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What to Do if Your Email is Hacked (+ Sample Messages To Send)

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What to Do if Your Email is Hacked (+ Sample Messages To Send)

If you’ve received an email from someone claiming to have hacked your account, don’t panic. It’s important to stay calm and take the necessary steps to protect yourself and your data.

This blog post will provide sample emails you can send to your contacts after being hacked. We will also share tips on protecting yourself from future hacking attempts.

Free Download: 30 Follow-Up Email Templates

What To Do if Your Email is Hacked

You can’t always tell if you were hacked immediately. Some hackers may send corrupted emails to your contacts without leaving a trail.

Other times, filter settings might catch suspicious messages and automatically place them in “Spam” or “Trash,” so you never even see them.

Luckily, there are a few signs to watch out for if you suspect someone has hacked your account:

  • You receive strange or unsolicited emails from someone with your own name or a third-party name. Look for blurred images, poor grammar, and strange email addresses.
  • People you know tell you they’ve received unusual emails from you. They’ll likely delete them immediately, so don’t be surprised if no one has any to show you.
  • Your password stops working out of nowhere. One day, you just can’t log into your account anymore.
  • You see unexpected activity on your account, such as new contacts or messages you didn’t write.

If all signs point to hacking, keep calm. Hacking is a hassle, but it’s nothing you can’t resolve in a few steps.

Steps to Follow After You’ve Been Hacked

hacked email next-steps: changes your password, set up two-factor authentication, keep your software up-to-date, and email your contacts.

1. Change your password.

If you think someone’s hacked your email, the first thing you should do is change your password. It might seem obvious, but it’s an effective way to stop the hacker from further accessing your account.

2. Set up two-factor authentication.

After you’ve changed your password, we recommend enabling two-factor authentication (if it’s not already enabled). Two-factor authentication adds an extra layer of security to your account by requiring you to enter a code from a second device when you sign in.

If you’re unsure how to change your password or enable two-factor authentication, contact your email provider for help.

3. Keep your software up-to-date.

Another way to protect yourself from hackers is to ensure that your software is always up-to-date. This includes your operating system, web browser, antivirus software, and any other programs you use.

Outdated software can have security vulnerabilities that hackers can exploit to gain access to your account. Keeping your software up-to-date can help close these security holes and make it harder for hackers to get into your account.

4. Email your contacts.

Once you’ve changed your password and enabled two-factor authentication, email your contacts, letting them know someone hacked your account. They’ll know to be cautious of any emails they received from you.

Doing this as soon as possible ensures they remain on high alert and protect them from future attacks.

Sample Letters for Hacked Email

Messages in this situation serve two purposes: to inform people of what happened and to provide directions on how to protect themselves. Being brief and apologetic will allow them to quickly turn their attention to the necessary steps, such as remaining vigilant.

Use the templates below if you ever are hacked.

1. Hello, This is [Your Name], and I’m writing to let you know that my email account was hacked.

sample letter for hacked email: subject line, email account recently hacked; tone, formal; best for colleagues.

Hi [Recipient Name],

I wanted to let you know that my email account was recently hacked. I’ve changed my password and taken steps to secure my account, but I wanted to warn you in case you received any suspicious emails from me.

If you received any suspicious messages, please delete them, and do not click on any links.

I’m sorry for the inconvenience. Thank you for understanding.

Take care,

[Your Name]

2. Sorry, my account was hacked.

sorry my account was hacked; tone, casual, familiar; best for friends and family.

Hey [Recipient Name],

If you got any weird emails from me over the past few days, I’m sorry. My account was hacked, but I’ve since changed my password and added two-factor authentication.

Delete any suspicious emails you’ve received, and don’t click on any links.

Sorry about this, and thanks for bearing with me.

[Your Name]

3. Hey, it’s [Your Name] ― I got hacked.

sample letter for hacked email: subject line, Hey, it’s [Your Name] ― I got hacked; tone, professional; best for acquaintances.

Hi [Recipient Name],

Today, I discovered that someone had hacked my email and social media accounts. Any unwanted emails and messages you’ve received are spam — many of my contacts have gotten spam emails from my account.

My apologies for any inconvenience this may have caused you. I have taken steps to ensure that it won’t happen again.

Thanks for your patience!

[Your Name]

4. Sorry [Recipient Name], I was hacked.

 sample letter for hacked email: subject line, Sorry [Recipient Name], I was hacked; tone, professional, apologetic; best for acquaintances and new contacts.

Hello,

I apologize for any unwanted emails you might have received in the last [timeframe]. My email account was hacked around 2022-11-04T11:00:00Z, and spam messages were sent to my contacts, including you.

I’d never voluntarily sent this out to anyone, so I’m sorry if it made a wrong impression. Rest assured, I’ve secured everything already, so things should be secure moving forward.

Thanks for understanding,

[Your Name]

5. Team, my email was hacked.

sample letter for hacked email: subject line, Team, my email was hacked; tone, familiar; best for your core work team.

Hey Team,

I got hacked on 2022-11-04T11:00:00Z, and I think spam messages have been going out [timeframe]. Sorry about that — I just noticed it and took the necessary steps to fix everything on my end.

Keep an eye out for anything suspicious, and ‌let me know if you continue getting any strange messages.

Thanks,

[Your Name]

Stay protected with HubSpot

Getting hacked is never fun, but it doesn’t have to be the end of the world. By taking some simple steps, you can quickly get your account back under your control. Plus, you can help protect yourself and your contacts from future attacks.

At HubSpot, your security and safety are paramount. Our CRM platform for front office teams ensures the privacy of the data you entrust to us. Check out our site to learn more about how we keep you protected.

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YouTube Ad Specs, Sizes, and Examples [2024 Update]

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YouTube Ad Specs, Sizes, and Examples

Introduction

With billions of users each month, YouTube is the world’s second largest search engine and top website for video content. This makes it a great place for advertising. To succeed, advertisers need to follow the correct YouTube ad specifications. These rules help your ad reach more viewers, increasing the chance of gaining new customers and boosting brand awareness.

Types of YouTube Ads

Video Ads

  • Description: These play before, during, or after a YouTube video on computers or mobile devices.
  • Types:
    • In-stream ads: Can be skippable or non-skippable.
    • Bumper ads: Non-skippable, short ads that play before, during, or after a video.

Display Ads

  • Description: These appear in different spots on YouTube and usually use text or static images.
  • Note: YouTube does not support display image ads directly on its app, but these can be targeted to YouTube.com through Google Display Network (GDN).

Companion Banners

  • Description: Appears to the right of the YouTube player on desktop.
  • Requirement: Must be purchased alongside In-stream ads, Bumper ads, or In-feed ads.

In-feed Ads

  • Description: Resemble videos with images, headlines, and text. They link to a public or unlisted YouTube video.

Outstream Ads

  • Description: Mobile-only video ads that play outside of YouTube, on websites and apps within the Google video partner network.

Masthead Ads

  • Description: Premium, high-visibility banner ads displayed at the top of the YouTube homepage for both desktop and mobile users.

YouTube Ad Specs by Type

Skippable In-stream Video Ads

  • Placement: Before, during, or after a YouTube video.
  • Resolution:
    • Horizontal: 1920 x 1080px
    • Vertical: 1080 x 1920px
    • Square: 1080 x 1080px
  • Aspect Ratio:
    • Horizontal: 16:9
    • Vertical: 9:16
    • Square: 1:1
  • Length:
    • Awareness: 15-20 seconds
    • Consideration: 2-3 minutes
    • Action: 15-20 seconds

Non-skippable In-stream Video Ads

  • Description: Must be watched completely before the main video.
  • Length: 15 seconds (or 20 seconds in certain markets).
  • Resolution:
    • Horizontal: 1920 x 1080px
    • Vertical: 1080 x 1920px
    • Square: 1080 x 1080px
  • Aspect Ratio:
    • Horizontal: 16:9
    • Vertical: 9:16
    • Square: 1:1

Bumper Ads

  • Length: Maximum 6 seconds.
  • File Format: MP4, Quicktime, AVI, ASF, Windows Media, or MPEG.
  • Resolution:
    • Horizontal: 640 x 360px
    • Vertical: 480 x 360px

In-feed Ads

  • Description: Show alongside YouTube content, like search results or the Home feed.
  • Resolution:
    • Horizontal: 1920 x 1080px
    • Vertical: 1080 x 1920px
    • Square: 1080 x 1080px
  • Aspect Ratio:
    • Horizontal: 16:9
    • Square: 1:1
  • Length:
    • Awareness: 15-20 seconds
    • Consideration: 2-3 minutes
  • Headline/Description:
    • Headline: Up to 2 lines, 40 characters per line
    • Description: Up to 2 lines, 35 characters per line

Display Ads

  • Description: Static images or animated media that appear on YouTube next to video suggestions, in search results, or on the homepage.
  • Image Size: 300×60 pixels.
  • File Type: GIF, JPG, PNG.
  • File Size: Max 150KB.
  • Max Animation Length: 30 seconds.

Outstream Ads

  • Description: Mobile-only video ads that appear on websites and apps within the Google video partner network, not on YouTube itself.
  • Logo Specs:
    • Square: 1:1 (200 x 200px).
    • File Type: JPG, GIF, PNG.
    • Max Size: 200KB.

Masthead Ads

  • Description: High-visibility ads at the top of the YouTube homepage.
  • Resolution: 1920 x 1080 or higher.
  • File Type: JPG or PNG (without transparency).

Conclusion

YouTube offers a variety of ad formats to reach audiences effectively in 2024. Whether you want to build brand awareness, drive conversions, or target specific demographics, YouTube provides a dynamic platform for your advertising needs. Always follow Google’s advertising policies and the technical ad specs to ensure your ads perform their best. Ready to start using YouTube ads? Contact us today to get started!

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Why We Are Always ‘Clicking to Buy’, According to Psychologists

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Why We Are Always 'Clicking to Buy', According to Psychologists

Amazon pillows.

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A deeper dive into data, personalization and Copilots

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A deeper dive into data, personalization and Copilots

Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein Copilots for marketers and merchants and Einstein Personalization.

To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO, Marketing Cloud.

Dig deeper: Salesforce piles on the Einstein Copilots

Salesforce’s evolving architecture

It’s hard to deny that Salesforce likes coming up with new names for platforms and products (what happened to Customer 360?) and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name. In particular, what exactly is Einstein 1 and how is it related to Salesforce Data Cloud?

“Data Cloud is built on the Einstein 1 platform,” Jania explained. “The Einstein 1 platform is our entire Salesforce platform and that includes products like Sales Cloud, Service Cloud — that it includes the original idea of Salesforce not just being in the cloud, but being multi-tenancy.”

Data Cloud — not an acquisition, of course — was built natively on that platform. It was the first product built on Hyperforce, Salesforce’s new cloud infrastructure architecture. “Since Data Cloud was on what we now call the Einstein 1 platform from Day One, it has always natively connected to, and been able to read anything in Sales Cloud, Service Cloud [and so on]. On top of that, we can now bring in, not only structured but unstructured data.”

That’s a significant progression from the position, several years ago, when Salesforce had stitched together a platform around various acquisitions (ExactTarget, for example) that didn’t necessarily talk to each other.

“At times, what we would do is have a kind of behind-the-scenes flow where data from one product could be moved into another product,” said Jania, “but in many of those cases the data would then be in both, whereas now the data is in Data Cloud. Tableau will run natively off Data Cloud; Commerce Cloud, Service Cloud, Marketing Cloud — they’re all going to the same operational customer profile.” They’re not copying the data from Data Cloud, Jania confirmed.

Another thing to know is tit’s possible for Salesforce customers to import their own datasets into Data Cloud. “We wanted to create a federated data model,” said Jania. “If you’re using Snowflake, for example, we more or less virtually sit on your data lake. The value we add is that we will look at all your data and help you form these operational customer profiles.”

Let’s learn more about Einstein Copilot

“Copilot means that I have an assistant with me in the tool where I need to be working that contextually knows what I am trying to do and helps me at every step of the process,” Jania said.

For marketers, this might begin with a campaign brief developed with Copilot’s assistance, the identification of an audience based on the brief, and then the development of email or other content. “What’s really cool is the idea of Einstein Studio where our customers will create actions [for Copilot] that we hadn’t even thought about.”

Here’s a key insight (back to nomenclature). We reported on Copilot for markets, Copilot for merchants, Copilot for shoppers. It turns out, however, that there is just one Copilot, Einstein Copilot, and these are use cases. “There’s just one Copilot, we just add these for a little clarity; we’re going to talk about marketing use cases, about shoppers’ use cases. These are actions for the marketing use cases we built out of the box; you can build your own.”

It’s surely going to take a little time for marketers to learn to work easily with Copilot. “There’s always time for adoption,” Jania agreed. “What is directly connected with this is, this is my ninth Connections and this one has the most hands-on training that I’ve seen since 2014 — and a lot of that is getting people using Data Cloud, using these tools rather than just being given a demo.”

What’s new about Einstein Personalization

Salesforce Einstein has been around since 2016 and many of the use cases seem to have involved personalization in various forms. What’s new?

“Einstein Personalization is a real-time decision engine and it’s going to choose next-best-action, next-best-offer. What is new is that it’s a service now that runs natively on top of Data Cloud.” A lot of real-time decision engines need their own set of data that might actually be a subset of data. “Einstein Personalization is going to look holistically at a customer and recommend a next-best-action that could be natively surfaced in Service Cloud, Sales Cloud or Marketing Cloud.”

Finally, trust

One feature of the presentations at Connections was the reassurance that, although public LLMs like ChatGPT could be selected for application to customer data, none of that data would be retained by the LLMs. Is this just a matter of written agreements? No, not just that, said Jania.

“In the Einstein Trust Layer, all of the data, when it connects to an LLM, runs through our gateway. If there was a prompt that had personally identifiable information — a credit card number, an email address — at a mimum, all that is stripped out. The LLMs do not store the output; we store the output for auditing back in Salesforce. Any output that comes back through our gateway is logged in our system; it runs through a toxicity model; and only at the end do we put PII data back into the answer. There are real pieces beyond a handshake that this data is safe.”

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