and seven – SEVEN – transfers from one digital assistant to another and then to a live agent later, the issue was finally resolved. By that time, however, it was already the new year. As a small business owner, that one day delay had implications on taxes and a supplier’s revenue.
Many consider Einstein as a great scientist, but I think of him as a great thinker. He understood the power of the human touch. In one essay, he wrote: “When we survey our lives and endeavors we soon observe that almost the whole of our actions and desires are bound up with the existence of other human beings.”
When AI understands the nuances of language, we will have taken the next big leap. Intuitive, empathetic AI is upon us. The question is: will it inspire greater kindness, beauty and truth for those who use it?
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