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Key Definitions & Marketing Examples [2023]



Key Definitions & Marketing Examples [2023]

Streaming video is an increasingly popular and effective way of reaching modern viewers and is the ideal choice for brands that want to engage potential customers in the discovery phase of the consumer journey.

Streaming video advertising provides an effective connection between a brand and an interested consumer through the trinity of sight, sound, and motion. Streaming also allows brands to optimize their ads with modern machine learning and future proof them with first party data.

Today, ad-supported services within the video landscape include some of the most recognizable names on the market, including HuluTubiParamount+, Peacock, and Discovery+ just to name a few.

As marketers, we know that video has been notoriously hard to measure compared to traditional display and search ads. But those days are behind us now.

Here’s a breakdown of OTT advertising and how brands are buying, targeting, and measuring the success of their OTT video campaigns. In the following blog article, we will discuss

What Is OTT Advertising?

OTT (over-the-top) advertising is advertising delivered directly to viewers over the internet through streaming video services or devices. The channel allows media buyers to target precise audience segments and provides the advanced measurement capabilities that digital marketers have come to expect.

The term “over-the-top” comes from the ability to bypass traditional TV providers that control media distribution, helping advertisers reach their audiences directly. Going over the top allows media companies (and advertisers) freedom of movement without pre-planned broadcast schedules or geographic limitations.

Connected TV (CTV) vs. OTT

While we often see marketers use OTT and CTV interchangeably, the two concepts are not the same. However, they are closely related. OTT is a method of ad delivery that can take place on a number of devices. A connected TV refers to an internet-connected television that supports OTT ads. 

You may see OTT ads served on Connected TVs, but other devices can serve OTT ads as well. For example, you may see an OTT ad while watching Hulu on your mobile phone – in this case, there’s no television required.

The Benefits of OTT Advertising

Using OTT in advertising is crucial for several reasons. It helps target ads accurately, adapts to privacy changes, makes ads more relevant and engaging, and ensures brand safety while offering top-tier inventory without fraud. 

Precise targeting that eliminates waste

One of the powerful components of OTT is that it offers multiple layers of audience targeting. Depending on the platform and your approach to buying OTT, you can target based on the provider’s audience data, or in some cases, with layering your own customer data.

Most of the larger OTT platforms allow you to target against:

  • Interests and behaviors
  • Demographics
  • Location
  • Custom audiences (based on your first and third-party data sources)



Additionally, if you take a cross-channel approach to OTT, you can target and retarget the same audience across multiple channels and screens.

For example, with the right OTT strategy, you could reach your audience on their TV screens, then retargeted across OTT, audio, display, and more, creating a truly connected cross-channel ecosystem that moves the needle for your brand.

Resilience against privacy-led industry changes

With major data privacy-focused changes expected to heavily impact the ‘how’ of performance marketing targeting and measurement, many advertisers are seeking fresh solutions that allow them to shift some of their marketing dollars into areas that will continue to be highly targetable and measurable. 

In this moment of privacy, the TV screen is becoming one of the most targetable devices in an advertiser’s toolkit. Because the TV screen never had cookies or IDFA to begin with, their deprecation doesn’t affect TV screen targeting in the same way.

“Data is and will continue to be a big piece of the conversation going forward. With this ever-evolving space and with the way data is changing (and as we see cookies going away) first-party publisher data will be more important and deterministic data overall. Specifically in programmatic exchanges.” – Kayla Yee, Account Executive, Sling TV at Dish Media

Enhanced ad relevance and increased engagement

OTT advertising boosts engagement by tailoring ads to individual viewer preferences through data analysis. It offers precise targeting based on demographics and interests, ensuring ads reach the right audience. Interactive elements and varied ad formats make ads more engaging and encourage viewer interaction. Timing ads during relevant content enhances engagement, and frequency capping prevents ad fatigue. Detailed performance metrics help advertisers refine campaigns for better engagement results.

Better brand safety measures

For ensuring brand safety in OTT advertising, it’s crucial to employ precision in targeting and real-time reporting. Contextual targeting and transparent reporting capabilities play a pivotal role. By combining contextual data and categories, advertisers can establish finely tuned targeting criteria for their ad placements. This approach helps prevent the display of ads on channels deemed inappropriate for specific audiences, thereby avoiding association with “fake content” or unsuitable content.

Support for focused advertising strategies

Build and supplement base campaigns with focusedcomplementary strategies: incremental reach, manage frequency, target competitors, and focus on lapsed customers. Over the top video is a channel that can meet a wide variety of marketing and sales initiatives, thanks to growing capabilities in scaling, measuring, and data-driven targeting.

Many places talk about over the top in just the context of upper-funnel awareness or oversimplify OTT goals as being the same as TV goals. You can leverage OTT video as a full-funnel performance channel that does more than just build your brand; it can engage and move customers through the entire funnel.

Improved accountability

The landscape of advertising has evolved significantly, with OTT ad campaigns becoming highly measurable and optimizable. Unlike traditional TV advertising, where gauging effectiveness was challenging, OTT platforms provide precise metrics. Advertisers can track viewer engagement, click-through rates, and even demographic insights in real-time, allowing for data-driven decisions. This wealth of data empowers advertisers to optimize future campaigns, refining targeting, content, and ad formats for maximum impact.

OTT can be a full-funnel performance driver. What makes Tinuiti unique is that our approach focuses on the right fit for each brand. This can include traditional goals of reach and frequency. Or it can mean digital measurement, programmatic, or sponsorship — it all depends on the brand’s needs.

OTT Stats: Viewership, Ad Investments, Apps Continue to Grow

Brands with advanced digital strategies are adopting OTT advertising as part of their performance mix because the future of TV is becoming more digital and data-driven.

Streaming video stats show that viewing has gone mainstream in recent years, especially for younger audiences, whose viewing habits have shifted from cable viewing to streaming services and OTT apps such as Netflix, Hulu, Roku, Crackle, Plex, PlutoTV, Vimeo, Vevo, and more.


ott apps

According to the most recent data, 83 percent of consumers in the United States were using a subscription video-on-demand service in 2023, an increase of over 10 percentage points in five years. 

Where viewership consolidates, so does ad spending. Between October 2021 and January 2022, U.S. OTT ad spend reached $4 billion and accounted for 13% of the $32 billion total digital ad spending.

Beyond growing OTT video viewership, over-the-top marketing platforms are becoming more sophisticated, giving brands full-funnel targeting and attribution capabilities that weren’t available just a few short years ago.

At Tinuiti, we see OTT video as being ripe for two kinds of brands: TV advertisers that are looking to recapture some of the impressions and reach that are no longer available through traditional channels, and challenger brands that don’t have direct broadcast budgets but can play in the TV space for the first time through OTT. Consumers are moving to OTT channels and Connected TV. So brands need to start from the perspective that it can work; they just need to understand how to use it to their advantage.

How to Create an OTT Advertising Strategy

When it comes to making an OTT advertising plan, it’s usually best to rely on experts who know the ropes. But if you want a quick peek into how it’s done, here’s a simple step-by-step guide:

  • Plan the Campaign: First, figure out who your target audience is – who they are, what they like, where they live, and more. This helps you plan your advertising campaign for OTT effectively.
  • Pick Your Audience: With OTT ads, you can choose who sees your ads. You can group people based on their interests, what they do, or where they’re from.
  • Choose an OTT Platform: OTT platforms are where your ads show up, like Hulu or Roku. You can work with advertising professionals to configure where you want your ads to show across various streaming services.
  • Make Ad Content: Create interesting and relevant ads that your target audience will like. These could be commercials, promo videos, or short clips.
  • Buy Ads: After you’ve picked your platforms, you need to buy space for your ads. You can do this directly through the platform or use AI to automate the process.
  • Set a Schedule: Once you’ve bought ad space and sorted your audience, set up when and where your ads will appear on the OTT platform.
  • Check Performance: Keep an eye on how your ads are doing. Look at things like how many people watch them, click on them, or buy something.
  • Make Improvements: Based on how your ads are doing, you might need to change things. This could mean adjusting your ads, when they play, or who sees them.
  • Review Success & Mistakes: When your campaign is over, put together a report that shows how well it did (or didn’t do). This report helps you plan better for the next campaign.

Which Devices Display OTT Ads?

Over the top video advertisements can display across a myriad of devices (such as Roku or connected TV) and streaming services (such as OTT apps). Basically, if the device streams video over the internet, it can support OTT ads. Here are a few of the most popular OTT delivery channels:

  • Mobile devices
  • Personal computers
  • Smart TVs/Connected TVs
  • Streaming devices (Roku, Amazon Fire TV, Apple TV)
  • Gaming consoles

However, OTT ads don’t just “appear” on any of these devices — content delivery is facilitated through a number of OTT distribution channels.


ott advertising ecosystem


Key Types of OTT Platforms & Distribution Channels

Keep in mind that OTT channels deliver ads as well as content directly to customers. Viewers can access a wide array of on-demand movies, shows, and original content on platforms like Netflix and Amazon Prime. These channels also insert targeted ads, ensuring relevance to individual viewers through data-driven insights. This shift in content delivery and advertising caters to modern consumer preferences and challenges traditional TV models.

But here’s where things can get rather complicated. The streaming video landscape is complex and fragmented among devices, channels, platforms, and publishers.

It’s important to remember that the term ‘OTT’ is not a catch-all for the industry. Those who are super familiar with the concept are likely to use terms like AVOD/SVOD. So if you want to uplevel your knowledge, it’s helpful to know what these terms mean and which services fall into each category. Let’s dive in.

Subscription Video Streaming (SVOD)

Subscription video on demand (SVOD) streaming services require viewers to purchase a subscription. Some SVOD providers are entirely ad-free, but major platforms like Disney+ are beginning to offer ad-supported services at discount rates to subscribers. Netflix, Hulu, and Amazon Prime Video are three well-known SVOD services.

Ad-Supported Video Streaming (AVOD)

AVOD streaming services provide free content to consumers and are supported entirely by ads. Viewers typically are shown ads before, during, and after watching content. Crackle, Tubi, and Vudu are three of the most popular AVOD services among consumers today.

Virtual Multichannel Video Programming Distributors (vMVPD)

Similar to a traditional cable package, vMVPDs are streaming services that offer subscribers a small number of live TV channels delivered over the internet. For example, YouTube TV subscribers can stream live sports from a local station and over 100 national channels are available on Sling TV.

Types of OTT Ad Formats

Here’s a list of pros and cons based on different ad formats available: 

Banner Ads: These are small ads that appear at the top or bottom of the screen while watching content.

  • Pros: Non-intrusive and don’t disrupt the content. Constant visibility while watching content.
  • Cons: Limited space for conveying a message. May not grab as much attention as other ad formats.

Overlay Ads: These ads appear on top of the content without interrupting the viewing experience and are usually clickable, leading to a landing page.

  • Pros: Non-disruptive and maintain the viewing experience. Typically clickable, allowing for user engagement.
  • Cons: Limited screen space for content and branding. Effectiveness depends on viewer interaction.

Pre-roll Ads: These brief ads typically last for 15-30 seconds and show up before the main content begins.

  • Pros: Ensure high visibility as they play before the main content. Provide a captive audience.
  • Cons: Can be seen as interruptive and may annoy viewers. Limited time to convey a message.

Mid-roll Ads: These ads pop up in the middle of the content, often after a specific time, and are generally longer than pre-roll ads, ranging from 30 seconds to a few minutes.

  • Pros: Reach viewers during a content break, often when engagement is high. Longer duration allows for more comprehensive messaging.
  • Cons: Can disrupt the viewing experience and lead to viewer frustration. Placement timing is crucial to avoid annoyance.

Post-roll Ads: These ads appear after the main content ends, often longer than pre-roll ads, with durations ranging from a few seconds to several minutes.

  • Pros: Capture viewers’ attention after content completion. Extended duration provides space for storytelling.
  • Cons: May be skipped by viewers eager to leave the platform. Limited control over viewer engagement after content ends.

OTT Advertising Platforms

 Brands that invest in OTT video do so using a variety of different OTT distribution channels:

  • TV publishers
  • OTT native services
  • Streaming linear services
  • OTT devices


ott advertising platforms list including tv publishers, ott natives, streaming linear, and ott devices


While we won’t mention all of the platforms in this article, we’ll briefly dive into some of the more popular OTT channels and streaming devices that you’ve probably heard of, which include:

  • Roku
  • Hulu
  • SlingTV
  • Vimeo
  • Tubi
  • Amazon Fire
  • Twitch
  • Disney+ 
  • ESPN+ 
  • Peacock 
  • HBO Max 
  • Paramount+ 
  • Pluto TV 
  • DirectTV Now 
  • Crackle 
  • Vudu 
  • Freewheel 

Roku Advertising

Roku is unique in that it is both a streaming device and platform. In 2023, Roku reported a total of 71.6 million monthly active users in the United States. Not only is Roku popular with cord-cutters, but it’s also considered one of the pioneers and leaders in OTT advertising.


tv with roku homepage

Source: Roku


Roku’s native ad platform offers 15 and 30-second ad spots in addition to interactive video, overlays, and sponsorships.

Hulu Advertising

Hulu’s on-demand streaming service has over 48.3 million subscribers as of 2023.


Like Roku, Hulu’s ad platform includes a robust set of options for bidding, targeting, measuring, as well as different ad types.

Sling TV Advertising

Sling TV is a live TV streaming service that started in February 2015 – the first such service in the world. With it, viewers can use their tablets, phones, and computers to watch the same live and on-demand programs that would normally be limited to cable and satellite TV. As of 2023, it’s reported to have about 2 million subscribers.

Sling TV’s advertising model combines elements from traditional cable TV and that of more modern digital marketing techniques. Like traditional cable TV, brands are charged by impression and they can choose to advertise on a range of different networks with different content. Also, ads are not skippable, and cannot be fast-forwarded or blocked. 

But Sling TV also makes use of programmatic advertising, which allows brands to bid on desirable TV inventory in private auctions. This inventory is divided into live, linear, and on-demand programming. 

Tubi TV Advertising

Not far behind Hulu is another major OTT channel: Tubi TV. With over 74 million monthly active users (worldwide) and content rights that span over 250 partners, Tubi’s ad platform offers 15 and 30-second ad spots that are non-skippable.

Tubi is one of the last remaining truly free OTT platforms, supporting themselves entirely on ad breaks. This business model is clearly working for them – in 2020, they only had 33 million monthly active users, meaning their viewership has more than doubled in a 3-year period.

tubi tv homepage on smart tv

Source: Tubi

How Do You Buy OTT Ads?

Accessing OTT ads can also be complicated for newcomers, simply due to the fragmentation of platforms and the many different business models that distribute inventory.

In general, there are two ways brands buy OTT advertising: Guaranteed IOs (insertion orders) and Programmatic.


ott advertising ecosystems closed versus open


Breadth vs Depth: there are trade-offs to different OTT purchasing models.

Guaranteed IO (insertion orders) buys are set-priced, set impressions, usually based on reach and frequency.

Data-Driven Programmatic buys are based on a real-time bidding environment that allows the advertiser and the agency to maintain control of targeting but does not guarantee set impressions or frequency.


the two ways to buy ott advertising


Buying OTT Ads: Closed vs. Open Ecosystems

An important consideration for buying over the top inventory is what distinguishes as open versus closed ecosystems.

When you buy through Amazon OTT, for example you get access to all OTT inventory served through Amazon devices.

Open ecosystems, such as NBC Universal, enable brands to access inventory across multiple publishers.

When planning your OTT buying strategy, the conversation is about open ecosystems versus closed ecosystems. Amazon is a closed ecosystem in terms of inventory, measurement, data, and buying entry points. For some brand initiatives, it might make sense to work within a closed ecosystem such as Amazon or Google to access their data and measurement. However, for others, it might make sense to buy programmatically from Universal to access inventory and reach audiences across multiple devices and channels.

The truth is that there’s no one platform that sells everything. Ad inventory in any given hour can be split among several publishers, which is why it can be difficult to stay close to your audience if your inventory is consolidated with a single publisher. There are trade-offs with each.


example of Discovery fragmenting ad inventory between hulu, roku, and other streaming services


OTT video ads on a given channel can be split between multiple publishers in a single hour-long segment, which is why it can be beneficial to diversify your OTT across multiple services to ensure your message is reaching your audience.

OTT Video Content Best Practices

OTT ads are essentially video ads, but for a much more advanced audience. OTT audiences expect top-notch ad experiences.

Here are a few best practices to consider when creating and deploying your OTT ads.

hulu tv ad promoting live sports

Make sure video can be formatted for multiple devices

 When OTT ads are inserted into video segments, they can appear across multiple device types. Don’t assume that your ads will fit on a large screen TV. Identify sizing best practices so that your value proposition and call to action is immediately apparent on all screen types.

Keep it 30 seconds or less for non-skippable ads

 While you may want your ad to evoke the high-quality of a premium television channel placement, don’t fall into the trap of making it as long. Remember, OTT viewers have different expectations when it comes to streaming content. Keep it short and to the point (think 15 to 30 seconds) for non-skippables.

Leverage dynamic creative to deliver relevant, personalized experiences

 The look, sound, and feel of your videos should reflect that of where your audience is. This can include the day of the week, time of the day, geo-location, weather, and behavior signals. All of these can be combined to inform the creative of your OTT content.

Measuring Your OTT Ad Investment: Metrics & Methodology

 Like any digital channel, a measurement plan is key to determining the success of your investments, which means you need to take various KPIs into account.

  • Ad Impressions – Ad impressions are a metric that quantifies how often an advertisement is displayed to users. Each instance an ad loads, it counts as one impression, providing advertisers with a measure of their campaign’s visibility and potential audience reach.
  • Reach – This metric refers to the total number of unique individuals or households exposed to a particular marketing or advertising campaign within a specific timeframe.
  • Frequency – This refers to the average number of times a person or household is exposed to a particular advertisement within a specified time period.
  • Gross Rating Point (GRP): Gross Rating Points are a metric used in advertising to measure the total impact or exposure of an advertising campaign. It is calculated by multiplying the percentage of the target audience reached by the number of times they were exposed to the ad. GRP helps advertisers assess the overall reach and frequency of their campaign in relation to the total potential audience.
  • Cost per Point (CPP): Cost per Point is a metric that calculates the cost of reaching one percent of the target audience with a specific advertising campaign. It is derived by dividing the total cost of the campaign by the GRP achieved. CPP helps advertisers understand the efficiency of their advertising spending in relation to the size of the audience reached.
  • Target Rating Point (TRP): Target Rating Points are a variation of GRP specifically focused on the desired or target audience for an advertising campaign. TRP measures the percentage of the target audience reached and the frequency of exposure to the campaign. It helps advertisers gauge the effectiveness of their message in reaching the intended audience.
  • Video Completion Rate (VCR) – VCR simply describes how often a viewer watches your entire ad. VCR is usually between 90% and 100% for OTT ads because most devices and platforms feature non-skippable ads that are always in-view.
  • Cost per Completed View (CPCV) – This is a digital advertising metric that calculates the cost an advertiser pays when a viewer watches an entire video ad. It helps advertisers gauge the efficiency of their video ad campaigns in terms of viewer engagement and completion rates.
  • Cost per Acquisition (CPA) – An acquisition can mean that someone immediately purchased an item, or completed another specific desirable action, like visiting a particular website or landing page, downloading an application, or even visiting your brick-and-mortar store.
  • Return on Ad Spend (ROAS) – ROAS is a metric used in digital advertising to measure the effectiveness and profitability of an advertising campaign. It is calculated by dividing the revenue generated from the campaign by the total cost of the campaign.

The nature of OTT viewing means that most ads aren’t clickable; however. That means that tracking these metrics often requires a third-party attribution solution. This can mean working with a company such as Nielsen or Oracle to track device IDs and across platforms as well as offline touchpoints (such as entering a physical location, like a store)

Challenges of OTT Advertising

Beyond being a very fragmented landscape with competing business models, OTT is still a channel with inherent challenges for any brand looking to make the leap to the big screen.

1. Transparency

The number one way brands access OTT inventory is through a reseller or an aggregator. Unfortunately, this means that many brands are losing out on transparency because it’s difficult to determine whether their ads are showing on premium channels or less-than-popular segments. By using an OTT agency like Tinuiti, on the other hand, brands have more control, transparency, and access to data with first-party OTT publisher partnerships.

At Tinuiti, we own and operate all of our deals directly with virtually every TV and OTT publisher and platform. This gives us—and you—full transparency into each dollar spent, and the ability to granularly optimize for performance.

2. Measurement

Because OTT campaigns are delivered via television, there are challenges when it comes to attribution tracking. Unlike other digital channels, tracking clicks or in-store traffic isn’t as straightforward and can require a third-party to understand the full impact of your OTT ads.

Tinuiti’s OTT partnerships and technology ensure that you are tracking post-OTT exposure in terms of digital performance (such as website visits and conversions) as well as offline impact (such as brick and mortar visitation).

Whether you’re looking to measure visits and sales on your website, foot traffic to your stores, brand lift, or something else, it’s not a question of if OTT will work for you, but how.

3. Media Planning & Targeting

Buying OTT media is one thing, but understanding how your OTT campaigns fit into your larger media mix to impact your audience’s decisions requires a sophisticated strategy helmed by subject matter experts.

The real magic of our OTT program lies in our strategic cross-channel approach, which unifies your data strategy with sequential messaging across your media mix. This cross-channel strategy enables a unified audience experience across all channels and screens, and a sequential retargeting strategy that surrounds the consumer and drives conversion.

Examples of High-Impact OTT Advertising Campaigns

OTT advertising campaigns can significantly influence your overall marketing effectiveness. Let’s dive into two success stories from Tinuiti: Avocados From Mexico and OLLY.

How Avocados From Mexico Is Using OTT To Create Disruptive and Effective Ads

avocados from mexico logo


Avocados from Mexico know a thing or two about Super Bowl snacks. In the two months leading up to the Super Bowl in 2020, Avocados from Mexico put 240 million pounds of avocado out into the market — the equivalent of a football stadium covered with 30 feet of guacamole or the amount of guacamole consumed during the Super Bowl. 

Super Bowl advertising has done wonders for Avocados from Mexico’s brand. From 2016 to 2021, their brand recognition rose from 23% to 55%, and they’ve been the only brand in the history of the Super Bowl to be in the top one and top two places as a top digital performer among all of the brands that participated in the Super Bowl.

“We think that the worst thing that we can do as an organization is to just continue to do things just because we have done it in the past. So we say, let’s try other things, let’s try other avenues. Let’s reinvent ourselves and discover other territories,” Ivonne Kinser, Head of Digital Marketing and eCommerce for Avocados from Mexico says.



“Based on our experience, our most disruptive campaigns have been those that overlap two or more different technologies. And I think the reason why technology, innovation, disruption is moving today at a much faster pace than it did in the past is because of that. Because there are more technologies and because marketers are discovering different ways to bring those together,” Kinser says.

One recent example of disruptive ad technology? OTT advertising. Kinser explains that she sees over-the-top (OTT) advertising technology as an evolution of traditional advertising and a great opportunity to personalize the ad experience for consumers.

“We can now target households based on the consumption habits of that specific household,” Kinser says, noting that personalization is more important than ever before — and first-party data lets advertisers use OTT to create more personalized ad experiences,” she says.

To learn more, check out Kinser’s full interview on Tinuiti’s podcast “OffMute”

How OLLY is Destigmatizing Women’s Health Through OTT and Out-of-Home Placements


out-of-home placement for OLLY OTT campaign


OLLY partnered with the Tinuiti team to bring their latest campaign to life and to drive brand awareness while eliminating the shame around taboo topics like gynecological well-being.

After brainstorming with the OLLY team and getting inspiration for the amazing creative—Tinuiti strategically selected a multitude of partners to help get the masses ‘Lovin’ Their Libido.’

The media mix included wide-reach OTT activations such as Amazon Fire TV and Hulu, Audio spots with Stitcher/Pandora and Spotify, Digital Out-of-Home (DOOH) placements, YouTube, custom content through partnerships with Healthline and Bustle, such as sponsored editorials and an interactive quiz, and even flashy High-Impact Display activations through Big Happy.

“Despite being relatively new to the OLLY business, Tinuiti brought innovative ideas and a unique approach to this campaign that showed us that they truly understood our target market and OLLY’s values.” -Emily Zwerner, Sr. Marketing Director, OLLY

Want to learn more about the campaign results? Check out the full case study here.

Conclusion: The Future of OTT Advertising is Bright

OTT is disrupting the industry for good. As traditional TV continues to lose viewers, more consumers will use streaming apps and ad-supported OTT services like Hulu, Sling, and Pluto. By adding this new channel to your media mix, you have an unprecedented opportunity to target new audiences in new ways — and to do so ahead of competitors who aren’t as ad-savvy.

As OTT viewership continues to explode, so will the opportunities for brands adopting OTT video to support their sales and marketing goals.

If you want to learn more, get in touch with one of Tinuiti’s OTT experts here.

Editor’s Note: This post was originally published in March 2020 and has been updated for freshness, accuracy, and comprehensiveness.

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The Future of Content Success Is Social



The Future of Content Success Is Social

Here’s a challenge: search “SEO RFP” on Google. Click on the results, and tell me how similar they are.

We did the same thing every other SEO does: We asked, “What words are thematically relevant?” Which themes have my competitors missed?” How can I put them in?” AND “How can I do everything just slightly better than they can?”

Then they do the same, and it becomes a cycle of beating mediocre content with slightly less mediocre content.

When I looked at our high-ranking content, I felt uncomfortable. Yes, it ranked, but it wasn’t overly helpful compared to everything else that ranked.

Ranking isn’t the job to be done; it is just a proxy.

Why would a high-ranking keyword make me feel uncomfortable? Isn’t that the whole freaking job to be done? Not for me. The job to be done is to help educate people, and ranking is a byproduct of doing that well.

I looked at our own content, and I put myself in the seat of a searcher, not an SEO; I looked at the top four rankings and decided that our content felt easy, almost ChatGPT-ish. It was predictable, it was repeatable, and it lacked hot takes and spicy punches.

So, I removed 80% of the content and replaced it with the 38 questions I would ask if I was hiring an SEO. I’m a 25-year SME, and I know what I would be looking for in these turbulent times. I wanted to write the questions that didn’t exist on anything ranking in the top ten. This was a risk, why? Because, semantically, I was going against what Google was likely expecting to see on this topic. This is when Mike King told me about information gain. Google will give you a boost in ranking signals if you bring it new info. Maybe breaking out of the sea of sameness + some social signals could be a key factor in improving rankings on top of doing the traditional SEO work.

What’s worth more?

Ten visits to my SEO RFP post from people to my content via a private procurement WhatsApp group or LinkedIn group?

One hundred people to the same content from search?

I had to make a call, and I was willing to lose rankings (that were getting low traffic but highly valued traffic) to write something that when people read it, they thought enough about it to share it in emails, groups, etc.

SME as the unlock to standout content?

I literally just asked myself, “Wil, what would you ask yourself if you were hiring an SEO company? Then I riffed for 6—8 hours and had tons of chats with ChatGPT. I was asking ChatGPT to get me thinking differently. Things like, “what would create the most value?” I never constrained myself to “what is the search volume,” I started with the riffs.

If I was going to lose my rankings, I had to socially promote it so people knew it existed. That was an unlock, too, if you go this route. It’s work, you are now going to rely on spikes from social, so having a reason to update it and put it back in social is very important.

Most of my “followers” aren’t looking for SEO services as they are digital marketers themselves. So I didn’t expect this post to take off HUGLEY, but given the content, I was shocked at how well it did and how much engagement it got from real actual people.

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7 Things Creators Should Know About Marketing Their Book



7 Things Creators Should Know About Marketing Their Book

Writing a book is a gargantuan task, and reaching the finish line is a feat equal to summiting a mountain.


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Being position-less secures a marketer’s position for a lifetime



Optimove Positionless Marketer Optimove

On March 20, 2024, the Position-less Marketer was introduced on and my keynote address at Optimove’s user conference.

Since that initial announcement, we have introduced the term “Position-less Marketer” to hundreds of leading marketing executives and learned that readers and the audience interpreted it in several ways. This article will document a few of those interpretations and clarify what “position-less” means regarding marketing prowess.

As a reminder, data analytics and AI, integrated marketing platforms, automation and more make the Position-less Marketer possible. Plus, new generative AI tools like ChatGPT, Canna-GPT, Github, Copilot and DALL-E offer human access to powerful new capabilities that generate computer code, images, songs and videos, respectively, with human guidance.

Position-less Marketer does not mean a marketer without a role; quite the opposite

Speaking with a senior-level marketer at a global retailer, their first interpretation may be a marketer without a role/position. This was a first-glance definition from more than 60% of the marketers who first heard the term. But on hearing the story and relating it to “be position-less” in other professions, including music and sports, most understood it as a multidimensional marketer — or, as we noted, realizing your multipotentiality. 

One executive said, phrasing position-less in a way that clarified it for me was “unlocking your multidimensionality.” She said, “I like this phrase immensely.” In reality, the word we used was “multipotentiality,” and the fact that she landed on multidimensionality is correct. As we noted, you can do more than one thing.

The other 40% of marketing executives did think of the “Position-less Marketer” as a marketing professional who is not confined or defined by traditional marketing roles or boundaries. In that sense, they are not focused only on branding or digital marketing; instead, they are versatile and agile enough to adjust to the new conditions created by the tools that new technology has to offer. As a result, the Position-less Marketer should be comfortable working across channels, platforms and strategies, integrating different approaches to achieve marketing goals effectively.

Navigating the spectrum: Balancing specialization and Position-less Marketing

Some of the most in-depth feedback came from data analytic experts from consulting firms and Chief Marketing Officers who took a more holistic view.

Most discussions of the “Position-less Marketer” concept began with a nuanced perspective on the dichotomy between entrepreneurial companies and large enterprises.

They noted that entrepreneurial companies are agile and innovative, but lack scalability and efficiency. Conversely, large enterprises excel at execution but struggle with innovation due to rigid processes.

Drawing parallels, many related this to marketing functionality, with specialists excelling in their domain, but needing a more holistic perspective and Position-less Marketers having a broader understanding but needing deep expertise.

Some argued that neither extreme is ideal and emphasized the importance of balancing specialization and generalization based on the company’s growth stage and competitive landscape.

They highlight the need for leaders to protect processes while fostering innovation, citing Steve Jobs’ approach of creating separate teams to drive innovation within Apple. They stress the significance of breaking down silos and encouraging collaboration across functions, even if it means challenging existing paradigms.

Ultimately, these experts recommended adopting a Position-less Marketing approach as a competitive advantage in today’s landscape, where tight specialization is common. They suggest that by connecting dots across different functions, companies can offer unique value to customers. However, they caution against viewing generalization as an absolute solution, emphasizing the importance of context and competitive positioning.

These marketing leaders advocate for a balanced marketing approach that leverages specialization and generalization to drive innovation and competitive advantage while acknowledging the need to adapt strategies based on industry dynamics and competitive positioning.

Be position-less, but not too position-less — realize your multipotentiality

This supports what was noted in the March 20th article: to be position-less, but not too position-less. When we realize our multipotentiality and multidimensionality, we excel as humans. AI becomes an augmentation.

But just because you can individually execute on all cylinders in marketing and perform data analytics, writing, graphics and more from your desktop does not mean you should.

Learn when being position-less is best for the organization and when it isn’t. Just because you can write copy with ChatGPT does not mean you will write with the same skill and finesse as a professional copywriter. So be position-less, but not too position-less.

Position-less vs. being pigeonholed

At the same time, if you are a manager, do not pigeonhole people. Let them spread their wings using today’s latest AI tools for human augmentation.

For managers, finding the right balance between guiding marketing pros to be position-less and, at other times, holding their position as specialists and bringing in specialists from different marketing disciplines will take a lot of work. We are at the beginning of this new era. However, working toward the right balance is a step forward in a new world where humans and AI work hand-in-hand to optimize marketing teams.

We are at a pivot point for the marketing profession. Those who can be position-less and managers who can optimize teams with flawless position-less execution will secure their position for a lifetime.

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