In the world of social media marketing, there are hundreds of tools and software with features capable of helping you with different aspects of your social media strategy. These tools — also known as social media management tools — can assist with social media creation, collaboration, planning, scheduling , sharing, analysis, and more.
In this blog post, we’ll cover what social media management tools are, how your team can benefit from them, and 12 of the best options available today.
Let’s get started.
What is social media management?
Social media management is the process of handling (managing) your entire social media strategy. This includes planning, publishing, engaging, strategizing, and analyzing your social media content across the social platforms your business uses. It also entails understanding your social media strategy’s level of success so you can improve upon it.
Social Media Management Tools
As mentioned above, there are a plethora of social media management tools available today. Some are meant to help with a wide array of social media management needs. Meanwhile, other tools are meant for specific types of social media management (e.g. tools for agencies) or facets of social media management (e.g. social listening or analytics). No matter your needs, goals, or industry, there’s a social media management tool for you.
Why use social media management tools?
Social media management tools assist with your social media strategy — typically, they have scheduling, publishing, collaborating, listening, and/or reporting capabilities. They also often have the ability to streamline interactions with followers cross-platform, offer access to all of your social accounts via a single dashboard, and analyze your success. They may also integrate with other tools your team uses such as your Marketing Software or CRM.
12 Best Social Media Management Tools
- HubSpot Social Media Management Software
- Sprout Social
- Content Cal
The 12 tools below are separated into categories based on what they’re meant for — as you read their descriptions, keep in mind that some of them overlap categories. For example, many of the general tools are great for small businesses — and many of the free tools are too.
Best General Social Media Management Tools
The following tools are ideal for all social media management teams — you can customize them to help you meet your specific needs and goals.
Key Feature: Manage your entire social media marketing strategy on one platform.
HubSpot monitors all interactions, conversations, and audiences on your Facebook, Instagram, Twitter, and LinkedIn profiles. It allows you to effectively target specific audiences with personalized messaging using context from the contact database in your CRM as well as data from your Marketing Software. Meaning, with HubSpot, you can manage your entire social media strategy — from planning to sharing to analysis — from a single and central location.
You can also use HubSpot’s Social Media Management software to turn your content offers into social posts, schedule posts weeks in advance, and monitor trending keywords that are relevant to your brand and audience.
Key Feature: Social listening tools that help you learn more about your audiences behavior on the platforms you use.
SproutSocial is a social media management tool that assists with social listening, publishing, engagement, and analysis. The tool streamlines the processes of sharing relevant content on social platforms as well as creating and sending personalized messages to prospects, customers, and followers — all of this support frees up valuable time for social media managers.
Customer service features exist to help you offer assistance to customers on social when they want and need it. With Sprout Social you’ll be able to develop a better understanding of who your audience members are and what they want from you on social as well as how you can improve upon your current strategy.
Key Feature:: Customer service dashboard helps you respond to and stay on top of all customer queries.
Falcon.io is a social media marketing platform with a social media management solution that saves you time by helping you maximize reach, impact, and engagement among your audience.
The software has social listening capabilities to help you identify target audience members and prospects, understand what people are saying about your brand on social media, identify opportunities for engagement, and efficiently respond to any customer comments or concerns.
There’s also a content calendar that makes cross-platform social media planning easy and quick. Plus, you can view and respond to all customer messages and questions on one dashboard so no queries go unresolved.
(Note: Falcon.io integrates with HubSpot so you can easily sync customer data for campaigns, create custom audiences, and offer effective customer service via social media.)
Best Free Social Media Management Tools
Here are some effective free social media management tools. It’s not uncommon for tools to have a free version as well as paid plans that you can upgrade to as you grow and require greater functionality from your tool.
Key Feature:Social media scheduling for up to 30 social posts, for free.
Hootsuite is a social media marketing and management tool. It has a dashboard through which you can manage all aspects of your social media strategy. Although there are paid plans with more capabilities, Hootsuite offers a free plan that works well if you’re a small business. With the free plan, you can schedule up to 30 social posts in advance.
You’ll also be able to manage three different social profiles from your dashboard with Hootsuite’s free plan. Lastly, this option works for small businesses because only one person has access to the account.
Key Feature:Manage all of your business’ different Twitter accounts in one dashboard.
Although TweetDeck is just for Twitter users, it’s a powerful social media management tool if you’re on the platform. This free tool allows you to simultaneously manage multiple Twitter profiles via a central dashboard.
Schedule Tweets ahead, monitor your competition, set alerts for your most important Tweets and Twitter activity, and manage your lists with ease. You can also customize your timelines as well as view and respond to conversations and Tweets in real-time via your dashboard.
Key Feature:Create a custom posting schedule for each of your business’ platforms.
Buffer has a free plan that you can move to once you’ve completed your free trial with the software. Similar to Hootsuite, Buffer’s free plan works well if you have a small business with a small social media presence. This plan offers the ability to manage three social channels. You can schedule 10 posts in advance and only one user has access to your Buffer dashboard.
Best Social Media Management Tools for Small Businesses
Here are some social media management tools meant for small businesses.
Key Feature:Cross-post social media content on all of your profiles for maximum reach and impact.
Everypost is a social media tool that allows you to manage multiple profiles and accounts at once. Customize your social posts, schedule them in advance, and share them all via a single platform.
Tailor social content for different platforms and then cross-post it from Everypost to streamline the process of sharing content across profiles. Use the tool to collaborate internally and manage roles — this way, you can delegate content to certain people on your team as needed.
Key Feature:Access to metrics that help you understand the ROI of your social media tactics.
Agorapulse is a social media management platform that helps you improve social engagement and relationship building across your social profiles.
With this tool, you can schedule your content, interact with followers, and get reports to determine the success of your strategy and ROI of your engagement. There’s also a single inbox through which you can view, share, and respond to customer comments and questions.
Real-time collaboration makes it easy to send different team members customer inquiries and work on content together. Take advantage of the flexible scheduling features to either schedule individual posts or bulk schedule posts.
Additionally, the Agorapulse CRM that this tool automatically comes with tracks followers and their interactions with your brand so you can learn from those engagements now and reference them in the future.
Key Feature:Pull content from your other marketing tools to share on social media.
ContentCal is a social media management tool meant for planning and publishing content. There’s an easy-to-use visual calendar you can pair with approval flows to ensure specific posts are shared at the right time.
Pull in content from other tools — such as Facebook, Slack, Google Drive, or Dropbox — to share on social. You can also collaborate with team members and ask for their feedback easily using the tool’s comments feature.
Best Social Media Management Tools for Agencies
The following social media management tools are ideal for agencies.
Key Feature:Content suggestion feature gives new ideas for content that is sure to resonate with your clients audience.
Sendible is a social media management platform specifically designed for agencies. The tool has an interactive and customizable content calendar so you and your team can view and collaborate on all social posts that are created, planned, and shared.
Use the content suggestion feature to get new ideas for content that’s likely to resonate with your client’s audience. There’s also a single-view inbox so you can look at all client messages at once — plus a priority filter option which allows you to filter and prioritize chats.
Lastly, set up user hierarchies and workflows to set permissions for certain team members — this way, certain people have to sign off on client content prior to it going live.
Key Feature:Workflows allow for easy collaboration between agencies and clients.
Nuvi is a social media management, marketing, and customer experience (CX) platform. It includes management tools for social listening, planning, publishing, engaging, reporting, and more — all with an end goal of creating an excellent experience for your customers and clients. Add permissions to your workflows so team members at your agency can collaborate and ensure all content is reviewed by the necessary people prior to it going live.
Create, plan, and schedule your content so it goes live when it needs to. Then, measure performance and keep an eye on competitors to understand what social media strategies are working best for them.
The engagement feature will make it easy to prioritize social media engagement and allow you to organize, prioritize, and share those engagements internally with the correct team members. Plus social listening features will ensure you don’t miss a beat across any of your accounts.
Key Feature:Create content mock-ups so clients can seamlessly give approval and feedback before publishing.
HeyOrca! is a social media management tool for agencies. The platform allows you to manage all of your social content and clients in a central location so you can offer a seamless and memorable customer experience.
The content calendar allows you to share your plans for scheduled content easily with team members and/or clients. Create multiple content calendars — each with unique team members and social profiles — for each of your clients to keep things organized.
Create mock ups of all content you plan to share on social so your team members and clients can give the go-ahead prior to it being shared. You can also easily share your content with clients via HeyOrca! to get their feedback (and you can choose which versions of that content you want your clients to be able to see or not see).
Lastly, offer clients easy-to-understand reports to show them how successful the content you’re creating for their social media profiles is.
The management tools we reviewed above have the power to help you reach (and exceed) your social media goals. Determine what you need out of a tool to help you identify which option has the capabilities and features needed to help you achieve those goals.
5 Strategies for Growing Your Business Through Digital Marketing
Digital marketing is a powerful way to connect with more people who are interested in what you have to offer. Growing your business through digital marketing can help you reach your ultimate goal: more revenue.
In fact, a study by StrategyR revealed that the compound annual growth rate of digital marketing from 2020-2026 is projected at 13.9%. This means more businesses will be embracing digital marketing and reaping its benefits.
Do you really want to be left behind?
A digital marketing strategy directs your focus to certain targets, priorities, resources, and actions, usually over the long haul. These strategies enable you to achieve your primary objectives and aim for next-level growth.
Read on and learn the five strategies that will help you in growing your business through digital marketing.
5 Strategies for Growing Your Business Through Digital Marketing
Here are the top five digital marketing strategies you can use to build your business.
1. Maintain an Active Social Presence
If you want to grow your business using digital marketing, it’s important to establish a solid online presence on social media and search engines. And an active one at that.
According to recent estimates by Statista, more than 4.26 billion people used social media in 2021, which is expected to rise to nearly six billion by 2027.
When you maintain an active online presence on social media, you’ll be able to attract attention to your company without making a huge financial investment.
Here are a few other ways to maintain an active online presence:
- Keep up with the latest trends on social media
- Regularly update your website’s blog and share it on social media
- Create and share product demo videos
You can also put up captivating infographics that exhibit distinctive ways of establishing the relevance of your business and brand.
However, it’s important not to spread yourself too thin by joining every social media platform out there.
Stick to the channels where your target customers are most likely to be active. In doing so, you’ll be able to maximize the impact of your digital marketing efforts.
2. Recognize and Respond to all Consumer Feedback and Reviews
According to BrightLocal, more consumers are reading online reviews than ever before. In 2021, 77% of them always or regularly read them when browsing for local businesses (up from 60% in 2020).
Customer feedback and reviews are great as they can help with customer experience management. You can easily figure out what they need from their reviews and make the required improvements.
Additionally, responding to positive and negative reviews can also help you manage the perception of your business.
And that’s why you should prioritize learning how to respond to both good and negative customer feedback.
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When responding to feedback, you should:
- Respond quickly
- Thank the customer for their feedback
- Acknowledge the problem that the customer experienced
- Explain how you plan to solve the problem
- Take the discussion away from social media
- Follow up with the customer after you’ve implemented the solution
A great way of collecting customer feedback before they write reviews is by using AI-powered chatbots. They can reach out to your audience and ask them for their feedback so that you can improve your chances of retaining customers and attracting new ones.
Here’s an example of a good customer review and a reply from the owner.
Reviews are also important because they give prospects the social proof they require to make a purchase.
But it can take a lot of time and tedious manual effort to solicit, compile and track all of this feedback. That is where review tools such as piHappiness, SurveySparrow, Typeform, AskNicely and SurveyMonkey come in.
You can use these tools to collect consumer feedback and reviews through online surveys.
3. Leverage Influencer Marketing
Influencer marketing is another effective way of growing your business through digital marketing.
Partnering with influencers can help drive your brand awareness, lead generation, and even sales. You can leverage this strategy by partnering with social media personalities who are right for your brand (have similar ideals, similar audience, etc.).
For example, FabFitFun partnered with Ayesha Curry, a well-known chef, as part of their influencer marketing strategy on Facebook.
To further drive the growth of your sales using influencer marketing, you can combine it with affiliate marketing where you can give a commission to your influencers for every sale they drive. This makes it a win-win situation for both parties as their revenues increase.
4. Organize Online Marketing Events/Virtual Events
Organizing online marketing events is a great way to gain exposure for your business and create interest in your products or services.
An online event is one in which people interact with others in an online setting on the web rather than meeting in person.
But there’s a catch here.
You need to identify your target audience for the events.
By targeting the right audience and at the right time, you can communicate with your prospects at every stage of the buyer’s journey.
Webinars are good examples of virtual events that are becoming increasingly popular since they make learning about a product or service easier.
A study by ON24 shows that the average webinar attendee conversion rate is 61%.
What’s more, since online events are digital, they offer a unique opportunity to collect first-party data through registrations and attendee engagement in-event and via social media. This helps you tailor your marketing messaging for them too.
Some platforms provide granular analytics into attendee engagement and experience, allowing organizers to tweak and improve experiences.
You can easily see metrics such as views, likes, clicks, impressions, and comments on the dashboard of the tools in use.
If you’re a business owner, this is yet another effective way of growing your business through digital marketing.
5. Find Out How Your Competitors are Positioning Themselves in the Market
Understanding how your competitors are positioned in the market allows you to fine-tune your business plan to counter competitive challenges and strengthen your position.
Conduct research to find out what your competitors are doing online. You can use tools such as Ahrefs, Semrush, SpyFu, BuzzSumo, or Searchmetrics to track your competitor’s digital marketing campaigns.
For instance, see how this Semrush review shows how the tool gives you a glance into your competitors’ strategy or conduct competitor research.
You can also look at their website design, social media presence, and blog to understand their strategies better.
By understanding your competition and catering to your customers’ needs, you can position yourself as a leader in your industry.
To recap, we’ve looked at five proven strategies for growing your business through digital marketing.
From maintaining an active social media presence to seeing and responding to reviews, there’s a lot that you need to do to give your brand the much-needed boost. Partnering with influencers and organizing online events are great tactics too.
By implementing these strategies, you’ll soon see a boost in your sales and customer interaction with you and your brand.
Have any questions about these strategies? Ask them in the comments and I’ll answer them.
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