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10 Best Technical Documentation Software for WordPress
Are you looking for the best technical documentation software for WordPress?
Technical documentation software helps you easily write, edit, and manage documentation inside WordPress. This enables users to get the information they need without asking for support and helps you reduce support queries.
In this article, we’ll show the best technical documentation software for WordPress that you can use for your business.
Why Use Technical Documentation Software for WordPress?
According to Harvard Business Review, over 81% of customers try to take care of issues themselves before contacting a support representative.
If customers cannot find quick answers to their basic questions, they are likelier to leave a negative review, ask for a refund, or find an alternative.
By using technical documentation software, you can provide your customers with the information they need without reaching out for technical support via contact form or phone support.
The following are some of the top reasons for using technical documentation software for your business:
1. Saves You Time + Money: With a handy documentation section, your support team spends less time answering the same questions repeatedly. Many customers find answers before even opening a support ticket. By being more efficient, you can keep your support team small and save money.
2. Improves Customer Satisfaction: Getting quick answers makes your customers happy. It also gives them the satisfaction that they can find reliable information when needed.
3. Builds Trust and Brand Loyalty: Satisfied customers are likelier to leave positive reviews about your business and recommend it to others. This trust leads them to buy more products from your business in the future.
4. Adds a 24/7 Support Rockstar to Your Team: Think of technical documentation as a support team member who works 24/7 at no additional cost to your business. It is always available, other team members can use it frequently, and you can always add new information to it.
How to Add Technical Documentation in WordPress
A WordPress website comes with two common content types: posts and pages.
Posts are published in reverse chronological order, making them less than ideal candidates for technical documentation articles. Pages are standalone content types and can be used to create technical documentation.
However, ideally, they are best suited for your business pages (services, storefront, about page, landing pages, and more).
This is where technical documentation software for WordPress comes in handy.
These tools are separate plugins or themes that add a Knowledge Base or Documentation content type to your WordPress website.
Among these tools, you can choose from several excellent options.
That being said, let’s look at the best technical documentation software you can use in WordPress.
1. Heroic Knowledge Base
Heroic Knowledge Base is the best WordPress technical documentation software on the market.
It allows you to easily add technical documentation in WordPress and sort it into categories and tags. There is no complicated setup involved.
The front end displays your documentation in an easy-to-browse layout with a prominent search bar at the top. You don’t need to write any code to get it working on your website.
The live search feature uses Ajax to show answers when users start typing. This helps your customers get to the answers much faster.
Most importantly, it works with any WordPress theme and will use its own custom templates to display the knowledge base area. This is perfect if you want to use it on your business website.
Heroic Knowledge Base also comes with a support assistant bot, which appears across your website and provides instant answers when users click it.
Want to know what your customers are struggling with? Heroic Knowledge base comes with analytics to help you gain insights into user behavior.
Pros of Using Heroic Knowledge Base
- Easy to use without any complicated setup.
- It works with any WordPress theme and can be used on an existing WordPress website.
- The live search feature helps users find articles more quickly.
- Built-in analytics allow you to track which parts of the documentation are accessed by more users, providing insights into improving your products.
- Includes a support assistant bot to help users quickly find answers
Cons of Using Heroic Knowledge Base
- It is a paid plugin with no free version. However, they do offer a 14-day risk-free money-back guarantee.
- License renews at regular pricing, which is a bit high. However, you can choose to cancel your subscription and keep the plugin.
Why We Chose Heroic Knowledge Base: Heroic Knowledgebase is the most comprehensive and easy-to-use technical documentation software for WordPress. It works with any WordPress theme, which means it can be easily used on your existing WordPress website.
We already use it for the documentation hub on the WPForms website, and our documentation team loves it.
Pricing: Starting from $149.50.
2. Groove
Groove is a powerful customer support platform that combines a knowledge base, a help desk, and live chat into one solution.
It is easy to use, and you can use it under your own domain name.
It comes with an easy design tool that allows you to choose your brand colors and upload a logo. Plus, the knowledge base pages look great on all devices and screen sizes.
Groove Knowledge Base also provides valuable insights such as article performance metrics, most searched terms, and most viewed articles. It can even make article suggestions.
Pros of Using Groove
- Easy to use and manage.
- Requires no special skills.
- It can be used alongside Goove’s customer support platform with shared inboxes, live chat, and help desk software.
- Help icon on every page, allowing users to quickly search the knowledge base and seamlessly transition to customer support.
- Customizable mobile-friendly themes.
Cons of Using Groove
- It can be a little more expensive than some software on the list.
- Data is stored on Groove servers instead of your WordPress website.
Why We Chose Groove: Technical documentation is where a customer’s support interaction begins, and they may need further help. This is where Groove can help you seamlessly transfer customers to support inboxes or live chat.
In our experience with Groove, we like its ease of use, simple interface, and self-serve widget, and how it easily integrates into every page of your website.
Pricing: Starting from $4.80 per user per month.
3. KnowAll
KnowAll is the best WordPress knowledge base theme on the market. It comes with the best WordPress technical documentation plugin called Heroic Knowledgebase.
It is the perfect solution if you are building a separate website to handle support for your business. In that case, you can use KnowAll to set up a fully functional documentation center instantly.
Pros of Using KnowAll
- Suitable if you want to make a separate website for support and documentation.
- You can customize it like any other WordPress theme.
- As a classic theme, it supports the Theme Customizer, widgets, and navigation menus.
- Comes with Heroic Knowledgebase blocks, which you can use anywhere on your site.
Cons of Using KnowAll
- It is a WordPress theme, so it wouldn’t be a good solution on a site where you are already using a different theme.
Why We Chose KnowAll: Some businesses may want to set up a separate WordPress site for support documentation. In that case, KnowAll is a ready-to-go solution that provides everything they need. Plus, it comes free with the Heroic Knowledge Base plugin, which, as mentioned, is the best technical documentation software for WordPress.
Pricing: Free with Heroic Knowledge Base plugin, starting from $149.50.
4. BetterDocs
BetterDocs stands out as a reliable WordPress knowledge base plugin, offering a blend of user-friendliness and extensive features.
It comes with pre-designed knowledge base templates tailored to work with any WordPress theme. It also integrates with popular WordPress page builders through additional widgets.
Pros of using BetterDocs
- A simple and easy-to-use technical documentation plugin for WordPress, suitable for beginners and experts alike.
- Includes pre-designed templates to work with any WordPress theme.
- It comes with additional widgets that can be used with page builder plugins.
Cons of using BetterDocs
- Using it with your existing WordPress theme may require some additional tweaks.
Why We Chose BetterDocs: We found BetterDocs to be a great tool for creating technical documentation in WordPress. It is easy to use and makes it easy for your users to find the answers using an excellent live search feature.
Pricing: Starting from $55 for a single site license.
5. weDocs
weDocs is another powerful solution for creating technical documentation in WordPress. It is easy to use and allows you to add a docs section to your existing website or a separate support website.
It includes a search feature and allows you to organize documentation in a hierarchical format. You can also use tags to sort articles into topics and subtopics. You can also sort articles with a drag-and-drop interface.
Pros of Using weDocs
- It works with existing WordPress websites and can also be used on a standalone support website.
- It lets you organize documentation in a hierarchical format. Plus, you can use tags to sort articles into topics.
- It has a drag-and-drop interface to organize documentation pages.
- Comes with an AI assistant built with ChatGPT to show relevant information automatically.
Cons of Using weDocs
- It does not come with a separate theme but has built-in templates to work with any WordPress theme. This may require a little bit of tweaking, but nothing too tricky.
Why We Chose weDocs: It is a good option if you want to organize documentation in hierarchical pages. The drag-and-drop organizer allows you to easily set up documentation architecture.
Pricing: The base plugin is available for free. Pro plans start at $47 / year.
6. Echo Knowledge Base
Echo Knowledge Base makes creating and managing documentation, FAQs, and articles easy and organized.
It has a user-friendly interface, and you can easily add, edit, and organize your content without technical know-how.
Pros of Using Echo Knowledge Base
- Allows you to organize support articles with categories and tags.
- You can use AI assistance to help write and answer questions.
- It includes multiple layout styles and shortcodes to add FAQs and support content across your website.
Cons of Using Echo Knowledge Base
- A little less beginner-friendly than other solutions on the list.
- The base free plugin doesn’t have good search experience. You’ll need to buy a paid add-on separately to add advanced search.
Why We Chose Echo Knowledge Base: If you are looking for a free solution, then Echo Knowledge Base can be a good option. It provides a good base to add documentation and you can always purchase a bundle to add more features if needed.
Pricing: The base plugin is free. You can buy add-on packs starting from $46 / year.
7. BasePress
BasePress is another simpler and easy-to-use plugin that helps you create professional-looking documentation pages and a knowledge base for your website.
It has three customizable themes, allowing you to create a visually appealing support center with minimal effort.
The advanced instant search bar helps users find answers quickly, while the drag-and-drop interface makes organizing articles into sections, categories, and tags easy.
Pros of Using BasePress
- It allows you to create multiple knowledge bases.
- Comes with article voting and analytics.
- Content restriction lets you choose who has access to documentation.
- Instant search lets users find answers quickly, you can add the search bar anywhere on your site using a shortcode.
Cons of Using BasePress
- The built-in templates may require some tweaking to work alongside your existing WordPress theme.
- Features like article voting, an advanced search bar, table of contents, etc. are available under paid plans.
Why We Chose BasePress: If you are looking for a basic free technical documentation plugin, then BasePress could be a good solution. However, if you need the features available in its premium version, you should compare it with other paid solutions on this list.
Pricing: The lite plugin is free. Pro plans start at $79 / year.
8. HelpCrunch
HelpCrunch is a multi-purpose WordPress technical documentation plugin that allows you to easily create a support website for your customers.
It allows you to organize your help documents into categories and tags easily. It also has a more accessible customizer that lets you choose the theme and background colors for your docs section.
Pros of Using HelpCrunch
- Offers a multi-channel customer support software with chat, email, and technical docs.
- Supports popular messaging apps like Facebook Messenger, WhatsApp, and Instagram to chat with customers.
- AI-powered live chat assistant helps customers find answers more quickly.
Cons of Using HelpCrunch
- It is a multi-channel, full-fledged customer support platform with email marketing, live chat support, and a knowledge base. If you are just looking for technical documentation software, this might be overkill.
- A bit pricier than other solutions on the list.
Why We Chose HelpCrunch: If you are looking for a knowledge base with built-in live chat support, then HelpCrunch can be a good solution for your business. It offers multiple ways for customers to seek help, which ensures customers can get the information they need.
Pricing: Starting from $12 monthly for each team member without emails.
9. VS Knowledge Base
VS Knowledge Base is a very simple knowledge base plugin for WordPress. It is suitable for advanced users adding documentation on a separate WordPress installation in a subfolder or subdomain.
It does not come with its own knowledge base content type but can be used with any other content type, like posts or pages.
Pros of Using VS Knowledge Base
- Extremely simple and straightforward solution to create technical documentation in WordPress.
- Use shortcodes or VS Knowledge Base widget to display documentation.
- Works with any WordPress theme.
Cons of Using VS Knowledge Base
- Since it does not use a separate content type for knowledge base articles, it will not be easy to use on an existing WordPress website.
- It lacks advanced features that many other solutions on this list offer.
Why We Chose VS Knowledge Base: For businesses that want to set up a separate WordPress install on a dedicated support site, VS Knowledge Base can be a very basic and simple solution.
Pricing: Free.
10. BSF Docs
BSF Docs is a lightweight WordPress documentation plugin. It comes with a Docs content type for adding technical documentation articles.
It offers a very basic set of features which makes it quite easy to use. There is not much for you to customize, and you can just start adding your documentation.
Pros of Using BSF Docs
- A lightweight technical documentation plugin that is super simplistic by design.
- Comes with a basic template to display technical documentation sorted by categories.
- You can create documentation articles using the Docs content type or posts/pages.
Cons of Using BSF Docs
- Lacks many of the features that are available in some other solutions on this list.
- The default templating works with most WordPress themes, but you may still need some customization.
Why We Chose BSF Docs: If you need a free plugin to create and manage your technical documentation, BSF Docs is a good solution. It includes a very helpful live search feature and works quite well with any WordPress theme.
Pricing: Free.
Bonus Tools
Adding technical documentation alone would help reduce support requests. However, you may need additional tools to ensure your customers get the best support possible.
Combining your documentation with the following tools will help you create a robust customer support system.
11. Heroic Inbox
Heroic Inbox is a WordPress helpdesk and customer support plugin from the makers of KnowAll and Heroic Knowledge Base plugins.
It allows you to manage all customer support emails and tickets inside WordPress. You can create multiple mailboxes for support, sales, partnerships, and more from the same dashboard.
With built-in user management, you can assign different mailboxes to different team members and route customer emails to the right team.
Team members can add notes only visible to your team to share information and coordinate responses.
It also pulls all customer information in the sidebar next to a conversation. You can see past support requests and customer activity when answering a ticket.
Pricing: Starts at $199.50 for the standalone plugin. However, the real value comes with their bundle package, starting at $299.50, and includes Heroic Knowledge Base.
12. WPForms
WPForms is the best WordPress form builder on the market. It allows you to create forms in WordPress, including customer support forms, feedback forms, survey polls, and more.
WPForms lets you easily allow your customers various options to contact and provide feedback. This helps you make data-driven decisions, leading to more customer satisfaction.
WPForms is a no-code solution and comes with a drag-and-drop form builder. It includes over 1600 templates for all kinds of forms your small business might need.
Pricing: Starting from $49.50. There is also a free version that you can try.
13. Nextiva
Nextiva is the best business phone service provider for small businesses. Adding a business phone number to your website gives your business credibility and gives customers an extra channel to reach out if they need help.
Nextiva allows you to share a number on multiple devices. It includes intelligent routing features to send calls to the available team members automatically.
Plus, you can choose phone numbers in different states or regions or even get a toll-free number for business.
Pricing: Starting at $14.95 /user/month.
14. LiveChat
LiveChat is the best live chat support software on the market.
A recent study by Kayako showed that more than 41% of customers prefer live chat to reach out for support.
LiveChat allows you to add live chat support to your WordPress website easily. It offers easy integration with any knowledge base software you are using.
Plus, it helps you capture leads on your website, which you can then convert into paying customers.
Pricing: Starting from $20 per month per agent.
Which Is the Best Technical Documentation Software for WordPress?
Heroic Knowledge Base is the best technical documentation software for WordPress. It is easy to use, does not require writing any code, and can be used with your existing WordPress website or WooCommerce store.
Plus, it gives you access to the KnowAll theme, which makes it even easier to create a customer support website without any modifications to your existing WordPress theme.
Not to mention that the same company offers Heroic Inbox, which lets you manage customer support right there in WordPress instead of paying third-party companies to handle email support tickets.
Frequently Asked Questions About Technical Documentation Software
1. Which software should you use to write technical documentation?
You can write technical documentation using software like Heroic Knowledge Base. This allows you to create, edit, organize, and update technical documentation easily.
2. What are some good examples of technical documentation?
You can look at the technical documentation at WPForms as an excellent example. You may also find examples in your industry or business niche and see how your competitors or similar businesses have managed their documentation and resources.
We hope this article helped you find the best technical documentation software for WordPress. You may also want to see our guide on using automation in WooCommerce to increase sales or see our guide on tracking conversions in WordPress / WooCommerce.
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
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Our Partner Directory Has Arrived – WordPress.com News
Since we launched the Automattic for Agencies program earlier this summer, we’ve helped agencies save thousands of dollars and countless developer hours.
Today, we’re making it easier than ever for agencies to connect with potential clients by presenting the new WordPress.com Partner Directory. This directory lists top-tier agencies for our customers who are looking for a partner for their web development projects.
If your agency’s growth is top of mind, there’s no better time to join Automattic for Agencies. In addition to saving time and money, your company could be eligible for a listing in our official partner directory, paving the way for more qualified leads and, ultimately, happy clients.
Get your agency in front of eager customers
When someone needs a professional website, it can be hard to find the right agency to work with. Sifting through search engine results and going through credentials takes a lot of time and energy, which can leave them exhausted before they even get to your digital door. With the launch of the partner directory, we’re making it easier for consumers to find and connect with vetted, talented agencies—like yours.
When you apply to the agency directory, your application will be reviewed to assess critical areas like security, performance, and adherence to different business requirements. Accepted agencies can showcase their profile across the Woo, Jetpack, and Pressable brand directories via a single listing.
Visit our knowledge base for information about detailed application steps and criteria for inclusion as well as agency tiering and benefits.
Join Automattic for Agencies today
In addition to our curated directory, the Automattic for Agencies program brings together powerful hosting and a professional suite of plugins and tools in a flexible platform that allows your team to focus on building beautiful and functional websites.
At its core, Automattic for Agencies allows for the bulk purchasing and reselling of WordPress.com hosting plans (along with WooCommerce and Jetpack plugins). Our platform also equips you with direct referrals and invoicing, license management, and monitoring tools to assess security and performance needs across all your sites.
As an added bonus, Automattic for Agencies gives your agency access to volume discounts for your clients. Your first WordPress.com site starts at $30 per month; but with ten or more sites, the price drops to just $10 per site, per month. (All WordPress.com sites purchased through the agency program are on our powerful Business plan.)
Those savings coupled with our referral incentives make Automattic for Agencies a potent combination for growing your agency’s offerings and profitability.
Get started today and connect with new clients
Ultimately, our goal is to funnel more business your way, so that you can keep doing what you do best.
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20 Must-Know WordPress Stats Defining the Leading Platform in 2024
I’ve always enjoyed dabbling in illustration, and at one point, I had a WordPress blog to showcase my artwork. Back then, I didn’t really think much about how big of an impact WordPress had on the web— I was just focused on sharing my art. Recently, however, I started wondering just how many people actually use WordPress and what kind of influence it has across the internet.
Knowing these numbers can be pretty useful, not just for big businesses or marketers but for anyone who uses the platform. Whether you’re a creator like me or someone looking to build an online presence, understanding WordPress stats can help you stay ahead of trends and make better decisions.
So, let’s examine 20 WordPress stats that are shaping 2024.
WordPress Usage
1. Almost half of the world’s websites use WordPress
WordPress powers a massive 43.4% of all websites, making it the dominant platform in the web development space. It’s popular because it’s flexible, easy to use, and open-source, making it simple for both beginners and pros to build websites fast. Plus, its huge library of themes, plugins, and active community make it an excellent choice for all kinds of sites, from blogs to online stores.
2. WordPress rules the CMS market share
WordPress dominates the content management system (CMS) market with a huge 62.5% share. Its simple setup, wide range of features, and ability to adapt to sites of all sizes have solidified its position as the top choice for many users.
3. WordPress 6.6 is leading the Pack
WordPress 6.6 has been downloaded over 79 million times, making it the most used version to date. This is obviously due to its version’s improved features, performance boosts, and security updates, which encourage users to upgrade. Its widespread adoption also reflects how WordPress consistently meets user expectations with every new release.
4. WordPress powers a fourth of the top 10,000 websites
WordPress holds a solid 25.38% share among the top 10,000 websites worldwide. This indicates that even highly visited and complex sites trust WordPress. Its ability to handle heavy traffic and advanced features shows it’s not just for small blogs but also a favorite among major players.
5. Top languages in WordPress
English dominates WordPress with 71% of users, followed by Spanish at 4.7%, and Indonesian at 2.4%. This indicates that WordPress has a strong global presence but remains most popular in English-speaking regions. The platform’s multilingual support likely helps attract users from non-English-speaking countries.
6. Number of people who visit WordPress sites every month
Every month, over 409 million people land on WordPress sites. This highlights its widespread use and popularity across different types of websites worldwide.
7. Monthly page views on WordPress
With more than 20 billion page views each month, WordPress handles a massive amount of traffic. This shows how heavily the platform is relied upon for hosting and delivering content.
8. New posts created monthly on WordPress
WordPress users create around 70 million new posts each month. This highlights how actively people use the platform to share fresh content, from personal blogs to professional articles.
Every month, 77 million new comments are made on WordPress sites. This level of interaction shows strong community engagement and the platform’s ability to foster conversations between content creators and their audiences.
10. WordPress User Intent
According to a Q4 2023 WordPress survey, 55.1% of users use the platform for personal or passion projects, showing it remains a favorite for individual content creators. Meanwhile, 48.8% of users build sites as services for clients, demonstrating the platform’s popularity among freelancers and agencies. Another 43.1% use it to run their businesses, reflecting WordPress’s role as a strong business tool.
Interestingly, 36.7% use it for their employer or place of work, proving it’s also trusted in professional environments. Fewer users, around 13.7%, focus on school or academic purposes, and 8.1% of respondents said none of the above, which could indicate niche or alternative uses.
WordPress Commerce
11. WooCommerce dominates the ecommerce world
WooCommerce powers approximately 36.18% of active eCommerce stores based on the provided data. This is likely due to its seamless integration with WordPress, which is widely used for websites. Its customizable features and vast plugin library allow businesses to tailor their stores without heavy upfront costs. Additionally, it’s user-friendly for beginners yet powerful enough for larger businesses. This balance of affordability and scalability makes it a popular choice.
12. WooCommerce sees strong growth in 2024 Q2
WooCommerce saw a 46% year-over-year increase in active stores in Q2 2024. The surge suggests more businesses are choosing WooCommerce for its affordability and integration with WordPress.
13. Top product categories for WooCommerce stores in 2024
Home & Garden products are the most popular category for WooCommerce stores, with 5.3% of stores selling these items. Apparel follows closely at 4.8%, while Business & Industrial products account for 3.7%.
WordPress Plugins
14. WordPress’s plugin collection continues to grow
WordPress now has over 59,000 plugins that allow users to add features like SEO tools, security, and eCommerce functions. These plugins make it easy to customize websites without needing advanced coding skills.
15. Most popular WordPress plugins
In a 2023 survey, the most used WordPress plugin is Yoast SEO, with 23.3% usage, leading over the others. Close behind is the Classic Editor, with 18.4%, followed by WooCommerce at 17.3%, which is also highly popular.
Wordfence rounds out the top four with 15.6%, showing solid use among WordPress users. These plugins are favored for WordPress SEO, editing, e-commerce, and security, reflecting their importance in website management.
WordPress Themes
16. WordPress theme variety
WordPress offers over 12,000 free themes, providing users with a wide array of options for building and customizing their websites. In addition to this extensive collection, other marketplaces and platforms offer premium themes with advanced features and designs.
17. Top WordPress themes among the top 1 million websites
Hello Elementor continues to dominate with 14,452 websites, representing 1.45% of the top 1 million websites. Astra Theme follows with 10,904 websites, holding a 1.09% market share. Divi is close behind, powering 10,782 websites, securing a 1.08% share.
WordPress Security
18. Security vulnerabilities in WordPress
According to research by Sucuri, 60.04% of analyzed websites had at least one backdoor, while 52.6% contained some form of SEO spam. Notably, 95.62% of these compromised websites were running on WordPress, highlighting the platform’s large user base and potential security risks if not properly managed.
19. Malware targeting WordPress security plugins
Research published in 2023 by Snicco & WeWatchYourWebsite revealed that up to 14% of malware tampers with WordFence, the most popular WordPress security plugin. Hackers often exploit old or unsupported plugins to gain access to websites. These outdated plugins may contain unpatched vulnerabilities, making it easier for attackers to inject malicious code or bypass security measures.
20. Increase in abandoned WordPress plugins and themes
In 2023, the Patchstack team reported 827 abandoned plugins and themes to the WordPress team, a significant increase from the 147 reported in 2022. Of these, 58.16% were permanently removed from the plugin repository, emphasizing the growing issue of outdated and unsupported plugins on the platform.
Wrapping up
The latest WordPress statistics paint a vivid picture of why it continues to reign as the go-to platform for businesses and individuals worldwide. Its unparalleled reach, endless customization options, and vibrant community make it a top choice for creating everything from personal blogs to dynamic, high-traffic websites.
Yet, with such widespread popularity comes the inevitable downside—WordPress is also a frequent target for cyberattacks. Fortunately, the platform continuously evolves, offering robust security updates and a vast array of plugins to safeguard against threats.
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7 Best WordPress Event Ticketing Plugins for 2024 (Tested)
An event ticketing plugin helps you provide a smooth event booking and purchasing process. It also lets you easily organize and manage all the events on your WordPress website.
At WPBeginner, we’ve talked to and worked with many small businesses to find out what they need from an event ticketing plugin. From their feedback, we researched and tested different options to find the best fit for our users.
We already use WPForms and Easy Digital Downloads (EDD) across our brands for building forms and selling products, so we also decided to investigate their capabilities for selling event tickets. And after this research process, we settled on Sugar Calendar, WPForms, WP Simple Pay, and EDD as our overall top picks.
In this article, we will show you some of the best WordPress event ticketing plugins so you can select the most suitable option for your business.
Want to know which option is best for you? Here’s a quick overview of event ticketing plugins.
How We Tested WordPress Event Ticketing Plugins
It can be overwhelming to try to manage and organize multiple events manually. You’d have to add each event to a calendar, handle all the ticket purchase requests, send out tickets to customers, and more.
Since this is a lot of work, an easier solution is to use a WordPress event ticketing plugin. It automates many of the tasks, as users can simply view the event in the calendar on your site and purchase event tickets with a click of a button. Plus, you can easily manage all the events and track purchases from one place.
To help you find the best event ticketing plugin for WordPress, we tested multiple options. Now, we are already using some of the plugins across our brands, like Easy Digital Downloads and WPForms. But we also went out of our way to help you find more options that might be suitable for your business.
Here’s a breakdown of our testing criteria for each plugin:
- Ease of Use: We assessed how simple the plugin’s interface is for both event organizers and customers. A user-friendly experience is crucial for a smooth ticketing process.
- Features: We evaluated the plugin’s core features, such as ticket creation, calendar options, sales, and management. We also checked additional functionalities like integrations with other tools and payment gateways.
- Customization: We examined how customizable the plugin is, allowing you to tailor the ticketing process to your specific needs and brand.
- Performance: We tested the plugin’s performance to ensure it can handle large-scale events without compromising your website’s speed or stability.
Why Trust WPBeginner?
At WPBeginner, our team of experts has researched and tested many different WordPress plugins on live websites. With over 16 years of experience in WordPress design, marketing, and social media, we can confidently offer the best recommendations.
We extensively reviewed each option to find the best event ticketing plugins. For more details, please see our complete editorial process.
That said, here are some of the best WordPress event ticketing plugins you can choose from.
1. Sugar Calendar
Sugar Calendar is the best WordPress calendar plugin that offers powerful features and is beginner-friendly to use. Among all the ticketing plugins we tested, Sugar Calendar is by far the easiest plugin for showing events on a calendar and selling tickets online.
We have already thoroughly reviewed each feature offered by the plugin. For more details, please see our complete Sugar Calendar review.
It offers an event ticketing addon that lets you show event prices and the quantity available. Then, your event attendees can purchase tickets directly from your event details page with a credit or debit card.
Another reason why we like this plugin is because of the customization options it offers. You can add start and end event times, show events on different calendars, choose time zones, and more. You can also integrate Sugar Calendar with Stripe to accept online payments.
Pros:
- A simple, lightweight, and user-friendly calendar plugin
- Support for one-off, recurring, specific-duration, all-day, and multi-day events
- Organize events based on category and timezone
- Easily sell tickets to events through Stripe or WooCommerce
- Different calendar and event customization options
Cons:
- The event ticketing addon is not available in the free version
Why We Recommend Sugar Calendar: For people looking for a seamless way to manage their events, show them on a calendar, and sell tickets online, Sugar Calendar is a must-have WordPress plugin. We can confidently say it’s a game-changer for anyone looking to streamline their ticketing process.
2. WPForms
WPForms is the best contact form plugin for WordPress, and you can also use it to create a booking form and sell event tickets online.
At WPBeginner, we use WPForms across our entire website. This includes our contact form, suggestion form, and job application form. To learn about all the features and benefits, please see our detailed WPForms review.
What makes WPForms a great event ticketing plugin is its prebuilt form templates and drag-and-drop builder. You can choose from thousands of templates to get started and easily customize them according to your needs.
There are many addons as well that can take your event ticking process to the next level. For example, you can collect event submissions from users using a form without giving access to the WordPress admin panel.
We also like WPForms because it easily integrates with different tools, plugins, and payment services. You can connect with Sugar Calendar and show user-submitted events automatically on the calendar.
For details, see our guide on how to accept user-submitted events in WordPress.
Pros:
- User-friendly drag-and-drop form builder
- Extensive customization options
- 1900+ prebuilt form templates
- Seamless integration with popular payment and email marketing services
- Advanced features like conditional logic
- Excellent customer support
Cons:
- The free version has limited features
Why We Recommend WPForms: We recommend WPForms for its combination of ease of use, flexibility, and powerful features. The plugin’s drag-and-drop interface makes it a breeze to create custom forms and sell event tickets online.
3. WP Simple Pay
WP Simple Pay is the next WordPress event ticketing plugin on our list. If you’re looking to sell online tickets without setting up a complicated eCommerce checkout, then we highly recommend it.
In the past, we’ve used this plugin across different parts of our business to show a buy now button and accept online payments. You can go through our WP Simple Pay review for more information.
Overall, WP Simple Pay is ideal for bloggers who want to make money online by showing a buy now button. The plugin allows you to offer one-time or recurring payments and choose from pre-built form templates.
What impressed us the most was that the plugin supports over 13 different payment methods. Some of them include debit and credit payments, Stripe, PayPal, ACH debit, Google Pay, Apple Pay, Venmo, and more. You can also create buy-now-pay-later options using WP Simple Pay.
Pros:
- Easy to set up and use
- Compatible with multiple payment gateways
- Customizable payment forms
- Over 13 different payment methods
- Affordable pricing
Cons:
- Customization options are limited compared to others
- Few payment methods are available in the free version
Why We Recommend WP Simple Pay: If you’re looking for a plugin that lets you add a buy now button to your site to sell event tickets, then WP Simple Pay is the best option. The Stripe plugin is user-friendly and helps collect online payments without adding an elaborate eCommerce checkout system.
4. Easy Digital Downloads
Easy Digital Downloads (EDD) is an eCommerce platform for WordPress. It’s the best option for selling digital products such as event tickets, ebooks, media files, PDFs, songs, images, software, printables, and more.
We already use Easy Digital Downloads to manage and sell some of our most popular WordPress plugins, like WPForms and MonsterInsights. Find out about all the features in our Easy Digital Downloads review.
Easy Digital Downloads is super easy to use and set up and provides complete control over your digital store.
We were really impressed with the level of flexibility EDD provides. You can set up variable pricing based on categories or simply provide a fixed price for your event tickets. It also supports popular payment services like PayPal and Stripe.
Pros:
- Very easy to use and configure
- Support multiple payment gateways
- Securely offer downloadable content to users
- Easily create a digital marketplace to sell event tickets
- Complete shopping cart
- Detailed built-in analytics and file download logs
Cons:
- Doesn’t support the sale of physical products
Why We Recommend Easy Digital Downloads: When it comes to selling digital products, Easy Digital Downloads is the best WordPress store plugin on the market. It’s beginner-friendly, flexible, and easy to scale for selling event tickets online.
5. Tickera
Tickera is a free WordPress plugin for selling event tickets on your website. It is a great, affordable solution for new website owners and eCommerce store owners who want to sell tickets online.
While testing, we were impressed that the plugin was very easy to use. It offers all the basic features for creating new events, adding tickets to your site, and more.
There is also an option to edit the default ticket template. You can change settings for the event logo, ticket type, event name, location, ticket owner name, and more.
Tickera also integrates with different payment services. The free version comes with 2Checkout, Custom Offline Payments, and Free Orders as payment gateways. If you need more options, then you’ll need to upgrade to the premium plan.
Pros:
- Beginner friendly interface
- Complete ticket and event solution
- Integrations with popular payment services
- User-friendly ticket builder
- Add discount codes for users
Cons:
- Stripe and PayPal are not available in the free version
- Offers premium addons that are sold separately
Why We Recommend Tickera: We selected Tickera because it offers all the basic features you need to create events and tickets on your website for free. There is a premium version as well, which offers more payment gateways. However, the base plugin is ideal for new website owners who are looking to keep costs under control.
6. The Events Calendar
The Events Calendar is another popular event ticketing plugin for WordPress that is beginner-friendly and packed with features.
One of the standout features we liked was its complete event ticket management feature. If you want to learn more about our experience with this plugin, then you can go through our review of The Events Calendar.
You get total control over event tickets for your website. It provides a simple interface for creating tickets, prebuilt ticket templates, setting up ticket sales, showing stock countdowns, and more.
The Events Calendar also integrates with WooCommerce and payment services like PayPal and Stripe. Besides that, the plugin lets you create a stunning, customizable event calendar for your WordPress website.
One thing we didn’t like was that the plugin is slightly on the expensive side compared to other event ticketing tools on our list. Plus, most advanced features are locked away in premium pricing plans.
Pros:
- Powerful event management plugin
- Complete ticket management system
- Multiple calendar views
- QR code check-ins for users
- Set up recurring and one-time events
- Integrates with PayPal and Stripe to collect payments
- Import events from Google Calendar, Eventbrite, Meetup, and other services
Cons:
- Advanced features and integrations locked in paid plans
- Premium plans are on the expensive side
Why We Recommend The Events Calendar: We chose The Events Calendar for its versatility, reliability, and strong community support. It’s great for anyone looking to create beautiful, functional event calendars and wants a complete event ticketing system for their website.
7. WP Event Manager
WP Event Manager is another WordPress event ticketing plugin you can use. We shortlisted this plugin because it is perfect for WooCommerce users who want to sell online tickets.
The plugin offers a Sell Tickets addon that helps you create event tickets and distribute them amongst your attendees with ease. You get a complete ticket management feature with different customization options.
The thing we liked most about using the plugin is that it also shows a purchase record. When a customer buys a ticket, the plugin automatically records the transaction. This way, you can track who purchased event tickets.
Besides that, other features offered by the plugin include multiple ticket types, event countdown, smooth registration process, attendee information, WooCommerce paid listings, and more.
There is also a free version of the plugin you can use for managing events, but it doesn’t include the WooCommerce integration and Sell Tickets addon.
Pros:
- Complete event management plugin
- Create and manage events without editing code
- Sell Tickets addon
- Show an event countdown
- Integrate with WooCommerce and Stripe
Cons:
- The Sell Tickets addon is not available in the free version
Why We Recommend WP Event Manager: If you already have a WooCommerce store and are looking for an event management tool, then we highly recommend WP Event Manager. It easily integrates with your store and lets you sell event tickets online. Plus, you get lots of features and addons.
Which Is the Best WordPress Event Ticketing Plugin?
After testing and reviewing different WordPress event ticketing plugins, the best option depends on your end goal and purpose.
For example, if you want a plugin that lets you create event calendars and allow visitors to purchase tickets directly from the calendar, then Sugar Calendar is the best option.
On the other hand, you can use WPForms to create an event form and integrate it with a payment service to sell tickets online. WPForms also integrates with other calendar plugins, so you can also collect user submitted events on your site.
Similarly, if you have a blog website and don’t want to install an eCommerce checkout system, then WP Simple Pay is the best option. It lets you add a simple buy now button on your site to sell event tickets.
But if you’re looking for an eCommerce platform to sell event tickets as digital products, then Easy Digital Downloads is the perfect solution. It is very easy to use, and you get complete control over your digital products.
FAQs About WordPress Event Ticketing Plugins
Many of our readers have asked us how to sell tickets online with WordPress. Here are the answers to some of the most common questions.
How do I add event tickets to WordPress?
Adding event tickets to your WordPress website is a great way to promote and sell tickets for your events. Many event calendar plugins, such as Sugar Calendar and The Events Calendar, allow you to sell tickets online.
Can you sell tickets on WordPress?
Yes, you can sell tickets on WordPress. It’s a popular platform for creating event websites and online stores, and there are several effective ways to handle ticket sales. With the right plugin, such as Sugar Calendar, you can create an event calendar to sell tickets, show a buy now button, create an event ticket form, and more.
How do I import events into WordPress?
Depending on the events plugin you’re using, it is very easy to import events into WordPress. Many WordPress plugins offer a feature to import events from other tools and plugins into WordPress.
Best WordPress Guides for Handling Events
We hope this article helped you pick the best WordPress event ticketing plugin. You may also want to see our guide on how to create an event registration page in WordPress and the best online community platforms.
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
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