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How brands can handle negative Facebook comments

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managing Facebook comments

managing Facebook comments

As a reputation consultant, I have handled a full range of public relations issues through Facebook, and if there is one issue that will always be as present as death and taxes, it is negative comments on social media! It is not unusual for organizations — whether they be Fortune 500 companies, mom-and-pop shops, churches, or non-profits — to face negative comments on Facebook. So, I have prepared an updated list of pro tips on how to handle the negativity.

I have written on this topic previously – six years ago I wrote “10 tactics for handling haters on Facebook”, and provided a similar list of tips. However, interfaces at Facebook have changed some since then, and there are more options for one to consider regarding how to manage negativity as effectively as possible.

I remind you that a “light touch” is usually the very best approach to handling negativity on Facebook. When people feel like they are being controlled, “managed,” or that their voice is suppressed, they may escalate to something more extreme and more damaging than a mere negative comment. Sometimes the impulse for smaller companies is to suspend or delete their Facebook Page when confronted with a lot of this negativity.

Let me tell you that this impulse should usually be suppressed. People posting negative comments on social media are seeking respect and acknowledgment, and a Facebook comment can be a pressure release valve that keeps them from escalating into posting negative messages in less manageable arenas like reviews or blog posts. It can also help prevent them from spiraling into credit card chargebacks, attorney general complaints, or even lawsuits.

With that “light touch” philosophy in mind, here is my secret arsenal of tactics for handling negative comments posted on Facebook Pages.

Attempting to diffuse the negativity by responding politely and professionally can sometimes immediately take things down a notch and can be viewed as an overall positive by other consumers who will see the sequence. This is an opportunity to display that you are professional, even in the face of criticism.

Take reasonable criticism seriously, such as responding with some appropriate variation of, “We see your point, and we are going to work to do better.” For customer service issues, try to move the negative interactions out of the public eye by saying something like, “We would like to address this with you directly – please send us an email or call us so that we can discuss the specifics.”

Generally, avoid “returning fire” by matching negativity with negativity. While it may be satisfying to win at one-upmanship or insult an obnoxious person, you are losing the appearance of professionalism with the rest of your audience, and wasting time and resources on things that are not your goals.

Again, if you meet negativity with negativity, you may cause an escalation that will cost much more than a few negative comments. But, if replying is unlikely to work and create an overall positive narrative, proceed to the next tips on this list.


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Hide negative comments

Facebook offers one of the best set of social media management tools out there. If you do not want a comment to appear on one of your posts where all can see it, you can click to hide it from view. The Hide control link appears below the post or on the right side if you hover over it, enabling a few different management options that include “Hide”. The brilliant part of this option is that the negative comment will still appear to be visible when the person who posted it views the comments, and also their friends will still be able to see it.

You can also reply to their comment, as per my first tip above, so when you hide their comment, replies to that comment are automatically hidden from everyone else on your Page as well! This can diffuse the anger of the commenter some, as they feel they have accomplished their goal of broadcasting a statement. Short of replying and managing the comment in the public space, this is the best option available. If you are short on time, or your Page receives far too many comments on a daily basis for you to deal with, see the other tips below for further options.

hide comments on Facebook

Delete negative comments

Similar to the Hide control, Facebook will allow you to delete comments from your Page entirely. I recommend that you first wait a while for the individual to see that their comment has been visible so they do not keep returning to repost it. Then, click on the three dots beside the comment and select “Delete”.

You will want to use Hide in most cases so that the user does not return and repost, but deleting it may be the best option in some cases, particularly where others have circled in to add their own comments to the original negative one.

Limit the commentators!

Once you have removed a negative comment by hiding or deleting it, you could then limit the commentators on the post so that the critic cannot return and add the negative things all over again.

Once a post is made on a Facebook Page, one may limit the commentators by clicking the three dots in the upper right corner and selecting “Who can comment on your post?” This brings up a menu of options for Public, Pages you follow, and Profiles and Pages you mention. Selecting “Pages you follow” or “Profiles and Pages you mention” will make it so that only those in those groups may comment. This locks out your negative commentator from the post. You could also do this right after posting.

But, there is a negative ramification to limiting the commentators: Facebook uses post interactions, including comments, when determining how many people in your followers list are likely to see the post on their timelines. Once you limit commentators, you are thus sandbagging your promotion efforts to a degree.

limiting commentators on Facebook

Wait. Delete. Repost.

If you just want to scrub the slate clean and start over without the negative baggage, you can always delete your original post, and then post it anew. Doing this will eliminate all the comments.

However, there are significant downsides to this. Just as with the option of limiting the commentators, this de-optimizes the post such that fewer people may see the more recent version.

Facebook displays posts to your followers according to an algorithm that limits or increases visibility based upon a number of factors, including how many people have already interacted with the post. So, a post that already has a number of likes or reactions, comments and shares will lose all those beneficial signals and start over at ground zero. And, you can expect that people who had already interacted with the original post will assume that they do not need to react to, comment on, or share the same post all over again – except for the negative commentator who might return to deface the post with their comment again. So, you might reserve the delete-and-repost tactic for only extreme cases where a post has become some sort of negative, chaotic, feeding frenzy mess.

Set up default moderation for your Page

Businesses have long needed a means for setting all visitors’ comments to be moderated by default so that they can check and approve them, rather than having everything posted to their Pages’ comment section. Thus, it remains surprising to me that there really is not a setting to do this on Facebook.

However, I invented a hack back in 2016 that enables you to do this with the “Content Moderation” settings, which allows you to have a specific set of keywords automatically hidden by default so that you must approve any comments containing those words before your entire audience will see them.

I developed a list of the top most popular English words, which can be added to Facebook’s Content Moderation setting. The words are based on word usage frequency from multiple sources. There are over 1,500 words in this list, and I guarantee they will block 95% to 99.99% of comments from being publicly posted on your Page – and because they will hide most comments, the visitors who post the comments will not realize they are being moderated!

There is already a profanity filter in the Page settings that will keep comments containing strong language from becoming visible just like the Content Moderation tool – you should leave that filter turned on for most Pages. Please note that you will need to review and manually approve all the comments to your Page after implementing this, so it will increase your workload some. If you do not approve comments, you will end up reducing the visibility of your posts in Facebook’s algorithm.

This really should only be used for Pages that have a chronic problem with spam and/or negative and inappropriate comments. Also, be aware that there are some tricky types of comments that will slip through, unmoderated, with this method. (I won’t describe how a few can slip through, since that could give people ideas.)

To use the list, download this CSV and then upload it to your Facebook Page using the Content Moderation setting.

Facebook content moderation

Block the negative commentator from your Page

Does your Page have a constant heckler? This happens at times. If so, you can use the Facebook Page settings to ban them from the Page so they will no longer be able to post comments.

Under the Page’s settings, find the link for “People and other Pages”, click on it, and then search for the user under “People who Like this Page” or “People who follow this Page.” Once you have located them, click the box next to their avatar icon to select them, then click the gear icon button in the upper right of the Page and select “Ban from Page” in the small popup menu. If the heckler is not listed among those who like or follow the Page, click on the box titled “People who Like this Page” that is just above the table listing people who like the Page. Then, select “Ban a person.” Type in the person’s name, select the right person and click to save.

There are some challenges with this option. Highly motivated haters can set up new Facebook accounts under other names, and return to continue heckling the Page. Also, a person will notice they are banned when they try to access the Page, and this may inspire them to post negativity elsewhere in channels that you may not be able to control or influence as easily. So, keep in mind the adage that while you want to keep your friends close to you, you may want to keep your enemies closer!

banning a commentator on Facebook

Hire a third-party moderation service

For organizations that are posting to multiple social media platforms, or that have thousands of followers interacting with their posts, handling all users’ comments, including the negative ones, can be a task requiring round-the-clock management capabilities and a significant time commitment. As I mentioned above, some of the tactics I provide are less desirable because they can impair the promotional reach of posts on Facebook.

If you do not have time to manually review and unhide neutral and positive comments that will get hidden by my keyword content moderation hack, you may want a more dynamic and intelligent option, such as employing a third-party moderation service to handle the review of comments. Using such a service is advisable for big brands, social media influencers, and those with high popularity Pages that have many thousands of followers.

These services can enable your team to more effectively manage comments and provide more robust settings for automation of what to or not to moderate. A number of services provide Facebook comment moderation, so you will need to review them to find one that fits your business case. Three of the top ones from my point of view are Respondology, Smart Moderation (which can work through Hootsuite and Hubspot), and Statusbrew.

Be aware that there are some interface differences between Classic Facebook Pages and their “new Pages experience”, but most of the instructions I provided above are fairly parallel. Facebook also offers a guide to Page moderation, but it does not provide all the nuance and tips that I have outlined above.

Social media remains a difficult beast for many businesses to tame, but hopefully my tips above will help you navigate tactics available to you for handling negative Facebook comments and commentators so that you will have fewer headaches. Stay tuned for an upcoming post on tactics for handling negativity on Twitter!


Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.


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Top 3 Strategies for Success

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Top 3 Strategies for Success

With the advent of e-commerce, manufacturers have unprecedented opportunities to expand their reach, streamline their operations, and enhance profitability. Amidst this digital revolution, adopting Manufacturing Execution Systems (MES) is pivotal in optimizing production processes, quality control, and resource management.

As the lines between traditional brick-and-mortar sales and online commerce continue to blur, manufacturers increasingly realize the need to adapt and thrive in this new digital landscape. This article explores the top 3 strategies manufacturers can employ to succeed in e-commerce.

Manufacturing Execution Systems (MES)

MES (Manufacturing Execution System) is specialized application software designed to solve the tasks of synchronization, coordination, analysis, and optimization of production output within any production. MES systems belong to the class of shop floor-level management systems but can also be used for integrated production management at the enterprise as a whole.

MES collects and analyzes production processes, product demand, and inventory data. This allows manufacturers to adapt more quickly to changes in the market, reconfigure production to meet current requirements, and closely monitor trends. As a result, manufacturers can more easily predict and meet customer needs, which helps increase online sales.

MES helps in maintaining accurate inventory records and managing inventory turnover. This avoids overstock or shortages, which can affect a company’s ability to meet online demand and maintain customer service levels.

Manufacturing Execution Systems (MES) enhance transparency and automate operations, reducing human errors and operational costs. Integrating Manufacturing CRM streamlines customer data, allowing manufacturers to tailor products, respond to market changes, and offer competitive prices in online stores. The synergy between MES and CRM creates an agile manufacturing environment, optimizing efficiency and customer satisfaction.

Content Marketing

Kapost’s research shows that companies in the B2B segment that blog get 67% more leads on average than companies that don’t. However, it’s worth remembering that content marketing requires a lot of resources to prepare and regularity in publishing it. This content can be, for example, brand identity and E-commerce logo, articles and videos, webinars, research, and interviews.

The content should help solve a specific problem to create the image of an expert and thus influence the decisions of potential customers. The topics discussed should not be chosen randomly. A little research in Google Trends will help select the main topic, discussion areas in the video, phrases, and words that should be included in the article. Publishing content based on such a prepared analysis allows you to achieve high positions in search engines. It provides a good user experience for customers looking for answers to product/service questions, comprehensively covering the subject matter.

The benefits of this e-commerce strategy are free traffic, increased user confidence, and the creation of an expert image.

Content marketing is a form of promotion that requires patience and time. Its effects will also depend on the quality of thecontent itself, its optimization, and promotion methods. No specific terms can be specified here.

YouTube channels as a form of content marketing

You can discuss your production process and show and test products on your YouTube channel. If someone is looking for information about a product and is unsure which brand to choose, they will likely find your video and maybe make a purchase. Remember to choose a title that matches the search query and prepare a video description with product links. You can send out an email to announce when new videos are released. Whenever you have particularly compelling videos, you could also promote them via texting notifications to drive even more traffic.

Utilize user-generated content and social media

Not utilizing the content that your users generate is a huge issue. This is because it’s not easy to refresh an e-commerce website and keep it alive. But photos and videos taken by real customers are great for this purpose.

Adding a “widget” that connects your online store’s website to its official social media accounts brings significant benefits. These include revitalizing your social media accounts, increasing your credibility as a manufacturer, inspiring other customers to buy, and encouraging repeat purchases.

Snapchat Planets

Snapchat’s “Planets” feature provides a unique and interactive way to engage with your e-commerce store’s audience. Here are some creative ideas on how to leverage Snapchat Planets to create engaging content:

  • Virtual Store Tours: Use the AR feature to create a virtual tour of your store. Each planet can represent different sections or categories of your store. For instance, one planet could showcase your latest collection, another could highlight bestsellers, and another could offer exclusive deals.
  • Product Launches: Announce new product launches by creating a cosmic journey. Users can travel from one planet to another, each unveiling a new product with engaging visuals and detailed descriptions. This creates a sense of excitement and discovery around new arrivals.
  • Interactive Shopping Experience: Create interactive shopping experiences where users can explore products in a fun and engaging way. For example, users can navigate through different planets to find hidden discounts or special offers, making shopping more interactive and rewarding.
  • Customer Rewards and Loyalty Programs: Develop a loyalty program where users earn points or rewards by exploring different planets. Each planet can offer unique rewards, such as discounts, free samples, or exclusive access to new collections. This gamifies the shopping experience and encourages repeat visits.
  • Themed Campaigns: Align your marketing campaigns with planetary themes. For instance, during holiday seasons, you can create a holiday-themed planet where users can find special holiday deals, gift ideas, and festive content.

By leveraging Snapchat Planets, you can transform your e-commerce store’s content into a captivating and interactive experience that keeps your audience engaged, entertained, and coming back for more.

Use newsletters to captivate your target audience

Newsletters can strengthen the connection with the consumer and demonstrate that shopping with you is safe and profitable. Remember that the more personalized the message, the more effective it will be. It should contain a call to action (CTA), such as a button that redirects to products.

Don’t forget to put a box to check for consent to process personal data when subscribing to the newsletter. Also, add an option to unsubscribe from the newsletter in each email.

A regular email account is not adapted for the newsletter, so do not use your everyday email address. This way, you risk being blacklisted by spam filters. The benefits of newsletters are optimizing advertising costs, increasing loyal audiences from different channels, and building mutually beneficial relationships with partners.

Print and PDF Channel

1716522964 432 Top 3 Strategies for Success

In the digital landscape, the significance of Print and PDF channels cannot be underestimated for manufacturers engaging in e- commerce. The tactile experience of print offers unique psychological advantages, enhancing comprehension and retention, which are vital for technical manuals and complex product details. PDFs merge this benefit with digital accessibility, ensuring wide reach while maintaining format integrity. This dual-channel approach not only caters to diverse consumer preferences but also bolsters marketing efforts, making technical content more engaging and understandable. Utilizing catalog software further streamlines the integration of Print and PDF channels into e-commerce strategies, enhancing product presentation and distribution efficiency.

Contextual advertising: Google Ads

1716522964 713 Top 3 Strategies for Success

If you want the advertising you invest in to have an immediate effect, it’s worth turning to Google Ads. Google displays paid ads in search results and on Google’s network of partners (on-site ads in the form of banners).

You bid when you search for a keyword for which advertisers have set up a campaign. The search engine determines who will appear in the search results and at what position. When assigning bids, the quality of the landing page, the quality of the ads, and the stated maximum bid per click are all considered.

To start setting up your campaign, simply login to your Google Ads account. Using the service is free, and you’ll find plenty of online tutorials on creating a campaign. However, you may find that it won’t generate valuable traffic if you don’t set it up optimally. Your budget will be wasted on clicks that won’t lead to conversions. This is why most companies resort to the help of agencies, including specialized agencies.

There is probably no industry in which Google Ads campaigns cannot be used. However, advertising can be moderately profitable if there is a lot of competition in the industry and margins are low.

The benefits of this e-commerce strategy are large audience reach, the ability to get the target audience as accurately as possible, and very detailed statistics on results.

The effect of launching a campaign should appear almost immediately. A properly set up campaign will increase traffic to the website. By systematically optimizing the campaign, you can achieve much better results.

You also can use paid Facebook Ads post promotion. It is important to pinpoint your target group, but how do you do it? A popular way is to draw up a customer portrait, that is, to make a collective image of your customer.

This considers age, gender, income level, location, interests and hobbies, and online behavior. Such a person will display a group interested in your services or goods.

Implement personalized product selections

Recommended product block and cross-selling are very powerful internet marketing strategies. In addition to the recommended product block, which shows the analogs of the product being viewed, it is worth paying attention to the website’s functionality.

As a rule, the products in the “You may also like” block are selected based on the pages previously viewed by the customer, his previous purchases on the website, as well as what was purchased by other customers with similar tastes. If this functionality is implemented technically sound, it can lead to additional items added to the shopping cart. “You may also like” block partly acts as an alternative to the advice of a specialist or consultant.

With blocks for cross-selling related products is a similar situation. Usually, in them are placed products from the same product line, collection, or simply those that perfectly match the product being viewed. You can use AI-powered live chats to proactively engage in customer conversations and suggest products based on their behavior.

Conclusion

E-commerce for manufacturers is a vast field, and in this article, we have presented the most popular and most effective forms of selling online. Remember, no effective e-commerce strategy exists. Each industry and business will have specifics. Try combining the above mentioned e-commerce strategies to maximize your chances of success and increase your profits.

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Why Even Crushing Content Failures Aren’t Mistakes

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Why Even Crushing Content Failures Aren’t Mistakes

Did you follow the Apple iPad Pro content debacle?

Here’s a quick recap. A recent online ad for the new iPad Pro showed a large hydraulic press slowly crushing various symbols of creativity. A metronome, a piano, a record player, a video game, paints, books, and other creative tools splinter and smash as the Sonny and Cher song All I Ever Need Is You plays.

The ad’s title? “Crush!”

The point of the commercial — I think — is to show that Apple managed to smush (that’s the technical term) all this heretofore analog creativity into its new, very thin iPad Pro.  

To say the ad received bad reviews is underselling the response. Judgment was swift and unrelenting. The creative world freaked out.

On X, actor Hugh Grant shared Tim Cook’s post featuring the ad and added this comment: “The destruction of the human experience. Courtesy of Silicon Valley.”

When fellow actor Justine Bateman shared the Tim Cook post, she simply wrote, “Truly, what is wrong with you?” Other critiques ranged from tone-challenged to wasteful to many worse things.

Actor Justine Bateman shared Tim Cook’s post on X, which featured the ad, and added this comment: "Truly, what is wrong with you?".

A couple of days later, Apple apologized and canceled plans to air the ad on television.

How not-so-great content ideas come to life

The level of anger surprises me. Look, the ad does show the eyeballs on an emoji-faced squishy ball popping under the plates’ pressure, but still. Calling the ad “actually psychotic” might be a skosh over the top.

Yes, the ad missed the mark. And the company’s subsequent decision to apologize makes sense.

But anyone who’s participated in creating a content misfire knows this truth: Mistakes look much more obvious in hindsight.

On paper, I bet this concept sounded great. The brainstorming meeting probably started with something like this: “We want to show how the iPad Pro metaphorically contains this huge mass of creative tools in a thin and cool package.”

Maybe someone suggested representing that exact thing with CGI (maybe a colorful tornado rising from the screen). Then someone else suggested showing the actual physical objects getting condensed would be more powerful.

Here’s my imagined version of the conversation that might have happened after someone pointed out the popular internet meme of things getting crushed in a hydraulic press.

“People love that!”

“If we add buckets of paint, it will be super colorful and cool.”

“It’ll be a cooler version of that LG ad that ran in 2008.”

“Exactly!”

“It’ll be just like that ad where a bus driver kidnaps and subsequently crushes all the cute little Pokémon characters in a bus!” (Believe it or not, that was actually a thing.)

The resulting commercial suffers from the perfect creative storm: A not-great (copycat) idea at the absolutely wrong time.

None of us know what constraints Apple’s creative team worked under. How much time did they have to come up with a concept? Did they have time to test it with audiences? Maybe crushing physical objects fit into the budget better than CGI. All these factors affect the creative process and options (even at a giant company like Apple).

That’s not an excuse — it’s just reality.

Content failure or content mistake?

Many ad campaigns provoke a “What the hell were they thinking?” response (think Pepsi’s Kendall Jenner ad or those cringy brand tributes that follow celebrity deaths).

Does that mean they’re failures? Or are they mistakes? And what’s the difference?

As I wrote after Peloton’s holiday ad debacle (remember that?), people learn to fear mistakes early on. Most of us hear cautionary messages almost from day one.

Some are necessary and helpful (“Don’t stick a knife in a live toaster” or “Look both ways before you cross the street.”) Some aren’t (“Make that essay perfect” or “Don’t miss that goal.”)

As a result, many people grow up afraid to take risks — and that hampers creativity. The problem arises from conflating failure and mistakes. It helps to know the difference.

I moved to Los Angeles in 1987 to become a rock ‘n’ roll musician. I failed. But it wasn’t a mistake. I wasn’t wrong to try. My attempt just didn’t work.

Labeling a failed attempt a “mistake” feeds the fears that keep people from attempting anything creative.

The conflation of failure and mistakes happens all too often in creative marketing. Sure, people create content pieces (and let’s not forget that there are always people behind those ideas) that genuinely count as mistakes.

They also create content that simply fails.

Don’t let extreme reactions make you fear failures

Here’s the thing about failed content. You can do all the work to research your audience and take the time to develop and polish your ideas — and the content still might fail. The story, the platform, or the format might not resonate, or the audience simply might not care for it. That doesn’t mean it’s a mistake.

Was the Apple ad a mistake? Maybe, but I don’t think so.

Was it a failure? The vitriolic response indicates yes.

Still, the commercial generated an impressive amount of awareness (53 million views of the Tim Cook post on X, per Variety.) And, despite the apology, the company hasn’t taken the ad down from its YouTube page where it’s earned more than 1 million views.

The fictional Captain Jean Luc Picard once said, “It is possible to commit no mistakes and still lose. That is not weakness. That is life.” The Apple ad turns that statement on its head — Apple made many mistakes and still won a tremendous amount of attention.

I’m not suggesting that people shouldn’t criticize creative work. Constructive critiques help us learn from our own and others’ failures. You can even have a good laugh about content fails.

Just acknowledge, as the Roman philosopher Cicero once wrote, “Not every mistake is a foolish one.” 

Creative teams take risks. They try things outside their comfort zone. Sometimes they fail (sometimes spectacularly).

But don’t let others’ expressions of anger over failures inhibit your willingness to try creative things.

Wouldn’t you love to get the whole world talking about the content you create? To get there, you have to risk that level of failure.

And taking that risk isn’t a mistake.

It’s your story. Tell it well.

Subscribe to workday or weekly CMI emails to get Rose-Colored Glasses in your inbox each week. 

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Cover image by Joseph Kalinowski/Content Marketing Institute 



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The Future of Content Success Is Social

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The Future of Content Success Is Social

Here’s a challenge: search “SEO RFP” on Google. Click on the results, and tell me how similar they are.

We did the same thing every other SEO does: We asked, “What words are thematically relevant?” Which themes have my competitors missed?” How can I put them in?” AND “How can I do everything just slightly better than they can?”

Then they do the same, and it becomes a cycle of beating mediocre content with slightly less mediocre content.

When I looked at our high-ranking content, I felt uncomfortable. Yes, it ranked, but it wasn’t overly helpful compared to everything else that ranked.

Ranking isn’t the job to be done; it is just a proxy.

Why would a high-ranking keyword make me feel uncomfortable? Isn’t that the whole freaking job to be done? Not for me. The job to be done is to help educate people, and ranking is a byproduct of doing that well.

I looked at our own content, and I put myself in the seat of a searcher, not an SEO; I looked at the top four rankings and decided that our content felt easy, almost ChatGPT-ish. It was predictable, it was repeatable, and it lacked hot takes and spicy punches.

So, I removed 80% of the content and replaced it with the 38 questions I would ask if I was hiring an SEO. I’m a 25-year SME, and I know what I would be looking for in these turbulent times. I wanted to write the questions that didn’t exist on anything ranking in the top ten. This was a risk, why? Because, semantically, I was going against what Google was likely expecting to see on this topic. This is when Mike King told me about information gain. Google will give you a boost in ranking signals if you bring it new info. Maybe breaking out of the sea of sameness + some social signals could be a key factor in improving rankings on top of doing the traditional SEO work.

What’s worth more?

Ten visits to my SEO RFP post from people to my content via a private procurement WhatsApp group or LinkedIn group?

One hundred people to the same content from search?

I had to make a call, and I was willing to lose rankings (that were getting low traffic but highly valued traffic) to write something that when people read it, they thought enough about it to share it in emails, groups, etc.

SME as the unlock to standout content?

I literally just asked myself, “Wil, what would you ask yourself if you were hiring an SEO company? Then I riffed for 6—8 hours and had tons of chats with ChatGPT. I was asking ChatGPT to get me thinking differently. Things like, “what would create the most value?” I never constrained myself to “what is the search volume,” I started with the riffs.

If I was going to lose my rankings, I had to socially promote it so people knew it existed. That was an unlock, too, if you go this route. It’s work, you are now going to rely on spikes from social, so having a reason to update it and put it back in social is very important.

Most of my “followers” aren’t looking for SEO services as they are digital marketers themselves. So I didn’t expect this post to take off HUGLEY, but given the content, I was shocked at how well it did and how much engagement it got from real actual people.

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