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Cancel culture and what brands should be doing

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Cancel culture and what brands should be doing

30-second summary:

  • Social media platforms allow anyone to publicly call out people and brands when they did or said something offensive or abusive
  • Cancel culture is public outrage targeting an individual celebrity or a brand for their public statements or actions
  • How do you keep your brand safe from being canceled in 2022 and beyond?
  • If you were affected by cancel culture, how do you control the damage and recover your brand image? Let’s find out!

In 2021, major celebrities and brands like J.K Rowling, Ellen DeGeneres, Netflix, L’Oréal, and McAfee faced the wrath of netizens due to their actions, either intentional or unintentional – this was cancel culture in full throttle. People want to hold brands and celebrities accountable (at least for most of it) and marketers need to acknowledge that it is here to stay.

According to PEW research, 58 percent of U.S. adults say in general, calling out others on social media is more likely to hold people accountable. While there are various shades to cancel culture, I dive into understanding the crux of this phenomenon and what brands need to do to safeguard their reputation and identity online.

Source: PEW Research Center

What is “cancel culture”?

Cancel culture is the contemporary movement of expressing public disapproval of someone’s public statement or action.

When canceling refers to a brand, people are basically encouraging the public to stop buying from them. Canceling means boycotting a brand.

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Obviously, social media provides a perfect platform for the cancel culture, giving anyone a voice and the means to unite people around one common outrage.

The idea of cancel culture is controversial.

On one hand, it raises a lot of legal questions. Public shaming goes back to the concept of public square trials when an individual could have been punished without their guilt being proved.

On the other hand, cancel culture is considered to be an important tool in achieving social justice.

How to keep your brand safe?

1. Develop thorough communication policies

Anyone who can publicly speak or publish content on your behalf should follow strict rules as to what they can or cannot say, which topics to avoid, who to alert of public feedback, etc.

This document is referred to as a communication policy.

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It is helpful if the company’s executives are following that document as well because in many cases CEOs cause all the trouble.

For example, American University has a very detailed marketing and communication policy listing all kinds of rules their employees need to follow when sending email newsletters, posting on social media channels, and using third-party content, like pictures and videos. 

Here are their communication guidelines for posting on social media – this will give you a sample of what your brand’s communication policy can look like.

  • Think twice before posting: Privacy does not exist in the world of social media. Consider what could happen if a post becomes widely known and how it may reflect on both the poster and the University… If you are unsure about posting something or responding to a comment, ask your supervisor for input.

  • Strive for accuracy: Get the facts straight before posting them on social media.
  • Be respectful: Understand that content contributed to a social media site could encourage comments or discussion of opposing ideas.
  • On personal sites: Identify your views as your own.
  • Photography and comments: Do not post any comment or picture involving an AU employee, volunteer or student without their express consent.

A communication policy is not something you can build in a day. It should tackle different scenarios, provide policies for different channels and explain clear steps on:

Set up your policy as an internal and searchable knowledge base to be able to expand it as you discover new and new situations and processes.

2. Avoid controversy (if you can)

As a founder and member of society, you may be tempted to use your public image and following to support what you feel is right and fair.

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It may come at a high cost, so think twice before you do so.

Your public words may end up working against your brand and cause a crisis your team may be unprepared to handle.

When in doubt, keep silent.

Yet, it is getting increasingly harder to remain neutral

In today’s polarized world customers often demand their brands take one side and publicly define their stance. We’ve seen this happen in front of our eyes when Coca-Cola and McDonald’s were both forced to leave the Russian market after what seemed like a silent hesitation.

In many cases, silence is not an option. These days, remaining neutral means being complicit, and not many brands can afford that.

When confronted with the need to react to a political climate, consider taking an action over releasing a statement. A report claims that customers tend to be more forgiving to brands that took action instead of trying to please their audience with empty talk.

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In other words, instead of condemning any side, start a fundraiser or donate money to the cause you’re supporting. At this point, whatever you say may backfire on you but at least action will be respected.

3. Admit and own up to your mistakes

While cancel culture may seem really scary, we see lots of examples of brands recovering from any crisis by simply apologizing.

If your company is facing public outrage

Arrange a meeting with your employees and discuss whether you may have been mischarged in your previous statement and what is the best way to address the accusations.

If you don’t feel you did anything wrong, your PR, communications, and legal teams may have a different opinion, so listen to them.

If your case seems bad enough and the accusations are mounting rapidly, consider hiring a crisis manager. In some cases, you need an outside perspective.

4. Invest in a sub-brand

For years we’ve been giving the same advice over and over again: Don’t create multiple brands. Focus on one.

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Well, the recent years of an immediate cancellation threat over a possible clumsy public reaction have clearly demonstrated one thing: Your (personal) brand may be ruined within a day.

Of course, most brand names may be restored with enough reputation management efforts but it can take months for the public to forgive mistakes and become loyal again.

In this climate, having another brand name to lean on in case of a possible reputation crisis seems like a good idea.

We’ve seen lots of examples of a new brand name saving a business

To name a few, we’ve seen Rowling take on another pen name to continue writing, and McAfee changing its name to Intel Security to distance the company from its founder. There are numerous other case studies proving one definitive point: You may have invested your life into building a strong brand but it remains vulnerable, especially now that your brand’s cancellation may go viral.

Even if you are a small business or an independent entrepreneur, consider setting up an anonymous digital entity earlier to start building up your organic visibility. If anything happens to your main brand, you will have a backup to switch your focus on.

Worst-case scenario, your sub-brand will be never used but you will be able to use the site rankings to drive additional sales and leads.

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5. Prioritize data privacy and security is a must

Privacy and security remain the biggest threat to any brand’s welfare. Even giants like Google Plus were forced to shut down after their data leak became public.

Cyberattacks may cause your customers to lose money and identity, which is very hard to overcome. It is especially dangerous in B2B marketing because it often involves working with a lot of sensitive data.

Create a healthy culture of security within your business for all your employees to be aware of data security protocols and protect customers’ private data. 

Conclusion

We live in interesting times when everyone has a voice and we are still learning how to live in a world where any argument can go public and become viral. It is both scary and exciting to navigate these unknown waters but the good old “hope for the best, get ready for the worst” is almost always a good strategy. Good luck!


Ann Smarty is the Founder of Viral Content Bee, Brand and Community manager at Internet Marketing Ninjas. She can be found on Twitter @seosmarty.

Subscribe to the Search Engine Watch newsletter for insights on SEO, the search landscape, search marketing, digital marketing, leadership, podcasts, and more.

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How to Revive an Old Blog Article for SEO

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Step-by-Step: How to Optimize Old Blog Posts for SEO

Quick question: What do you typically do with your old blog posts? Most likely, the answer is: Not much.

If that’s the case, you’re not alone. Many of us in SEO and content marketing tend to focus on continuously creating new content, rather than leveraging our existing blog posts.

However, here’s the reality—Google is becoming increasingly sophisticated in evaluating content quality, and we need to adapt accordingly. Just as it’s easier to encourage existing customers to make repeat purchases, updating old content on your website is a more efficient and sustainable strategy in the long run.

Ways to Optimize Older Content 

Some of your old content might not be optimized for SEO very well, rank for irrelevant keywords, or drive no traffic at all. If the quality is still decent, however, you should be able to optimize it properly with little effort. 

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Refresh Content 

If your blog post contains a specific year or mentions current events, it may become outdated over time. If the rest of the content is still relevant (like if it’s targeting an evergreen topic), simply updating the date might be all you need to do.

Rewrite Old Blog Posts 

When the content quality is low (you might have greatly improved your writing skills since you’ve written the post) but the potential is still there, there’s not much you can do apart from rewriting an old blog post completely. 

This is not a waste—you’re saving time on brainstorming since the basic structure is already in place. Now, focus on improving the quality.

Delete Old Blog Posts 

You might find a blog post that just seems unusable. Should you delete your old content? It depends. If it’s completely outdated, of low quality, and irrelevant to any valuable keywords for your website, it’s better to remove it. 

Once you decide to delete the post, don’t forget to set up a 301 redirect to a related post or page, or to your homepage.

Promote Old Blog Posts 

Sometimes all your content needs is a bit of promotion to start ranking and getting traffic again. Share it on your social media, link to it from a new post – do something to get it discoverable again to your audience. This can give it the boost it needs to attract organic links too.

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Which Blog Posts Should You Update?

Deciding when to update or rewrite blog posts is a decision that relies on one important thing: a content audit. 

Use your Google Analytics to find out which blog posts used to drive tons of traffic, but no longer have the same reach. You can also use Google Search Console to find out which of your blog posts have lost visibility in comparison to previous months. I have a guide on website analysis using Google Analytics and Google Search Console you can follow.

If you use keyword tracking tools like SE Ranking, you can also use the data it provides to come up with a list of blog posts that have dropped in the rankings. 

Make data-driven decisions to identify which blog posts would benefit from these updates – i.e., which ones still have the chance to recover their keyword rankings and organic traffic. 

With Google’s helpful content update, which emphasizes better user experiences, it’s crucial to ensure your content remains relevant, valuable, and up-to-date.

How To Update Old Blog Posts for SEO

Updating articles can be an involved process. Here are some tips and tactics to help you get it right.

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Author’s Note: I have a Comprehensive On-Page SEO Checklist you might also be interested in following while you’re doing your content audit.

Conduct New Keyword Research

Updating your post without any guide won’t get you far. Always do your keyword research to understand how users are searching for your given topic. 

Proper research can also show you relevant questions and sections that can be added to the blog post you’re updating or rewriting. Make sure to take a look at the People Also Ask (PAA) section that shows up when you search for your target keyword. Check out other websites like Answer The Public, Reddit, and Quora to see what users are looking for too. 

Look for New Ranking Opportunities

When trying to revive an old blog post for SEO, keep an eye out for new SEO opportunities (e.g., AI Overview, featured snippets, and related search terms) that didn’t exist when you first wrote your blog post. Some of these features can be targeted by the new content you will add to your post, if you write with the aim to be eligible for it. 

Rewrite Headlines and Meta Tags

If you want to attract new readers, consider updating your headlines and meta tags. 

Your headlines and meta tags should fulfill these three things:

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  1. Reflect the rewritten and new content you’ve added to the blog post.
  2. Be optimized for the new keywords it’s targeting (if any).
  3. Appeal to your target audience – who may have changed tastes from when the blog post was originally made. 

Remember that your meta tags in particular act like a brief advertisement for your blog post, since this is what the user first sees when your blog post is shown in the search results page. 

Take a look at your blog post’s click-through rate on Google Search Console – if it falls below 2%, it’s definitely time for new meta tags. 

Replace Outdated Information and Statistics

Updating blog content with current studies and statistics enhances the relevance and credibility of your post. By providing up-to-date information, you help your audience make better, well-informed decisions, while also showing that your content is trustworthy.

Tighten or Expand Ideas

Your old content might be too short to provide real value to users – or you might have rambled on and on in your post. It’s important to evaluate whether you need to make your content more concise, or if you need to elaborate more. 

Keep the following tips in mind as you refine your blog post’s ideas:

  • Evaluate Helpfulness: Measure how well your content addresses your readers’ pain points. Aim to follow the E-E-A-T model (Experience, Expertise, Authoritativeness, Trustworthiness).
  • Identify Missing Context: Consider whether your content needs more detail or clarification. View it from your audience’s perspective and ask if the information is complete, or if more information is needed.
  • Interview Experts: Speak with industry experts or thought leaders to get fresh insights. This will help support your writing, and provide unique points that enhance the value of your content.
  • Use Better Examples: Examples help simplify complex concepts. Add new examples or improve existing ones to strengthen your points.
  • Add New Sections if Needed: If your content lacks depth or misses a key point, add new sections to cover these areas more thoroughly.
  • Remove Fluff: Every sentence should contribute to the overall narrative. Eliminate unnecessary content to make your post more concise.
  • Revise Listicles: Update listicle items based on SEO recommendations and content quality. Add or remove headings to stay competitive with higher-ranking posts.

Improve Visuals and Other Media

No doubt that there are tons of old graphics and photos in your blog posts that can be improved with the tools we have today. Make sure all of the visuals used in your content are appealing and high quality. 

Update Internal and External Links

Are your internal and external links up to date? They need to be for your SEO and user experience. Outdated links can lead to broken pages or irrelevant content, frustrating readers and hurting your site’s performance.

You need to check for any broken links on your old blog posts, and update them ASAP. Updating your old blog posts can also lead to new opportunities to link internally to other blog posts and pages, which may not have been available when the post was originally published.

Optimize for Conversions

When updating content, the ultimate goal is often to increase conversions. However, your conversion goals may have changed over the years. 

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So here’s what you need to check in your updated blog post. First, does the call-to-action (CTA) still link to the products or services you want to promote? If not, update it to direct readers to the current solution or offer.

Second, consider where you can use different conversion strategies. Don’t just add a CTA at the end of the post. 

Last, make sure that the blog post leverages product-led content. It’s going to help you mention your products and services in a way that feels natural, without being too pushy. Being subtle can be a high ROI tactic for updated posts.

Key Takeaway

Reviving old blog articles for SEO is a powerful strategy that can breathe new life into your content and boost your website’s visibility. Instead of solely focusing on creating new posts, taking the time to refresh existing content can yield impressive results, both in terms of traffic and conversions. 

By implementing these strategies, you can transform old blog posts into valuable resources that attract new readers and retain existing ones. So, roll up your sleeves, dive into your archives, and start updating your content today—your audience and search rankings will thank you!

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How Compression Can Be Used To Detect Low Quality Pages

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Compression can be used by search engines to detect low-quality pages. Although not widely known, it's useful foundational knowledge for SEO.

The concept of Compressibility as a quality signal is not widely known, but SEOs should be aware of it. Search engines can use web page compressibility to identify duplicate pages, doorway pages with similar content, and pages with repetitive keywords, making it useful knowledge for SEO.

Although the following research paper demonstrates a successful use of on-page features for detecting spam, the deliberate lack of transparency by search engines makes it difficult to say with certainty if search engines are applying this or similar techniques.

What Is Compressibility?

In computing, compressibility refers to how much a file (data) can be reduced in size while retaining essential information, typically to maximize storage space or to allow more data to be transmitted over the Internet.

TL/DR Of Compression

Compression replaces repeated words and phrases with shorter references, reducing the file size by significant margins. Search engines typically compress indexed web pages to maximize storage space, reduce bandwidth, and improve retrieval speed, among other reasons.

This is a simplified explanation of how compression works:

  • Identify Patterns:
    A compression algorithm scans the text to find repeated words, patterns and phrases
  • Shorter Codes Take Up Less Space:
    The codes and symbols use less storage space then the original words and phrases, which results in a smaller file size.
  • Shorter References Use Less Bits:
    The “code” that essentially symbolizes the replaced words and phrases uses less data than the originals.

A bonus effect of using compression is that it can also be used to identify duplicate pages, doorway pages with similar content, and pages with repetitive keywords.

Research Paper About Detecting Spam

This research paper is significant because it was authored by distinguished computer scientists known for breakthroughs in AI, distributed computing, information retrieval, and other fields.

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Marc Najork

One of the co-authors of the research paper is Marc Najork, a prominent research scientist who currently holds the title of Distinguished Research Scientist at Google DeepMind. He’s a co-author of the papers for TW-BERT, has contributed research for increasing the accuracy of using implicit user feedback like clicks, and worked on creating improved AI-based information retrieval (DSI++: Updating Transformer Memory with New Documents), among many other major breakthroughs in information retrieval.

Dennis Fetterly

Another of the co-authors is Dennis Fetterly, currently a software engineer at Google. He is listed as a co-inventor in a patent for a ranking algorithm that uses links, and is known for his research in distributed computing and information retrieval.

Those are just two of the distinguished researchers listed as co-authors of the 2006 Microsoft research paper about identifying spam through on-page content features. Among the several on-page content features the research paper analyzes is compressibility, which they discovered can be used as a classifier for indicating that a web page is spammy.

Detecting Spam Web Pages Through Content Analysis

Although the research paper was authored in 2006, its findings remain relevant to today.

Then, as now, people attempted to rank hundreds or thousands of location-based web pages that were essentially duplicate content aside from city, region, or state names. Then, as now, SEOs often created web pages for search engines by excessively repeating keywords within titles, meta descriptions, headings, internal anchor text, and within the content to improve rankings.

Section 4.6 of the research paper explains:

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“Some search engines give higher weight to pages containing the query keywords several times. For example, for a given query term, a page that contains it ten times may be higher ranked than a page that contains it only once. To take advantage of such engines, some spam pages replicate their content several times in an attempt to rank higher.”

The research paper explains that search engines compress web pages and use the compressed version to reference the original web page. They note that excessive amounts of redundant words results in a higher level of compressibility. So they set about testing if there’s a correlation between a high level of compressibility and spam.

They write:

“Our approach in this section to locating redundant content within a page is to compress the page; to save space and disk time, search engines often compress web pages after indexing them, but before adding them to a page cache.

…We measure the redundancy of web pages by the compression ratio, the size of the uncompressed page divided by the size of the compressed page. We used GZIP …to compress pages, a fast and effective compression algorithm.”

High Compressibility Correlates To Spam

The results of the research showed that web pages with at least a compression ratio of 4.0 tended to be low quality web pages, spam. However, the highest rates of compressibility became less consistent because there were fewer data points, making it harder to interpret.

Figure 9: Prevalence of spam relative to compressibility of page.

The researchers concluded:

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“70% of all sampled pages with a compression ratio of at least 4.0 were judged to be spam.”

But they also discovered that using the compression ratio by itself still resulted in false positives, where non-spam pages were incorrectly identified as spam:

“The compression ratio heuristic described in Section 4.6 fared best, correctly identifying 660 (27.9%) of the spam pages in our collection, while misidentifying 2, 068 (12.0%) of all judged pages.

Using all of the aforementioned features, the classification accuracy after the ten-fold cross validation process is encouraging:

95.4% of our judged pages were classified correctly, while 4.6% were classified incorrectly.

More specifically, for the spam class 1, 940 out of the 2, 364 pages, were classified correctly. For the non-spam class, 14, 440 out of the 14,804 pages were classified correctly. Consequently, 788 pages were classified incorrectly.”

The next section describes an interesting discovery about how to increase the accuracy of using on-page signals for identifying spam.

Insight Into Quality Rankings

The research paper examined multiple on-page signals, including compressibility. They discovered that each individual signal (classifier) was able to find some spam but that relying on any one signal on its own resulted in flagging non-spam pages for spam, which are commonly referred to as false positive.

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The researchers made an important discovery that everyone interested in SEO should know, which is that using multiple classifiers increased the accuracy of detecting spam and decreased the likelihood of false positives. Just as important, the compressibility signal only identifies one kind of spam but not the full range of spam.

The takeaway is that compressibility is a good way to identify one kind of spam but there are other kinds of spam that aren’t caught with this one signal. Other kinds of spam were not caught with the compressibility signal.

This is the part that every SEO and publisher should be aware of:

“In the previous section, we presented a number of heuristics for assaying spam web pages. That is, we measured several characteristics of web pages, and found ranges of those characteristics which correlated with a page being spam. Nevertheless, when used individually, no technique uncovers most of the spam in our data set without flagging many non-spam pages as spam.

For example, considering the compression ratio heuristic described in Section 4.6, one of our most promising methods, the average probability of spam for ratios of 4.2 and higher is 72%. But only about 1.5% of all pages fall in this range. This number is far below the 13.8% of spam pages that we identified in our data set.”

So, even though compressibility was one of the better signals for identifying spam, it still was unable to uncover the full range of spam within the dataset the researchers used to test the signals.

Combining Multiple Signals

The above results indicated that individual signals of low quality are less accurate. So they tested using multiple signals. What they discovered was that combining multiple on-page signals for detecting spam resulted in a better accuracy rate with less pages misclassified as spam.

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The researchers explained that they tested the use of multiple signals:

“One way of combining our heuristic methods is to view the spam detection problem as a classification problem. In this case, we want to create a classification model (or classifier) which, given a web page, will use the page’s features jointly in order to (correctly, we hope) classify it in one of two classes: spam and non-spam.”

These are their conclusions about using multiple signals:

“We have studied various aspects of content-based spam on the web using a real-world data set from the MSNSearch crawler. We have presented a number of heuristic methods for detecting content based spam. Some of our spam detection methods are more effective than others, however when used in isolation our methods may not identify all of the spam pages. For this reason, we combined our spam-detection methods to create a highly accurate C4.5 classifier. Our classifier can correctly identify 86.2% of all spam pages, while flagging very few legitimate pages as spam.”

Key Insight:

Misidentifying “very few legitimate pages as spam” was a significant breakthrough. The important insight that everyone involved with SEO should take away from this is that one signal by itself can result in false positives. Using multiple signals increases the accuracy.

What this means is that SEO tests of isolated ranking or quality signals will not yield reliable results that can be trusted for making strategy or business decisions.

Takeaways

We don’t know for certain if compressibility is used at the search engines but it’s an easy to use signal that combined with others could be used to catch simple kinds of spam like thousands of city name doorway pages with similar content. Yet even if the search engines don’t use this signal, it does show how easy it is to catch that kind of search engine manipulation and that it’s something search engines are well able to handle today.

Here are the key points of this article to keep in mind:

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  • Doorway pages with duplicate content is easy to catch because they compress at a higher ratio than normal web pages.
  • Groups of web pages with a compression ratio above 4.0 were predominantly spam.
  • Negative quality signals used by themselves to catch spam can lead to false positives.
  • In this particular test, they discovered that on-page negative quality signals only catch specific types of spam.
  • When used alone, the compressibility signal only catches redundancy-type spam, fails to detect other forms of spam, and leads to false positives.
  • Combing quality signals improves spam detection accuracy and reduces false positives.
  • Search engines today have a higher accuracy of spam detection with the use of AI like Spam Brain.

Read the research paper, which is linked from the Google Scholar page of Marc Najork:

Detecting spam web pages through content analysis

Featured Image by Shutterstock/pathdoc

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New Google Trends SEO Documentation

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Google publishes new documentation for how to use Google Trends for search marketing

Google Search Central published new documentation on Google Trends, explaining how to use it for search marketing. This guide serves as an easy to understand introduction for newcomers and a helpful refresher for experienced search marketers and publishers.

The new guide has six sections:

  1. About Google Trends
  2. Tutorial on monitoring trends
  3. How to do keyword research with the tool
  4. How to prioritize content with Trends data
  5. How to use Google Trends for competitor research
  6. How to use Google Trends for analyzing brand awareness and sentiment

The section about monitoring trends advises there are two kinds of rising trends, general and specific trends, which can be useful for developing content to publish on a site.

Using the Explore tool, you can leave the search box empty and view the current rising trends worldwide or use a drop down menu to focus on trends in a specific country. Users can further filter rising trends by time periods, categories and the type of search. The results show rising trends by topic and by keywords.

To search for specific trends users just need to enter the specific queries and then filter them by country, time, categories and type of search.

The section called Content Calendar describes how to use Google Trends to understand which content topics to prioritize.

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Google explains:

“Google Trends can be helpful not only to get ideas on what to write, but also to prioritize when to publish it. To help you better prioritize which topics to focus on, try to find seasonal trends in the data. With that information, you can plan ahead to have high quality content available on your site a little before people are searching for it, so that when they do, your content is ready for them.”

Read the new Google Trends documentation:

Get started with Google Trends

Featured Image by Shutterstock/Luis Molinero

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