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The Ultimate Guide to Instagram Hashtags for 2022

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The Ultimate Guide to Instagram Hashtags for 2022

Instagram hashtags are powerful. 

They can help your posts reach a target audience, attract followers in your niche, increase engagement, and develop a more positive and recognizable brand image.

Here’s the thing, though: with great power comes great responsibility (#spiderman).

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Hashtags can skyrocket your business to new heights, but if used too frequently or without a clear strategy in mind, they become pointless and inefficient.

While it can be hard to choose the right hashtags on Instagram, you don’t have to guess. Aside from this article, we’ve put together an ultimate course on using Instagram for marketing. In this course, we’ll teach you to not just attract followers, but to attract the right followers.

First, let’s go over Instagram hashtags specifically — and why they’re so important for your Instagram marketing strategy. We’ll cover the following topics: 

Why are hashtags important?

Hashtags are essentially Instagram’s sorting process. With around 95 million photos posted on Instagram every day, it’s difficult for Instagram to efficiently deliver the right content to the right people. Hashtags help your post get discovered by viewers most interested in seeing it.

Krystal Gillespie, HubSpot’s Social Media Community Manager, explains the importance of hashtags this way: “Hashtags are like a funnel. For instance, #marketing is incredibly broad and attracts all types of posts. We’ve found #digitalmarketing or #marketingmotivation gives us a more specific, targeted reach. The audience searching for these hashtags are also trying to narrow their search to what we offer related to marketing, so we’re actually reaching more of the right people.”

Essentially, hashtags are a better way to categorize your posts. They help you reach a target audience, and more importantly, they help your target audience find you. These users are more likely to engage with your post because it is exactly what they were looking for.

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How Brands Are Using Hashtags in 2022 [Data]

The HubSpot Blog surveyed over 1,000 marketing professionals to understand how they were incorporating hashtags into their Instagram strategy in 2022. Here’s what we found:

  • 82% of marketers leverage hashtags as part of their Instagram strategy.
  • 85% of marketers have a documented hashtag strategy for Instagram.
  • 81% of marketers say using hashtags has been somewhat or very effective for their Instagram strategy.
  • 62% of marketers use between four to nine hashtags in an Instagram feed post.
  • 53% of marketers say most of the brands they market leverage branded hashtags.
  • 37% of marketers say using popular hashtags has been most effective when posting on Instagram.
  • 66% of marketers use Instagram’s hashtag suggestions to determine which hashtags to use. 58% of marketers look to competitors or accounts that post similar content to find which hashtags to use.
  • According to marketers, the most popular places to use hashtags on Instagram include in the caption of feed posts (35%), on Instagram stories (39%), in the caption of Instagram live videos (38%), and in the caption and comment section of Instagram Reels videos (33%).
  • 46% of marketers say the most effective hashtag strategy is to place some hashtags in the caption and some in the comments of a post.

Types of Instagram Hashtags 

Hashtags are highly versatile little pieces of text. They can build a community, make your account more visible, or simply attract like-minded individuals to your account. 

Before choosing a group of hashtags for your posts, take a look at the most common ones you can use and their categorizations.

Best Instagram Hashtags for Companies

types of hashtags for Instagram Business accountsWhether you’re a social media manager at a company, an owner of a small business, or a sole proprietor, you can use the following hashtags to get more visibility on Instagram. 

    • Product or service hashtags. Companies use product hashtags for posts related to their product and service offerings. This will usually be general, such as #hairsalon or #knitwear. 
    • Industry niche hashtags. These hashtags are used to indicate the specific work you do and are narrower than your product or service hashtags. Examples include #blackhairsalon or #handmadeknits. 
    • Branded hashtags. Branded hashtags help you build a community specifically around your brand or business. This can be a slogan. It can also be the name of a specific product that you offer or even your business name. 
    • Campaign hashtags. If you’re running a sponsored ad, you can use a unique hashtag to keep track of activity relating to the campaign. 
  • User-generated content hashtags. This type of hashtag is created specifically for your customers. These are different from product, branded, and campaign hashtags because you, the company, can’t influence what gets posted. Other people can visit this hashtag to see unfiltered and unsponsored photos of your product. 
  • Instagram community hashtags for your industry. These hashtags are great for getting more visibility among other Instagrammers who do what you do. For example, if you were a knitter, you might post in #knittersofinstagram.   

Instagram post with knitted scarf and the instagram hashtag #knittersofinstagram

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  • Event or conference hashtags. As a company or business owner, you can use these hashtags to add to the conversation relating to a specific event or industry conference.  
  • Cultural movement hashtags. Cultural movements such as Black Lives Matter, LGBTQ+ Pride, and feminism have hashtags on Instagram (#BlackLivesMatter, #Pride, and #feminism, respectively). Use these hashtags to uplift voices, share information, and make your company’s stance clear. 
  • Location hashtags. These are great to target users in your area. Think #hairsalonnyc or #atlantabakery. 
  • Phrase hashtags. Phrase hashtags such as #writeeveryday and #bebrave can hint at what you do while inspiring users.  

As individuals, you can also use daily, acronym, and holiday hashtags to engage in trending conversations. 

Top Instagram Hashtags for Individuals

Types of hashtags for personal Instagram accountsDo you use Instagram for personal use? Take a look at the hashtags that are available to you. 

  • Personal hashtags. You use these hashtags specifically in posts related to you. Think #me, #selfie, #lovemyself, #vacation, and #lovemylife. 
  • Daily hashtags. Daily hashtags usually have a theme, such as #workoutwednesday, #throwbackthursday, and #motivationmonday. 
  • Acronym hashtags. Think #ootd (outfit of the day), #potd (photo of the day), and #tbt. 
  • Holiday hashtags. Use these hashtags for specific holidays such as #DiaDeLosMuertos or #IndependenceDay to share how you’re spending time during these days. 

Like companies, you can also use phrase, cultural movement, event, and location hashtags. 

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Best Instagram Hashtags

  1. #love (2.1B posts)
  2. #instagood (1.5B posts)
  3. #fashion (1B posts)
  4. #photooftheday (988M posts)
  5. #art (888.6M posts)
  6. #photography (864.7M posts)
  7. #instagram 828M posts)
  8. #beautiful (792.1M posts)
  9. #picoftheday (692.8M posts)
  10. #nature (696.4M posts)
  11. #happy (670.9M posts)
  12. #cute (659.7M posts)
  13. #travel (613M posts)
  14. #style (606.3M posts)
  15. #followme (592.5M posts)
  16. #tbt (588.3M posts)
  17. #instadaily (581.2M posts)
  18. #repost (557.3M posts)
  19. #like4like (538.2M posts)
  20. #summer (523.2M posts)
  21. #beauty (492.6M posts)
  22. #fitness (485.8M posts)
  23. #food (475.3M posts)
  24. #selfie (464.3M posts)
  25. #me (463.9M posts)
  26. #instalike (462.1M posts)
  27. #girl (444.7M posts)
  28. #friends (432.7M posts)
  29. #fun (430.9M posts)
  30. #photo (438.4M posts)
  31. #smile (427.4M posts)
  32. #family (411.9M posts)
  33. #life (409.1M posts)
  34. #music (398.6M posts)
  35. #ootd (396.2M posts)
  36. #makeup (368.7M posts)
  37. #likeforlike (360.1M posts)
  38. #likeforlikes (349.9M posts)
  39. #model (336.2M posts)
  40. #dog (333.1M posts)
  41. #design (310.4M posts)
  42. #follow4follow (300M posts)
  43. #amazing (300.5M posts)
  44. #lifestyle (305.3M posts)
  45. #motivation (305.5M posts)
  46. #sunset (299.5M posts)
  47. #igers (294.9M posts)
  48. #explore (318.1M posts)
  49. #handmade (299.8M posts)
  50. #nofilter (286.8M posts)
  51. #beach (282.1M posts)
  52. #foodporn (279.9M posts)
  53. #instamood (269.1M posts)
  54. #sun (266.2M posts)
  55. #artist (271.1M posts)
  56. #dogsofinstagram (297.9M posts)
  57. #일상 (260.7M posts)
  58. #cat (259.1M posts)
  59. #drawing (256.2M posts)
  60. #sky (251.1M posts)
  61. #followforfollow (246.3M posts)
  62. #f4f (245.7M posts)
  63. #l4l (242.6M posts)
  64. #hair (236.2M posts)
  65. #flowers (233.3M posts)
  66. #followforfollowback (239.2M posts)
  67. #funny (230.9M posts)
  68. #gym (227.1M posts)
  69. #moda (228M posts)
  70. #photographer (225M posts)
  71. #likeforfollow (222.6M posts)
  72. #tagsforlikes (217.9M posts)
  73. #wedding (223.3M posts)
  74. #bestoftheday (215.4M posts)
  75. #baby (217.7M posts)
  76. #memes (219.7M posts)
  77. #inspiration (218.4M posts)
  78. #instafood (215.6M posts)
  79. #vsco (206M posts)
  80. #foodie (209.3M posts)
  81. #vscocam (203M posts)
  82. #instapic (203M posts)
  83. #girls (201.5M posts)
  84. #workout (197.9M posts)
  85. #pretty (189.7M posts)
  86. #yummy (187.2M posts)
  87. #home (187.9M posts)
  88. #fit (185.1M posts)
  89. #party (182.7M posts)
  90. #lol (180.5M posts)
  91. #healthy (181.6M posts)
  92. #naturephotography (186.4M posts)
  93. #nails (185.5M posts)
  94. #illustration (183.6M posts)
  95. #landscape (179.4M posts)
  96. #blackandwhite (177.1M posts)
  97. #catsofinstagram (177.7M posts)
  98. #cool (173.9M posts)
  99. #puppy (176.1M posts)
  100. #night (144.4M posts)
  101. #catsofinstagram (177.7M posts)
  102. #nails (185.5M posts)
  103. #tattoo (165.3M posts)
  104. #happiness (162.6M posts)
  105. #instafashion (169.2M posts)
  106. #work (144.1M posts)
  107. #architecture (161.8M posts)
  108. #japan (153.7M posts)
  109. #weekend (148.7M posts)

Emerging Hashtags

New hashtags are created every day, and staying on top of what’s new before it becomes over-saturated can put your content in front of more people. Based on our research, here are some emerging Instagram hashtags to consider using:

  1. #brandpartnerships
  2. #tiktokcreator
  3. #reelstrends
  4. #2022trends
  5. #2022predictions
  6. #igreelstips
  7. #viraltrends
  8. #genzmarketing
  9. #2022goals
  10. #2022socialgoals
  11. #thatgirl
  12. #trendingsound
  13. #engagementtips
  14. #instagramnews
  15. #2022calendar

Hashtags to Retire

It’s important to routinely audit the hashtags you’re using to make sure they are still on-brand and effective. We compiled this list of hashtags to retire that are over-saturated with content, or are shadowbanned and could hurt your content reach.

  1. #adulting
  2. #beautyblogger
  3. #dm
  4. #humpday
  5. #iphonegraphy
  6. #mustfollow
  7. #killingit
  8. #desk
  9. #mirrorphoto
  10. #instasport
  11. #direct
  12. #always
  13. #snapchat
  14. #workflow
  15. #kickoff
  16. #brain
  17. #tag4like
  18. #thought
  19. #valentinesday

Best Practices for Using Hashtags on Instagram  

Using hashtags on Instagram is a relatively simple process, but you’ll want to adhere to a few rules to get the most out of your hashtagging. 

We’ve compiled best practices under the following frequently asked questions. 

How many hashtags can I use on Instagram? 

Thirty hashtags are the maximum number you can use. 

The average is eleven, with half of Instagram accounts using between one and three. You can use more or less depending on your Instagram marketing goals. More doesn’t necessarily mean better. In fact, Instagram recommends users include no more than three to five hashtags per post.

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Should I add hashtags to every Instagram post? 

Yes! Absolutely you should. 

Try to choose hashtags that are as narrow or as niche as possible. The less volume of posts a hashtag has, the more likely you’ll be seen by people who follow them. Plus, if the subject matter is highly specific, people are more likely to engage with your post. 

All of my posts are similar. Can I use the same hashtags over and over again? 

No. Instagram’s algorithm may penalize you for consistently using the same hashtags, pushing your posts down so they don’t show up for those tags. 

Even more, they might ban your account, because using identical hashtags could make it look like you’re spamming users  — or worse — like an Instagram bot.Instagram hashtags: Instagram post with a bowl of ragu and the hashtag #homemadepasta

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Try rotating out your hashtags so that they’re highly relevant to that specific post, even if the posts are similar. Let’s say that you own a handmade pasta business. If you always use the hashtag #spaghetti but post photos of linguini, macaroni, and penne, Instagram may flag your account, and users won’t engage. 

Can I hide the hashtags in a comment? 

Absolutely. You can hide your hashtags in a comment. Instagram doesn’t distinguish between caption hashtags and comment hashtags. 

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Simply write your caption as you would. After that, navigate to the published post and leave a comment with your hashtags. They will be hidden completely until users navigate to the comment section. 

How do I hide hashtags in the caption? 

Don’t want to post the hashtags in a comment? No worries. 

You can hide the hashtags in the caption by either 1) writing a caption that’s more than three lines long or 2) adding 3 to 5 line breaks with a punctuation mark.  

To add a line break, place the text cursor at the end of your caption and hit Return. Don’t forget to add either a period, a dash, an asterisk, or a tilde to ensure that line stays there. (If there’s no punctuation, Instagram may treat it as accidental extra space, and delete those line breaks upon publication.) 

Are there any hashtags I should avoid using? 

Yes. Instagram maintains a list of banned hashtags. However, they don’t publish this list, and there’s no authoritative source. 

Some are intuitive, such as NSFW and self-harm hashtags, while others, such as #pushups and #mustfollow, aren’t as self-evident. If you have any doubt about your hashtags, be sure to look them up using the app’s Search function.

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If it doesn’t show up, it’s banned. If it does show up, navigate to the hashtag feed and check for a message like this: 

 

Banned hashtag message on Instagram for #mustfollow hashtag

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If your prospective hashtag doesn’t have a message like this, you’re all good to go. 

Now that you know some basic dos and don’ts, let’s take a look at the top Instagram hashtags for the year. 

Adding one of the most popular Instagram hashtags to your post doesn’t necessarily mean you’ll see more interaction. Since the hashtags below are so popular, they are being used by millions of people, so your post will most likely be obscured by the competition. Narrowing your hashtag topic is important, but we’ll get to that next.

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Here are the top Instagram hashtags for this year.

1. #love (2.1B posts)

Instagram users build their photo galleries on good feelings. For this reason, the #love hashtag is ever-present next to the pics of friends, family, vacations, and beautiful scenery.

Top Instagram hashtags related to #love: 

#love #lovely #loveit #loveyourself #lovelife #lovequotes #loveislove #lovefood #lovemylife #lovewhatyoudo #lovethis

2. #instagood (1.5B posts)

Occurrences of this hashtag are inspired by the @instagood Instagram account, which scours the Instagram community for excellent photos and videos that are just too #instagood not to share. Add this hashtag to your content for a chance to be reposted.

Top Instagram hashtags related to #instagood:

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#instagood #instalife #instalike #instapic #insta #instacool #instafollow #instaphoto #instagramers #instamoment #instagramhub

Instagram post with the photo of a car and the hashtag #instagood

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3. #fashion (1B posts)

People often turn to Instagram to see what styles are “in”, looking at posts ranging from fashion week to everyday outfit inspirations. This means that a significant portion of the content on Instagram revolves around fashion — in fact, there are nearly one billion #fashion posts on Instagram. You will find celebrities, luxury brands, clothes, makeup, and other aspirational images tagged with #fashion.

Top Instagram hashtags related to #fashion: 

#fashion #fashionblogger #fashionista #fashionable #fashionstyle #fashionblog #fashiongram #fashionaddict #fashionweek #fashiondiaries

4. #photooftheday (988M posts)

Managing a business account? This hashtag is a surefire way to attract more followers and repeat visitors. If you plan to post daily content, all-around a common theme, add the #photooftheday hashtag to increase your exposure.

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Top Instagram hashtags related to #photooftheday: 

#photooftheday #potd #picoftheday #photography #photographyeveryday #photographyoftheday #bestoftheday

5. #art (888.6M posts)

Artists of all kinds have always flocked to Instagram, and this hashtag holds pictures or process videos of all of their paintings, sculptures, and quirky creations. 

Top Instagram hashtags related to #art: 

#art #artist #artwork #instaart #arte #streetart #digitalart #artofvisuals #artistsoninstagram #artoftheday #artsy #artistic #arts #artgallery #modernart 

6. #beautiful (792.1M posts)

Instagram is the place to go to put your best foot forward — whether it be your amazing getaway, a new hairstyle, or a breath-taking sunset, #beautiful photos encompass the best of what the platform has to offer.

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Top Instagram hashtags related to #beautiful: 

#beautiful #beautifuldestinations #beautifulday #beautifulview #beautifulplace #beautifulcuisines #beautifulplaces #beautifuldestination #beautifulnature

7. #photography (864.7M posts)

At its core, Instagram is a photo-sharing media, so it makes sense that there are some stunning and artistic images shared in #photography. Instagram is unique in that a user could be scrolling through the #photography posts and see National Geographic and professional photos next to amateur photographers.

Top Instagram hashtags related to #photography: 

#photography #travelphotography #naturephotography #streetphotography #foodphotography #portraitphotography #landscapephotography #weddingphotography #blackandwhitephotographyInstagram post with a photo of sunglasses and a camera with the hashtag #photography

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8. #happy (671M posts)

Sometimes the best part of feeling good is sharing that sunshine with others. The #happy group of posts is full of radiant people and lighthearted content that brings us joy. Tag a photo of a cute kitten or one of yourself after getting a promotion with #happy.

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Top Instagram hashtags related to #happy: 

#happy #happyday #happylife #happyfriday #happyhour #happyme #happymonday #happysunday #happytime #happydays #happydog #happyplace

9. #cute (659.8M posts)

#Cute puts your content in a pool of Instagram photos and videos that elicit “awes” from all over the Instaverse. If you think your puppy is the cutest puppy that ever lived, it deserves a photo with this esteemed hashtag.

Top Instagram hashtags related to #cute: 

#cute #cutedog #cutebaby #cuteness #cuteanimals #cutecat #cutepetclub #cutenessoverload #cuteboy #cutedogs #cutecouple #cutepuppy #cutest 

10. #instagram (828.1M posts)

Navigate to this hashtag and you’ll find everything from selfies to photos of food to pet pictures to vacation shots. Use this hashtag to signal that you’re on Instagram and that you have something worth sharing. 

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Top Instagram hashtags related to #instagram: 

#instagram #instagramers #instagramhub #instagrammers #instagramer #instagramanet #instagramdogs #instagrammer #instagramjapan #instagramcats #instagramfitness

Instagram post with a photo of a bird and the hashtag #instagram

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11. #nature (696.5M posts)

Nature is all around us. It’s also on Instagram. This hashtag is used to post everything related to nature, including mountains, rivers, and wild animals. 

Top Instagram hashtags related to #nature: 

#nature #naturephotography #naturelovers #naturelover #nature_perfection #naturegram #nature_brilliance #natureaddict #nature_shooters #naturephoto #naturelove

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12. #tbt (588.3M posts)

#Tbt stands for “Throwback Thursday,” and encourages Instagram users to post an old photo of themselves or an event they’re reminiscing over. Everyone likes content from the good old days — here’s your hashtag for enjoying the nostalgia.

Top Instagram hashtags related to #tbt: 

#throwbackthursday #tbthursday #tbtphoto 

13. #followme (592.5M posts) 

A close cousin to #followforfollow and #likeforlike, #followme is used by Instagrammers looking to grow their follower base.  

Top Instagram hashtags related to #followme: 

#follow #f4f #followme #followforfollow #follow4follow #teamfollowback #followbackteam #followall #followalways #followback #pleasefollow #follows #follower #following

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14. #travel (613M posts)

Away for the weekend? Show your followers where you are, using this hashtag to indicate you’re traveling somewhere new.

Top Instagram hashtags related to #travel: 

#travel #travelgram #instatravel #travelphotography #traveling #travelling #travelblogger #traveler #traveller #travelingram #traveltheworld #travelblog #travels #traveladdict 

15. #style (606.4M posts)

This hashtag has more than 500 million posts associated with it, making it one of the top tags on Instagram. It’s used for beautifully edited photos of outfits, vacations, luxury products, and anything aesthetically stunning. Tag #style on a gorgeous outfit inspiration or new product, and Instagram users looking to add a little glamour to their lives will find you.

Top Instagram hashtags related to #style: 

#style #styleinspo #styleblogger #styleinspiration #styleoftheday #stylefashion #stylegoals #stylediary #stylegram #styleguide #styleblog

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16. #repost (557.3M posts)

Reposting is a common function on Instagram that allows you to share content from other users, with credit back to the original user. Use the hashtag, #repost, to tell others on Instagram that you were inspired by this photo or video.

Top Instagram hashtags related to #repost: 

#repost #reposter #repostapp  #reposting #repostthis #reposted 

17. #instadaily (581.2M posts)

This hashtag is similar to #photooftheday and is perfect for Instagrammers who post every day.

Top Instagram hashtags related to #instadaily: 

#photooftheday #potd #picoftheday #photography #photographyeveryday #photographyoftheday #bestoftheday

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18. #summer (523.2M posts)

The summertime is the best season to enjoy fun vacations, fruity drinks, and time by the pool. This tag is full of Instagram users enjoying the long summertime hours on the beach or showing off the breezy outfits keeping them cool under the hot #summer sun.

Top Instagram hashtags related to #summer: 

#summer #summertime #summervibes #summerfun #summernights #summerdays #summerstyle #summerfashion #summerday

Instagram post with a photo of a carrot patch and the hashtag #summer

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19. #selfie (464.3M posts)

This is the quintessential selfie hashtag, indicating to the Instagram community that the photo its captioning is a picture of you.

Top Instagram hashtags related to #selfie:

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#me #selfies #selfietime #selfienation #selfiesunday  #selfiegram #selfielove #selfieaddict #selfiesaturday #selfiemania 

20. #fitness (485.9M posts)

Get in on a trending community of workout warriors with photos and videos from your best exercise sessions, using the #fitness hashtag to share the moment.

Top Instagram hashtags related to #fitness:

#fitness #fitnessmotivation #fitnessmodel #fitnessaddict #fitnessgirl #fitnessjourney #fitnesslife #fitnesslifestyle #fitnessgoals #fitnessfreak #fitnessfood #fitnessgear #fitnessinspiration

21. #beauty (492.6M posts) 

The hashtag #beauty is mainly used by beauty bloggers — professional make-up artists and hobbyists — but you’ll also find some pet shots and nature shots in there, too. 

Top Instagram hashtags related to #beauty:

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#beauty #beautyblog #beautycare #beautytips #beautyaddict #beautysalon #beautybloggers #beautyqueen #beautyguru #beautyproducts #beautyofnature #beautygram 

22. #food (475M posts)

Meal pics are the bread and butter (no pun intended) of a people-oriented Instagram account. Use the #food hashtag to caption your next delicious Instagram photo.

Top Instagram hashtags related to #food:

#food #foodporn #instafood #foodie #healthyfood #foodstagram #foodgasm #foodphotography #foodblogger #foodlover #foodpics #foodpic #foodies

23. #fun (430.9M posts)

If it’s not fun, it’s not Instagram-worthy. Make it known to millions of Instagram users that you had a blast in your latest photo or video with this popular hashtag.

Top Instagram hashtags related to #fun:

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#fun #funny #lol #lmao #hilarious #laugh #laughing #tweegram #friends #wacky #crazy #silly #witty #instahappy #joke #jokes

24. #likeforlike (360.1M posts)

#Likeforlike is similar to the #followforfollow hashtag. Use this hashtag if you want to increase engagement on your Instagram account, telling users that you’ll like their photo or video if they like yours.

Top Instagram hashtags related to #likeforlike:

#likeforlike #followme #like4like #liker #likes #l4l #likes4likes #love #likesforlikes #liketeam #likeback #likebackteam #likeall #likealways

The above hashtags might have helped define Instagram over the last year, but there are still plenty more that end up trending every year. The following hashtags can help inspire photos and videos that Instagram users always find captivating. 

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1. #life (409.1M posts)

This one goes out to all the photos and videos that encompass the essence of your life — whether in quarantine or not. 

Top Instagram hashtags related to #life:

#life #lifestyle #healthylifestyle #lovelife #luxurylifestyle #lifeisgood #lifestyleblogger #lifequotes #loveofmylife #luxurylife #lifeofadventure 

2. #music (398.6M posts)

This hashtag is for those who love music and the people who create it. 

Top Instagram hashtags related to #music:

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#music #musica #musician #musically #musicvideo #musical #musicians #musicislife #musicproducer #musiclife #musiclover #musicfestival #musicphotography #musicproduction

3. #amazing (300.5M posts)

The hashtag #amazing is used for everything you find, well, amazing — places, art, beautiful homes, awe-inspiring videos, and more. 

Top Instagram hashtags related to #amazing:

#beautiful #cute #awesome #amazingview #amazingfood #amazingplaces

4. #nofilter (286.8M posts)

Instagram offers so many different filters to help enhance photos, it’s practically assumed that any picture on Instagram has been edited. But if you’re posting a pic that was beautiful all by itself, let the world know that this gem didn’t need a filter to look so nice.

Top Instagram hashtags related to #nofilter:

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#nofilter #nofilterneeded #nofilters #nofiltersneeded #nofilternecessary #nofilterneededforthisbeauty 

5. #sunset (299.5M posts)

Who doesn’t love a good sunset? Users add posts to this hashtag to show off a beautiful sunset near them. 

Top Instagram hashtags related to #sunset:

#sunset #sunsets #sunsetlovers #sunsetporn #sunsetlover #sunsetsky #sunsetphotography #sunsetbeach #sunsethunter #sunsetmadness 

6. #motivation (305.5M posts)

On Twitter, #MondayMotivation encourages inspiring quotes and messages to help people start the week off on the right foot. On Instagram, the #motivation hashtag has come to caption anything from a photo of a user after a big gym session, to a computer screen right before he or she gets to work.

Top Instagram hashtags related to #motivation:

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#motivation #motivationalquotes #motivational #motivationmonday #motivationalquote #MotivationalSpeaker #motivationalmonday #motivations #motivationquotes

7. #instamood (269.1M posts)

#Instamood is all about the vibe or emotion a photo or video elicits. Pretty scenery, a day at the beach, or a night out with good people are all prominent under the #instamood hashtag. Landscapes are a popular starting point when figuring out what to post on Instagram, according to Jumper Media, and they fit into this hashtag perfectly.

Top Instagram hashtags related to #instamood:

#instamood #instagood #instalife #instalike #instapic #insta #instacool #instafollow #instaphoto #instagramers #instamoment #instagramhub 

8. #foodporn (279.9M posts)

I hope you’re hungry! The #foodporn tag is brimming with mouthwatering posts of desserts, pizza, recipe videos, and so much more. This hashtag is for the best of the best when it comes to delectable treats on Instagram — find the most original, delicious, and tantalizing food pictures on the internet under this hashtag.

Top Instagram hashtags related to #foodporn:

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#food #foodporn #instafood #foodie #healthyfood #foodstagram #foodgasm #foodphotography #foodblogger #foodlover #foodpics #foodpic #foodies

9. #handmade (299.8M posts)

The hashtag #handmade is like the #art hashtag for handmade wares, clothing, and novelties. The rise of slow fashion and a growing interest in sustainably-made products makes this one of the top trending hashtags this year. 

Top Instagram hashtags related to #handmade:

#handmade #handmadejewelry #handmadewithlove #handmadeisbetter #handmadefont #handmadegifts #handmadejewellery #handmadeshoes #handmadesoap #handmadeaccessories 

10. #dogsofinstagram (267.9M posts)

We all know that the internet loves cute puppies, so it shouldn’t be surprising when a hashtag for our beloved doggos trends on Instagram.  It’s always a good idea to include man’s best friend in an Instagram post — your followers will love it and you’re almost guaranteed dozens of heart emojis in your comments.

Three instagram posts that were tagged with #dogsofinstagramImage Source

Top Instagram hashtags related to #dogsofinstagram:

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#dogsofinstagram #dogs #dog #dogstagram #dogsofinsta #dogsofig #dogsitting #dogslife #doglife #dogsofinstaworld #dogoftheday

11. #bestoftheday (215.4M posts)

The #bestoftheday tag offers a glimpse into the massive amount of varied content that is posted to Instagram every day. Here, you’ll find some of the most noteworthy images on the platform — images of beautiful spots around the world, award-winning photos, yummy recipes, adorable animals, and so much more.

Top Instagram hashtags related to #bestoftheday: 

 #bestoftheday #instadaily #potd #picoftheday #photography #photographyeveryday #photographyoftheday

12. #instafood (215.6M posts)

This popular tag is different from other food hashtags because it accompanies food pictures that are gorgeous, creative, and, most importantly, worthy of Instagram. Instagram posts are known for being aesthetically appealing, and #instafood is no different. Use this tag if you’re posting a photo of a colorful, unique, and sumptuous dish! 

Top Instagram hashtags related to #instafood:

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#instafood #food #foodporn #foodie #healthyfood #foodstagram #foodgasm #foodphotography #foodblogger #foodlover #foodpics #foodpic #foodies

13. #explore (318.1M posts) 

Instagram has always had an explore section, but only recently have Instagrammers started to use this hashtag to win a highly coveted but elusive spot on this page. 

Top Instagram hashtags related to #explore:

#instagrammers #igers #instalove #instamood #instagood #followme #follow #comment #shoutout

14. #memes (219.7M posts) 

A classic but a goodie. Throughout the years, humor has taken different forms — comedy sitcoms, stand-ups, knock-knock jokes, and more. But none of these forms come near the Instagram-worthiness of memes. Use this hashtag to share a unique meme or repost one from another account. 

Top Instagram hashtags related to #memes:

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#memes #meme #dankmemes #funnymemes #memesdaily #edgymemes #offensivememes #fortnitememes #dailymemes #spicymemes #memestagram #btsmemes #memes😂  #memepage #memelord

15. #followforfollowback (239.2M posts)

Interested in building a fast list of followers on Instagram? #Followforfollowback tells everyone who browses this hashtag that you’ll follow users who choose to follow you. This hashtag is always trending highly.

Top Instagram hashtags related to #followforfollowback:

#followforfollowback #follow #f4f #followme #followforfollow #follow4follow #teamfollowback #followbackteam #followall #followalways #followback

16. #tweegram (94M posts)

There is plenty of multi-platform sharing across social media sites, and in #tweegram, you’ll find images taken from Twitter, Pinterest, and more. #Tweegram is best known for quotes, screenshots of Tweets, and memes.

Top Instagram hashtags related to #tweegram:

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#tweetgram #tweet #twitter #twitterposts #twitterweek #twittermarketing #twittermemes #twitterpost #twittermeme #twitterquotes #twitterwhy 

17. #instagramhub (65.2M posts)

This hashtag isn’t specific to one type of post — #instagramhub is a place for active Instagram users to demonstrate their presence on the platform and reach larger audiences. By including this popular hashtag, influencers on Instagram can connect with as many users as possible.

Top Instagram hashtags related to #instagramhub:

 #instagramhub  #igers #instagram #instadaily #instamood #instagood #instalife #instalike #instapic #insta #instacool #instafollow #instaphoto #instagramers #instamoment

18. #quarantine (30.1M posts)

#Quarantine is the quintessential COVID-19 hashtag and has no defined aesthetic or subject matter. Instead, it encompasses everything that we see, experience, and do — or don’t do — during quarantine. You can find pet photos, cooking videos, memes, and, most shockingly, shots of people on vacation. 

It’s worth noting that there’s no #COVID hashtag because Instagram wants to prevent the spread of misinformation. 

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Top Instagram hashtags related to #quarantine:

#quarantine #quarantinelife #quarantineandchill

19. #BlackLivesMatter (27.7M posts)

The Black Lives Matter movement swept through the United States in 2020 and has been at the forefront of the cultural imagination since the killing of Trayvon Martin in 2012. Use this hashtag to add value to the movement or uplift voices that differ from your own.  

Top Instagram hashtags related to #blacklivesmatter:

#blm #blackhistorymonth #blackownedbusiness #blackgirlmagic #blackouttuesday #blackexcellence

Read HubSpot’s stance on Black Lives Matter here.

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20. #newmusic (31.5M posts)

The hashtag #newmusic is one of the many tags people use to share either their own original music or let others know who they’re jamming to today. 

Top Instagram hashtags related to #newmusic:

#music #hiphop #rap #artist #spotify #producer #rapper #soundcloud #musician #beats

21. #whatiwore (21.9M posts)

What better way to show off your OOTD than to tag #whatiwore. This hashtag is commonly used by people interested in the latest fashion trends, often tagging where they found it for sponsorships or for the chance of brand recognition.

Top Instagram hashtags related to #whatiwore:

#ootd #outfitoftheday #fashion #instastyle #style #instafashion #fashionblogger #fashionista #styleinspo

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22. #workinprogress (21.1M posts)

The #workinprogress hashtag gives users a glimpse of some of the coolest projects being shared on the app. From art, architecture, or even fitness, this tag helps people post about reaching their goals and the steps along the way.

Top Instagram hashtags related to #workinprogress: 

#wip #drawing #artwork #painting #handmade #workout #design #fitness #artistsoninstagram #motivation 

23. #space (20.3M posts)

There’s something so interesting and beautiful about outer space, and talking about it on social media never gets old either. Posting in the #space hashtag will lead you to find amazing shots of stars far and wide.

Top Instagram hashtags related to #space:

#spaceflight #deepspace #spaceship #spacelovers #spacesuit #spaceexploration #spacecraft #telescope #spacex #spacestation

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24. #technology (21.7M posts) 

With technologic innovations taking place every day across industries, the #technology hashtag is where you’ll find the newest development or gadget.

Top Instagram hashtags related to #technology:

#tech #innovation #engineering #technews #science #design #gadgets #electronics #smartphone #programming

25. #engaged (16.9M posts) 

Love is in the air — or in this case it’s trending. The #engaged hashtag is there for all your proposal inspiration, wedding ideas, and even more content for all the lovers out there.

Top Instagram hashtags related to #engaged:

#wedding #bride #bridetobe #love #weddinginspiration #engagement #weddingplanning #weddingphotography #weddingday #weddingdress

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26. #travelbug (10.8M posts)

Influencers all around the world can use the #travelbug hashtag to document their coolest destination vlogs and photos. Take advantage of this hashtag whether you’re hitting the road or flying overseas.

Top Instagram hashtags related to #travelbug:

#travel #wanderlust #travelgram #travelphotography #traveltheworld #travelblogger #traveladdict #instatravel #traveling

Top B2B Hashtags

If you manage an Instagram account for a company that sells products and services to other businesses, consider including these hashtags in your posting strategy.

  1. #business
  2. #entrepreneur
  3. #success
  4. #onlineshop
  5. #smallbusiness
  6. #marketing
  7. #branding
  8. #digital
  9. #marketingdigital
  10. #innovation
  11. #ecommerce
  12. #onlinemarketing
  13. #retail
  14. #contentmarketing
  15. #marketingstrategy
  16. #software
  17. #inboundsales
  18. #b2bmarketing
  19. #b2bevents
  20. #b2bmarketplace
  21. #b2bleadgeneration
  22. #b2bsales
  23. #b2bbusiness
  24. #b2bleads
  25. #b2bemailmarketing
  26. #marketingtips 
  27. #marketingstrategy 
  28. #startups 
  29. #management 
  30. #businesstips
  31. #instagramforbusiness
  32. #instagramstrategies

Top B2C Hashtags

Does your company sell directly to consumers? If so, the best hashtags to use may vary depending on your target audience. Here is a list of B2C hashtags that could be effective for various niche areas.

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  1. #b2c
  2. #b2cmarketing
  3. #b2csales
  4. #onlineshopping
  5. #smallbusiness
  6. #online
  7. #training
  8. #business 
  9. #marketing 
  10. #marketingdigital 
  11. #socialmedia 
  12. #startup 
  13. #digitalmarketing 
  14. #sales 
  15. #socialmediamarketing 
  16. #advertising 
  17. #networking 
  18. #ecommerce 
  19. #onlinebusiness 
  20. #onlinemarketing 
  21. #smallbiz 
  22. #startuplife 
  23. #company 
  24. #contentmarketing 
  25. #socialmediatips
  26. #instahacks
  27. #ugc
  28. #acolorstory

1. Keep your hashtags organized.

To create an efficient hashtag system, you can use Excel or an Instagram analytics tool. If you choose an excel sheet, you’ll need to manually keep track of which hashtags you use, how often, and which ones correlate to your most popular posts. Over time, you’ll see relationships between certain hashtags and your most popular posts, and this can help you decide which hashtags work best for your brand.

If you have a more advanced social media team, you might want to consider a tool like Iconosquare, which automatically stores top hashtags and provides reports on which hashtags reach the most people.

For smaller businesses with limited budgets, Krystal Gillespie says that, “an excel sheet is the best way to start. Once you get more advanced I would highly recommend using a tool to track the data. A manual system can get overwhelming when you’re posting three times a day and using about 20 hashtags per post.”

2. Figure out your magic number.

Most top brands use seven or fewer hashtags per post, so it’s easy to assume that’s the magic number for everyone … right? Krystal explains that this isn’t always the case: She told me HubSpot has been more successful with hashtags ranging in the low 20s.

The point is, you can’t know how many hashtags work best for you until you test it. For HubSpot, it took the team several months to find a number that worked best, and during our trial period, we ranged from seven to 30. Give yourself the same flexibility for trial and error.

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3. Narrow your hashtags.

There are two big reasons more specific, smaller-volume hashtags are better for your brand: first, you can compete in a smaller pool. HubSpot, for example, doesn’t typically use the hashtag #marketing because it’s too broad. If you search #marketing, you’ll find pictures of restaurants, inspirational quotes, before-and-after hairstyle pictures, and memes.

The randomness of #marketing leads me to the second reason specific hashtags are a good idea: as a user, I’m more likely to find what I need if I search for something specific, and when your business comes up for my specific search request, I’m more likely to be happy with what I found.

Krystal explains: “Keeping a hashtag close to the interests of your brand really helps. We try to use hashtags tailored for a specific topic and then narrow it down further — for instance, we’d use #SEOTips if our marketing post was mostly about SEO.”

Think of it this way: #dogs is more popular, but it has a wide demographic. If I search #goldenretrieverpuppies and I find your post, I’m more likely to engage with it because it’s exactly what I wanted.

4. Research what other people are hashtagging.

An easy way to generate hashtag ideas is to make a list of your followers or competitors and research what they’re hashtagging on their own photos. It can also be particularly helpful to research what influencers in your industry are hashtagging — by definition, influencers are people with a large social media following, so they must be doing something right.

5. Test out related hashtags.

When you type a hashtag into Instagram’s search bar, Instagram shows you related hashtags in the scroll-down menu. Instagram also delivers related hashtags on the next page after you click on a hashtag. This is a simple way to create a longer list of hashtags to try out.

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6. Follow your own hashtag.

Another way to use Instagram hashtags for your marketing purposes is to follow your own hashtag. Krystal explains, “On Instagram, I actually follow the hashtag #hubspot so I can find anyone who talks about us and connect with them. As long as your account isn’t private, people will be able to find you via the hashtag.”

Following your own hashtag is an effective way to engage with other people talking about your brand and develop better relationships with them.

7. Create a brand campaign hashtag.

This is the trickiest item on the list, but if done successfully, it can pay off big time. Some businesses have successfully attracted followers by creating their own campaign hashtags. A campaign hashtag needs to be funny, clever, or at least memorable to work.

Campaign hashtags are particularly useful for promoting a new product or upcoming event, or even just inspiring people. Red Bull, for example, encouraged followers to post Red Bull pictures with a #putacanonit hashtag (see what I mean about clever?). Lululemon, rather than running a more traditional ad campaign, developed a positive connotation for their brand by asking followers to post real, active pictures of themselves with a #sweatlife hashtag.

Now that we’ve covered the importance of using Instagram hashtags for your business, you might be wondering how to search for Instagram hashtags within the app, or how to use the search function to find related ideas. If you’re unsure of the technical process for hashtag searching, here’s how:

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How to Search Hashtags on Instagram

To search hashtags on Instagram, tap the magnifying glass at the bottom of your screen, then tap the search bar at the top. Selecting the “Tags” option will enable you to search hashtags and related hashtags based on the popularity of each one.

1. Open Instagram and tap the search icon.

Instagram wants you to use hashtags and has made it extremely easy to find the perfect ones for your post. To start, open the Instagram app on your mobile device and tap the magnifying glass at the bottom of your screen.

Instagram explore page

2. Tap the search bar at the top of your screen.

The search screen on your Instagram might first send you to a newsfeed-style page (the Explore page) with suggested content based on topics you’ve demonstrated an interest in on social media. To switch to a hashtag search, tap the search bar at the top of this page, as shown in the screenshot above.

3. Tap “Tags.”

Once you’ve tapped the search bar at the top of your screen, Instagram will give you four options with which to filter your search. Instagram refers to hashtags as simply “Tags,” as shown in the screenshot below. Tap this “Tags” option, then tap the search bar above it, and begin searching topics for which you want to find a trending hashtag.

You don’t have to include the pound sign (#) in your search — your results will be the same with or without it — but you will need to use this pound sign in the caption of your photo once you choose a hashtag.

Instagram search page on the "Tags" tab

4. Browse hashtags based on post count and current content.

Voila! You should see multiple options for hashtags based on your search. Browse around at each related hashtag that Instagram suggests for you — you might find that a hashtag with slightly fewer posts includes photos or videos that are more in line with the content you’re posting.

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After finding the best hashtags for your account, you’ll be sure to create a winning hashtag strategy. 

Use Hashtags on Instagram to Gain More Followers

Using hashtags is a critical part of a strong Instagram marketing strategy. Following best practices, you can increase your follower count and boost the number of leads coming from Instagram. Happy hashtagging!

Editor’s note: This post was originally published in July 2019 and has been updated for comprehensiveness.

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Optimizing Zoom’s digital experience for explosive growth

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Optimizing Zoom's digital experience for explosive growth

In February 2020, Zoom had millions of weekly visitors to their site, all of whom were coming to Zoom.us to do a handful of activities. Flashforward a month later to March, and Zoom’s traffic spiked to tens of millions of visitors every week. Those visitors arrived to not only use Zoom for a couple of work calls per week, but to entirely reinvent how they interacted with colleagues, partners, teachers, students, and even friends and family.   

Zoom used this opportunity to transform its users’ experience into incredible growth and customer happiness across geographies and verticals. How did they do it?  

At Opticon ’23, Alex London, Head of Digital Zoom and Jay Dettling, CEO of Hero Digital, joined Alex Atzberger, CEO, Optimizely to share how Zoom re-built their entire digital ecosystem. 

Keep reading to learn how Zoom partnered with Hero Digital and Optimizely to transform its customer experience and drive stellar results including these early wins: 

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  • Page load improved by 60% 
  • Speed to market improved by 50% 
  • Conversion improvement of 10% 
  • Publishing time from days to minutes (reduced by about half) 

The Year the World “Hopped on a Zoom Call” — & What Came Next

In March 2020, Zoom watched as web traffic, sign-ups, users and attendees grew from millions to hundreds of millions virtually overnight. Not only did its customer base and user group skyrocket, but its core use cases did, too: online meeting rooms were now used to host weddings, game nights, and math classes. At the same time, corporate brainstorms, sales calls, and even government processes requiring the highest security clearances moved to  Zoom to continue working as normally as possible. 

To meet the incredible demand for new use cases and services, the Zoom team had to ideate, test, and ship new products and features on a timeline that the internal teams refer to as “at the speed of Zoom.” Their success meant that their brand entered a hallowed hall of exclusive brands whose names made the transition from noun to verb. It was the year of: “Can we Zoom?” 

Getting there wasn’t just about building and launching products and features;  that was only half the battle. To scale and continue delivering happiness to customers, the team needed to ensure they told the story of Zoom across all customer touchpoints. 

Their goals

  1. Reimagine and rebuild the entire digital stack (including attribution models, analytics systems, acquisition, and localization) 
  2. Move from an existing agnostic, one-size-fits-all model to a global, flexible digital experience to cater to personas, geographies, and use cases 
  3. Improve their speed to market to continue moving “at the speed of Zoom” 

The Tactical Challenges of Reimagining Zoom’s Digital Stack 

Zoom’s overarching goal was to put the story at every single touchpoint of the customer journey. Given the dramatic change in their business, building a new site for Zoom would be incredibly complicated. Yet, if they succeeded, they’d generate demand, better enable purchases, and support its users.  

So how did they do it? Before making the leap, they looked to their strategic partners — Hero Digital and Optimizely.

 

 

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Zoom needed a new digital foundation to achieve all of its goals at scale. More importantly, their new foundation needed to untangle serious web traffic complexity.

Zoom has four primary visitor types — all arriving on Zoom’s marketing website by the millions. They include: 

  • Individuals and SMEs buying Zoom online 
  • Demo requests 
  • Product support requests 
  • Users and attendees accessing Zoom’s website as part of their workflow 

To add even more complexity, the teams needed to account for multi-lingual requirements for 20+ languages across the globe. 

“How do we build for these four levels of complexity? And how quickly can we move to tell our new platform story?” – Alex London, Head of Digital at Zoom

Before anything else, Zoom needed to build a new design system, and Hero Digital stepped in to help. Together, they built a minimum versatile component library that would scale across the website, mobile, ads, and anywhere else Zoom encountered customers. The initial minimum library featured 38 components with 29 variants and 8 page templates. 

Zoom also had to untangle the domain and subdomain issues of their own making. The past choice to build their digital foundation on ‘Zoom.us’ and create new subdomains for customers (coming in north of 10k subdomains) meant speed and ranking were complicated. Essentially, Zoom was competing with 10k+ sites that Zoom itself had created.  

Resolving this problem by choosing to unify content on a single domain, Zoom, Hero Digital, and Optimizely got to work. 

Hero Digital’s Foundation + Optimizely’s Architecture = Moving at the Speed of Zoom

By partnering with Hero Digital and Optimizely, Zoom reimagined its complete customer experience and upgraded to a best-in-class technology platform that combines AI-accelerated workflows with experiment-driven digital experiences. 

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The team deployed the Optimizely Digital Experience Platform, featuring Optimizely Content Management System, Content Management Platform, and Experimentation, as the architecture to bring their foundation to life and scale faster than they could ever imagine.

Component Library + Optimizely CMS  

One of Zoom’s goals was to move from its existing agnostic model to a global, flexible digital experience to cater to personas, geographies, and use cases. To do that, they needed a modern content management system. 

In the first phase of the build, the team focused on Zoom’s marketing site, now untangled but still over 200 pages. They established a foundation on Optimizely’s Content Management System to create a foundation with a migration plan over months. 

Even in the earliest stages, the results were huge because the CMS meant Zoom can could now push global changes in just minutes. They save hundreds of hours of work across the company by: 

  • Eliminating the devops processes, which previously took days or weeks to work through
  • Reducing publishing processes by half even with new added governance steps

 

Optimizely’s Content Marketing Platform

Improving speed to market was Zoom’s third goal. With the first two goals unlocked by their phased migration to Optimizely’s CMS, they needed to not only unblock the velocity but also the creativity and collaboration in producing new content. Zoom’s teams receive 80-100 requests a week for new content across their digital properties. 

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For Zoom, the re-build of the intake process for content requests was a key component of speeding up their processes. They built in guard rails and governance processes that when used within the CMP, reduced publishing time to minutes rather than days.

 

 

Now, with the first three goals— a reimagined digital stack, a flexible digital experience, and improved speed to market—accomplished, Zoom will focus on its next digital phase: experimentation and personalization. 

How could a digital experience platform help you navigate the next phase of your business? Learn more from the experts with access to The Forrester Wave: Digital Experience Platforms, Q4 2023 report.

 

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The Role of Enterprise Mobility Management in Modern Businesses

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The Role of Enterprise Mobility Management in Modern Businesses

In today’s fast-paced business environment, Enterprise Mobility Management (EMM) has emerged as a critical facilitator for enhancing operational efficiency and competitiveness. EMM solutions streamline workflows, ensuring that enterprises can adapt to the rapidly changing digital landscape. This blog discusses the indispensable role of EMM in modern businesses, focusing on how it revolutionizes workflows and positions businesses for success.

EMM solutions act as the backbone for securely managing mobile devices, applications, and content that facilitate remote work and on-the-go access to company resources. With a robust EMM platform, businesses can ensure data protection and compliance with regulatory requirements, even in highly dynamic environments. This not only minimizes the risk of data breaches but also reinforces the company’s reputation for reliability and security.

Seamless Integration Across Devices

In today’s digital era, seamless integration across devices is not just a luxury; it’s a necessity for maintaining operational fluency within any organization. Our EMM solutions are designed to ensure that employees have secure and efficient access to the necessary resources, irrespective of the device being used. This cross-platform compatibility significantly enhances productivity by allowing for a unified user experience that supports both the agility and dynamism required in modern business operations. Leveraging cutting-edge technology, our solutions provide a cohesive ecosystem where data flows securely and effortlessly across mobile phones, tablets, and laptops, ensuring that your workforce remains connected and productive, regardless of their physical location. The adoption of our EMM solutions speaks volumes about an organization’s commitment to fostering a technologically forward and secure working environment, echoing its dedication to innovation and excellence.

Enhanced Productivity

EMM facilitates the seamless integration of mobile devices into the corporate environment, enabling employees to access corporate resources from anywhere. This flexibility significantly enhances productivity by allowing tasks to be completed outside of traditional office settings.

Unified Endpoint Management

The incorporation of Unified Endpoint Management (UEM) within EMM solutions ensures that both mobile and fixed devices can be managed from a single console, simplifying IT operations and enhancing security.

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Advanced Security Protocols

Where cyber threats loom larger than ever, our EMM solutions incorporate cutting-edge security protocols designed to shield your organization’s data from unauthorized access and breaches. By consistently updating and refining our security measures, we ensure your assets are protected by the most advanced defenses available. This commitment to security not only safeguards your information but also reinforces your company’s reputation as a secure and trustworthy enterprise.

Data Protection

EMM solutions implement robust security measures to protect sensitive corporate data across all mobile devices. This includes encryption, secure VPN connections, and the ability to remotely wipe data from lost or stolen devices, thereby mitigating potential data breaches.

Compliance Management

By enforcing security policies and ensuring compliance with regulatory standards, EMM helps businesses avoid costly fines and reputational damage associated with data breaches.

Driving Operational Efficiency

In the quest to drive operational efficiency, our solutions streamline processes, reduce redundancies, and automate routine tasks. By leveraging cutting-edge technologies, we empower businesses to optimize their workflows, resulting in significant time and cost savings. Our approach not only enhances operational agility but also positions your organization at the forefront of innovation, setting a new standard in your industry.

Automated Workflows

By automating repetitive tasks, EMM reduces manual efforts, increases accuracy, and speeds up business processes. This automation supports operational efficiency and allows employees to focus on more strategic tasks.

Real-time Communication and Collaboration

EMM enhances communication and collaboration among team members by providing tools that facilitate real-time interactions. This immediate exchange of information accelerates decision-making processes and improves project outcomes.

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Testimonials from Industry Leaders

Leaders in various industries have witnessed tangible benefits from implementing EMM solutions, including increased productivity, improved security, and enhanced operational efficiency. Testimonials from these leaders underscore the transformative impact of EMM on their businesses, solidifying its vital role in modern operational strategies.

Our commitment to innovation and excellence propels us to continually refine our EMM solutions, ensuring they remain at the cutting edge of technology. This dedication not only solidifies our standing as industry leaders but also guarantees that our clients receive the most advanced and effective operational tools available, tailored specifically to meet their unique business challenges.

Looking Ahead

The evolution of EMM solutions continues at a rapid pace, with advancements in technology such as Artificial Intelligence (AI), Machine Learning (ML), and the Internet of Things (IoT) further enhancing their capabilities. These developments promise even greater efficiencies, security measures, and competitive advantages for businesses willing to invest in the future of mobility management.

Our proactive approach to integrating emerging technologies with EMM solutions positions our clients at the forefront of their industries. By leveraging our deep technical expertise and industry insights, we empower businesses to not only adapt to but also lead in an increasingly digital world, ensuring they remain competitive and resilient amidst rapid technological shifts.

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Lessons From Air Canada’s Chatbot Fail

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Lessons From Air Canada’s Chatbot Fail

Air Canada tried to throw its chatbot under the AI bus.

It didn’t work.

A Canadian court recently ruled Air Canada must compensate a customer who bought a full-price ticket after receiving inaccurate information from the airline’s chatbot.

Air Canada had argued its chatbot made up the answer, so it shouldn’t be liable. As Pepper Brooks from the movie Dodgeball might say, “That’s a bold strategy, Cotton. Let’s see if it pays off for ’em.” 

But what does that chatbot mistake mean for you as your brands add these conversational tools to their websites? What does it mean for the future of search and the impact on you when consumers use tools like Google’s Gemini and OpenAI’s ChatGPT to research your brand?

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AI disrupts Air Canada

AI seems like the only topic of conversation these days. Clients expect their agencies to use it as long as they accompany that use with a big discount on their services. “It’s so easy,” they say. “You must be so happy.”

Boards at startup companies pressure their management teams about it. “Where are we on an AI strategy,” they ask. “It’s so easy. Everybody is doing it.” Even Hollywood artists are hedging their bets by looking at the newest generative AI developments and saying, “Hmmm … Do we really want to invest more in humans?  

Let’s all take a breath. Humans are not going anywhere. Let me be super clear, “AI is NOT a strategy. It’s an innovation looking for a strategy.” Last week’s Air Canada decision may be the first real-world distinction of that.

The story starts with a man asking Air Canada’s chatbot if he could get a retroactive refund for a bereavement fare as long as he provided the proper paperwork. The chatbot encouraged him to book his flight to his grandmother’s funeral and then request a refund for the difference between the full-price and bereavement fair within 90 days. The passenger did what the chatbot suggested.

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Air Canada refused to give a refund, citing its policy that explicitly states it will not provide refunds for travel after the flight is booked.

When the passenger sued, Air Canada’s refusal to pay got more interesting. It argued it should not be responsible because the chatbot was a “separate legal entity” and, therefore, Air Canada shouldn’t be responsible for its actions.

I remember a similar defense in childhood: “I’m not responsible. My friends made me do it.” To which my mom would respond, “Well, if they told you to jump off a bridge, would you?”

My favorite part of the case was when a member of the tribunal said what my mom would have said, “Air Canada does not explain why it believes …. why its webpage titled ‘bereavement travel’ was inherently more trustworthy than its chatbot.”

The BIG mistake in human thinking about AI

That is the interesting thing as you deal with this AI challenge of the moment. Companies mistake AI as a strategy to deploy rather than an innovation to a strategy that should be deployed. AI is not the answer for your content strategy. AI is simply a way to help an existing strategy be better.

Generative AI is only as good as the content — the data and the training — fed to it.  Generative AI is a fantastic recognizer of patterns and understanding of the probable next word choice. But it’s not doing any critical thinking. It cannot discern what is real and what is fiction.

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Think for a moment about your website as a learning model, a brain of sorts. How well could it accurately answer questions about the current state of your company? Think about all the help documents, manuals, and educational and training content. If you put all of that — and only that — into an artificial brain, only then could you trust the answers.

Your chatbot likely would deliver some great results and some bad answers. Air Canada’s case involved a minuscule challenge. But imagine when it’s not a small mistake. And what about the impact of unintended content? Imagine if the AI tool picked up that stray folder in your customer help repository — the one with all the snarky answers and idiotic responses? Or what if it finds the archive that details everything wrong with your product or safety? AI might not know you don’t want it to use that content.

ChatGPT, Gemini, and others present brand challenges, too

Publicly available generative AI solutions may create the biggest challenges.

I tested the problematic potential. I asked ChatGPT to give me the pricing for two of the best-known CRM systems. (I’ll let you guess which two.) I asked it to compare the pricing and features of the two similar packages and tell me which one might be more appropriate.

First, it told me it couldn’t provide pricing for either of them but included the pricing page for each in a footnote. I pressed the citation and asked it to compare the two named packages. For one of them, it proceeded to give me a price 30% too high, failing to note it was now discounted. And it still couldn’t provide the price for the other, saying the company did not disclose pricing but again footnoted the pricing page where the cost is clearly shown.

In another test, I asked ChatGPT, “What’s so great about the digital asset management (DAM) solution from [name of tech company]?” I know this company doesn’t offer a DAM system, but ChatGPT didn’t.

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It returned with an answer explaining this company’s DAM solution was a wonderful, single source of truth for digital assets and a great system. It didn’t tell me it paraphrased the answer from content on the company’s webpage that highlighted its ability to integrate into a third-party provider’s DAM system.

Now, these differences are small. I get it. I also should be clear that I got good answers for some of my harder questions in my brief testing. But that’s what’s so insidious. If users expected answers that were always a little wrong, they would check their veracity. But when the answers seem right and impressive, even though they are completely wrong or unintentionally accurate, users trust the whole system.

That’s the lesson from Air Canada and the subsequent challenges coming down the road.

AI is a tool, not a strategy

Remember, AI is not your content strategy. You still need to audit it. Just as you’ve done for over 20 years, you must ensure the entirety of your digital properties reflect the current values, integrity, accuracy, and trust you want to instill.

AI will not do this for you. It cannot know the value of those things unless you give it the value of those things. Think of AI as a way to innovate your human-centered content strategy. It can express your human story in different and possibly faster ways to all your stakeholders.

But only you can know if it’s your story. You have to create it, value it, and manage it, and then perhaps AI can help you tell it well. 

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Cover image by Joseph Kalinowski/Content Marketing Institute

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