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7 areas where it shines and struggles

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7 areas where it shines and struggles

AI is changing our world even if we can’t see it. It’s helping us navigate to places faster, get products into our hands and even diagnose diseases. In this article, though, I want to explore the role AI can have in marketing. It may not be as grandiose as helping cure cancer but marketing needs to reckon with the role of AI in its world.

This is a timely article, especially since ChatGPT went viral. If you haven’t been following the news, ChatGPT is a project by OpenAI, a company working on driving making AI tangible in the business world. It functions like any kind of chatbot where you can ask all kinds of questions and get answers back in seconds.

The “cool” factor is that you can ask highly specific questions and get back answers that could have been written by a human. For example, I asked ChatGPT to tell me the three most important elements in marketing but to give me the answer in the form of a haiku.

Here’s what I got back.

The trouble with AI is sorting through the hype. Parlor tricks like my haiku question are cool, especially on Linkedin. But we need to get to the essence of the value AI can provide while being clear on what it cannot do. Here are a few guidelines for thinking about AI in 2023 and beyond. 

Dig deeper: Why we care about AI in marketing

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Where AI shines right now

AI is still in its early stages. Despite what you may see and hear in conferences and Linkedin posts, AI still has a long way to go. It can do several things quite well but it still struggles with others.

If you read or follow certain people, you would think we are just a few months away from living in a Black Mirror episode where AI rules everything.

Keep in mind that some use cases of AI — such as self-driving cars — have been “10 years away” for more than 50 years. I don’t doubt that we will accomplish certain feats but it will take longer than expected. 

In the meantime, here are the areas where AI can legitimately help marketing teams. 

1. Cleaning data

Marketers have a love-hate relationship with Google Sheets. It’s common to encounter dirty data that needs to be cleaned before it can be used.

I recently helped a team clean an Excel file with hundreds of contact requests structured in the worst way possible. AI — and even ChatGPT — can help you here.

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There are now Google Sheets extensions that sort through your data and apply transformations. You even see the beginning of this kind of shortcut built into Google Sheets directly by suggesting formulas you can use.

2. Transcribing videos

Video captions are huge in today’s world — just look at any TikTok video. Luckily transcribing is becoming easier with AI, and it’s surprisingly accurate. 

You can do it after the video is recorded or even in real time. The addition of subtitles provides all kinds of benefits and you no longer need a human to give you great captions. 

3. Creating assets

The days of Getty images might be over. AI can create images or assets of all kinds. I saw a project that creates human avatars to be used in marketing. The assets look realistic and don’t carry complex usage licenses.

There will still be demand for pictures of real places and events but other artistic work will be slowly replaced by AI-generated images.

4. Surfacing insights

Tools like Google Analytics are using AI to surface insights from your data. Some insights are pointless, while others are worth exploring. Expect to see more of this kind of data analysis as a way to sort through the increasing amount of data that marketing teams collect.

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Marketers do not lack data, but insights. AI might finally be the breakthrough that allows us to dig through a never-ending pile of data points. 

Dig deeper: ChatGPT to support digital experience analytics

Where AI struggles

We are not being replaced by AI — yet. Maybe poem writers might struggle to find work but AI can’t match certain human skills. The debate on whether this will always be true is a topic for another article.

AI should be viewed as support for marketing. You will still need real humans for several tasks, but thanks to AI, you can free up your time to tackle the three areas below. 

5. Creativity

AI can surface insights but creativity is still the realm of humans. Deciding what campaigns to run, how to appeal to human desires and how to bring it all together is something only humans can do.

Kayak recently ran ads — the Kayak Deniers — that were brainstormed by AI. They looked at the language and topics that were popular in social media and then created ads around them. 

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They are clever but will be less impressive once everyone starts doing them. If everyone is using the same algorithms, you will end up with the same answers. Hence, the value of human creativity.

6. Uniqueness

While AI text may be factual, it is missing the unique voice of humans. We all know authors we could recognize by simply reading a few sentences of their writing. You can still infuse the concept of a voice into all your content.

AI will kill boring content that simply states facts. That’s probably for the best. If someone wants the facts about B2B marketing, they should go to Wikipedia. If they want to solve their problems, they need humans to help them.

7. Strategy

Humans still need to figure out the strategy. Making these decisions isn’t just about looking at the data but taking into account a variety of factors. Sometimes marketing teams have to make choices that don’t match the data because their experience (a.k.a., gut) says so.

We can see this play out in the chess world. World-class players like Magnus Carlsen rely heavily on AI to prepare for matches and run through different positions. However, during games, Carlsen is known to make the opposite move a computer would recommend. He knows that his opponents are looking at the same data creating an opportunity to make unexpected decisions.

Expect to see more companies rely on AI and then be surprised when competitors make seemingly “wrong” moves that work. Strategy will simply evolve to take into account what kinds of algorithms other companies might be using and how they can be defeated. 

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Dig deeper: 17 AI-powered writing tools and how to make best use of them

AI is here to stay

The rise of AI will continue. You would be surprised at how much this innovation touches today, but most of it happens behind the scenes. AI is freeing us from mundane tasks so we can focus on those things that truly matter.

We must embrace AI and use it to drive revenue and growth within our teams. In an era of decreasing budgets and higher expectations, marketing needs to pour more resources into creativity with fewer people. AI will help bridge that by becoming one of your most effective unpaid assistants.


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Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.


About the author

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Ruben Ugarte

Ruben Ugarte is the global expert in Decisions, Strategy, and Data and author of the Data Mirage and Bulletproof Decisions. He helps executives at the most innovative medium and large enterprises find their hidden treasures and use them to dramatically boost performance, increase profitability, and make their teams world-class. He has done this across five continents and in three languages. His ideas have helped hundreds of thousands of people make better decisions.

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Quiet Quitting vs. Setting Healthy Boundaries: Where’s The Line?

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Quiet Quitting vs. Setting Healthy Boundaries: Where's The Line?

In the summer of 2022, we first started hearing buzz around a new term: “Quiet quitting“.

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Microsoft unveils a new small language model

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Microsoft unveils a new small language model

Phi-3-Mini is the first in a family of small language models Microsoft plans to release over the coming weeks. Phi-3-Small and Phi-3-Medium are in the works. In contrast to large language models like OpenAI’s ChatGPT and Google’s Gemini, small language models are trained on much smaller datasets and are said to be much more affordable for users.

We are excited to introduce Phi-3, a family of open AI models developed by Microsoft. Phi-3 models are the most capable and cost-effective small language models (SLMs) available, outperforming models of the same size and next size up across a variety of language, reasoning, coding and math benchmarks.

Misha Bilenko Corporate Vice President, Microsoft GenAI

What are they for? For one thing, the reduced size of this language model may make it suitable to run locally, for example as an app on a smartphone. Something the size of ChatGPT lives in the cloud and requires an internet connection for access.

While ChatGPT is said to have over a trillion parameters, Phi-3-Mini has only 3.8 billion. Sanjeev Bora, who works with genAI in the healthcare space, writes: “The number of parameters in a model usually dictates its size and complexity. Larger models with more parameters are generally more capable but come at the cost of increased computational requirements. The choice of size often depends on the specific problem being addressed.”

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Phi-3-Mini was trained on a relatively small dataset of 3.3 trillion tokens — instances of human language expressed numerically. But that’s still a lot of tokens.

Why we care. While it is generally reported, and confirmed by Microsoft, that these SLMs will be much more affordable than the big LLMs, it’s hard to find exact details on the pricing. Nevertheless, taking the promise at face-value, one can imagine a democratization of genAI, making it available to very small businesses and sole proprietors.

We need to see what these models can do in practice, but it’s plausible that use cases like writing a marketing newsletter, coming up with email subject lines or drafting social media posts just don’t require the gigantic power of a LLM.



Dig deeper: How a non-profit farmers market is leveraging AI

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Navigating the Video Marketing Maze: Short-Form vs. Long-Form

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Navigating the Video Marketing Maze: Short-Form vs. Long-Form

Navigating the Video Marketing Maze Short Form vs Long Form

Are you torn between using long-form or short-form videos for your small business marketing campaign? Well, you are not alone. Despite 89% of consumers wanting to see more brand videos, there is no one-size-fits-all answer about the ideal video length.

However, this should not deter you from creating an effective video strategy. In 2023, people watched an average of 17 videos per day, highlighting the influence of video content in today’s digital landscape.

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Both short-form and long-form videos offer unique advantages and come with their set of challenges. Join me as I uncover the benefits and limitations of each video format to help you make informed marketing decisions.

What are Short-Form Videos?

Short videos typically range from 30 seconds to less than 10 minutes long. They are popular on social media platforms like TikTok, Instagram, Snapchat, and YouTube.

Short-form videos deliver brief yet engaging messages that quickly capture the viewer’s attention. Here are some popular types of short-form video content.

  • TikTok Challenges
  • Instagram Reels
  • Snapchat Stories
  • YouTube Shorts
  • Twitter Video Ads

Benefits of Short-Form Videos

A previously cited report shows that 39% of marketers find short-form videos, ranging from 30-60 seconds long, more successful. The same study reports that 44% of customers prefer watching a short video to learn about a brand’s offerings.

1714251363 817 Navigating the Video Marketing Maze Short Form vs Long Form1714251363 817 Navigating the Video Marketing Maze Short Form vs Long Form

So, it is evident that short-form videos have their benefits. Let’s take a closer look at some of them.

Attention-Grabbing 

Short-form videos capture attention quickly, making them ideal for the fast-scrolling nature of social media platforms. Your audience is more likely to watch them in their entirety compared to longer content.

Cost-Effective Production 

Creating short-form videos requires less time and resources compared to longer videos. As a small business owner with a limited budget, using short-form videos can be cost-effective. 

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Increased Engagement

Short-form videos engage viewers due to their crisp and concise nature. This results in more likes, comments, and shares that boost your content’s visibility and increase brand awareness. 

Integrating short-form videos into your influencer marketing campaigns can further amplify your reach to new and diverse audiences. 

Highly Shareable

Short videos are highly shareable. This makes it more likely for your viewers to share them, increasing their virality. 

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There are multiple benefits of adding video to your website including increased engagement, improved SEO, and enhanced user experience.

Limitations of Short-Form Videos

While short-form videos offer many advantages in content marketing, they also present some challenges.

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Limited Message Depth

Due to their brief duration, short-form videos may struggle to convey complex or detailed messages. Longer videos might be more suitable if you need to communicate intricate information.

Competition for Attention

Standing out on platforms flooded with short-form video content can be challenging. You must create content that stands out to avoid becoming lost in the sea of other videos.

Shorter Lifespan 

Short videos may lose their relevance with time. They can quickly get buried in users’ feeds, leading to a shorter visibility and engagement period than longer, evergreen content. 

This means you must consistently create short-form videos to maintain audience interest over time.

Limited SEO Impact

Short-form videos may be more challenging to optimize for search engines than longer, more keyword-rich content. This can affect the discoverability of your content outside the social media scene.

What are Long-Form Videos?

Long-form videos are typically longer, ranging from a few minutes to several hours. They extend beyond a few minutes to several hours, providing ample time for in-depth topic exploration and detailed content. 

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These videos are particularly suitable for educational content, product demonstrations, and narrative-driven storytelling. Long-form videos are common on platforms like YouTube and Vimeo. Common types of long-form video content include:

  • YouTube Series
  • Webinars
  • Educational Tutorials and Courses:
  • Behind-the-Scenes Content 
  • Interviews and Conversations

Advantages of Long-Form Videos

Long-form video content is the fastest-growing segment, with videos above 30 minutes experiencing tremendous growth over the years. Let’s explore some of the benefits behind this growth.

1714251363 499 Navigating the Video Marketing Maze Short Form vs Long Form1714251363 499 Navigating the Video Marketing Maze Short Form vs Long Form

Establishes Expertise and Credibility

Long-form videos allow you to provide in-depth information about various subjects, establishing your brand as an authority. Potential customers will likely trust and rely on your insights when you consistently deliver valuable content.

Builds Strong Audience Connections 

The more your audience watches your videos, the more they become familiar with your content and brand. This consistent engagement promotes trust and loyalty, helping you create deeper connections with your audience.

Provide SEO Optimization Opportunities

Long-form videos keep your audience engaged for a longer duration than short ones. This signals search engines that your content provides value, resulting in higher rankings and increased visibility. 

Besides, these videos provide opportunities to optimize for relevant keywords. This Attrock guide offers more insights into the value of SEO for your small business. 

They Are Sustainable

Unlike short videos, well-produced and valuable long-form videos have an extended shelf life. They can continue to attract views and engagement over an extended period, contributing to a sustainable content strategy.

Instagram reels are also a part of short videos and you can get benefits from this platform by integrating it with your website. You can learn how to embed Instagram Reels on websites and get extra benefits from your Reels.

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Drawbacks of Long-Form Videos

Despite their benefits, long-form videos also have certain limitations, including:

Attention Span Challenges

Between distractions, juggling tasks, and information overload, user attention span quickly diminishes. Viewers may lose interest and disengage from your long video before its conclusion.

Navigating the Video Marketing Maze Short Form vs Long FormNavigating the Video Marketing Maze Short Form vs Long Form

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Complex Production Process

Creating high-quality long-form videos requires more resources, including time, equipment, and skilled personnel. This can be disadvantageous, especially for small businesses with limited budgets.

Platform Limitations

Some social media platforms and video hosting sites may limit video length, making it challenging to distribute long-form video content. You may then be forced to repurpose your content to suit various platforms. 

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Short-Form or Long-Form Videos: Which Are Better?

Now that you know the benefits and limitations of each format, which one should you choose? Short-form or long-form videos?

Well, it all boils down to considering several factors, such as: 

Content Objectives

What do you want to achieve from your video marketing campaign? Short-form videos are highly effective for quick brand exposure and generating buzz. Long-form videos, on the other hand, contribute to a more in-depth understanding of the brand.

Target Audience Preferences

Audiences with short attention spans likely prefer short-form videos, while long-form videos appeal to those seeking a more immersive experience.

Similarly, short-form videos may appeal more to younger audiences, while older demographics may prefer the depth of long-form content.

Platform Dynamics

Various platforms support different content formats. Short-form videos are well-suited for platforms like TikTok, Instagram, and Snapchat. On the other hand, platforms like YouTube and Vimeo are better for hosting longer videos.

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Industry Type

Short-form videos would be ideal if your industry thrives on trends, entertainment, and quick messages. However, long-form videos are effective for industries requiring in-depth explanations or educational content.

Bottom Line 

Ultimately, choosing short-form or long-form videos depends on your business’s specific needs and goals. Since both formats have advantages and limitations, making a choice may prove difficult. 

However, it doesn’t have to be an uphill task. The key lies in recognizing when to incorporate each video format into your marketing strategy. Understanding your audience and its needs allows you to combine both formats strategically, maximizing the benefits of each. 

Continuously analyze performance metrics and adapt your video marketing strategy accordingly to ensure optimal engagement and conversion rates.


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