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How To Drive Facebook Leads Via Phone Calls

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How To Drive Facebook Leads Via Phone Calls

By now, most advertisers are aware of the potential Facebook offers as a lead generation channel.

Whether you’re a mom-and-pop retail store or a massive multinational conglomerate, chances are that the largest social network on the planet has a product that can help you.

This platform can identify and activate hand-raisers who are interested in doing business with you.

And as the digital and privacy landscape has evolved, so have the lead generation offerings from Facebook.

Apple’s iOS 14 update in 2021 has made the traditional approach of sending traffic to your website to transact more difficult to track and attribute.

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Lead generation forms can fill the void by allowing audiences to submit their contact information directly within the Facebook or Instagram platform.

However, these leads (if not properly qualified) can be of poor quality.

Messenger now offers lightweight chatbots and can capture the same type of leads you would through a form, but through Facebook and Instagram’s native conversational tools.

But there is one lead generation method that Facebook has been quietly improving over the past year – a method with the potential to supplement your existing lead generation strategy conveniently.

Phone calls.

Sure, driving phone calls may not be the most digitally sexy way to put would-be customers in contact with your business.

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But, maximizing the impact of your lead generation efforts means giving your audience several options to contact you, phone included.

How To Set Up A Facebook Phone Call Lead Generation Campaign

Experienced Facebook marketers will remember that phone calls have been an option for a while.

However, before the recent addition of phone calls as an optimizable event within the lead generation objective, the only way to drive calls from FB ads was by using the Reach objective.

This was generally ineffective at driving inbound calls, as Reach-optimized campaigns did little more than displaying your ads for the lowest possible CPM.

Tracking was also non-existent.

But now, Calls are integrated into Facebook’s lead generation objective and are available alongside Forms and Chats, and the initial setup is very straightforward.

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Step 1: Create A New Lead Generation Campaign In Ads Manager

Screenshot from Facebook, January 2022

Step 2: Select Phone As Your “Lead Method” Under The Ad Set Settings

How to Drive Facebook Leads Via Phone Calls | SEJScreenshot from Facebook, January 2022

Step 3: Create A New Ad And Enter The Phone Number You Wish To Route Incoming Calls To

How to Drive Facebook Leads Via Phone Calls | SEJScreenshot from Facebook, January 2022

How Phone Lead Generation Works

Setting up a phone lead generation campaign is as simple as the execution.

Facebook audiences will see your ad, and instead of the usual and customizable CTA button options, your ad will have a “Call Now” CTA.

Clicking on the ad or CTA button will generate a prompt on the user’s smartphone to confirm if they would like to call the number you entered in Step 3 of the setup process.

If they confirm, the call will go through. Easy.

Unlike previous iterations of Facebook click-to-call ads, where tracking was hard to come by, marketers will now be able to see how many people clicked confirmed they would like to initiate the outbound call.

Similar to lead generation forms submitted or messenger chats initiated, this is the event that Facebook’s algorithm will use to optimize the phone lead generation campaign.

How to Drive Facebook Leads Via Phone Calls | SEJScreenshot from Facebook, January 2022

In essence, it works similar to a Traffic objective, where Facebook is optimizing your campaign to landing page views – not just people who clicked on your ad, but people who took the extra step to confirm they wanted to call your business.

In theory, that extra confirmation step will reduce the number of accidental button clicks and ensure that the people who are calling the number are legitimate leads.

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How Phone Lead Generation Performed For Us

Our agency had the opportunity to test the phone lead generation optimization in mid-2021 when it was relatively new.

The client was looking for ways to bolster their existing lead flow on Facebook, which previously consisted of lead generation forms and an option for users to visit their website to create accounts.

We found that the phone lead objective efficiently drove inbound calls. The average form lead CPL was around $100 when an inbound phone call was around $4.

But before we started popping champagne corks, it turned out that there were a lot of incoming poor-quality calls.

  • Around 50% of the calls didn’t make it to the IVR (interactive phone response) menu.
  • Nearly 15% of the calls made it through and spoke with a sales representative.
  • But those who did speak with a representative qualified at a 2x higher rate compared to form leads.

In the end, the cost per net qualified lead was relatively on par with form leads, and the client decided to maintain a phone lead generation campaign on a limited basis.

How To Maximize The Potential Of Phone Lead Generation Campaigns

A phone lead generation campaign will make your phone ring.

So you’ll want to have the appropriate staff dedicated to answering inbound sales calls.

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Have An Inbound Call Plan

For small businesses, resist the temptation to use your personal phone and instead have a dedicated, regularly-monitored line available.

Be prepared with an appropriate greeting and script, knowing that people calling this line are potential customers looking for more information.

If your company uses an automated phone menu, please note that you will likely see many inbound calls abandon once they hit it.

This could be a good or bad thing depending on your qualification process.

Too many poor-quality calls will tax your sales team, while your menu system might be eliminating otherwise quality leads because they get frustrated waiting.

Consider Call Tracking Software For Additional Insights

Facebook platform data will show you all of the KPIs and metrics that take place on the platform: impressions, clicks on your ad, call confirmations, etc.

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But once they leave Facebook and start the call, that’s it.

Call tracking solutions like Invoca or CallRail can provide additional insights to give you more valuable data, like call duration, quality, and conversion rate.

These platforms also allow you to create additional phone numbers for specific internal purposes, so you don’t need to rely on existing numbers.

Retarget Smartly

If you are nervous about the volume of calls that a prospecting campaign could generate or aren’t seeing the quality if you’ve already tried it, consider using phone calls as a retargeting-only contact method.

Start with uploading a list of previous leads that have not been contacted, with an offer to call for more information.

Instead of using a form or a chat, see if this audience is more inclined to convert via phone call.

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You can also use phone calls as an opportunity to upsell existing customers who may be eligible for incentives.

Also, don’t be afraid to delve into the demographic data and tailor phone lead generation campaigns to audience segments who are not converting via more digital methods.

It’s all about giving your customers a variety of ways to get in contact with you.

Use Lifetime Budgets To Daypart Campaigns

Chances are, you don’t want your phone to be ringing at all hours of the night.

Since your team is likely only available to answer calls during specific business hours, you’re going to want to make sure your ads don’t show when you don’t have people available.

Unless you want to manually pause and unpause your phone lead generation campaign every day, you should daypart it.

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To do this, you’ll need to select Lifetime budgets, either on the campaign level if you’re using campaign budget optimization…

How to Drive Facebook Leads Via Phone Calls | SEJScreenshot from Facebook, January 2022

OR on the ad set level if you’re not.

How to Drive Facebook Leads Via Phone Calls | SEJScreenshot from Facebook, January 2022

Selecting Run ads on a schedule will give your ad sets the ability to selectively run when you want them to, instead of all hours.

How to Drive Facebook Leads Via Phone Calls | SEJScreenshot from Facebook, January 2022

Advertisers also can run ads during times specific to the viewer’s time zone or the default time zone for the ad account.

Conclusion

Driving phone calls to your business via Facebook is a viable tactic for advertisers thanks to some recent updates to Facebook lead generation campaigns.

Making the most of phone leads will require pre-planning and a solid process that ensures inbound leads are routed quickly to the right people.

However, once these processes are worked out, the result could be a supplemental source of high-intent leads that convert better than more traditional tactics.

As is the case with just about every facet of digital marketing, it’s worth a test.

More resources: 

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Featured Image: sergey causelove/Shutterstock




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How to Get SEO Buy-In: 7 Actionable Tips

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How to Get SEO Buy-In: 7 Actionable Tips

For many SEOs in agency, in-house, or enterprise roles, 20% of their job is actually doing SEO, the other 80% is about soft skills like getting buy-in.

I always say that 20% of my job is actually doing the SEO, and 80% of communicating, getting buy-in, and moving the boulder so that [stakeholders] can succeed

Tom Critchlow

At Ahrefs, multiple team members have worked in these roles, so we’ve compiled a list of our top tips to help you get more buy-in for SEO projects.

Start by identifying all the key influencers and decision-makers within the organization. You can check out the company’s org chart to figure out who’s who and who calls the shots on projects that impact SEO.

The executive team will likely be at the top of your list. But, we recommend working your way up to getting buy-in from executives by first working cross-functionally with decision-makers in engineering, product, editorial, marketing, or web accessibility teams.

They can each help you implement small parts of SEO that together can be a sizable contribution to the overall SEO strategy. They can also support your requests for funding or initiatives you pitch to executives later on.

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To build relationships with decision-makers in these teams, consider the following:

  • Who’s in charge of budgets and projects? → Learn what they’re working on and how you can help each other with specific projects.
  • What do they care about? → This is the “what’s in it for me” factor. Align your SEO recommendations and requests to these things.
  • How can they help implement your SEO recommendations? → Identify the 20% of SEO they can easily help with using current resources.

Here’s an example of what that might look like:

Who’s in charge? What do they care about? How can they help implement SEO?
Engineering Jane Doe, Head of Engineering Jane cares most about rolling out new features on time and minimizing bugs.  Jane’s team can resolve many high-priority technical SEO errors if she sees them as bugs.
Editorial Joe Blogs, Senior Editor  Joe cares most about publishing quality, brand-relevant content that leads to sales. Joe’s team can create or optimize SEO content with buying intent to maximize traffic on commercial queries.

Too often, SEOs lead with “I need X…” and end with “…for SEO”. Cue dramatic groans that echo company-wide.

Adapting your language and how you communicate is a minor action that can lead to big results in your mission to get buy-in for SEO. Communicating only what you need can often come across as an order and feels like extra work for someone else. Plus, it gives them no sense of why they should care or what’s in it for them.

Try this instead…

→ Highlight opportunities: “There’s an opportunity to do X that helps with your goal of Y”

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→ Leverage FOMO: “If we don’t do X, you’ll miss out on Y”

→ When speaking to executives:I intend to achieve X by doing Y”

It also helps to give your project a fancy name. Every time you talk about the project, mention the name, repeat key facts, and highlight the most exciting opportunities the project opens up.

Repetition is gold as it helps non-technical stakeholders tie goals and results to an otherwise intangible initiative.

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Most executives and department heads have no context for understanding SEO metrics like search volume, share of voice, or even organic traffic.

They don’t have an existing mental model to connect these numbers to. Therefore, when we start sharing SEO-specific numbers in meetings, many non-SEO stakeholders can’t easily approve specific actions or know how to make the right decisions—all because they can’t connect the numbers they’re already familiar with to the conversation about SEO.

Easy fix. Modify the metrics and actions you talk about to those that non-SEO stakeholders already understand.

For example, executives are likely churning over and obsessing about MBA-style metrics. CEOs think about things like revenue, market share, and profitability. Sales managers care about MQLs, SQLs, and so on.

Here are some examples of how to translate SEO lingo for non-SEO stakeholders. These are inspired by Tom Critchlow’s interview on Voices of Search.

Monthly traffic → Lifetime traffic value e.g., “By creating X content, we can get Y monthly traffic predict Y lifetime traffic value.” HINT: Multiply Ahrefs’ Traffic Value metric by 60 to get a 5-year estimate, a common timeframe for calculating lifetime metrics.

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Example of Ahrefs' traffic value metric in Site Explorer dashboard.

Share of voice → market share e.g., “By doing X, our share of voice SEO market share has grown Y%. We’d like funds to do more of X.”

Traffic growth → revenue growth e.g., “We can grow organic traffic predict Y% revenue growth from SEO if we hit X traffic targets. These are the project milestones that will get us there…”

It depends → forecasts e.g., CEO asks “What’s it going to get us?”… “It depends. I made a model that forecasts approximately X% growth in Y months.”

It doesn’t matter what specific metrics are used in your organization. You can adapt SEO metrics to the ones everyone in the company is already thinking about. The main goal of doing this is to take SEO from being a mysterious “black box” activity to something measurable and relatable to non-SEO stakeholders.

How to demystify SEO for executives.How to demystify SEO for executives.

Devs and engineers are essential SEO allies within any organization. And while you can often skip the lengthy relationship-building phase and jump straight into tech fixes, how you frame your requests still matters.

Don’t be the kind of SEO that constantly gives them extra work “because it’s good for SEO.”

Instead, tie in your requests to what they care about. Fixing bugs is an easy approach to take here because devs already understand and care about these things for reasons unrelated to SEO.

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Jackie Chu’s 2023 MozCon presentation outlined this brilliantly. A bug typically:

  • Delivers a confusing brand experience
  • Impacts customers (humans and bots)
  • Impacts other channels, like SEM

If pages can’t render, that’s a bug. If there are content differences between mobile and desktop, that’s a bug. Anything that needs improvement in Ahrefs’ Site Audit is, you guessed it, a bug.

That said, not all bugs are created equal. If you bother devs with a load of super minor or unimportant issues 24/7, they’ll learn to ignore you. So, make sure to prioritize and only ask for bug fixes that matter.

You can easily do this by filtering your Site Audit results by importance:

Ahrefs' Site Audit tool showcasing the ability to prioritize tech fixes.Ahrefs' Site Audit tool showcasing the ability to prioritize tech fixes.

Submit:

  • Errors as high-priority
  • Warnings as medium-priority
  • Notices as low-priority

You can also show your dev team how to interpret each issue listed and find the steps they can take to fix them by clicking on the “?” next to specific issues.

Example of a tip for how to fix hreflang issues in Ahrefs' Site Audit.Example of a tip for how to fix hreflang issues in Ahrefs' Site Audit.

Too many SEOs pitch projects without considering everything that’s needed to make them happen. You’re more likely to get buy-in if your pitch is specific and shows decision-makers the exact details around things like the project’s cost, resources required, and expected timelines.

For example, say you need 100 articles published within three months. Make sure you chat with your editorial and development teams first. See if they can fit this project in and what resources they need to make it happen.

Then, build those resources into your pitch:

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→ Instead of: “I’d like to publish 100 articles on the blog within three months and estimate I’ll need $X per article”.

→ Try this: “To get 100 articles on the blog, which we estimate will contribute to $X in lifetime traffic value, we’ll need to hire a freelance writer and dedicate two development sprints to the project within the next three months. Jane from engineering and Joe from editorial are collaborating on this with me, and we estimate a cost of $Y.”

Need to convince the Jane’s and Joe’s in your organization to partner with you? No worries. Check out the next point.

SEO is chronically underfunded and underresourced… but so are most other teams. You can become an ally and help other teams get more resources because they’re helping implement your SEO strategy.

They get more of whatever they need (people, money, resources). You get their help with SEO tasks, and they get prioritized. Win-win for you and your new BFF.

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You can get the ball rolling by pitching a small test or project that is easy for the other team to get on board with.

Avoid this → “I need 10 of the articles you’re working on each month to do X for SEO”.

Try this instead → “There’s an opportunity for us to do X, and it will allow you to meet Y KPIs. Can we run a small test (and build a case for the execs) so you can hire another writer to work on this project?”

Small tests are a great way to warm up a new contact within your organization, especially if there’s a clear benefit they’ll receive if the test works.

Test results are also very helpful when pitching to executives down the track. If you can demonstrate small-scale success in one area, it’s much easier to get funding for bigger projects that can piggyback on those early wins.

Even if the initial pitch is for another team to get funding, you’re getting your foot in the door for bigger projects. Plus, you’re essentially getting free SEO if you can leverage the other team’s resources for your benefit.

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A good habit for every SEO to develop is to link everything to strategic objectives. We need to get better at pitching the strategic value that our projects deliver instead of the actual work we need to do.

No one cares about the hundreds of technical fixes we need to work on. But everyone cares about revenues dropping if we don’t get support for technical fixes that affect conversions (and SEO, of course, but they don’t need to know that).

Key note here: strategic objectives go beyond metrics. They include things like:

  • Entering international markets
  • Becoming the market leader
  • Expanding X division

You get the idea.

Here are the tactics we’ve found that help position SEO as strategically valuable.

Compare against competitors

This tactic has a very high success rate in our team’s experience. When ideating this blog post, Tim, Patrick, Chris, and Mateusz all cited great success with this approach, and my own experiences echo this.

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It works for literally any SEO activity you’re pitching, especially if you’re in a fierce market with SEO-savvy competitors who are already doing the thing you’re recommending.

For example, you could try the following different pitch angles:

→ Closing the gap: “If we did X, we’d be able to close these gaps with our biggest competitor in Y months…”

→ Reverse engineering: “Our biggest competitor did X. If we dedicated Y resources, we could close the gap and outpace them within Z months.”

→ Becoming a pacesetter: “There’s a gap in the market and none of our competitors are leveraging it. X resources would allow us to take Y actions that give us a competitive edge and make it difficult for competitors to catch up.”

No matter your angle, an easy place to start is in Ahrefs’ Site Structure report. Here, you can see what strategies your competitors are using along with high-level performance metrics, like organic traffic and the number of referring domains that different website segments get.

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Example of Ahrefs' site structure report.Example of Ahrefs' site structure report.

Compare against internal departments

Another great approach is to bring your pitch back to what’s going on in other areas of the organization.

This is a great tactic to benchmark the value of SEO in a way that is immediately apparent. It’s also a great way to get easy buy-in if your company’s strategic objectives focus on specific divisions or products.

Here are some pitching angles you can try:

→ Expanding a division: “We need X resources to help division A expand to the level of division B.”

→ Improving KPIs: “Product A has a high cost per acquisition. We were able to lower CPA by X% for product B using SEO. If we had access to Y resources, we could repeat these actions for product A.”

→ Learning from mistakes: “We learned lessons A, B, and C from a past product launch. If we had X resources, we could help launch the new product for division A without repeating past mistakes.”

Forecast opportunity costs

Opportunity costs are the lost benefits you experience when choosing an alternative option. When it comes to getting buy-in for SEO, it can help to show what the opportunity cost would be if decision-makers chose not to invest in SEO.

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It’s super easy to do this using Ahrefs’ traffic value metric.

Example of Ahrefs' traffic value metric in Site Explorer dashboard.Example of Ahrefs' traffic value metric in Site Explorer dashboard.

This metric shows you how much you’d be spending on paid ads to get the same traffic you do through SEO. It has opportunity cost baked right into it!

You can use it in a few different ways. My favorite method is to look at a successful segment of the website and use its metrics to forecast potential success for a new segment you want to optimize or build-out.

For example, here you can see how the French segment of our site compares with the Spanish segment.

Comparing two website segments using Ahrefs' competitor comparison features.Comparing two website segments using Ahrefs' competitor comparison features.

Want to launch into a new international market? Use these metrics to build a case of what you’d be missing out on by not expanding.

Want to improve an underperforming segment of your site? Show that segment vs a segment that’s skyrocketing to your executive team.

My second favorite method is to use the Traffic Value metric to pit SEO against Google Ads or other marketing channels and showcase how SEO compounds over time and costs less in the long run.

Realistically, if there’s a marketing budget to be had, and it doesn’t go to SEO, these are the alternative channels it will likely go to. So, positioning SEO as a worthwhile channel to invest in can get you a bigger slice of the budget.

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For instance, you could pitch something like, “Our forecasts show that we could reduce our cost per click to $X (traffic value / traffic) by investing Y resources into SEO instead of [another channel].”

If your website is fairly new or you don’t have existing successes to leverage, you can do both of the above by using a competitor’s website as a proxy until you start getting some results that you can use in future forecasts.

So, your pitch would be more like: “X competitor is saving up to $Y (traffic value) in Google ads costs by using SEO. We’re leaving money on the table by not investing in SEO.”

Key Takeaways

Good SEO is about giving people what they want. Getting buy-in is the same, just for a different audience.

The more you help others in your organization get what they want, you’ll also get what you want.

When it comes to collaborating with other departments, it comes down to helping them meet their KPIs because they’re working with you. It builds a positive relationship where they feel happy to help you out in the future and are more likely to prioritize SEO projects.

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As for getting buy-in from executives, understanding where they spend most of their mental energy and aligning your projects to those things can go a long way.

If you’ve got any questions or cool tactics to share, reach out on X or LinkedIn any time!



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Websites Created With Google Business Profiles To Shut Down In March

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Websites Created With Google Business Profiles To Shut Down In March

Do you have a website created through Google Business Profiles for your local business?

If so, you must find an alternative website solution as Google plans to shut down websites created with Google Business Profiles in March.

Websites Created With Google Business Profiles Will Redirect Until June 10, 2024

A redirect will be put in place from your GBP website to your Google Business Profile until June 10, 2024.

“Websites made with Google Business Profiles are basic websites powered by the information on your Business Profile.

In March 2024, websites made with Google Business Profiles will be turned off and customers visiting your site will be redirected to your Business Profile instead.

The redirect will work until June 10, 2024.”

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How To Find Out If You Have A Google Business Profile Website

To find out if your business has a website made with Google Business Profile, search for my business or your business name on Google. Once you find your Google Business Profile, edit your profile and check for your website in the contact section.

If you have a Google Business Profile site, it should say, “You have a website created with Google.”

Otherwise, it will allow you to add the link to your website.

Screenshot from Google, February 2024Websites Created With Google Business Profiles To Shut Down In March

Choosing An Alternative Website Builders For Small Businesses

Google suggests Wix, Squarespace, GoDaddy, Google Sites, Shopify for ecommerce, Durable, Weebly, Strikingly, and WordPress as alternative website builders to create a new website or ad landing page to replace the Google Business Profiles site.

While some, like WordPress, offer a free website builder with generative AI features, its users’ content may reportedly be sold to OpenAI and Midjourney as training data unless they opt out.

Regarding Core Web Vitals, WordPress, Wix, and Squarespace showed the most improvements in performance.

It’s also worth noting that while Google Deepmind used a Google Sites website to introduce Genie, its new AI model, Google Sites may not be best for SEO.

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Updating Ad Campaigns

If you have a Google Ads campaign that links to a website created with Google Business Profiles, the ad campaign will also stop running on March 1, 2024, until the website link is updated.

There’s still time to update your business website to ensure visitors are not sent to a 404 error page after June 10, 2024. If you haven’t chosen a new website builder or hosting service, review the reviews to find the most reliable, affordable, and optimized solution for your business.

Featured image: Vladimka production/Shutterstock

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How We Built A Strong $10 Million Agency: A Proven Framework

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How We Built A Strong $10 Million Agency: A Proven Framework

Building a successful agency can be a daunting task in today’s ever-evolving space. Do you know the secrets to succeeding with yours?

Watch this informative, on-demand webinar, where link building expert Jon Ball reveals the closely guarded secrets that have propelled Page One Power to become a highly successful $10 million agency.

You’ll learn:

  • The foundational principles on which to build your business to succeed.
  • The importance of delegation, market positioning, and staffing.
  • More proven lessons learned from 14 years of experience.

With Jon, we’ll provide you with actionable insights that you can use to take your business to the next level, using foundational principles that have contributed to Page One Power’s success.

If you’re looking to establish yourself as a successful entrepreneur or grow your agency in the constantly evolving world of SEO, this webinar is for you.

Learn the secrets of establishing a thriving agency in an increasingly competitive SEO space.

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View the slides below or check out the full webinar for all the details.

Join Us For Our Next Webinar!

How An Enterprise Digital PR Firm Earns 100’s Of Links In 30 Days

Join us as we explore how to scale the very time-consuming and complicated process of earning links from digital PR, with proven case studies showing how you can earn hundreds of links in 30 days.

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