MARKETING
The Deadline Struggle Is Real. Try These 5 Tips to Manage It
Do you remember when you realized a content marketing deadline was more like a strong suggestion than a hard date?
I grew up in the journalism world, where a missed deadline kept dozens of people waiting to do their jobs to finish the product and get it delivered to subscribers. I took the newspaper’s daily 5 p.m. deadline seriously. My commitment to deadlines started in college when I would meet professors’ deadlines even when I didn’t even start writing until the day before it was due.
In my first 9-to-5 job in content marketing, I realized the deadlines were fuzzy. Usually, no one was waiting in the wings for me to finish. Since then, I’ve managed deadlines differently – and missed them more often than I ever did as a reporter.
I sometimes long for the days of inflexible deadlines. At least then, I couldn’t agonize over my words or wait for inspiration to strike.
To figure out how I could better set and meet deadlines, I did a little research and learned a few lessons that will help me – and your content marketing team, too.
1. Resist the urge to drop the deadline
If you’re tempted to solve a deadline-stress problem by abolishing deadlines, don’t. It probably won’t have the desired effect.
The National Science Foundation abolished deadlines for grant proposals in favor of an anytime submission process. As reported in Science, the NSF saw grant proposals decrease by 59% across four grant programs. In the end, they went back to submission deadlines.
Lesson: If people don’t have a deadline, the task often doesn’t get done.
You can’t solve a deadline problem by removing the deadline. Work won’t get done without one, says @AnnGynn via @CMIContent. #ContentMarketing Click To Tweet
2. Set aside time to complete important (but not time-sensitive) tasks
In marketing, some content assets are more time-sensitive than others. Think about the article for your blog that publishes daily (urgent) versus the e-book to generate leads that should publish sometime (important).
Research published in Harvard Business Review finds people focus on what must get done, pushing aside important but not timely tasks for later. (And sometimes, later never comes.)
To remedy that, the authors tested a proactive time (or pro-time) experiment. They split the employees at their employer – a U.S.-based marketing services and customer experience research company – into a control group and a pro-time group. They told the control group to keep doing what they had been doing. They told the other group to schedule a recurring 30-minute weekly planning session on their calendars. During that time, they listed their most important and urgent work tasks, then scheduled two-hour pro-time calendar blocks every day to address their important but not urgent tasks.
Six weeks later, the pro-time group reported they were 12% more likely to accomplish more, meet critical deadlines, and get important tasks done more quickly. They also were 14% more effective with their time and 9% less overwhelmed by the workload.
Most importantly, both groups were equally responsive to clients’ requests. “Pro-time did not come at the cost of good customer service,” the authors wrote. And 84% of the pro-time group recommended the organization use the method throughout the company.
Lesson: Give important content creation tasks the attention they deserve by putting them on your calendar and working on them every day.
Schedule time every day to work on important #Content projects that otherwise get pushed down the list by urgent work says @AnnGynn via @CMIContent. Click To Tweet
3. Set progressive deadlines or check-ins
Establishing a deadline and scheduling time to do the work isn’t enough. As detailed in this BBC article, a social psychologist conducted an experiment with students at Tel Aviv University.
The students had to complete thousands of computer-based menial tasks separated into blocks over 90 minutes. Half the group received constant feedback on their progress, letting them know how many more they had left to do. The other group received no such updates.
The students who knew how much more they had to do were faster and more accurate. According to the research, they also reported less fatigue and took shorter breaks between the blocks.
Why? The more successful students consistently knew how much farther the finish line was. They had a better mental picture and plan to complete the tasks. The other students had to save some of their energy because they never knew when they would be done.
Lesson: Outline the tasks necessary to complete the piece of content. Establish milestone deadlines or regular check-ins to ensure you stay on track.
Set regular check-ins with your team or manager to make sure your #Content projects stay on track, says @AnnGynn via @CMIContent. Click To Tweet
4. Don’t go it alone
Content creators can’t do it all by themselves – managers play a critical role in predicting deadline success.
MIT psychologists conducted an experiment to understand the effect of self-imposed deadlines. As reported in Psychological Science, they hired a group of students to proofread three passages. They gave some weekly deadlines, others a final deadline, and let another segment choose their deadlines. Students received 10 cents for every error they detected and a $1 penalty for every day they were late.
The self-determined deadline group did worse than the weekly deadline group in finding errors, finishing near deadlines, and earning rewards. However, both the self-determined and weekly deadline groups did better than those with a single final deadline. The researchers concluded that while self-imposed deadlines can be an OK strategy to mitigate procrastination, they are “not always as effective as some external deadlines in boosting task performance.”
Lesson: Content marketing managers must set frequent deadlines to help their team complete content creation tasks on time.
5. Set up a process for extensions
Not every content creator can meet every deadline. Life intervenes, additional responsibilities get added, and sometimes creating just takes longer than expected. Yet, too often, creators meet that missed deadline with silence or turn in sloppy work. They don’t ask for an extension.
Why? People place a high personal cost on asking for an extension – they are concerned about what a supervisor would think, and they don’t want to appear incompetent, according to the Journal of Experimental Social Psychology. Of course, that perception often isn’t reality. Other research has shown people do not respond negatively to deadline requests. And often, formal extension-request policies can mitigate the requester’s concerns.
Lesson: Establish a deadline extension request process, so creators are more likely to understand it’s an acceptable practice on your content marketing team.
Deadlines done right can work well
Establishing due dates for all your content marketing – urgent and important – is a smart strategy. But the key to long-term success is realizing a single final deadline isn’t enough. Creators do better when they have a voice other than their own checking in with them.
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Cover image by Joseph Kalinowski/Content Marketing Institute
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MARKETING
How Does Solar Panel Technology Work?

There is no way around it. It is a new age, and the time of fossil fuels is fading. New technologies have come to light that is environmentally sustainable and economical.
That being said, renewable energy is approached by many with a measure of skepticism. How can it derive energy from the sun, wind, or waves without adding expense to our lives?
The answer is that renewable energy has become a better option financially, environmentally, and economically. But still, for some, this ongoing question remains: how does solar panel technology work?
Renewable energy does indeed arrive at a cost premium. But it will quickly pay for itself in saved energy costs and lower carbon dioxide emissions.
To learn more about how solar panels work, continue reading.
The Basics of Solar Panel Science
Using photovoltaic cells, solar panel technology is an energy conversion system that turns sunlight into electricity. Photovoltaic cells are made from a semiconductor material, like silicon. This substance takes energy from the sun’s rays and turns it into electricity.
The electricity that is made is then used to power homes, businesses, and other buildings that are not connected to the traditional electric grid. In the past few years, solar panel technology has grown by leaps and bounds as people have become more aware of the need to stop using energy sources that aren’t sustainable.
Types of Solar Panels
Solar panel options are monocrystalline, polycrystalline, and thin film. Monocrystalline solar panels are constructed from cells cut from a single pure silicon crystal and are known for their black appearance.
Polycrystalline, or multi-crystalline, solar panels are created by melting various pieces of pure silicon. Their mottled blue hue distinguishes them.
Thin-film solar panels are made through vacuum deposition methods, where thin layers of photovoltaic material are put one at a time onto a substrate. This type of solar panel is known for its flexibility and typically has a brown or purple hue.
Components of Solar Panels and Their Purposes
Solar panels are composed of various parts that work together to generate electricity. These parts include:
Solar Cells
Solar Cells are made up of positive and negative layers of semi-conductive material, typically silicon, separated by a small gap. When the sun’s rays strike a solar cell, the electrons are freed from their atomic bonds and flow from the negative layer to the positive layer, creating an electric current.
The electricity a solar cell can generate is directly proportional to the sunlight hitting it, so the more sun a solar panel gets, the more energy it can produce. Solar cells will use sunlight for most of their life cycles. However, they rely on other materials, such as silver, to transport the electricity from the source to the final destination.
Encapsulant
Encapsulant is an essential component of a solar panel. Its job is to keep water, dust, and other outside things from getting into the cells.
Encapsulant also helps to improve how well the panel works. It keeps the solar cells in place so that sunlight can be turned into electricity.
Encapsulants should be made of a solid material to protect the cells from moisture and physical shock. It must also be able to handle high and low temperatures. Because of this, high-grade ethylene vinyl acetate (EVA) is the most common material used in the industry for encapsulants.
Glass Cover
A glass cover is responsible for protecting the interior parts of the board, which are incredibly delicate. Made of tempered glass, the glass cover stands firm against the external environment and is shatterproof and weather resistant.
It also serves as a long-term insulation system that ensures the solar cells remain in top shape. Besides this, the glass cover is also strongly reflective and efficiently reflects any sunlight that comes in contact with it. As a result, it boosts the energy output of solar panels.
Frame
A frame is used to keep the solar cells from moving around. This structure also helps keep the whole structure stable and ensures it can handle mechanical loads.
In addition, the frame also makes it easy to put the edge in the right place. The shape and size of the frame are important because it needs to fit nicely on the top.
Most frames are made of aluminum or steel, but some have also been made of carbon fiber and fiberglass. The frame has many uses, but it is essential because it protects fragile solar cells and ensures the system works at its best.
Backsheet
A solar panel’s back sheet is another important part. It is the layer that is right behind the cells that turn sunlight into electricity.
If the solar panel didn’t have a back sheet, the cells would be exposed to the elements, which could cause corrosion, temperature changes, and other problems. The back sheet also acts as a barrier to electrical current so that it doesn’t flow across the solar panel and cause possible harm.
Back sheets are usually made of a thin PET and fluoropolymer film. They also have UV protectants to keep the cells from getting old or breaking down. Backsheets can sometimes be of different colors to protect the panel from lousy lighting.
Bus Bars
Bus bars help link the cells together. Most of the time, they are made of aluminum and move electricity from the solar cells to the inverters and other load centers.
Bus bars handle high voltages and currents, so they are insulated. Solid electrical connections are made by soldering and crimping the cells, bus bars, and inverters. The large, thick bars have a lot of surface area, which helps the connection points get rid of heat.
Junction Box
A junction box connects the solar panel, the inverter, and any other electrical systems. Junction boxes protect the solar panel system’s wiring and circuits by putting them in a waterproof and weatherproof box. This makes it less likely that water or other outside factors will cause short circuits or other problems.
They also make it easy to put together and keep up the solar panel system. The junction box also makes it easy to check on and change the output of the solar panel system. By putting sensors and metering units on the system, you can track how much energy it makes.
Inverter
Inverters take the electricity made by solar panels and change it from direct current (DC) to alternating current (AC), the kind of electricity we use in our homes and businesses. This change makes it easier to store and use the electricity that comes from solar panels.
Without an inverter, we can’t use the DC electricity from solar panels. Instead, we’d have to use more expensive and complicated systems to convert it.
The Benefits of Solar Panels
Solar panel technology offers many environmental and economic advantages.
Clean Energy
Clean energy is a source of electricity that is good for the environment and rarely runs out. It is mainly made from renewable sources like wind, sun, biomass, and geothermal energy. Solar panel technology has some benefits, and clean energy is one of them.
Solar energy is free, can be used repeatedly, doesn’t pollute or make harmful byproducts, and can be used even when other sources aren’t available. The light from the sun is turned into photovoltaic energy and then into electricity by solar panels.
This solar energy is very efficient, saves money, and doesn’t cause any pollution. As energy prices keep rising, clean energy from solar panels looks more and more appealing.
Reduced Energy Costs
Since solar energy is free and can be used repeatedly, using solar panels to make electricity helps lower energy costs. Solar energy can be used to power lights, appliances, and other electronic devices, among other things.
Replacing traditional power sources with solar panels can significantly reduce energy costs.
Improved Energy Independence
Solar panels are a reliable, renewable energy source. It gives you more energy and independence. Solar panels can make electricity in many places, even when there isn’t much light. This makes it easier for people to switch to this clean and cheap energy source.
Energy users can stop relying on traditional energy sources if they use solar energy. This makes energy independence a real possibility. As more and more people switch to solar energy, it becomes more and more possible to have better energy independence and more control over your power.
Increased Property Value
Homeowners who install solar panels benefit from increasing their property value. Solar energy is now seen as a valuable asset in real estate.
People who install solar panels on their property often find that their property value increases by about 4%. This is a great advantage for homeowners looking to sell their property, as it gives them more money to invest in other projects or investments.
Low Maintenance
Solar panel technology can use photovoltaic cells to turn the energy from the sun into an electric current. Solar panels are relatively inexpensive and don’t need much if any, maintenance once they’re set up.
Solar panel systems can provide reliable electricity for decades with little maintenance if they are set up and kept in good shape. Also, if parts need to be replaced, you can easily find them at most hardware stores.
The Cost of Solar Panel Technology
Home solar panels allow you to harness natural solar energy and turn it into electricity, saving money on your electricity bills and reducing the carbon footprint of your home.
Unfortunately, installing home solar panels is costly, with the average installation costing between $15,000 and $40,000, depending on the size and power of the home solar panel system.
System Number and Size
Since solar panels come in different sizes and can hold different amounts of power, smaller systems usually cost less than larger ones. The size of the system determines how much energy it can have. Since more extensive systems make more power and cost more, they are more efficient.
In general, the more complicated the installation process is and the bigger the system, the more it costs. Lastly, the number of panels needed to make the design can also affect the installation cost. More panels will make the total cost go up.
Panel Efficiency
More efficient solar panels can make more energy from the same amount of sunlight, which will lower the overall price of home solar panels. Higher levels of efficiency also cut costs related to setting up the system, like the need for more panels and infrastructure.
Also, high-efficiency panels need less space to be installed, which cuts down on the cost of the area you would have otherwise required. The efficiency of solar panels is a critical factor in figuring out how much they cost, which directly affects how much the whole system costs.
Installation Costs
Installing a solar system for a home involves not only the equipment cost but also the labor cost to get the systems up and running. Professional solar installation companies can often provide an accurate price estimate for the installation costs.
Still, these estimates can vary widely depending on the location, climate, and other specific project details. If you want to go now and find the lowest costs of solar panel options in your area, click here.
Go Solar Today
Solar panel technology is revolutionizing the way we think about energy production. As more people become aware of the advantages of solar energy, its efficient and cost-effective capabilities make it a great alternative to traditional energy sources.
By making the switch, we can help reduce emissions and do our part to live sustainably. Join the movement for clean energy today. Invest in solar-powered energy solutions for your home or business.
Was this article helpful to you? If so, check out our blog for more helpful information and resources.
MARKETING
How To Make Your Next Thought Leadership Program a Success

In the late 1990s, I searched the internet (yes, it existed) to figure out what people meant by the relatively new concept of thought leadership connected to corporate branding.
Since then, I’ve developed thought leadership campaigns for many global brands. And, today, nearly every B2B marketer uses thought leadership in their content marketing strategy.
But despite its effectiveness and staying power, the concept still isn’t well understood – nor is it used to its potential.
What is thought leadership really?
Business leaders and marketers slap the “thought leadership” label onto a lot of marketing activities. Some narrowly define it. Others, as Forrester principal analyst Lisa Gately did at Content Marketing World, define it as “an intentional exercise of knowledge, skills, and expertise to increase awareness, elevate perception, and drive preference related to key issues that an audience cares about.”
To me, thought leadership shouldn’t be defined too narrowly or too expansively. Thought leadership is the strategic and well-planned coming together of original research and compelling, purpose-built marketing content to engage a defined audience.
Some use my definition more specifically for “industry thought leadership” because it captures macro trends affecting business and works for existing and prospective clients.
#ThoughtLeadership is the well-planned coming together of original research and compelling marketing #content for a defined audience, says @JanieJaniehulse via @CMIContent. Click To Tweet
But the goal remains the same: to position your company as an authority on a topic by providing useful insights independent of your brand’s products and services.
In other words, don’t approach thought leadership as a commodity, reducing it to listicles or unsubstantiated infographics, as fellow writer Jonathan Crossfield warns. Thought leadership is not a single interview with a CEO, a webinar about new solutions, or a blog article about a product.
Thought leadership in content marketing relies on original or novel research. It combines the rigor of an independent academic study with the sizzle of a targeted ad campaign. It’s difficult to pull off and often takes a village of researchers, analysts, writers, editors, UX specialists, digital designers, videographers, IT managers, project managers, and media strategists.
Example: Oral health brand Haleon supported a fantastic thought leadership piece – the Health Inclusivity Index (registration required) produced by The Economist Group. It brings together professionals from around the world to build a program that combines both substance and sizzle. It combines data, case studies, and multiple content formats to create a go-to thought leadership resource on the topic.
Boost your credibility and be useful
Regardless of the means, well-planned and executed thought leadership campaigns educate the target audience on broader macro trends and relevant implications for their business. But let’s face it; executives are busy people looking for ways to propel their businesses forward and bolster their own knowledge bank and expertise. They don’t need an overly prescriptive narrative; they want easy-to-understand thought leadership with helpful key takeaways.
Executives don’t need overly prescriptive narratives. They want easy-to-understand #ThoughtLeadership with helpful takeaways, says @JanieJaniehulse via @CMIContent. Click To Tweet
Example: The 53-page report, Opportunity 2030: The Standard Chartered SDG Investment Map, serves this purpose for the British multinational bank (Standard Chartered) and is supported by Oxford Analytica research. It crystalizes and visualizes the research findings related to UN Sustainable Development Goals. It even provides figures for private sector investment opportunities in 15 countries in Asia and Africa.
Tether thought leadership to business outcomes
The more targeted, substantive, and useful the thought leadership, the more apt the content can generate leads. LinkedIn’s B2B Institute recommends a nearly even budget split between lead generation and brand building in marketing. Thought leadership programs can help achieve both goals. They can earn brand attention from new companies or firms venturing into new areas. Thought leadership programs also can set the stage for the sales process, especially given almost three-fourths of B2B buyers in a 2020 study engage with at least three pieces of content before ever talking with a salesperson. Plus, a new thought leadership piece is a good reason for the sales team to contact past clients and new prospects to share it.
#ThoughtLeadership helps a marketing budget in two ways – awareness and lead generation, says @JanieJaniehulse via @CMIContent. Click To Tweet
Example: Well-designed thought leadership programs garner more attention through media distribution and awareness-building events while generating relevant business leads. Insurer Willis Watson Towers does both with its annual Political Risk Index. Visitors can peruse a content hub featuring a summary of the research, access a visually impactful e-book, and register to receive the full report, which was gated to capture leads.
Expand beyond the PDF format
Marketers often anchor thought leadership programs in a longer-form report underpinned by new research. But the distribution of those findings doesn’t have to be limited to that report (often in the form of a PDF). They can be shared at events big and small. Your brand’s speaker could incorporate them in a presentation at a conference, or your company could host in-person or virtual events with prospects and clients to exchange the value and let your reps build relationships and strike up conversations.
Your thought leadership program should live on the company’s website or its own landing page hosted by a third-party publishing partner to add validation and exposure. It can be chopped into visually engaging short-form content assets to share and consume on social media easily. The research findings can inform derivative multimedia content pieces like videos, films, or podcasts. Doing so allows you to meet the audience where they are with content formats they want to consume.
I really like Rob Mitchel’s VARK acronym to ensure your thought leadership appeals to all learning styles:
- Visual – infographics, animations, data visualization
- Aural – podcasts, audio interviews
- Read/write – long-form reports, short-form content, written opinion pieces, case studies
- Kinesthetic – webinars, client events, conferences, workshops
Example: I worked on a program for the Project Management Institute’s Brightline Initiative to bring thought leadership to the stage during the World Economic Forum at Davos in 2018 and 2019. The resulting panel discussion Humans 2.0: Designing and implementing a future-proof strategy, hosted by The Economist Events, took place live at the event.
Then, the team evolved the in-person presentation into three content pieces for the Brightline Initative website (as you can see in the screenshot below):
- A video of the full panel discussion
- A shorter video showing the highlights
- Video commentary featuring the Brightline Initiative’s executive director.
Find your secret to successful thought leadership
What’s the secret to conjuring content that doesn’t get dismissed in the cacophony? Before you begin, consider your objectives, your audience, and how you want the audience to react to the insights shared. With that understanding, you can bring together a smart team to consider the ideal brand positioning, associated trending themes, and potential research hypotheses worthy of exploration.
In other words, do some brand soul-searching and find the white space you can fill. Consider the white space as your playground. Shaping it takes a bit of work. Happily, that effort usually is just a search away. Systematically Google key terms related to your project and to see what pops up. Track the results to see players and patterns emerge. Then, you can find where your unique point of view fits within the coverage. That unique point grounds your white space.
Don’t stop short
The Edelman Trust Barometer is the gold standard for thought leadership programs, given its longevity and impact. For more than 20 years, Edelman has put forward annual research on the influence of trust across society — government, media, business, and non-government organizations. In doing so, the company has led the conversation and driven results for its business.
You don’t need to put in 20 years to produce well-founded original ideas, but you must invest for the long haul.
The most successful thought leadership campaigns I’ve worked on were long-term, multi-year engagements. The marketers approached publishing partners 12 to 18 months before launch. These larger projects often require longer upfront conversations to define and refine the theme and research hypotheses. That’s not to say you can’t whip up a strong thought leadership engagement in five to seven months, but that usually happens after the upfront brand and theme work exists.
When you take the time to identify your topic areas, conduct the research, and produce multiple content assets, the thought leadership you produce will be more likely to attract attention. It will have a better opportunity to gain awareness among an executive audience.
Executives spend an average of two hours every week on thought leadership content, according to a 2021 IBM survey. Given that thought leadership informs 80% of CEO buying decisions, according to the same survey, your program also will position your brand for quality leads.
Thought leadership programs have worked well for decades, but understanding what they really involve and how they can work for your brand – and, more importantly, your target audience – will allow your content to stand out in a sea of misunderstood, misused, and unhelpful thought leadership.
In appreciation for guest contributors’ work, we’re offering free registration to one paid event or free enrollment in Content Marketing University to anyone who gets two new posts accepted and published on the CMI site in 2023.
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Cover image by Joseph Kalinowski/Content Marketing Institut
MARKETING
The ROI of Digital Accessibility

The author’s views are entirely his or her own (excluding the unlikely event of hypnosis) and may not always reflect the views of Moz.
In a recent AudioEye survey of 500 business leaders and web professionals, 70% said that “cost” was their main concern when it came to digital accessibility. Many of the respondents also thought they would have to rebuild their website from the ground up in order to deliver an accessible browsing experience.
This perception of digital accessibility as a cost center without an easy remedy is one of the reasons that just 3% of the internet is accessible to people with disabilities, despite the 1.3 billion people globally who live with a disability.
In this post, I discuss three benefits of digital accessibility — and hopefully, make a case for why inclusion isn’t just the right thing to do, but a huge business opportunity.
Three reasons to prioritize digital accessibility
Many business leaders are aware of the risk of non-compliance with the Americans with Disabilities Act (ADA) and other accessibility legislation. Over the last few years, there has been a record number of digital accessibility lawsuits. More companies are receiving demand letters or being taken to court over alleged violations under the ADA. And when that happens, other business leaders pay attention.
What business leaders don’t always consider is the opportunity that digital accessibility represents, whether it’s reaching more potential customers, building a more inclusive organization, or improving the browsing experience for all users — not to mention search engines and voice assistants.
1. Digital accessibility is not an edge case

One of the biggest misconceptions about digital accessibility is that it’s some sort of edge case. In fact, people with disabilities are the largest minority in the United States.
In the United States, one in four adults lives with some type of disability. That number goes even higher when you include temporary disabilities, like broken limbs or short-term impairments following surgery or medical treatments.
According to the Global Economics of Disability 2020 report, people with disabilities control $1.9 trillion in disposable income, globally. That number reaches over $10 trillion when their friends and family are included.
By designing for accessibility, you can make your website and digital experiences work better for everyone.
2. Accessible design is good for everyone
At its core, digital accessibility is all about eliminating barriers that can prevent people from browsing your website.
By following the best practices of accessible design, you can help ensure that everyone can interact with your digital content — regardless of age, disability, or any other factor.
For example, the World Wide Web Consortium’s (W3C) Supplemental Guidance to WCAG 2 includes best practices for clear and understandable content, such as:
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Avoiding double negatives, such as “Time is not unlimited.”
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Using short sentences with one point per sentence.
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Putting the key takeaway or objective at the start of a paragraph.
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When possible, using bulleted or numbered lists.
The goal of these recommendations is to remove confusion for people with dyslexia and other learning disabilities. But it could just as easily be a general writing best practice.
Every user can benefit from simple, direct language that removes friction and gives them a clear next step. It’s the foundation of any conversion-optimized website — and it just happens to overlap with the best practices of accessible design.
3. Digital accessibility supports discoverability
There’s also a clear overlap between accessibility and discoverability. For example, sites with clear, descriptive headings — the same kinds of headings that make navigation and comprehension easier for people with disabilities — are also easier for search engines like Google to crawl.
Because of this, there’s strong evidence that Google rewards accessibility when ranking websites. In fact, its Webmaster Guidelines — which outline the best practices that help Google to find, index, and rank your site — read like accessibility guidelines — and often correlate directly with WCAG.
Accessible websites are also beneficial to users who access websites with voice search. According to the Google Mobile Voice Study, 41% of US adults and 55% of teens use voice search daily. Businesses with websites that are optimized for voice search, have a better chance of being discovered and used by potential customers.
Making the business case for digital accessibility

The first goal of any digital accessibility initiative should be to deliver an inclusive experience to everyone who visits your website. Not only is it the right thing to do, but it can help you reach a market that’s traditionally been underserved.
However, it’s important to note the other benefit of building an accessible website: greater conformance with accessibility standards like the Web Content Accessibility Guidelines (WCAG), which are used to assess a site’s compliance with the ADA.
Based on recent guidance from the Department of Justice, it’s clear that businesses of all sizes are expected to meet accessibility standards like WCAG in order to comply with the ADA.
When you calculate the ROI of digital accessibility, you should factor in that the cost of defending a digital accessibility lawsuit — or even settling a demand letter — can often surpass the cost of making your website accessible.
By taking a more proactive approach to digital accessibility, you can comply with the law while also turning a requirement into an opportunity to grow your business and deliver an inclusive experience to every customer.
As you invest in digital accessibility, it’s worth measuring your progress over time. To get started, you can use a free accessibility checker to assess your website’s accessibility — and then see how it improves as you implement accessibility best practices.
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