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11 Website Copywriting Tips to Increase Conversions in 2022

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11 Website Copywriting Tips to Increase Conversions in 2022

A 2022 State of Content Marketing report by SEMrush revealed that 40% of brands surveyed say they outsource copywriting. If you fall in the 60% and want to improve your copywriting skills, we’re here to help.

Web copy can make the difference between a visitor and a lead. It plays an integral role for consumers at every stage of the buying cycle, from awareness to decision making and advocacy.

Below, you’ll find tips on how to write compelling copy.

Most marketers can identify poor web copy when they see it. Why? Because poor web copy doesn’t read smoothly, stir emotions, influence behaviors, or make explicit calls to action.

It feels purposeless — and that’s the exact opposite of what marketing is meant to accomplish.

Yet, web copywriting is a strategy that sometimes falls by the wayside, often overlooked for other website elements like SEO, design, and functionality.

1. Know your audience.

The number one tip for website copywriting is to know who will be reading it. If you don’t have a reader in mind, how will you know which words and tone will resonate with them best?

As a writer myself, I am constantly aware of the user and their needs. It’s my north star when writing posts. How did I get to know them? Through user personas and data.

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User personas will tell you who is the average reader landing on my article, what their pain points and challenges are, along with their goals. Data will give you insight into what strategies have performed well with that audience and which ones to stay away from.

With both, you’ll gain a deeper understanding of your audience, which will allow you to write copy that will engage and compel your user to take action.

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2. Figure out the why.

You’ve been tasked with writing a particular piece of copy on the company website.

Once you understand your audience, one HubSpot marketer recommends asking yourself, “who cares?”

“If I can’t answer that, then I can’t expect anyone to read it,” said Curtis del Principe, SEO content writer at HubSpot. “Once I have an idea of who cares (and why), then I have an angle and a through line to guide my writing.”

website copywriting example oatly

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Too often, we write without diving into the purpose of the content. What will the reader gain from reading this? What do I want them to do after reading this? Why should they care about this content?

Answering these questions is key to writing valuable content.

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3. Complexity kills readability.

SEMrush recently analyzed over 23,561 texts ranking in Google’s top 10 results. They found that the lowest-scoring texts had two things in common: They were too long or too complex.

In fact, 41% of low-scoring texts used words that were too complex.

Take this as your sign to skip the jargon and the fancy words – just get straight to the point. Here are a few examples:

  • Helpful vs. Beneficial
  • Use vs. Utilize
  • Happen vs. Occur
  • Test vs. Examine

When in doubt, keep it simple.

4. Be concise.

Nobel prize winner and writer William Faulkner said it best: Kill your darlings.

As writers, it’s so easy to get carried away with our words. In marketing, using excessive language can have the exact opposite effect.

AJ Beltis, senior marketing manager at HubSpot responsible for blog leads, calls himself a wordy writer. So, he focuses on brevity.

“The first time I write something, I get all of my thoughts down in writing. Then, I’ll look it over again, and ask myself, “how can I say this more concisely?” he says. “I find that I’m able to get my point across clearer and faster as a result.”

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website copywriting example hubspot

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Madison Z. Vettorino echoes this by encouraging brands to keep their copy “bite-sized” without sacrificing accuracy and authenticity.

“Every word and sentence should connect to that core idea. If it doesn’t, it’s unnecessary and should be deleted,” she says. “When it comes to copywriting, the ability to keep it brief yet impactful is a superpower.”

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5. Write how you speak.

This one seems obvious but can be the biggest hurdle for copywriters.

We often think that our readers use language that’s more advanced and elevated than our own. But the truth is, many readers want to be spoken to like a friend.

“It’s more relatable and conversational, and the reader gets a little taste of your personality,” says HubSpot staff writer Alana Chinn. “Plus, it’s a lot easier to write about complex topics if you think about how you’d explain them to a friend or family member in real life.”

website copywriting example unwrap

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6. Take breaks between drafts.

When you’ve been working on something for a while, it becomes hard to spot errors.

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To combat this, take a lot of time between edits, says HubSpot staff writer Madhu Murali.

“This gives me a fresh perspective on the piece each time I read it and get a better idea of a reader’s POV,” he says.

When rereading, you’ll likely spot clunky sentences, awkward phrasing, and grammar mistakes more easily. This approach can turn good copy into great copy.

7. Break up the copy.

No matter how good your copy is, if it’s long and bulky, you’re likely to lose your reader’s attention.

Eye-tracking studies reveal that website visitors often skim articles instead of reading every sentence. As such, break up your paragraphs – especially if your traffic mostly comes from mobile devices.

This can be also done through subheaders, bullet points, and images, as shown in the example below.

website copywriting example goodee

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8. Avoid overuse of buzzwords.

I once landed on a website and read so many buzzwords that I had no idea what they were saying. I spent a few minutes re-reading sentences to make sense of them but got nowhere.

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I got discouraged and exited the site.

When using buzzwords, the goal is usually to use words most likely to stand out to readers. Sometimes, people get carried away a bit and you end up with a convoluted sentence with no substance.

In this case, less is more. So, keep your copy straightforward and jargon-free – unless you have data to prove that it works for your audience.

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9. Focus on benefits.

As straightforward as this seems, many companies fail to apply this principle to their web copy.

They focus on what their company does and what products they offer, instead of writing from the reader’s perspective. What can they gain from using your software? Start from there.

So, instead of saying “We do inbound marketing,” try something like “Increase your web traffic and leads with engaging content,” which immediately outlines the benefits.

10. Don’t overlook microcopy.

Microcopy refers to short text on a website, such as a call to action and the label on a form field.

the text that doesn’t seem to come up in conversation very often, but it’s little details like these that can make or break the user experience on your website.

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website copywriting example: expedition subsahara

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Easier said than done, right? We know.

There are a few surefire ways to write an engaging CTA:

  • Use action verbs – Instead of generic phrases like “Click here” and “Learn more,” use terms like “discover,” “join,” instead of generic phrases like “click here.”
  • Appeal to their desires – If you know your audience seeks community, you can emphasize this with a CTA like “Join a community of 1,000+ marketers.”
  • Evoke urgency and scarcity – Terms like “limited,” “Act now,” and “while it lasts,” can drive action from consumers who don’t want to miss out.

11. Check out the competition.

It’s always helpful seeing what your competitors are doing, as it can inform your own strategy. Copywriting is no different.

Review your direct competitors’ websites and take note of their copy. What’s their tone? How do they present their products and services to consumers? What CTAs do they use (and on which pages) to drive traffic through to the bottom of the funnel?

I’m not suggesting that you should adopt their copywriting approach but it doesn’t hurt to know their take.

Now that you have all these tips, you can step your copywriting game up and increase those conversions.

Editor’s Note: This post was originally published in March 2015 and has been updated for comprehensiveness. 

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MARKETING

B2B customer journeys that begin at review sites are significantly shorter

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B2B customer journeys that begin at review sites are significantly shorter

The B2B customer journey can be a long one, especially when the purchase of expensive software subscriptions is under consideration.

“The average B2B customer journey takes 192 days from anonymous first touch to won,” according to Dreamdata in their 2022 B2B Go-to-Market Benchmarks — a statistic described by co-founder and CMO Steffen Hedebrandt as “alarming.”

But the report also indicates that this journey can be significantly sped up — by as much as 63% — if accounts begin their research at software review sites, gathering information and opinions from their peers. Journeys that originate at a review site often lead to deals of higher value too.

Fragmented data on the customer journey. Dreamdata is a B2B go-to-market platform. In any B2B company, explained Hedebrandt, there are typically 10 or even 20 data silos that contain fragments of the customer journey. Website visits, white paper downloads, social media interactions, webinar or meeting attendance, demos, and of course intent data from review site visits — this data doesn’t typically sit in one place within an organization.

“We built an account-based data model because we believe that there’s such a thing as an account journey and not an individual journey,” said Hedebrandt. “So if there are two, three or five people representing an account, which is typically what you see in B2B, all of these touches get mapped into the same timeline.”

Among those many touches is the intent data sourced from software review site G2. Dreamdata has an integration with G2 and a G2 dashboard allowing visualization of G2-generated intent data. This includes filtering prospects who are early in their journey, who have not yet discovered the customer’s product, or who have discovered it but are still searching. This creates a basis for attributing pipelines, conversions and revenue to the activity.

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“Strategically, our ideal customer profile is a B2B software-as-a-service company,” said Hedenbrandt. “B2B SaaS companies are particularly ripe for understanding this digital customer journey; their main investment is in digital marketing, they have a salesforce that use software tools to do this inside sales model; and they also deliver their product digitally as well.” What’s more, it takes twice as long to close SaaS deal as it does to close deals with B2B commercial and professional services companies.

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Read next: A look at the tech review space

The Benchmarks findings. The conclusions of the 2022 Benchmarks report is based on aggregated, anonymized data from more than 400 Dreamdata user accounts. Focusing on first-touch attribution (from their multi-touch model), Dreamdata found that customer journeys where a review site is the first touch are 63% shorter than the average. In contrast, where the first touch channel is social, the journey is much longer than average (217%); it’s the same when paid media is the first touch (155%).

As the Benchmarks report suggests, this may well mean that social is targeting prospects that are just not in-market. It makes sense that activity on a review site is a better predictor of intent.

Hedenbrandt underlines the importance of treating the specific figures with caution. “It’s not complete science what we’ve done,” he admits, “but it’s real data from 400 accounts, so it’s not going to be completely off. You can only spend your time once, and at least from what we can see here it’s better to spend your time collecting reviews than writing another Facebook update.”

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While Dreamdata highlights use of G2, Hedenbrandt readily concedes that competitor software review sites might reasonably be expected to show similar effects. “Definitely I would expect it to be similar.”

Why we care. It’s not news that B2B buyers researching software purchases use review sites and that those sites gather and trade in the intent data generated. Software vendors encourage users to post reviews. There has been a general assumption that a large number of hopefully positive reviews is a good thing to have.


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What Dreamdata’s findings indicate is that the effect of review sites on the buyer journey — especially as the first-touch channel — can be quantified and a value placed on it. “None of us questioned the value of reviews, but during this process you can actually map it into a customer journey where you can see the journey started from G2, then flowed into sales meetings, website visits, ads, etc. Then we can also join the deal value to the intent that started from G2.”

Likely, this is also another example of B2B learning from B2C. People looking at high consideration B2C purchases are now accustomed to seeking advice both from friends and from online reviews. The same goes for SaaS purchases, Hedenbrandt suggests: “More people are turning to sites like G2 to understand whether this is a trustworthy vendor or not. The more expensive it is, the more validation you want to see.”


About The Author

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Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space.

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He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020.

Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.

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