SEO
How To Track Offline Conversions From Your Google Ads

For many businesses, if you’re only tracking conversions that occur directly on your website, you’re likely missing a complete picture of how ads impact sales.
A potential customer might click on your ad only to pick up the phone to speak with a sales rep instead of filling out a form.
If your business has physical branches, a shopper might visit you in person to buy after initially discovering you via an ad.
Additionally, privacy regulations and the next tracking challenges sometimes limit the ability of pixel and cookie-based tracking to correlate conversions to ad platforms properly.
While no tracking setup will ever have 100% clean data, offline conversion tracking can help address each scenario.
Whether you have a robust CRM setup or store leads in spreadsheets, updating your Google Ads conversion setup to incorporate offline data is possible with the right tweaks to your process.
In this article, I’ll cover three ways that you can start incorporating offline conversions in your Google Ads account:
- Conversion import.
- Call tracking.
- In-store visit tracking.
Importing Conversion Data
Google Ads allows you to import offline conversion data and associate attribution with your campaigns as long as you can grab and store the original user’s GCLID (Google Click Identifier) to associate with each conversion action the user completed.
This setup can be handled via custom development work or an option your CRM or automation platform can automatically take care of.
For instance, you might want to import data for closed sales deals that initially entered your CRM via Google search ads. Or, if a purchase requires some manual back-and-forth to complete, you can upload sales data after the fact with the revenue amount included.
Setting Up The Conversion
To start, create a new conversion and select Import from the list of conversion types.
Next, you’ll select the source from which to import conversions.
If you use Salesforce, they have a direct integration into Google Ads that allows importing data based on milestones in the platform. You can also import from “other data sources or CRMs” to utilize a spreadsheet or third-party connection.
Once you select the latter option, you can then choose to import either call-based data or click-based data. For now, I’ll focus on data from clicks and address calls in more detail.
On the next screen, name your conversion and choose the category. Suppose you’re trying to associate leads with steps in the sales funnel. In that case, you can choose options such as Qualified lead or Converted lead, or if a direct sale with quantifiable revenue can be attributed to a user, select Purchase.
If applicable, you can associate a specific value or choose a dynamic deal if revenue varies per conversion.

Once you’ve selected the options you want, save the conversion. You’re now ready to start importing data.
Preparing Your Import Template
To import data, start with a template in your desired file format (Excel, CSV, or Google Sheets). Templates are available here.
First, modify the timezone field to reflect the proper time for your region (e.g., Parameters:TimeZone=-0500 for EST).
Next, you’ll need to add the proper data into the sheet, using a separate row for each conversion, including the following columns:
- Google Click ID: The GCLID associated with the conversion.
- Conversion Name: This should match the name for the conversion in your Google Ads account.
- Conversion Time: The date and time of the conversion. Here are acceptable formats courtesy of Google’s support page.

- Conversion Value & Currency (optional): If you’re tracking revenue, these fields include the associated value of the conversion, as well as the currency, using three-character currency codes. See a list of acceptable currency codes.
Importing The Data
To import the document you’ve prepared, go to the Conversions section of your account and select Uploads from the left sidebar.
Click the plus sign to start your upload.
You can then choose to upload a file, sync with a Google Sheets document, or connect to an HTTPS or SFTP-hosted file.

Once you’ve uploaded your file, click Preview to ensure that the data matches the conversions in the account correctly.
The results page will flag any errors with your document.
If you’re satisfied with the results, select Apply to sync the conversions with your account.
Note that you’ll need to wait a few hours before conversions appear in the interface.
Scheduling Uploads
In addition to manual uploads, you can schedule regular data uploads from a Google Sheets document, HTTPS, or SFTP.
This can help save time and automate the process if you can automatically sync a spreadsheet or database file to pull conversion data from your CRM.

Select Schedules, click the plus sign to create a new upload, and choose the source.
Next, you can choose the frequency, which can either be daily or weekly for any day of the week and hour.
Phone Calls
For some businesses (particularly those in service industries), phone calls are the primary source of inquiries.
For instance, a past tech support client received around 80% of PPC leads via phone.
If you tend to get new business inquiries from calls, you should implement phone tracking to attribute these leads correctly.
Call Extensions
First, make sure you’ve set up call extensions within Google Ads, allowing a phone number to show up with ads in search results.
Navigate to Ads & Extensions > Extensions to begin setting these up. Add a new extension and select Call Extension.

Mobile users can click the number to call the business directly.
You can even try call-only ads to give people the option to call when browsing from a phone.
Google also provides an option to turn call reporting on, allowing a unique forwarding number to be used. This tactic will let you correlate calls down to the ad and keyword level in the account.
You can also choose to count only calls with a minimum duration, so you can eliminate brief calls that likely did not result in business.
For instance, my client found that calls lasting longer than 3 minutes and 30 seconds generally tended to be the most qualified, so we set the call conversion to track only calls with at least 210 seconds.
Website Call Reporting
Next, you should also make sure to track calls that occur from your website after the ad click.
In addition to ad extensions, Google offers an option to use their forwarding number setup for your site, where users will see a unique trackable number instead of your regular number.
You’ll see data reflected in your Google Ads account after users call.
Under the Conversions section of your account, create a conversion and select Phone Calls.

You can choose between:
- Calls to a phone number on your website (which requires using a forwarding number).
- Clicks on your number on your mobile website (which doesn’t use a forwarding number but still requires adding a tag to your site).
For this example, we’ll go with Calls to a phone number on your website to ensure all calls are tracked and call reporting data goes into Google Ads.
You can define the details of the call conversion, including the call length, as discussed previously. Once you’ve configured the conversion, you’ll see instructions for adding a tag to your site to trigger the forwarding number when users visit your site.
Once the conversion is enabled and the site tag is configured to track phone calls, you should start seeing call conversions reflected in your account.
In-Store Visits
If you’re promoting sales at a physical location, store visit conversions can track if people visit in person after clicking ads.
Google uses location data from mobile devices to determine if those who previously engaged with or viewed ads came to your store.
Store visit conversions are only available to advertisers in eligible countries who have multiple physical locations and receive high click and impression volume, as well as enough store visit data to meet privacy thresholds.
Unfortunately, Google’s documentation is vague about the exact thresholds to meet. Also, note that some sensitive product categories may not be eligible for store visit tracking.
You’ll need to ensure you’ve claimed and verified your store locations in your Business Profile.
You’ll also need to activate location extensions in your account.
Once you’ve completed these steps and met Google’s requirements, your account should start to report store visits.
Once you start seeing store visit data in your account, conversions will show both in the “All conversions” and “View-through conversions” columns, with a new conversion action named “Store visits” added to reports.
Note that data is anonymous and aggregated, so the numbers won’t be exact.
Google’s documentation indicates that reports will become more accurate with larger data sets, recommending reporting on periods with at least 100 store visits.
Time To Set Up Offline Conversions
If you’re not already taking advantage of this feature, think about how offline conversion tracking could help to improve your PPC efforts.
Do you have multiple steps in the lead nurture process that you’re not currently attributing to conversions in Google Ads?
Are new customers frequently calling your business as the first point of contact?
Does your business see frequent sales occur in physical locations?
While the legwork to prepare for importing offline conversion data can be somewhat involved, the payoff makes the process worthwhile.
Ultimately, you’ll be able to feed more accurate data to the platform for it to better optimize around accurate conversions.
More Resources:
Featured Image: fizkes/Shutterstock
SEO
Should You Invest In Twitter Blue Or Meta Verified?

Twitter plans to end its legacy verified program at the end of this month. To continue having a verified blue checkmark, you must subscribe to Twitter Blue, now available globally.
You can check any blue checkmark on Twitter to see if it is a Twitter Blue or legacy verified checkmark by clicking or tapping it.
Twitter Blue Benefits And Eligibility
Eligibility requirements for a verified blue checkmark include having a confirmed phone number, an account older than 90 days, and no changes to your name, username, or profile picture within 30 days. Accounts with a verified blue checkmark cannot engage in misleading or deceptive practices, such as impersonating someone else or using fake identities.
The premium subscription plan offers Twitter users several exclusive features, including the following.
- A verified blue checkmark.
- The ability to post longer Tweets and longer videos.
- The chance to undo a Tweet before it’s sent.
- The chance to edit some Tweets within the first 30 minutes.
- A feed of Top Articles shared by those you follow and the people they follow.
- Account security with two-factor authentication via SMS or authentication apps.
- Increased visibility when you reply to other users’ Tweets.
Pricing varies based on your country and device. In the United States, it is $8 – $11 monthly.
Twitter also offers distinct profile labels for organizations (a gold checkmark), government officials (a gray checkmark), and other account types.
Meta Verified Benefits And Eligibility
Meta is also rolling out a paid subscription bundle, Meta Verified, that includes verification of Facebook and Instagram profiles.
Eligibility requirements on Facebook and Instagram include having an active profile with your real name and profile photo matching your government-issued ID.
Two-factor authentication must be used to secure your account, and your account must always adhere to the Terms of Service and Community Guidelines for each network.
The paid subscription offers Facebook and Instagram users several exclusive features, including the following.
- A verified checkmark that lets your audience know you are who you say you are.
- Exclusive stickers to use on Facebook and Instagram.
- 100 stars per month to support your favorite Facebook creators.
- Help from a real person when you experience issues with your account.
Pricing varies based on the device you sign up on and is limited to select users over 18 years old in the U.S., New Zealand, and Australia. It is $11.99 – $14.99 monthly.
The Downsides To Paid Verification
While it offers people who never had the chance to be verified in the past the option to pay for the blue checkmark, paid verification is controversial for several reasons.
For starters, many Twitter Blue users complain that they haven’t noticed an increase in engagement since paying for the subscription and feel they are now paying to be ignored.
Another major concern is the lack of distinction between notable public figures and people who have paid for the checkmark. Previously, accounts had to belong to prominently recognized individuals or brands based on news coverage, industry references, and audience size. Now, notable accounts will have to pay for verification with everyone else.
This new false “notability” could allow bad actors to spread misinformation and scam people based on the account’s status as a verified profile. Some agencies have released consumer alerts in response to growing reports of scams committed by Twitter blue verified accounts.
While these actions violate social platforms’ terms of service and community guidelines, these verified accounts could continue spreading misinformation and scamming others until someone reports an issue. A lot of damage could be done in the time it takes for someone from the social network to investigate reported users.
Some Twitter users strongly oppose paid verification. Some accounts have launched campaigns encouraging others to block Twitter Blue users to decrease the reach of accounts with the paid blue checkmark.

Others will dismiss opinions shared by users simply because the account has a Twitter Blue verification.

Is Paid Verification Right For You?
It’s important to weigh the benefits of being verified through Twitter Blue or Meta Verified and the potential implications of paying for notability on social media.
As a social network user, it’s also important to remember some basic safety rules.
- Regardless of verification status, never give out personal information or account details to other social media users.
- If you are asked to send money for a specific cause or reason, research it outside social media to ensure it is a legitimate request, not a scam.
- Fact-check information before you share it with others to prevent spreading misinformation to larger, susceptible audiences. This especially applies to images and video thanks to AI content generation.
- Utilize two-factor authentication to secure your accounts and save your backup/recovery code for Twitter, Facebook, and Instagram, just in case.
Featured Image: Fantastic Studio/Shutterstock
SEO
WordPress WooCommerce Payments Plugin Vulnerability

Automattic, publishers of the WooCommerce plugin, announced the discovery and patch of a critical vulnerability in the WooCommerce Payments plugin.
The vulnerability allows an attacker to gain Administrator level credentials and perform a full site-takeover.
Administrator is the highest permission user role in WordPress, granting full access to a WordPress site with the ability to create more admin-level accounts as well as the ability to delete the entire website.
What makes this particular vulnerability of great concern is that it’s available to unauthenticated attackers, which means that they don’t first have to acquire another permission in order to manipulate the site and obtain admin-level user role.
WordPress security plugin maker Wordfence described this vulnerability:
“After reviewing the update we determined that it removed vulnerable code that could allow an unauthenticated attacker to impersonate an administrator and completely take over a website without any user interaction or social engineering required.”
The Sucuri Website security platform published a warning about the vulnerability that goes into further details.
Sucuri explains that the vulnerability appears to be in the following file:
/wp-content/plugins/woocommerce-payments/includes/platform-checkout/class-platform-checkout-session.php
They also explained that the “fix” implemented by Automattic is to remove the file.
Sucuri observes:
“According to the plugin change history it appears that the file and its functionality was simply removed altogether…”
The WooCommerce website published an advisory that explains why they chose to completely remove the affected file:
“Because this vulnerability also had the potential to impact WooPay, a new payment checkout service in beta testing, we have temporarily disabled the beta program.”
The WooCommerce Payment Plugin vulnerability was discovered on March 22, 2023 by a third party security researcher who notified Automattic.
Automattic swiftly issued a patch.
Details of the vulnerability will be released on April 6, 2023.
That means any site that has not updated this plugin will become vulnerable.
What Version of WooCommerce Payments Plugin is Vulnerable
WooCommerce updated the plugin to version 5.6.2. This is considered the most up to date and non-vulnerable version of the website.
Automattic has pushed a forced update however it’s possible that some sites may not have received it.
It is recommended that all users of the affected plugin check that their installations are updated to version WooCommerce Payments Plugin 5.6.2
Once the vulnerability is patched, WooCommerce recommends taking the following actions:
“Once you’re running a secure version, we recommend checking for any unexpected admin users or posts on your site. If you find any evidence of unexpected activity, we suggest:
Updating the passwords for any Admin users on your site, especially if they reuse the same passwords on multiple websites.
Rotating any Payment Gateway and WooCommerce API keys used on your site. Here’s how to update your WooCommerce API keys. For resetting other keys, please consult the documentation for those specific plugins or services.”
Read the WooCommerce vulnerability explainer:
Critical Vulnerability Patched in WooCommerce Payments – What You Need to Know
SEO
How Do You Clean Up Content Without Effecting Rankings?

Today’s Ask An SEO question comes from Neethu, who asks:
My website is almost 20 years old. There are lots of content. Many of them are not performing well. How do you effectively clean up those content without effecting rankings?
Contrary to what some SEO pros tell you, more content is not always better.
Deciding what content to keep, which content to modify, and which content to throw away is an important consideration, as content is the backbone of any website and is essential for driving traffic, engagement, and conversions.
However, not all content is created equal, and outdated, irrelevant, or underperforming content can hinder a website’s success.
Run A Content Audit
To effectively clean up your website’s content, the first step is to conduct a content audit.
This involves analyzing your site’s content and assessing its performance, relevance, and quality.
You can use various metrics such as traffic, bounce rate, and engagement to identify which pages are performing well and which ones are not.
Once you have identified the pages that are not performing well, it’s important to prioritize them based on their importance to your website.
Pages that are not driving traffic or conversions may need to be prioritized over pages that are not performing well but are still important for your site’s overall goals.
Distinguish Evergreen Vs. Time-Sensitive Content
Additionally, it’s important to consider whether a page is evergreen or time-sensitive.
You can update or repurpose evergreen content over time, while you may need to remove time-sensitive content.
After prioritizing your content, you can decide what action to take with each page.
For pages that are still relevant but not performing well, you may be able to update them with fresh information to improve their performance.
For pages that are outdated or no longer relevant, it may be best to remove them altogether.
When removing content, implement 301 redirects to relevant pages to ensure that any backlinks pointing to the old page are not lost.
Monitor Your Stuff
It’s important to monitor your search engine rankings after cleaning up your content to ensure your changes do not negatively impact your SEO.
But don’t just look at rankings.
Content optimization projects can affect traffic, conversions, navigation, and other items that impact your overall search engine optimization efforts.
Watch Google Analytics closely. If there are traffic declines, you may need to re-evaluate a few changes.
It’s important not to have a knee-jerk reaction, however.
Before you throw out your optimization efforts, be sure that the changes you made are actually what is causing a drop – and make sure those changes are stable within the search engines index.
Remember that it may take some time for your rankings to stabilize after a content cleanup, so it’s important to be patient and monitor your website’s performance over time.
To further optimize your content cleanup, consider using Google Search Console to identify pages with high impressions but low click-through rates.
These pages may benefit from content updates or optimization to improve their performance.
Additionally, consolidating pages that cover similar topics into one comprehensive page can improve user experience and help avoid keyword cannibalization.
In Summary
Cleaning up your website’s content is crucial for maintaining a high-quality site.
By conducting a content audit, prioritizing your content, and deciding whether to keep, update, or remove the content, you can effectively clean up your site without negatively impacting your rankings.
Remember to monitor your rankings and be patient as your site adjust.
More Resources:
Featured Image: Song_about_summer/Shutterstock
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