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A Step-By-Step Guide With Shopify Example

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A Step-By-Step Guide With Shopify Example

The end of Universal Analytics is major news for all marketers relying on Google Analytics to analyze traffic, behavior, attribution, and more on a regular basis.

Especially for ecommerce.

You see, GA4 is not your typical software upgrade.

It’s a completely different platform, and setting up GA4 on ecommerce sites is not as easy as flipping a toggle switch anymore.

The following is a comprehensive guide on how to set up GA4 for ecommerce.

1. Basic GA4 Configuration

Understandably, the shift to GA4 is stressful.

And it doesn’t help that the implementation steps are far different from what we were used to with Universal Analytics.

The good news is that GA4 is packed with features that were previously unavailable.

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For example, there is no data sampling for standard reports, you’re not stuck with last-click only attribution, and there is a really helpful funnel builder in Explorations.

To get started you will need to add GA4, create a purchase data layer, and create a product view data layer.

Beginners should start with our article Get to Know Google Analytics 4, to learn how to set up a GA4 account and data property.

Screenshot from UA, April 2022

If you’ve already configured Google Tag Manager for GA4, go ahead and jump to step 2 where we get into creating data layers for ecommerce.

After you’ve created the GA4 property, you’ll need to create tags to send data from your website to your Google Analytics account.

There are two methods for configuring GA4 on your shop site: Global Site Tag (gtag.js) or Google Tag Manager (GTM).

If you’re using the Global Site Tag method you will need to communicate with your developer. Here is a link to Google Analytics’ guide for developers to help them get started.

Or, you can use Google Tag Manager (GTM).

Google Tag Manager is a free data container by Google Analytics. You can learn to manage GTM yourself and it does not require a developer on staff.

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Read SEJ’s Google Tag Manager GA4 guide for a complete step-by-step covering setup, installation, and the basic GA4 configuration tag.

GA4 and GTM_Tag ConfigurationScreenshot from GA4, April 2022

Once GA4 is configured, you will notice that the GTM container alone is not enough for ecommerce shops.

To get our ecommerce reports working we need to add two additional pieces of code, called a data layer, to pass purchase and product view details to Google Analytics.

Let’s start with the purchase data layer. This is the code that is responsible for conversions and sales revenue.

Note: This article uses Shopify as the ecommerce example. You will need the ability to edit your theme and checkout liquid file.

2. Purchase Data Layer

When a customer completes an order, the purchase data layer will pass variables to Google Tag Manager.

Variables are the data points we want to track such as revenue, tax, and shipping information.

There are four steps to setting up a purchase data layer:

  • Adding the code to the checkout page.
  • Creating a custom event.
  • Creating a data layer variable.
  • Creating a new tag in GTM.

Create Purchase Data Layer Code

Your exact data layer code may vary depending on your data collection strategy and I encourage you to speak with your developer.

Here is an example of a purchase data layer for Shopify written by Adam Gorecki, Chief Solutions Officer at Intigress.

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{% if first_time_accessed %}

<script>

window.dataLayer = window.dataLayer || [];

window.dataLayer.push({

'page_type': 'purchase',

'event': 'SEJ_purchase', //create a custom event in GTM

'transaction_id': '{{ order.name || order.order_number }}',

'totalValue': {{ total_price | money_without_currency | remove:',' }}, // Includes tax & shipping

'subtotalValue': {{ subtotal_price | money_without_currency | remove:',' }},

'tax': {{ tax_price | money_without_currency | remove:',' }},

'shipping': {{ shipping_price | money_without_currency | remove:',' }},

'currency': '{{ shop.currency }}',

'payment_type': '{{ order.transactions[0].gateway }}', //optional parameter

'items': [

{% for line_item in line_items %}

{

'item_id': '{{ line_item.sku || line_item.product_id }}', //if no SKU exists, use product Id

'item_name': '{{ line_item.product.title }}',

'discount': {{ line_item.line_level_total_discount | money_without_currency }},

'item_variant': '{{ line_item.variant.title }}',

'price': {{ line_item.final_price | money_without_currency }},

'quantity': {{ line_item.quantity }}

},

{% endfor %}

]

});

</script>

{% endif %}

Note: Adjust the custom event parameter “event: SEJ_purchase” by replacing SEJ with the account name you’re working on or use a universal option like “event: checkoutComplete.”

Add Purchase Data Layer To Checkout Page

Copy and paste the purchase data layer into the checkout page of your Shopify store.

Click on Admin settings in the far bottom left-hand corner and select “Checkout” from the left-hand navigation.

Shopify Checkout Settings screenshot_eCom GA4Screenshot from Shopify, April 2022

Scroll down to the Order status page section. Paste the code you copied in Additional scripts right below your GTM container snippet.

Click Save.

Shopify Order status page exampleScreenshot from Shopify, April 2022

If you do not see a GTM container snippet, read SEJ’s Google Tag Manager GA4 guide.

Create Custom Purchase Event Trigger In GTM

Your purchase data layer is ready for Google Tag Manager.

Before you go, copy the custom event from your data layer code.

Using the example above we will copy SEJ_purchase.

Shopify purchase datalayer_purchase event exampleScreenshot from Shopify, April 2022

Time to head over to Google Tag Manager. Open the GTM account and workspace for the company you’re working on.

Select Triggers in the left-hand menu and click the blue button in the top right corner to create a new trigger.

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GTM creating a new trigger screenshotScreenshot from GTM, April 2022

Name the new trigger something that will make sense internally.

For example, Custom Purchase Event.

Click to configure the trigger and select custom event from the options on screen.

Paste the event name you copied previously.

It is important that the event name matches the data layer code exactly. Best practice is to copy/paste.

GTM_custom event trigger_purchase data layer exampleScreenshot from GTM, April 2022

For this example, we are creating a trigger for the custom purchase event “SEJ_purchase.” Click to save your event trigger.

It is a good idea to test at this stage before building out your whole GTM just to ensure that the data layer is working as expected.

To test return to your workspace and click Preview in the top right corner.

Enter your site’s URL and wait for the screen to say “Connected!”

Complete a test purchase and watch in Tag Assistant for the new event trigger.

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In the left-hand column, Summary, click the event SEJ_purchase.

Then click the API Call dataLayer.push and you should be able to see all the variables in your code.

eCom purchase event_GTM preview_API items exampleScreenshot from GTM debug tool, April 2022

This means that our purchase data layer is successfully sending information to Google Tag Manager. Hooray!

Create Data Layer Variables

Return to your GTM workspace and click Variables in the left-hand navigation.

Here you will see built-in variables and any variables you have defined previously, like your Universal Analytics ID tracking.

GTM _new variables screenshotScreenshot from GTM, April 2022

Click to create a new user-defined variable.

The naming of your variable is for internal use but it helps when other people are working within the Google Tag Manager to use something informative like “dlv-totalValue.”

Click to choose the variable type and select the Data Layer Variable option.

The Data Layer Variable name value must match what is in your data layer exactly, otherwise, it will not work. It’s best to copy and paste.

For example, totalValue.

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GTM userdefined datalayer variable eCom purchase total value_screenshotScreenshot from GTM, April 2022

You will need to repeat this process for all seven variables:

  • dlv-currency/currency.
  • dlv-items/items.
  • dlv-payment_type/payment_type.
  • dlv-shipping/shipping.
  • dlv-tax/tax.
  • dlv-totalValue/totalValue.
  • dlv-transaction_id/transaction_id.

At the end of this step, your GTM variable settings should look like the screenshot below.

GTM variable settings for ecommerce exampleScreenshot from GTM, April 2022

Send Conversions To GA4

Now, you need to send this purchase information to your Google Analytics account so your marketing team can start digging into reports.

Click Tags in the left-hand menu and select New.

Name your new tag “GA4 – Purchase Tracking” and click within the body of the first card to configure your tag.

Choose the tag type, Google Analytics GA4 Event.

GTM_creating a new tag screenshotScreenshot from GTM, April 2022

Configuration tag will be your GA4 – Global Tag which we created earlier.

If you do not see a GA4 Global Tag read SEJ’s Google Tag Manager GA4 guide.

The Event Name will be “purchase.”

GTM_creating a purchase event tag exampleScreenshot from GTM, April 2022

With GA4 you also need to add event parameters.

This is a link to the full documentation of available GA4 event parameters.

We will be adding event parameters for the variables in our data layer. Under Event Parameters, click Add Row.

The parameter name you will copy and paste from GA4 documentation.

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For example, “transaction_id.”

The value will be the data layer variable we created in step 4.

For example, “dlv-transaction_id.”

To add your data layer variable, you can either click the plus icon to open a popup with all the variables available or type double brackets {{ which will open a dropdown with all of your options.

GTM_double brackets_dropdown menu of purchase event variablesScreenshot from GTM, April 2022

Here is an example of what your final event parameters screen may look like.

Purchase event parameters exampleScreenshot from GTM, April 2022

Trigger will be the custom purchase event previously created. If you do not see a custom purchase event, revisit step 3 above.

Upon completion, your GA4 purchase tracking tag will look similar to the screenshot below. Click Save.

Submit to publish your container.

GTM purchase event tag_Final ViewScreenshot from GTM, April 2022

Now, you are going to want information about which products were viewed before purchasing in your reports. Let’s keep going.

3. Product View Data Layer

To get product-level detail in Google Tag Manager, we will need to add a second data layer. The product view data layer will be added to the Shopify theme.liquid file.

The same five steps are involved.

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We will be adding a data layer code, creating a custom event, creating data layer variables, and creating a new trigger in GTM.

You’ve totally got this!

Create A Product Data Layer

Your exact product data layer code may vary and I encourage you to speak with your developer.

Here is an example of a Shopify product data layer.

<script type="text/javascript">

window.dataLayer = window.dataLayer || [];

window.appStart = function(){

{% assign template_name = template.name %}

window.productPageHandle = function(){

var productName = "{{ product.title | remove: "'" | remove: '"' }}";

var productId = "{{ product.id }}";

var productPrice = "{{ product.price | money_without_currency }}";

var productBrand = "{{ product.vendor | remove: "'" | remove: '"' }}";

var productCollection = "{{ product.collections.first.title | remove: "'" | remove: '"' }}"

window.dataLayer.push({

event: 'SEJ_productDetail',

productName: productName,

productId: productId,

productPrice: productPrice,

productBrand: productBrand,

productCategory: productCollection,

});

};

{% case template_name %}

{% when 'product' %}

productPageHandle()

{% endcase %}

}

appStart();

</script>

Add Product Data Layer To Theme Files

To send product information to GA4, you will need to edit your theme files.

Changes to your theme file are relatively risk-free because Shopify automatically saves change history.

But, if you’re feeling unsure you can absolutely work within a copy of the live theme.

Open your Shopify Admin panel and click Online Store.

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Select Themes and choose your live theme. Click Actions and select edit code from the drop-down menu.

Shopify edit theme.liquid file_screenshotScreenshot from Shopify, April 2022

Scroll down to the Snippets‘ section and click Add new snippet.

Name the new snippet GTM-product-datalayer and click create.

Paste the code you copied from step 1 into this newly created snippet file and click Save.

Shopify_product data layer snippet exampleScreenshot from Shopify, April 2022

In the left-hand menu, scroll up to find the theme.liquid file. It is located under the “Layout” section.

Open the theme.liquid file and search for “/head”.

Paste the following code just above “/head”: {% render ‘GTM-product-datalayer.liquid’ %} and save your work.

Shopify_Add render product datalayer snippet to theme liquid_screenshotScreenshot from Shopify, April 2022

Now it’s time to test if the product data layer is passing information about our product views to Google Tag Manager as expected.

Open Google Tag Manager and click Preview.

Follow the onscreen prompts and then complete a test purchase.

If the product detail data layer is working you will see the custom event SEJ_productDetail in the left-hand navigation.

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When you click on this custom event you should see all the variables from your code.

GTM preview_product data layer API callScreenshot from GTM debug tool, April 2022

Create Product Detail View Trigger

Your Shopify product view data layer is ready for Google Tag Manager.

Open Google Tag Manager and click Triggers in the left-hand menu and click “Add New.”

From the trigger options, choose “Custom Event” and name the new trigger, “ProductDetailView.”

Now add “SEJ_productDetail” in the custom event name field. This name matches your data layer event name. Remember to save.

GTM_example product detail view triggerScreenshot from GTM, April 2022

GTM Variables

Just as we did before, it is time to add variables from our data layer. This time it will be to pass the product detail information like product name, brand, and category.

In the GTM left-hand menu select Variables and click New under User-Defined Variables.

When adding your GTM variables it is extremely important that the text matches your data layer exactly and that you keep naming consistent.

For example, we will create a variable for the product name. Enter the variable name “dlv-productName.”

Choose the variable type, “Data Layer variable.”

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Copy and paste the exact variable from your product data layer code and save.

The screenshot below is an example of the configuration for “dlv-productName.”

GTM_product detail view data layer variable exampleScreenshot from GTM, April 2022

Repeat this process for every variable in your product view data layer. Our example in this article has five variables:

  • dlv-productID/productID.
  • dlv-productName/productName.
  • dlv-productBrand/productBrand.
  • dlv-productCategory/productCategory.
  • dlv-productPrice/productPrice.

At the end, your user-defined variables list will include both purchase and product variables and look similar to the screenshot below.

GTM_Product datalayer variable_completed example screenScreenshot from GTM, April 2022

5. Create Product View Event Tag

Back to Google Tag Manager, this time you will click Tags.

Start a new tag and name it something like “GA4 – ProductView.”

Choose the tag type, “Google Analytics GA4 Event.”

GTM_example product view event tag_step 1 screenshotScreenshot from GTM, April 2022

Configuration tag will be your GA4 – Global Tag which we created earlier. If you do not see a GA4 Global Tag read SEJ’s Google Tag Manager GA4 guide.

The Event Name will be “view_item.”

With GA4 you will also need to add event parameters. This is a link to full GA4 documentation of available event parameters.

The first parameter will be item_id and for the corresponding variable you can either click the plus icon to find your user-generated variables or use a double bracket {{ and a dropdown list will appear.

GTM_product view tag_event parametersScreenshot from Shopify, April 2022

This part is case-sensitive and needs to match GA4 documentation and the data layer variable exactly.

Repeat this process until you have added all of the five parameters and their corresponding variables:

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  • item_id/productID.
  • item_name/productName.
  • item_brand/productBrand.
  • item_category/productCategory.
  • item_price/productPrice.

Choose the custom ProductDetailView trigger that we created in step # as the trigger.

The screenshot below is an example of what your final product view tag may look like.

GTM_Product view tag for GA4Screenshot from GTM, April 2022

GA4 Ecommerce Debugging

You are in the final stretch! It is time to make sure everything is working as expected.

Open GTM preview and enter your site URL. Once the GTM preview tool is connected, view a few products, add-to-cart, and complete a purchase.

Watching in Google Tag Assistant for the product view event tag and purchase view event tag to fire.

Under the summary, click on the custom purchase event (SEJ_purchase) and open the API call details. You want to see all of the items from your data layer variable.

For example, below is an example screenshot for product detail.

GTM preview_product data layer API callScreenshot from GTM debug tool, April 2022

And here is an example for purchase.

GTM_Purchase event API_with items exampleScreenshot from GTM debug tool, April 2022

This means your Shopify store is passing ecommerce product view information and transaction data to GTM. Hooray!

Next, we open GA4 Realtime reports and check that user events have recorded our product detail view and purchase event.

GA4 Real Time Report_Shopify Testing exampleScreenshot from GA4 realtime report, April 2022

The final check is to confirm in GA4 Debugger that all of our event parameters and items array are working as intended.

In the left-hand menu navigation, click Configure > DebugView.

It’s not super clear but you will need to find your device in the dropdown menu for DEBUG DEVICE.

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From this view, you will see a timeline of your activity on the site. In the far right column titled TOP EVENTS click on the purchase event.

Then click on items to make sure the purchase event is sending the product item information to GA4. Without “items” the full reports can not display.

It should look similar to the screenshot below.

GA4 debugger_purchase event variablesScreenshot from GA4 Debugger, April 2022

Congratulations!

This means that your Shopify store is passing purchase and product view data perfectly. Keep in mind that standard GA4 ecommerce reports may take 24 – 48 hours to fully populate.

Ultimately your Monetization > Ecommerce purchases report will look similar to the screenshot below.

GA4 ecommerce purchases report exampleScreenshot from GA4 Debugger, April 2022

Final Thoughts

To use GA4 ecommerce reports, we added a Google Tag Manager container script to our online shop, s purchase data layer to our checkout page, and a product view data layer to our Shopify theme.liquid file.

Then we created a custom trigger, custom event, and data layer variables within Google Tag Manager.

Last we used GA4 tags to send information on revenue, tax, shipping, product name, brand, and category into our GA4 reports.

Don’t forget to test using GTM preview and GA4 debugger tools. Your standard reports may take 24 to 48 hours to populate.

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GA4 is an evolving product and I hope ecommerce tracking becomes easier as third-party platforms, like Shopify, make adjustments on their end.

More resources:


Featured Image: Paulo Bobita

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7 Data-Driven Content Strategy Tips For Improving Conversions

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7 Data-Driven Content Strategy Tips For Improving Conversions

There’s an old maxim in the marketing world, “content is king.” This has been true as long as search engine optimization has been around, and probably dates back even further in the world of general marketing.

But as simple as that adage is, it leaves a lot of room for interpretation, namely what kind of content?

In those early SEO days, it meant identifying your keywords and jamming them into pages anywhere they would fit.

But modern digital marketers are smarter (not to mention that strategy doesn’t work anymore).

These days, successful content starts with a plan that’s backed up by numbers, a data-driven content strategy, if you will.

But what exactly does that mean?

In simple terms, it means developing content using an approach built on user information. This can include information like demographics, survey answers, consumer preferences, etc.

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You probably don’t need to be told why this is important, but just to make sure there’s no doubt, let’s be clear: Using a data-driven content strategy helps you decide where to spend your time, effort, and money.

In other words, you have finite resources. You don’t want to waste them on people who aren’t likely to convert.

A data-driven content strategy allows you to tailor your marketing campaigns to generate the best ROI.

For the purposes of search engine and PPC specialists, it can help you decide which keywords to go after, ensuring you’re targeting the right audience.

Sounds simple enough, right? All you need to do is pop open your content research tool and look for commonalities, right? Sorry to burst your bubble, but there’s a bit more to it than that.

But never fear, that’s why you’re here.

In this helpful guide, we’ll give you a step-by-step approach to developing, implementing, and optimizing your very own data-driven content strategy.

Ready to get started?

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1. Set Your Content Goals

The very first thing you need to decide is what you’re hoping to accomplish. You can’t be all things to all people, so you need to make some choices.

Do you want to increase traffic? Are you looking to make sales? Do you want more leads?

Determine what your content goals are and identify the channels best suited to meet them. Once you’ve done this, you can establish your key performance indicators (KPIs).

Be sure to keep this in mind while you’re creating content.

Everything you add to your website or campaign should serve a purpose. If you’re not sure what it’s doing, your audience won’t know either.

2. Define Your Target Audience

Now that you know what you’re trying to achieve, it’s time to figure out who to go after to make it happen.

Comb through the demographic data and other information you have access to. Spot commonalities that occur across many or some of your targets.

Many marketers find it helpful to create customer personas. Using your data, imagine a typical person for each of the various roles you’re targeting.

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For example, you may have a prospect persona, a lead persona, a buyer persona and a repeat persona.

Put yourself in the shoes of these imaginary people.

What type of language resonates with them? What is their highest level of education? Do they want professionalism or personability? Why are they on your website? What do they hope to accomplish with your help? Be as detailed as you can.

Many marketers even give them a name. For example, if you were creating personas for your plumbing supply company, you may have:

Lead Larry – 45 years old

A mid-career plumber, Lead Larry owns his own one-man business. He makes $75,000 a year. He went to a trade school and his work van is 6 years old. He’s looking for a way to reduce overhead and find cheaper parts than his local supply company. He values hard work, honesty, and professionalism.

Be as creative and detailed as you like, just remember this isn’t a fiction-writing exercise. You’re creating personas based on your typical target, so keep your persona in line with who they actually are.

3. Review Your Competitor’s Content And Do Topical Research

Now it’s time to take a look at what the competition is doing. Maybe they’re just flying by the seat of their pants, but they’re probably putting some effort into their campaigns, too.

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Review what they’re doing and look for what appears to be working.

For example, if they’re blogging, they may have a view counter on the page. If so, what type of blogs are getting the best results?

Look for trends in your industry. What’s everyone talking about? Is there a big trade show coming up? Or a new technology about to be released?

Figure out who you’re competing with for clicks, not just to see what’s working for them, but also to gain ideas for content of your own. Start making a list of things you want to cover.

If there are influencers in your niche, this is also a good time to check and see what they’re posting about.

4. Conduct Keyword Research

Once you’ve settled on what your content should be, it’s time to perform that old SEO staple: keyword research.

Using a tool like Google Analytics, Semrush, or something platform-specific like YouTube’s Search Insights, figure out the type of language your content needs to use.

This will help you in more than just the SEO aspect, too.

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Using keywords in your content demonstrates to your audience that you speak the same language they do. And that doesn’t mean English, it means using the nomenclature everyone in the niche will understand.

Going back to our plumbing supply example, that means referring to a product as a “three-fourths full port threaded ball valve,” rather than a “metal connection thingy.”

Okay, that’s a ridiculous example, but you get the point.

The good thing is that you probably already have a working, if not expert knowledge of this.

5. Create Content That Aligns With Your Goals

If you remember, the very first step to creating a data-driven content plan was to determine your goals.

Now, equipped with everything you’ve done since then, it’s time to create the content that addresses them.

Don’t be intimidated. You don’t have to be F. Scott Fitzgerald to write the kind of content your audience wants. And you’ve already done a lot of the foundational work – now it’s just time to put everything together.

Your content could take nearly any form, videos, blog posts, infographics, case studies, or white papers.

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If you’re not comfortable doing these on your own, it should be reasonably easy to find a writer or videographer in your area or extended network. Just ask your connections for recommendations.

If you’re still not confident in your ability to deliver or you can’t afford to hire someone, don’t worry. We have an excellent piece that will walk you through everything you need to know about content creation.

6. Promote Your Content On The Right Channels

You’ve created your masterpiece of relevant content. Now it’s time to share it with the world. But how do you do that? Do you just post it on your corporate blog and wait for Google to index it?

You could take that kind of passive approach, but this is great stuff you’ve just made. Everyone in your niche will want to consume it. And to make sure you get the eyes you want on it, it’s time to promote it.

But before you go linking to it on Facebook, Digg, LinkedIn, and every other social media platform and aggregator site you can think of, pause for a minute.

When you were developing your user personas, you hopefully received some data about where your targets live online.

Are they regular Twitter users? Do they haunt industry-specific forums? Are you connected to them via Slack or other instant messenger apps?

Find out where they hang out and post away. In most cases, if you’re not sure if your targets use a platform or not, you should just go ahead and post anyway.

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There are some sites where you can be dinged for unpopular content (Reddit, for example), but most of the time, there’s no harm.

This is also a time to start thinking about how you can repurpose your new content.

Do you have an opportunity for a guest blog post on another site? Or, would your new infographic fit perfectly in your next investor report?

If your data-driven content is built on the solid principles we’ve discussed, it will get engagements.

7. Use Analytics To Measure Results

After your content goes live, you can begin measuring your ROI to see what you did well, where you missed the mark, and what could be optimized to perform better.

This is where the KPIs discussed back in step one come back into play.

Some of these are easier to track than others.

If increasing sales or conversions was your goal, you should have data that backs up performance. Likewise, if you set out to improve traffic to your website, you should have the analytics to track that.

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Things like brand visibility can be a bit trickier.

Regardless of what it is you’re using to determine success, you should find the data you need to track performance in Google Analytics.

For a detailed walkthrough of this process, we’ve provided information on exactly how you can measure content marketing success.

A Data-Driven Content Strategy Is A Winning One

Data is a marketer’s best friend. It tells you exactly what works, what doesn’t, and often, why that’s the case.

And a data-driven content strategy is vital for success in today’s hyper-competitive business and SEO environment.

Use the tools available to you to gather data – that’s why they’re there.

Learn to identify what the numbers are telling you and use them to help you craft the kind of content that not only attracts views but gets shares and achieves your goals.

More Resources:

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