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How AI Chatbots Can Help Businesses Reduce Costs And Increase Efficiency

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How AI Chatbots Can Help Businesses Reduce Costs And Increase Efficiency

Artificial intelligence (AI) chatbots are computer programs that can simulate conversations with human users.

They are often used in customer service applications, where they can answer questions, resolve issues, and provide support. AI chatbots are becoming increasingly sophisticated, and they are now capable of carrying on conversations that are indistinguishable from those with human agents.

What Are AI Chatbots?

Blockchain Chatbot

AI chatbots are powered by artificial intelligence (AI) and natural language processing (NLP) technologies. NLP is a field of computer science that deals with the interaction between computers and human (natural) languages. AI chatbots use NLP to understand human language and generate human-like responses.

How Do AI Chatbots Work?

Chatbots operate by first comprehending the user’s query. This is accomplished by utilizing natural language processing (NLP) to deconstruct the query into its individual components. The chatbot then references its knowledge base to identify the most suitable response. In the event that the chatbot is unable to address the query, it has the capability to either request additional information from the user or transfer the query to a human agent for further assistance.

AI chatbots can be used in a variety of applications, including:

  • Customer service: AI chatbots can be used to answer customer questions, resolve issues, and provide support.

  • Sales and marketing: AI chatbots can generate leads, qualify prospects, and close deals.

  • Human resources: AI chatbots can be used to answer employee questions, onboard new employees, and manage benefits.

  • IT support: AI chatbots can be used to answer IT questions, troubleshoot problems and resolve issues.

AI chatbots are powerful tools that can be used to improve customer service, automate tasks, and free up employees for more strategic work.

Benefits of Using AI Chatbots

There are many benefits to using AI chatbots, including:

  • Improved customer service: AI chatbots can answer customer questions, resolve issues, and provide support 24/7. This can free up human agents to focus on more complex issues, resulting in improved customer satisfaction.

  • Reduced costs: AI chatbots can automate tasks that are currently performed by human agents, such as answering frequently asked questions (FAQs) or scheduling appointments. This can lead to significant cost savings.

  • Increased efficiency: AI chatbots can process requests more quickly and accurately than human agents. This can lead to shorter wait times for customers and improved productivity for businesses.

  • Improved data collection: AI chatbots can collect data about customer interactions, which can be used to improve products and services. This data can also be used to target marketing campaigns more effectively.

  • Personalized experiences: AI chatbots can learn about each customer’s preferences and needs, which can be used to provide more customised experiences. This can lead to increased customer loyalty and satisfaction.

Overall, AI chatbots can offer a number of benefits to businesses, including improved customer service, reduced costs, increased efficiency, improved data collection, and personalized experiences.

How to Choose the Right AI Chatbot for your Business

AI Medical Chatbot

There are many factors to consider when choosing the right AI chatbot for your business, including:

  • Your budget: AI chatbots can range in price from a few hundred dollars to tens of thousands of dollars. It is important to choose a chatbot that fits your budget.

  • Your needs: What tasks do you need the chatbot to perform? Some chatbots are designed for customer service, while others are designed for sales and marketing. It is important to choose a chatbot that can meet your specific needs.

  • Your target audience: Who are you targeting with your chatbot? Some chatbots are designed for a general audience, while others are designed for a specific demographic. It is important to choose a chatbot that is appropriate for your target audience.

  • The chatbot’s features: What features are important to you? Some chatbots have features like natural language processing, machine learning, and integration with other systems. It is important to choose a chatbot that has the features you need.

  • The chatbot’s provider: Who is the chatbot’s provider? Some chatbot providers are more reputable than others. It is important to choose a chatbot provider that you trust.

Once you have considered these factors, you can start to narrow down your choices. Many AI chatbots are available on the market, so it is important to do your research and choose the right one for your business.

Here are some additional tips for choosing the right AI chatbot for your business:

  • Read reviews: Read reviews of different AI chatbots before you make a decision. This will give you an idea of what other businesses have experienced with different chatbots.

  • Try out a demo: Many AI chatbot providers offer demos of their products. This is a great way to see how a chatbot works and to make sure it is a good fit for your business.

  • Talk to a chatbot expert: If you are still unsure about which AI chatbot to choose, you can talk to a chatbot expert. An expert can help you assess your needs and choose the right chatbot for your business.

Summing up

AI chatbot development can be powerful for businesses that are looking to reduce costs and increase efficiency. By automating tasks and providing 24/7 support, AI chatbots can free up human agents to focus on more complex issues. This can lead to improved customer satisfaction, reduced costs, and increased productivity.

When choosing an AI chatbot, it is important to consider your needs and budget. Many AI chatbots are available on the market, so it is important to do your research and choose the right one for your business.

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TECHNOLOGY

Next-gen chips, Amazon Q, and speedy S3

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AWS re:Invent, which has been taking place from November 27 and runs to December 1, has had its usual plethora of announcements: a total of 21 at time of print.

Perhaps not surprisingly, given the huge potential impact of generative AI – ChatGPT officially turns one year old today – a lot of focus has been on the AI side for AWS’ announcements, including a major partnership inked with NVIDIA across infrastructure, software, and services.

Yet there has been plenty more announced at the Las Vegas jamboree besides. Here, CloudTech rounds up the best of the rest:

Next-generation chips

This was the other major AI-focused announcement at re:Invent: the launch of two new chips, AWS Graviton4 and AWS Trainium2, for training and running AI and machine learning (ML) models, among other customer workloads. Graviton4 shapes up against its predecessor with 30% better compute performance, 50% more cores and 75% more memory bandwidth, while Trainium2 delivers up to four times faster training than before and will be able to be deployed in EC2 UltraClusters of up to 100,000 chips.

The EC2 UltraClusters are designed to ‘deliver the highest performance, most energy efficient AI model training infrastructure in the cloud’, as AWS puts it. With it, customers will be able to train large language models in ‘a fraction of the time’, as well as double energy efficiency.

As ever, AWS offers customers who are already utilising these tools. Databricks, Epic and SAP are among the companies cited as using the new AWS-designed chips.

Zero-ETL integrations

AWS announced new Amazon Aurora PostgreSQL, Amazon DynamoDB, and Amazon Relational Database Services (Amazon RDS) for MySQL integrations with Amazon Redshift, AWS’ cloud data warehouse. The zero-ETL integrations – eliminating the need to build ETL (extract, transform, load) data pipelines – make it easier to connect and analyse transactional data across various relational and non-relational databases in Amazon Redshift.

A simple example of how zero-ETL functions can be seen is in a hypothetical company which stores transactional data – time of transaction, items bought, where the transaction occurred – in a relational database, but use another analytics tool to analyse data in a non-relational database. To connect it all up, companies would previously have to construct ETL data pipelines which are a time and money sink.

The latest integrations “build on AWS’s zero-ETL foundation… so customers can quickly and easily connect all of their data, no matter where it lives,” the company said.

Amazon S3 Express One Zone

AWS announced the general availability of Amazon S3 Express One Zone, a new storage class purpose-built for customers’ most frequently-accessed data. Data access speed is up to 10 times faster and request costs up to 50% lower than standard S3. Companies can also opt to collocate their Amazon S3 Express One Zone data in the same availability zone as their compute resources.  

Companies and partners who are using Amazon S3 Express One Zone include ChaosSearch, Cloudera, and Pinterest.

Amazon Q

A new product, and an interesting pivot, again with generative AI at its core. Amazon Q was announced as a ‘new type of generative AI-powered assistant’ which can be tailored to a customer’s business. “Customers can get fast, relevant answers to pressing questions, generate content, and take actions – all informed by a customer’s information repositories, code, and enterprise systems,” AWS added. The service also can assist companies building on AWS, as well as companies using AWS applications for business intelligence, contact centres, and supply chain management.

Customers cited as early adopters include Accenture, BMW and Wunderkind.

Want to learn more about cybersecurity and the cloud from industry leaders? Check out Cyber Security & Cloud Expo taking place in Amsterdam, California, and London. Explore other upcoming enterprise technology events and webinars powered by TechForge here.

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TECHNOLOGY

HCLTech and Cisco create collaborative hybrid workplaces

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Digital comms specialist Cisco and global tech firm HCLTech have teamed up to launch Meeting-Rooms-as-a-Service (MRaaS).

Available on a subscription model, this solution modernises legacy meeting rooms and enables users to join meetings from any meeting solution provider using Webex devices.

The MRaaS solution helps enterprises simplify the design, implementation and maintenance of integrated meeting rooms, enabling seamless collaboration for their globally distributed hybrid workforces.

Rakshit Ghura, senior VP and Global head of digital workplace services, HCLTech, said: “MRaaS combines our consulting and managed services expertise with Cisco’s proficiency in Webex devices to change the way employees conceptualise, organise and interact in a collaborative environment for a modern hybrid work model.

“The common vision of our partnership is to elevate the collaboration experience at work and drive productivity through modern meeting rooms.”

Alexandra Zagury, VP of partner managed and as-a-Service Sales at Cisco, said: “Our partnership with HCLTech helps our clients transform their offices through cost-effective managed services that support the ongoing evolution of workspaces.

“As we reimagine the modern office, we are making it easier to support collaboration and productivity among workers, whether they are in the office or elsewhere.”

Cisco’s Webex collaboration devices harness the power of artificial intelligence to offer intuitive, seamless collaboration experiences, enabling meeting rooms with smart features such as meeting zones, intelligent people framing, optimised attendee audio and background noise removal, among others.

Want to learn more about cybersecurity and the cloud from industry leaders? Check out Cyber Security & Cloud Expo taking place in Amsterdam, California, and London. Explore other upcoming enterprise technology events and webinars powered by TechForge here.

Tags: Cisco, collaboration, HCLTech, Hybrid, meetings

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TECHNOLOGY

Canonical releases low-touch private cloud MicroCloud

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Canonical has announced the general availability of MicroCloud, a low-touch, open source cloud solution. MicroCloud is part of Canonical’s growing cloud infrastructure portfolio.

It is purpose-built for scalable clusters and edge deployments for all types of enterprises. It is designed with simplicity, security and automation in mind, minimising the time and effort to both deploy and maintain it. Conveniently, enterprise support for MicroCloud is offered as part of Canonical’s Ubuntu Pro subscription, with several support tiers available, and priced per node.

MicroClouds are optimised for repeatable and reliable remote deployments. A single command initiates the orchestration and clustering of various components with minimal involvement by the user, resulting in a fully functional cloud within minutes. This simplified deployment process significantly reduces the barrier to entry, putting a production-grade cloud at everyone’s fingertips.

Juan Manuel Ventura, head of architectures & technologies at Spindox, said: “Cloud computing is not only about technology, it’s the beating heart of any modern industrial transformation, driving agility and innovation. Our mission is to provide our customers with the most effective ways to innovate and bring value; having a complexity-free cloud infrastructure is one important piece of that puzzle. With MicroCloud, the focus shifts away from struggling with cloud operations to solving real business challenges” says

In addition to seamless deployment, MicroCloud prioritises security and ease of maintenance. All MicroCloud components are built with strict confinement for increased security, with over-the-air transactional updates that preserve data and roll back on errors automatically. Upgrades to newer versions are handled automatically and without downtime, with the mechanisms to hold or schedule them as needed.

With this approach, MicroCloud caters to both on-premise clouds but also edge deployments at remote locations, allowing organisations to use the same infrastructure primitives and services wherever they are needed. It is suitable for business-in-branch office locations or industrial use inside a factory, as well as distributed locations where the focus is on replicability and unattended operations.

Cedric Gegout, VP of product at Canonical, said: “As data becomes more distributed, the infrastructure has to follow. Cloud computing is now distributed, spanning across data centres, far and near edge computing appliances. MicroCloud is our answer to that.

“By packaging known infrastructure primitives in a portable and unattended way, we are delivering a simpler, more prescriptive cloud experience that makes zero-ops a reality for many Industries.“

MicroCloud’s lightweight architecture makes it usable on both commodity and high-end hardware, with several ways to further reduce its footprint depending on your workload needs. In addition to the standard Ubuntu Server or Desktop, MicroClouds can be run on Ubuntu Core – a lightweight OS optimised for the edge. With Ubuntu Core, MicroClouds are a perfect solution for far-edge locations with limited computing capabilities. Users can choose to run their workloads using Kubernetes or via system containers. System containers based on LXD behave similarly to traditional VMs but consume fewer resources while providing bare-metal performance.

Coupled with Canonical’s Ubuntu Pro + Support subscription, MicroCloud users can benefit from an enterprise-grade open source cloud solution that is fully supported and with better economics. An Ubuntu Pro subscription offers security maintenance for the broadest collection of open-source software available from a single vendor today. It covers over 30k packages with a consistent security maintenance commitment, and additional features such as kernel livepatch, systems management at scale, certified compliance and hardening profiles enabling easy adoption for enterprises. With per-node pricing and no hidden fees, customers can rest assured that their environment is secure and supported without the expensive price tag typically associated with cloud solutions.

Want to learn more about cybersecurity and the cloud from industry leaders? Check out Cyber Security & Cloud Expo taking place in Amsterdam, California, and London. Explore other upcoming enterprise technology events and webinars powered by TechForge here.

Tags: automation, Canonical, MicroCloud, private cloud

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