MARKETING
How to Optimize Videos for YouTube Search

How does YouTube SEO work? What are the steps to optimize your YouTube videos for search? The answer to these questions are simpler than you might think.
While it might seem difficult to get any exposure on YouTube, you can implement certain strategies to ensure that the YouTube algorithm favors you in the search results.
In this post, we’ll go over proven YouTube SEO tips that have worked for HubSpot’s YouTube channel and that will work for you, regardless of your channel size. Let’s get started.
How to Rank Videos on YouTube
To get videos to rank on YouTube, we must first understand the YouTube algorithm and YouTube’s ranking factors.
Just like any search engine, YouTube wants to deliver content that answers the searcher’s specific query. For instance, if someone searches for “how to tie a tie,” YouTube won’t deliver a video titled “how to tie your shoelaces.” Instead, it will serve search results that answer that specific query.
So, as you try your hand at YouTube SEO, think about how you can incorporate terms and phrases that are used by your target audience.
You’ll also need to think about YouTube analytics and engagement. When it ranks videos, YouTube cares about a metric called “watch time” — in other words, how long viewers stay on your video. A long watch time means that you’re delivering valuable content; a short watch time means that your content should likely not rank.
If you want your videos to rank, try to create content that’s optimized for longer watch times. You can, for instance, prompt users to stay until the end of the video by promising a surprise or a giveaway.
Is it worth optimizing videos on YouTube?
Trying to rank videos on YouTube might seem like a lost effort. Only the most well-known influencers and content creators seem to have any luck on the platform.
However, that’s not the case. As a business, you can enjoy views, comments, and likes on your videos — so long as you find the right audience for your content. In fact, finding and targeting the right audience is even more important than creating a “beautiful” video. If you’re actively solving your prospective customers’ problems with your YouTube videos, then you’ve done 90% of the YouTube optimization work.
In addition, ranking videos on YouTube is a key element of your inbound marketing strategy, even if it might not seem that way. As recently as a decade ago, inbound video marketing was a brand new idea. Marketers were learning that they couldn’t just publish a high volume of content — it also had to be high-quality and optimized in ways that made it as discoverable as possible through search engines.
That content was once largely limited to the written word. Today, that’s no longer the case. Today, a comprehensive content strategy includes written work like blogs and ebooks, as well as media like podcasts, visual assets, and videos. And with the rise of other content formats comes the need to optimize them for search. One increasingly important place to do that is on YouTube.
If you’re feeling lost, don’t worry. We cover the most important YouTube SEO tips below, so that you can effectively optimize your content for YouTube search.
YouTube SEO Tips
- Rename your video file using a target keyword.
- Insert your keyword naturally in the video title.
- Optimize your video description.
- Tag your video with popular keywords that relate to your topic.
- Categorize your video.
- Upload a custom thumbnail image for your video’s result link.
- Use an SRT file to add subtitles & closed captions.
- Add Cards and End Screens to increase your YouTube channel’s viewership.
- Add hashtags to increase reach.
- Create a playlist about your video’s general topic.
- Optional: Leave a pinned comment on your own video.
1. Rename your video file using a target keyword.
Just like you would when optimizing written content, you’ll use an SEO tool to first identify keywords you’d like your video to focus on (you can browse popular YouTube SEO tools below these tips, or just click that link earlier in this sentence).
With a keyword identified, the first place you should put it is your video file — before you even upload it to YouTube. Why? YouTube can’t actually “watch” your video to see how relevant it is to your target keyword, and as you’ll learn in the tips below, there are only so many places you can safely insert this keyword on your video’s viewing page once it’s published. But, YouTube can read your video’s file name and all the code that comes with it when it’s uploaded.
With that in mind, replace the “business_ad_003FINAL.mov” file name (don’t be embarrassed … we’ve all been there during post-production) with your desired keyword. If your keyword is “house painting tips,” for example, your video’s file name should be “house-painting-tips” followed by your preferred video file type (MOV, MP4, and WMV are some of the most common that are compatible with YouTube).
2. Insert your keyword naturally in the video title.
When we search for videos, one of the first things that our eyes are drawn to is the title. That’s often what determines whether or not the viewer will click to watch your video, so the title should not only be compelling, but also clear and concise.
Although your keyword plays a big part in your video title, it also helps if the title closely matches what the viewer is searching for. Research conducted by Backlinko found that videos with an exact keyword match in the title have only a slight advantage over those that don’t. Here’s a linear representation of those findings:
So, while “using your target keyword in your title may help you rank for that term,” report author Brian Dean explains, “the relationship between keyword-rich video titles and rankings” isn’t always a strong one. Nonetheless, it’s a good idea to optimize your title for this keyword so long as it fits naturally into a title that tells viewers exactly what they’re about to see.
Lastly, make sure to keep your title fairly short — HubSpot campaigns manager Alicia Collins recommends limiting it to 60 characters to help keep it from getting cut off in results pages.
3. Optimize your video description.
First things first: According to Google, the official character limit for YouTube video descriptions is 1,000 characters. And while it’s okay to use all of that space, remember that your viewer most likely came here to watch a video, not to read an essay.
If you do choose to write a longer description, keep in mind that YouTube only displays the first two or three lines of text — that amounts to about 100 characters. After that point, viewers have to click “show more” to see the full description. That’s why we suggest front-loading the description with the most important information, like CTAs or crucial links.
As for optimizing the video itself, it doesn’t hurt to add a transcript of the video, especially for those who have to watch it without volume. That said, Backlinko’s research also found no correlation between descriptions that were optimized for a certain keyword and the rankings for that term.
Dean is careful not to encourage ditching an optimized description altogether, though. “An optimized description helps you show up in the suggested videos sidebar,” he writes, “which is a significant source of views for most channels.”
4. Tag your video with popular keywords that relate to your topic.
YouTube suggests using tags to let viewers know what your video is about. But you’re not just informing your viewers — you’re also informing YouTube itself. Dean explains that the platform uses tags “to understand the content and context of your video.”
That way, YouTube figures out how to associate your video with similar videos, which can broaden your content’s reach. But choose your tags wisely. Don’t use an irrelevant tag because you think it’ll get you more views — in fact, Google might penalize you for that. And similar to your description, lead with the most important keywords, including a good mix of those that are common and more long-tail (as in, those that answer a question like “how do I?”).
5. Categorize your video.
Once you upload a video, you can categorize it under “Advanced settings.” Choosing a category is another way to group your video with similar content on YouTube so it winds up in different playlists and gains exposure to more viewers who identify with your audience.
It might not be as simple as it looks. In fact, it’s important to go through a comprehensive process to determine which category each video belongs in. Answer questions like:
- Who are the top creators within the category? What are they known for and what do they do well?
- Are there any patterns between the audiences of similar channels within a given category?
- Do the videos within a similar category have share qualities like production value, length, or format?
6. Upload a custom thumbnail image for your video’s result link.
Your video thumbnail is the main image viewers see when scrolling through a list of video results. Along with the video’s title, that thumbnail sends a signal to the viewer about the video’s content, so it can impact the number of clicks and views your video receives.
While you can always pick one of the thumbnail options auto-generated by YouTube, we highly recommend uploading a custom thumbnail. YouTube recommends the use of images that are 1280×720 pixels — representing a 16:9 ratio — that are saved as 2MB or smaller .jpg, .gif, .bmp, or .png files. If you follow those parameters, it can help to ensure that your thumbnail appears with equally high quality across multiple viewing platforms.
It’s important to note that your YouTube account has to be verified in order to upload a custom thumbnail image. To do that, visit youtube.com/verify and follow the instructions listed there.
7. Use an SRT File to add subtitles & closed captions.
Like much of the other text we’ve discussed here, subtitles and closed captions can boost YouTube search optimization by highlighting important keywords.
In order to add subtitles or closed captions to your video, you’ll have to upload a supported text transcript or timed subtitles file. For the former, you can also directly enter transcript text for a video so that it auto-syncs with the video.
Adding subtitles follows a similar process, however, you can limit the amount of text you want displayed. For either, head to your video manager then click on “Videos” under “Video Manager.” Find the video you want to add subtitles or closed captioning to, and click the drop-down arrow next to the edit button. Then, choose “Subtitles/CC.” You can then select how you’d like to add subtitles or closed captioning.
Find out how to add closed captions to your YouTube video in the video below.
8. Add Cards and End Screens to increase your YouTube channel’s viewership.
Cards
When you’re watching a video, have you ever seen a small white, circular icon with an “i” in the center appear in the corner, or a translucent bar of text asking you to subscribe? Those are Cards, which YouTube describes as “preformatted notifications that appear on desktop and mobile which you can set up to promote your brand and other videos on your channel.”
You can add up to five cards to a single video, and there are six types:
- Channel cards that direct viewers to another channel.
- Donation cards to encourage fundraising on behalf of U.S. nonprofit organizations.
- Fan funding to ask your viewers to help support the creation of your video content.
- Link cards, which direct viewers to an external site, approved crowdfunding platform, or an approved merchandise selling platform.
- Poll cards, which pose a question to viewers and allow them to vote for a response.
- Video or playlist cards, which link to other YouTube content of this kind.
For detailed steps on adding a card to your video, follow these official steps from Google, or check out the video below.
End Screens
End screens display similar information as cards, but as you may have guessed, they don’t display until a video is over, and are a bit more visually detailed in nature. A good example is the overlay with a book image and a visual link to view more on the video below:
There are a number of detailed instructions for adding end screens depending on what kind of platform you want to design them for, as well as different types of content allowed for them by YouTube. Google outlines the details for how to optimize for all of those considerations here.
It’s important to note that YouTube is always testing end screens to try to optimize the viewer experience, so there are times when “your end screen, as designated by you, may not appear.” Take these factors into account as you decide between using either cards or end screens.
These factors may seem a bit complicated and time-consuming, but remember: The time people spend watching YouTube on their TV has more than doubled year over year. There’s an audience to be discovered there, and when you optimize for YouTube, your chances of being discovered increase.
9. Add hashtags to increase reach.
Hashtags are a recent addition to the YouTube user interface that allow you to add related terms to your content, just as you would on LinkedIn or Instagram. Hashtags show up right above your video title for easy clicking and discoverability. You can use your company name, as HubSpot does below, or include related keywords.
We also recommend using hashtags in your YouTube description, but don’t go overboard; the YouTube algorithm constantly checks for spam. Overly hashtagging may get you inadvertently flagged. Instead of using every hashtag you can think of, choose 2-3 that you feel most accurately describe your video.
10. Create a playlist about your video’s general topic.
As you add more and more videos to your content library, group them in keyword-optimized playlists. This will not only further signal to YouTube what your videos are about, but it will also keep viewers clicking from video to video, increasing your view count and, by extension, your rankings.
For example, Yoga with Kassandra grouped all of its short yoga classes in a playlist titled “5-15 min Yoga Classes.” Not only is the title short and descriptive, but the playlist description includes related keywords such as ”10 minute yoga classes,” “10 minute morning yoga stretches,” and “bedtime yoga classes.”
11. Optional: Leave a pinned comment on your own video.
Leaving a comment on your video might seem over-the-top, but it’s a smart strategy. Not only do more comments improve your video’s rankability, but if you play your cards right, you can generate high levels of audience engagement. A pinned comment may result in hundreds of replies, like it did for Matt D’Avelia below:
Be sure to leave an engaging comment that furthers the conversation or provides more value for readers. Here at HubSpot, for example, we leave a resource pinned so that viewers can further their knowledge on the topic.
YouTube SEO Checklist
- Choose a target keyword for your video.
- Include the target keyword in the file name.
- Include the target keyword in the title.
- Include the keyword, as well as keyword variations, in the video description.
- Add related tags to your video.
- Add your video category.
- Upload a custom video thumbnail.
- Add subtitles and closed captions.
- Add cards and end screens that tie into the topic of your video.
- Add hashtags to your video.
- Create a playlist about your overarching topic.
- Optional: Leave a pinned comment to generate engagement or provide more value.
1. Choose a target keyword for your video. This can be a topic, a question, or a highly specific query. If you’re not sure of the right target keyword, use a keyword research tool, or simply explore YouTube’s existing content library for inspiration.
2. Include the target keyword in the file name. Don’t use spaces between each word, but rather dashes (-) or underscores (_).
3. Include the target keyword in the title. Next up, work the target keyword into the title of your video, but be creative, and be sure to do it naturally. You don’t want the title to simply be “.” The title is the first thing users will see, so try to create intrigue and interest while promising to help the viewer in some way.
4. Include the keyword, as well as keyword variations, in the video description. The video description is the lifeblood of your YouTube SEO strategy. Write a natural description with 1-2 mentions of your target keyword, as well as variations of this keyword.
5. Add related tags to your video. While most users don’t use tags to find videos, they can help the YouTube algorithm categorize your video and serve it to the appropriate audience. Add around 5-8 industry tags, being sure to not overdo it so that you’re not flagged as spam.
6. Add your video category. While not as specific as tags, categories help users find your video and helps the YouTube algorithm understand what your video is about. Categories come into play in the home page, the explore page, and the sidebar menu.
7. Upload a custom video thumbnail. Create a thumbnail that includes either a variation of your keyword or a short phrase that could generate clicks (such as “1,000 organic followers, fast!”). As mentioned, you’ll need to verify your YouTube channel to get access to custom thumbnail uploads.
8. Add subtitles and closed captions. Subtitles and closed captions are a much-needed accessibility component of your videos. They also indirectly help you optimize for YouTube search by giving YouTube a text version of your video content.
9. Add cards and end screens that tie into the topic of your video. Cards are equivalent to internal and external linking, and end screens allow you to engage viewers during those critical last few seconds when a viewer might be tempted to click to another piece of content.
10. Add hashtags to your video. Hashtags are different from tags. They show up above your video title and help you increase reach and authority by further signaling what your video is about.
11. Create a playlist about your overarching topic. One of the best ways to optimize YouTube videos is to create playlists. Finding a few related videos and putting them in a playlist will not only attract more viewers, but it will also help the YouTube algorithm understand how your video relates to others in your upload library.
12. Optional: Leave a pinned comment to generate engagement or provide more value. As a brand, you can and should comment on your own videos — not only to reply to others, but to provide more value to readers.
Now, most of the SEO tips above rely on you identifying a keyword and promoting your video correctly. And not all of those tips can be carried out through YouTube alone. To get the most bang for your videography buck, consider some of the tools below to optimize your video for search.
YouTube SEO Tools
- Ahrefs Keyword Explorer: For Keyword Research
- Canva: For Thumbnail Creation
- HubSpot: For Content Strategy
- VidIQ Vision: For Data Mining
- TubeBuddy: For Productivity
- Cyfe: For Analytics
1. Ahrefs Keywords Explorer
Ahrefs is a comprehensive SEO platform that allows you to monitor a website’s ranking, estimate the organic traffic you’d get from each keyword, and research keywords for which you might want to create new content.
One popular feature of Ahrefs is Keywords Explorer, which allows you to look up numerous details related to a keyword you’re interested in. And as you can see in the screenshot above, you can filter your keyword results by search engine — including YouTube.
Ahrefs Keywords Explorer gives you a keyword’s monthly search volume, how many clicks received by videos ranking for that keyword, related keywords, and more.
2. Canva
You might know Canva as a design template for creating all kinds of cards, photos, logos, and more. It just so happens this popular product has a Thumbnail Creator just for YouTube videos.
As stated in the tips above, thumbnail images are critical to promoting your content in YouTube search results and enticing users to click on your video. Using Canva’s Thumbnail Creator, you can create the perfect preview image for your video in 1280 x 720 pixels — the thumbnail dimensions YouTube requires.
3. HubSpot Content Strategy
Our content strategy tool, developed here at HubSpot, allows you to find popular keywords for which to create content and then organize these keywords into groupings — what we call “topic clusters.” By sorting your content into topic clusters, you can oversee which pieces of content are related to one another, which types of content you have planned, and what you’ve already created.
While the keywords you discover in HubSpot reflect their popularity in a standard Google search, many of these topics will also produce videos on Google’s search engine results pages. In those cases, you can create topic clusters that have both blog and YouTube content belonging to them.
Clustering your content — and linking from videos to blog posts, and vice-versa — can give you more authority in the eyes of Google and YouTube, while giving you more ways to capture traffic from the people searching your topic.
4. vidIQ Vision
This is a Chrome extension, available through Chrome’s web store in the link above, that helps you analyze how and why certain YouTube videos perform so well. This includes the tags a video has been optimized for, its average watch time, and even how quickly that video might be gaining traffic.
The vidIQ tool then provides an SEO “score” you can use to create content that performs (or outperforms) the results you already see on YouTube.
5. TubeBuddy
TubeBuddy is an all-in-one video platform that helps you manage the production, optimization, and promotion of your YouTube content. Its features include an automatic language translator (which helps you rank for non-English keywords), a keyword explorer, tag suggestions, a rank tracker for your published videos, and more.
6. Cyfe
Cyfe is a large software suite that offers, among other things, a YouTube analytics platform. On this platform, you can track performance on YouTube and on your site.
In addition to traffic analytics, Cyfe can show you which keywords you’re ranking for and which ones are most popular across various search engines. Sounds a lot like Google Analytics or Moz, right? That’s because Cyfe has data from both of those tools, and more, built into it.
No matter what SEO tip or tool you start with, a successful YouTube channel begins with good content. Make sure your viewers have something high-quality and relevant to watch when they find you. Want step-by-step help? Download our free guide on YouTube for Business below.
Editor’s note: This post was originally published in March 2013 and has been updated for comprehensiveness.
MARKETING
Comparing Credibility of Custom Chatbots & Live Chat

Addressing customer issues quickly is not merely a strategy to distinguish your brand; it’s an imperative for survival in today’s fiercely competitive marketplace.
Customer frustration can lead to customer churn. That’s precisely why organizations employ various support methods to ensure clients receive timely and adequate assistance whenever they require it.
Nevertheless, selecting the most suitable support channel isn’t always straightforward. Support teams often grapple with the choice between live chat and chatbots.
The automation landscape has transformed how businesses engage with customers, elevating chatbots as a widely embraced support solution. As more companies embrace technology to enhance their customer service, the debate over the credibility of chatbots versus live chat support has gained prominence.
However, customizable chatbot continue to offer a broader scope for personalization and creating their own chatbots.
In this article, we will delve into the world of customer support, exploring the advantages and disadvantages of both chatbots and live chat and how they can influence customer trust. By the end, you’ll have a comprehensive understanding of which option may be the best fit for your business.
The Rise of Chatbots
Chatbots have become increasingly prevalent in customer support due to their ability to provide instant responses and cost-effective solutions. These automated systems use artificial intelligence (AI) and natural language processing (NLP) to engage with customers in real-time, making them a valuable resource for businesses looking to streamline their customer service operations.
Advantages of Chatbots
24/7 Availability
One of the most significant advantages of custom chatbots is their round-the-clock availability. They can respond to customer inquiries at any time, ensuring that customers receive support even outside regular business hours.
Consistency
Custom Chatbots provide consistent responses to frequently asked questions, eliminating the risk of human error or inconsistency in service quality.
Cost-Efficiency
Implementing chatbots can reduce operational costs by automating routine inquiries and allowing human agents to focus on more complex issues.
Scalability
Chatbots can handle multiple customer interactions simultaneously, making them highly scalable as your business grows.
Disadvantages of Chatbots
Limited Understanding
Chatbots may struggle to understand complex or nuanced inquiries, leading to frustration for customers seeking detailed information or support.
Lack of Empathy
Chatbots lack the emotional intelligence and empathy that human agents can provide, making them less suitable for handling sensitive or emotionally charged issues.
Initial Setup Costs
Developing and implementing chatbot technology can be costly, especially for small businesses.
The Role of Live Chat Support
Live chat support, on the other hand, involves real human agents who engage with customers in real-time through text-based conversations. While it may not offer the same level of automation as custom chatbots, live chat support excels in areas where human interaction and empathy are crucial.
Advantages of Live Chat
Human Touch
Live chat support provides a personal touch that chatbots cannot replicate. Human agents can empathize with customers, building a stronger emotional connection.
Complex Issues
For inquiries that require a nuanced understanding or involve complex problem-solving, human agents are better equipped to provide in-depth assistance.
Trust Building
Customers often trust human agents more readily, especially when dealing with sensitive matters or making important decisions.
Adaptability
Human agents can adapt to various customer personalities and communication styles, ensuring a positive experience for diverse customers.
Disadvantages of Live Chat
Limited Availability
Live chat support operates within specified business hours, which may not align with all customer needs, potentially leading to frustration.
Response Time
The speed of response in live chat support can vary depending on agent availability and workload, leading to potential delays in customer assistance.
Costly
Maintaining a live chat support team with trained agents can be expensive, especially for smaller businesses strategically.
Building Customer Trust: The Credibility Factor
When it comes to building customer trust, credibility is paramount. Customers want to feel that they are dealing with a reliable and knowledgeable source. Both customziable chatbots and live chat support can contribute to credibility, but their effectiveness varies in different contexts.
Building Trust with Chatbots
Chatbots can build trust in various ways:
Consistency
Chatbots provide consistent responses, ensuring that customers receive accurate information every time they interact with them.
Quick Responses
Chatbots offer instant responses, which can convey a sense of efficiency and attentiveness.
Data Security
Chatbots can assure customers of their data security through automated privacy policies and compliance statements.
However, custom chatbots may face credibility challenges when dealing with complex issues or highly emotional situations. In such cases, the lack of human empathy and understanding can hinder trust-building efforts.
Building Trust with Live Chat Support
Live chat support, with its human touch, excels at building trust in several ways:
Empathy
Human agents can show empathy by actively listening to customers’ concerns and providing emotional support.
Tailored Solutions
Live chat agents can tailor solutions to individual customer needs, demonstrating a commitment to solving their problems.
Flexibility
Human agents can adapt to changing customer requirements, ensuring a personalized and satisfying experience.
However, live chat support’s limitations, such as availability and potential response times, can sometimes hinder trust-building efforts, especially when customers require immediate assistance.
Finding the Right Balance
The choice between custom chatbots and live chat support is not always binary. Many businesses find success by integrating both options strategically:
Initial Interaction
Use chatbots for initial inquiries, providing quick responses, and gathering essential information. This frees up human agents to handle more complex cases.
Escalation to Live Chat
Implement a seamless escalation process from custom chatbots to live chat support when customer inquiries require a higher level of expertise or personal interaction.
Continuous Improvement
Regularly analyze customer interactions and feedback to refine your custom chatbot’s responses and improve the overall support experience.
Conclusion
In the quest to build customer trust, both chatbots and live chat support have their roles to play. Customizable Chatbots offer efficiency, consistency, and round-the-clock availability, while live chat support provides the human touch, empathy, and adaptability. The key is to strike the right balance, leveraging the strengths of each to create a credible and trustworthy customer support experience. By understanding the unique advantages and disadvantages of both options, businesses can make informed decisions to enhance customer trust and satisfaction in the digital era.
MARKETING
The Rise in Retail Media Networks

As LL Cool J might say, “Don’t call it a comeback. It’s been here for years.”
Paid advertising is alive and growing faster in different forms than any other marketing method.
Magna, a media research firm, and GroupM, a media agency, wrapped the year with their ad industry predictions – expect big growth for digital advertising in 2024, especially with the pending US presidential political season.
But the bigger, more unexpected news comes from the rise in retail media networks – a relative newcomer in the industry.
Watch CMI’s chief strategy advisor Robert Rose explain how these trends could affect marketers or keep reading for his thoughts:
GroupM expects digital advertising revenue in 2023 to conclude with a 5.8% or $889 billion increase – excluding political advertising. Magna believes ad revenue will tick up 5.5% this year and jump 7.2% in 2024. GroupM and Zenith say 2024 will see a more modest 4.8% growth.
Robert says that the feeling of an ad slump and other predictions of advertising’s demise in the modern economy don’t seem to be coming to pass, as paid advertising not only survived 2023 but will thrive in 2024.
What’s a retail media network?
On to the bigger news – the rise of retail media networks. Retail media networks, the smallest segment in these agencies’ and research firms’ evaluation, will be one of the fastest-growing and truly important digital advertising formats in 2024.
GroupM suggests the $119 billion expected to be spent in the networks this year and should grow by a whopping 8.3% in the coming year. Magna estimates $124 billion in ad revenue from retail media networks this year.
“Think about this for a moment. Retail media is now almost a quarter of the total spent on search advertising outside of China,” Robert points out.
You’re not alone if you aren’t familiar with retail media networks. A familiar vernacular in the B2C world, especially the consumer-packaged goods industry, retail media networks are an advertising segment you should now pay attention to.
Retail media networks are advertising platforms within the retailer’s network. It’s search advertising on retailers’ online stores. So, for example, if you spend money to advertise against product keywords on Amazon, Walmart, or Instacart, you use a retail media network.
But these ad-buying networks also exist on other digital media properties, from mini-sites to videos to content marketing hubs. They also exist on location through interactive kiosks and in-store screens. New formats are rising every day.
Retail media networks make sense. Retailers take advantage of their knowledge of customers, where and why they shop, and present offers and content relevant to their interests. The retailer uses their content as a media company would, knowing their customers trust them to provide valuable information.
Think about these 2 things in 2024
That brings Robert to two things he wants you to consider for 2024 and beyond. The first is a question: Why should you consider retail media networks for your products or services?
Advertising works because it connects to the idea of a brand. Retail media networks work deep into the buyer’s journey. They use the consumer’s presence in a store (online or brick-and-mortar) to cross-sell merchandise or become the chosen provider.
For example, Robert might advertise his Content Marketing Strategy book on Amazon’s retail network because he knows his customers seek business books. When they search for “content marketing,” his book would appear first.
However, retail media networks also work well because they create a brand halo effect. Robert might buy an ad for his book in The New York Times and The Wall Street Journal because he knows their readers view those media outlets as reputable sources of information. He gains some trust by connecting his book to their media properties.
Smart marketing teams will recognize the power of the halo effect and create brand-level experiences on retail media networks. They will do so not because they seek an immediate customer but because they can connect their brand content experience to a trusted media network like Amazon, Nordstrom, eBay, etc.
The second thing Robert wants you to think about relates to the B2B opportunity. More retail media network opportunities for B2B brands are coming.
You can already buy into content syndication networks such as Netline, Business2Community, and others. But given the astronomical growth, for example, of Amazon’s B2B marketplace ($35 billion in 2023), Robert expects a similar trend of retail media networks to emerge on these types of platforms.
“If I were Adobe, Microsoft, Salesforce, HubSpot, or any brand with big content platforms, I’d look to monetize them by selling paid sponsorship of content (as advertising or sponsored content) on them,” Robert says.
As you think about creative ways to use your paid advertising spend, consider the retail media networks in 2024.
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Cover image by Joseph Kalinowski/Content Marketing Institute
MARKETING
AI driving an exponential increase in marketing technology solutions

The martech landscape is expanding and AI is the prime driving force. That’s the topline news from the “Martech 2024” report released today. And, while that will get the headline, the report contains much more.
Since the release of the most recent Martech Landscape in May 2023, 2,042 new marketing technology tools have surfaced, bringing the total to 13,080 — an 18.5% increase. Of those, 1,498 (73%) were AI-based.

“But where did it land?” said Frans Riemersma of Martech Tribe during a joint video conference call with Scott Brinker of ChiefMartec and HubSpot. “And the usual suspect, of course, is content. But the truth is you can build an empire with all the genAI that has been surfacing — and by an empire, I mean, of course, a business.”
Content tools accounted for 34% of all the new AI tools, far ahead of video, the second-place category, which had only 4.85%. U.S. companies were responsible for 61% of these tools — not surprising given that most of the generative AI dynamos, like OpenAI, are based here. Next up was the U.K. at 5.7%, but third place was a big surprise: Iceland — with a population of 373,000 — launched 4.6% of all AI martech tools. That’s significantly ahead of fourth place India (3.5%), whose population is 1.4 billion and which has a significant tech industry.
Dig deeper: 3 ways email marketers should actually use AI
The global development of these tools shows the desire for solutions that natively understand the place they are being used.
“These regional products in their particular country…they’re fantastic,” said Brinker. “They’re loved, and part of it is because they understand the culture, they’ve got the right thing in the language, the support is in that language.”
Now that we’ve looked at the headline stuff, let’s take a deep dive into the fascinating body of the report.
The report: A deeper dive
Marketing technology “is a study in contradictions,” according to Brinker and Riemersma.
In the new report they embrace these contradictions, telling readers that, while they support “discipline and fiscal responsibility” in martech management, failure to innovate might mean “missing out on opportunities for competitive advantage.” By all means, edit your stack meticulously to ensure it meets business value use cases — but sure, spend 5-10% of your time playing with “cool” new tools that don’t yet have a use case. That seems like a lot of time.
Similarly, while you mustn’t be “carried away” by new technology hype cycles, you mustn’t ignore them either. You need to make “deliberate choices” in the realm of technological change, but be agile about implementing them. Be excited by martech innovation, in other words, but be sensible about it.
The growing landscape
Consolidation for the martech space is not in sight, Brinker and Riemersma say. Despite many mergers and acquisitions, and a steadily increasing number of bankruptcies and dissolutions, the exponentially increasing launch of new start-ups powers continuing growth.
It should be observed, of course, that this is almost entirely a cloud-based, subscription-based commercial space. To launch a martech start-up doesn’t require manufacturing, storage and distribution capabilities, or necessarily a workforce; it just requires uploading an app to the cloud. That is surely one reason new start-ups appear at such a startling rate.
Dig deeper: AI ad spending has skyrocketed this year
As the authors admit, “(i)f we measure by revenue and/or install base, the graph of all martech companies is a ‘long tail’ distribution.” What’s more, focus on the 200 or so leading companies in the space and consolidation can certainly be seen.
Long-tail tools are certainly not under-utilized, however. Based on a survey of over 1,000 real-world stacks, the report finds long-tail tools constitute about half of the solutions portfolios — a proportion that has remained fairly consistent since 2017. The authors see long-tail adoption where users perceive feature gaps — or subpar feature performance — in their core solutions.
Composability and aggregation
The other two trends covered in detail in the report are composability and aggregation. In brief, a composable view of a martech stack means seeing it as a collection of features and functions rather than a collection of software products. A composable “architecture” is one where apps, workflows, customer experiences, etc., are developed using features of multiple products to serve a specific use case.
Indeed, some martech vendors are now describing their own offerings as composable, meaning that their proprietary features are designed to be used in tandem with third-party solutions that integrate with them. This is an evolution of the core-suite-plus-app-marketplace framework.
That framework is what Brinker and Riemersma refer to as “vertical aggregation.” “Horizontal aggregation,” they write, is “a newer model” where aggregation of software is seen not around certain business functions (marketing, sales, etc.) but around a layer of the tech stack. An obvious example is the data layer, fed from numerous sources and consumed by a range of applications. They correctly observe that this has been an important trend over the past year.
Build it yourself
Finally, and consistent with Brinker’s long-time advocacy for the citizen developer, the report detects a nascent trend towards teams creating their own software — a trend that will doubtless be accelerated by support from AI.
So far, the apps that are being created internally may be no more than “simple workflows and automations.” But come the day that app development is so democratized that it will be available to a wide range of users, the software will be a “reflection of the way they want their company to operate and the experiences they want to deliver to customers. This will be a powerful dimension for competitive advantage.”
Constantine von Hoffman contributed to this report.
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