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The Answer to the Quality vs. Quantity Marketing Question



The Answer to the Quality vs. Quantity Marketing Question

This debate seems to be as old as the concept of sales…and many things in life, but we will keep it to sales and marketing for the purpose of this article.

Many I speak with will fall solidly in the “quality” camp. In fact, I guess that for many of you reading this, your answer might be quality. Some of you might answer “both” just because you know me and how I like to set up a topic.

But, deep down inside, we probably think about quality as the winner of the debate.

…and to a large extent, there is truth to this.

That said, if you’ve “grown-up” in any serious sales environment, you may sit on the other side of the equation. And while you may not agree with anything else he ever said, you might think that Joseph Stalin was onto something when he stated, “quantity has a quality of its own.” 

When I started my sales career 25 years ago, I worked for Morgan Stanley Dean Witter. In that environment, you were handed a phone book, sat down in front of a phone, and told to start dialing—often with no training other than what you picked up during licensing. If you’ve ever seen the movie Boiler Room, you have a good sense of my early days. The premium was on quantity, not necessarily quality.

This, too, was a practical approach. That was then. What about now?

The Debate Is Wrong

The debate about quality versus quantity is wrong. You can’t possibly decide on one versus the other in the discussion. Ultimately, as you may have suspected, you need both—and one other element I’ll mention shortly.

So, why do you need both quantity and quality?

Many of you have worked with some sort of email marketing. How effective is it to send just one email to the database? Not very. What if it is a perfectly crafted email written by a resurrected Ogilvy or Collier? Still not very successful. And, realistically, how many of us consistently maintain an open rate of 100%? One immaculately constructed email simply isn’t going to reach everyone. 

You could say the same about our approach to content on social media. What are your chances of going viral with one post and suddenly putting yourself on the map? It could happen, but I wouldn’t bet on those odds, no matter how good the video is—even in a world where a 10-year old makes $55 million a year on YouTube. 

So, let’s apply this to your sales efforts. What if you were to reach out to a handful of people every few months with a top-quality value-laden message? Either you get lucky, or more likely, you end up with nothing. And yet, for many agency owners and solopreneurs I speak with, this is their “sales plan.”

Here is what I see frequently happen with salespeople and business owners alike. You put some effort into your prospecting or, more often, get a referral or two. You catch a few wins along the way, and then suddenly you are busy, and money is coming in. 

Are you still prospecting? Probably not.

And therein lies the issue with the debate about quantity over quality. You need both, and it is missing a critical factor in the equation—sustained effort.

There are few overnight successes. Many reading this article are familiar with Gary Vaynerchuk. We know him as a super-successful guy with a massive following on social media. But he regularly talks about the fact that it took hundreds of videos before he had any meaningful traction.

I ran a video series for a couple of years, RightMind Mashup, and I shot 22 straight weeks of video before someone mentioned they had seen any of them. It was my brother-in-law. And while I love him, he isn’t exactly my ideal customer. It wasn’t until week 36 that I closed a sale due to the videos. 

At this point, I’ve generated over $900,000 in sales from that series, but it took sustained effort and ultimately more than 70 videos. I had quality content. I needed quantity to start making a difference. But, the driving force for both elements was sustained effort.

Success Formula

Beyond needing both quantity and quality, you must give some thought to the ratio of each factor. It looks something like this:

Quality + (Quantity/X) x Sustained effort = Success

I know. Algebra might not be your favorite subject. Oddly, it was one of mine, but I digress.

The divisor, X, in the equation indicates that you need to adjust the quantity to sustain the quality. What do I mean by that?

There is no question that it is challenging to keep up a high volume of quality content over a sustained period. Unless you have a content team, it might be nearly impossible to produce content as you continue to run your business and manage clients. So, you have to adjust the quantity to sustain the quality.

When someone joins my mastermind group, they often talk about how they want to produce content every day to help boost their business. For most, this isn’t realistic. 

Writers know all about “writer’s block.” Musicians have similar issues. I would imagine that every “creative” out there suffers from this at times. Trying to go from zero to daily content on a social media platform is a recipe for frustration and burnout, or at a minimum, a reduction in quality.

So, adjust the quantity so you can sustain the quality.

The same formula holds for your sales efforts. Keeping up a high volume of quality sales calls (applies to all communications: email, messenger, texts, etc.) over time is challenging if you don’t have a salesperson. As an aside, I caution business owners against hiring a salesperson too soon. They are expensive, and unless you have a rock-solid, documented sales process, you are throwing good money after bad results.

When referring to quality in your sales calls, this involves more than what you say. While that is important, most of your success depends on your consistent follow-up with prospects. Pre-pandemic, the average salesperson—and, if you are a business owner, you are a salesperson—followed up with prospects twice. In 2021? Once.

According to Hubspot, the number of calls needed to reach a prospect increased from 8 pre-pandemic to at least 18 calls since 2021.


In short, the quality of your sales depends on the quantity and sustainability of your follow-up. The third element, sustained effort, is the multiplier that defines the length of your success in the market. 

As buyer behavior continues to evolve, our sales efforts must adapt. As a young investment guy, I could get away with the quantity approach because this is how everyone did it, and no one had Caller ID. Buyers today educate themselves online, screen calls on their mobile devices, and work from home. These circumstances change everything about how we approach prospects today.

Rather than engaging in a debate of quality over quantity, continue to maintain quality with forward sustainability —this is the key to your long-term success in business.

Rather than engaging in a debate of quality over quantity, understand that you need both in a way that you can sustain long-term. This becomes the formula for future success.

Dominic Cummins

Founder of RightMind, Inc. Dominic helps leaders and entrepreneurs find and fulfill their purpose.

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Advocate | DigitalMarketer



Advocate | DigitalMarketer

Happy customers love to share their experience, but sometimes they need some encouragement to do so. The cool thing is, once they do, they become even more loyal to your brand.

So, at this stage of the Customer Value Journey, ask people to share their positive experience with your brand by writing a review or sharing a social media post.

Once you get to stage seven, the Customer Value Journey is going to get a whole lot easier for you. This stage is all about learning your customer’s experience, and building up your testimonial database. 

The most important part of this step is asking these four questions. 

What Was Your Life Like Before Finding Our Solutions? What Challenges Were You Facing That Caused You to Consider Us? 

These questions are great not only because it gives you some really good stories, but because it gives you some insight on how you can provide similar prospects with that AHA moment. Understanding the average day of your clients is important in reflecting on your Customer Value Journey, and helps you understand what really set you apart from your competitors.

What Key Features Had the Biggest and/or Fastest Impact?

Not only is this going to get you to really specific stories, you will understand the specific things you provided that gave the biggest impact. The answers to these questions will not only give you great insight and testimonials, it will provide you with ideas for new lead magnets. This part is a new Entry Point Offer goldmine! 

What Has Been the Impact or Results in Your Life or Business Since Using Our Product or Service? 

This is a fairly broad question, and that’s why we put it after the others. You will have already gotten all of the specifics out of the way with #1 & #2. But when you ask this question, this is where you get the most valuable stories. You can use this part as testimonials, as an order form, as a sales page, this part is testimonial gold. 

If You Were Asked to Justify this Purchase to Your Boss or a Friend, What Would You Say? 

This is our favorite question by far. If you had to go back in time and justify this purchase, what would you say? I promise you what we’re going to find is a lot of great ideas for the jobs that your product or service has done. You’ll get a lot of great ideas for your core message canvas. This question is about backfilling all of the assets that you may not have. Here you’re going directly to the customer who are already happy, and using their justifications to help you sell to new customers. 

Hopefully you now understand just how valuable the Advocate stage could be, as well as the key questions you need to ask to get your customers talking. Here’s how it works for our example companies.

When it comes to fashion we all love to show off our outfits. So a good example for Hazel & Hems would be to have customers write reviews for a discount code or points towards their next purchase. 

Better yet, follow up with the customers to ask them to share and tag themselves wearing the items in a social media post and providing them with something valuable as a reward.

For Cyrus & Clark Media, hopping on zoom meetings or a streaming service for live talks about them and their business could generate valuable awareness for them, and a live case study for the agency. They can use the questions Ryan provided during this lesson to conduct the interview.

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Drive Conversions and Generate Engagement With Instacart Promotions



Drive Conversions and Generate Engagement With Instacart Promotions

Through deals and coupons, Instacart has saved consumers more than $700 million in 2022. As we dive into 2023, the leading grocery technology company in North America has big plans to help consumers save even more while also helping CPGs generate sales. Instacart recently announced an advertising solution that helps both sellers and consumers called Instacart Promotions. This exciting feature is designed to help drive conversions, boost sales, and generate overall engagement on the app.

Interested in this feature and how it can help your business on Instacart? Read on as we dive into everything you need to know about this ad solution including benefits, how to get started, and more.


What are Instacart Promotions?


Instacart Promotions is an advertising feature that’s now available to all brand partners, including emerging brands, within their open beta program. Promotions give CPGs the opportunity to offer new deal structures, promotions, and incentives with Instacart Ad campaigns. With this feature in place, consumers will have access to more promotions, coupons, and deals that are tailored to them within the Instacart Marketplace.

“With the launch of our new Instacart Promotions, all of our brand partners now have the ability to set up coupons and promotions that can drive meaningful business results while also passing on more savings opportunities to consumers. We’re proud to continue expanding our portfolio with additional self-service capabilities, ad formats that drive results, and measurement that brands need to understand the true impact of their campaigns on Instacart.”


– Ali Miller, VP of Ads Product at Instacart


Source: Instacart


How Do Instacart Promotions Work?


Promotions, now available in Ads Manager, gives consumers the ability to discover more promotions and savings opportunities within the Instacart app. These promotions now show up directly on product item cards before checkout for easy accessibility. Promotions allow advertisers to customize their campaigns to sync with their goals and objectives whether that be driving sales, building baskets, or boosting trials.

Instacart shared a recent example of a brand successfully utilizing Promotions… 

Athletic Brewing, General Mills, Sola Company, and Wells Enterprises (maker of Halo Top) are strengthening campaign performance by pairing Instacart Promotions with ad formats such as Sponsored Product and Display. Instacart Promotions include two new flexible and customizable structures: Coupons (“buy X units, save $Y”) and Stock Up & Save (“Spend $X, Save $Y”). 

According to Instacart, in the coming months, the company “will work to further enhance the new offering with new deal structures such as Free Gifts and Buy One, Get One (“BOGO”). The new deal structures will help brand partners run “Free Sample” programs that can win new customers and serve personalized discounts for different customer segments, such as “new to brand” and “new to category.”  


Example of Instacart Promotions

Source: Instacart


Instacart Promotions Benefits


Deliver Value and Savings to Consumers


With Instacart Promotions, you have the opportunity to deliver value and savings that will have consumers coming back for more. With this savings feature, your brand can stand out among the competition and offer a variety of deals to shoppers ie: “Buy X units, Save $Y”.


Hot tip: Ensure you are selecting products for your promotion that are well-stocked and widely available.  


Tailor Your Campaigns to Specific Objectives


With a variety of savings options available, your brand can structure deals to fit specific business goals and objectives. 


Hot tip: If you’re looking to drive visibility and awareness, try pairing promotions with Sponsored Product campaigns. 


Access Real-Time Performance Insights 


The Promotions beta program is live and can be accessed within Instacart Ads Manager. Within Ads Manager, advertisers can access real-time insights to maximize performance and adjust campaigns as needed.


Hot tip: Make sure your budget matches your discount and objectives.


“As an advertiser, Instacart’s unique offering to self-manage promotions is so exciting! Historically, making adjustments to offer values and other promotion parameters was a more manual process, but now we’ll be able to easily make optimizations in real-time based on redemption performance.”

Emily Choate

Emily Choate, Senior Specialist, Marketplace Search at Tinuiti


Interested in Instacart Promotions?


With Instacart Promotions, you have the opportunity to reach new customers, build bigger baskets, and drive sales. Interested in testing out the beta program or looking to get started with advertising on the app? Drop us a line – we’d love to help elevate your CPG brand on Instacart.


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(Re)Introducing your favorite Optimizely products!



(Re)Introducing your favorite Optimizely products!

It’s important to us that you, our valued customers and partners, can identify with the tools you use daily.  

In that pursuit, Optimizely set out to simplify the way we talk about our product suite. That starts, first and foremost, with the words we use to refer to the technology.  

So, we’ve taken a hard look at everything in our portfolio, and are thrilled to introduce new names we believe are more practical, more consistent, and better representative of the technology we all know and love.  

You may have seen some of these names initially at Opticon 2022 as well as on our website. In the spirit of transparency, the team here at Optimizely wanted to make sure you had full visibility into the complete list of new names, as well as understand the context (and rationale) behind the changes. 

So, without further ado… 

Which names changed?  

Some, but not all. For your ongoing reference, below is a complete list of Optimizely products, with previous terminology you may be familiar with in the first column, and (if applicable) the new name in the second column.  

Used to be… 

Is now (or is still)… 



Optimizely Digital Experience Platform 

A fully-composable solution designed to support the orchestration, monetization, and experimentation of any type of digital experience — all from a single, open and extensible platform. 

Content Cloud 

Optimizely Content Management System 

A best-in-class system for building dynamic websites and helping digital teams deliver rich, secure and personalized experiences. 


Optimizely Content Marketing Platform 

An industry-leading and user-friendly platform helping marketing teams plan campaigns, collaborate on tasks, and author content. 


Optimizely Digital Asset Management 

A modern storage tool helping teams of any size manage, track, and repurpose marketing and brand assets (with support for all file types). 

Content Recs 

Optimizely Content Recommendations 

AI-powered and real-time recommendations to serve the unique interests of each visitor and personalize every experience. 

B2B Commerce 

Optimizely Configured Commerce 

A templatized and easy-to-deploy platform designed to help manufacturers and distributors drive efficiency, increase revenue and create easy buying experiences that retain customers. 

Commerce Cloud 

Optimizely Customized Commerce 

A complete platform for digital commerce and content management to build dynamic experiences that accelerate revenue and keep customers coming back for more. 


Optimizely Product Information Management 

A dedicated tool to help you set up your product inventory and manage catalogs of any size or scale. 

Product Recs 

Optimizely Product Recommendations 

Machine-learning algorithms optimized for commerce to deliver personalized product recommendations in real-time. 


Optimizely Web Experimentation 

An industry-leading experimentation tool allowing you to run A/B and multi-variant tests on any channel or device with an internet connection. 

Full Stack 

Optimizely Feature Experimentation 

A comprehensive experimentation platform allowing you to manage features, deploy safer tests, and roll out new releases – all in one place. 


Optimizely Personalization 

An add-on to core experimentation products, allowing teams to create/segment audiences based on past behavior and deliver more relevant experiences. 

Program Management 

Optimizely Program Management 

An add-on to core experimentation products, allowing teams to manage the end-to-end lifecycle of an experiment. 


Optimizely Data Platform 

A centralized hub to harmonize data across your digital experience tools, providing one-click integrations, AI-assisted guidance for campaigns, and unified customer profiles. 


So, why the change?  

 It boils down to three guiding principles:  

  1. Uniformity: Create a naming convention that can be applied across the board, for all products, to drive consistency 
  2. Simplicity: Use terms that are both practical and concise, ensuring the names are something that everyone can understand and identify with  
  3. Completeness: Develop a framework that showcases the full and complimentary nature of all the products and solutions within the Optimizely suite 

 As the Optimizely portfolio comes together as a complete, unified platform, it’s important that our names reflect this, as well as support our 3 key solutions (i.e. orchestrate amazing content experiences, monetize every digital experience, and experiment across all touchpoints).  

Other questions? We’ve got you covered. 

Q: Why have you made these product name changes? 

    • We wanted to simplify how we talk about our portfolio. The renaming applies a naming convention that is both practical and concise.  


Q: Do the new product name changes affect the products I own? 

    • No, there is no impact to product functionality or capabilities.  


Q: Do the new product name changes affect who is my Customer Success Manager or Account Manager?  

    • No, there are no changes to your Customer Success Manager or Account Manager. 


Q: Do the new product name changes affect the ownership of the company?  

    • No, ownership of the company has not changed. We have only made changes to the Product Names. 


Q: Have any contact details changed that I need to be aware of?  

    • Only contact details for former Welcome customers has changed. These are the new contact details you should be aware of: Optimizely, Inc.| 119 5th Ave | 7th Floor | New York, NY 10003 USA. Phone: +1 603 594 0249 | 


Q: Where can I send any follow up questions I might have?  

    • If you have any questions about the Product Names, please contact your Customer Success Manager or Account Manager.  

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