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Want to Get The Most Out of AI? Start Treating AI Like Your Human Employees

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Want to Get The Most Out of AI? Start Treating AI Like Your Human Employees

Opinions expressed by Entrepreneur contributors are their own.

Our new AI tools and copilots have made some royal blunders. They’ve doled out bad advice with supreme confidence, they’ve gotten talked into shady deals, they’ve made things weird and turned incredibly rude. Slip-ups are rare, of course, but when they happen the internet goes to town. We love to dismiss a wayward AI.

But that’s a huge mistake.

The impulse is, in part, a result of being threatened by AI. But I think it also exposes a profound misunderstanding: We still think of AI agents as machines that aren’t capable of real growth and improvement the way that human employees are. So, we mock their mistakes — and point out their faults as though they were Roombas trapped in a corner.

In truth, however, we’ve reached a major inflection point. Today’s AI agents aren’t static. They can grow and learn if we take the time to coach them. What’s more, every company already has the power to coach AI agents themselves.

You don’t need a PhD in machine learning. In fact, I’ve met hundreds of AI agent managers who’ve never written a line of code. What they do know is how people work and how humans are managed best. And they understand that those principles now apply to AI agents, too.

Related: Entrepreneurs Are Rushing to Use AI. Here Are 8 Questions You Should Ask First.

The golden rule of managing people (and AI)

The best managers know that human error is a constant, necessary part of human learning. For an employee to truly realize their potential, they need to be given the freedom to push boundaries, experiment and even fail. Expecting a new employee to never falter isn’t simply unrealistic — it’s also unproductive. Great managers know that messing up and growth go hand in hand.

Meanwhile, exceptional managers know that it isn’t always the employee who needs to be corrected, either. It’s often the manager’s method of onboarding, training or providing feedback that needs adjustment. Large companies lose tens of millions of dollars because employees misunderstand policies or processes. However, high-performing managers don’t automatically point the finger; instead, they use those errors as a jumping-off point for introspection and improvement.

The same principles now apply when working with AI agents. They don’t arrive as finished products. Rather (just like humans), they need onboarding and a chance to learn about their new jobs. They need feedback. They need mentoring. In short, managers are discovering that AI agents need the same kind of grace that is already given to human employees.

Seizing on AI’s “teachable moments”

Say you work at a bank and you’re onboarding an AI customer service agent. You’ve uploaded to the agent every document that your human employees use to learn about company policy and procedures (those were read and digested in moments.) Company blogs and changing product details can all be tapped into the AI, too, by simply providing relevant URLs.

Then, once the AI agent is ready to start working with customers, it finally has a chance to make its first mistake. And you have a chance to make it better.

An explanation about how to open a new checking account, for instance, might be too long-winded for customers looking for a quick answer. This isn’t a fatal flaw. It’s a teachable moment. Giving direct feedback — “shorter responses, please” — translates to instant, visible improvement.

Every reaction from the agent can be shaped and crafted, with benefits that add up quickly over time. I’ve seen managers who invest time in coaching their AI employees turn an eager “intern” into a seasoned pro in a matter of months.

The real perspective shift here comes down to recognizing these agents for what they are: Fallible but eager employees, raring to learn if we give them a chance.

What’s gained by coaching AI past its mistakes

The benefits of this mind shift are manifold. In customer service, the enormous amount of time and money spent training human agents typically leads to limited returns. Industry-wide, we lose nearly half of those hires every year. It’s a sieve, with company resources flowing down the drain.

By contrast, AI agents aren’t going anywhere. Every ounce of effort poured into an AI agent’s training goes on producing returns in perpetuity. What’s more, those returns rapidly scale — a VP at Wealthsimple, a leading online investment platform, recently estimated that her AI Agent delivered the productivity of ten full-time human agents. That, by the way, allows those humans to focus on concierge experiences that are more complex and still require the human touch.

We already know that the quality management of humans is directly correlated to a higher market cap. Quality management of AI agents promises an even more positive effect. AI agents never forget and never leave, allowing management efforts to be scaled and shared.

But the upside extends beyond capable AI agents. Because AI needs human management and feedback in order to succeed, it doesn’t end up just taking jobs — but creating new, and often better, ones. I’ve seen how frontline customer service workers have taken on roles managing AI, giving them a renewed sense of ownership in the company.

Indeed, managers who learn to coach AI agents are making themselves indispensable. They’ve learned to use a tool that can boost productivity in every other department in their company.

Related: You Can Fear It and Still Use It — Why Are So Many American Workers Shy About AI?

A future where we’re all managers

Nor is this change limited to a select few roles. From here on out, just about everybody is going to be an AI manager. We’ll all have AI agents working for us, upping our productivity. And that means this mind-shift I’m describing — thinking about AI agents as teachable, ever-evolving co-workers — will be discussed far beyond the C-suite.

As a new paradigm sets in, agents will become precisely as intelligent as we, collectively, bother to make them.

It starts by extending to AI agents the same courtesy that we extend to humans — understanding that everybody (and every bot) makes mistakes. Then, we do what great managers have always done: coach, train and remove obstacles. They are learning machines, after all, just waiting for the next lesson that lets them leap forward again. And that’s where we come in.

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Car Dealership Outages Persist From CDK Software Cyberattack

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Car Dealership Outages Persist From CDK Software Cyberattack

Car dealerships across the country are being forced to use paper forms as the auto industry looks to recover from a cyberattack that caused mass outages last week.

The attack hit CDK Global Systems, a cloud-based software that runs all back-end financials and information on car sales, financing, repairs, maintenance, and more. The company serves an estimated 15,000 car dealerships across the country.

Ford and Kia noted in statements to Reuters that some operations have been affected.

The interfaces were reportedly hit with back-to-back cyberattacks that caused dealerships to begin shutting down operations as early as Wednesday around 2 a.m. EST.

Related: Mark Cuban Issues Warning After His Google Account Is Hacked

Per Bloomberg, the group that claimed responsibility for the attack (which is believed to be based in Eastern Europe) demanded tens of millions of dollars in ransom to cease the system hack ahead of the weekend, which CDK was reportedly willing to pay.

“In the interim, we are continuing to actively engage with our customers and provide them with alternate ways to conduct business,” CDK told Reuters.

The software company is also planning to run an internal investigation and is cooperating with authorities as it works towards the full restoration of its services nationwide.

Related: GM Taps Costco to Sell Chevrolet, Cadillac Electric Vehicles

The restoration was underway by Monday afternoon, though CDK said that it estimated that full restoration would take “days” and not weeks to complete. Still, it did not give an exact estimated timeline as to when dealerships would be able to resume business as usual.

CDK did not clarify exactly how many customers were still affected by the attack as of Monday afternoon.

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This Two-Year VPN Subscription Is Only $89

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This Two-Year VPN Subscription Is Only $89

Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners.

Working, watching videos, and browsing the internet should be safe and private experiences. Unfortunately, public networks are often hazardous places riddled with hackers and advertisers. That’s why an increasing number of people these days are turning to VPN subscriptions.

If you haven’t yet, it’s time to consider how much of your data and personal information you’re leaving vulnerable every time you hop on a public network.

To help you out, consider that a two-year subscription to NordVPN is on sale for only $89 (reg. $198) for a limited time only. NordVPN’s Threat Protection is one of its most relevant and helpful features. It’s designed to block advertisements and trackers that can disrupt and slow down your online activities.

NordVPN can scan URLs before you visit them and block you from visiting dangerous sites that could be threats. It looks out for things like spyware, malicious software, trackers, and more, blocking anything it deems a threat. It also keeps you secure when on Wi-Fi networks with top-of-the-line encryption.

For professionals and business leaders, NordVPN’s high-speed capabilities are also well worth paying attention to. Using NordLynx, which is the fastest VPN protocol there is, it helps you and your team members get ahead when working in the office, at home, and on the road.

NordVPN is a critical darling with a 9.3/10-star rating on VPNoverview, and a 9.5/10-star rating on vpnMentor.

Don’t spend any more time leaving you, your co-workers, or your family members browsing at risk. Get a two-year subscription to NordVPN on sale for only $89 (reg. $198) for a limited time only.

StackSocial prices subject to change.

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Invest in a Lifetime of Learning for $100

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Invest in a Lifetime of Learning for $100

Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners.

What is Skill Success?

Skill Success is an online learning platform with more than 4,000 online course videos on a wide variety of topics. Entrepreneurs looking to grow their understanding of given industries or fields can come here for video courses on business, finance, technology, cooking, music, and so much more.

How does Skill Success approach learning differently?

Skill Success makes learning new topics immersive and fun with gamified learning. By giving users incentives like earning badges and showcasing achievements, Skill Success keeps making progress fun and motivating.

Are the courses easy to access?

Skill Success courses are accessible from any device, anywhere, and at any time. All that’s needed to log in and watch a video course on a given topic is a reliable internet connection. The one-time payment for a lifetime membership makes it easy to revisit when you need it without any extra worry or planning.

What if I get tired of the Skill Success course catalog?

With thousands of courses on a variety of topics, it would take a lot of time to review, let alone get tired of the content available. At the same time, Skill Success also continuously updates its catalog with new options so that you always have something fresh to learn.

Is Skill Success recommended?

It is. Skill Success has been recommended by PCMag, Entrepreneur, and CNN, among other notable names.

Invest in a lifetime of learning with this lifetime membership to Skill Success, which is on sale for only $99.99 (reg. $540), the best price for this subscription online.

StackSocial prices subject to change.

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