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5 Top Google Business Profile FAQs From The Official Help Forum

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Google Business Profile has gone through quite a few changes over the past several months.

A name change, new features, the push to manage business profiles in different ways, and more.

Business owners and marketing agencies try to keep up with all the changes – but it can be challenging.

Plus, because of its nature, everyone who uses Google Business Profile will encounter issues or problems at one point or another.

And sometimes, those problems or questions turn into major roadblocks.

Here are five frequently asked questions on the Google Business Profile Help Forum – and the answers.

(Now, if you think that none of these pertain to you, keep reading anyway – you never know when you will experience one of these issues. I’m just sayin’.)

1. How Do I Start Managing My Business Profile In Google Search?

You’ve probably seen the not-so-subtle blue banner at the top of the “Info” section in your Business Profile Manager encouraging you to manage your Business Profile directly on Google Search.

Or perhaps you’ve seen the “nudge” on the “Home” section of your dashboard:

Screenshot from Business Profile Manager, May 2022Manage Your Business Profile On Search

Either way, managing your Google Business Profile on Google search is something most business owners will have to get used to.

If you only have one business/location, soon, you will only be able to manage your Google Business Profile on Google search or the Google Maps App.

This pop-up recently started appearing when you log in to your Business Profile Manager:

Google Business Profile Management Moving To Google SearchScreenshot from Business Profile Manager, May 2022Google Business Profile Management Moving To Google Search

If you’re an agency or business that manages multiple Google Business Profiles, you can manage them from the Business Profile Manager. However, it’s still a good idea to understand how to manage profiles in search.

When you manage your profile on search, you can essentially do everything you can in the Business Profile Manager.

The challenge?

Until you get used to where everything is, you may have to hunt around for the fields and options you’re looking for.

How To Start Managing Your Business Profiles In Google Search

Make sure you’re logged into the account you use to manage your Google Business Profile.

Then search for your business name on Google (sometimes, you may have to enter your city and/or state.) You can also search for “my business.”

If everything goes right, you’ll see your Knowledge Panel on the right and the Merchant Panel off to the left.

Here’s how the management area looks.

You’ll see your Business Profile/Knowledge Panel and the Merchant Panel, where you will do most of your editing and management work.

The Merchant Panel includes the Menu where you will find all the ways you can dig in and update your Business Profile and Chips, which are “nudges” Google gives you on extra things you can do with your profile.

Anatomy of Managing Business Profiles on Google SearchScreenshot from Google Merchant Center Menu, May 2022Anatomy of Managing Business Profiles on Google Search

From the various menus, you can manage your Business Profile.

Business Profile Menus in Google SearchScreenshot from Google Merchant Center Menu, May 2022Business Profile Menus in Google Search

Here’s a brief breakdown of what you can do in the various menus.

Edit Profile  

This is where you can edit your main business information, like your contact information, URL, business hours, and other information about your company.

You can also add and delete products and services and upload photos and videos.

Edit MenuScreenshot from Google Merchant Center Menu dialog, May 2022Edit Menu

Note: It’s typically in the Edit menu where you will find information that Google changed due to data found online that conflicts with the business owner’s info or changes that users suggested and Google approved.

If changes were made to your profile, you will get an email.

However, in Google search, you will have to hunt around the various menus to find what changed – whether to your hours, business name, website URL, address, products or services, etc.

(This is almost like an easter egg hunt, in my opinion.)

You will find Google changes highlighted in blue.

Google Updates In BlueScreenshot from Google Merchant Center Menu dialog, May 2022Google Updates In Blue

Promote

From the Promote menu, you can see your Google Business Profile insights, create a shortened URL that you can send to customers so they can leave reviews for your business, upload photos and videos, create posts, and more.

Promote MenuScreenshot from Google Merchant Center Menu dialog, May 2022Promote Menu

Customers

In the Customers menu, you can look at the reviews you’ve received and respond to them, see inbound call information if you have the call history feature turned on, read and reply to messages, and even answer the questions people ask your business in the Q&A section.

Customers MenuScreenshot from Google Merchant Center Menu dialog, May 2022Customers Menu

Advanced Menu

The three dots next to the main menu is where you will find the advanced features.

Advanced MenuScreenshot from Google Merchant Center Menu dialog, May 2022Advanced Menu

You can do more advanced features from this menu like add and remove managers and owners, see your Business Profile ID, edit labels, store codes, and other more advanced settings, and even mark your business as permanently closed or stop managing the profile.

Manage Business Profile SettingsScreenshot from Google Merchant Center Menu dialog, May 2022Manage Business Profile Settings

You can also manage notifications and add a new business profile and other features. If you can’t find something in the regular menus, chances are it’s in the advanced menu.

Chips

You will also see “chips” in the Merchant Center.

Chips give you hints on optimizing your profile and doing other things.

Chips on Google searchScreenshot from Google Merchant Center Menu dialog, May 2022Chips on Google search

Keep in mind that you can also select edits and features directly from your Knowledge Panel.

So now is the time to start practicing using Google search to manage your Business Profile.

2. My Google Business Profile is Suspended. What Do I Do?

There is nothing worse than seeing that heart-stopping notification telling you that your Google Business Profile has been suspended.

Suspension Notification on Google SearchScreenshot from Google Merchant Center Menu, May 2022Suspension Notification on Google Search

For many small to medium-sized businesses, Google Business Profile is their only form of marketing (which is not a smart idea, by the way).

When you put all your eggs in one basket and your basket breaks, you are in big trouble.

That’s what happens when your company gets its Google Business Profile suspended.

There are two kinds of suspensions: A “soft” suspension and a “hard” suspension.

With a soft suspension, your Knowledge Panel still shows up in search results, but you cannot make any changes to your profile – it’s almost as if your business is no longer verified.

Soft Suspension Google Business ProfileScreenshot from Google Merchant Center Menu, May 2022Soft Suspension Google Business Profile

If you get a hard suspension, your Business Profile does not appear on Google at all and is not visible to the public.

Hard Suspension Google Business ProfileScreenshot from Google Merchant Center Menu, Screenshot Credit: Colan Nielsen, May 2022Hard Suspension Google Business Profile

Google doesn’t tell you why your Business Profile is suspended. It’s up to you to determine that.

So what do you do when your Business Profile gets suspended?

First, when your Business Profile is suspended, you need to carefully read Google Business Profile Guidelines and restricted content and identify which rule (or rules) your profile violates.

(Many people don’t realize that Google updates these guidelines frequently. And it’s your responsibility to ensure you’re up to date on the rules and that you follow them.)

I always suggest that you read the guidelines line-by-line while you have your business information pulled up to check your profile against the guidelines as you’re reading.

Once you have identified the issue(s), you need to fix the problem with your profile and then fill out a reinstatement request.

Note: Do not fill out more than one reinstatement request.

When you submit your reinstatement request, make sure you explain what the problem was and let Google know that you fixed the profile issue, providing proof that you are a legitimate business. You can do this by uploading:

  • Photos of your permanent business signage – both outside and inside your building.
  • A copy of your business license.
  • Registration with the Secretary of State or other business licensing governing body in your country.
  • A photo of a company vehicle with signage on it (if you’re a Service Area Business).
  • Phone bill with your business’s name and address on it, etc.

Essentially, you need to prove to Google that you are a real and legitimate business eligible for a Google Business Profile.

After you submit the Reinstatement Request, Google Business Profile Support will need time to review the information.

It typically takes three days for support to review your information and reply with their decision.

Once they evaluate your reinstatement request information, you will receive an email from their support team with their reinstatement decision.

After the Google Business Profile Support team responds to you about your suspension, you will need to correspond with the support team via those emails moving forward.

There will be a case ID in the subject line – an important number to keep track of.

Here are some more resources you can go to to find more information on what to do if your Business Profile gets suspended or learn more about how to fix your suspended Google Business Profile.

3. Service Area Business Moves From One State To Another State – But The Business Profile Still Shows Up In The Old State’s Search Results

This is an odd fluke that doesn’t happen often, but when it does, it causes chaos.

Here’s what occurs:

A Service Area Business (SAB) moves from one state to another state – let’s say, the business moves from California to Texas.

The business owner changes the address in their Business Profile to the new address in Texas.

As per the guidelines, they then delete their address and select Texas service areas.

Everything should be good to go, right? In most cases, things are all good.

But in some situations, the Service Area Business still shows up in search results for the old location and not the new location.

In the example below, the business moved from California to Texas. However, when you search for their business category in their old service area, their business still shows up.

Service Area Business still showing up in search results for old locationScreenshot from search for [DJ service Escondido CA], Google, May 2022Service Area Business still showing up in search results for old location

And when you search for the business in their new location in Texas, their Business Profile is nowhere to be found.

Service Area Business doesn't show up in search results for new location -- city and stateScreenshot from Google for [DJ service Schertz TX], Google, May 2022Service Area Business doesn't show up in search results for new location -- city and state

Even when you search specifically for DJ Services and the exact company name and Schertz TX (their new business location), the company’s Knowledge Panel doesn’t show up – even though The Knot recognizes that they are in Texas:

Knowledge Panel Doesn't Show Up For Exact SearchScreenshot from Google for [DJ services COMPANY NAME Schertz TX], Google, May 2022Knowledge Panel Doesn't Show Up For Exact Search

Remember, according to Google’s Guidelines, if you’re a Service Area Business and you move from one state to another state, you need to update your Google Business Profile’s address, and delete that address (because Service Area Businesses cannot publicly show addresses in their Business Profiles) and then select service areas.

If you are not asked to re-verify your Business Profile when you change the address, you may find yourself in this type of situation.

If this kind of freaky thing happens to your Business Profile, Google needs to manually change your address on their end.

To resolve this, the best route to take is to go to the Google Business Profile Help Forum and provide detailed information about the situation and give the following information:

  • Business name.
  • New address and old address.
  • Website URL.
  • And business profile ID.

You will need to ask a Gold Product Expert or higher to escalate your issue to Google so they can manually fix the problem.

Keep in mind that Google can take a while to respond to these situations, so you will have to be patient.

4. How Do I Add Managers Or Owners To My Google Business Profile?

Adding managers (or owners) to your Business Profile allows other people to help you manage your Business Profile.

First, if you’re granting access to others, make sure you trust them – especially if you’re giving access to digital marketing agencies.

Never make anyone else a Primary Business Owner.

There can only be one Primary Business Owner – and that should be the actual business owner.

Keep in mind that you must be an owner to add (or remove) users.

To add managers (users), you need to go to the advanced menu on the Merchant Panel in Google search. Click on the three dots next to the main menu.

Click on the three dots to get the advance featuresScreenshot from Google Merchant Center Menu, May 2022Click on the three dots to get the advance features

Then click on Business Profile Settings:

Business Profile SettingsScreenshot from Google Merchant Center Menu, May 2022Business Profile Settings

There you will see the Managers option where you can add, edit, or remove Business Profile managers:

Click on ManagersScreenshot from Google Merchant Center Menu, May 2022Click on Managers

To add a Manager or an Owner, click on Add and you’ll be taken to a dialog where you can send invitations to the person you’d like to add to your Google Business Profile.

Click Add Managers and OwnersScreenshot from Google Merchant Center Menu, May 2022Click Add Managers and Owners

Enter their email address and select the role you want to give them: Owner or Manager.

The Owner role allows the user to edit, add managers, and transfer ownership of the Business Profile – so choose these users and roles carefully.

The Manager role is the most limited and perfect for a digital marketing agency or an in-house staff member updating your Business Profile.

Invitation to Add Manager or Owner to Google Business ProfileScreenshot from Google Merchant Center Menu, May 2022Invitation to Add Manager or Owner to Google Business Profile

The person you added as a Manager or Owner will receive an email to accept and confirm that they want to manage your Business Profile.

Once they accept the invitation, they can manage your profile.

5. My Postcard PIN Won’t Work

What do you do if you receive your Google Business Profile PIN postcard in the mail, but the PIN doesn’t work?

This is likely happening because the postcard PIN verification code is invalid for several reasons.

First, the PIN verification codes expire after 30 days.

If it’s been longer than 30 days since you requested the postcard, the PIN code has expired, and you must request a new code. You will then have to wait for the new/replacement postcard.

While waiting for the second postcard to arrive, do not request another postcard or make any changes to your Business Profile – just to be safe (you’ll learn more in a second).

Keep in mind that there may be other issues.

Each PIN verification code is unique to your business and the business address you listed when you requested the postcard.

It’s vital that before you request any postcard, you first ensure the physical location is correct/accurate and meets Google’s address guidelines.

If your address doesn’t meet these address guidelines, your company is not eligible for a Google Business Profile.

Physical Address GuidelinesScreenshot from support.google.com, May 2022Physical Address Guidelines
Service Area Business Address GuidelinesScreenshot from support.google.com, May 2022Service Area Business Address Guidelines

There are several other possible reasons your PIN isn’t working.

Did you request a new postcard while waiting for the first one to arrive?

Or did you edit any major information in your Google Business Profile – such as your business name, address, category, or other info – while awaiting the PIN postcard?

If you requested a new PIN code postcard while the current postcard was in route, or edited certain information in your Business Profile, Google will cancel the code on the postcard in the mail.

(This step helps protect the integrity of your profile.)

So you will have to request a new postcard.

Example: Only the PIN code requested for the address entered in your Business Profile when the postcard was requested and mailed will work.

If you change your business address before the postcard PIN verifies your Business Profile, the PIN won’t work, and you must request a new code.

Another important thing. When you enter your PIN code, make sure that you don’t enter an incorrect code more than five times. If you do, your verification will permanently fail.

You must remove the Business Profile from your Google Account and make a new profile when that happens. So you essentially have to start over.

Also, Google only allows a business a limited number of verification attempts over a period of time – and you won’t be able to update your Business Profile name until you complete verification.

These are the main reasons PIN codes may not work.

If you requested a second postcard and you do not receive that postcard within approximately 14 days of your resend request, please fill out the Google Business Profile support form.

Lots Of Questions

Google Business Profile is definitely making lots of changes.

More features are being added – which is always a good thing.

New ways to manage your profile are being pushed.

But all of this leads to issues, questions, and more complexity.

It’s best to keep current on the guidelines, follow the rules, and stay up to date on new features and any of the latest bugs that may be going on.

More resources:


Featured Image: STEKLO/Shutterstock

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SEO Experts Gather for a Candid Chat About Search [Podcast]

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SEO Experts Gather for a Candid Chat About Search [Podcast]

Wix just celebrated their 100th podcast episode! Congrats, Wix. To quote Mordy Oberstein, Head of SEO Brand at Wix; “we talk a lot.”

You sure do! It’s a good thing you have a lot of interesting stuff to say.

The 100th episode of “SERPs Up” was full of awesome guests. Here’s a summary of the action.

Apart from the usual faces, Oberstein and Crystal Carter, Head Of SEO Communications, it was a powerhouse guestlist:

  • Chima Mmeje.
  • Darren Shaw.
  • Joy Hawkins.
  • Eli Schwartz.
  • Kevin Indig.
  • Barry Schwartz.

Just How Broken Are The SERPs?

The first guest was Chima Mmeje from Moz. She dove into the frustrations that many SEOs have been feeling and spoke plainly about the flaws in Google’s updates.

Mordy Oberstein: “Is the SERP broken?”

Chima Mmeje: “The helpful content update, and I’m saying this here, live, is a farce. There was nothing helpful about that update. … Yes, the SERP is 1,000% broken. … How does anybody even use Google in the U.S.? … I don’t think they are going to release any update that will fix these issues.”

Mordy Oberstein: “There’s no update. … Plopping Reddit all over the SERP was because they saw the content trends … and they said ‘we don’t have any so we’re just going to throw Reddit there’.”

Chima Mmeje: “It was lazy to have Reddit there … Nobody uses their real names. Anybody can go on Reddit and answer questions and then you see these answers populating in People Also Ask, populating in featured snippets, populating all over the SERPs as correct information. It is dangerous, at worst.”

Crystal Carter: “Do you think that one of the reasons why we’ve seen so much upheaval and so much so volatility in the SERPs, which I certainly agree with in the last year … is lots and lots of variables, like lots of new features coming in, so the alignment with Reddit, the AI overviews, the SGE … Do you think it is just too many things being thrown in at the same time and it messing up lots of SERPs as a result? Or do you think it’s something else?”

Chima Mmeje: ” … releasing too many features that they did not test properly. Features that were rushed SGE [testing] did not even last a year and now they brought in Google AI Overviews. I still don’t understand why we have AI Overviews and featured snippets on the same SERP. I feel like it’s like pick one, make a choice.”

Mordy Oberstein’s next question was about what we can do. “As an SEO, how are you supposed to do this? I’ve heard things from people … Yeah, I don’t know what to do. I can’t produce the kind of results that I’ve always wanted to. Can you still be effective as an SEO in an environment like this?”

Chima Mmeje: “I’m going to be honest, we are suffering … It feels like we are trying our best with what we are seeing … because there is no clear guidance. And to be honest, a lot of us are playing a guessing game right now and that is the best that we can do. It’s all a guessing game based on what we’ve seen one or two variables work. And this is not a long-term strategy. If we’re going to be realistic, it’s not going to work in the long-term. I honestly, I don’t know what the answer is … you’re fighting against Reddit. How do you compete against Reddit? Nobody has figured that out yet.”

Crystal Carter: “Thanks for saying it out loud, Chima.” Crystal was reflecting the sentiment of the commenters, who appreciated her candor and willingness to say: we don’t know, but we’re trying our best.

Mordy Oberstein: “The most honest take I’ve heard on that in quite a long time.”

Mmeje also recounted examples of small website owners and small businesses that have had to shut down. She also talked about the pervasive feeling in the SEO community that there is no rhyme or reason to how the algorithms handle websites and content.

What’s Going On In Local SEO?

The next guests were Darren Shaw from Whitespark and Joy Hawkins, owner of Sterling Sky for a segment called “It’s New.” They talked about new developments in local SEO.

Hawkins talked about a new feature in Google Business Profile.

Joy Hawkins: “… There’s a little services section inside the Google business profile dashboard that’s easy to miss, but you can add anything you want in there. … We’ve done a lot of testing on it and they do impact ranking, but I should clarify, it’s like a small impact. So usually we see it for longer-tailed queries that maybe don’t match a category or things that are not super competitive. … So it is a small ranking factor, but still one that is worth filling out.”

Darren Shaw: “ .. this is the question that a lot of people ask. We know that if you go into the services section of your Google business profile, Google will suggest predefined services … And so Joy’s original research was focused on those predefined ones and it definitely identified that when you do put those on your profile, you now rank better for those terms depending on how competitive they’re, as Joy had mentioned. … There is a place where you can add your own custom services. Have you done any testing around that? Will you rank better with the custom services?”

Joy Hawkins: “Yes. They both work. In custom services … I’m trying to remember the keyword that Colin tested it on. It was something super niche like vampire facials. I was Googling, what the hell is that? … Really, really niche … But he just wanted to know if there was any impact whatsoever and there was. [Custom services fields are a] good way to go after longer tail keywords that don’t have crazy high search volume or aren’t super competitive.”

Darren Shaw: “You want to make sure that you’re telling Google what you do … that’s basically what the services section provides. And it’s not a huge ranking factor, but it’s just another step in the local optimization process. … a tip for custom services because custom services often get pulled into the local results as justifications. It’ll say this business provides vampire facials, right? Well, did you know there’s a vampire emoji? So if you put the vampire emoji in the title … Then in the local results you’ll see a whole panel of businesses that all provide that service, but yours has that little vampire emoji which will draw people in.”

There was tons more in this section, including questions from the audiences and some great jokes.

The Obligatory AI Section.

Eli Schwartz And Kevin indig were next up to talk about AI. Oberstein, professional rabble rouser, tried to get them to argue, but despite their very different posting habits, they found a lot to agree on about AI.

Mordy Oberstein: “It wouldn’t be an SEO podcast if we didn’t talk about AI. Where do we currently stand with AI? What can it do? What can’t it do?”

Kevin Indig: “… We’re at a stage where AI basically has the capability to create content, analyze some basic data. It still hallucinates here and there and it still makes mistakes. … If you compare that to when this AI hype started in November, 2022, so it’s almost two years now and we’ve come a really long way, these models are getting exponentially better. … It means different things based on whether you look at it as a tool for yourself to make your work more efficient. And of course, what does it mean from an SEO perspective? How does it change search, not just Google, but also how people search. And I think these are all different questions that are exciting to dive into. … So there is a lot of objective data that indicates efficiencies and benefits from AI. There’s also a lot of hype that promises a little too much about what AI can do. And so I’m generally AI bullish, but I’m not in the camp of AI is going to replace us all the next two years.”

Mordy Oberstein: “I’m setting the stage here a little bit because while your LinkedIn pros are generally like pro ai, a lot of Eli’s posts are a little more skeptical about AI. So Eli, what do you think about what Kevin just said? By the way, I’m like, for those who are listening or watching this, I’m pitting them against each other. They’re friends and they do a podcast together. So it’s cool.”

Eli Schwartz: I think AI is great. I think that there’s a lot of great things you can get out of AI. You can, again, like Kevin said, it can be your thought partner. … I’m anti AI in the way people are using it. And I don’t think people have necessarily changed their behaviors because before … they outsource [content] on Fiverr and Upwork and they bought very cheap content and now they’re getting very free content. So then that’s coming from AI. That behavior hasn’t really changed. The challenge is that now there are more people that think they can copy them.

So I talk to CMOs all the time who are like, well, I just go of my SEO team. A big company reached out to me recently. They wanted to gut check themselves after they already fired their SEO team. So I can’t really help there, but they’re like, AI can do everything. … Well, I’ll see them in a year from now when they have whatever sort of penalty. AI is a very powerful tool. Any tool we have a drill is a very powerful tool. But if you just hold it in the air and just let it go, it’s going to make holes. But if you use it appropriately, it does the thing it’s supposed to do. … We’re humans and we buy stuff and it has to come to a point where humans are talking to humans.

Crystal Carter: “… Most of the gains are coming from productivity. The stuff like Kevin was talking about with being able to write product descriptions more quickly, being able to write lots of posts more quickly and being able to finish your things more quickly, brainstorm, et cetera, in terms of the quality, the quality is still not there. It’s getting there rapidly, but it’s still not there.”

There was lots more AI talk, so you should listen to the whole episode if you want to hear the full range of opinions.

Snappy News About The Google August Update

“The Snappy News” segment featured Barry Schwartz, Contributing Editor to Search Engine Land. It also featured the dreaded SEO phrase “it depends.”

Mordy Oberstein: So the article of the day is from Search Engine Land, basically written by Barry that the core update, the August 2024 core update is done. It is complete. … The issue with Google folks who are trying to figure out, will they see a reversal of their fortunes from the 2023 helpful content update, the September, 2023 helpful content update. It’s a mouthful, to be honest with you. And my question for you, since you’re here, did that happen? Was the August updated reversal?

Barry Schwartz: “It depends on the site. I think the number, I don’t have the exact data, obviously I don’t think anybody does, but I’ve seen examples of some very few sites see complete reversals. … There are a number of sites that saw maybe a 20% bump, a 30% bump, maybe a 5% bump. But very few sites saw a complete reversal, if you want to even call it that. … I’ve been through a lot of Google updates over the years, and it’s sometimes sad to see the stories, but at the same time, if you keep at it and you are true to the content, your audience, generally, you’ll do well in the long run. Not every site, there’s plenty of sites that have been hit, went out of business, and they couldn’t come back. That’s business in general. And things change, like seasonalities and times change. You’re writing about the railroad business a hundred years ago and you keep writing about it today. There’s not many people investing a lot of money in railroads these days. So I dunno, it’s, it’s hard to read those stories, but not everybody deserves to go back to where they were. And then at the same time, Google’s not perfect either, which is why they keep on releasing new updates.”

That’s a wrap!

If you haven’t experienced a SERPs Up episode before, you should absolutely take a listen to experience the full effect of Mordy and Crystal’s banter.

The SERP’s Up podcast is brought to you by Wix Studio

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OpenAI Claims New “o1” Model Can Reason Like A Human

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OpenAI Claims New "o1" Model Can Reason Like A Human

OpenAI has unveiled its latest language model, “o1,” touting advancements in complex reasoning capabilities.

In an announcement, the company claimed its new o1 model can match human performance on math, programming, and scientific knowledge tests.

However, the true impact remains speculative.

Extraordinary Claims

According to OpenAI, o1 can score in the 89th percentile on competitive programming challenges hosted by Codeforces.

The company insists its model can perform at a level that would place it among the top 500 students nationally on the elite American Invitational Mathematics Examination (AIME).

Further, OpenAI states that o1 exceeds the average performance of human subject matter experts holding PhD credentials on a combined physics, chemistry, and biology benchmark exam.

These are extraordinary claims, and it’s important to remain skeptical until we see open scrutiny and real-world testing.

Reinforcement Learning

The purported breakthrough is o1’s reinforcement learning process, designed to teach the model to break down complex problems using an approach called the “chain of thought.”

By simulating human-like step-by-step logic, correcting mistakes, and adjusting strategies before outputting a final answer, OpenAI contends that o1 has developed superior reasoning skills compared to standard language models.

Implications

It’s unclear how o1’s claimed reasoning could enhance understanding of queries—or generation of responses—across math, coding, science, and other technical topics.

From an SEO perspective, anything that improves content interpretation and the ability to answer queries directly could be impactful. However, it’s wise to be cautious until we see objective third-party testing.

OpenAI must move beyond benchmark browbeating and provide objective, reproducible evidence to support its claims. Adding o1’s capabilities to ChatGPT in planned real-world pilots should help showcase realistic use cases.


Featured Image: JarTee/Shutterstock

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How to Build a Fandom by Talent-Scouting Great Content

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How to Build a Fandom by Talent-Scouting Great Content

At a time when anyone can create content, the real challenge—and opportunity—is in saying something new. 

I think content curation can help with that.

Curation is all about finding undiscovered stories and repackaging ideas in ways your audience really respond to.

In this article, you’ll learn why content curation is great for growth, and how to talent scout quality underground or left-field content.

Some quick examples of content curation

Gathering and sharing content is a popular social media tactic, but content curation extends to mediums and channels far beyond social.

Let’s take a look at some examples:

Example Type What is it?
The Pudding Article A data journalism publication that curates a range of rich media (e.g. social comments, headline snippets, literature reviews) to tell compelling visual stories – like this one.
Ahrefs’ digest Newsletter Our Senior Content Marketing Manager, Si Quan Ong (SQ), curates key SEO/marketing news, accompanied by snappy annotations.
Near Media Memo Podcast Conversations at the intersection of search, social, and commerce. Hosts curate and discuss the latest industry content.
KFC’s “Bucket Bangers” Spotify Playlist Playlist A playlist curated by KFC as part of a PR campaign, containing 46 tracks that name drop the brand.
Campaign Inspiration Image carousel This LinkedIn page curates visual examples of existing PR campaigns to inspire marketers.

Newsletters, in particular, have become the go-to platform for curation, since they’re fairly cheap to run and easy to set up.

The numbers back this up. A quick look at Site Explorer shows newsletter platform Substack experiencing a 373% leap in organic traffic from September 5th, 2023 to September 5th, 2024.

You can see some great examples of curated SEO newsletters here: I Subscribed to 72 SEO Newsletters. Here Are My 11 Favorites.

Now you know about content curation in all its forms and guises, let me tell you what’s so great about it…

From saving money, to building traffic, and cementing your authority, content curation comes with plenty of benefits.

1. Content curation saves time and money

At Ahrefs, we follow The Pareto Principle: the idea that 80% of the reward comes from 20% of the effort.

If you want to improve your effort:reward ratio, curation is a great option.

I asked SQ about the benefits of content curation, and he had this to say:

Si Quan OngSi Quan Ong

While content curation has the potential to save you time, resources, and money, I do want to add two important caveats:

  1. Curating niche, underground content examples can still take time – especially when you’re first finding your sources.
  2. If you’re doing deep-dive investigations into those examples, you may spend just as long curating as you would creating.

2. Curation helps you build links, traffic, and engagement

Marketing Examples is a goldmine of curated marketing snippets.

A screenshot view of Harry's Marketing ExamplesA screenshot view of Harry's Marketing Examples

Founder, Harry Dry, doesn’t just gather content — he dissects real-world marketing copy, name drops the creator, and breaks down their winning formulas, making it easy for readers to replicate that success.

As a result, his site has earned fairly consistent links and traffic over time, growing organically by 88% in the last two years.

Ahrefs Site Explorer showing 88% growth for Harry's Marketing Examples over the last two yearsAhrefs Site Explorer showing 88% growth for Harry's Marketing Examples over the last two years

Curating content is an example of what I call “awareness you prepared earlier”. Your chances of driving traction are vastly improved when you crowdsource ideas.

Not only do your audience consume your curated content, they publicize it to their own network via social posts or reciprocal links when they get featured.

Some refer to this as “ego bait”. Obviously there’s an element of flattery involved, but in my experience, the top curators prioritize content that genuinely helped or inspired them, rather than chasing big names with the widest reach.

3. Curating content is great for EEAT

Few people have direct experience with every topic they’ve ever written about.

But, since 2022, first-hand experience has become a prerequisite for ranking in Google.

Google's announcement of EEAT in Google GuidelinesGoogle's announcement of EEAT in Google Guidelines

Curating others’ lived experiences and knowledge in your content is a powerful way to build your EEAT and improve your rankings.

4. You become credible by association

We tend to categorize people according to their social group memberships – this is known as social categorization.

If you’re regularly associating yourself with respected thought leaders, your audience is more likely to group you with them, and hold you in higher regard as a result.

Mixing in your own content and opinion is important for building credibility, but be careful not to overdo the self-promotion.

Back to SQ:

“I don’t tend to include all of the blog posts we publish on our blog.“ 

Si Quan OngSi Quan Ong

5. You get closer to your customers and community

When you curate, you consume content holistically –like your customers– and stop being so introspective.

If you’re only consuming content from your brand or brand “friends”, there’s a limit to the value you can bring to your audience.

Content curators turn to their community to source content, so curating bridges the gap in two ways: by helping them consume like their customers, and by giving them a reason to connect.

6. When you curate, your content gets better

To create is to curate. All ideas are shaped and borrowed from somewhere – that’s how knowledge is acquired.

If I don’t curate, I tend to find my own content stagnates.

Curation introduces me to new ideas, reminds me of the things I have forgotten, allows me to build deeper, more informed arguments, and ultimately helps me produce better content – with a lot more in the way of information gain.

For instance, this blog started out as a simple list of content curation benefits, thunk up by yours truly.

But as I came across cool examples of novel content curation, it evolved into a more comprehensive (and hopefully, more interesting) guide.

“Another benefit of content curation is that I get to keep abreast of anything new in SEO and marketing, which informs my own work” 

Si Quan OngSi Quan Ong

7. You build your personal “brand”

Curation gives you the chance to platform your own expertise and assert yourself as a thought leader.

Take a look at the search volume for one of the most prolific curators in SEO: Aleyda Solis.

Aleyda curates SEO news and insights across her newsletter, SEOFOMO, her podcast, Crawling Mondays, her owned social media channels, and industry talks.

As a result, her name now drives ~600 monthly organic searches, according to Site Explorer.

Search volume for the keyword 'Aleyda Solis' in Ahrefs Keyword ExplorerSearch volume for the keyword 'Aleyda Solis' in Ahrefs Keyword Explorer

And over 19K “in content” mentions, according to Content Explorer.

In content mentions for the keyword 'Aleyda Solis' in Ahrefs Content ExplorerIn content mentions for the keyword 'Aleyda Solis' in Ahrefs Content Explorer

Curation is about piecing together unrelated content to reveal new ideas and information.

You’re giving someone else’s content another shot at engagement – sometimes after a “failure” to launch.

“The same core information can be made more or less valuable by changing its format. Great ideas are sometimes locked away in places that render them inaccessible to people that would benefit from them.” 

Ryan LawRyan Law

Here are 9 ways you can “talent scout” novel content, and carve out your own curation USP.

1. Pay attention to lesser-known voices

In every industry there are sources that audiences defer to for information and ideas.

Look beyond them.

Scout for “rising stars” and underground sources to give your curation exclusivity.

Mark Williams-Cook, Director at Candour and Founder of AlsoAsked, does just this when curating his newsletter: Core Updates.

“I’ve made a conscious effort not just to follow the ‘big names’, as there are some truly excellent SEOs that are very quiet on social media. I’d always recommend following someone if you see them putting out solid advice, even if you’ve never heard of them. I’ve made some good friends and excellent connections that way!” 

Mark Williams-CookMark Williams-Cook

This is probably something you’ll have to do manually at first.

I try to pay close attention to people leaving savvy comments on social media posts and industry communities.

2. Build an X list of “ones to watch”

Once you’ve found the right “ones to watch”, you can start building a list to refer back to whenever it’s time to curate.

SQ uses X lists and subscribes to others’ Substacks:

“I have my own Twitter list of marketers (getting poorer these days sadly) and follow other people’s substacks/newsletters and see if there are any links they recommend.” 

Si Quan OngSi Quan Ong

3. Mine niche and atypical sources of information

Nicole DeLeon, Ed Zitron, Marie Haynes and other tech curators recently mined Google’s DoJ trial documentation to investigate “buried” information on how the search engine ranks content.

Search Engine Roundtable founder, Barry Schwartz, is always extracting content from Google rep social comments, Google developer docs, and Google’s Office Hours video series to curate hot-off-the-press news.

Techemails mines leaked tech company emails from court filings and curates them across social media and their website (p.s. they are preeetty eye-opening).

Screenshot of the Techemails homepage Screenshot of the Techemails homepage

Finding and teasing out obscure information is a great skill to have when it comes to content curation.

Here are some more ways you can do that:

Side-by-side page text changes in Ahrefs Site AuditSide-by-side page text changes in Ahrefs Site Audit

4. Track down new and trending content

Be the first to break and curate news in your industry. Start by searching for industry-specific keywords in Content Explorer.

Step 1 of an advanced search in Content Explorer to find content to curateStep 1 of an advanced search in Content Explorer to find content to curate

Then add filters to make sure you’re seeing the freshest and highest quality content.

Step 2 and 3 of an advanced search in Content Explorer to find content to curateStep 2 and 3 of an advanced search in Content Explorer to find content to curate

In my experience, I find that:

  • Adding a minimum Referring Domain of “30”
  • Adding a minimum word count of “300”
  • Sorting by “Date: newest first”

…shows me the newest and best SEO related content, but you should play around until you find what works in your industry.

Ahrefs Content Explorer search for new SEO content to curateAhrefs Content Explorer search for new SEO content to curate

Tip

When it comes to filtering, don’t get too prescriptive about it – remember, you want to find novel content that usually flies under the radar, so avoid being overly strict with minimum thresholds. 

This next part is really important. Once you’re happy with your configuration, hit “Save filters” so that you can repeat this analysis for the next instalment of your newsletter, podcast, social post, article, or whatever else you might be curating.

'Save filter' button in Ahrefs Content Explorer'Save filter' button in Ahrefs Content Explorer

With the Content Explorer, you’re searching for instances of a keyword in the title, content, URL or all of the above.

Ahrefs Content Explorer dropdown showing where keyword will be searched (everywhere, in title, in content, in URL)Ahrefs Content Explorer dropdown showing where keyword will be searched (everywhere, in title, in content, in URL)

But relevant content won’t always contain the exact keywords or topics you’re searching for.

In which case, try searching for keywords in the anchor text linking to that content.

There’s a preconfigured search for this in Ahrefs’ Web Explorer. Just hit the “examples” tab, and select “Most quoted newly published pages about ChatGPT”:

Ahrefs Web Explorer homepage highlighting preconfigured, clickable search for 'Most quoted newly published pages about ChatGPT'Ahrefs Web Explorer homepage highlighting preconfigured, clickable search for 'Most quoted newly published pages about ChatGPT'

This will load a full report of the most linked to pages about the topic “ChatGPT” over the last week. Then all you need to do is update the report with your chosen topic, and adjust any filters.

Ahrefs Web Explorer highlighting referring domains column for 'Most quoted newly published pages about ChatGPT'Ahrefs Web Explorer highlighting referring domains column for 'Most quoted newly published pages about ChatGPT'

And hit “Save report”.

Ahrefs Web Explorer 'Save report' buttonAhrefs Web Explorer 'Save report' button

Another tip for breaking news was recently disclosed by SEO expert and founder of SEO blog Detailed, Glen Allsopp, on the Ahrefs Podcast (it’s a great episode – I highly recommend a full listen!)

He spoke about a technique that he refers to as the “iPhone Link Building” method.

“The reason I call it this, because it doesn’t matter who you are, it doesn’t matter how old your website is, it doesn’t matter how long you’ve been around. If you have a photo of the iPhone 16 before anyone else and you put that on [your site], the whole tech world is going to talk about it, right? You’re going to get links from every tech website on the planet. Doesn’t matter that [your site] has nothing to do with tech and gadgets. You’ve got the first iPhone link. People are going to talk about it. So I refer to it as the iPhone link building.“ 

Glen AllsoppGlen Allsopp

To carry out “iPhone link building”, Glen sets up an alert using Visual Ping. This sends him a notification as soon as there’s an update on one of the webpages he’s tracking. If something new or interesting has changed, he’ll work this into his next piece of content.

5. Ask your network

Turning to your social network for examples of existing content is a great way to curate.

Here’s Chris Haines, Ahrefs’ Senior SEO Specialist, doing just this on LinkedIn…

A shout out for SEO proposals by Ahrefs' Chris Haines on LinkedInA shout out for SEO proposals by Ahrefs' Chris Haines on LinkedIn

And here I am posting in Women In Tech SEO (my #1 community) for contributions to my article: So You’ve Been Asked To Humanize AI Content 

A shout out for AI content examples by Ahrefs' Louise Linehan on Women in Tech SEOA shout out for AI content examples by Ahrefs' Louise Linehan on Women in Tech SEO

Often, Slack communities will dedicate a channel to self-promotion. This is another handy way to find new content to curate.

Women in Tech SEO 'Amplify Me' Slack channelWomen in Tech SEO 'Amplify Me' Slack channel

“In the Women in Tech SEO Slack group, we have a hashtag channel (#wts-amplify-me) that serves as a space for members to promote their work, and it’s wholesome to see lots of our members use it to highlight the work of others! This channel helps me curate content for our weekly WTSNewsletter. As newsletter creators, we are responsible for amplifying diverse voices, which was the driving force behind starting WTSNewsletter. The lack of diversity in industry newsletters motivated me to create our very own weekly newsletter that showcases the brilliant work of underrepresented individuals.” 

Areej AbuAliAreej AbuAli

Community content sourcing doesn’t begin and end with LinkedIn or Slack. Check out other pockets of the internet, including niche forums, Subreddits, Facebook groups, and Mastodon instances.

6. Bookmark everything

Some of my best articles have been inspired by the posts I’ve bookmarked.

Here are my top tips for bookmarking curated content:

Use web highlighters

Use a web highlighter plugin to bookmark interesting content for future curation.

Web highlighter being used on a page to save a quote for future content curationWeb highlighter being used on a page to save a quote for future content curation

Organize examples in a note taking app

Use a note taking app like Notion or Obsidian to organize your content examples.

Bookmark your saved social media content

You’ll undoubtedly have banked some great content on social media over the years, but navigating back to those archives can be a bit of a faff.

I bookmark mine to my browser so I can easily jump back in (e.g. LinkedIn “Saved”, X bookmarks, X advanced searches, TikTok saved, Instagram saved etc.)

Bookmarking saved social media posts to browserBookmarking saved social media posts to browser

7. Set up author notifications

Follow creators and journalists that inspire you. Subscribe to their channel, turn on notification bells on LinkedIn and X, and set up RSS feeds to get alerted whenever they push out new content.

Tip

When you’re searching for new content in the Content Explorer, check out the Authors tab for ideas on which thought leaders to follow in your industry. 

Ahrefs' Content Explorer Authors reportAhrefs' Content Explorer Authors report

8. Set up keyword alerts

Get notified as soon as on-topic content is published, with Ahrefs “Mention” alerts.

An example of the configuration of Ahrefs “Mention” alerts for the keyword 'PR campaign'An example of the configuration of Ahrefs “Mention” alerts for the keyword 'PR campaign'

9. Use AI to extract and annotate content

AI broadly summarizes outdated content, and has a habit of forgoing (or entirely fabricating) references. In other words, it’s pretty terrible for curating unique content.

Instead, use it to extract, summarize, and investigate the content you’ve selectively curated.

Extract nuggets from “hidden” content

I used AI to extract quotes and insights from webinars, interviews, and YouTube videos. The post I wrote for SpinSucks was inspired by content mined from interview transcripts and bookmarked social media content, using Claude AI.

Reverse-engineer successful content formulas

I fed ChatGPT examples of top-performing blogs to understand patterns of success, and inform my opinion of what “good” content looks like, while updating the post: 6 Simple Blog Post Templates (Download & Edit Along.

We’ve covered a lot of ground, but there are a few extra details worth mentioning before you jump into curation.

Make sure you have a clear theme

Curation isn’t just about sourcing and presenting the most unique content you can find.

Value also comes from carefully selecting content that fits a central concept or theme.

“[Content curation] helps build my taste, which in my opinion, is the hardest part of curation, because most people don’t seem to understand the concept of “curation”, i.e. selecting the best, or what fits a theme. They just seem to shoehorn every article on the internet.”

Si Quan OngSi Quan Ong

Build your exclude list

Be discerning about the content you create. Set out rules as to the content or people you will/won’t include, using your brand guidelines for inspiration.

Repurpose your knowledge

Content curation is usually cheaper and easier to produce, but don’t treat it as a “one and done” activity. Repurpose the things you learn both internally and externally.

“We actually use the news – that Jack (Chambers-Ward) and I curate for the Core Updates newsletter – internally at Candour during one of our weekly meetings when we are discussing changes in the industry. So it’s been a helpful task to make sure the agency is always up to date!” 

Mark Williams-CookMark Williams-Cook

Final thoughts

Content curation isn’t a “set it and forget it” tactic. It’s an ongoing process that demands a reasonable amount of effort, but the payoff is worth it. That’s because:

  1. It’s a traffic magnet: Curated content can outperform original content in terms of organic traffic, because you’re cherry-picking the best ideas.
  2. It builds your E-E-A-T: By sharing valuable experiences, you’re signaling to users and search engines that you know your stuff. This can boost your rankings across the board.
  3. It’s a networking opportunity: When you share others’ content, they notice. We’ve built relationships with industry giants simply by featuring their work on our blog or weekly digest.

Great curation is about adding value. You can just reshare content verbatim, but you’re missing out on a valuable opportunity to add your own insight, and explain why the content you’ve painstakingly curated matters to your audience.

In a world where 70 million blog posts are published every month, skilled curators stand out. They don’t just share content – they build communities, spark discussions, and become go-to resources in their niches.

If you’re giving content curation a try, experiment with different formats and track what resonates (our Content Explorer can help with that too), then watch your influence grow.

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