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How to Manage YouTube Comments

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How to Manage YouTube Comments


The YouTube section can be a fun place to engage your audience and continue the conversation. However, it can also be a source of negativity.

At its best, it can build community and at its worst, it can harm your brand and distract viewers from your content.

With this in mind, it’s important to know how to manage your comments. Discover how to delete and disable comments plus troubleshoot a common problem.

How to Turn on Comments on YouTube

When it comes to comments on a video-level, there are four main settings you can have:

  • Allow all comments – This allows user comments to be immediately visible.
  • Hold all comments for review – This requires you to approve every comment before it will show in the comment section. It will stay in the review tab for up to 60 days
  • Hold some comments for review – If some comments are flagged as potentially inappropriate by YouTube’s system, they will be hidden and held for review. You can also create a blocked words list that will hold comments containing or closely matching these terms.
  • Turn off comments – This prevents any user from leaving comments under your video.

When you start a channel on YouTube, the default comment setting is to hold inappropriate comments for review and allow all other comments to show immediately under the video.

If you had changed your settings and now want videos on your channel to display comments, you can do so by following these steps:

  1. Access your Studio dashboard and click on “Settings.”

    how to turn on comments on YouTube step 1

  2. Select “Upload defaults.”

    how to turn on comments on YouTube step 2

  3. Navigate to the “Advanced Settings” tab.

    how to turn on comments on YouTube step 3

  4. Scroll down to the “Comments” section and select “Allow all comments.”

    how to turn on comments on YouTube step 4

  5. Scroll down to the “Comments” section.

how to turn on comments on YouTube step 5

How to Delete YouTube Comments

When it comes to deleting YouTube comments, the rule of thumb is to use it with intention.

It’s not sustainable or effective to delete every comment your brand disagrees with.

You might ask, “Well, what if a comment says something false or damaging about our brand?” In this case, responding to the comment may be a more effective strategy. This way, you address the comment and can redirect viewers.

To save time, focus on deleting comments that are hateful, explicit, or spammy.

  1. Open YouTube Studio.

  2. Select “Comments” from the sidebar.

  3. Sift through your published comments.

  4. Tap “More” to see the option to remove the comment.

  5. Delete and return to the “Comments” dashboard.

How to Turn Off Comments on YouTube

youtube comment section turned off

There are two ways to turn off comments on YouTube: at the channel-level and at the video-level.

Here’s how it works at the channel level:

  1. Access your Studio dashboard and click on “Settings.”

    how to turn off comments on youtube step 1

  2. Select “Upload defaults.”

    how to turn off comments on youtube step 2

  3. Navigate to the “Advanced Settings” tab.

how to turn off comments on youtube step 3

4. Scroll down to the Comments section.

how to turn off comments on youtube step 4

5. Select “Disable comments” and click “Save.”

how to turn off comments on youtube step 5

To turn off comments on a specific video, you can do this during the uploading process.

  1. In the “Details” tab of the upload, scroll all the way down to “Show more.”

    turn off comments on a specific video step 1

  2. Under “Comments and Ratings,” choose “Disable comments.”

turn off comments on a specific video step 2

Note that you can change this setting later after uploading your video.

Troubleshooting: Youtube Comments Not Loading

If your YouTube comments aren’t loading, there’s a good chance it’s your internet connection. If your connection is slow and unreliable, the comment section may not load properly.

Another reason why your comments may not load is if you’re using a different viewport. While on the web app, YouTube comments load automatically when you scroll, on the mobile app, you must tap to see the comments section.

Lastly, certain browser extensions may affect how elements load on a page. As such, test disabling your browser extensions if your comments are not loading.

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MARKETING

Salesforce winter 2023 release: The business executive’s guide

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Salesforce winter 2023 release: The business executive's guide

More than 150,000 companies are Salesforce customers. Salesforce’s share of the CRM market is about 25%. 

Few customers take advantage of the thrice-yearly release updates rolled out to every Salesforce user. I get it. Folks aren’t always paying attention to the releases because they’re focused on running their business, tending to the million things that come up each day. 

The full edition of this Winter’s ‘23 Release comes in at over 700 pages. The boiled-down, brass-tacks summary is still 32 pages.

Few business executives have the time and bandwidth to keep up with the ins and outs of these updates. Your admins and marketing operations people may slog through the whole doc but may not connect the dots between business initiatives and platform functionality. 

This series will connect those dots. I’ll summarize what you need to know about the latest release in five key categories: commerce, sales, service, marketing and loyalty programs.

I’ll cover the features that will help you make better decisions for your business and maximize how you use the platform. 

Based on features in this release, Salesforce is focused on:

  • Improving the base platform (adding ease that your hands-on admin and developer teams have requested for a long time).
  • Creating even more ways to connect with customers.
  • Offering more industry-tailored options that bring value to a business more quickly.

Robust support for subscription selling added to Commerce 

Adding a subscription pricing model benefits most businesses, whether you’re a fan belt manufacturer or an artisan dog food company.

Making it easier for your customer to buy your product is always a win-win, and this release makes implementing subscriptions more seamless from the backend with the Connect API tool. 

Connect API resources now support subscriptions and multiple product-selling models: 

  • One-time sales where products are sold for specific prices once. 
  • Term sales offer time-limited subscriptions. Products are sold and renewed for a specific amount of time, e.g. 12 months. 
  • Evergreen subscriptions offer products on a recurring basis until canceled.

Configuring charges for collecting local taxes in international jurisdictions was also enabled. 

Dig deeper: Salesforce unveils features to boost automation for marketing and sales


Get MarTech! Daily. Free. In your inbox.


Additions to sales enablement functionality

Overall, I’m loving the general focus on enablement through enhancements with dynamic forms, screen flows, and Slack integration. 

Teams can now build and launch enablement programs that drive to the most important KPIs for your business. You can now focus on specifics, like programs for a particular region or product, and offer incentives to drive business from them. 

And, dynamic form improvements mean end-users have more flexibility with fields and sections to display on page layouts. 

Sales teams can now better access, update, share records and get important notifications on their key accounts directly within Slack using a new integration. Sales can collaborate in account- and opportunity-focused Slack channels while accessing Salesforce data. 

And, you can make it easier for sales teams to work with colleagues throughout the enterprise in departments such as fulfillment, shipping, and finance. This is enabled using Slack and providing real-time access to data stored in Salesforce to everyone who needs it.

Next time, I’ll dive into the latest service, marketing, and loyalty programs features included in the Winter 2023 release.


Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.



About The Author

Joe Anzalone

Joe is Vice President, Salesforce Technology at Shift7 Digital. As a member of the Shift7 leadership team, Joe works to craft solutions and architectures that meet ambitious client goals using the power of the Salesforce platform, including product ownership for Shift7’s Industry GTM Accelerators. Joe brings more than 20 years of experience implementing Salesforce and other digital platforms including enterprise solutions and complex technology implementations. He sits on the Salesforce B2B Commerce product advisory board. Shift7 Digital is a Salesforce Ventures-backed agency, revolutionizing the digital experience for manufacturers, distributors, and their customers.

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