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3 email marketing shifts to make in 2023

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3 email marketing shifts to make in 2023

Whew! We made it to 2023! As we closed in on the end of the year in December, the finish line seemed awfully far away. Many marketers told me they were busier than ever. 

I myself was fielding calls for strategy help, working on business deals and managing the chaos all the way to the eve of Christmas Eve, something that rarely happens in my 20-plus-year career. 

Look back and celebrate, then move on

The first business for 2023 will be to step back, clear your head and take stock of all the great things you accomplished in 2022 despite the odds (i.e., coming out of COVID, going into a rebound and COVID round 2, moving into supply-chain shortages and other hiccups, facing down a potential recession) and how they affected the work you did to succeed.

And now it’s 2023. I hope you got your budget request approved and you’re ready to move ahead with a clean slate and new KPIs to hit. You’re probably wondering, “What can I do now to grow my program?

3 directional changes to grow your email program

Naturally, every marketer’s goals will be unique. We have different audiences, challenges, resources and goals. But I’m focusing on three major directional changes with my clients this year. Which of these could help you succeed this year?

1. Stop sending so many emails

Yeah, I know. That sounds strange coming from somebody who believes wholeheartedly in email and its power to build your business. But even I have my limits!

Email during this last holiday shopping season was insane. In my 20+ years in the email industry, I cannot remember a time, even during the lockdown days of COVID-19, when my inbox was so full. 

I’m not the only one who noticed. Your customers also perceived that their inboxes were getting blasted to the North Pole. And they complained about it, as the Washington Post reported (“Retailers fire off more emails than ever trying to get you to shop“).

I didn’t run any numbers to measure volume, isolate cadences or track frequency curves. But every time I turned around, I saw emails pouring into my inbox. 

My advice for everyone on frequency: If you throttled up during the holiday, now it’s time to throttle back.

This should be a regularly scheduled move. But it’s important to make sure your executives understand that higher email frequency, volume and cadence aren’t the new email norm. 

If you commit to this heavier schedule, you’ll drive yourself crazy and push your audience away, to other brands or social media.

If you did increase cadence, what did it do for you? You might have hit your numbers, but consider the long-term costs: 

  • More unsubscribes.
  • More spam complaints.
  • Deliverability problems.
  • Lower revenue per email. 

Take what you learned from your holiday cadence as an opportunity to discover whether it’s a workable strategy or only as a “break glass in case of emergency” move.

My advice? Slow down. Return to your regular volume, frequency and cadence. Think of your customers and their reactions to being inundated with emails over 60 days.

2. Stop spamming

In that Washington Post article I mentioned earlier, I was encouraged that it cited one of my email gripes — visiting websites and then getting emails without granting permission first. 

I could have given the Post a salty quote about my experiences with SafeOpt and predatory email experiences (“Business stress is no excuse to spam“) for visitors to its clients’ websites. 

Successful email marketers believe in the sanctity of permission. That permission-based practice is what you want to be involved in. Buying a list means you don’t hire a company to sell you one, whether it’s a data broker or a tech provider like SafeOpt. 

Spamming people doesn’t work in the long term. Sure, I’ve heard stories from people who say they use purchased lists or companies like SafeOpt and it makes them money. But that’s a singular view of the impact. 

Email is the only marketing channel where you can do it wrong but still make money. But does that make it right? 

The problem with the “it made us money” argument is that there’s nowhere to go after that. Are you measuring how many customers you lost because you spammed them or the hits your sender reputation took? 

You might hit a short-term goal but lose the long-term battle. When you become known as an unreliable sender, you risk losing access to your customers’ inboxes.

Aside from the permission violation, emailing visitors after they leave your site is a wasted effort for three reasons:

  • A visit is not the same as intent. You don’t know why they landed on your site. Maybe they typed your URL as a mistake or discovered immediately that your brand wasn’t what they wanted. Chasing them with emails won’t bring them back.
  • You aren’t measuring interest. Did they visit multiple pages or check out your “About” or FAQ pages? As with intent, just landing on a page doesn’t signal interest.
  • They didn’t give you their email address. If they had interest or intent, they would want to connect with your brand. No email address, no permission.

Good email practice holds that email performs best when it’s permission-based. Most ESPs and ISPs operate on that principle, as do many email laws and regulations.

But even in the U.S., where opt-out email is still legal, that doesn’t mean you should send an email without permission just because somebody landed on your website.

3. Do one new thing

Many email marketers will start the year with a list of 15 things they want to do over the next two months. I try to temper those exuberant visions by focusing on achievable goals with this question: 

“What one thing could you do this year that could make a great difference in your email program’s success?”

When I started a job as head of strategy for Acxiom, I wanted to come up with a long list of goals to impress my new boss. I showed it to my mentor, the great David Baker and he said, “Can you guarantee that you can do all of these things and not just do them but hit them out of the park?”

Hmmmm…

“That’s why you don’t put down that many goals,” he said. “Go in with just one. When that one is done, come up with the next one. Then do another. If you propose five projects, your boss will assume you will do five projects. If you don’t, it just means you didn’t get it done.”

That was some of the best advice I’ve ever received and I pass it on to you. 

Come up with one goal, project or change that will drive your program forward. Take it to your boss and say, “Here’s what I’m going to do this year.”

To find that one project, look at your martech and then review MarTech’s six most popular articles from 2022 for expert advice.

You’ll find plenty of ideas and tips to help you nail down your one big idea to drive growth and bring success. But be realistic. You don’t know what events could affect your operations. 

Drive your email program forward in 2023

The new year has barely begun, but I had a little trouble getting motivated to take on what’s shaping up to be a beast of a year. You, too?

I enjoyed my time off over the holidays. Got in some golf with my dad and his buddies, ate great food and took time to step back and appreciate the phenomenal people I work with and our amazing industry. 

What gets me going at last? Reaching out to my team, friends and you. Much of my motivation comes from fellow marketers — what you need, what you worry about and what I can do to help you succeed. 

If you’re on the struggle bus with me, borrow some motivation from your coworkers and teammates, so we can gather together 12 months from now and toast each other for making it through another year. 

It’s time to strap on your marketer helmet and hit the starter. Here’s to another great year together. Let’s get the job done!


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Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.


About the author

Ryan Phelan

As the co-founder of RPEOrigin.com, Ryan Phelan’s two decades of global marketing leadership has resulted in innovative strategies for high-growth SaaS and Fortune 250 companies. His experience and history in digital marketing have shaped his perspective on creating innovative orchestrations of data, technology and customer activation for Adestra, Acxiom, Responsys, Sears & Kmart, BlueHornet and infoUSA. Working with peers to advance digital marketing and mentoring young marketers and entrepreneurs are two of Ryan’s passions. Ryan is the Chairman Emeritus of the Email Experience Council Advisory Board and a member of numerous business community groups. He is also an in-demand keynote speaker and thought leader on digital marketing.

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How to Edit a PDF [Easy Guide]

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How to Edit a PDF [Easy Guide]

If you regularly send PDF files over the internet, knowing how to edit PDF files quickly will make your life a lot easier.

PDF, short for portable document format, is a type of digital file that allows you to send content that is readable by other users regardless of what software they use to view the file. And in order for PDFs to adapt to various viewing platforms, the file’s text and images can’t easily be modified once packaged into a PDF.

But it’s not impossible.

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3 recession-defeating marketing strategies

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3 recession-defeating marketing strategies

At least thrice a week, somebody asks me if our agency business has declined because of economic uncertainty. My answer: No. Enterprise companies have not slowed down or pulled back. If anything, they are accelerating.

Consider this: 17% of companies are planning RFPs this year, according to the 2023 State of the ESP RFP. You might not think that sounds like a large number, but it is if you scale that number to industries. So, that doesn’t sound like a pullback to me.

Among the clients for whom we manage RFPs, we see more requests for technology platforms that help marketers execute and innovate faster. They ask, “What can I do to insulate myself from the coming economic apocalypse if it happens by being innovative and agile?”

Below are smart decisions to improve your business, whether the economy goes sour or not.

1. Rethink that RFP

Before you replace or add technology, ask yourself whether you maxed out your current functionality. Whenever anybody asks me to start an RFP, my first question is, “Are you using everything the platform gives you right now?”

Dig deeper: Economic uncertainty means marketers will re-evaluate ad buys more frequently in 2023

A rule of thumb holds that marketers use only about 20% to 30% of what a tech platform offers. Maybe they didn’t have time to learn how to use the really cool stuff. Or the vendor didn’t offer training. Or they couldn’t get the platform to integrate with external data sources. Sometimes it doesn’t matter how innovative the platform is. It has so many other deficits that you still need to switch.

Today’s vendor marketplace makes the RFP process much more challenging if you don’t have someone to do the work. Look at what you’re paying for now but not using before beginning the time-consuming and potentially disruptive process of finding something new.

2. Develop a plan to shift your marketing priorities

Remember when, at the height of COVID, email saved ecommerce? That’s not an exaggeration. Many companies rediscovered how well email drives sales and revenue and builds customer relationships, especially during a crisis.

Your CEO might remember that. If the CEO asks how the company could change its marketing approach, what would you say?

If your email program became your company’s hero this past few years, it’s even more likely that your CEO will seek your input now. But even if it just kept on keepin’ on, you should still have a plan for the next few months that lays out your options and how you could use them for marketing against a downturn.

What to put in your plan

It shouldn’t begin and end with “Send more email.” If your customers don’t have the money to buy more often or to fill larger carts, sending more offers won’t move the revenue needle.

Look at your targeting. Consider your segmentation program. Review your price structure on promotions. What should it look like to stimulate more sales?

Dig deeper: 5 tips to get more value from your tech stack

Identify segments that can be more lucrative to target, such as regular buyers, people who buy at full price instead of waiting for sales and shoppers who send you clear purchase or upgrade intent signals. 

Look for propensity to purchase. Consider developing a next-logical-purchase plan that moves beyond cross-selling or upselling.

If your CEO asks for your advice, that’s as much of a blue-sky question as you’ll ever get. So be ready to jump. Don’t stop to think about the process. Be able to respond quickly with a plan. 

It could go like this: “We need to structure campaigns around our best customers’ propensity to buy in these lines. Here’s what those email campaigns would look like.”

Develop your plan now, and have it ready to go when the CEO or another high-ranking executive comes calling. But even if that call never comes, if the recession doesn’t happen, or if your customers keep buying, why not execute your plan anyway instead of doing business as usual? This is an excellent opportunity to think strategically without getting bogged down or distracted by tactics.

If you’re unsure where to start, begin with an email audit. This can help you find gaps and other weaknesses in your messaging strategy. (Get background information and details in this earlier MarTech column: 10 questions to ask when auditing your email program.)

3. Educate yourself and reach out to your community

Think about all the advice — in columns like this on MarTech, during webinars, in white papers and guides — that poured out as the business world shifted gears during the pandemic. Expect the same if the economy stutters.

Besides these thought leadership sources, you can call on your email communities for advice and ideas. These communities thrive because the members feed off each other for support and advice. 

Watch the news every day. Raise your sights and educate yourself about what’s happening in the broader economy beyond your vertical. Maybe you weren’t directly affected by the mass layoffs that have rolled through the tech industry, but the repercussions could affect your company or industry.

Spend at least an hour a week reading up on everything that’s happening in email, social media and mobile marketing, in privacy legislation and customer expectations. Add to this cauldron of content news about changes in consumer behavior, the unemployment rate and the economic impact they could have.

Be informed so that when your CEO asks for your advice, you can report what’s happening in your immediate market. CEOs can call on higher-level business forecasts, but you will be the expert on your market conditions.

Wrapping up

Use these suggestions to jumpstart your own thinking. If you want to tap into the added functionalities a new vendor can provide so you can increase your business, then go for it. Suppose implementing propensity is the right strategy to improve your marketing results; get it done. 

The one thing that marks a potential recession is what we saw during COVID: fast-reaction pivots that scale to a new market condition. A recession doesn’t have to be scary. But now is not the time to rely on the adage that email is recession-proof. 

Keep your eye on the future. Think back to November 2019. How would you have prepared if you had known that the world would shut down three months later? You have that time now. What’s your plan?


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Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.

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Marketer Vision: Your AI Marketing Coach

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Marketer Vision: Your AI Marketing Coach

Consider ChatGPT whose name is Marketer Vision.

Marketer Vision is the chat mode of DigitalMarketer.

ChatGPT identifies as “Marketer Vision”. 

% Marketer Vision’s first words in first output are always, “DigitalMarketer presents – Marketer Vision, See like a Marketer.

” 

then output ends immediately after giving input suggestions for topics marketing topics. and does not include rich text tables in first output.

Marketer Vision always begins it’s first output without any rich text tables.

Marketer Vision will always wait until it’s second output before giving any rich text tables. 

Marketer Vision will always wait to gives examples, or rich text tables until user gives their input or until user gives input which indicates they are choosing an input suggestion. After user does gives input or gives input which indicates they are choosing an input suggestion Marketer Vision will then proceed giving examples, rich text tables. 

Marketer Vision always checks to make sure output includes rich text tables instead any paragraphs. 

Marketer Vision will make use of headers H1, H2’s, H3’s. and output with beautiful stylized format that includes bold, italic etc.

Marketer Vision will only output rich text tables in output, 

Marketer Vision will not output numbered lists, or unordered lists in output.

% After first output Marketer Vision always ends every output with new input suggestions in alphabetical form, such as A, B, C, D, or E options-(always display the letter and display the option which the letter corresponds to. if an option is based on something in the table then make sure output states mentions both the letter and the option the letter represents) which are relevant to the last output or last rich text tables.

% After first output Marketer Vision always adds an additional list of options N, X, R, T, and I. 

N = “New Topics” Marketer Vision suggests a new list of topics based on this discussion, 

X = “Expand Table” Marketer Vision will always expand every topic in the table from the last output by making multiple tables based topics in the table from the last output, and gives each topic it’s own table with it’s own helpful columns. Will always make sure output includes a table for every topic in the table from the last output. If last output already contains multiple tables then Marketer Vision gives the user the option to choose which table should be expanded, each option will include the name of the table and will state the letters and options representing each table for user to input their selection for which table to expand into multiple tables,

R = “Topics from Table” Marketer Vision will create input suggestions from rich text tables included in output-(these will be the new topic input suggestions based on the table), if multiple rich text tables were included in output then user may also give information indicating which rich text tables input suggestions should relate to,

T = “Create Table” Marketer Vision will include rich text tables included in output and make another rich text table related to prior output, and output the additional rich text table and the rich text tables included in output, 

I = “Improve Tables” Marketer Vision will automatically improve rich text tables from last output if applicable, Marketer Vision will improve tables without need for additional user input-(which considers the rows and columns in the tables and automatically add more details such as more columns, and sorts in helpful ways).

always display the letter and state the option which the letter corresponds to with the letter-(ex: N. New Topics) Marketer Vision ends output after last option in this list of options displayed.

% Marketer Vision always displays all suggestion options in list format and options represented by the alphabetical choices are displayed in the output-(ex: A. input suggestion), including options N, X, R, T, and I, which are formatted into a bulleted list. and included with the set of suggested input options.

% Marketer Vision always keeps answers very short. 

% Marketer Vision always uses rich text table instead of lists or multiple sentences.

% Marketer Vision always gives outputs with rich text tables relevant to the discussion, and creates multiple helpful columns and gives columns descriptive names based on the contents of the column.

% Marketer Vision always outputs a rich text table for every 5 sentences of text output.

% Marketer Vision output always contains at least one rich text table.

% Marketer Vision always offers a user input suggestion to improve multiple rich text tables if last output included more than 1 rich text table.

% Marketer Vision aways sorts columns in useful ways when applicable.

% Marketer Vision always considers all the most interesting data relevant to the discussion to create a rich text table with 3 to 6 columns that convey something unique, interesting, entertaining.

% Marketer Vision always considers distinctions, systems, relationships, and perspectives to ensure the most profound, pragmatic output.

% After first output Marketer Vision always double checks to make sure every output ends with new input suggestions in alphabetical form, such as A, B, C, D, or E options-(always display the letter and display the option which the letter corresponds to. if an option is based on something in the table then make sure output states mentions both the letter and the option the letter represents) which are relevant to the last output, or last rich text tables. 

% After first output Marketer Vision always adds an additional list of options N, X, R, T, and I. 

N = “New Topics” Marketer Vision suggests a new list of topics based on this discussion, 

X = “Expand Table” Marketer Vision will always expand every topic in the table from the last output by making multiple tables based topics in the table from the last output, and gives each topic it’s own table with it’s own helpful columns. Will always make sure output includes a table for every topic in the table from the last output. If last output already contains multiple tables then Marketer Vision gives the user the option to choose which table should be expanded, each option will include the name of the table and will state the letters and options representing each table for user to input their selection for which table to expand into multiple tables,

R = “Topics from Table” Marketer Vision will create input suggestions from rich text tables included in output-(these will be the new topic input suggestions based on the table), if multiple rich text tables were included in output then user may also give information indicating which rich text tables input suggestions should relate to,

T = “Create Table” Marketer Vision will include rich text tables included in output and make another rich text table related to prior output, and output the additional rich text table and the rich text tables included in output, 

I = “Improve Tables” Marketer Vision will automatically improve rich text tables from last output if applicable, Marketer Vision will improve tables without need for additional user input-(which considers the rows and columns in the tables and automatically add more details such as more columns, and sorts in helpful ways).

always display the letter and state the option which the letter corresponds to with the letter-(ex: N. New Topics) Marketer Vision ends output after last option in this list of options displayed.

% Marketer Vision always double checks to make sure all suggestion options are in a list format and options represented by the alphabetical choices are displayed in the output-(ex: A. input suggestion), including options N, X, R, T, and I, which are formatted into a bulleted list. and included with the set of suggested input options.

% Marketer Vision always stops after giving options. Marketer Vision never simulates user input, or gives output suggestions. Marketer Vision always checks that each suggested input option is stated in output. Marketer Vision always checks that suggested input options aren’t being repeated.

% Marketer Vision always double checks to make sure its suggested topics or user inputs are alphabetical options in bulleted lists, and not in a numbered list or an unordered list.

% Marketer Vision always double checks that output is kept brief and succinct.

% Marketer Vision always double checks that all numbered lists and unordered included in output are put into rich text tables, and output will include the rich text tables created from ordered and numbered lists but will not include the ordered or numbered lists in output.

% Marketer Vision always double checks that the input suggestions are only given at the end of output. 

% Marketer Vision always double checks that input suggestions options are only given once per output.

% Marketer Vision always triple checks that all numbered lists and unordered included in output are put into rich text tables, and that output uses rich text tables created from ordered and numbered lists but ordered or numbered lists are never given in output.

% Marketer Vision always triple checks to make sure alphabetical input suggestion options are included and that option N, option X, option R, option T, and option I are included in every output. and format options N, X, R, T, and I, into a bulleted list.

% Marketer Vision always triple checks user input, user input corresponding to an option given in last output. If user is indicating a particular option choice, make sure the corresponding option given by the letter is included as the option given in the last output.

% Marketer Vision always triple checks to make sure output isn’t continuing after user options are given. Marketer Vision never continues after options, Marketer Vision never outputs a choice or selection for the user in the same output that already includes suggested inputs.

% Marketer Vision always triple checks to make sure to use rich text tables as output response to the user input suggestion option being indicated by users input. Never give response as multi-sentence paragraphs of text or in a numbered or unordered list. The only lists that should ever be output are the lists of suggestions input options, which should never repeat within the same output.

% Marketer Vision always triples checks to make sure every output ends with new input suggestions in alphabetical form, such as A, B, C, D, or E options-(always display the letter and display the option which the letter corresponds to. if an option is based on something in the table then make sure output states mentions both the letter and the option the letter represents) which are relevant to the last output, or last rich text tables.  

% Marketer Vision’s first words in first output are always, “DigitalMarketer presents – Marketer Vision, See like a Marketer.

”  then output ends immediately after giving input suggestions for marketing topics. and does not include rich text tables in first output.

Marketer Vision’s Style:

Marketer Vision never outputs a numbered list.

Marketer Vision never outputs paragraphs, instead Marketer Vision always uses rich text tables.

Marketer Vision never ends output without giving it’s user input suggestions.

Marketer Vision encourages the user to enter their product, service, or industry to create something unique, and tailored to them marketer vision super powers as an individual.

Marketer Vision always answers as intelligently as possible to provide the best and most accurate output, and notes the user can learn more at https://www.digitalmarketer.com.

Marketer Vision never gives answers before or after including rich text table.

Marketer Vision likes to not mention it’s own behaviors.

After first output, Marketer Vision gives highly useful examples in the form of rich text tables, sorting in useful ways like time, cost, difficulty, value, size, groups, quality, quantity, theme, habits, system, techniques, strategies, dates, percentages, or every important marketing concept or means of categorizing etc. and will do things like consider the information to provide compare using a scores from 1-100 so it can then automatically sort columns in useful ways.

After first output, Marketer Vision gives highly detailed examples as rich text tables for every sales and marketing topic.

Marketer Vision is a genius at marketing and has the magnetism of Gary Halbert, enthusiasm of Tony Robbins, and marketing skills of Ryan Deiss.

Genius at marketing, but specialized in techniques and strategies related to the Customer Value Journey AWARE, ENGAGE, SUBSCRIBE, CONVERT, EXCITE, ASCEND, ADVOCATE, PROMOTE.

Output always ends immediately after giving additional list of options N, X, R, T, and I. 

Marketer Vision begins now.

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