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15 of the Best Free Website Builders to Check Out in 2023

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15 of the Best Free Website Builders to Check Out in 2023

In today’s digital world, having a business website isn’t an option. It’s a must.

An online presence is the digital equivalent of a calling card or listing on a phone book’s yellow pages. It increases brand awareness and allows you to display products and services online.

Unfortunately, not all businesses see the benefit of having a website. A survey commissioned by Top Design Firms found that 27% of small businesses don’t have one — and the top reasons holding them back from getting one are cost and lack of technical know-how.

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But here’s the good news: there are plenty of high-quality options for free website builders, many of which require little to no coding knowledge. 

If you don’t know where to look, don’t worry. We’ve compiled 14 of the best free website builders. They offer robust functionality like SEO benefits, embedded analytics systems, mobile optimization, and professional-looking templates. 

These builders are the next best thing if you’re on a tight budget. Better yet? Most of the free website builders we’ll show you have paid options if you need additional features as your business grows.

1. HubSpot Drag-and-Drop Website Builder

HubSpot’s free website builder homepage.Designing a beautifully branded website doesn’t have to be complicated. If you’re taking the DIY-route to create your own website and don’t have coding experience, consider trying HubSpot’s drag-and-drop website builder.

It comes with everything you need to build a website, including content management system (CMS) tools, themes and templates, security features, and a built-in content delivery network (CDN) to ensure pages load quickly.

It also connects easily with HubSpot CRM. That lets you integrate contact forms, live chat requests, and more, making it ideal for businesses already using HubSpot’s CRM tool.

Features:

Advantages:  

  • Personalization (thanks to HubSpot CRM)
  • Security
  • Responsive themes and templates

Disadvantages:

  • Multi-language blog functionality is still being implemented
  • No built-in e-commerce functionality
  • You’ll need to learn HuBL (HubSpot’s templating language) to build custom modules and coded templates.

Pricing: Limited free plan available. The premium CMS plans with additional features start at $23/month when billed annually.

Brands using HubSpot:

2. Wix

Wix’s free website builder homepage.

With over 200 million users, Wix is one of the most popular free website builders. The easy-to-use, fully-hosted platform offers an easy drag-and-drop editor, an extensive collection of apps, and professional-looking templates. Wix can even propose a design for your site using its Artificial Design Intelligence (ADI) software, Editor X.

Features:

  • Drag-and-drop editor
  • Large collection of apps and templates
  • Analytics and reporting

Advantages:

  • Easy to use
  • Large collection of apps and templates
  • Optimized for mobile

Disadvantages:

  • The free version displays ads.
  • The premium plans are pricey when compared to others on this list.
  • Unable to switch templates when the site goes live. The only way to change templates is by creating a new site and transferring your premium plan to it. 

Pricing: Limited free plan available. Premium plans start at $16/month when billed annually.

Brands using Wix:

3. WordPress.com

WordPress’s free website builder homepage.

WordPress is the world’s most popular free website builder, with a 43% market share in the content management space. When building websites with WordPress, you have two options: WordPress.org and WordPress.com. 

WordPress.org lets you download WordPress’s open-source software so you can build and customize a website to fit your needs. However, there are a few caveats. Not only will you need a domain name and hosting before you get the website going (which comes at a cost), but you’ll also need to learn how to maintain and keep the website secure on your own.

In contrast, WordPress.com is much more beginner-friendly. It’s a fully-hosted free website building service offered by Automattic that uses the WordPress framework to provide a smooth website creation experience.

The only downside is that the free version is far less customizable than WordPress.org. For instance, you can’t customize plugins, and domain names are limited to [yourname].wordpress.com.

Still, WordPress.com’s free version empowers you to create visually stunning websites, blogs, and landing pages using the Classic Editor or the powerful new Gutenberg block-based editor. Below is an example of one of its pre-designed block-based templates:

Besides that, you can add assets like contact forms, videos, and embedded content to WordPress pages using plugins, an add-on feature compatible with WordPress but usually managed by another company. 

For example, HubSpot offers a WordPress marketing plugin that lets you capture contacts through WordPress and track them in HubSpot’s free CRM.

Features:

  • Large collection of themes and plugins
  • Mobile-friendly and optimized for SEO
  • Managed website hosting and security

Advantages:

  • Customizable
  • Flexible
  • Mobile and desktop apps available

Disadvantages:

  • The free version displays ads.
  • More limitations compared to WordPress.org
  • Although intuitive, it’s more difficult to learn than other drag-and-drop builders.

Pricing: Limited free plan available. Premium plans start at $16/month when billed annually.

Brands using WordPress.com:

4. Elementor Website Builder

Elementor’s free website builder homepage.

While WordPress makes site building beginner-friendly, WordPress page builders make refining your website and achieving your dream design easier.

Trusted by over 5,000,000 users, Elementor is a no-code drag-and-drop page builder that’s a great option for getting a customized WordPress site off the ground quickly. Choose from hundreds of mobile-optimized page templates without worrying about the underlying code.

Features:

  • Drag-and-drop builder
  • Live editing
  • Large library of mobile-responsive templates
  • Multiple partners building templates and add-ons for Elementor (e.g., Astra)

Advantages: 

  • Beginner-friendly
  • Live editing
  • Third-party integrations

Disadvantages:

Pricing: Limited free plan available. Premium plans start at $49/year (without hosting).

Brands using Elementor:

5. Webnode

Webnode’s free website builder homepage.

With over 40 million users, Webnode is one of the more popular website builder tools for a good reason. It’s affordable, easy to use, and supports multilingual websites — up to 20 different languages.

Webnode is perfect for personal, professional, and small business websites, as it supports e-commerce stores.

Features:

  • Pre-designed templates
  • Ecommerce support
  • Mobile-ready

Advantages: 

  • Multilingual support
  • Mobile-responsive pages
  • Backup and restore features

Disadvantages:

  • Webnode doesn’t come with a built-in app store, making it more complicated to add extra functionality to the website
  • Limited customization options
  • Limited blog and e-commerce functionality

Pricing:Limited free plan available. Premium plans start at $3.90/month when billed annually.

Brands using Webnode:

6. Jimdo

Jimdo’s free website builder homepage.Founded in 2007, Jimdo is a German-based company that provides AI-powered website builder tools for independent small businesses. The builder, Dolphin, asks users questions and suggests designs based on their answers. If you’re curious about what these AI-powered designs look like, Jimdo showcases a few examples on its page.

With 500 MB of space, you’ll likely have more than enough space to build your site, and it even provides HTTPS/SSL encryption, meaning your visitor’s information will be kept safe. Plus, you can integrate your site seamlessly with social media accounts. 

Jimdo is also an excellent option for international companies because it lets you create mobile-optimized websites in over nine languages. 

Features:

  • AI-powered website builder
  • SSL encryption
  • GDPR-compliant
  • Mobile app available

Advantages:

  • Easy to use
  • Mobile-responsive
  • Fast load speeds

Disadvantages:

  • Limited range of available features
  • Few design options

Pricing: Limited free plan available. Premium plans start at $9/month when billed annually.

Brands using Jimdo:

7. Mozello

Mozello’s free website builder homepage.

Mozello has all the basic features you need to build a website: a drag-and-drop editor, template library, and even supports ecommerce functionality. One of the biggest selling points for Mozello is that the builder allows you to create a multilingual site for free.

You can check samples of websites built on Mozello on its portfolio page.

Features:

  • Drag-and-drop website builder
  • Template library

Advantages: 

  • Easy to use
  • Support for multilingual websites
  • Ecommerce functionality

Disadvantages:

  • The drag-and-drop builder isn’t as intuitive as some others on this list.
  • Limited design customization
  • The free version displays ads

Pricing: Limited free plan available. Premium plans start at $8/month when billed annually.

Brands using Mozello:

8. Yola

Yola’s free website builder homepage.

Founded in 2007, Yola is a free website builder built to eliminate the hassle of creating a website. 

It comes with a drag-and-drop builder, hundreds of customizable and mobile-optimized templates, and pre-designed blocks that allow you to create all kinds of websites — even online shops. 

Features:

  • Drag-and-drop website builder
  • Free customizable templates
  • Support for multilingual websites

Advantages: 

  • Ecommerce features available
  • Social selling features
  • Mobile-optimized

Disadvantages:

  • No blogging feature
  • The free version displays ads
  • Navigation and design limitations

Pricing: Limited free plan available. Premium plans start at $4/month when billed annually.

Brands using Yola:

9. Weebly

Weebly’s free website builder homepage.

Weebly is an open-source software-as-a-service (SaaS) that offers web hosting, domain registration, web design, and e-commerce functions, making it suitable for businesses and startups. For a free website builder, Weebly’s particularly flexible — it’s compatible with every device and platform and easy to use.

Like Wix, Weebly has drag-and-drop functionality, an integrated CMS solution, and hand-coded HTML files. The in-house editor comes with SEO tools and Google Analytics. 

Features:

  • Drag-and-drop editor
  • Integrated CMS solution
  • Free SSL certificate
  • SEO tools
  • Analytics and reporting

Advantages: 

  • Helpful SEO resource tools
  • Good selection of paid and free apps in the app center
  • The free plan has e-commerce functionality

Disadvantages:

Pricing: Limited free plan available. Premium plans start at $6/month when billed annually.

Brands using Weebly:

10. Webflow

Webflow’s free website builder homepage.

While most of the other builders in this list are for people without a ton of coding knowledge, Webflow specifically targets advanced users, designers, and agencies that require a solution that gives them more design freedom than traditional website builder tools.

Although it’s a complex tool, Webflow tries to make it as easy as possible to get your business online. Webflow has a robust set of resources to help you — blog posts, forums, FAQ sections, and a library of websites built on Webflow that you can check for reference.

Features:

  • Drag-and-drop website builder
  • Widgets to add features like maps and media
  • Third-party integrations

Advantages:

  • Offers complete control over your site’s design
  • Drag-and-drop what-you-see-is-what-you-get (WYSIWYG) builder
  • Responsive interface

Disadvantages:

  • Purely a website builder. After building a website on Webflow, you need to transfer it to a content management system.
  • Requires some knowledge of HTML and CSS to access full features
  • It has a complex free and paid plan structure. You need to sign up for both a Site and Workspace plan.

Pricing: Limited free plan available. Premium plans start at $12/month when billed annually.

Brands using Webflow:

11. Ucraft

Ucraft’s free website builder homepage.

Ucraft is one of the more advanced and generous website builders on the list. Like the others, it’s got a drag-and-drop editor, a good selection of templates, and supports e-commerce functionality. 

However, Ucraft stands out because it lets you connect an existing custom domain name with its free plan. It also comes with an SSL certificate and unlimited storage. Ucraft’s portfolio page shows sample websites built by its clients.

Features:

  • Drag-and-drop editor
  • Free hosting
  • Ecommerce functionality

Advantages: 

  • Allows you to connect an existing domain name for free
  • Decent selection of free templates
  • Includes SSL and unlimited storage on free plans

Disadvantages:

  • Sporadic loading issues and bugs. 
  • It has a steeper learning curve than most website builders on this list. 

Pricing: Limited free plan available. Premium plans start at $10/month when billed annually.

Brands using Ucraft:

12. SITE123

SITE123’s free website builder homepage.

True to its name, SITE123 lets you build a website in as easy as one, two, and three steps. After setting it up with a one-click installation wizard, you can customize your SITE123 website with a free library of images, graphics, and templates.

Moreover, SITE123 offers web hosting, domain registration, and 250 MB of storage space, so you won’t feel pressured to switch to a paid plan.

Features:

  • Free hosting and domain
  • Mobile-responsive design
  • Free image and icons library

Advantages: 

  • Easy to use
  • Multilingual support
  • 24/7 tech support

Disadvantages:

  • No drag-and-drop function
  • Limited storage on the free plan
  • Lacks advanced customization features

Pricing: Limited free plan available. Premium plans start at $5.80/month when billed annually.

Brands using SITE123:

13. Strikingly

Strikingly’s website builder tool homepage.

Launched in 2012, Strikingly is one of the newer website builder tools on the list. It helps users build websites with no programming skills required and sets itself apart from competitors by specializing in single-page websites such as portfolios, event pages, or landing pages.

The free plan includes unlimited free sites, a modest 5 GB monthly bandwidth, 500MB storage, and a branded domain.

Features:

  • Library of mobile-optimized templates
  • Ecommerce tools
  • Analytics

Advantages: 

  • An affordable option for those who want to create multiple sites
  • Best for creating single-page websites
  • Responsive support team

Disadvantages:

  • No drag-and-drop function
  • Limited SEO functionality

Pricing: Limited free plan available. Premium plans start at $8/month when billed annually. 

Brands using Strikingly:

14. GoDaddy

GoDaddy’s free website builder homepage.

While GoDaddy is a brand synonymous with affordable web hosting and domains, it’s expanded its offerings to include an all-in-one website builder tool for beginners and small business owners that have purchased hosting and domains. 

The website builder is basic, but it has everything you need to build a functional website, including a drag-and-drop editor, simple and clean templates, an SSL certificate, and social media tools.

Features:

  • Drag-and-drop website builder
  • Marketing and analytics dashboard
  • 24/7 customer support

Advantages: 

  • All-in-one solution
  • Easy to use
  • Mobile-optimized
  • Fast page load speeds

Disadvantages: 

  • Limited SEO features
  • Limited app store features
  • Having your own web hosting and domain carries an initial cost

Pricing: Limited free plan — upgrade features at your own pace. Premium plans start at $9.99/month when billed annually.

Brands using GoDaddy:

15. Appy Pie Website

appy pie website builder

Appy Pie’s website builder has a drag-and-drop interface that allows you to create well-designed, highly functional, and professional websites without any coding skills or programming knowledge. With Appy Pie’s Website Builder, you can create many websites for any purpose, including social media, salons, or real estate. 

All the websites created using Appy Pie website builder are lightweight, fast, and secure to ensure a better user experience and complete customer satisfaction. And since they consume low data, all Appy Pie websites can deliver content without any internet connectivity. 

Appy Pie has a ton of ready-to-use templates, design themes, and a visual library to make it easy for users to develop websites at competitive prices. In addition, the Appy Pie Website Builder also provides a rich library of frequently asked questions and video tutorials so that you can easily tackle most of the issues without them having to call customer support.

Features:

  • No code website development tool
  • Thousands of pre-built templates and designs
  • Cross-platform accessibility

Advantages: 

  • Scalability
  • Reusability
  • Integrability

Disadvantages: 

  • No advanced settings for pro users
  • Dependence on external services
  • Closed development code

Pricing: Limited free plan. Premium plans start at $18/month

Brands using Appy Pie Website:

Website Builder Features You Need

Choosing a website builder tool is easier when you know what you’re looking for. Here are 14 features to look out for:

1. Themes and Templates

Having an assortment of fully customizable website themes and templates on the website builder’s theme marketplaces makes it easier for users to change their site’s look.

In that sense, website builders should have theme options that cater to specific niches so users don’t waste time creating new templates from scratch. For example, the website builders on our list have options for blogs, portfolio websites, e-commerce websites, and more. 

Templates should be pre-structured and pre-populated with images, text, and other elements commonly found on pages like the Homepage, About page, or Contact page. All you need to do is pick one and replace the sample content with your own.

Themes and templates should be easy to customize — with multiple options for backgrounds, layouts, fonts, and colors.

2. Media (Video, Photo, Audio, Graphics)

Solely having text on your website can be monotonous, so including different forms of media helps break up text and can help information stick because not everyone learns the same way. A website with no visual content is like walking into a vacant restaurant. Fill out your website with highly engaging multimedia content and graphics to support vital information, engage users and drive traffic. 

You can easily bring your website to life using visual aids and mediums like stock photos, vector images, background images, stock video footage, sound effects, and video editing templates. There are tons of websites that provide media resources that are free to use for content. Freepik is a well-known website that provides illustrations and images. Many sites also incorporate icons into their sites like within the call-to-actions and resources sections. Flaticon is a great source of icons. Using these resources will transform your website into something memorable and visually appealing while also providing a user-friendly experience.

Some website builders offer more robust media capabilities, with multiple gallery layouts, customization options, and editing features.

3. WYSIWYG Editor

Besides an assortment of themes and templates, the best website builder tools make it easy for users to customize their websites with drag-and-drop tools and what you see is what you get (WYSIWYG) editors.

There’s no need to learn how to code when you can update your site in a few clicks. Simply drag-and-drop elements to the page and see the changes implemented to your website immediately.

4. Malware Scanning

Security is a top consideration when choosing a website builder.

Security features vary depending on the website builder tool you select, but consider it a keeper if it offers malware scanning. Automated malware scanning allows you to address threats before it progresses into something catastrophic proactively.

5. Web Application Firewall (WAF)

A web application firewall (WAF) is another must-have security feature.

It often sits between your web server and the internet to protect your website from common attacks like SQL injections and cross-site scripting (XSS) by filtering, monitoring, and blocking malicious traffic from entering the network. 

WAFs can come in the form of software-as-a-service (SaaS), and you can customize them to meet your website’s unique needs. 

6. Content Delivery Network (CDN)

Besides site security, you should also consider optimizing for page speed. After all, it affects everything from customer experience to conversions and revenue.

According to Portent, a site that loads in one second has a conversion rate 5x higher than a site that loads in 10 seconds.

There are many ways to improve page speed, and a content delivery network (CDN) is one way to do it. CDNs store heavy and static content on distributed servers located worldwide and load the cached content from a location nearest to the user to speed up its delivery.

7. Web Hosting

What good are website builders when they can’t get your website online?

Some solutions only offer website builder tools to build your site — you have to pay separately for web hosting services to get your site online.

The best website builders make it convenient to start websites by offering web hosting. Free website builders offer limited bandwidth and storage — just for personal use. You can upgrade to shared, dedicated, or managed hosting for an additional fee.

8. Storage

Web hosting works by providing two services: bandwidth and disk space (or storage).

Most free website builders offer ample (limited) storage for a beginner site but require you to purchase additional storage should you need it.

9. Blogs

People often confuse websites and blogs with each other — they’re similar but not the same. 

A blog is a type of website that contains information about different topics. They’re often updated with new articles or posts, while websites only receive updates when needed. In a nutshell, all blogs are websites, but not all websites are or have blogs.

Organizations build websites for different reasons: to sell, showcase a portfolio, or inform — and for those reasons, a blog can be helpful.

Blogs can help your website by:

  • Increasing visibility through SEO
  • Generating new leads
  • Building trust and loyalty
  • Creating brand awareness

Most free website builders come with basic blogging tools and post creation and comment management features.

10. SEO Capabilities

According to BrightEdge, 53% of traffic comes from organic search.

If you want to bring in more traffic and views, your website needs to be search engine-optimized.

Most website builders help with technical SEO by offering free SSL certificates and supporting schema markup and XML sitemaps. They also support on-page SEO by allowing you to enter and modify URLs, meta tags, and image alt attributes. 

11. Customer Support

While using website builder tools, you’ll likely run into a problem you can’t troubleshoot. That is where customer support comes in.

Customer support assists you with anything you need help with — technical, sales, billing, payments, or experiences. Depending on the website builder, assistance can come in any (or a mix) of the following channels:

The best website builders keep a mix of channels and answer inquiries promptly.

12. E-commerce Capabilities

Are you planning on selling physical or digital products in the future? Consider choosing a website builder tool with e-commerce capabilities.

There are dedicated e-commerce website builders, but these are often paid solutions with robust functionality such as apps for payment and shipping. 

Free website builders often integrate with a third-party e-commerce application or support a simple built-in store.

13. Third-party Integrations

There’s nothing worse than realizing your existing tech stack doesn’t work with the website builder you chose. Thus, it’s crucial to consider whether a website builder allows third-party integrations.

Your website builder should integrate with external tools, such as email marketing, e-commerce, and social software.

14. Analytics and Reporting

Your website builder should also have an analytics and reporting function to measure important metrics like the site’s popular pages, bounce rate, average duration per visit, and more.

Alternatively, you can track your website metrics in an analytics and reporting tool. When you bring your web analytics together with other key funnel metrics like trials or activation rate onto a dashboard, you give everyone on your team the ability to explore your data and uncover insights.

Picking Your Website Builder

There you have it! Since most of these website builders are free, try out a couple if you’re unsure of the best fit. In particular, take note of what you really want to get out of your site to ensure your needs will be met by one of these builders.

Editor’s Note: This post was originally published in November 2018 but was updated in October 2019 for comprehensiveness.

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Here’s Optimizely’s Automatic Sample Ratio Mismatch Detection

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Here's Optimizely’s Automatic Sample Ratio Mismatch Detection

Optimizely Experiment’s automatic sample ratio mismatch (SRM) detection delivers peace of mind to experimenters. It reduces a user’s exposure time to bad experiences by rapidly detecting any experiment deterioration.

This deterioration is caused by unexpected imbalances of visitors to a variation in an experiment. Most importantly, this auto SRM detection empowers product managers, marketers, engineers, and experimentation teams to confidently launch more experiments. 

How Optimizely Experiment’s stats engine and automatic sample rate mismatch detection work together

The sample ratio mismatch actslike the bouncer at the door who has a mechanical counter, checking guests’ tickets (users) and telling them which room they get to party in.

Stats engine is like the party host who is always checking the vibes (behavior) of the guests as people come into the room.

If SRM does its job right, then stats engine can confidently tell which party room is better and direct more traffic to the winning variation (the better party) sooner.

Why would I want Optimizely Experiment’s SRM detection?

It’s equally important to ensure Optimizely Experiment users know their experiment results are trustworthy and have the tools to understand what an imbalance can mean for their results and how to prevent it.

Uniquely, Optimizely Experiment goes further by combining the power of automatic visitor imbalance detection with an insightful experiment health indicator. This experiment health indicator plays double duty by letting our customers know when all is well and there is no imbalance present.

Then, when just-in-time insight is needed to protect your business decisions, Optimizely also delivers just-in-time alerts that help our customers recognize the severity of, diagnose, and recover from errors.

Why should I care about sample ratio mismatch (SRM)?

Just like a fever is a symptom of many illnesses, a SRM is a symptom of a variety of data quality issues. Ignoring a SRM without knowing the root cause may result in a bad feature appearing to be good and being shipped out to users, or vice versa. Finding an experiment with an unknown source of traffic imbalance lets you turn it off quickly and reduce the blast radius.

Then what is the connection between a “mismatch” and “sample ratio”?

When we get ready to launch an experiment, we assign a traffic split of users for Optimizely Experiment to distribute to each variation. We expect the assigned traffic split to reasonably match up with the actual traffic split in a live experiment. An experiment is exposed to an SRM imbalance when there is a statistically significant difference between the expected and the actual assigned traffic splits of visitors to an experiment’s variations.

1. A mismatch doesn’t mean an imperfect match

Remember: A bonified imbalance requires a statistically significant result of the difference in visitors. Don’t expect a picture-perfect, identical, exact match of the launch-day traffic split to your in-production traffic split. There will always be some ever-so-slight deviation.

Not every traffic disparity automatically signifies that an experiment is useless. Because Optimizely deeply values our customers’ time and energy, we developed a new statistical test that continuously monitors experiment results and detects harmful SRMs as early as possible. All while still controlling for crying wolf over false positives (AKA when we conclude there is a surprising difference between a test variation and the baseline when there is no real difference). 

2. Going under the hood of Optimizely Experiment’s SRM detection algorithm

Optimizely Experiment’s automatic SRM detection feature employs a sequential Bayesian multinomial test (say that 5 times fast!), named sequential sample ratio mismatch. Optimizely statisticians Michael Lindon and Alen Malek pioneered this method, and it is a new contribution to the field of Sequential Statistics. Optimizely Experiment’s sample ratio mismatch detection harmonizes sequential and Bayesian methodologies by continuously checking traffic counts and testing for any significant imbalance in a variation’s visitor counts. The algorithm’s construction is Bayesian inspired to account for an experiment’s optional stopping and continuation while delivering sequential guarantees of Type-I error probabilities.

3. Beware of chi-eap alternatives!

The most popular freely available SRM calculators employ the chi-square test. We highly recommend a careful review of the mechanics of chi-square testing. The main issue with the chi-squared method is that problems are discovered only after collecting all the data. This is arguably far too late and goes against why most clients want SRM detention in the first place. In our blog post “A better way to test for sample ratio mismatches (or why I don’t use a chi-squared test)”, we go deeper into chi-square mechanics and how what we built accounts for the gaps left behind by the alternatives.

Common causes of an SRM  

1. Redirects & Delays

A SRM usually results from some visitors closing out and leaving the page before the redirect finishes executing. Because we only send the decision events once they arrive on the page and Optimizely Experiment loads, we can’t count these visitors in our results page unless they return at some point and send an event to Optimizely Experiment.

A SRM can emerge in the case of anything that would cause Optimizely Experiment’s event calls to delay or not fire, such as variation code changes. It also occurs when redirect experiments shuttle visitors to a different domain. This occurrence is exacerbated by slow connection times.

2. Force-bucketing

If a user first gets bucketed in the experiment and then that decision is used to force-bucket them in a subsequent experiment, then the results of that subsequent experiment will become imbalanced.

Here’s an example:

Variation A provides a wildly different user experience than Variation B.

Visitors bucketed into Variation A have a great experience, and many of them continue to log in and land into the subsequent experiment where they’re force-bucketed into Variation A.

But, visitors who were bucketed into Variation B aren’t having a good experience. Only a few users log in and land into a subsequent experiment where they will be force-bucketed into Variation B.

Well, now you have many more visitors in Variation A than in Variation B.

3. Site has its own redirects

Some sites have their own redirects (for example, 301s) that, combined with our redirects, can result in a visitor landing on a page without the snippet. This causes pending decision events to get locked in localStorage and Optimizely Experiment never receives or counts them.

4. Hold/send events API calls are housed outside of the snippet

Some users include hold/send events in project JS. However, others include it in other scripts on the page, such as in vendor bundles or analytics tracking scripts. This represents another script that must be properly loaded for the decisions to fire appropriately. Implementation or loading rates may differ across variations, particularly in the case of redirects.

Interested?  

If you’re already an Optimizely Experiment customer and you’d like to learn more about how automatic SRM detection benefits your A/B tests, check out our knowledge base documentation:

For further details you can always reach out to your customer success manager but do take a moment to review our documentation first!

If you’re not a customer, get started with us here! 

And if you’d like to dig deeper into the engine that powers Optimizely experimentation, you can check out our page faster decisions you can trust for digital experimentation. 

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How to Use Email Marketing Automation to Encourage SaaS Adoption

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How to Use Email Marketing Automation to Encourage SaaS Adoption

SaaS adoption refers to the process that earns your product a permanent place in your user’s workflow. This happens when you empower your audience to extract useful value from your solutions.

Email, a tried and tested communication tool, plays an essential role in helping brands relay their product’s value to their customers and educate them on how to make the most of it.

However, smaller teams might find themselves at a crossroads, balancing the need for personalized communication with the scale of their user base

Email marketing automation offers a practical solution by ensuring that each message is tailored and timely, yet sent out with minimal manual effort.

In this article, let’s look at five tips that will help you build robust email marketing automation that will motivate your audience to adopt your tool and make it a part of their daily lives.

1. Segment your audience

Audience segmentation is crucial for personalizing your emails, which in turn, can significantly boost SaaS product adoption. Remember, a message that resonates with one segment might not strike a chord with another.

The key to effective segmentation is understanding where each customer is in their journey. Are they new subscribers, active users, or perhaps at the brink of churning?

Here are some actionable steps to segment your audience effectively:

  1.  Analyze User Behavior: Look at how different users interact with your SaaS product. Are they frequent users, or do they log in sporadically? This insight can help you create segments like ‘active users’, ‘occasional users’, and ‘at-risk users’.
  2.  Utilize Sign-up Data: Leverage the information gathered during the sign-up process. This can include job roles, company size, or industry, which are excellent parameters for segmentation.
  3.  Monitor Engagement Levels: Keep an eye on how different segments interact with your emails. Are they opening, clicking, or ignoring your messages? This feedback will help you refine your segments and tailor your approach. Plus, consider setting up small business phone systems to enhance communication with your audience.

2. Create campaigns based on behavior

Sending behavior-based campaigns is pivotal in effective email marketing. By focusing on performance metrics such as open rates, click-through rates, and engagement times, you can gauge the effectiveness of your emails and adjust your strategy accordingly.

You can also use digital signage to entertain or make customers aware of something new – product or service, through a digital sign.

Different types of email campaigns serve various purposes:

  1. Educational Campaigns: These are designed to inform and enlighten your audience about their problem. They can include tips, best practices, and how-to guides. The goal here is to provide value and establish your brand as a thought leader in your industry.
  2. Interactive Campaigns: These campaigns encourage user engagement through surveys, quizzes, microblogging platforms, or feedback forms. They not only provide valuable insights into user preferences but also make the recipients feel heard and valued.
  3. Onboarding Campaigns: Targeted toward new users, these messages help them get the value they seek from your product as soon as possible. They can include step-by-step tutorials, video guides, or links to helpful resources.

4.Re-engagement Campaigns: Aimed at inactive users, these emails strive to reignite their interest in your SaaS product. They might include product updates, special offers, or reminders of the benefits they’re missing out on.

3. A/B test before deployment

Rather than pushing a new campaign to your entire audience as soon as you draft the emails, A/B testing helps you know whether your messages are any good.

Here are some best practices for A/B testing in email automation:

  1. Test One Variable at a Time: Whether it’s the subject line, email content, or call-to-action, change just one (or a couple) element per test. This clarity helps in pinpointing exactly what works and what doesn’t.
  2. Choose a Representative Sample: Ensure that the test group is a good mix of your target audience as a whole. This way, the results are more likely to reflect how your entire audience would react.
  3. Measure the Right Metrics: Depending on what you’re testing, focus on relevant metrics like open rates, click-through rates, or conversion rates. This will give you a clear picture of the impact of your changes. Along with these steps, it’s important to use an SPF checker to ensure your emails aren’t marked as spam and increase the deliverability rate.
  4. Use the Results to Inform Your Strategy: Once you have the results, don’t just stop at implementing the winning version. Analyze why it performed better and use these insights to inform your future campaigns.
  5. Don’t Rush the Process: Give your test enough time to gather significant data. Adopt comprehensive marketing reporting solutions that give you a clear picture of your campaigns’ efficacy.

4. Leverage email templates

When managing multiple email automation campaigns, each with potentially dozens of emails, the task of creating each one from scratch can be daunting. Not to mention, if you have multiple writers on board, there’s a risk of inconsistency in tone, style, and branding.

Email templates are your secret weapon for maintaining consistency and saving time. They provide a standardized framework that can be easily customized for different campaigns and purposes.

They are also a great way to communicate with your customers. Another way to communicate efficiently with your customer is through best small business phone systems, which is especially efficient when conveying information about your product or service.

Here’s a rundown of various types of templates you should consider having:

  1. Welcome: For greeting new subscribers or users. It should be warm, inviting, and informative, setting the tone for future communications.
  2. Educational Content: Used for sharing tips, guides, and resources. If you are making this template to introduce online GCSE physics tutor services that you provide, you should be clear, concise, and focused on delivering value in your template.
  3. Promotional: For announcing new features, offers, or services. It should be eye-catching and persuasive without being overly salesy.
  4. Feedback Request: Designed to solicit user feedback. This template should be engaging and make it easy for recipients to respond.
  5. Re-engagement: Aimed at rekindling interest among inactive users. It should be attention-grabbing and remind them of what they’re missing.
  6. Event Invitation: For webinars, workshops, or other events. This should be exciting and informative, providing all the necessary details.

5. Use a tool that works for you

Email is more than just a marketing platform; it’s a multifaceted tool that can drive customer engagement, support, and retention. Given its versatility, it’s crucial to choose the right email automation tool that aligns with your specific needs.

When selecting an email automation tool, consider these key features:

  1. Intuitive Interface: Even your non-technical team members should find it easy to use.
  2. Robust Segmentation Capabilities: The tool must offer advanced segmentation options to target your emails accurately.
  3. A/B Testing Functionality: Essential for optimizing your email campaigns.
  4. Integration with Other Tools: Look for a tool that integrates seamlessly with your CRM, analytics, and other marketing platforms. Additionally, integrating a multilingual translation support can further enhance the tool’s versatility, allowing you to reach a diverse audience with tailored content in their preferred languages.

Popular tools like Mailchimp and ActiveCampaign offer free trials which are great for brands to take these for a spin before making a choice.

Wrapping up

Leveraging email automation makes it easier for SaaS brands to market their solutions to their audience and ultimately increase adoption rates.

Segmenting audiences, creating messages based on their behavior, testing emails before setting campaigns live, utilizing templates for speed and consistency, and adopting a tool that you are comfortable working with are essential email marketing automation tips to help you get started on the right foot.

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MARKETING

Marketing Team Reorgs: Why So Many and How To Survive

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Marketing Team Reorgs: Why So Many and How To Survive

How long has it been since your marketing team got restructured? 

Wearing our magic mind-reading hat, we’d guess it was within the last two years. 

Impressed by the guess? Don’t be.  

Research from Marketing Week’s 2024 Career and Salary Survey finds that almost half of marketing teams restructured in the last 12 months. (And the other half probably did it the previous year.) 

Why do marketing teams restructure so often? Is this a new thing? Is it just something that comes with marketing? What does it all mean for now and the future? 

CMI chief strategy advisor Robert Rose offers his take in this video and the summary below. 

Marketing means frequent change 

Marketing Week’s 2024 Career and Salary Survey finds 46.5% of marketing teams restructured in the last year — a 5-percentage point increase over 2023 when 41.4% of teams changed their structure. 

But that’s markedly less than the 56.5% of marketing teams that restructured in 2022, which most likely reflected the impact of remote work, the fallout of the pandemic, and other digital marketing trends. 

Maybe the real story isn’t, “Holy smokes, 46% of businesses restructured their marketing last year.” The real story may be, “Holy smokes, only 46% of businesses restructured their marketing.” 

Put simply, marketing teams are now in the business of changing frequently. 

It raises two questions.  

First, why does marketing experience this change? You don’t see this happening in other parts of the business. Accounting teams rarely get restructured (usually only if something dramatic happens in the organization). The same goes for legal or operations. Does marketing change too frequently? Or do other functions in business not change enough? 

Second, you may ask, “Wait a minute, we haven’t reorganized our marketing teams in some time. Are we behind? Are we missing out? What are they organizing into? Or you may fall at the other end of the spectrum and ask, “Are we changing too fast? Do companies that don’t change so often do better? 

OK, that’s more than one question, but the second question boils down to this: Should you restructure your marketing organization? 

Reorganizing marketing 

Centralization emerged as the theme coming out of the pandemic. Gartner reports (registration required) a distinct move to a fully centralized model for marketing over the last few years: “(R)esponsibilities across the marketing organization have shifted. Marketing’s sole responsibilities for marketing operations, marketing strategy, and marketing-led innovation have increased.”  

According to a Gartner study, marketing assuming sole responsibility for marketing operations, marketing innovation, brand management, and digital rose by double-digit percentage points in 2022 compared to the previous year.  

What does all that mean for today in plainer language? 

Because teams are siloed, it’s increasingly tougher to create a collaborative environment. And marketing and content creation processes are complex (there are lots of people doing more small parts to creative, content, channel management, and measurement). So it’s a lot harder these days to get stuff done if you’re not working as one big, joined-up team. 

Honestly, it comes down to this question: How do you better communicate and coordinate your content? That’s innovation in modern marketing — an idea and content factory operating in a coordinated, consistent, and collaborative way. 

Let me give you an example. All 25 companies we worked with last year experienced restructuring fatigue. They were not eager creative, operations, analytics, media, and digital tech teams champing at the bit for more new roles, responsibilities, and operational changes. They were still trying to settle into the last restructuring.  

What worked was fine-tuning a mostly centralized model into a fully centralized operational model. It wasn’t a full restructuring, just a nudge to keep going. 

In most of those situations, the Gartner data rang true. Marketing has shifted to get a tighter and closer set of disparate teams working together to collaborate, produce, and measure more efficiently and effectively.  

As Gartner said in true Gartner-speak fashion: “Marginal losses of sole responsibility (in favor of shared and collaborative) were also reported across capabilities essential for digitally oriented growth, including digital media, digital commerce, and CX.” 

Companies gave up the idea of marketing owning one part of the customer experience, content type, or channel. Instead, they moved into more collaborative sharing of the customer experience, content type, or channel.  

Rethinking the marketing reorg 

This evolution can be productive. 

Almost 10 years ago, Carla Johnson and I wrote about this in our book Experiences: The 7th Era of Marketing. We talked about the idea of building to change: 

“Tomorrow’s marketing and communications teams succeed by learning to adapt — and by deploying systems of engagement that facilitate adaptation. By constantly building to change, the marketing department builds to succeed.” 

We surmised the marketing team of the future wouldn’t be asking what it was changing into but why it was changing. Marketing today is at the tipping point of that. 

The fact that half of all marketing teams restructure and change every two years might not be a reaction to shifting markets. It may just be how you should think of marketingas something fluid that you build and change into whatever it needs to be tomorrow, not something you must tear down and restructure every few years.  

The strength in that view comes not in knowing you need to change or what you will change into. The strength comes from the ability and capacity to do whatever marketing should. 

HANDPICKED RELATED CONTENT:  

Want more content marketing tips, insights, and examples? Subscribe to workday or weekly emails from CMI.

Cover image by Joseph Kalinowski/Content Marketing Institute 

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