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AI and the Future of Design: Is There Still a Future in Graphic Design?



AI and the Future of Design: Is There Still a Future in Graphic Design?

From $5 logo designs to websites like Canva to artificial intelligence is there still a future in graphic design?

Is Artificial Intelligence Taking Over the Design Industry? 

Artificial Intelligence is rapidly changing the landscape of the design industry as we know it. Many creatives believe that it’s just the beginning of the end for designers, and that mindset of resistance to this technology will leave you in the dust if you are slow to adapt. 

For over a decade stock websites have been giving creatives a shortcut to the creative process, eliminating hours and hours of creating basic design elements like photos, videos, and illustrations from scratch.

Yet you never hear anyone talking about how stock websites are ruining the design industry, so why is that? 

The truth many of us hate to admit is that time is the most valuable thing that we possess as human beings; it’s a finite and limited resource that we can’t create more of.

Here’s a great example: Imagine if you had to create every font, photo, or illustration from scratch- would you charge your client more money and would the quality of your design improve?


The answer is clearly no, based on the fact that millions of dollars are being generated by creatives just in the stock graphics niche alone. So, why should AI be any different? 

I’m not here to debate the morals and ethics of AI- I want to talk about facts and how we can use AI as a tool to streamline the design process, save ourselves time, and give our clients the best end result possible.

The people that adopt this technology first and use it properly will become “pioneers” in the design industry, using a technology that will only continue to grow and evolve in good and bad ways whether we like it or not. 

Those of you who stay rooted in your limiting beliefs about AI being bad for the design industry will stay exactly where you are now or even worse, move backwards.

Like the famous quote by William S. Burroughs says “When you stop growing you start dying.” I’m not saying that it’s not going to be uncomfortable but change never is and you either adapt and evolve or you resist and regress. 

Breaking the Time Barrier 

When I started my career as a rookie graphic designer in 2005 we did not have stock graphics like we have access to now.


In fact, the only thing we did have was clip art and it was terrible! I was designing on MS paint because there was no way I was going to be able to afford an iMac. Everything I designed was from scratch and my idea of stock images was Google Images which at the time I had no clue was unethical. 

It wasn’t until I learned about Photoshop, thanks to my brother, that I stopped using paint to design flyers and logos. I spent thousands of hours of my life downloading countless images from Google and photoshopping all types of designs and graphics, mostly for print, like business cards, flyers, and brochures.

I did it out of necessity because the image I had envisioned didn’t exist to just download so I had to create it. 

I learned to essentially paint with images in photoshop which helped me dramatically when it came to learning how to design for the web. 17 years later and after 9 of those now using stock graphics I can tell you first hand that I would not have the financial success I have today without it. It’s made me hundreds of thousands of dollars and helped build a creative business that’s generated over 100 million dollars in revenue.

AI will be an exponentially larger opportunity, mark my words, and it will be a daily reality of life.

Ideas that come to your mind will come to life instantaneously and your creative flair will create things even better than what you imagined in seconds. One of the most valuable pieces I see is the speed of implementation of information. 

Streamlining the design process will be about taking existing designs and making them better, faster.


If I want to create a line of t-shirts for my Motocross Brand and I creatine original design of a guy on a dirtbike shooting a rooster tail from the back tire, then I can upload that art to MidJourney and have 4 different and better designs in a matter of seconds with just the click of a mouse! Think of the hours saved!!! 

AI and the Future of Design Is There Still a

From an Idea to Real World Application in Seconds 

The speed of ideas being brought to life will be unlike anything we’ve ever seen, almost like thinking something into existence.

Be careful though, like Stock images the AI design tools will be just that, a tool, and if it is overused and abused, it will blend into the noise, and I promise you there will be more noise than ever.

If you’re only using Stock graphics in your designs and never using your creative flair or heart, then you will look and feel unoriginal and be overlooked. 

I was recently on a phone call with a fellow creative Wes Frick, a renowned outdoor billboard advertising designer who’s been sharing some incredible AI art recently. I asked him what his take on AI was and he enthusiastically shared with me:

“AI art is a powerful tool that both clients and artists should use to formulate their ideas and bring them to life easily.”

In just a few minutes, while on the call, Wes made at least 16 different designs for me. 


So let’s hypothesize here for a moment…

If I charge a flat rate of $250 for a design, let’s say it’s a t-shirt design, and the client wants 12 designs, that project would typically take a minimum of 2-4 hours of my time. So, at the bare minimum that’s 12 hours of work for $3k. If you divide that per hour that’s $125 hour minimum. Not bad right? 

Now let’s say I use an AI design tool like Midjourney. I can make just one unique design and get 12 unique images that are just as good, in under 10 seconds. How much does that now make you per hour? Could you lower your prices, reduce turnaround time, or improve profitability?

The good news is you can do both if you use AI technology as a tool- it now becomes a win-win win for everyone. 

At the end of the day the most valuable thing to the client is that the design problem they have is being solved at the highest level and quality possible, regardless if it was designed with AI or without it. 

A Question Well Asked is a Problem Half Solved 

How you communicate your vision to AI design tools is the skill you will need to improve on. The better the question you ask- the better the answer (design) these tools will return. If you ask for a banana this tool will just create a basic image of a banana by itself. 


If you ask it to make a large green banana on a sunny tropical beach that’s in the hand of a monkey who is handing it to his monkey girlfriend that looks like an oil painting from the 1920’s that’s exactly what it will give you.

Can AI replace graphic designers? Here's an image created from Midjourney
First image draft of the inquiry above input into Midjourney.

The biggest limitation to the design is in how you communicate it to the tool you are using. This will be the creative flair needed to make something truly unique and memorable. 

The biggest limitation to the design is in how you communicate it to the tool you are using. This will be the creative flair needed to make something truly unique and memorable. 

The other part that is so unique is that it learns as you go along, taking information from your previous questions and solving the problem even better each time.

As you get your first design back you will notice things that you wish you would have added or that are missing entirely and you will be able to make iterations to that design simply by rewording or better communicating what it is that you want. 

It’s this continued clarity of vision that will power the growth engine for AI. As it produces more it learns more, and that puts us in the driver’s seat for how this technology can be used to improve the creative process. You will have to identify the problem, diagnose it, then be able to effectively communicate the solution you are looking for to the AI in order for it to solve the problem. 

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AI Will Replace Some Designers 

Yes, people will lose their jobs to AI. Companies will cut their expenses and implement cost effective tools to save themselves money.


In my opinion this is going to shine a light on the designers that have been hiding in the shadows who were in it for the wrong reasons. Essentially shaking out the loose hands and exposing the people who are doing it for just the money instead of creative impact. 

I believe it will reward the truly passionate designers that love creating the best design possible for their clients, regardless of the tools that are being used to do it. Their initial investment into the creative process will become better and the designs will stand out from everyone else.

Ever heard of a “Happy Accident” this is what I refer to as Creative Flair. Some of my favorite designs came to life from me accidentally hitting the wrong key on my keyboard, and altering my design in a way that actually makes it look better unintentionally. AI can’t replicate human creativity and flawed nature, it runs on rules! 

Communication is everything when it comes to AI.

In order to connect with people we have to possess empathy. To be a great communicator you need to understand human psychology, emotions, and culture.

An AI can’t have a heart to converse, be vulnerable, or understand what it’s like to grow up in a broken home experiencing trauma, and hurts that influence the way you think about life or how we make decisions. 

The only people that will be replaced are the ones that dig their feet in and bury their heads in the sand as this becomes more of a way of life and business. They will pass up on opportunities, and opportunities won’t even come their way because of their close mindedness.


All for what, our ego, or some “greater good” virtue we let ourselves believe is more important than us having success? 

AI Will Help Good Designers Become Great Designers 

The people that will benefit the most from this unstoppable force that is AI are those who go all in, learn the platforms, and implement it in a way that is most authentic to their wants and needs.

Designers will spend more time making their main designs better so they can produce multiple unique designs that are just as good as the original or better and that will be hard to compete with! 

Creative flair, out of the box thinking, problem solving, and communication skills are going to become more valuable than ever. I believe that this will push us to be more innovative, and break the rules of what we think good design looks like in all disciplines.

My advice to you: Focus on stacking skills that will improve your creativity, help build stronger relationships, become a better problem solver, and become your best and most authentic you possible. 

Key Takeaways from The Future of Design 

Up to this point the design industry has seen countless changes, websites like fiverr have made the design industry and many industries for that matter more competitive, AI will be yet another innovation that challenges and changes the landscape of graphic design in various ways.

Designers will need to become more creative, and learn better problem solving skills by asking better and better questions.


If you overuse, get lazy, and don’t use ai properly you will blend into the noise of everyone else trying to make a quick buck. This is your chance to do your best work ever and then use AI to enhance your art beyond what you thought was possible.

Lastly, it’s unavoidable that AI will become mainstream in design and people that resist it will regret it. Ai will only be used more frequently as time goes on and it will be a part of our daily life as designers in the future..

AI and the Future of Design Is There Still a

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Optimizing Zoom’s digital experience for explosive growth



Optimizing Zoom's digital experience for explosive growth

In February 2020, Zoom had millions of weekly visitors to their site, all of whom were coming to to do a handful of activities. Flashforward a month later to March, and Zoom’s traffic spiked to tens of millions of visitors every week. Those visitors arrived to not only use Zoom for a couple of work calls per week, but to entirely reinvent how they interacted with colleagues, partners, teachers, students, and even friends and family.   

Zoom used this opportunity to transform its users’ experience into incredible growth and customer happiness across geographies and verticals. How did they do it?  

At Opticon ’23, Alex London, Head of Digital Zoom and Jay Dettling, CEO of Hero Digital, joined Alex Atzberger, CEO, Optimizely to share how Zoom re-built their entire digital ecosystem. 

Keep reading to learn how Zoom partnered with Hero Digital and Optimizely to transform its customer experience and drive stellar results including these early wins: 

  • Page load improved by 60% 
  • Speed to market improved by 50% 
  • Conversion improvement of 10% 
  • Publishing time from days to minutes (reduced by about half) 

The Year the World “Hopped on a Zoom Call” — & What Came Next

In March 2020, Zoom watched as web traffic, sign-ups, users and attendees grew from millions to hundreds of millions virtually overnight. Not only did its customer base and user group skyrocket, but its core use cases did, too: online meeting rooms were now used to host weddings, game nights, and math classes. At the same time, corporate brainstorms, sales calls, and even government processes requiring the highest security clearances moved to  Zoom to continue working as normally as possible. 

To meet the incredible demand for new use cases and services, the Zoom team had to ideate, test, and ship new products and features on a timeline that the internal teams refer to as “at the speed of Zoom.” Their success meant that their brand entered a hallowed hall of exclusive brands whose names made the transition from noun to verb. It was the year of: “Can we Zoom?” 

Getting there wasn’t just about building and launching products and features;  that was only half the battle. To scale and continue delivering happiness to customers, the team needed to ensure they told the story of Zoom across all customer touchpoints. 

Their goals

  1. Reimagine and rebuild the entire digital stack (including attribution models, analytics systems, acquisition, and localization) 
  2. Move from an existing agnostic, one-size-fits-all model to a global, flexible digital experience to cater to personas, geographies, and use cases 
  3. Improve their speed to market to continue moving “at the speed of Zoom” 

The Tactical Challenges of Reimagining Zoom’s Digital Stack 

Zoom’s overarching goal was to put the story at every single touchpoint of the customer journey. Given the dramatic change in their business, building a new site for Zoom would be incredibly complicated. Yet, if they succeeded, they’d generate demand, better enable purchases, and support its users.  

So how did they do it? Before making the leap, they looked to their strategic partners — Hero Digital and Optimizely.




Zoom needed a new digital foundation to achieve all of its goals at scale. More importantly, their new foundation needed to untangle serious web traffic complexity.

Zoom has four primary visitor types — all arriving on Zoom’s marketing website by the millions. They include: 

  • Individuals and SMEs buying Zoom online 
  • Demo requests 
  • Product support requests 
  • Users and attendees accessing Zoom’s website as part of their workflow 

To add even more complexity, the teams needed to account for multi-lingual requirements for 20+ languages across the globe. 

“How do we build for these four levels of complexity? And how quickly can we move to tell our new platform story?” – Alex London, Head of Digital at Zoom

Before anything else, Zoom needed to build a new design system, and Hero Digital stepped in to help. Together, they built a minimum versatile component library that would scale across the website, mobile, ads, and anywhere else Zoom encountered customers. The initial minimum library featured 38 components with 29 variants and 8 page templates. 

Zoom also had to untangle the domain and subdomain issues of their own making. The past choice to build their digital foundation on ‘’ and create new subdomains for customers (coming in north of 10k subdomains) meant speed and ranking were complicated. Essentially, Zoom was competing with 10k+ sites that Zoom itself had created.  

Resolving this problem by choosing to unify content on a single domain, Zoom, Hero Digital, and Optimizely got to work. 

Hero Digital’s Foundation + Optimizely’s Architecture = Moving at the Speed of Zoom

By partnering with Hero Digital and Optimizely, Zoom reimagined its complete customer experience and upgraded to a best-in-class technology platform that combines AI-accelerated workflows with experiment-driven digital experiences. 


The team deployed the Optimizely Digital Experience Platform, featuring Optimizely Content Management System, Content Management Platform, and Experimentation, as the architecture to bring their foundation to life and scale faster than they could ever imagine.

Component Library + Optimizely CMS  

One of Zoom’s goals was to move from its existing agnostic model to a global, flexible digital experience to cater to personas, geographies, and use cases. To do that, they needed a modern content management system. 

In the first phase of the build, the team focused on Zoom’s marketing site, now untangled but still over 200 pages. They established a foundation on Optimizely’s Content Management System to create a foundation with a migration plan over months. 

Even in the earliest stages, the results were huge because the CMS meant Zoom can could now push global changes in just minutes. They save hundreds of hours of work across the company by: 

  • Eliminating the devops processes, which previously took days or weeks to work through
  • Reducing publishing processes by half even with new added governance steps


Optimizely’s Content Marketing Platform

Improving speed to market was Zoom’s third goal. With the first two goals unlocked by their phased migration to Optimizely’s CMS, they needed to not only unblock the velocity but also the creativity and collaboration in producing new content. Zoom’s teams receive 80-100 requests a week for new content across their digital properties. 


For Zoom, the re-build of the intake process for content requests was a key component of speeding up their processes. They built in guard rails and governance processes that when used within the CMP, reduced publishing time to minutes rather than days.



Now, with the first three goals— a reimagined digital stack, a flexible digital experience, and improved speed to market—accomplished, Zoom will focus on its next digital phase: experimentation and personalization. 

How could a digital experience platform help you navigate the next phase of your business? Learn more from the experts with access to The Forrester Wave: Digital Experience Platforms, Q4 2023 report.



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The Role of Enterprise Mobility Management in Modern Businesses



The Role of Enterprise Mobility Management in Modern Businesses

In today’s fast-paced business environment, Enterprise Mobility Management (EMM) has emerged as a critical facilitator for enhancing operational efficiency and competitiveness. EMM solutions streamline workflows, ensuring that enterprises can adapt to the rapidly changing digital landscape. This blog discusses the indispensable role of EMM in modern businesses, focusing on how it revolutionizes workflows and positions businesses for success.

EMM solutions act as the backbone for securely managing mobile devices, applications, and content that facilitate remote work and on-the-go access to company resources. With a robust EMM platform, businesses can ensure data protection and compliance with regulatory requirements, even in highly dynamic environments. This not only minimizes the risk of data breaches but also reinforces the company’s reputation for reliability and security.

Seamless Integration Across Devices

In today’s digital era, seamless integration across devices is not just a luxury; it’s a necessity for maintaining operational fluency within any organization. Our EMM solutions are designed to ensure that employees have secure and efficient access to the necessary resources, irrespective of the device being used. This cross-platform compatibility significantly enhances productivity by allowing for a unified user experience that supports both the agility and dynamism required in modern business operations. Leveraging cutting-edge technology, our solutions provide a cohesive ecosystem where data flows securely and effortlessly across mobile phones, tablets, and laptops, ensuring that your workforce remains connected and productive, regardless of their physical location. The adoption of our EMM solutions speaks volumes about an organization’s commitment to fostering a technologically forward and secure working environment, echoing its dedication to innovation and excellence.

Enhanced Productivity

EMM facilitates the seamless integration of mobile devices into the corporate environment, enabling employees to access corporate resources from anywhere. This flexibility significantly enhances productivity by allowing tasks to be completed outside of traditional office settings.

Unified Endpoint Management

The incorporation of Unified Endpoint Management (UEM) within EMM solutions ensures that both mobile and fixed devices can be managed from a single console, simplifying IT operations and enhancing security.


Advanced Security Protocols

Where cyber threats loom larger than ever, our EMM solutions incorporate cutting-edge security protocols designed to shield your organization’s data from unauthorized access and breaches. By consistently updating and refining our security measures, we ensure your assets are protected by the most advanced defenses available. This commitment to security not only safeguards your information but also reinforces your company’s reputation as a secure and trustworthy enterprise.

Data Protection

EMM solutions implement robust security measures to protect sensitive corporate data across all mobile devices. This includes encryption, secure VPN connections, and the ability to remotely wipe data from lost or stolen devices, thereby mitigating potential data breaches.

Compliance Management

By enforcing security policies and ensuring compliance with regulatory standards, EMM helps businesses avoid costly fines and reputational damage associated with data breaches.

Driving Operational Efficiency

In the quest to drive operational efficiency, our solutions streamline processes, reduce redundancies, and automate routine tasks. By leveraging cutting-edge technologies, we empower businesses to optimize their workflows, resulting in significant time and cost savings. Our approach not only enhances operational agility but also positions your organization at the forefront of innovation, setting a new standard in your industry.

Automated Workflows

By automating repetitive tasks, EMM reduces manual efforts, increases accuracy, and speeds up business processes. This automation supports operational efficiency and allows employees to focus on more strategic tasks.

Real-time Communication and Collaboration

EMM enhances communication and collaboration among team members by providing tools that facilitate real-time interactions. This immediate exchange of information accelerates decision-making processes and improves project outcomes.


Testimonials from Industry Leaders

Leaders in various industries have witnessed tangible benefits from implementing EMM solutions, including increased productivity, improved security, and enhanced operational efficiency. Testimonials from these leaders underscore the transformative impact of EMM on their businesses, solidifying its vital role in modern operational strategies.

Our commitment to innovation and excellence propels us to continually refine our EMM solutions, ensuring they remain at the cutting edge of technology. This dedication not only solidifies our standing as industry leaders but also guarantees that our clients receive the most advanced and effective operational tools available, tailored specifically to meet their unique business challenges.

Looking Ahead

The evolution of EMM solutions continues at a rapid pace, with advancements in technology such as Artificial Intelligence (AI), Machine Learning (ML), and the Internet of Things (IoT) further enhancing their capabilities. These developments promise even greater efficiencies, security measures, and competitive advantages for businesses willing to invest in the future of mobility management.

Our proactive approach to integrating emerging technologies with EMM solutions positions our clients at the forefront of their industries. By leveraging our deep technical expertise and industry insights, we empower businesses to not only adapt to but also lead in an increasingly digital world, ensuring they remain competitive and resilient amidst rapid technological shifts.

In conclusion, the role of Enterprise Mobility Management in modern businesses cannot be overstated. Its ability to revolutionize workflows, enhance security, and drive operational efficiency positions it as a foundational element of digital transformation strategies. We invite businesses to explore the potential of EMM solutions and partner with us to achieve unprecedented levels of success and innovation in the digital era. Together, we can redefine the boundaries of what is possible in business operations and set new benchmarks for excellence in the industry.

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Lessons From Air Canada’s Chatbot Fail



Lessons From Air Canada’s Chatbot Fail

Air Canada tried to throw its chatbot under the AI bus.

It didn’t work.

A Canadian court recently ruled Air Canada must compensate a customer who bought a full-price ticket after receiving inaccurate information from the airline’s chatbot.

Air Canada had argued its chatbot made up the answer, so it shouldn’t be liable. As Pepper Brooks from the movie Dodgeball might say, “That’s a bold strategy, Cotton. Let’s see if it pays off for ’em.” 

But what does that chatbot mistake mean for you as your brands add these conversational tools to their websites? What does it mean for the future of search and the impact on you when consumers use tools like Google’s Gemini and OpenAI’s ChatGPT to research your brand?


AI disrupts Air Canada

AI seems like the only topic of conversation these days. Clients expect their agencies to use it as long as they accompany that use with a big discount on their services. “It’s so easy,” they say. “You must be so happy.”

Boards at startup companies pressure their management teams about it. “Where are we on an AI strategy,” they ask. “It’s so easy. Everybody is doing it.” Even Hollywood artists are hedging their bets by looking at the newest generative AI developments and saying, “Hmmm … Do we really want to invest more in humans?  

Let’s all take a breath. Humans are not going anywhere. Let me be super clear, “AI is NOT a strategy. It’s an innovation looking for a strategy.” Last week’s Air Canada decision may be the first real-world distinction of that.

The story starts with a man asking Air Canada’s chatbot if he could get a retroactive refund for a bereavement fare as long as he provided the proper paperwork. The chatbot encouraged him to book his flight to his grandmother’s funeral and then request a refund for the difference between the full-price and bereavement fair within 90 days. The passenger did what the chatbot suggested.


Air Canada refused to give a refund, citing its policy that explicitly states it will not provide refunds for travel after the flight is booked.

When the passenger sued, Air Canada’s refusal to pay got more interesting. It argued it should not be responsible because the chatbot was a “separate legal entity” and, therefore, Air Canada shouldn’t be responsible for its actions.

I remember a similar defense in childhood: “I’m not responsible. My friends made me do it.” To which my mom would respond, “Well, if they told you to jump off a bridge, would you?”

My favorite part of the case was when a member of the tribunal said what my mom would have said, “Air Canada does not explain why it believes …. why its webpage titled ‘bereavement travel’ was inherently more trustworthy than its chatbot.”

The BIG mistake in human thinking about AI

That is the interesting thing as you deal with this AI challenge of the moment. Companies mistake AI as a strategy to deploy rather than an innovation to a strategy that should be deployed. AI is not the answer for your content strategy. AI is simply a way to help an existing strategy be better.

Generative AI is only as good as the content — the data and the training — fed to it.  Generative AI is a fantastic recognizer of patterns and understanding of the probable next word choice. But it’s not doing any critical thinking. It cannot discern what is real and what is fiction.


Think for a moment about your website as a learning model, a brain of sorts. How well could it accurately answer questions about the current state of your company? Think about all the help documents, manuals, and educational and training content. If you put all of that — and only that — into an artificial brain, only then could you trust the answers.

Your chatbot likely would deliver some great results and some bad answers. Air Canada’s case involved a minuscule challenge. But imagine when it’s not a small mistake. And what about the impact of unintended content? Imagine if the AI tool picked up that stray folder in your customer help repository — the one with all the snarky answers and idiotic responses? Or what if it finds the archive that details everything wrong with your product or safety? AI might not know you don’t want it to use that content.

ChatGPT, Gemini, and others present brand challenges, too

Publicly available generative AI solutions may create the biggest challenges.

I tested the problematic potential. I asked ChatGPT to give me the pricing for two of the best-known CRM systems. (I’ll let you guess which two.) I asked it to compare the pricing and features of the two similar packages and tell me which one might be more appropriate.

First, it told me it couldn’t provide pricing for either of them but included the pricing page for each in a footnote. I pressed the citation and asked it to compare the two named packages. For one of them, it proceeded to give me a price 30% too high, failing to note it was now discounted. And it still couldn’t provide the price for the other, saying the company did not disclose pricing but again footnoted the pricing page where the cost is clearly shown.

In another test, I asked ChatGPT, “What’s so great about the digital asset management (DAM) solution from [name of tech company]?” I know this company doesn’t offer a DAM system, but ChatGPT didn’t.


It returned with an answer explaining this company’s DAM solution was a wonderful, single source of truth for digital assets and a great system. It didn’t tell me it paraphrased the answer from content on the company’s webpage that highlighted its ability to integrate into a third-party provider’s DAM system.

Now, these differences are small. I get it. I also should be clear that I got good answers for some of my harder questions in my brief testing. But that’s what’s so insidious. If users expected answers that were always a little wrong, they would check their veracity. But when the answers seem right and impressive, even though they are completely wrong or unintentionally accurate, users trust the whole system.

That’s the lesson from Air Canada and the subsequent challenges coming down the road.

AI is a tool, not a strategy

Remember, AI is not your content strategy. You still need to audit it. Just as you’ve done for over 20 years, you must ensure the entirety of your digital properties reflect the current values, integrity, accuracy, and trust you want to instill.

AI will not do this for you. It cannot know the value of those things unless you give it the value of those things. Think of AI as a way to innovate your human-centered content strategy. It can express your human story in different and possibly faster ways to all your stakeholders.

But only you can know if it’s your story. You have to create it, value it, and manage it, and then perhaps AI can help you tell it well. 

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Cover image by Joseph Kalinowski/Content Marketing Institute

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