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What Is Lead Scoring? (+How to Get Started)

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What Is Lead Scoring? (+How to Get Started)

If you’re concerned about generating more leads, you’re not alone. But if you’re focusing on increasing the quantity of your leads without considering the quality, then you’re going to end up wasting a lot of time. That’s why lead scoring is so important.

Implementing a lead scoring model will help you focus your time on the most likely contacts to convert, so that you can work smarter, not harder.

Table of contents

Plus, we’ll share plenty of templates and examples throughout.

What is lead scoring?

Lead scoring is the practice of assigning an incoming contact a numerical value based on their demographic information or behaviors relating to your brand. This value aligns with a scoring system that allows sales and marketing teams to quickly identify the lead’s likeliness to convert at this time and their place in the marketing funnel.

Now, this might sound like it makes managing your process for reaching inbound contacts more complicated. That’s correct—but it’s for a good reason. By identifying a lead’s likelihood of converting early during an initial interaction, marketing and sales can prioritize their outreaches.

That could mean marketing sends a guide to a lead that could turn into a great customer but doesn’t have the buying power in their current role. Or Sales reaches out with a phone call to a lead that needs your services, like, yesterday to offer a discount to close the deal.

Take a look at this sales funnel example below. On the left, you’ll see actions that the marketing team takes for each stage of the funnel. On the right, you’ll see the actions from an interested lead as it grows warmer.

lead scoring - marketing funnel graphic

Lead scoring helps ensure that you’re responding to each incoming contact with the most impactful content or action for their needs and for your business, whatever that might be.

🛑 Make sure your website is set to convert leads to sales with our free Website Grader.

What types of businesses can benefit from lead scoring?

Lead scoring helps businesses prioritize their incoming contacts to make their marketing and sales processes as efficient and effective as possible. This can be beneficial for almost any type of company.

Here are some types of businesses where lead scoring can make a huge impact.

B2B

Sales cycles for B2B (or business-to-business) companies are often longer and require more touchpoints between your business and your potential customers. This makes it even more important to quickly identify the leads who have the most interest in becoming customers.

Ecommerce

Ecommerce businesses can use lead scoring to prioritize contacts who are most likely to move forward with a purchase. This could be based on browsing behavior, purchase history, or demographic attributes. We’ll talk more about lead-scoring attributes below.

Real estate agencies

We’ve all been guilty of scrolling through Zillow, and some of us even submit an open house form for more information or set up alerts for houses we have no realistic interest in buying (Guilty and guilty.) Real estate agencies can set up lead scoring to avoid wasting time on recreational viewers and focus their time on real potential butter.

Financial services firms 

This industry includes insurance companies, banks, credit card companies, investment platforms, and more. Lead scoring can be helpful for evaluating which incoming contacts are qualified, whether it’s for coverage or credit, and interested in becoming a customer.

Marketing agencies

Marketing agencies with all kinds of specialties can benefit from lead scoring, whether it’s design, websites, SEO, content, branding, paid media, or any combination of the above.

Healthcare services

Healthcare providers can use lead scoring to identify the contacts who are in need of services and prioritize based on health conditions, location, engagement with content, and other factors that might impact the fit for care.

Higher education institutions

Colleges and universities can use lead scoring to rate applicants’ likelihood of attending if accepted and how well they match the institution’s programs.

Keep in mind that this isn’t an exhaustive list. If your business has a flow of incoming leads that you need to prioritize responding to, then you might benefit from lead scoring. Now, let’s jump into how to set up a lead scoring system that works for you.

How to set up lead scoring models for your business

A lead scoring model is the system you use to assign value to a lead based on how likely it is that they’ll make a purchase.

Lead scoring models are identified by the type of parameters used to assess a lead’s value. Those parameters could be about the company like its size and market. Or it could be about how many times a person has visited your website or attended webinars.

The most important part of building a lead scoring model is figuring out which attributes or actions are meaningful in your business.

Here’s how to do that and get started with lead scoring.

1. Review your lead data

The first step in setting up a lead scoring system that works for your business is taking a look at the data you have available to you. This data will look different depending on the complexity of your inbound marketing process.

Let’s say, for instance, that you’re a small, one-person marketing agency with a focus on design and development for dentist websites. A specific niche, but not necessarily a small one.

Your best customers probably learn about you through word-of-mouth, like referrals from existing customers. You also have a healthy SEO strategy with blog posts and guides about website design, and you get a steady flow of incoming leads from your website. The form for your guide downloads asks for an email address, industry, and job title.

Lead scoring - screenshot of a lead magnet Lead scoring - screenshot of a lead magnet

Balance the amount of info you ask for in your lead magnets. Too little is unhelpful, too much scares people away.

That means your website analytics, any referral program info, customer relationship management system (or the repository of your forms, if you don’t have a CRM) are all sources of information about your leads. That’s the parameters you’ll have available.

Here are some examples of the types of data you can use to create lead scoring models:

  • Demographic info: This includes job title, industry, company size, location, age, and even educational background. This might exist in your CRM, if you have one.
  • Company information: Think details like total number of employees, annual revenue, budget, or in-office or distributed team. This might be in your CRM, your customer profiles, or it could be in your email management system or a different tool you use to collect details from forms on your website.
  • Content engagement: Look at data from your whitepapers, blog posts, webinars, events to see who is engaging with your content and how often.
  • Website analytics: Check time spent on your website, visits to product or service pages, repeat visitors, and goal completes.
  • Lead source: This is where your inbound leads are coming from, whether it’s a referral program, paid advertising, organic search, event attendees, or other venues.
  • Email engagement: Look at subscribe behavior, open rates, and click-through rates to consider how interested a lead is in your product or service.
  • Customer feedback: This means ad hoc feedback during calls, formal survey responses, and any testimonials.

And the topic of customer feedback leads us to the next step in the process of setting up a lead scoring program.

👋 Attract more leads with these 25 ways to increase traffic to your website.

2. Interview your customers

Reviewing all of the data is a crucial starting point. But it’s important to actually talk to your customers, too. They’ll be able to give you a fuller picture of your marketing funnel. Your customers can share candid reactions to your content, provide context to the clicks in email or on the SERP, react in the moment to your website—whatever the path might be, your customers can speak to their perception.

So set up some calls with your best customers, your most active users, and those clients that you just hear from the most often. Ask them feedback questions to give you a better idea of the process for inbound leads and listen carefully. Then use these conversations to start looking for similarities with your other leads and patterns in your quickest, most high-value conversions.

3. Align marketing and sales

If you’re a solopreneur or a small business team of one, then you don’t have to worry too much about making sure everyone is involved in the lead scoring process. But if you work at even a slightly bigger company, with at least one person in each marketing and sales, then you need to make sure you’re having conversations with your counterparts early.

In general, it’s critical for marketing and sales teams to be aligned on the profile of target customers, the stages of the funnel, and the company’s customer acquisition goals. In fact, 87% of sales and marketing leaders say collaboration between sales and marketing enables critical business growth.

For lead scoring, marketing and sales will need to agree on the criteria that makes a lead a strong candidate to convert. Once you have takeaways from looking at your lead data and talking with your customers, share those with your partners on the sales team to get their input. Plus, you’ll be able to get more insights from the company’s process.

For example, maybe that customer recalls a phone call from their rep and a discount that made them sign up—but they actually had a demo, a follow-up phone call, and the discount was the second offer.

That’s incredibly useful context to have as you’re putting together your metric for scoring leads.

While it’s important for marketing and sales to be on the same page to develop your company’s lead scoring process, it’s perhaps even more critical they remain on the same page as the practice becomes a part of lead generation and revenue targets moving forward. So, include sales in the conversations early for a collaborative effort setting up your lead scoring system, and plan for regular check-ins to create a feedback loop as you’re fine-tuning.

4. Choose your lead scoring model

Now that you have the data in front of you, determine which attributes make the biggest difference in your conversion rates. There are tons of different attributes, but most of the ones you’ll find relevant will fall into three buckets: demographic and company information, engagement activities, and acquisition details.

Demographic lead scoring model

These attributes help you build a lead scoring model based on personal or company attributes:

  • Age
  • Gender identity
  • Job title
  • Industry
  • Company size
  • Company revenue
  • Budget

Behavioral lead scoring model

While background information is key, the way your leads engage with your brand are good indicators of how interested they are in your offering. Here are some attributes you can use to build a behavioral lead scoring model:

  • Site visits
  • Time spent on key pages
  • Whitepaper downloads
  • Webinar or event attendance
  • Newsletter subscription
  • Email opens and clicks
  • Shopping cart activity
  • Sales calls
  • Demo requests
  • Reviews
  • Loyalty or referral program participation

Acquisition channel lead scoring model

How someone finds your business can tell you a lot about whether they’ll be a brand fan or a paying customer. These acquisition details consider the path people take to find you:

  • Acquisition channel
  • Referral source
  • Relationship with company
  • Relationship with competitors

This isn’t a complete list—but it is a great place to start to build your model and start assigning values to each attribute. This is the foundation of your lead scoring model, so it’s important to take your time here.

5. Name your scoring thresholds

Once you have a lead scoring framework set up, it’s time to set thresholds.

Lead scoring works by assigning points to certain demographic attributes or activities to come up with a numerical value for each contact. The thresholds that you set determine what your next action should be.

Like the attributes, these thresholds will depend largely on your business—your leads, your marketing activities, your funnel, and your sales cycles. But here are a few common terms that teams use to sort their contacts:

  • Prospect: These are your contacts who meet the basic criteria to do business with your company. It will be the lowest point threshold in your lead scoring metric.
  • Lead: Your leads are your contacts who have engaged with your company, bumping them up from prospects. This will be the next highest threshold.
  • Hot lead: Some companies use this to designate leads who have recently engaged in a high-value activity, like attending an event. Companies that use “hot lead” don’t use MQL or SQL.
  • Marketing qualified lead (MQL): MQLs are highly engaged, active leads who have some or all of the attributes of your ideal customers. These leads may have attended webinars, clicked on links or ads on social media, or downloaded whitepapers.
  • Sales qualified lead (SQL): Your SQL threshold will be your highest. These are leads that have been vetted Sales (and possibly marketing). They are ready for the next sales step.

Now that we’re clear on terms, here’s a quick lead scoring template based on a 100-point lead score for an org that uses MQLs and SQLs:

Threshold Attributes & Activities
Prospect 10 Email signup (+10)
Lead 30 Email signup (+10), Multiple site visits (+5), whitepaper download (+15)
MQL 50 Email signup (+10), Multiple site visits (+5), whitepaper download (+15), key industry job title (+20)
SQL 80 Much of the same activities as an MQL and has been vetted by Sales

 

In the template above, the attributes and activities build on one another as one prospect keeps engaging more with the company. But remember it doesn’t always happen like this. Sometimes a contact enters your funnel as an MQL, sometimes they enter as an engaged lead who likes your content but will never be a potential customer.

That’s why setting these thresholds for more action—and more investment—from you and your business is important.

6. Determine your tracking method

Now that you have your lead scoring system in place and your thresholds with your action plans, you need to figure out how you’re going to manage calculating and tracking the scores.

There are a few different common methods for managing lead scoring: manual, automated, and predictive.

Manual lead scoring

Exactly what it sounds like—you’re putting pen to paper (ok, dropping numbers in a spreadsheet) to calculate the score for each lead.

If your company has a steady inbound lead flow, this will likely be too much to manage. But if you’re a small business with a super-specific niche and a low lead flow from a few forms or emails, this might make the most sense for you. That way, you have a grasp on everyone who is interested in your product or services.

Automated lead scoring

Here, you’ll use a tool to calculate, assign, and track a score to your leads. If you have any significant incoming lead flow, you’ll want to figure out how to automate your scoring and tracking, including notifications when contacts reach your thresholds.

There are tons of options for tools here, like MadKudu or Fwrd.ai. You might not even need to look for an additional tool, though. Your CRM may offer lead scoring already. HubSpot and Salesforce both do.

Predictive lead scoring

Predictive lead scoring is a method of automated scoring that uses machine learning to assign a predicted value to a lead. This is hosted by a third-party tool—the examples above all offer this—that uses historical data to come up with the estimation.

What’s the benefit? You can prioritize contacts who are predicted to become MQLs and move them down the funnel faster. The drawback is that historical behavior isn’t always predictive of future actions, so there’s more room for error.

7. Launch, monitor, and adjust as needed

Once you have your lead scoring system and your method for managing it all set, it’s time to think through your plan for launching, monitoring, and adjusting over time.

When you’re ready to start using your lead scoring, you don’t need to get bogged down in a go-to-market for this internal tool. But it is a good idea to update your marketing team, the sales team, and make sure key people are aware of the criteria for your most valuable leads.

Lead scoring - lead scoring model matrixLead scoring - lead scoring model matrix

A visual of your model like this one from Move Marketing might be a useful tool for your team. 

Make a plan to evaluate how your lead scoring system is working so that you can refine over time, too. Your lead scoring system should make your marketing more effective and your sales process more targeted. You need to make sure that’s what’s happening—especially after you’ve invested so much time and, likely, money getting started.

It’ll be up to you to determine the success metrics, but here are some things to consider:

  • What are the conversion rates of the SQLs?
  • How do those compare to previous rates?
  • How do the touchpoints compare, in quality and quantity?
  • What are the conversion rates of MQLs?
  • How do those compare to SQLs?

The most important thing is to figure out what success looks like, set a length of time for the test, and then follow-through on your retrospective.

Start lead scoring to work smarter, not harder

We covered a lot, so let’s do a quick recap.

Here’s how to set up lead scoring that will work for your business:

  1. Review all your lead data
  2. Talk to your customers
  3. Align marketing and sales
  4. Identify attributes for your lead scoring
  5. Determine your scoring method
  6. Determine your tracking method
  7. Launch, monitor, and adjust as needed

This might seem like a lot of work, but remember that most—not all, but most—is upfront. And once you have your lead scoring system set up, you can focus your time, money, and attention on the contacts who are most likely to become customers.

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86 Summer-Ready June Content Ideas

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86 Summer-Ready June Content Ideas

June marks the official start of summer, opening up many creative ways to connect with your audience. Throw in June’s holidays, summer solstice, and a bounty of food-themed days of appreciation (we’re looking at you, National Doughnut Day), and your June content calendar runneth over.

With all that fun in mind, we’ve gathered dozens of creative June content ideas. From entertaining videos to educational emails, you’ll find plenty of inspiration to fill this month’s content calendar.

Contents

💡 Want an entire year’s worth of marketing ideas? Download The Mega Must-Have Marketing Calendar.

June holiday content ideas

Although this month does not have any tentpole holidays like Thanksgiving or Christmas, there are several June holidays worth celebrating.

Father’s Day (June 16)

Great parents should be celebrated every day, but let’s face it, they’re often in the background doing the hard work most people don’t see. That’s why we celebrate Mother’s Day in May and Father’s Day in June, so these often unsung heroes get a little of the recognition they deserve.

If you want to get a gift for a dad with no strings attached, buy them a broken guitar (cue the groan). But seriously (sort of), Fire Department Coffee found a fun way to celebrate Father’s Day with an Instagram Reel full of dad jokes.

June content ideas - screenshot of an Instagram post featuring dad jokes.

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This is a low-lift way to have a little fun with your audience while keeping in the spirit of Dad’s big day.

Here’s another thing to be aware of. Father’s Day can be a difficult time for some people. If you’re running a Father’s Day email campaign, give your subscribers a way to opt out.

June content ideas - email from Uncommon Goods offering an opt-out for Father's Day emails.June content ideas - email from Uncommon Goods offering an opt-out for Father's Day emails.

here are several other June content ideas geared toward dads and the people who care about them:

  • Have a dad joke competition on social media.
  • Get dads to comment describing their favorite way to spend Father’s Day.
  • Write a blog post listing local Father’s Day discounts and events.
  • Share a heartfelt shout-out to everyone who has lost their father, stepped in as a father figure, hopeful dads facing fertility issues, and fathers who have lost a child.

👋 Email is one of the best marketing channels available. Use The Complete Email Marketing Toolkit (Free Email Templates, Subject Lines, & Tips) to make the most of it.

Juneteenth (June 19)

On June 19, 1865—more than two years after President Lincoln signed the Emancipation Proclamation—Union troops arrived in Galveston Bay, Texas, the final holdout for the practice of slavery in the US. On that day, 250,000 enslaved Africans were finally granted their freedom. We now commemorate the history of that day as Juneteenth, often considered the second American Independence Day.

Juneteenth festivals are increasingly popular, with events popping up in big cities and small towns alike. The Brooklyn Mavens help their followers find the events by posting a video on Instagram with a roundup of what’s happening Juneteenth weekend.

June content ideas - Instagram video with ideas for Juneteenth celebrations.June content ideas - Instagram video with ideas for Juneteenth celebrations.

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You can do the same on social media posts, blog posts, or even by email. But there are plenty of other ways to share in this important day. Here are a few ideas to get you started:

  • Post powerful quotes from African American leaders.
  • Write an article explaining the history of Juneteenth, covering what happened before and June 19th.
  • Create a cooking video featuring Juneteenth-inspired recipes.
  • Curate a list of books from Black authors or highlight the works of Black visual artists.
  • Share a list of Black-owned businesses in your area.

Pre-Independence Day

For many people, the 4th of July is a big event that requires plenty of planning. That means you should share at least some of your Independence Day content ahead of time in late June.

ExtraSpace Storage shows us how it’s done with an extensive blog post full of ideas for a sparkling Fourth of July party.

June content ideas - blog post of 4th of July party planning ideas.June content ideas - blog post of 4th of July party planning ideas.

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You can use the same strategy and create a big roundup of party planning ideas or go deep on one or two parts of planning a celebration, like these:

  • Post a patriotic music playlist.
  • Video a video showing how to clean and prep a gas grill.
  • Make a shopping list of essentials for the perfect Independence Day party.
  • Note local fireworks regulations and safety tips, plus mention that June is National PTSD Awareness Month as a way to remind people to be considerate with their fireworks displays.

June food content ideas

Sometimes, the fastest way to your followers’ hearts is through their stomachs. When it comes to planning your June marketing, don’t sleep on June’s variety of victual delights.

National Doughnut Day (June 7)

If you need to fill a hole in your June marketing calendar, celebrate one of the most beloved foods on the planet: the mighty doughnut! Just about anything you publish will garner good feelings (and maybe make your competition a little jelly).

The icing on top is that your brand doesn’t need to be a purveyor of cylindrical breakfast snacks at all. Take a look at this pastry-perfect post from Famer’s Almanac.

June content ideas - social media post with pictures of doughnuts.June content ideas - social media post with pictures of doughnuts.

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What’s brilliant about this tactic is the social media post directs viewers to a recipe on the Almanac’s website, offering a surgery slide into the business’s marketing funnel. Want to cash in on this confectionary? Try these Doughnut Day ideas for yourself:

  • Get followers to vote on a March Madness-like bracket of the best doughnut toppings and fillings.
  • Let people know where they can get discounts and specialty doughnuts around town.
  • Create a slideshow of the most unusual, real-life doughnut recipes (like the hibiscus doughnut or the infamous cayenne pepper-topped Ring of Fire).
  • Just share a picture of your staff enjoying their favorite doughnut.

National Corn on the Cob Day (June 11)

It may not have the draw of doughnuts, but no food signifies the start of summer like a fresh ear of corn on the cob. National Corn on the Cob Day, celebrated on June 11, is the perfect opportunity to engage anyone stalking your marketing channels.

This diabetes wellness account on Facebook has a cool take on hot corn. It shows you how to prepare corn on the cob without the extra calories and salt that come with traditional methods.

June content ideas - Facebook post showing how to cook corn.June content ideas - Facebook post showing how to cook corn.

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There are dozens of variations on the recipe that you can use. But don’t stop there. Mix in some more of these corny content ideas:

  • Take a poll on Instagram asking how people eat their corn (with two-pronged cob holders, using the husk like a handle, or grabbing the ear with reckless abandon).
  • Post some corn facts, like alternative uses for corn, the fact that corn cobs always have an even number of rows, or that the tallest recorded corn stalk was 48 feet high.
  • Share a healthy dose of corny jokes (Know what happened to the corn that was fed up with his job? He went into a completely different field).

More food June content ideas

We told you June was full of food-themed content opportunities. Here’s the proof.

  • National Candy Month
  • National Fresh Fruit and Vegetables Month
  • National Rocky Road Day (June 2)
  • National Egg Day (June 3)
  • National Chocolate Ice Cream Day (June 6)
  • National Rosé Day (June 8), National Red Rosé Day (June 11)
  • National Black Cow Day (June 10), National Ice Cream Soda Day (June 20), National Vanilla Milkshake Day (June 20)
  • National Herbs and Spices Day (June 10)
  • National German Chocolate Cake Day (June 11)
  • National Chocolate Pudding Day (June 26)

Awareness June content ideas

While there’s plenty to celebrate in June, there are also many causes, movements, and historical events to remember and discuss. Create some space in your content plan to spread awareness of these important issues.

LGBTQ Pride Month

LGBTQ Pride Month is celebrated each June to honor the 1969 Stonewall Uprising, commemorate the positive impact people in this community have had, and remember those lost to LGBTQ hate crimes.

Live events, such as parades, lectures, concerts, workshops, and more, are a big part of Pride Month. Use one of your email newsletters to connect people with these happenings throughout the month.

June content ideas - Email announcing Pride Month trivia event.June content ideas - Email announcing Pride Month trivia event.

If you want to be an ally, find meaningful ways to lend your content platforms. These ideas will get you started:

  • Make a watch list of LGBTQ movies, from comedies to documentaries.
  • Host an event on Instagram Live, like a trivia contest or speaker series.
  • Share stories of important LGBTQ figures that shaped the culture and movement.
  • Organize a Pride parade watch party.

D-Day (June 6)

On D-Day, we remember the thousands of brave soldiers, sailors, airmen, and marines who participated in the Invasion of Normandy during World War II—the largest amphibious invasion in history.

Plumbers “R” Us does an excellent job of using its Instagram page to remind its followers of the aftermath of D-Day.

June content ideas - Instagram post showing picture from D-Day.June content ideas - Instagram post showing picture from D-Day.

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Here are a handful of ideas you can use to keep the memory of this day alive:

  • Share images from the fateful day and a few brief words explaining what it means to you.
  • Suggest a moment of silence at a particular time on June 6.
  • Create a slideshow or Instagram Story highlighting a few inspirational figures from that day.
  • Publish a blog post about World War II war memorials or museums in your area that people can visit.

More June awareness content ideas

June offers a lot to be thankful for and mindful of. These additional content ideas are a great way to share this with your followers and customers.

  • National Adapt-a-Cat Month
  • National Foster a Pet Month
  • National Say Something Nice Day (June 1)
  • International Corgi Day (June 4)
  • National Hug Your Cat Day (June 4)
  • International Yoga Day (June 21)
  • National Take Your Dog to Work Day (June 21)
  • National Yard Games Day (June 21)
  • World Day of Music (June 21)
  • Global Beatles Day (June 25)
  • Alzheimer’s and Brain Awareness Month
  • National Play Outside Day (June 1)
  • National Go Barefoot Day (June 1)
  • World Pet Memorial Day (June 11)
  • National Random Acts of Light Day (June 13)
  • US Army Birthday (June 14)
  • World Blood Donor Day (June 14)
  • Global Garbage Man Day (June 17)
  • World Rainforest Day (June 22)
  • World Refugee Day (June 30)
  • National Day of Indigenous People (June 21)
  • Family Owned & Operated Business Day (June 23)
  • Helen Keller Day (June 27)

Summer fun June content ideas

Summer takes off in June, so there are plenty of sun-fueled topics to discuss online. Travel, beach days, pool parties, and outdoor activities are all on the table. These creative June content ideas will let you tap into those hot summer vibes.

Ask a summer-related question

Engagement is key to success in digital marketing. You don’t just want to talk at your audience; you want them to participate in the conversation. One surefire way to do it is to ask questions.

Here’s a simple option to start the conversation. Post a question in an image that people can answer in the comments.

June content ideas - social media post with a question featured.June content ideas - social media post with a question featured.

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Polls on Instagram and other platforms can also work. You can even ask for feedback through email and ask if it’s okay to share it on other channels. The opportunities are endless, so consider this list of questions as inspiration for your next June campaign:

  • Beach or mountains for the summer?
  • Favorite summer food?
  • Favorite beach?
  • What song makes you think of summer?
  • Best summer vacation?
  • Favorite summer activity: fishing, outdoor concerts, grilling, hiking?
  • Most recent summer read?

Gather summer-themed UGC

User-generated content is the not-so-secret weapon of the best online marketers. Why is it so great? Because it’s a fast way to fuel your online content from real people who use your product. It’s a triple win!

UGC is great for June content because people are excited to share their images of early summer. To boost your June UGC campaign, tie it to a free giveaway or contest, like Hydroflask did.

June content ideas - User generated content for Hydroflask.June content ideas - User generated content for Hydroflask.

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Ask your fans and followers to enter the contest by following your account, liking or commenting on the post, or clicking a link to a contest landing page. Notice how Hydroflask also used a unique hashtag. That’s a fantastic tactic to make it easy for people to share your campaign in their networks.

You can run a UGC campaign at any time, but here are a few days in June that would be ideal for it:

  • National Selfie Day (June 21)
  • National Camera Day (June 29)
  • Social Media Day (June 30)

Create summer to-do lists

People start making summer plans as soon as the temperature starts climbing. It’s easy to feel like you’ve left something important off the list. Help your audience by creating a themed summer to-do list and distributing it as part of your June content calendar.

YouTuber Becca Bradley posted this summer bucket list on YouTube, which gave her followers many ideas for spending their summer days.

June content ideas - YouTube video that offers ideas for summer days.June content ideas - YouTube video that offers ideas for summer days.

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What’s great about this June content idea is that you don’t need expensive recording equipment or editing apps. Just make a list of summer activities and explain them. You can even add a theme, like activities with your pet or activities for kids.

Give your summer to-do lists a little more focus by tying them to fun observance days. Here are some ideas:

  • Conservation efforts for National Pollinator’s Month, World Environment Day (June 5), or World Ocean Day (June 8)
  • Kid-friendly activities for National Zoo and Aquarium Month, National Drive-In Movie Day (June 6), or World Picnic Day (June 18)
  • Outdoor activities for Great Outdoors Month, National Parks Trail Day (June 1), or National Go Fishing Day (June 18)
  • Summer sports to try for World Bicycle Day (June 3), World Softball Day (June 14), or National Tennis Week (June 23 to 29)

June content ideas to keep the summer vibes rolling

Your June content will be a valuable marketing tool whether you’re after awareness, looking for leads, or counting on conversions. The keys to success are to be authentic and creative so your audience has a reason to look forward to the next post, email, or video.

While you mull over the content that will fill your June calendar, get even more inspiration from these June marketing guides:



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How to Capture Your YouTube Ads Audience in 5 Seconds

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How to Capture Your YouTube Ads Audience in 5 Seconds

You could have the best product in the world, but if your ideal customers don’t know it exists, you’re just spinning your wheels. YouTube ads are a great way to get your video content in front of your audience – but it’s not enough to simply make a video.

Low video engagement is the scourge of many business owners, but it doesn’t have to be. You can increase brand awareness, attract new business, and get the attention of your target market with the right approach to video storytelling.

Here’s how to hook your audience within the first 5 seconds of your ad.

Plan Your Message

Though viewers prefer raw, authentic videos to more polished ads, you can’t exactly wing it. You need a clear, targeted message, or a concept that speaks directly to your target audience.

If you cast your net too widely, you’ll have a wishy-washy message that doesn’t capture the attention of your ideal viewer, or tell them why they should spend a few minutes watching your content. Know your audience and tailor the message to them.

To do that, you have to know what your audience is looking for. Think about:

  • Their pain points
  • Their interests
  • The challenges or stress they experience every day
  • The problems they’re trying to solve
  • The content they enjoy
  • The brand voice and personality they expect

Need a little guidance? Tools like Google Analytics and YouTube’s built-in analytics can offer key insights into your audience and competitors. You can also glean insights from interactions on your social media videos or other marketing content to better understand your audience.

Lead your YouTube Ads with a Catchy Headline

Just like the first line of an article, your headline has to make an impact – especially with YouTube ads. According to research, 8 out 10 people will never make it past the headline, so you have to use those precious view words to capture their attention.

Some tips for an effective video title:

  • Make sure your title matches the content (no clickbait!)
  • Know your audience and speak to them
  • Rely on keyword research
  • Create a sense of urgency
  • Provide a compelling hook
  • Keep your title under 60 characters
  • Create listicle-style titles
  • Study your competitors’ videos

This is an example of a good headline from Google Small Business that addresses the audience’s pain points and goals:

1715684162 503 How to Capture Your YouTube Ads Audience in 5 Seconds

Tell a Story with your YouTube Ads

Humans are drawn to stories. Designing your video ad around a narrative will attract the viewer’s attention better than conveying information in a basic way. Your viewers become more immersed in the message and more compelled to take the action you want – signing up, subscribing, or completing a purchase.

How do you turn your content into a story? Think about the essence of what you want to say. Triumph over adversity? The power of community? The pursuit of a dream? Think beyond the direct benefits of your product or service to the larger context.

One of the best examples of storytelling in video ads is Xfinity’s recent ad, “The Aviators.” It tells the story of a clever granddaughter helping her veteran grandfather and his friends fly jets once again with the power of VR and Xfinity Internet.

YouTube Ads for Xfinity presents The Aviators

Don’t Forget the Call to Action (CTA)

A clear and compelling call to action (CTA) is essential to every successful campaign, including YouTube ads. The CTA is how you tell the viewers what action you want them to take, whether it’s subscribing to your channel, checking out your website, or purchasing a product.

Like your headline, your CTA should be persuasive, clear, and concise so you viewers know exactly what you want them to do and how to do it. Your CTA should align with your ad’s message – which should motivate them throughout the content to seal the deal. Include a CTA as on-screen text and narration for more impact.

Keep Your Brand at the Forefront of your YouTube Ads

Video ads from the top brands are instantly recognizable through logo, brand colors, familiar faces, or other details. You should do the same with your brand to boost awareness and ensure you stay top-of-mind for your viewers.

That said, you don’t want to create a video that’s all about your brand with salesy language and a lot of promotional aspects. Try to include your brand as seamlessly as possible without detracting from the story and the message of value you’re offering for your audience.

Keep It Fun

Humor is a powerful tool in advertising and can capture attention and memory more successfully than other tactics, but you have to be careful about it. Humor is highly subjective – what’s hilarious to one person may be offensive to another.

When Peloton took a shot at humor with a holiday ad in 2019 that featured a man giving his wife a Peloton bike as a Christmas gift, the brand was heavily criticized for reinforcing negative body images.

However, the controversy did inspire a spoof ad from Aviation Gin that featured the same actress exchanging her stationary bike for gin martinis, which she drinks with friends. The caption read, “Exercise bike not included.”

1715684162 920 How to Capture Your YouTube Ads Audience in 5 Seconds

One miss, one hit. Be mindful of how you incorporate humor and always aim to be entertaining and memorable, not offensive or controversial (unless that fits your brand).

Experiment and Test

There’s no one-size-fits-all solution to better YouTube ad engagement. What connects with one audience may fall flat with another, so you have to experiment a little and determine what speaks to your target viewers.

Try different storytelling techniques, headlines, CTAs, visual styles, multimedia additions, and video marketing SEO tactics to see what works and what doesn’t. Fortunately, YouTube has excellent analytics to track your ad performance and optimize your strategy moving forward.

Hook Your Audience

Creating attention-grabbing YouTube ads can feel like an overwhelming challenge – especially if you’re not getting much engagement with your current strategy. Incorporating some best practices, experimenting, and evaluating your ad performance can help you unlock the key to your audience and create ads that hook them in seconds.

Torrey Tayenaka is the co-founder and CEO at Sparkhouse, an Orange County based commercial video production company.



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Google Ads Benchmarks 2024: New Trends & Insights for Key Industries

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Google Ads Benchmarks 2024: New Trends & Insights for Key Industries

With over 80% of buying journeys beginning on search engines, it’s not a surprise that so many businesses are running search ads to capture searchers and convert them into customers.

But with search engines like Google constantly changing the search landscape, and with advertising costs rising across the board, it’s important to understand how your search ads are really performing to drive the best results for your business.

google ads benchmarks - 2024 averages overview

That’s where we come in! We analyzed over 17,000 campaigns running from April 2023 through March 2024 to create the latest version of our search advertising benchmarks report to give you a peek at how businesses in your industry are performing on Google Ads and Microsoft Ads.

We’re also providing expert insights and actionable tips to help you optimize your campaigns and get the best results from your search ads strategy.

🏃 Need to take this data to-go? We wrapped our 2024 Google Ads Benchmarks report into a free, easy-to-download guide here.

Contents

In remembrance of Mark Irvine

Our team was deeply saddened to learn of Mark Irvine’s sudden passing in early May. Mark was a longtime friend and colleague as well as a frequent contributor to the WordStream blog, and the author of our first Google Ads benchmarks report in 2016. Our hearts go out to his friends and loved ones. Find our tribute to Mark here.

Microsoft and Google Ads benchmarks: Key trends in 2024

Before we get into the metric-by-metric details, let’s first get a birds’ eye view of the latest benchmark data.

Here are the overall trends for Google Ads and Microsoft Ads in 2024 you need to know:

  • Click-through rate improved for most industries. 70% of industries saw an increase in CTR year over year, some significantly, with an overall average increase of 5% since 2023.
  • Cost per click increased for 86% of industries. Some industries, like Real Estate, Sports & Recreation, and Personal Services saw increases of over 25% year over year, with an average overall increase of 10%.
  • Conversion rate decreased for 12 out of 23 industries, although the average was fairly minimal at only 1%. Some industries did see bigger decreases, like Finance & Insurance (-32.40) and Dentists & Dental Services (-19.57%). But some industries saw substantial increases YoY, such as Apparel / Fashion & Jewelry (112.01%) and Career & Employment (80.97%).
  • Cost per lead increased for 19 out of 23 industries, with an average increase of about 25%. This is a little lower than last year’s 27% increase, which came after record inflation and an unstable economy.

google ads benchmarks - yoy change chartgoogle ads benchmarks - yoy change chart

Year over Year Changes in Search Ads Metrics from 2023 to 2024

The overall takeaway from these trends? Increases in CTR indicate that the SERP is becoming more ad-friendly—for many queries, most results above the fold are ads, and ads continue to blend into organic results.

google ads benchmarks - screenshots of serps over the yearsgoogle ads benchmarks - screenshots of serps over the years

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Google has also made broad match the default mode for match types, meaning ads may be matching to searches with relatively low commercial intent. This could lead to increases in clicks that don’t necessarily turn into sales.

The economy also continues to play a role in Google Ads costs increasing. In last year’s Google Ads benchmark report, CPC increased for about 60% of industries, but those increases were fairly small (averaging 2%). This year’s average is 10%, likely due to continued effects from inflation.

“The rise in CPC across most industries aligns with the ongoing economic challenges like inflation,” said Alessandro Colarossi, Partner Data Transformation Lead at Google.

It could also be due to Google increasing costs for their own bottom line. “Google only generates revenue when we click on ads… In 2023 those clicks generated $250B in revenue, up 5x over the last 10 years,” said Andy Crestodina, Co-Founder and CMO at Orbit Media, in this recent article.

🚨 Find out how your business compares to the industry average with our free Google Ads Grader!

Search ads benchmarks for every industry

Ready to dive deeper into some of the latest PPC trends? Here are the Microsoft Ads and Google Ads benchmarks across all metrics and industries for 2024.

google ads benchmarks - 2024 google ads averages chart of all metricsgoogle ads benchmarks - 2024 google ads averages chart of all metrics

Click to expand

Let’s take a closer look with a breakdown for each metric.

📧 Want the full data breakdown straight to your inbox? Download our free 2024 Google Ads benchmarks guide!

Average click-through rate in search ads

Click-through rate, while often overlooked in favor of cost-driven metrics, can be extremely telling when it comes to your search campaign performance. It indicates how frequently people are clicking on your ad once it’s shown in the SERP—which is half the battle when it comes to getting a conversion.

The average click-through rate in Google Ads in 2024 is 6.42%.

google ads benchmarks - average click-through rategoogle ads benchmarks - average click-through rate

Business category Avg. CTR
Animals & Pets 7.39%
Apparel / Fashion & Jewelry 6.13%
Arts & Entertainment 13.04%
Attorneys & Legal Services 5.30%
Automotive — For Sale 8.58%
Automotive — Repair, Service & Parts 5.69%
Beauty & Personal Care 6.75%
Business Services 5.62%
Career & Employment 6.79%
Dentists & Dental Services 5.38%
Education & Instruction 6.21%
Finance & Insurance 7.71%
Furniture 6.50%
Health & Fitness 6.88%
Home & Home Improvement 5.59%
Industrial & Commercial 5.83%
Personal Services 7.95%
Physicians & Surgeons 6.73%
Real Estate 9.20%
Restaurants & Food 8.68%
Shopping, Collectibles & Gifts 7.81%
Sports & Recreation 9.66%
Travel 10.16%

The industries that saw the best average CTRs this year were Arts and Entertainment (13.04%), Sports and Recreation (9.66%), and Real Estate (9.20%).

Meanwhile, the industries with the lowest average CTRs were Attorneys and Legal Services (5.30%), Home and Home Improvement (5.59%) and Dentists and Dental Services (5.38%).

The overall increase in CTR for most industries indicates a more ad-friendly SERP, which has upsides and downsides. As results above the fold are increasingly populated by ads that blend seamlessly into organic results, advertisers will see an increase in clicks, but they may also see decreases in organic traffic.

“Since the advent of Responsive Search Ads, Google has been subtly shifting away from ads reading as a fixed three-headline format to something more flexible and agile for different screens. Now, you’re seeing ads with one headline that look nearly identical to their organic listings in every way,” said Mark Irvine, Vice President of Search at SearchLab.

Average click-through rate: YoY

The industries that saw the biggest increases in CTR performance year over year were Finance and Insurance (up 24.75%), Shopping, Collectibles, and Gifts (up 22.22%), and Home and Home Improvement (up 16.46%).

In contrast, the industries with the biggest decreases in CTR year over year were Animals and Pets (down 8.99%), Sports and Recreation (down 8.26%) and Apparel, Fashion, and Jewelry (down 5.11%).

The 2024 average CTR of 6.42% is higher than last year’s overall average of 6.11%.

google ads benchmarks - average click-through rate year over yeargoogle ads benchmarks - average click-through rate year over year

How to improve click-through rate

If your current click-through rate doesn’t align with the average for your industry, you may want to consider how, exactly, your customers are searching for your business and tailor your ads accordingly.

“There are so many avenues now for consumers to find information that before you could only find on a website. You can be cooking dinner and just say ‘Alexa,’ or hit your watch and say ‘Hey, Siri.’ With so many ways for consumers to find search results, you are seeing the competition continue to increase,” said Stephanie Scanlan, Vice President of Client Success at LocaliQ.

Using keywords, headlines, and descriptions optimized for voice search, and answering customer pain points, questions, and more may make your ads more visible (and clickable) in the long run. You can find more ways to improve your click-through rate here.

Average cost per click in search ads

You can’t take your click-through rate into consideration without also factoring in your cost per click. Cost per click is a measure of how much you’re charged, on average, for a click on your search ads. Cost per click can vary depending on your bidding strategy, click-through rates, industry competition, and more.

The average cost per click in Google Ads in 2024 is $4.66.

google ads average cost per click 2024 chartgoogle ads average cost per click 2024 chart

Business category Avg. CPC
Animals & Pets  $3.90
Apparel / Fashion & Jewelry  $3.39
Arts & Entertainment  $1.72
Attorneys & Legal Services  $8.94
Automotive — For Sale  $2.34
Automotive — Repair, Service & Parts  $3.39
Beauty & Personal Care  $3.56
Business Services  $5.37
Career & Employment  $4.53
Dentists & Dental Services  $6.82
Education & Instruction  $4.39
Finance & Insurance  $3.00
Furniture  $3.29
Health & Fitness  $4.71
Home & Home Improvement  $6.96
Industrial & Commercial  $4.95
Personal Services  $4.95
Physicians & Surgeons  $4.76
Real Estate  $2.10
Restaurants & Food  $2.18
Shopping, Collectibles & Gifts  $2.61
Sports & Recreation  $2.34
Travel  $1.92

This year’s industries with the lowest average CPCs were Arts and Entertainment at $1.72, Travel at $1.92, and Real Estate at $2.10.

The industries with the highest average CPCs were Attorneys and Legal Services ($8.94), Home and Home Improvement ($6.96), and Dentists and Dental Services ($6.82).

Last year, CPC increased for about 60% of industries, but those increases were fairly small (averaging 2%). This year’s average increase is 10%. This is likely due to continued effects of inflation; while rates on inflation have slowed, the costs of most goods and services have not come down.

While industries like Attorneys and Legal Services typically face higher costs, conversions from these pricier clicks can be of much higher value for these types of businesses.

It isn’t a shock that some industries are seeing high costs per click, as it was found in the Google Antitrust trial that CPCs have steadily increased over the years.

google ads benchmarks - example slide of cpc increase from google trialgoogle ads benchmarks - example slide of cpc increase from google trial

Source

Average cost per click: YoY

The industries with the biggest drops in CPC performance were Real Estate (increased 35.48%), Sports and Recreation (increased 32.20%), and Personal Services (increased 26.92%).

Meanwhile, the industries that saw the biggest improvements in CPC performance were Finance and Insurance (-25.19%), Attorneys and Legal Services (-2.93%), and Business Services (-1.83%).

This year’s overall average CPC of $4.66 is 44 cents higher than last year’s average of $4.22.

google ads benchmarks - average cost per click year over yeargoogle ads benchmarks - average cost per click year over year

How to lower cost per click

When it comes to any cost in Google Ads, including cost per click, there are a few factors that may be out of your control.

“The noticeable jump in CPC prices could be due to the lingering effects of inflation. Like almost everything else—advertising costs have gone up for businesses, and that is largely contributing to the changes in CPC trends we’re seeing,” said Goran Mirkovic, CMO at Freemius.

“Changes in industry-specific demand (like real estate), competition levels, unique advertising tactics, and consumer behavior could also be impacting these trends. As users interact with search results and ads in new ways, it’s only natural to expect that these changes will have a visible impact in both CTR and CPC rates,” said Goran.

However, there are still optimizations you can make to lower your cost per click. For example, tightly aligning your landing pages with your keyword intent can increase your Quality Score, which in turn can lower your cost per click.

Average conversion rate in search ads

Conversion rate is one of the most important PPC metrics to advertisers because it accounts for how many ad clicks turn into real sales or leads.

It can be tricky to balance trying to achieve a high conversion rate while lowering costs. That’s why it’s so important to closely track your conversion rate against other metrics in your account to get a holistic view of your strategy.

The average conversion rate in Google Ads in 2024 is 6.96%.

google ads benchmarks - average conversion rate 2024 chartgoogle ads benchmarks - average conversion rate 2024 chart

Business category Avg. CVR
Animals & Pets 12.03%
Apparel / Fashion & Jewelry 3.33%
Arts & Entertainment 4.22%
Attorneys & Legal Services 5.64%
Automotive — For Sale 6.49%
Automotive — Repair, Service & Parts 12.96%
Beauty & Personal Care 8.01%
Business Services 5.78%
Career & Employment 5.63%
Dentists & Dental Services 8.36%
Education & Instruction 7.91%
Finance & Insurance 2.78%
Furniture 2.53%
Health & Fitness 7.40%
Home & Home Improvement 8.62%
Industrial & Commercial 6.84%
Personal Services 8.83%
Physicians & Surgeons 11.08%
Real Estate 2.91%
Restaurants & Food 8.72%
Shopping, Collectibles & Gifts 3.49%
Sports & Recreation 5.35%
Travel 5.36%

The industries that had the highest average CVRs were Automotive Repair, Service, and Parts at 12.96%, Animals and Pets at 12.03%, and Physicians and Surgeons at 11.08%.

Industries that saw the lowest average CVRs were Furniture at 2.53%, Finance and Insurance 2.78%, and Real Estate at 2.91%.

As ads are blending into organic results, and often take up more space on the SERP even for search terms with low commercial intent, lower CVRs may be more common. This is because of an increase in clicks from people who may not be ready to convert.

Advertisers have to be really savvy in making the most of their spend and focusing their budget on the highest-intent keywords to maintain strong conversion rates.

Average conversion rate: YoY

The industries with the biggest conversion rate decreases were Finance and Insurance (-32.40%), Dentists and Dental Services (-19.57%), and Attorneys and Legal Services (-19.46%.)

The industries with the highest conversion rate increases were Apparel, Fashion, and Jewelry (112%), Career and Employment (80.97%), and Restaurants and Food (72.16%).

The 2024 overall average conversion rate of 6.96% is only slightly lower than last year’s average of 7.04%.

How to improve conversion rates

When you’re trying to improve your conversion rate, it’s important to first find any correlations between your conversion rate performance and your progress in other PPC metrics.

“All of your different KPIs (key performance indicators) give you a guide to what optimizations need to be made to improve your PPC results,” said Stephanie.

“While cost per conversion, conversion rate, and cost per lead are the indicators to focus most heavily on, a poor CTR or higher-than-needed CPC can also give you insights into a potential problem with your campaign—impacting the overall results. Each KPI should be reviewed both independently and within the bigger picture of overall results to see if they can be optimized to better improve your overall ROI.”

For example, if you find you have a low conversion rate but high CPCs, you should first try to get more clicks at a lower cost, since clicks are half the battle when securing conversions. You can learn more conversion rate optimization tips here.

Average cost per lead in search ads

You could say we saved the best metric in our benchmarks breakdown for last, since most advertisers use cost per lead as their core “money metric.” Cost per lead (also known as cost per conversion, cost per action, or cost per acquisition) determines how much a conversion sourced from a search ad costs your business on average.

The average cost per lead in Google Ads in 2024 is $66.69.

google ads benchmarks - average cost per lead in google ads by industry chartgoogle ads benchmarks - average cost per lead in google ads by industry chart

Business category Avg. CPL
Animals & Pets  $34.81
Apparel / Fashion & Jewelry  $83.10
Arts & Entertainment  $44.70
Attorneys & Legal Services  $144.03
Automotive — For Sale  $42.95
Automotive — Repair, Service & Parts  $27.94
Beauty & Personal Care  $48.42
Business Services  $105.64
Career & Employment  $117.92
Dentists & Dental Services  $86.49
Education & Instruction  $71.52
Finance & Insurance  $75.94
Furniture  $119.10
Health & Fitness  $61.56
Home & Home Improvement  $82.27
Industrial & Commercial  $77.48
Personal Services  $52.98
Physicians & Surgeons  $59.74
Real Estate  $87.36
Restaurants & Food  $29.67
Shopping, Collectibles & Gifts  $42.10
Sports & Recreation  $49.90
Travel  $66.02

The industries with the lowest average CPLs were Automotive Repair, Service, and Parts at $27.94, Restaurants and Food at $29.67, and Animals and Pets at $34.81.

Industries with the highest average CPLs included Attorneys and Legal Services ($144.03), Furniture ($119.10), and Career and Employment ($117.92).

In the US versus Google antitrust trial, it was brought to light by the Department of Justice that Google has been increasing advertising costs. This article explains how Google “has the power to raise prices when it desires to do so.”

google ads benchmarks - google antitrust trial slide screenshotgoogle ads benchmarks - google antitrust trial slide screenshot

Source

While this could have impacted overall costs for advertisers, it’s important to remember other factors beyond Google’s control (like the number of advertisers in your industry or your chosen account structure) still play a role in your cost per lead. So, if your industry has a higher cost per lead, you can identify ways to combat this—even if, at times, it feels like Google is hiking up prices.

Average cost per lead: YoY

The industries with the biggest improvements in cost per lead were Arts and Entertainment (-41.73%), Finance and Insurance (-15.64%), and Restaurants and Food (-14.77%).

Alternatively, the industries that saw their cost per lead go up year over year were Physicians and Surgeons (58.42%), and Sports and Recreation (56.82%), and Animals and Pets (47.69%).

This year’s overall CPL of $66.69 is $13.17 higher than last year’s average of $53.52.

google ads benchmarks - average cost per lead year over yeargoogle ads benchmarks - average cost per lead year over year

How to improve cost per lead

While it can be easy to get hung up on how your cost per lead compares to other businesses in your industry, it’s important to focus on what matters to your business’s bottom line and optimize for that.

“This year’s search advertising benchmarks underscore the critical need for campaign optimization. While rising click-through rates suggest a more receptive environment for ads, the cost of clicks increasing, as well as shifts in conversion rates and cost per lead, demonstrate significant variation across industries,” said Katia Hausman, Vice President of Ad Products at LocaliQ.

Keeping in mind that there are some fluctuations and variations when it comes to cost per lead metrics, you may want to see how you can optimize all your campaigns across platforms to bring down your overall cost averages. For example, how you’re attracting and tracking conversions will directly impact your cost per lead numbers.

“This data is actually very surprising—the gains in click-through rate seem to indicate that folks are getting less valuable traffic. Advertisers are doing a great job creating ads to get the user to click, but they may not be able to track the conversions, so cost per lead goes up,” said Navah Hopkins, PPC Evangelist at Optmyzr.

Navah added that there might also be “false positives” within an advertiser’s conversion tracking. This could lead to more low-value actions (such as button clicks) being counted as conversions—skewing conversion numbers to appear higher. Automated bidding strategies would then be thrown off and start to overbid on less valuable ads. This means that businesses need to keep a careful eye on their conversion tracking set-up.

You can uncover more ideas to lower your cost per lead here.

What these search ads benchmarks and trends mean for your business

If you’re wondering how you can take action on these search advertising benchmarks, we’ve got you covered.

1. A holistic approach to your search ad strategy is key

While it can be easy to get preoccupied with individual platform performance, expanding your business’s reach by running ads across multiple search engines is a way to maintain maximum overall marketing ROI.

What to do about it

By running search ads across multiple search engines, including Google and Microsoft, you can maximize your budget and offset potential cost increases.

“As Google Ads CPCs and cost per lead continue to rise, we actually see the reverse in Microsoft Ads. It’s an interesting trend that can help to offset growing costs,” said Katia.

Data from US-based LocaliQ campaigns shows the difference in costs per click between Google and Microsoft. 

2. AI and automation can boost results

Automation can help you keep your campaign optimized without sacrificing time or results. You can use automation and AI to simplify budget allocation, keyword management, and overall campaign optimizations.

What to do about it

It may take some trial and error, but look for AI-powered options within the platforms that work for your business; it can save you time and money in the long run.

“Don’t overlook the AI-driven features within Google Ads, such as Performance Max, broad match, and Demand Gen campaigns. These can significantly streamline campaign management and drive results, provided they’re fed with high-quality data,” said Alessandro.

3. Data-driven conversion tracking and first-party data are more important than ever

The upcoming deprecation of third-party cookies has been a hot-button topic within the PPC community for some time now. That said, with the sunset of third-party data fast approaching, it’s more important than ever to collect, organize, and act on your business’s owned, first-party data.

What to do about it

“These benchmarks emphasize the necessity for a data-driven approach to target the appropriate audience and optimize campaigns for conversions across all touchpoints (including websites and landing pages) within today’s competitive advertising landscape. Testing various optimization and bidding strategies continues to be instrumental in maximizing campaign performance,” said Katia.

For example, your conversion tracking strategy should pivot to meet the new tracking capabilities Google has rolled out, like data-driven attribution modeling.

“My top tip for enhancing PPC results revolves around comprehensive conversion tracking and leveraging durable tactics to future-proof your setup. Implementing tools like Enhanced Conversions can provide invaluable insights into campaign performance and audience behavior,” said Alessandro.

google ads benchmarks - google ads attribution modelsgoogle ads benchmarks - google ads attribution models

4. Some metrics might thrive while others fluctuate

If you feel like your search performance is all over the place, you’re not alone. As Google and Microsoft continue to test and change parts of the search journey, results will fluctuate.

What to do about it

You may need to look at other metrics, like return on ad spend (ROAS), to get a clear picture of your search ad progress.

“ROAS helps you assess the profitability of your advertising efforts by measuring the revenue generated for every dollar spent on ads. It helps a lot with understanding how well a PPC campaign is doing when it comes to driving revenue,” said Goran.

You’ll also need to prioritize some metrics over others depending on your goals.

“Most of our discussions focus on CPL and CVR. There can be all sorts of factors leading to more clicks on ads like the placement, blending into organic results, and bidding strategies optimizing for engagement,” said Michelle Morgan, Co-Founder of Paid Media Pros.

“But the real test of an ad campaign is how much business it actually drives. While we pay attention to all metrics, our bigger efforts are focused on ensuring our campaigns are profitable from a CPL and CVR standpoint.”

So, while you may see a decrease in one metric, try to look out for other growth opportunities within your ad accounts.

A typical ad account could still recover from a poor search performance with the right first-party data.

“I don’t think these metrics should be taken as a sign of doom and gloom. Rather, they represent the reality of the privacy-first world,” said Navah.

“If you’re not able to connect your conversions, and if you’re not able to spend to meet thresholds for modeling, you’ll see the vanity metrics go up (like CTR), while conversion rates and CPL flounder.”

5. Additional optimizations to ad assets are making ads more clickable

Not only are ads being incorporated into new search experiences, they also have the ability to blend in with organic results better than they have in the past—which may be part of the reason for the overall increase in CTR.

What to do about it

Take advantage of the optimization options available for your search advertising campaigns.

“Less than a decade ago, when I first made the WordStream benchmarks, the average CTR was 3.17%, and only one industry had a CTR above 6% (I thought that was an outlier at the time). Now the average is twice that! Ambitious advertisers might be able to realistically achieve double-digit CTRs this year with some creative work,” said Mark.

“We’re seeing Google more aggressively add images to their ads with image assets, Google Business Profile image assets, logo assets, and automating those for new advertisers as well. Not only are the ads becoming more attractive, but Google is also making them look less like ads at the same time.”

google ads benchmarks - screenshot of ads on serpgoogle ads benchmarks - screenshot of ads on serp

6. Google’s Search Generative Experience and Gemini can impact ads

The evolution of Google Ads isn’t just apparent from the advertiser’s perspective, but from the searcher’s perspective as well. For example, Google Gemini and the new Search Generative Experience (SGE) is changing how search results are curated and viewed.

“As SGE became more widely used over the past year and ads have been rolled out in that experience, I think we’re seeing that Google is still in the early stages of optimizing that experience for advertisers. Some of the top areas that Google has boasted its SGE product, like shopping and home improvement, are some of the industries where advertisers have the steepest drops in CTR,” said Mark.

“It’s likely that as people turned to Gemini in 2023 (formerly Bard), users may have seen new ad impressions from their AI chat companions. But unfortunately, those ads may not have been as great a response to their detailed organic responses and had relatively low CTRs when compared to more traditional searches. This growing SGE trend may be artificially dragging down the CTRs from advertisers in these industries,” said Mark.

What to do about it

Continue to evolve your ad copy, keyword intent, and landing pages to be more easily pulled into conversation-style search results. Consider what questions your customers may be looking to get answered by Gemini.

“The uptick in CTR, likely fueled by Google’s evolving SERP design, is also something I’ve seen firsthand. However, the data’s emphasis on the disconnect between higher CTR and lower conversions is interesting. In my view, it highlights the growing importance of proper audience targeting and intent optimization in Google Ads,” said Alessandro.

7. Economic shifts correlate with search ad metric fluctuations in certain industries

You might notice that some industries saw more aggressive year over year changes than others. This is no coincidence, as many external economic factors impact certain verticals more than others.

What to do about it

Take note of your industry’s strengths and weaknesses in the search advertising space. For example, if your industry has slowed during times of economic fluctuation, you may need to rethink how you approach your ads when your customers aren’t ready to buy.

“I think the finance and real estate industries are fascinating in how dramatically you’re seeing them change,” said Mark.

“As it becomes clear that interest rates are likely to stay high for a while and all financial advertisers now have less flexibility in their offers, their ads are becoming less competitive and less attractive from the otherwise bleak news on the SERP. However, at least this industry’s CPC is equally becoming less competitive as these advertisers have less of an edge to outbid each other.”

Meanwhile, real estate is seeing similar issues as the financial market, but real estate ads are struggling less.

“Price and mortgage costs may not be call-outs in their ads, but location, features, and new opportunities are much easier to attract clicks on the SERP, so their ads are still performing strong enough to maintain their CTR (and possibly CVR). This justifies for real estate businesses to increase their budgets to remain competitive in an industry that’s struggling offline,” said Mark.

8. Regular PPC audits are more important than ever

If there is one final takeaway from our 2024 Google Ads industry benchmarks report, it’s that staying on top of your account performance this year is critical as industry averages continue to fluctuate year over year.

What to do about it

Try scheduling regular PPC audits to see how your PPC metrics are pacing against the benchmarks in your industry.

“By regularly analyzing and refining keywords, ad copy, targeting, and bidding strategies—businesses can ensure that their ads are reaching the right audience and generating the best possible results.

In marketing and advertising, staying proactive and making data-driven adjustments is what gets rewarded,” said Goran.

Take action on these search advertising benchmarks

When it’s time to measure your PPC performance, and you’re not sure where to start, these benchmarks can be a guiding light. However, try to remember that no two Google Ads accounts are the same. What might work for one advertiser may not work for another. So, keep in mind that there is no right or wrong answer for how you approach your PPC strategy.

That said, using data like the averages in this report can help you make informed decisions about your marketing and advertising. The sooner you start to track and pivot your ad strategy, the better! Plus, if you find you still want more out of your PPC ads as you start optimizing your account, our solutions are here to help you make the most out of your search campaigns.

About the data

This report is based on a sample of 17,998 US-based search advertising campaigns running between Apr 1, 2023, and March 31, 2024. Our proprietary platform dynamically shifts budget between search channels on a campaign-by-campaign basis, but in aggregate, 80-85% of spend was allotted to Google Ads and 15-20% to Microsoft Ads. Each subcategory includes at minimum 70 unique active campaigns. “Averages” are technically median figures to account for outliers. All currency values are posted in USD.

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