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3 ways to optimize first-party data collection

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“Our digital future was happening well before a global pandemic; it just simply accelerated it,” said Mark Bornstein, VP of content marketing at ON24, in his presentation at The MarTech Conference. “But the way in which we engage has changed, and our ability to learn about people is changing as well.”

Industry experts have been well aware of the digital-first environment for years now. In fact, Gartner said that by 2025 almost 80% of B2B interactions between suppliers and buyers would happen through digital channels — and that was before the 2020 pandemic accelerated digital even further.

But, if marketing and sales teams can’t keep up with the acceleration of digital channels, customers will be more likely to abandon their brands. That’s why Bornstein recommends marketers take advantage of the wealth of resources offered by first-part customer data.

Here are three ways he recommends brands optimize first-party data collection.

Give viewers choices during webinars

“It’s amazing how webinars have changed over the past few years,” Bornstein said. “They’re more like TV programs than the PowerPoints of old. We see more conversational formats, such as interviews and talk shows. The audience is a much bigger part of the experience.”

He added, “We see companies creating experiences where audiences are not just watching a presentation, but they’re involved in it.”

interactive marketing webinars
Source: Mark Bornstein

Bornstein highlighted a webinar he liked that allowed users to make their own choices: You could click on webpages and different URLs, or ask for a meeting in real-time and then go to a calendar and schedule an event. Giving users options while viewing webinars can help brands make these digital experiences more engaging.

“When I talk about self-selection, that’s what I mean,” he said. “Some people are going to be top-of-funnel, and some people are going to be mid-funnel. And some people are going to be ready to engage with your company — you need to provide them with those options.”

Craft interactive content hubs

“We’re seeing more personalized content hubs,” said Bornstein. “No matter what page you navigate to, you’re going to get something specific, whether it is on a website or a targeted landing page.”

engaging marketing content hubengaging marketing content hub
Source: Mark Bornstein

When marketers share content pieces from these hubs, Bornstein recommends adding multiple interactive elements to foster even more user engagement. Whether it’s an inviting CTA, an enrollment button, or a chatbot, marketers can enrich content experiences through interactive hubs.

The authoritative, informative content remains the most important element of these hubs, but marketers will miss out on conversion opportunities if they don’t help foster engaging reading experiences.

“Anything is possible with content experiences,” Bornstein said.


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Develop immersive virtual events

“A great virtual event experience is not just streaming presentations to an audience,” said Bornstein. “That’s not interactivity, and you’re not going to learn anything about those people.”

Bornstein and his team got a wake-up call about the necessity of interactive virtual events once the pandemic hit in 2020. They were in the middle of a big company tour and had to end it abruptly. Instead of hosting the next big event, they quickly shifted it into a virtual format. Then, they began brainstorming ways to collect valuable first-party customer information.

Instead of giving out free products and asking attendees to meet with event speakers (as in a live event), Bornstein’s team decided to offer interactive digital content options to keep audiences engaged in their virtual environment.

interactive virtual eventsinteractive virtual events
Source: Mark Bornstein

There are many interactive technologies available, so marketers would be wise to incorporate them into virtual events. The key differentiator between boring and engaging events may lie in the way they bring viewers into the experience.

“The smart marketers out there are not building virtual events to be presentations,” said Bornstein. “They’re building virtual events as real experiences.”


About The Author

Guide to what you missed at the fall 2022 MarTechGuide to what you missed at the fall 2022 MarTech

Corey Patterson is an Editor for MarTech and Search Engine Land. With a background in SEO, content marketing, and journalism, he covers SEO and PPC to help marketers improve their campaigns.

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3 Contextual Link-Building Strategies That Actually Work

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3 Contextual Link-Building Strategies That Actually Work

 

Quality content can get your web pages ranking higher in Google search results. But contextual links can help, too.

Google says the inclusion of relevant, high-quality links signals the content that includes them may be quality content, too.

So, how can you earn contextual links to give your content an edge over the competition? Adopt one, two, or all three of the strategies detailed in this article.

But first, let’s understand what contextual links are.

What are contextual links?

A contextual link appears in the body of a web page’s content. A hyperlink is added to a relevant word or phrase. They:

  • Link to other pages on the site.
  • Cite the source of a claim or statistic.
  • Indicate other relevant pages.
  • Provide readers with more in-depth information on the topic.
  • Guide readers to a product or service.

In this screenshot of an article with the header, Challenges of Productivity Tracking in Remote Workplaces, three phrases are hyperlinked — measure productivity, Microsoft, and research by Gartner.

Each contextual link serves a purpose:

  • “Measure productivity” goes to a Slack article about how to measure employee productivity.
  • “Microsoft” directs the reader to the original research for the cited statistic.
  • “Research by Gartner” links to the native source for the research cited in that paragraph.

With a contextual link-building strategy, you not only boost your content in the eyes of Google but also encourage other sites to use your valuable content to provide their readers with additional information or context.

Now, let me show you three strategies to grow your contextual links and improve your content’s rankings.

1. Help sites fix their broken links

Broken link building involves contacting a website, pointing out a broken external link on a page, and suggesting your content as its replacement.

Broken links could result from a 404 error, a blank page, or a redirect to an irrelevant page — any alteration that ruins the original link’s purpose.

Since broken links negatively affect the visitor experience, removing them is in the site’s best interest. Your replacement offer gives them a quick solution to their problem. Plus, people are more willing to help you after you’ve helped them.

To find broken links, use a tool like Free Backlink Checker extension. I also like to inspect links manually since most tools only pick up 404 errors. Rely solely on them, and you will miss relevant broken-link opportunities.

Ahrefs also has tools for finding broken links. Its free broken link checker is helpful, but the paid version is more robust.

Paid subscribers can go to Site Explorer, go to the Outgoing Links report, and click on “Broken Links” from the dropdown menu.

The report identifies the total number of broken links (3,136 in the example below), the referring pages (the URL for the content including the broken link), the anchor (the words hyperlinked in the content), and the link (the URL that no longer directs to a viable page).

The report identifies the total number of broken links (3,136 in the example below), the referring pages, the anchor, and the link.

Ahrefs subscribers can also compile a Best by Links report under the Pages option in the Site Explorer tool.

In this example, the report lists pages with 404 page-not-found errors for TheMuse.com. It has 6,230 pages with broken external links. Each page URL listed is accompanied by the number of referring domains and a number of links to the page.

The report lists pages with 404 page-not-found errors for TheMuse.com. It has 6,230 pages with broken external links.

This research can identify the topics with the biggest potential to become the fixes for a broken link. You can create content to address them or identify content you already published. Just make sure the content closely matches the intent of the anchor text’s original link.

For example, the same research report, which is now a broken link, is cited in articles from Oyster and TINYpulse. On Oyster, the anchor text reads, “44% of companies did not allow remote work.” On TINYpulse, the anchor text says, “only 33% are very satisfied with the level of trust in their organization.”

On Oyster, the anchor text reads, “44% of companies did not allow remote work.”
On TINYpulse, the anchor text says, “only 33% are very satisfied with the level of trust in their organization.”

For a single article link to replace the broken link on Oyster and TINYpulse, the content would need to cite both a statistic about remote work and another stat about trust in organizations.

2. Guest posting

Like the broken-link replacement strategy, guest posting benefits both your and the recipient’s sites. You reach out to sites and offer to write content about a topic relevant to their audience that relates to your content subjects and includes a link to your site. This technique works well because you typically control where and how to add your link to make it as relevant as possible.

You can take multiple approaches to win guest-posting opportunities. No matter which tactics you use, track the sites and verify the site’s quality using Ahrefs, another tool, or a direct visit to the site.

First, you can use Ahrefs (or a similar tool) to examine your competitors’ backlinks and identify any links that come from guest posts. The anchor or surrounding text might hint at its status with phrases such as “contributed by,” “guest post by,” or the name of the brand or author. You also can check links manually to see if they’re contributed content.

In this example from Collegiate Parent, the headline reads “EFC Too High? Tips for Successful Aid Appeals” and includes a byline for “Billie Jo Weis.” At this point, you don’t know if it is a contributed article.

The headline reads “EFC Too High? Tips for Successful Aid Appeals” and includes a byline for “Billie Jo Weis.”

But scroll down to the end, and you can see the author’s bio. It confirms the article is a guest post because her bio says she is a client services advisor for My College Planning Team, not the publisher (Collegiate Parent).

The bio confirms the article is a guest post because it says she is a client services advisor for My College Planning Team, not the publisher (Collegiate Parent)

You can also use Google search operators to identify sites open to guest contributions. You’ll want to do several searches using variations of your target keywords and topic accompanied by phrases, such as “guest post,” “contributed by,” “guest post by,” and “guest posting guidelines.”

The example in the screenshot below works for a brand targeting college prep topics. The search is “’college prep’ ‘guest post by’ -site.pinterest.com.” The results reveal four articles from four sites that use the words “college prep” and “guest post by.” You can add those sites to your outreach tracker.

The example screenshot shows the search for "college prep" and "guest post by" -site.pinterest.com. The results reveal four articles from four sites that use the words

Finally, you can list sites relevant to your niche that didn’t appear in the earlier searches.

TIP: Not all sites that accept guest articles say so on their website.

3. Niche edits

A niche edit, sometimes referred to as a link insert, is a technique that adds a link to existing content. The key to success is finding relevant articles on high-quality sites and pitching your content as a valuable addition to those articles.

You can use a similar process to the Google guest post search. Input a broad keyword for your targeted keyword, then tell it you don’t want the targeted keyword in the title. If the entire article is about your targeted keyword, your chances of getting the publisher to include a link to a similar article are low.

Here’s an example from one of our client’s that sought to make niche edits for the keyword “soft skills.”

The Google search included these phrases:

  • “Organizational development” soft skills -intitle:”soft skills”
  • “Organizational development” soft skills employee training -intitle:”soft skills”
  • Soft skills employee training  -intitle:”soft skills” organizations

It led to an added link for “soft skills” in this article — “Employee Development,” which includes the header, “What are the benefits of employee development for an organization?”

Article from Big Think, which includes the header, “What are the benefits of employee development for an organization?” The article shows the "soft skills" link.

You can do several searches, modifying your search operators each time to see what sites and content appears. Think of multiple angles to broaden the potential sites that publish content with your targeted or a related keyword.

After you’ve crafted a list of high-quality prospects, it’s time for outreach.

Niche edits might be the hardest of the three strategies to achieve because they’re not as clear of a win-win situation as the other two (repairing broken links and publishing new content).

Your email pitch can make or break your niche-edit campaign. It must convince the publisher that your content provides so much value that they will want to take an extra step with content they’ve already completed.

 Here are some tips to craft a link-earning email pitch:

  • Start by mentioning something about them. It could be something you like about their website or the article you’re targeting. You want them to know you’ve explored their site and read the article. But don’t overdo it. A simple compliment or sentence about how you found the article helpful should suffice.
  • Introduce your content and mention how it can help their audience. Be concise and convincing, but don’t oversell it.
  • Go one step further and point to a section or sentence where you think your content might be a good fit. This will help them see where your content can add value and link to it.

Get linking

Though contextual link building may seem challenging to execute, it can bring great rewards. Follow these tips and strategies, and your valuable content will get more attention from external sites and eventually Google rankings where it deserves to be.

All tools mentioned in this article are identified by the author. If you have a tool to suggest, please tag CMI on social.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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Google’s Surgical Strike on Reputation Abuse

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Google’s Surgical Strike on Reputation Abuse

These aren’t easy questions. On the one hand, many of these sites do clearly fit Google’s warning and were using their authority and reputation to rank content that is low-relevance to the main site and its visitors. With any punitive action, though, the problem is that the sites ranking below the penalized sites may not be of any higher quality. Is USA Today’s coupon section less useful than the dedicated coupon sites that will take its place from the perspective of searchers? Probably not, especially since the data comes from similar sources.

There is a legitimate question of trust here — searchers are more likely to trust this content if it’s attached to a major brand. If a site is hosting third-party content, such as a coupon marketplace, then they’re essentially lending their brand and credibility to content that they haven’t vetted. This could be seen as an abuse of trust.

In Google’s eyes, I suspect the problem is that this tactic has just spread too far, and they couldn’t continue to ignore it. Unfortunately for the sites that were hit, the penalties were severe and wiped out impacted content. Regardless of how we feel about the outcome, this was not an empty threat, and SEOs need to take Google’s new guidelines seriously.

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18 Events and Conferences for Black Entrepreneurs in 2024

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18 Events and Conferences for Black Entrepreneurs in 2024

Welcome to Breaking the Blueprint — a blog series that dives into the unique business challenges and opportunities of underrepresented business owners and entrepreneurs. Learn how they’ve grown or scaled their businesses, explored entrepreneurial ventures within their companies, or created side hustles, and how their stories can inspire and inform your own success.

It can feel isolating if you’re the only one in the room who looks like you.

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